Home Paris Release Notes Paris release notes Learn about Paris Release notes for upgrading from Orlando Release notes summaries for Paris features Activation information for all Paris features and products

Activation information for all Paris features and products

Cumulative release notes summary on activation information for Paris features and products.

Some products and features require specific subscriptions, roles, or licenses. Other features are part of the Now Platform® and are active by default.

Application or feature

Details

API

These APIs are available by default:

Application Service
Batch
CatItem
CMDBGroupAPI
CSM Attachment
FlowAPI
FlowScriptAPI
JSONStreamingAPI
JSONStreamingBuilder
GlideAggregate
GlideRecord
GlideSPSearchAnalytics
IdentificationEngineScriptableApi
Identification and Reconciliation
Knowledge
NotifyUtil
Response Templates
ScriptableFlowRunner
ScriptableFlowRunnerResult
Service Catalog
XMLStreamingAPI
XMLStreamingBuilder

These APIs require plugin activation:

ActivitySubscriptions: This API requires the Subscriptions and Activity Feed Framework (com.snc.activity_subscriptions) plugin to be activated. You must also activate the Customer Central (com.sn_csm_customer_central) plugin to seed the configuration in all required tables.
Case: This API requires the Customer Service (com.sn_customerservice) plugin to be activated.
ClassificationSolution, ClassificationSolutionStore, ClassificationSolutionVersion, Clustering, ClusteringSolutionStore, ClusteringSolutionVersion, DatasetDefinition, Encoder, EncoderStore, EncoderVersion, PredictabilityEstimate, PredictabilityEstimateStore, PredictabilityEstimateVersion, RegressionSolution, RegressionSolutionStore, RegressionSolutionStore, RegressionSolutionVersion, SimilaritySolution, SimilaritySolutionStore, SimilaritySolutionVersion: These APIs require the Predictive Intelligence plugin (com.glide.platform_ml) to be activated.
Customer Central: This API requires the Customer Central (com.sn_csm_customer_central) plugin to be activated.
GlideApplicationProperty: This API requires the Domain Support - Domain Extensions Installer (com.glide.domain.msp_extensions.installer) plugin to be activated.
MetricBase Time Series: This API requires the MetricBase plugin (com.snc.clotho) to be activated.
SAM-Software Usage Data Integration: This API requires the Software Asset Management Professional (com.snc.samp) plugin to be activated.

Advanced Risk

Install Advanced Risk by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Advanced Work Assignment

AWA is available with activation of the com.glide.awa plugin. For details, see Activate Advanced Work Assignment.

Agent Client Collector

Agent Client Collector is available with activation of the Agent Client Collector Framework (sn_agent) and Agent Client Collector Monitoring (sn_itmon) plugins in an Event Management instance.

Agile Development 2.0

Agile Development 2.0 is available with activation of the Agile Development 2.0 plugin (com.snc.sdlc.agile.2.0). For details, see Activate Agile Development 2.0.

The Agile Development 1.0 plugin (com.snc.sdlc.scrum.pp) is no longer available. If you are using Agile Development 1.0, upgrade to Agile Development 2.0 for enhanced agile capabilities.

Analytics and Reporting Solution

Analytics and Reporting Solutions are available from the All Applications list at System Definitions > Plugins. Some of these Analytics and Reporting Solutions are ServiceNow Store applications. Some individual dashboards mentioned here are included in the base functionality of an application and are not part of a separate Analytics and Reporting Solution. See the documentation for each entry in this topic for details.

To use an Analytics and Reporting Solution that includes Performance Analytics functionality, you must have the appropriate Performance Analytics subscription. For details, see Available Analytics and Reporting Solutions.

Application Management

Application Management is a Now Platform feature that is active by default.

Application Portfolio Management

Application Portfolio Management is available with activation of the Application Portfolio Management plugin (com.snc.apm). For details, see Activate Application Portfolio Management.

Assessments and Surveys

Assessments and Surveys is a Now Platform feature that is active by default.

Asset Management

Asset Management is active by default with the Asset Management plugin (com.snc.asset_management).

Audit Management

Install Audit Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Authentication

Authentication is a Now Platform feature that is active by default.

Automated Test Framework (ATF)

Automated Test Framework is a Now Platform feature that is active by default.

Note: By default, the system property that is used to run automated tests is disabled to prevent you from accidentally running these tests on a production system. To avoid data corruption or an outage, run tests only on development, test, and other non-production instances. See Enable or disable executing Automated Test Framework tests.

To use the quick start tests for an application, activate the plugin that is associated with the application. See Available quick start tests by application or feature for plugin requirements.

Benchmarks

The Benchmarks application is available when you opt in to Benchmarks to participate in Benchmarks data collection. For details, see Enable Benchmarks.

Business Continuity Management

Install Business Continuity Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

COVID-19 Global Health Data Set

Install COVID-19 Global Health Data Set by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Federal customers using IL4 or FedRAMP environments will see the Safe Workplace suite applications ready and available to install on their nonproduction instances without having to make any special requests. Licenses are required to use Safe Workplace suite applications on production instances. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.

