Assign skill proficiency levels for skills
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- UpdatedJan 30, 2025
- 1 minute read
- Yokohama
- Skills Management
Add a skill and assign skill levels to users to facilitate the automatic assignment of skill-based tasks to agents.
Before you begin
Role required: skill_manager or skill_admin
About this task
Only skill administrators can create or edit skills. Skill managers can assign skills to users.
Procedure
- Navigate to .
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Assign a skill level to a user or add a skill along with the skill level.
To Do this Assign a skill proficiency level to a user - Locate the user to whom you want to add a skill.
- Select Add in the skill field for the user for whom you want to add the skill proficiency level.Note: When you select a skill, up to five skill levels display for each skill. If a user has a skill without a skill level, it displays as Acquired.
- Select a level.
- Select OK.
Create new skill - Select Add Skill.
- In the Name field, enter a name for the skill.
- In the Level type field, select the type to which the skill belongs. For example, Language or Technical.
- In the Skill categories field, select one or more categories to which the skill belongs. For example, Language Skills and Reporting.
- Select Submit.