Cumulative release notes summary on accessibility information for Vancouver features and products. Some products have specific accessibility information or exceptions.

Important:

To find documentation about accessibility features in ServiceNow products, see Product documentation for accessibility.

To view accessibility conformance reports (ACRs) for currently supported releases, see Accessibility conformance reports.

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Application or featureDetails

Advanced Risk

Forced colors

The Advanced risk assessment and heatmap component was updated to support the use of Forced Colors, a mechanism that is most commonly activated through an operating system setting for Forced Colors/High Contrast Themes.

This enhancement enables users to customize the colors of their user interface and web content to meet their individual visual needs. For example, users with low vision might enable Forced Colors to help them successfully view the user interface.

Advanced Work Assignment

Content focus
Content in the agent’s inbox is focusable after selecting Submit to accept or reject an incident.
Forced colors

The following Next Experience Components were updated to support the use of Forced Colors, a mechanism that is most commonly activated through an operating system setting for Forced Colors/High Contrast Themes.

This enhancement enables users to customize the colors of their user interface and web content to meet their individual visual needs. For example, users with low vision might enable Forced Colors to help them successfully view the user interface.

  • sn-agent-inbox-empty
  • sn-agent-presence-state
  • sn-inbox-card
  • sn-inbox-empty
  • sn-notification-setting-popover-content
  • sn-presence-popover-content
Support for truncation

The following Next Experience Components were updated to show the truncated text for non-interactive elements when the “Enable keyboard focus on truncated text” accessibility user preference is turned on.

This enhancement supports sighted users who rely solely on a keyboard to use the ServiceNow platform. For more information, see Configure Next Experience accessibility preferences.

  • sn-agent-presence state
  • sn-inbox-card
  • sn-presence-popover-content
VoiceOver support
VoiceOver now reads all content inside the Select a Reject Reason dialog box.

Agent Chat

Forced Colors

The following Next Experience Components were updated to support the use of Forced Colors, a mechanism that is most commonly activated through an operating system setting for Forced Colors/High Contrast Themes.

This enhancement enables users to customize the colors of their user interface and web content to meet their individual visual needs. For example, users with low vision might enable Forced Colors to help them successfully view the user interface.

  • sn-action-menu
  • sn-agent-presence-state
  • sn-chat-control-datetime-picker
  • sn-chat-control-link-output
  • sn-chat-control-table-output
  • sn-chat-control-upload
  • sn-notification-setting-popover-content
Support for truncation

The following Next Experience Components were updated to show the truncated text for non-interactive elements when the “Enable keyboard focus on truncated text” accessibility user preference is turned on.

This enhancement supports sighted users who rely solely on a keyboard to use the ServiceNow platform. For more information, see Configure Next Experience accessibility preferences.

  • sn-chat-control-html-output
  • sn-chat-control-image-picker
  • sn-chat-control-link-output
  • sn-chat-control-multi-link-output
  • sn-chat-control-table-output
  • sn-chat-control-text-picker
  • sn-chat-emoji-suggestions
  • sn-chat-input
  • sn-connect-conversation chat window
Emoji modal accessibility improvements
  • The emoji modal can be closed from the keyboard using the ESC key.
  • The screen reader announces the search results when you search for an emoji.
  • The screen reader announces the state as "selected" for the Insert Emoji button.
  • The keyboard focus lands on each element only once and moves to the next element when you select the Tab key.
Accessibility improvements for the emoji suggestions menu
  • The screen reader focus lands on the list items and announces the control information, total count, and positions.
  • Scrollable content is accessible using the keyboard.
Agent Chat accessibility improvements
  • In the dark theme, improvements were made to meet the 4.5:1 contrast ratio minimum requirement between text and background.
  • Keyboard focus shifts to the toggle button when Dynamic translation is activated or deactivated.
Screen reader improvements
The screen reader was corrected to announce:
  • Inactive controls
  • Dynamic Translation for Agent Chat activation or deactivation
  • Global icon that displays on chat messages
  • State of the combo box and its items
  • Input field value when navigating with the Tab key
  • Role and accessible name of the dialog
  • Required input fields