Table 1. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Change Management

Change Management is a Now Platform feature that is active by default.

Cloud Insights 1.3

Install Cloud Insights by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. See Install Cloud Insights 1.3

Cloud Provisioning and Governance

Cloud Provisioning and Governance features are available with activation of the Cloud Provisioning and Governance (com.snc.cloud.mgmt), plugin which requires a separate subscription. For details, see Request the Cloud Provisioning and Governance.

Coaching

Coaching is available with activation of the Coaching (com.sn_coaching) plugin. For details, see Request Coaching.

Common Service Data Model

The CSDM is a Now Platform® feature that is active by default.

Communities

Communities is only available for customers who are licensed for Customer Service Management. To activate Communities, activate the Customer Communities plugin (com.sn_customer_communities).

Activate the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) so that you can enable knowledge harvesting.

Use the Communities dashboard to activate the Performance Analytics - Content Pack - Communities plugin (com.snc.pa.communities).

Configuration Compliance

Configuration Compliance is available with a separate subscription from the ServiceNow Store. Download, install, and configure the application based on the needs of your organization. For details, see Install and configure Configuration Compliance.

Configuration Management Database (CMDB)

Configuration Management (CMDB) (com.snc.cmdb) is a Now Platform feature that is active by default.
CMDB Workspace plugin (com.cmdb-workspace) is a Now Platform feature that is active by default.
Optionally, to use the Configuration Management Database (CMDB) quick start tests, activate the CMDB - ATF Tests (com.snc.cmdb.atf) plugin.

Connect Support

Connect Support is available with activation of the Connect Support plugin (com.glide.connect.support). For details, see Activate Connect Support.

Connections and Credentials

Connections and Credentials is a Now Platform® feature that is active by default.

Contact Tracing

Install Contact Tracing by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Table 2. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Contextual Search

Contextual Search is a Now Platform feature that is active by default.

Continual Improvement Management

Continual Improvement Management is available with activation of the Continual Improvement Management (com.sn_cim) plugin. For details, see Request Continual Improvement Management.

Continuous Authorization and Monitoring

Install Continuous Authorization and Monitoring by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Customer Service Management

Customer Service Management is available with activation of the Customer Service plugin (com.sn_customerservice). For details, see Activate Customer Service Management.

Additional Customer Service Management features are available with activation of other plugins. For details, see Additional plugins for Customer Service Management.

Install any store applications by requesting them from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Data archiving

Data archiving is a Now Platform feature that is active by default.

DevOps

Install DevOps by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

See DevOps product documentation for more information.

Domain separation

Domain separation is a Now Platform® feature that is activated with the Domain Support - Domain Extensions Installer plugin. Administrators can request activation of this plugin.

Edge Encryption

Edge Encryption is available with activation of the Edge Encryption plugin (com.glide.edgeencryption). For details, see Request Edge Encryption.

Emergency Exposure Management

Install Emergency Exposure Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Federal customers using IL4 or FedRAMP environments will see the Emergency Response Management applications ready and available to install on their instances without having to make any special requests. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.

Table 3. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Emergency Outreach

Install Emergency Outreach by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Table 4. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Emergency Response Operations

Install Emergency Response Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Table 5. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Emergency Self Report

Install Emergency Self Report by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Table 6. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Employee Health Screening

Install Employee Health Screening by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Table 7. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Employee Readiness Core

Install Employee Readiness Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Table 8. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Employee Readiness Surveys

Install Employee Readiness Surveys by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Table 9. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Employee Travel Safety

Install Employee Travel Safety by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Table 10. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Enterprise Employee Experience Pack

Install Enterprise Employee Experience Pack by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Table 11. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Event Management

Event Management is available with activation of the Event Management plugin (com.glideapp.itom.snac). For details, see Request Event Management.

Field Service Management

Field Service Management is available with activation of the Field Service Management (com.snc.work_management) plugin. For details, see Activate Field Service Management.

Additional Field Service Management features are available with the activation of other plugins. For details, see Additional plugins for Field Service Management.

Finance Service Management

If the Finance Service Management(com.snc.finance_service_automation), and Finance Service Management CMS portal (com.snc.finance_service_automation.cms) plugins are activated, and you upgrade to Paris, you can continue to use the plugins. However, these plugins aren’t available in Paris for new deployments.

Financial Services Card Operations

Install Financial Services Card Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

To enable customers to submit requests through the Consumer Service Portal, activate the Consumer Service Portal plugin (com.glide.service-portal.consumer-portal).

Financial Services Loan Operations

Install Financial Services Loan Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

To enable consumers to submit requests through the Consumer Service Portal, activate the Consumer Service Portal plugin (com.glide.service-portal.consumer-portal).

Financial Services Payment Operations

Install Financial Services Payment Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

To enable customers to submit requests through the Consumer Service Portal, activate the Consumer Service Portal plugin (com.glide.service-portal.consumer-portal).

Flow Designer

Flow Designer is a Now Platform feature that is active by default.

Governance, Risk, and Compliance

Install Governance, Risk, and Compliance applications by requesting them from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Guided Tour Designer

Guided Tour Designer is a Now Platform feature that is active by default.

