You can apply formatting to a knowledge article using the HTML editor.

You can use the options on the HTML toolbar to apply the following formatting in knowledge article text:
  • Change the font or font size of knowledge articles.
  • Format text as bold, italicized, underlined, or strikethrough.
  • Change the text color and text background color.
  • Create bulleted and numbered lists.
  • Change paragraph indentation.
  • Apply styles to text.
  • Auto-format content copied from Microsoft Word to match the format of the article.
  • Create collapsible sections in an article to show or hide the content.
  • Insert bookmarks to the article content that can link to specific parts of the text with an ID.
  • Identify and resolve accessibility related issues in a knowledge article using the Accessibility checker in the toolbar.

For more information, see Formatting icons for HTML fields.