Legacy: Set up chat queues for help desk chat
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- UpdatedAug 3, 2023
- 1 minute read
- Vancouver
- Legacy Chat
The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
Help desk chat allows users to communicate directly with Service Desk staff via instant messaging in an instance.
Chat queues define the schedules, staff, and system messages for help desk chat. Administrators and users with the chat_admin role can set up chat queues.