HR Service Delivery

HR Service Delivery is available as a separate subscription. Depending on the package that you have, you can activate one or more of the following plugins:

Case and Knowledge Management plugin (com.sn_hr_core)
- See Activate Case and Knowledge Management.
Employee Service Center plugin (com.sn_hr_service_portal)
- See Activate Employee Service Center.
Enterprise Onboarding and Transitions plugins
- Human Resources Scoped App: Lifecycle Events (com.sn_hr_lifecycle_events). See Activate Lifecycle Events.
- Human Resources Scoped App: Lifecycle Events for Enterprise (com.sn_hr_lifecycle_ent). See Activate Lifecycle Events for Enterprise.
Employee Document Management plugin (com.sn_employee_document_management)
- See Activate Employee Document Management.
HR Predictive Intelligence Workbench HRSD content plugin (com.sn_piwb_hrsd_content)
- See Activate HR Predictive Intelligence Workbench.
Human Resources Scoped App: Workspace plugin (com.sn_hr_agent_workspace)
- See Setting up HR Service Delivery Agent Workspace.
Human Resources Scoped App: Employee Relations plugin [com.sn_hr_employee_relations]
- See Activate employee relations.

Hardware Asset Management

Install the Hardware Asset Management application by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes..

Health and Safety Testing

Install Health and Safety Testing by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Table 12. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

ITOM Health

The subscription plugin is automatically activated when you activate the Event Management and Operational Intelligence plugins.

ITOM Optimization

ITOM Optimization uses the features of Cloud Provisioning and Governance. Cloud Provisioning and Governance requires a specific plugin. For more information about the required Cloud Provisioning and Governance plugins, see Cloud Provisioning and Governance.

The ServiceNow® Cloud Insights application, available in the ServiceNow Store, helps you to analyze the full range of costs that are associated with cloud assets so you can identify and take action on opportunities to save money and optimize operations. Cloud Insights version 1.0 and 1.1 support Amazon Web Services (AWS) only. Cloud Insights version 1.2 also supports Microsoft Azure.

ITOM Visibility

ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and Service Mapping plugin (com.snc.service-mapping), which require separate subscriptions. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility out-of-band applications from the ServiceNow Store. Visit the ITOM Visibility Store Upgrades to view all the ITOM Visibility applications and features available on the store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes.

ITSM Agent Workspace

ITSM Agent Workspace is available with activation of the ITSM Workspace plugin (com.snc.agent_workspace.itsm). For details, see Setting up ITSM Agent Workspace.

ITSM Virtual Agent

ITSM Virtual Agent Lite is available with activation of the ITSM Virtual Agent Conversation Topics Lite (com.snc.itsm.virtualagent.lite) plugin. For details, see Set up ITSM Virtual Agent Lite.

Install ITSM Virtual Agent by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Import and Export

Import and Export is a Now Platform feature that is active by default.

Incident Management

Incident Management is a Now Platform feature that is active by default.

Instance Data Replication (IDR)

IDR requires a separate subscription and activation by ServiceNow personnel. For details, see Request an Instance Data Replication subscription.

Note: IDR is not available for customers that are in federal datacenters.

IntegrationHub

IntegrationHub is available with activation of an IntegrationHub subscription package plugin. For details, see Request IntegrationHub.

Investment Funding

Investment Funding is available with activation of the Investment Funding plugin (com.snc.investment_planning). For details, see Activate Investment Funding.

To integrate Investment Funding with PPM, you can activate the Investment Funding for PPM plugin (com.snc.investment_planning_pmo).

Knowledge Management

The Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) is active by default for new or existing customers upgrading to the Paris release.

Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management. For more information on activating the plugin, see Activate the Knowledge Management Advanced plugin.

Activate additional plugins that enable various Knowledge Management features. For more information, see Additional plugins for Knowledge Management.

Legal Service Management

If the Legal Service Management (com.snc.legal_service_automation), and Legal Service Management CMS portal (com.snc.legal_service_automation.cms) plugins are activated, and you upgrade to Paris, you can continue to use the plugins. However, these plugins aren’t available in Paris for new deployments.

MID Server

MID Server is a Now Platform feature that is active by default.

Marketing Service Management

If the Marketing Service Management (com.snc.marketing_service_automation), and Marketing Service Management CMS portal (com.snc.marketing_service_automation) plugins are activated, and you upgrade to Paris, you can continue to use the plugins. However, these plugins aren’t available in Paris for new deployments.

MetricBase

MetricBase is available with activation of the MetricBase plugin [com.snc.clotho], which requires a separate subscription. For details, see Requesting MetricBase.

Mobile

Depending on your device, go to the iTunes Store or the Google Play store and search for ServiceNow to download the native mobile applications. For more information, see Mobile configuration and navigation.

Natural Language Query

NLQ is available with activation of the Natural Language Query (com.snc.nlq) plugin and the Predictive Intelligence (com.glide.platform_ml) plugin. NLQ activation also requires a separate PRO subscription such as ITSM Professional or HR Professional. For more activation details, see Activate Natural Language Query.