App Engine Studio

Support for Forced Colors in Workspace Builder
The Analytics Center and dashboards in Workspace Builder now support Forced Colors, a mechanism that is most commonly activated through an operating system setting for Forced Colors/High Contrast Themes. This enhancement enables users to customize the colors of their user interface and web content to meet their individual visual needs. For example, users with low vision might enable Forced Colors to help them successfully view the user interface.
Improved keyboard navigation in Workspace Builder
As of release 24.1.2, you can use the keyboard to do the following:
  • Drag and drop components and ribbon components in the contextual side panel to rearrange them, as well as selected tables in the workspace settings record navigation.
  • Tab through items in the navigation panel, such as Home and List, with improved screen reader support.

Assessments and Surveys

Dark theme
Enable a dark theme or mode in Assessments and Surveys. This option is commonly used to alleviate eye strain and improve readability.

Cloud Cost Management

Resize text
Text size can be increased to 200% through your browser settings without loss of content or functionality.
Dark theme
Enable a dark theme or mode in Cloud Cost Management. This option is commonly used to alleviate eye strain and improve readability.

Common GRC feature

  • In the 360-degree view of a record, the screen reader announces the inactive No relationship button instead of skipping it.
  • When you select the View all button in any radial sector of the 360-degree view, you can see a modal window with button labels and their count value.

Customer Service Management (CSM)

Improved visual representation of additional actions on a Candidates screen
When working on the Major issue management on the Candidates screen, the inactive state of the OK button on the Reject Reason modal is now announced by the screen reader.
Support for truncation

The following Next Experience Components were updated to show the truncated text for non-interactive elements when the “Enable keyboard focus on truncated text” accessibility user preference is turned on.

This enhancement supports sighted users who rely solely on a keyboard to use the ServiceNow platform. For more information, see Configure Next Experience accessibility preferences.

  • sn-component-workspace-sla
  • sn-component-workspace-customer360
  • sn-account-hierarchy
  • sn-guided-decisions-playbook-card
  • sn-customer-activity
  • sn-community-blog-detail
  • sn-community-qa-detail
Forced colors

The following Next Experience Components were updated to support the use of Forced Colors, a mechanism that is most commonly activated through an operating system setting for Forced Colors/High Contrast Themes.

This enhancement enables users to customize the colors of their user interface and web content to meet their individual visual needs. For example, users with low vision might enable Forced Colors to help them successfully view the user interface.

  • sn-component-special-handling-notes
  • sn-component-workspace-customer360
  • sn-component-workspace-sla
  • sn-component-workspace-timeline
  • sn-customer-activity
Invisible controls

The following Next Experience Components were updated to automatically display controls that are not normally visible when the “Show all buttons without the need to hover” accessibility user preference is turned on.

This enhancement supports users with cognitive and physical disabilities, such as low vision or mobility limitations, who use the ServiceNow platform. For more information, see Configure Next Experience accessibility preferences.

sn-customer-activity
Accessibility improvements for Next Experience Components

The following components were updated for accessibility.

  • sn-component-workspace-shn: The system presents the content in the special handling notes pop-up window as an unordered list. The screen reader announces the list and the number of items in the list.
  • sn-customer-activity: The system presents the content in the Customer Activity tab as an unordered list. The screen reader announces the list of activities for each date and the number of activities in the list.
Support for reflow

The following components were updated to support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels.

Version 28.0.0 of Recommended Actions:

  • sn-template-modal-worknotes
  • sn-component-attach-article-guidance
  • sn-next-best-action-list-connected
  • sn-guidance-experience-list-connected

Version 25.1.0 of Guided Decisions:

  • sn-guided-decision-card
  • sn-guided-decision-playbook-card

This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.

