Level A (Yes)

Level AA (Yes)

Level A (No)

Level AA (No)

Activity Stream

Time is calculated in terms of how long ago an event occurred. But, time is displayed with abbreviations such as "Xm ago" instead of "X minutes ago". The same applies to hours, days, months, and years.

Not all elements have a label.

Agent Chat

The transcript for the customer chat window should use list markup instead of div elements. The speaker icon shouldn't be a button.

Agent Workspaces

In the form header of the Agent Workspace, the links in the information are missing their context.

The page number controls use color alone to indicate a selected or hovered status.

The headings in the background content are outside of the dialog. They are visible to assistive technologies.

The ARIA is incorrect on the filter control.

There is no heading structure. There are multiple h1 elements.

The My Lists tab has "selected" as an unnecessary description. The Lists tab does not contain that term.

There are multiple tabs with the same name Details. This is confusing to screen reader users.

Users are not able to tab into the Column Filter menu.

The page does not have an adequate title.

There are no landmarks or headings on a new interaction.

The Title attribute creates redundant information.

The Update button in Filter Advanced View never gains input focus.

Agile Development

The page does not have an identified top-level h1 heading.

App Client UI

The icons for applications and the Edit buttons become repetitive and cannot be distinguished.

Application Navigator & Banner Frame

Items in the Favorites menu are read twice by assistive technologies.

The default language cannot be programmatically determined.

Some page components are not readable by VoiceOver in Firefox.

Benchmarks

The Benchmarks application does not have skip links.

When the "View Trend" controls are activated, content outside of the cards are focusable.

There is no skip link for bypassing the navigation banner in the header region.

Change Management

The Search field below the "Sample Change Requests" select box is provided with the role of a combo box but behaves like a text input.

Cloud Management

In the Cloud Admin Portal, tab focus does not follow a logical order.

Condition Builder

JAWS is narrating content repetitively for the label 'Choose field' under 'All of these conditions must be met'.

JAWS is not narrating the name of the Quantity dialog properly when the dialog is displayed.

Configuration Management Database (CMDB)

When creating identifier entries, the dialog heading is missing an aria-labelledby attribute.

Communities

Some structured data does not have correct markup.

Users cannot navigate the pop-up calendar widget with the keyboard alone.

Customer Service Management

The content on the main page is in a reading order when the dialog is open.

The contact name is provided using an input element. However, the feature appears to be static, as entering values into the input does not produce results.

Dashboards and Home Pages

Focus is incorrect when the user opens the Report Designer by tabbing.

Focus should move back to the Close button on the side panel after navigating through all the elements on the side panel.

Some items do not fall in focus order.

When accessing Homepages from the Navigator with the keyboard, the user must tab through the remaining Navigator options for the focus to reach the Homepage content.

Design System

When using VoiceOver on Safari, focus is resetting back to the beginning of the page after users select a date on the calendar.

When using NVDA with Firefox, tooltip content is not read when now-tooltip ID is used in the aria-describedby attribute.

The Ellipses buttons (…) for the cards are ambiguous and don't convey which card they refer to.

The Title attribute on the Verify Contact dialog heading is unnecessary. The definition list can lead to repeated content when users use a screen reader.

Discovery

The control is shifting out of the pop-up.

Field Service Management

There is no keyboard alternative to drag and drop an action.

Finance Close Automation

By Risk overview chart, unable to tab through the chart area.

Financial Management

The X button has no alternative text.

Forms and Fields

When deleting items in the Manage Attachments dialog, the same language is not used for the check boxes and buttons.

Some elements do not have an appropriate ARIA attribute.

Some Knowledge Base form elements do not have appropriate ARIA attributes.

Guided Application Creator

When users try to create or extend a table, the data selection screens cause markup issues with screen readers.

When creating a table, check boxes in the Manage Access table are not marked up for accessibility.

Label content is not conveyed to a screen reader user when navigating the form.

Open buttons are not differentiated in a programmatically determinable manner.

Screen error messages are not present to assistive technology users when they visually appear.

The screen presents data in a tabular method. It should be in a table structure.

The tables input field has no programmatically determinable label.

Guided Tour Designer

Callout icons do not have an alternative text.

Human Resources

A test in the expandable/collapsible test panel is marked up as link inside a container but it has the role of a button.