Natural Language Understanding

Activate four natural language understanding (NLU) plugins and the Predictive Intelligence plugin so that Natural Language Understanding is active in your instance. For more activation details, see Activate the NLU model builder.

To add language capabilities to your international language NLU Common Models, you must activate their respective language plugins. For more information, see Activate international language NLU Common Models.

Notifications

Notifications is a Now Platform® feature that is active by default.

Notify

Notify is available with activation of the Notify plugin. For details, see Activate Notify.

Now Experience Components

Now® Experience Components is a Now Platform feature that is active by default.

On-Call Scheduling

On-Call Scheduling is available with activation of the On-Call Scheduling (com.snc.on_call_rotation) plugin. Activating the plugin activates the following third-party libraries:

FullCalendar library
DHTMLX scheduler

Note: The On-Call Scheduling plugin is active by default for zBoot customers.

For details, see View the log of activities for an On-Call escalation .

Operational Intelligence

The Operational Intelligence plugin (com.snc.sa.metric) requires a separate subscription and must be activated by ServiceNow personnel. This plugin includes demo data and activates related plugins if they are not already active. The Operational Intelligence plugin (com.snc.sa.metric) depends on the Event Management plugin being activated.

Operational Resilience

Install Operational Resilience by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Order Management for Telecommunications

Install Order Management for Telecommunications by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Password Reset

Password Reset is a Now Platform feature that is active by default.

Performance Analytics

Complimentary Performance Analytics for Incident Management is available by default. You cannot create indicators or breakdowns with this complimentary application.

The full features of Performance Analytics are available with a subscription. Activate the Performance Analytics Premium plugin that matches your subscription. For details, see Activate your Performance Analytics subscription.

Platform performance analytics

Platform performance is a Now Platform feature that is active by default.

Platform security

Platform security is a Now Platform feature that is active by default.

Policy and Compliance Management

Install Policy and Compliance Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Predictive Intelligence

Predictive Intelligence is available with activation of the Predictive Intelligence plugin and the Predictive Intelligence Reporting plugin. These plugins require a Professional/Enterprise package subscription. For details, see Activate Predictive Intelligence.

Predictive Intelligence Workbench

Predictive Intelligence Workbench is available with activation of the Predictive Intelligence Workbench (com.sn_piwb_ml) plugin. To activate ITSM and HR use case templates, the Predictive Intelligence Workbench ITSM content (com.sn_piwb_itsm_content) plugin and Predictive Intelligence Workbench HRSD content (com.sn_piwb_hrsd_content) plugin must be activated.

The Predictive Intelligence Workbench-related plugins require activation of the Predictive Intelligence (com.glide.platform_ml) plugin and the Predictive Intelligence Reports (com.glide.platform_ml_pa) plugin, which require a Pro package subscription. For details, see Activate ITSM Predictive Intelligence Workbench or Activate HR Predictive Intelligence Workbench.

Problem Management

Problem Management is a Now Platform feature that is active by default.

Project Portfolio Management

Project Portfolio Management is available with activation of the PPM Standard plugin (com.snc.financial_planning_pmo). For details, see Activate Project Portfolio Management.

Predictive Intelligence for Project Management and Demand Management is available with activation of the Predictive Intelligence for PPM plugin (com.snc.ppm_ml). For details, see Predictive Intelligence for Demand Management and Predictive Intelligence for Project Management.

Install Scenario Planning for PPM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Strategic Spend Tracking for PPM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Regulatory Change Management

Install the Regulatory Change Management application by requesting it from the ServiceNow Store.

Reporting

Reporting is a Now Platform feature that is active by default.

Safe Workplace Dashboard

Install Safe Workplace Dashboard by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Table 13. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Scaled Agile Framework (SAFe)

ServiceNow Scaled Agile Framework (SAFe) provides plugins that support two different configurations of SAFe:

Essential SAFe is available with activation of the Essential SAFe plugin (com.snc.sdlc.safe). For details, see Activate Essential SAFe.
Essential SAFe and Portfolio SAFe are available with activation of the Portfolio SAFe plugin (com.snc.sdlc.portfolio_safe). For details, see Activate Portfolio SAFe.

Script Debugger

Script Debugger is a Now Platform feature that is active by default.

Security Incident Response

Install Security Incident Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Service Catalog

Service Catalog is a Now Platform feature that is active by default.

Service Level Management

Service Level Management is a Now Platform feature that is active by default.

Service Owner Workspace

ServiceNow Service Owner Workspace is available with an ITSM Professional license and with activation of the Service Owner Workspace (com.spm_owner_workspace) plugin. For details, see Activate Service Owner Workspace Activate Service Owner Workspace.

Service Portal

Service Portal is a Now Platform feature that is active by default.

Service Portfolio Management

Service Portfolio Management Core is active by default for ITSM SKUs and adds the Service Offering table [service_offering] to ServiceNow® Configuration Management Database (CMDB).