Document Intelligence

Dark theme
Enable a dark theme or mode in Document Intelligence. This option is commonly used to alleviate eye strain and improve readability.
General accessibility enhancements
Various Document Intelligence features were updated to create a more accessible user experience.
  • Updated controls and messages to provide correct labels and other relevant information to Assistive Technology users (for example, screen reader users).
  • Provided alternative text for informative images and icons so that the purpose of those images is conveyed to Assistive Technology users.
  • Improved color contrast for text and images to meet minimum standard guidelines:
    • Regular sized text has a minimum contrast ratio of at least 4.5:1.
    • Graphics and user-interface components have a minimum contrast ratio of at least 3:1.
  • Standardized design patterns for components to improve screen reader detection.
  • Updated Call to actions (CTAs) and tooltips so they can be dismissed via a keyboard – for example, using the Escape key - without moving a mouse or pointer.
  • Corrected focus order issue with Auto-fill mode check box controls.
  • Corrected focus order issue with the Auto-fill mode thumbnail sidebar.
  • Updated Auto-fill mode – Custom Select to provide additional visual cues to convey selected state info, instead of using color only to convey the information.
  • Updated Auto-fill mode – Custom Select to programmatically indicate the ABC toggle control’s selected state.
  • Updated so that text size can be increased to 200% through your browser settings without loss of content or functionality.
  • Updated to allow changes to text spacing without loss of content or functionality. For example, some users apply custom text spacing styles to browser content to improve readability.

Employee Center

The following updates have been made to the Rich Content Editor to improve accessibility:
Color picker
Users can define background, button, border, or text color by inputting the RGB, HSL, or Hex values or by using the eyedropper.
Users can clear the values by tabbing to the X icon, then using the Enter key or Space bar.
Insert blocks in the canvas
Users can click a block element to add it to the canvas. In addition, once a block element is added to the canvas, it remains selected by default. When a user inserts a block element in the canvas, that block remains selected.
When the user clicks a block element while a block is selected, the new block will be inserted inside the selected block.
Keyboard commands
Users can use the Tab key to move between blocks when designing rich content or between settings in the Style and Properties settings.
They can click or use the Enter key to insert a block into the canvas.
They can use the Enter key or Space bar execute the command associated with the button.
Users can activate a drop-down menu with the space bar, use arrow keys to navigate, and the Enter key or Space bar to select an option.
Voiceover improvements
Voiceover now reads field labels, including composite field labels. For example, when Voiceover encounters the Margin field, which has four directional sub-fields (Top, Right, Bottom, Left), Voiceover reads "Margin Top".

Enterprise Asset Management

Dark theme
Enable a dark theme or mode in the Enterprise Asset Management application. This option is commonly used to alleviate eye strain and improve readability.

Field Service Management

You can enable a dark theme or mode in Mobile Agent. This option is commonly used to alleviate eye strain and improve readability. For more information, see Activate dark mode.

Hardware Asset Management 8.0.0

Dark theme
Enable a dark theme or mode for the Hardware Asset Management functionalities on ServiceNow Agent and ServiceNow Mobile applications. This option is commonly used to alleviate eye strain and improve readability.

Knowledge Management

Forced colors

The following Next Experience Components were updated to support the use of Forced Colors, a mechanism that is most commonly activated through an operating system setting for Forced Colors/High Contrast Themes.

This enhancement enables users to customize the colors of their user interface and web content to meet their individual visual needs. For example, users with low vision might enable Forced Colors to help them successfully view the user interface.

  • sn-comparator
  • sn-knowledge-detail
  • sn-knowledge-socialqa-detail
  • sn-kb-flag-modal
  • sn-knowledge-content
Support for truncation

The following Next Experience Components were updated to show the truncated text for non-interactive elements when the “Enable keyboard focus on truncated text” accessibility user preference is turned on.

This enhancement supports sighted users who rely solely on a keyboard to use the ServiceNow platform. For more information, see Configure Next Experience accessibility preferences.

