Update the state of the single record by clicking on the Sync Agile Status button of the form context menu and update the states of multiple records by clicking the list action Sync Agile Status of the Application Vulnerable Item, Container Vulnerable Item, and Remediation Task table in the Vulnerability Manager Workspace.

Before you begin

Roles required: sn_vul_agile.agile_tool_admin or sn_vul_jira.admin, sn_vul.app_read_all, sn_vul_container.read_all.

About this task

The state is synchronized from ServiceNow to the agile tool if the entity state is closed in ServiceNow or if any entity is reopened (i.e., State is Open). All other states will be reflected from Agile tool to ServiceNow. The user will not be allowed to synchronize state for the records whose associated configured rule does not have state mapping or the issues that are directly created from the form action.

Procedure

  1. Navigate to All > Workspaces > Vulnerability Manager Workspace > List > Remediation Tasks/ Application Vulnerable items / Container Vulnerable items.
  2. Select multiple records to create Jira issues, and click on Sync Agile Status.
    States of the records for which issues are already created get updated if the record is not in the closed state and the state mapping exists for the selected records in the configuration rule.
  3. Open a record and the Sync Agile Status is visible in the form context menu if the following conditions are met.
    • Issue is created for the record and the record is not in Closed state
    • State mapping exists for the record
  4. Click Sync Agile Status to synchronize the agile status with the mapped state.
    You can set the system property to set the batch size for fetching the issue status from Jira.
  5. Navigate to System Property > sn_vul_jira.bulkIssueStatusSize.
    • For Jira Server, the maximum number of issues to return (defaults to 50). The maximum allowable value is dictated by the Jira property 'jira.search.views.default.max'. If you specify a value that is higher than this number, your search results will be truncated).
    • If the issue is created from form action or the configured rule does not have any state mapping, then those records will not be considered for state sync.