You can activate the following Service Portfolio Management plugins if you have the admin role:

The Service Portfolio Management - Foundation plugin (com.snc.service_portfolio) provides base-system functionality for Service Portfolio Management. It enables your organization to document portfolios, taxonomies, services, and service offerings using a standardized, structured format. This plugin includes demo data.
The SPM Taxonomy Content Pack plugin (com.snc.spm.content) provides a sample Service Portfolio Management taxonomy for faster implementation. This plugin includes demo data.
The Service Portfolio Management - SLA Commitments plugin (com.snc.service_portfolio.sla) adds SLA commitment support to Service Portfolio Management. This plugin includes demo data.

ServiceNow Studio

ServiceNow Studio is a Now Platform feature that is active by default.

Software Asset Management

Software Asset Management is available with activation of the Software Asset Management Professional plugin (com.snc.samp). For details, see Request Software Asset Management.

Subscription Management

Subscription Management is a Now Platform feature that is active by default.

System clone

System Clone is a Now Platform feature that is active by default.

Telecommunications Assurance Workflows

Install Telecommunications Assurance Workflows by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Time Card Management

Time Card Management is available with activation of the Time Card Management plugin (com.snc.time_card). For details, see Activate Time Card Management.

Activating the Time Card Management plugin also activates the Performance Analytics - Content Pack - Time Card Management plugin (com.snc.pa.time_card).

The Time Card Management plugin is also activated when you activate the PPM Standard plugin (com.snc.financial_planning_pmo). For details, see Activate PPM Standard.

Time configuration

Time configuration is a Now Platform®feature that is active by default. To access and use the domain separation fields added to script scheduling, install domain separation in your instance. Domain separation is available with activation of the Domain Extensions (com.glide.domain.msp_extensions.installer) plugin. For details, see Request domain separation.

Upgrade Center

Upgrade Center is a Now Platform feature that is active by default.

User Experience Analytics

User Experience Analytics is a Now Platform feature that is active by default in a new or upgraded instance.

Vaccination Status

Install Vaccination Status by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Table 14. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Vaccine Administration Management

Install Vaccine Administration Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Table 15. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Vendor Manager Workspace

Vendor Manager Workspace is available with activation of the Vendor Manager Workspace (com.snc.vlm.vmw) plugin. For details, see Activate Vendor Manager Workspace.

Vendor Risk Management

Install Vendor Risk Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Virtual Agent

Virtual Agent Lite, a subset of the Virtual Agent platform, is available with activation of the Glide Virtual Agent Lite (com.glide.cs.chatbot.lite) plugin. You do not need a subscription for Virtual Agent Lite. For details, see Activate Virtual Agent Lite.

The Virtual Agent platform is available with activation of the Glide Virtual Agent (com.glide.cs.chatbot) plugin. You must have a subscription for Virtual Agent before you can activate the Glide Virtual Agent plugin. For details, see Natural Language Understanding.

Note: The Proxy Agent to the IBM Watson Natural Language Understanding server plugin (com.glide.nlu.ibmwatson.intent.discovery) and the Proxy Agent to the Microsoft LUIS Natural Language Understanding server plugin (com.glide.nlu.msluis.intent.discovery) are automatically activated by the Glide Virtual Agent plugin.

Visual Task Boards

Visual Task Boards is a Now Platform feature that is active by default.

Vulnerability Response

Install Vulnerability Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Vulnerability Response integrations

Install third-party integrations with Vulnerability Response by requesting them from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Web services

Web services is a Now Platform feature that is active by default.

Workforce Optimization for ITSM

Workforce Optimization for ITSM is available with activation of the Workforce Optimization for ITSM (com.snc.wfo_itsm). For details, see Request Workforce Optimization for ITSM.

Workplace Calendar Synchronization

Install Workplace Calendar Synchronization by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Workplace Case Management

Install Workplace Case Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Workplace PPE Inventory Management

Install Workplace PPE Inventory Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Table 16. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Workplace Reservation Management

Install Workplace Reservation Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Workplace Safety Management

Install Workplace Safety Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Table 17. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Workplace Service Delivery Space Mapping

Install Workplace Service Delivery Space Mapping by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Workplace Visitor Management

Install Workplace Visitor Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Workspace

Workspace is a Now Platform feature that is active by default.

Predictive Intelligence is available with Agent Assist by activating the com.snc.contextual_search, com.glide.platform_ml, and com.snc.contextual_search.ml plugins. Predictive Intelligence requires an additional, subscription fee. For details, see Activate a plugin.

eBonding for Telecommunications

Install eBonding for Telecommunications by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Previous topic

Next topic

Release version

Activation information for all Paris features and products

Cumulative release notes summary on activation information for Paris features and products.

Some products and features require specific subscriptions, roles, or licenses. Other features are part of the Now Platform® and are active by default.