The Remove button for the added fields in the Mark Signatures modal cannot be tabbed to.

HR Service Delivery

The X button is unlabeled.

Incident Communications Management

There is a missing ARIA attribute.

Knowledge Management

In the KB portal, pressing the Spacebar key on the Subscribe button on an article is not working as expected.

Lists

The ALT attribute is missing on the ldap_server_config page for the Mark Deleted icon.

Some Case elements are missing required child roles.

The first column for the table does not provide appropriate header information.

The Search pop-up button on general lists does not indicate how many items are in the list with NVDA or JAWS.

ServiceNow mobile

VoiceOver reads ticket details out of logical order.

When changing the selected list item in a record, there is no indication of the selected item. There is also no announcement of a selected change to the currently selected value.

Performance Analytics

In the dashboard picker, the Clear all button is not accessible with the keyboard.

In the Performance Analytics and Reporting dashboard, the combo box below the "Add Widgets" heading is missing a visible label.

For score cards, screen readers do not announce list items when the user navigates to each item using arrow keys.

When adding users, secondary information related to the To field is not programmatically associated with the field.

Some elements of the Performance Analytics dashboard do not have alternative text.

The text in modals gets read multiple times with Safari with VoiceOver.

Users are unable to access the Save list menu pop-up when VoiceOver is enabled.

Process Automation Designer

The dialog does not maintain programmatic focus while open.

In the Activity Picker, the Search Activities form field has an aria-label attribute that attempts to provide navigation instruction to the user as opposed to describing the field.

The “Toggle Configuration Panel” control doesn’t properly implement the expand/collapse pattern (which is also sometimes referred to as the ARIA disclosure pattern).

The check boxes for each record in the list component have an aria-label attribute that does not clearly describe the field.

The dialog does not support the expected keyboard functionality when navigating the screen.

In the Create a New Process modal, the Label and Description fields use multiple labeling techniques. The same problem is found on the config panel.

The panel content changes dynamically based on what element is selected. However, the change is not communicated to non-visual users.

Within the configuration panels, the “Advanced Configuration” control is marked up as a link, but that should be a button since the control opens a modal dialog.

Reporting

Focus does not follow a logical order.

Focus is lost when users expand some sections.

The label for the Delete button is not specific enough.

Some buttons and fields do not have adequately descriptive labels.

Some elements are not accessible with the keyboard.

Some elements do not have appropriate ARIA attributes.

Some elements do not have an appropriate ARIA label.

Security

The switch controls do not clearly indicate which options that users can switch to because they are incorrectly labeled.

Custom headings use incorrect markup.

The expand/collapse status of each panel is not exposed to or announced by screen readers.

Focus does not follow a logical order.

The container for the switch control is incorrectly marked up as a button.

Security Incident Response

Table cells do not have an appropriate role.

Service Catalog

The Service Catalog page is missing a main landmark or region.

Users are unable to navigate to the list items with the keyboard while using Jaws with Internet Explorer.

Service Owner Workspace

Users are unable to expand a portfolio list with the keyboard.

Users are unable to expand a taxonomy tree list with the keyboard.

Users are unable to show the All Services option with the keyboard.

Service Portal

Screen readers read combo-box items twice.

The details section of the Activity Stream page does not link the label and value of parameters.

During pre-chat surveys, prompted questions are read out multiple times, around four times per prompt.

Faceted Search page does not have a skip link to the results after users enter their search input.

Focus is lost when users cancel out of deleting an attachment in scan mode.

Software Asset Management

The Insert a new row button in the Unlicensed subscriptions tab cannot be activated with the keyboard.

The Insert a new row button in the Unlicensed subscriptions tab is missing a programmatic role.

The Custom list is not labeled.

In the License Workbench, the "Publisher tree" lacks an accessible name or role to understand its purpose.

In the License Workbench, the information for "Right Allocations" is laid out visibly as a table or definition list. But programmatically, it is just generic divs and spans.

In the License Workbench, div elements are not programmatically associated to the content they describe.

In the License Workbench, selecting Unpin publisher when using is taking the user to another page when using Mac VoiceOver shortcuts.

In the License Workbench, there is information which appears as a heading, but it is programmatically a generic div.

In the License Workbench, the information in the "Rights owned vs Rights Consumed" chart is not available to the user in text.

Publisher cards visually appear with a heading and list content, but all of them are programmatically div elements.

