Create or redesign problem form layouts to align them with the business process workflow of your organization. Categorize problems for monitoring and reporting. Use data lookup and assignment rules to automatically assign a task to a user or group based on predefined conditions.

Note:
  • Use data lookup and assignment rules to automatically assign a task to a user or group based on predefined conditions. For more information, see Data lookup for prioritizing problems.
  • Configure the Problem Management properties to control features such as creating a problem task on a closed problem and reanalyzing a closed or canceled problem. For more information, see Problem management properties.

  • Use quick start tests to check if the Problem Management application still works after you make any configuration change such as applying an upgrade or developing an application. For more information, see Quick start tests for Problem Management.