Application or feature

Details

API

These APIs are available by default:

Application Service
Batch
CatItem
CMDBGroupAPI
CSM Attachment
FlowAPI
FlowScriptAPI
JSONStreamingAPI
JSONStreamingBuilder
GlideAggregate
GlideRecord
GlideSPSearchAnalytics
IdentificationEngineScriptableApi
Identification and Reconciliation
Knowledge
NotifyUtil
Response Templates
ScriptableFlowRunner
ScriptableFlowRunnerResult
Service Catalog
XMLStreamingAPI
XMLStreamingBuilder

These APIs require plugin activation:

ActivitySubscriptions: This API requires the Subscriptions and Activity Feed Framework (com.snc.activity_subscriptions) plugin to be activated. You must also activate the Customer Central (com.sn_csm_customer_central) plugin to seed the configuration in all required tables.
Case: This API requires the Customer Service (com.sn_customerservice) plugin to be activated.
ClassificationSolution, ClassificationSolutionStore, ClassificationSolutionVersion, Clustering, ClusteringSolutionStore, ClusteringSolutionVersion, DatasetDefinition, Encoder, EncoderStore, EncoderVersion, PredictabilityEstimate, PredictabilityEstimateStore, PredictabilityEstimateVersion, RegressionSolution, RegressionSolutionStore, RegressionSolutionStore, RegressionSolutionVersion, SimilaritySolution, SimilaritySolutionStore, SimilaritySolutionVersion: These APIs require the Predictive Intelligence plugin (com.glide.platform_ml) to be activated.
Customer Central: This API requires the Customer Central (com.sn_csm_customer_central) plugin to be activated.
GlideApplicationProperty: This API requires the Domain Support - Domain Extensions Installer (com.glide.domain.msp_extensions.installer) plugin to be activated.
MetricBase Time Series: This API requires the MetricBase plugin (com.snc.clotho) to be activated.
SAM-Software Usage Data Integration: This API requires the Software Asset Management Professional (com.snc.samp) plugin to be activated.

Advanced Risk

Advanced Work Assignment

AWA is available with activation of the com.glide.awa plugin. For details, see Activate Advanced Work Assignment.

Agent Client Collector

Agent Client Collector is available with activation of the Agent Client Collector Framework (sn_agent) and Agent Client Collector Monitoring (sn_itmon) plugins in an Event Management instance.

Agile Development 2.0

Agile Development 2.0 is available with activation of the Agile Development 2.0 plugin (com.snc.sdlc.agile.2.0). For details, see Activate Agile Development 2.0.

The Agile Development 1.0 plugin (com.snc.sdlc.scrum.pp) is no longer available. If you are using Agile Development 1.0, upgrade to Agile Development 2.0 for enhanced agile capabilities.

Analytics and Reporting Solution

Application Management

Application Management is a Now Platform feature that is active by default.

Application Portfolio Management

Application Portfolio Management is available with activation of the Application Portfolio Management plugin (com.snc.apm). For details, see Activate Application Portfolio Management.

Assessments and Surveys

Assessments and Surveys is a Now Platform feature that is active by default.

Asset Management

Asset Management is active by default with the Asset Management plugin (com.snc.asset_management).

Audit Management

Authentication

Authentication is a Now Platform feature that is active by default.

Automated Test Framework (ATF)

Automated Test Framework is a Now Platform feature that is active by default.

To use the quick start tests for an application, activate the plugin that is associated with the application. See Available quick start tests by application or feature for plugin requirements.

Benchmarks

The Benchmarks application is available when you opt in to Benchmarks to participate in Benchmarks data collection. For details, see Enable Benchmarks.

Business Continuity Management

COVID-19 Global Health Data Set

Table 1. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Change Management

Change Management is a Now Platform feature that is active by default.

Cloud Insights 1.3

Cloud Provisioning and Governance

Coaching

Coaching is available with activation of the Coaching (com.sn_coaching) plugin. For details, see Request Coaching.

Common Service Data Model

The CSDM is a Now Platform® feature that is active by default.

Communities

Communities is only available for customers who are licensed for Customer Service Management. To activate Communities, activate the Customer Communities plugin (com.sn_customer_communities).

Activate the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) so that you can enable knowledge harvesting.

Use the Communities dashboard to activate the Performance Analytics - Content Pack - Communities plugin (com.snc.pa.communities).

Configuration Compliance

Configuration Management Database (CMDB)

Configuration Management (CMDB) (com.snc.cmdb) is a Now Platform feature that is active by default.
CMDB Workspace plugin (com.cmdb-workspace) is a Now Platform feature that is active by default.
Optionally, to use the Configuration Management Database (CMDB) quick start tests, activate the CMDB - ATF Tests (com.snc.cmdb.atf) plugin.

Connect Support

Connect Support is available with activation of the Connect Support plugin (com.glide.connect.support). For details, see Activate Connect Support.

Connections and Credentials

Connections and Credentials is a Now Platform® feature that is active by default.

Contact Tracing

Table 2. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Contextual Search

Contextual Search is a Now Platform feature that is active by default.

Continual Improvement Management

Continual Improvement Management is available with activation of the Continual Improvement Management (com.sn_cim) plugin. For details, see Request Continual Improvement Management.

Continuous Authorization and Monitoring

Customer Service Management

Customer Service Management is available with activation of the Customer Service plugin (com.sn_customerservice). For details, see Activate Customer Service Management.

Additional Customer Service Management features are available with activation of other plugins. For details, see Additional plugins for Customer Service Management.

Data archiving

Data archiving is a Now Platform feature that is active by default.