In the Software Spend Detection dashboard, the "Publisher tree" lacks an accessible name or role to understand its purpose.

In the Software Spend Detection dashboard, div elements and are not programmatically associated to the content they describe.

In the Software Spend Detection dashboard, the Edit Date Range list has date buttons, but it is unclear which date button has the current Beginning, Included and Ending state.

DevOps

Content of status indicators is not included in reading order.

Content order does not follow a logical sequence, such as a timeline.

Focus order is incorrect. Focus remains in the menu when the link is activated.

Informational images for status indicators do not have alternative text.

Links are provided with inadequate text.

Security Analyst Workspace

Focus does not follow a logical order.

IBM QRadar Offense Ingestion

The toggle control does not respond to standard keystrokes.

The drag-and-drop functionality not accessible with the keyboard.

The Click here link is not descriptive

Characters are used for visual purposes in combo boxes.

Components and controls are provided without states or properties. This includes expandable and collapsible content.

The Search input field is provided without a name.

Elements do not have the right caption or attribute.

Headings are provided without heading elements and with incorrectly structured heading elements.

There is inconsistent use of colored asterisks for required inputs.

Interface controls have incorrect or inconsistent labels.

Combo-box components have inconsistent implementation.

There are inputs without explicit labels.

The combo-box component is provided with an incorrect programmatic name.

Non-interactive elements receive focus.

The table does not have row headers.

The tab panel for sample offenses is implemented without correct semantics or roles. Its properties are not accessible with the keyboard.

Functionality does not convey properties.

Field name elements are focusable but not interactive.

Studio

Application names do not have good markup that can be announced by screen readers.

Survey Management

Clicking on form labels in the Properties dialog box immediately dismisses the dialog box.

Some pages have malformed landmarks.

System Applications

Elements of the debugger are not accessible with the keyboard.

Focus does not move to the Re-execute button when users navigate with the keyboard.

Heading structures are malformed.

The page does not have a title.

The Re-execute button does not have a name or a role.

Some elements of Studio are not accessible with the keyboard.

UI Components

Interceptor pages have the title of "ServiceNow Frame"

Some pages do not have a descriptive title.

Subsection headers on property pages are not stated by assistive technologies.

UI Pages and Macros

The color picker is not accessible using the Tab key.

Headings are not in a valid logical order.

User Experience Analytics

Element missing ARIA attribute.

In Branding settings focus remains on the Save button.

Virtual Agent Designer

The "Clear Entry" or "X" control does not receive programmatic keyboard focus, making the functionality of the control generally inaccessible with the keyboard alone.

The "Flow" and "Properties" controls do not communicate which of the links has their associated content currently displayed.

The "Save" and "Publish" controls do not clearly communicate that they are unavailable when error messages are present on the page.

The topic filters are defined as tab controls, but they do not support standard keyboard functionality.

Visual Task Boards

The Board button does not have an accessible name.

After closing the "Configuration" side panel, keyboard focus does not return to the Configuration tab button.

The Complementary landmark for the vtb-tools side pane does not have an accessible name

Vulnerability Response

The time component in "KnowledgeBase Configuration" cannot be changed via tabs.

Workforce and Workplace Schedule Management

Elements within the dialog box do not have appropriate roles or accessible labels.

Activity Stream

Activity stream contents do not have a sufficient contrast ratio.

Time is calculated in terms of how long ago an event occurred. But, time is displayed with abbreviations such as "Xm ago" instead of "X minutes ago". The same applies to hours, days, months, and years.

Not all elements have a label.

Agent Workspaces

In the form header of the Agent Workspace, the links in the information are missing their context.

The page number controls use color alone to indicate a selected or hovered status.

The headings in the background content are outside of the dialog. They are visible to assistive technologies.

The My Lists tab has "selected" as an unnecessary description. The Lists tab does not contain that term.

Users are not able to tab into the Column Filter menu.

The page number controls use color alone to indicate a selected or hovered status.

There are no landmarks or headings on a new interaction.

The Update button in Filter Advanced View never gains input focus.

Workspace contents do not have a sufficient contrast ratio.

Agile Development

The page does not have an identified top-level h1 heading.

Application Navigator & Banner Frame

The Application Picker icon and the Update Set Picker icon are not visible with the rose color theme.