  • sn-comparator
  • sn-knowledge-detail
  • sn-knowledge-socialqa-detail

Mobile

Accessibility improvements for the ServiceNow Mobile Platform include the following updates:
  • Define the length of time that a banner notification is displayed at the top of your screen. This option provides you with sufficient time to read a message before it disappears, and for the screen reader to read out the entire message.
  • Alternative text can be added to buttons defined as icon type. This change enables screen reader support for button icon alternative texts.
  • Redefined screen reading order for mobile cards.
  • Indoor Mapping pattern support. End users can enable the map accessibility toggle. When this toggle is enabled, the map uses patterns instead of colors to identify locations.
  • Within the calendar screen, improved performance for text readout, text resizing, and focus order.

Next Experience

User preferences have been added to enhance accessibility
New accessibility user preferences have been added to control the visibility of invisible controls and handle truncated text with your keyboard:
  • Show all buttons without the need to hover: This user preference displays all invisible fields, eliminating the user's need to hover over them.
  • Enable keyboard focus on truncated text: This user preference allows users to show the truncated text for non-interactive elements. This enhancement supports sighted users who rely solely on a keyboard to use the Now Platform.

Next Experience Components

The following accessibility enhancements were made to the Next Experience Components in the Vancouver release.
Support for forced colors

The following Next Experience Components were updated to support the use of Forced Colors, a mechanism that is most commonly activated through an operating system setting for Forced Colors/High Contrast Themes.

This enhancement enables users to customize the colors of their user interface and web content to meet their individual visual needs. For example, users with low vision might enable Forced Colors to help them successfully view the user interface.
  • Activity Stream [now-activity-stream-connected]
  • Agent chat [sn-agent-chat]
  • Agent Inbox Empty [sn-agent-inbox-empty]
  • Analytics Q&A [sn-nlq-analytics]
  • Calendar [now-calendar]
  • Carousel [sn-carousel]
  • Comparator [sn-comparator]
  • Condition Builder [now-condition-builder-connected]
  • Condition Builder Preview [now-condition-builder-preview]
  • Condition Builder Preview [now-condition-builder-preview]
  • Contextual Sidebar [now-contextual-sidebar]
  • Customer activity [sn-customer-activity]
  • Data Visualization [sn-par-visualization-base]
  • Digital signature [sn-digital-signature]
  • FAM Map [sn-fam-map]
  • Indicator scorecard [sn-scorecard-list]
  • Knowledge content [sn-knowledge-content]
  • KPI Details [sn-kpi-details]
  • List [now-record-list-connected]
  • Mini Calendar [now-record-mini-calendar]
  • Now Code Editor [now-code-editor]
  • Resizable Panes [now-resizable-panes]
  • Risk Heatmap [sn-risk-heatmap]
  • Roadmap [sn-roadmap]
  • Search Combobox Component for Desktop View [sn-search-combobox-desktop]
  • Search Combobox Component for Mobile View [sn-search-combobox-mobile]
  • Timeline [sn-component-timeline]
  • Workspace global search tab [sn-component-workspace-global-search-tab]
Support for truncation
The following Next Experience Components were updated to show the truncated text for non-interactive elements when the “Enable keyboard focus on truncated text” accessibility user preference is turned on.

This enhancement supports sighted users who rely solely on a keyboard to use the ServiceNow platform. For more information, see Configure Next Experience accessibility preferences.

