By using the Journey Accelerator
application on the Now Platform, administrators create templates that enable managers to
develop transition plans for employees.
Administrators build
templates for transition plans
such
as promotions, offboarding, onboarding, and role changes for
employees.
- Administrators can:
-
- Define and manage plan types for employee transitions such as promotions, onboarding,
offboarding, and more.
- Create and manage plan configurations for specific employee audiences, such as sales
associates or IT technicians.
- Create and manage task templates, such as workstation setup or planning and training
sessions.
- Track plan progress and template usage from the Journey Accelerator
dashboard.
From the
Employee Service Center (ESC), managers, employees, and mentors access
Journey Accelerator plans.
- Managers can:
-
- Mentors can:
- Mentors'
permission level determines what they can do with a plan.
- Can view
- Mentors see all tasks in a plan. As a mentor with only view permission, you can only
update tasks that are assigned to you. Mentors can view plans in Draft, Ready, or
Complete states.
- Can edit
-
Mentors with Can edit permission can edit, add, and delete stages or to-do tasks. The
Can edit permission enables mentors to publish plans and set plan publish dates.
- Employees can:
- View the plans, complete their to-do tasks, and track their progress.
Note: All users can do the following actions:
- Add comments: Send comments or questions to the plan's owner.
- Add attachments: Add relevant files that support the completion of a to-do item such as
certificates and emails.