In the Navigator, the Edit icon and Delete icon become invisible with certain OOB color themes.

Page elements are not honored in Windows High Contrast mode.

The company logo in the standard Platform UI does not have a sufficiently high contrast ratio with the surrounding color.

Some page components are not readable by VoiceOver in Firefox.

Benchmarks

When the "View Trend" controls are activated, content outside of the cards are focusable.

Cloud Management

In the Cloud Admin Portal, tab focus does not follow a logical order.

Communities

Users cannot navigate the pop-up calendar widget with the keyboard alone.

Customer Service Management

The content on the main page is in a reading order when the dialog is open.

Some elements lose functionality when resized.

Dashboards and Home Pages

Focus is incorrect when the user opens the Report Designer by tabbing.

Focus should move back to the Close button on the side panel after navigating through all the elements on the side panel.

Some items do not fall in focus order.

When accessing Homepages from the Navigator with the keyboard, the user must tab through the remaining Navigator options for the focus to reach the Homepage content.

Design System

In content trees, color alone is used to indicate that a tree item is selected.

Some modals are not accessible at 200% zoom.

Discovery

The control is shifting out of the pop-up.

Field Service Management

There is no keyboard alternative to drag and drop an action.

Finance Close Automation

By Risk overview chart, unable to tab through the chart area.

Financial Management

Some elements do not have sufficient contrast ratio.

Forms and Fields

When deleting items in the Manage Attachments dialog, the same language is not used for the check boxes and buttons.

The Preview this Record pop-up button does not display properly at 200% zoom. The labels disappear.

When users navigate to <instance>/$my_documents.do, the title for the page has poor color contrast.

Guided Application Creator

When users try to create or extend a table, the data selection screens cause markup issues with screen readers.

Open buttons are not differentiated in a programmatically determinable manner.

The screen presents data in a tabular method. It should be in a table structure.

Human Resources

The Remove button for the added fields in the Mark Signatures modal cannot be tabbed to.

Incident Communications Management

There is a missing ARIA attribute.

Knowledge Management

Color alone is used to show blocks.

In the KB portal, pressing the Spacebar key on the Subscribe button on an article is not working as expected.

Lists

There is no highlighted on in any element when users press Tab on the keyboard.

Some Case elements are missing required child roles.

The first column for the table does not provide appropriate header information.

The Search pop-up button on general lists does not indicate how many items are in the list with NVDA or JAWS.

ServiceNow mobile

VoiceOver reads ticket details out of logical order.

When changing the selected list item in a record, there is no indication of the selected item. There is also no announcement of a selected change to the currently selected value.

Performance Analytics

In the dashboard picker, the Clear all button is not accessible with the keyboard.

At 200% zoom, users are not allowed to access all the features. An extra scroll bar appears only on the Firefox browser.

In the License Workbench, the chart contained in the publisher tree for "Acrobat DC Professional - Per User" is not accessible with the keyboard.

For score cards, screen readers do not announce list items when the user navigates to each item using arrow keys.

Users are unable to access the Save list menu pop-up when VoiceOver is enabled.

Process Automation Designer

The dialog does not maintain programmatic focus while open.

When the viewport is set to 1175x725 and the browser is zoomed to 200%, the “All Processes” and “Properties” controls are no longer visible if changes are saved but not activated.

The check boxes for each record in the list component have an aria-label attribute that does not clearly describe the field.

The dialog does not support the expected keyboard functionality when navigating the screen.

Within the configuration panels, the “Advanced Configuration” control is marked up as a link, but that should be a button since the control opens a modal dialog.

Reporting

Focus does not follow a logical order.

Focus is lost when users expand some sections.

Some elements are not accessible with the keyboard.

Security

Focus does not follow a logical order.

Service Catalog

Users are unable to navigate to the list items with the keyboard while using Jaws with Internet Explorer.

Service Owner Workspace

Users are unable to expand a portfolio list with the keyboard.

Users are unable to expand a taxonomy tree list with the keyboard.

Users are unable to show the All Services option with the keyboard.

Service Portal

Color contrast is insufficient in the business service capability map.

The details section of the Activity Stream page does not link the label and value of parameters.

Focus is lost when users cancel out of deleting an attachment in scan mode.

Software Asset Management

The Insert a new row button in the Unlicensed subscriptions tab cannot be activated with the keyboard.

