Accessibility-related product documentation, organized by product.

Note: To review accessibility highlights for the Yokohama release, see Accessibility and Conformance. For a summary of all accessibility improvements for Yokohama, see Release Notes for Accessibility.

Now Platform user interface

You can configure accessibility features globally or for specific users. Users can also individually enable user preferences for themselves to meet their specific accessibility needs.

Next Experience delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and reveal insights across the Now Platform. This new UI unifies your instance apps and reduces clicks to access the items you need to get working.

Table 1. Next Experience UI
Accessibility featureSummary
Configure Next Experience accessibility preferences The following Accessibility User Preferences are available:
  • Show date and time formats on forms
  • Replace colors with patterns in charts and graphs
  • Enable special keyboard shortcuts
  • Show all buttons without the need to hover
  • Enable data table for charts and graphs
  • Reduce the motion of animations
  • Enable keyboard navigation in classic lists and present additional information on forms when Next Experience is enabled
  • Enable keyboard focus on truncated text
  • Enable voice input for the Now Assist panel
    Note: The Voice Input preference only appears if your system administrator has enabled Now Assist voice input for your instance. For more information, see Enable voice input for Now Assist panel..
Next Experience Keyboard Shortcuts

Starting in the Washington, D.C. family release, new keyboard shortcuts are available to help you quickly perform common actions in the user interface.

The keyboard shortcuts that display in the modal are specific to the screen you’re viewing. Keyboard shortcuts depend on the browser and operating system that you’re using.

To enable keyboard shortcuts for your instance, turn on the Enable special keyboard shortcuts user preference. For more information see, Configure Next Experience accessibility preferences

Starting in the Yokohama family release, you can create your own keyboard shortcuts for frequently used actions. For more information, see Customize the Next Experience keyboard shortcuts.
Enable voice input for Now Assist

Activate voice-to-text in the Now Assist panel. With this feature, use your voice to access Now Assist skills in the Now Assist panel in any supported language.

To turn on this feature, enable the voice input for Now Assist user preference. See Configure Next Experience accessibility preferences for details.

Note: This preference only appears if your system administrator has enabled Now Assist voice input for your instance.
Exploring themes in Next Experience Themes allow you to fine-tune the user experience in Next Experience. You can configure a theme to match your company brand look and feel in ServiceNow. When you configure a theme, you adjust the color schemes, fonts, and images of your applications. On the Theme Builder Theme form, you configure Order, Style, and Type settings. Base system variants include Dark and compact modes:
Manage or edit a theme with Theme Builder As you create or manage your theme, you can edit individual components to better suit your brand and meet accessibility compliance standards:
Next Experience Components on Horizon

To view accessibility conformance information for Next Experience components, refer to the Components section of the ServiceNow Horizon Design system site. The Overview for each component contains accessibility (A11y) information.

Core UI (UI16) provides a common interface which allows you to create views to display just the data that you need for specific tasks or users. You can create views for any form and list in the system.

Table 2. Core UI (UI16)
Accessibility feature Summary
Enabling accessibility features Features include:
  • Enable accessibility mode
  • Enable the high contrast theme
  • Disable first field focus
  • Enable the accessible form tooltips feature
  • Configure a Windows 64-bit host to use 32-bit NVDA with Java applications
Using accessibility features Features include:
  • Keyboard accessibility
  • Use skip links
  • Color and style accessibility
  • Screen reader accessibility
  • Accessibility search methods
  • View card details in a task board
Managing user sessions Features include:
  • Modify session timeout
  • Configure how much time users have to extend a session

Service Portal

Accessibility Feature Summary
Enable text resize in your portal Enable text resize to increase the size of your text up to 200% through your browser settings.

Mobile Platform

Accessibility Feature Summary
Accessibility features in mobile Features include:
  • Change mobile analytics views for accessibility
  • Defining font size settings for mobile devices
Configure chart views for accessibility Give users the option to change chart views from color segments to black and white patterns. This option can be used for accessibility purposes.