Account Lifecycle Events release notes
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- UpdatedAug 3, 2023
- 2 minutes to read
- Vancouver
- Release Notes and Upgrades
The ServiceNow® Account Lifecycle Events application provides a structured, onboarding experience for technology industry providers. Account Lifecycle Events is a new application in the Vancouver release.
Account Lifecycle Events highlights for the Vancouver release
- Enable technology industry providers to offer a structured and repeatable onboarding experience to their customers while ensuring transparency for internal and external teams.
- Facilitate collaborative data import, staging, and publishing processes for onboarding the enterprise accounts of your technology industry providers.
- Provide a cost-effective and enhanced onboarding experience for enterprise customers.
- Use the purpose-built playbook, playbook activities, case types, and case task structures to establish a repeatable framework for onboarding activities.
See Account Lifecycle Events for more information.
Account Lifecycle Events features
- Account Lifecycle Events playbook
- Use the Account Lifecycle Events playbook as a starting point to build a repeatable onboarding process that meets your organization's requirements.
- Dedicated case type and tasks
- Enable technology service providers to use a centralized record for their onboarding team, with dedicated tasks to streamline work assignments, capture data, and automate the onboarding process.
- Data capture
- Import, manage, and publish data as part of a case task.
Activation information
Install Account Lifecycle Events by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.