In the License Workbench, the information for "Right Allocations" is laid out visibly as a table or definition list. But programmatically, it is just generic divs and spans.

In the License Workbench, div elements are not programmatically associated to the content they describe.

In the License Workbench, color alone is used to indicate differences in the lines of the chart.

In the License Workbench, there is information which appears as a heading, but it is programmatically a generic div.

Publisher cards visually appear with a heading and list content, but all of them are programmatically div elements.

In the Software Spend Detection dashboard, div elements and are not programmatically associated to the content they describe.

In the Software Spend Detection dashboard, the Edit Date Range list has date buttons, but it is unclear which date button has the current Beginning, Included and Ending state.

DevOps

Content of status indicators is not included in reading order.

Content order does not follow a logical sequence, such as a timeline.

Color alone is used to indicate show content: status indicators, dots, and borders.

Focus order is incorrect. Focus remains in the menu when the link is activated.

Security Analyst Workspace

Focus does not follow a logical order.

Some elements do no have sufficient contrast.

IBM QRadar Offense Ingestion

The toggle control does not respond to standard keystrokes.

The drag-and-drop functionality not accessible with the keyboard.

The color gay alone is used to indicate disabled options on the Select menu.

Color alone is used to show field status in the mapping table.

Content clips have enlarged text.

Headings are provided without heading elements and with incorrectly structured heading elements.

There is inconsistent use of colored asterisks for required inputs.

Interface controls have incorrect or inconsistent labels.

Combo-box components have inconsistent implementation.

Non-interactive elements receive focus.

The table does not have row headers.

Text and non-text elements provided with insufficient contrast.

Studio

Application names do not have good markup that can be announced by screen readers.

System Applications

Elements of the debugger are not accessible with the keyboard.

Focus does not move to the Re-execute button when users navigate with the keyboard.

Focus is not clearly distinguishable for the Minimize Pane icon and the Collapse All icon.

Heading structures are malformed.

Some elements of Studio are not accessible with the keyboard.

UI Components

In the browser bar chart, the Timing breakdown disclosure button disappears in Windows High Contrast Mode.

UI Pages and Macros

The color picker is not accessible using the Tab key.

User Experience Analytics

A button is missing discernible text.

In Branding settings focus remains on the Save button.

Virtual Agent Designer

The "Clear Entry" or "X" control does not receive programmatic keyboard focus, making the functionality of the control generally inaccessible with the keyboard alone.

The topic filters are defined as tab controls, but they do not support standard keyboard functionality.

Visual Task Boards

After closing the "Configuration" side panel, keyboard focus does not return to the Configuration tab button.

Vulnerability Response

The time component in "KnowledgeBase Configuration" cannot be changed via tabs.

Walk-up Experience

In the Walk-up Check-in module, the Leave queue button does not have sufficient contrast.

Workflow

Some text cannot be resized without loss of content or functionality.

Activity Stream

Activity stream contents do not have a sufficient contrast ratio.

Agent Workspaces

The page number controls use color alone to indicate a selected or hovered status.

Workspace contents do not have a sufficient contrast ratio.

Application Navigator & Banner Frame

The Application Picker icon and the Update Set Picker icon are not visible with the rose color theme.

In the Navigator, the Edit icon and Delete icon become invisible with certain OOB color themes.

Page elements are not honored in Windows High Contrast mode.

The company logo in the standard Platform UI does not have a sufficiently high contrast ratio with the surrounding color.

Design System

In content trees, color alone is used to indicate that a tree item is selected.

Financial Management

Some elements do not have sufficient contrast ratio.

Forms and Fields

When users navigate to <instance>/$my_documents.do, the title for the page has poor color contrast.

Knowledge Management

Color alone is used to show blocks.

In the KB portal, pressing the Spacebar key on the Subscribe button on an article is not working as expected.

Service Portal

Color contrast is insufficient in the business service capability map.

Software Asset Management

In the License Workbench, color alone is used to indicate differences in the lines of the chart.

DevOps

Color alone is used to indicate show content: status indicators, dots, and borders.

Security Analyst Workspace

Some elements do no have sufficient contrast.

IBM QRadar Offense Ingestion

The color gay alone is used to indicate disabled options on the Select menu.

Color alone is used to show field status in the mapping table.

Text and non-text elements provided with insufficient contrast.