DevOps

Install DevOps by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

See DevOps product documentation for more information.

Domain separation

Domain separation is a Now Platform® feature that is activated with the Domain Support - Domain Extensions Installer plugin. Administrators can request activation of this plugin.

Edge Encryption

Edge Encryption is available with activation of the Edge Encryption plugin (com.glide.edgeencryption). For details, see Request Edge Encryption.

Emergency Exposure Management

Table 3. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Emergency Outreach

Table 4. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Emergency Response Operations

Table 5. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Emergency Self Report

Table 6. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Employee Health Screening

Table 7. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Employee Readiness Core

Table 8. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Employee Readiness Surveys

Table 9. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Employee Travel Safety

Table 10. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Enterprise Employee Experience Pack

Table 11. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Event Management

Event Management is available with activation of the Event Management plugin (com.glideapp.itom.snac). For details, see Request Event Management.

Field Service Management

Field Service Management is available with activation of the Field Service Management (com.snc.work_management) plugin. For details, see Activate Field Service Management.

Additional Field Service Management features are available with the activation of other plugins. For details, see Additional plugins for Field Service Management.

Finance Service Management

Financial Services Card Operations

To enable customers to submit requests through the Consumer Service Portal, activate the Consumer Service Portal plugin (com.glide.service-portal.consumer-portal).

Financial Services Loan Operations

To enable consumers to submit requests through the Consumer Service Portal, activate the Consumer Service Portal plugin (com.glide.service-portal.consumer-portal).

Financial Services Payment Operations

To enable customers to submit requests through the Consumer Service Portal, activate the Consumer Service Portal plugin (com.glide.service-portal.consumer-portal).

Flow Designer

Flow Designer is a Now Platform feature that is active by default.

Governance, Risk, and Compliance

Guided Tour Designer

Guided Tour Designer is a Now Platform feature that is active by default.

HR Service Delivery

HR Service Delivery is available as a separate subscription. Depending on the package that you have, you can activate one or more of the following plugins:

Case and Knowledge Management plugin (com.sn_hr_core)
- See Activate Case and Knowledge Management.
Employee Service Center plugin (com.sn_hr_service_portal)
- See Activate Employee Service Center.
Enterprise Onboarding and Transitions plugins
- Human Resources Scoped App: Lifecycle Events (com.sn_hr_lifecycle_events). See Activate Lifecycle Events.
- Human Resources Scoped App: Lifecycle Events for Enterprise (com.sn_hr_lifecycle_ent). See Activate Lifecycle Events for Enterprise.
Employee Document Management plugin (com.sn_employee_document_management)
- See Activate Employee Document Management.
HR Predictive Intelligence Workbench HRSD content plugin (com.sn_piwb_hrsd_content)
- See Activate HR Predictive Intelligence Workbench.
Human Resources Scoped App: Workspace plugin (com.sn_hr_agent_workspace)
- See Setting up HR Service Delivery Agent Workspace.
Human Resources Scoped App: Employee Relations plugin [com.sn_hr_employee_relations]
- See Activate employee relations.

Hardware Asset Management

Health and Safety Testing

Table 12. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

ITOM Health

The subscription plugin is automatically activated when you activate the Event Management and Operational Intelligence plugins.

ITOM Optimization

ITOM Visibility

ITSM Agent Workspace

ITSM Agent Workspace is available with activation of the ITSM Workspace plugin (com.snc.agent_workspace.itsm). For details, see Setting up ITSM Agent Workspace.

ITSM Virtual Agent

ITSM Virtual Agent Lite is available with activation of the ITSM Virtual Agent Conversation Topics Lite (com.snc.itsm.virtualagent.lite) plugin. For details, see Set up ITSM Virtual Agent Lite.

Import and Export

Import and Export is a Now Platform feature that is active by default.

Incident Management

Incident Management is a Now Platform feature that is active by default.

Instance Data Replication (IDR)

IDR requires a separate subscription and activation by ServiceNow personnel. For details, see Request an Instance Data Replication subscription.

Note: IDR is not available for customers that are in federal datacenters.

IntegrationHub

IntegrationHub is available with activation of an IntegrationHub subscription package plugin. For details, see Request IntegrationHub.

Investment Funding

Investment Funding is available with activation of the Investment Funding plugin (com.snc.investment_planning). For details, see Activate Investment Funding.

To integrate Investment Funding with PPM, you can activate the Investment Funding for PPM plugin (com.snc.investment_planning_pmo).

Knowledge Management

The Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) is active by default for new or existing customers upgrading to the Paris release.

Activate additional plugins that enable various Knowledge Management features. For more information, see Additional plugins for Knowledge Management.

Legal Service Management

MID Server

MID Server is a Now Platform feature that is active by default.

Marketing Service Management

MetricBase

MetricBase is available with activation of the MetricBase plugin [com.snc.clotho], which requires a separate subscription. For details, see Requesting MetricBase.

Mobile

Natural Language Query

Natural Language Understanding

Notifications

Notifications is a Now Platform® feature that is active by default.

Notify

Notify is available with activation of the Notify plugin. For details, see Activate Notify.

