Knowledge Management roles

Certain roles are required to use Knowledge Management functionality.

Table 1. Knowledge Management roles
Role	Description
knowledge	Users with the knowledge role can contribute to the default knowledge base and access the Knowledge application menu. The knowledge role is fulfiller role and not a requester role.
knowledge_manager	Knowledge managers perform administrative functions for knowledge bases they manage such as defining categories, pinning important articles, and approving changes to articles. Users selected as managers of a knowledge base receive this role automatically.
knowledge_admin	Knowledge administrators can create new knowledge bases and manage all knowledge bases.
knowledge_coach	Knowledge coaches can perform AQI surveys on articles, write, edit and review knowledge articles, and coach the team on best practices.
knowledge_domain_expert	Knowledge domain experts perform AQI surveys on articles and can write, edit and review knowledge management articles. A knowledge domain expert keeps track on the health of knowledge base.
admin	Administrators can configure knowledge workflows, set knowledge properties, and manage knowledge forms and homepages.
knowledge_group_manager	Knowledge group managers can add or remove members in ownership groups managed by them. They cannot change the manager assigned in their groups. The manager can only be reassigned by the knowledge administrator. Knowledge group managers are assigned feedback tasks by default. They can reassign tasks to another group member, or group members can assign a feedback task to themselves.
knowledge_group_member	Knowledge group members are part of an ownership group that can be associated to knowledge articles. They can approve knowledge articles, assign feedback tasks to themselves and work on them as well as edit any knowledge articles that their ownership group is assigned to.
kcs_candidate	KCS candidates understand the basics of KCS.
kcs_contributor	KCS contributors have the capability and authority to create or validate knowledge articles in their product areas without being reviewed by a knowledge coach.
kcs_publisher	KCS publishers are authors who are well versed in KCS standards and create more external-facing articles.

The kcs_candidate, kcs_contributor, and kcs_publisher roles also include the knowledge role. For more information about these KCS-related roles, see KCS v6 Practices Guide.

Certain roles are required to use Knowledge Management functionality.

Table 1. Knowledge Management roles
Role	Description
knowledge	Users with the knowledge role can contribute to the default knowledge base and access the Knowledge application menu. The knowledge role is fulfiller role and not a requester role.
knowledge_manager	Knowledge managers perform administrative functions for knowledge bases they manage such as defining categories, pinning important articles, and approving changes to articles. Users selected as managers of a knowledge base receive this role automatically.
knowledge_admin	Knowledge administrators can create new knowledge bases and manage all knowledge bases.
knowledge_coach	Knowledge coaches can perform AQI surveys on articles, write, edit and review knowledge articles, and coach the team on best practices.
knowledge_domain_expert	Knowledge domain experts perform AQI surveys on articles and can write, edit and review knowledge management articles. A knowledge domain expert keeps track on the health of knowledge base.
admin	Administrators can configure knowledge workflows, set knowledge properties, and manage knowledge forms and homepages.
knowledge_group_manager	Knowledge group managers can add or remove members in ownership groups managed by them. They cannot change the manager assigned in their groups. The manager can only be reassigned by the knowledge administrator. Knowledge group managers are assigned feedback tasks by default. They can reassign tasks to another group member, or group members can assign a feedback task to themselves.
knowledge_group_member	Knowledge group members are part of an ownership group that can be associated to knowledge articles. They can approve knowledge articles, assign feedback tasks to themselves and work on them as well as edit any knowledge articles that their ownership group is assigned to.
kcs_candidate	KCS candidates understand the basics of KCS.
kcs_contributor	KCS contributors have the capability and authority to create or validate knowledge articles in their product areas without being reviewed by a knowledge coach.
kcs_publisher	KCS publishers are authors who are well versed in KCS standards and create more external-facing articles.

The kcs_candidate, kcs_contributor, and kcs_publisher roles also include the knowledge role. For more information about these KCS-related roles, see KCS v6 Practices Guide.

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