UI Components

In the browser bar chart, the Timing breakdown disclosure button disappears in Windows High Contrast Mode.

Walk-up Experience

In the Walk-up Check-in module, the Leave queue button does not have sufficient contrast.

Agent Workspaces

The page number controls use color alone to indicate a selected or hovered status.

Users are not able to tab into the Column Filter menu.

The My Lists tab has "selected" as an unnecessary description. The Lists tab does not contain that term.

The Update button in Filter Advanced View never gains input focus.

Agile Development

The page times out without warning the user that the session is ending and without providing an option to extend the time.

Communities

Users cannot navigate the pop-up calendar widget with the keyboard alone.

Field Service Management

There is no keyboard alternative to drag and drop an action.

Finance Close Automation

By Risk overview chart, unable to tab through the chart area.

Forms and Fields

When deleting items in the Manage Attachments dialog, the same language is not used for the check boxes and buttons.

Knowledge Management

In the KB portal, pressing the Spacebar key on the Subscribe button on an article is not working as expected.

List v2

The keyboard accessible tooltips correctly show on keyboard focus, but they disappear after a few seconds.

Lists

There is no highlighted on in any element when users press Tab on the keyboard.

Performance Analytics

In the dashboard picker, the Clear all button is not accessible with the keyboard.

In the License Workbench, the chart contained in the publisher tree for "Acrobat DC Professional - Per User" is not accessible with the keyboard.

Users are unable to access the Save list menu pop-up when VoiceOver is enabled.

Process Automation Designer

The dialog does not maintain programmatic focus while open.

The dialog does not support the expected keyboard functionality when navigating the screen.

Reporting

Some elements are not accessible with the keyboard.

Service Catalog

Users are unable to navigate to the list items with the keyboard while using Jaws with Internet Explorer.

Service Owner Workspace

Users are unable to expand a portfolio list with the keyboard.

Users are unable to expand a taxonomy tree list with the keyboard.

Users are unable to show the All Services option with the keyboard.

Software Asset Management

The Insert a new row button in the Unlicensed subscriptions tab cannot be activated with the keyboard.

DevOps

The session times out without warning the user that the session is ending and without providing an option to extend the time. There are no settings to disable time-out or to extend session length.

IBM QRadar Offense Ingestion

The toggle control does not respond to standard keystrokes.

The drag-and-drop functionality not accessible with the keyboard.

There is inconsistent use of colored asterisks for required inputs.

Interface controls have incorrect or inconsistent labels.

Combo-box components have inconsistent implementation.

System Applications

Elements of the debugger are not accessible with the keyboard.

Focus does not move to the Re-execute button when users navigate with the keyboard.

Focus is not clearly distinguishable for the Minimize Pane icon and the Collapse All icon.

Some elements of Studio are not accessible with the keyboard.

UI Pages and Macros

The color picker is not accessible using the Tab key.

Virtual Agent Designer

The "Clear Entry" or "X" control does not receive programmatic keyboard focus, making the functionality of the control generally inaccessible with the keyboard alone.

The topic filters are defined as tab controls, but they do not support standard keyboard functionality.

Vulnerability Response

The time component in "KnowledgeBase Configuration" cannot be changed via tabs.

Agent Workspaces

The page number controls use color alone to indicate a selected or hovered status.

The ARIA is incorrect on the filter control.

The My Lists tab has "selected" as an unnecessary description. The Lists tab does not contain that term.

There are multiple tabs with the same name Details. This is confusing to screen reader users.

The My Lists tab has "selected" as an unnecessary description. The Lists tab does not contain that term.

The Title attribute creates redundant information.

Agile Development

The page does not have an identified top-level h1 heading.

The page times out without warning the user that the session is ending and without providing an option to extend the time.

The default language cannot be programmatically determined.

Benchmarks

When the "View Trend" controls are activated, content outside of the cards are focusable.

Change Management

The Search field below the "Sample Change Requests" select box is provided with the role of a combo box but behaves like a text input.

Cloud Management

In the Cloud Admin Portal, tab focus does not follow a logical order.

Condition Builder

JAWS is narrating content repetitively for the label 'Choose field' under 'All of these conditions must be met'.

JAWS is not narrating the name of the Quantity dialog properly when the dialog is displayed.