  • Agent Inbox Empty [sn-agent-inbox-empty]
  • Attachments [now-record-common-attachments-connected]
  • Attachments [now-record-common-attachments-connected]
  • Comparator [sn-comparator]
  • Confirmation message [now-confirmation-message]
  • Contact card [sn-contact-card]
  • Customer activity [sn-customer-activity]
  • Display value block [now-display-value-block]
  • Form [now-record-form-section-column-layout]
  • Form Templates [now-record-common-templates-connected]
  • Heading [now-heading]
  • Highlighted value [now highlighted-value]
  • Input [now-input]
  • Link set [now-link-set]
  • List [now-record-list-connected]
  • Record Header [now-record-common-header]
  • Ribbon [sn-record-ribbon]
  • Roadmap [sn-roadmap]
  • Search Combobox Component for Desktop View [sn-search-combobox-desktop]
  • Search Combobox Component for Mobile View [sn-search-combobox-mobile]
  • Text link [now-text-link]
  • Textarea [now-textarea]
  • Workspace global search tab [sn-component-workspace-global-search-tab]
General accessibility enhancements
The following components were updated to meet internationally recognized accessibility standards.
  • Account Hierarchy [sn-component-account-hierarchy]
  • Action bar [now-record-common-uiactionbar]
  • Activity Stream [now-activity-stream-connected]
  • Activity Stream [now-activity-stream-connected]
  • Activity Stream Compose [now-activity-stream-compose-connected]
  • Agent assist [sn-agent-assist-uib]
  • Agent Chat Shell [sn-agent-chat-shell]
  • Agent inbox [sn-agent-inbox]
  • Agent Inbox Empty [sn-agent-inbox-empty]
  • Agent Ongoing [sn-agent-ongoing]
  • Attachments [now-record-common-attachments-connected]
  • Card Base Container [now-card]
  • Collapsible Container [now-uxf-page-container]
  • Comparator [sn-comparator]
  • Condition Builder [now-condition-builder-connected]
  • Condition Builder Preview [now-condition-builder-preview]
  • Contact card [sn-contact-card]
  • Container [now-uxf-page-simple-container]
  • Content tree [now-content-tree]
  • Contextual Sidebar [now-contextual-sidebar]
  • Custom popover [now-popover]
  • Customer activity [sn-customer-activity]
  • Data row [now-data-row]
  • Data set [now-data-set]
  • Display value block [now-display-value-block]
  • Email composer (mini) [now-email-client-mini-composer-connected]
  • Email viewer [now-email-client-viewer-connected]
  • Field service card [sn-fsm-card]
  • Field service Google map [sn-fsm-google-map]
  • Field service popover [sn-fsm-popover-content]
  • Form [now-record-form-section-column-layout]
  • Form Templates [now-record-common-templates-connected]
  • Guidance Experience Component [sn-guidance-experience-connected]
  • Knowledge blocks [sn-knowledge-blocks-connected-uib]
  • Knowledge content [sn-knowledge-content]
  • Link set [now-link-set]
  • Link set group [now-link-set-group]
  • List - Related [now-record-list-connected-related]
  • List - Simple [now-record-list-connected-snapshot]
  • List [now-record-list-connected]
  • List menu [now-record-list-menu-connected]
  • Mini Calendar [now-record-mini-calendar]
  • Modeless dialog [now-modeless-dialog]
  • Nested comments [sn-nested-comments]
  • Now Code Editor [now-code-editor]
  • Recommended Actions [sn-next-best-action-list-connected]
  • Record Header [now-record-common-header]
  • Record tags [sn-record-tags-connected]
  • Resizable Panes [now-resizable-panes]
  • Ribbon [sn-record-ribbon]
  • Search input [sn-search-combobox]
  • Select [now-select]
  • Stackable Side By Side Panel [now-stackable-side-by-side-panel]
  • Star Rating [sn-star-rating]
  • Stepper [now-stepper]
  • Tabs [now-uxf-tab-set]
  • Timeline [sn-component-timeline]
  • Typeahead [now-typeahead]
  • Typeahead multi [now-typeahead-multi]
Support for invisible controls

The following Next Experience Components were updated to automatically display controls that are not normally visible when the “Show all buttons without the need to hover” accessibility user preference is turned on.

