Software Asset Management plugin uses software models to manage licenses, specifically in software counters and license restrictions, and to track upgrade and downgrade licenses.
Versions > London; Products > IT Service Management > Asset Management
You can enable or disable a benchmark KPI, and customize KPI conditions. Integration with Performance Analytics provides daily data collection and drill-down capabilities on KPI data.
Versions > London; Products > IT Service Management > Benchmarks
As a Change Advisory Board (CAB) manager, you can view and manage details of a CAB meeting and its agenda items through the CAB workbench.
Versions > London; Products > IT Service Management > Change Management
Several types of components are installed with the Change Management - State Model.Change Management - State Model adds the following properties.Change Management - State Model adds the following business rules.Change Management - State Model adds the following client scripts.Change Management...
A Change Advisory Board (CAB) definition is similar to a recurring meeting invitation. When you define a CAB definition, it determines the attributes that are associated with all CAB meetings generated from that definition.
The ability to associate multiple CIs to a task can be extended to other types of tasks. You can also disable multiple CI association from the related lists on change request records.
Notify allows you to send an SMS notification to the users defined as contacts for the Incident Communications Plan.
Versions > London; Products > IT Service Management > Incident Communications Management
The Graphical Workflow Editor lets you automate common processes. Workflows allow standard Problem Management processes to be defined and automated.
Versions > London; Products > IT Service Management > Problem Management
The Procurement application uses the following roles.
Versions > London; Products > IT Service Management > Procurement
In the procurement process, hardware assets can be created before the assets are delivered. This allows you to create the asset record by providing asset tag and serial number early in the process and reserve the asset for the user...
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