Now Experience Components

Now® Experience Components is a Now Platform feature that is active by default.

On-Call Scheduling

On-Call Scheduling is available with activation of the On-Call Scheduling (com.snc.on_call_rotation) plugin. Activating the plugin activates the following third-party libraries:

FullCalendar library
DHTMLX scheduler

Note: The On-Call Scheduling plugin is active by default for zBoot customers.

For details, see View the log of activities for an On-Call escalation .

Operational Intelligence

Operational Resilience

Order Management for Telecommunications

Password Reset

Password Reset is a Now Platform feature that is active by default.

Performance Analytics

Complimentary Performance Analytics for Incident Management is available by default. You cannot create indicators or breakdowns with this complimentary application.

Platform performance analytics

Platform performance is a Now Platform feature that is active by default.

Platform security

Platform security is a Now Platform feature that is active by default.

Policy and Compliance Management

Predictive Intelligence

Predictive Intelligence Workbench

Problem Management

Problem Management is a Now Platform feature that is active by default.

Project Portfolio Management

Project Portfolio Management is available with activation of the PPM Standard plugin (com.snc.financial_planning_pmo). For details, see Activate Project Portfolio Management.

Regulatory Change Management

Install the Regulatory Change Management application by requesting it from the ServiceNow Store.

Reporting

Reporting is a Now Platform feature that is active by default.

Safe Workplace Dashboard

Table 13. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Scaled Agile Framework (SAFe)

ServiceNow Scaled Agile Framework (SAFe) provides plugins that support two different configurations of SAFe:

Essential SAFe is available with activation of the Essential SAFe plugin (com.snc.sdlc.safe). For details, see Activate Essential SAFe.
Essential SAFe and Portfolio SAFe are available with activation of the Portfolio SAFe plugin (com.snc.sdlc.portfolio_safe). For details, see Activate Portfolio SAFe.

Script Debugger

Script Debugger is a Now Platform feature that is active by default.

Security Incident Response

Service Catalog

Service Catalog is a Now Platform feature that is active by default.

Service Level Management

Service Level Management is a Now Platform feature that is active by default.

Service Owner Workspace

Service Portal

Service Portal is a Now Platform feature that is active by default.

Service Portfolio Management

Service Portfolio Management Core is active by default for ITSM SKUs and adds the Service Offering table [service_offering] to ServiceNow® Configuration Management Database (CMDB).

You can activate the following Service Portfolio Management plugins if you have the admin role:

The Service Portfolio Management - Foundation plugin (com.snc.service_portfolio) provides base-system functionality for Service Portfolio Management. It enables your organization to document portfolios, taxonomies, services, and service offerings using a standardized, structured format. This plugin includes demo data.
The SPM Taxonomy Content Pack plugin (com.snc.spm.content) provides a sample Service Portfolio Management taxonomy for faster implementation. This plugin includes demo data.
The Service Portfolio Management - SLA Commitments plugin (com.snc.service_portfolio.sla) adds SLA commitment support to Service Portfolio Management. This plugin includes demo data.

ServiceNow Studio

ServiceNow Studio is a Now Platform feature that is active by default.

Software Asset Management

Software Asset Management is available with activation of the Software Asset Management Professional plugin (com.snc.samp). For details, see Request Software Asset Management.

Subscription Management

Subscription Management is a Now Platform feature that is active by default.

System clone

System Clone is a Now Platform feature that is active by default.

Telecommunications Assurance Workflows

Time Card Management

Time Card Management is available with activation of the Time Card Management plugin (com.snc.time_card). For details, see Activate Time Card Management.

Activating the Time Card Management plugin also activates the Performance Analytics - Content Pack - Time Card Management plugin (com.snc.pa.time_card).

The Time Card Management plugin is also activated when you activate the PPM Standard plugin (com.snc.financial_planning_pmo). For details, see Activate PPM Standard.

Time configuration

Upgrade Center

Upgrade Center is a Now Platform feature that is active by default.

User Experience Analytics

User Experience Analytics is a Now Platform feature that is active by default in a new or upgraded instance.

Vaccination Status

Table 14. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Vaccine Administration Management

Table 15. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Vendor Manager Workspace

Vendor Manager Workspace is available with activation of the Vendor Manager Workspace (com.snc.vlm.vmw) plugin. For details, see Activate Vendor Manager Workspace.

Vendor Risk Management

Virtual Agent

Visual Task Boards

Visual Task Boards is a Now Platform feature that is active by default.

Vulnerability Response

Vulnerability Response integrations

Web services

Web services is a Now Platform feature that is active by default.

Workforce Optimization for ITSM

Workforce Optimization for ITSM is available with activation of the Workforce Optimization for ITSM (com.snc.wfo_itsm). For details, see Request Workforce Optimization for ITSM.

Workplace Calendar Synchronization

Workplace Case Management

Workplace PPE Inventory Management

Table 16. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Workplace Reservation Management

Workplace Safety Management

Table 17. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Workplace Service Delivery Space Mapping

Workplace Visitor Management

Workspace

Workspace is a Now Platform feature that is active by default.

eBonding for Telecommunications

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