This enhancement supports users with cognitive and physical disabilities, such as low vision or mobility limitations, who use the ServiceNow platform. For more information, see Configure Next Experience accessibility preferences.
  • Contact card [sn-contact-card]
  • Customer activity [sn-customer-activity]
  • Data Grid UI Component [sn-datagrid]
  • Dynamic fields log viewer wrapper [sn-hlt-dynamic-fields-wrapper]
  • Gantt chart [now-gantt]
  • List [now-record-list-connected]
  • Playbook [now-playbook-experience-connected]
  • Resizable Panes [now-resizable-panes]
  • Roadmap [sn-roadmap]
  • Task Planner [sn-task-planner]

Password Reset

The following updates were made to improve the accessibility of the mobile interface for the Password Reset application on the Now Mobile app:
  • Color contrast: Improved color contrast between foreground and background colors on buttons.
  • Special characters: Removed special characters that may not be readable by Assistive Technologies (AT) from labels.
  • Interactive targets: Increased the size of the tap target area for button elements.
  • Accessible name: Provided accessible names to button elements that previously were not discoverable using Assistive Technology.
  • Duplicate name: Changed duplicate interactive elements to unique UI labels.

Platform Analytics Workspace

Color contrast for data visualizations

New default visualization colors based on the Advanced Perceptual Color Contrast Algorithm (APCA) enable greater color contrast when Next Experience is enabled. For more information, see KB1445651 on support.servicenow.com.

Forced colors

This enhancement enables users to customize the colors of their user interface and web content to meet their individual visual needs. For example, users with low vision might enable Forced Colors to help them successfully view the user interface.

Truncation

This enhancement supports sighted users who rely solely on a keyboard to use the ServiceNow platform. For more information, see Configure Next Experience accessibility preferences.

Invisible controls

This enhancement supports users with cognitive and physical disabilities, such as low vision or mobility limitations, who use the ServiceNow platform. For more information, see Configure Next Experience accessibility preferences.

Portfolio Planning

Forced colors

The following views of the workspace support the use of Forced Colors, a mechanism that is most commonly activated through an operating system setting for Forced Colors/High Contrast Themes.

  1. List and Hierarchy views of Prioritization.
  2. Timeline view of portfolio plan and free-form roadmaps.

This enhancement enables users to customize the colors of their user interface and web content to meet their individual visual needs. For example, users with low vision might enable Forced Colors to help them successfully view the user interface.

Proactive Triggers

Screen readers and keyboard shortcut support
Supported screen readers now provide a prompt that a proactive-triggered message is available. The Tab keyboard shortcut is available so that users can view the proactive-triggered message.

Service Catalog

Dark theme
Enable a dark theme or mode in Next Experience for Service Catalog on the Now Mobile app. This option is commonly used to alleviate eye strain and improve readability.

Sidebar

Support for Invisible Controls

The sn-collab-chat component was updated to automatically display controls that are not normally visible when the "Show all buttons without the need to hover" accessibility user preference is turned on.

This enhancement supports users with cognitive and physical disabilities, such as low vision or mobility limitations, who use the ServiceNow platform. For more information, see Configure Next Experience accessibility preferences.

Software Asset Management

Dark theme
Enable a dark theme or mode for the Value builder tasks in the Success portal view of the Software Asset Workspace. This option is commonly used to alleviate eye strain and improve readability.

Strategic Planning

Forced colors

The following views of the workspace support the use of Forced Colors, a mechanism that is most commonly activated through an operating system setting for Forced Colors/High Contrast Themes.

  1. List and Hierarchy views of Prioritization and Goals.
  2. Timeline view of portfolio plan and free-form roadmaps.

This enhancement enables users to customize the colors of their user interface and web content to meet their individual visual needs. For example, users with low vision might enable Forced Colors to help them successfully view the user interface.

Third-party Risk Management

Third-party Risk Management uses enhanced color contrast in certain areas and includes improved keyboard navigation.

Walk-up Experience

Enable a dark theme or mode in Walk-up Experience on the Now Mobile application. This option is commonly used to alleviate eye strain and improve readability.

Workspace

Reflow for Configurable Workspace

The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%.

This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.

Data visualization
Data visual base elements have been enhanced, enabling screen readers to announce chart data points and related metadata.
Forced Colors
This enhancement enables agents to customize the colors of their user interface and web content to meet their individual visual needs. For example, agents with low vision might enable Forced Colors to help them successfully view the user interface.