Configuration Management Database (CMDB)

When creating identifier entries, the dialog heading is missing an aria-labelledby attribute.

Customer Service Management

The contact name is provided using an input element. However, the feature appears to be static, as entering values into the input does not produce results.

Dashboards and Home Pages

Focus is incorrect when the user opens the Report Designer by tabbing.

Focus should move back to the Close button on the side panel after navigating through all the elements on the side panel.

Some items do not fall in focus order.

When accessing Homepages from the Navigator with the keyboard, the user must tab through the remaining Navigator options for the focus to reach the Homepage content.

Design System

When using VoiceOver on Safari, focus is resetting back to the beginning of the page after users select a date on the calendar.

When using NVDA with Firefox, tooltip content is not read when now-tooltip ID is used in the aria-describedby attribute.

The Ellipses buttons (…) for the cards are ambiguous and don't convey which card they refer to.

The Title attribute on the Verify Contact dialog heading is unnecessary. The definition list can lead to repeated content when users use a screen reader.

Discovery

The control is shifting out of the pop-up.

Forms and Fields

When deleting items in the Manage Attachments dialog, the same language is not used for the check boxes and buttons.

Some elements do not have an appropriate ARIA attribute.

Some Knowledge Base form elements do not have appropriate ARIA attributes.

Guided Application Creator

When creating a table, check boxes in the Manage Access table are not marked up for accessibility.

Label content is not conveyed to a screen reader user when navigating the form.

Open buttons are not differentiated in a programmatically determinable manner.

Screen error messages are not present to assistive technology users when they visually appear.

The tables input field has no programmatically determinable label.

Human Resources

A test in the expandable/collapsible test panel is marked up as link inside a container but it has the role of a button.

The Remove button for the added fields in the Mark Signatures modal cannot be tabbed to.

HR Service Delivery

The X button is unlabeled.

List v2

The keyboard accessible tooltips correctly show on keyboard focus, but they disappear after a few seconds.

Performance Analytics

In the Performance Analytics and Reporting dashboard, the combo box below the "Add Widgets" heading is missing a visible label.

When adding users, secondary information related to the To field is not programmatically associated with the field.

The text in modals gets read multiple times with Safari with VoiceOver.

Process Automation Designer

The dialog does not maintain programmatic focus while open.

In the Activity Picker, the Search Activities form field has an aria-label attribute that attempts to provide navigation instruction to the user as opposed to describing the field.

The “Toggle Configuration Panel” control doesn’t properly implement the expand/collapse pattern (which is also sometimes referred to as the ARIA disclosure pattern).

The check boxes for each record in the list component have an aria-label attribute that does not clearly describe the field.

In the Create a New Process modal, the Label and Description fields use multiple labeling techniques. The same problem is found on the config panel.

The panel content changes dynamically based on what element is selected. However, the change is not communicated to non-visual users.

Reporting

Focus does not follow a logical order.

Focus is lost when users expand some sections.

The label for the Delete button is not specific enough.

Some buttons and fields do not have adequately descriptive labels.

Some elements do not have appropriate ARIA attributes.

Some elements do not have an appropriate ARIA label.

Security

The switch controls do not clearly indicate which options that users can switch to because they are incorrectly labeled.

The expand/collapse status of each panel is not exposed to or announced by screen readers.

Focus does not follow a logical order.

The container for the switch control is incorrectly marked up as a button.

Security Incident Response

Table cells do not have an appropriate role.

Service Portal

Screen readers read combo-box items twice.

During pre-chat surveys, prompted questions are read out multiple times, around four times per prompt.

Focus is lost when users cancel out of deleting an attachment in scan mode.

Software Asset Management

The Insert a new row button in the Unlicensed subscriptions tab cannot be activated with the keyboard.

The Custom list is not labeled.

In the License Workbench, the "Publisher tree" lacks an accessible name or role to understand its purpose.

In the License Workbench, selecting Unpin publisher when using is taking the user to another page when using Mac VoiceOver shortcuts.

In the Software Spend Detection dashboard, the "Publisher tree" lacks an accessible name or role to understand its purpose.

DevOps

Content of status indicators is not included in reading order.

Focus order is incorrect. Focus remains in the menu when the link is activated.

The session times out without warning the user that the session is ending and without providing an option to extend the time. There are no settings to disable time-out or to extend session length.

Security Analyst Workspace

Focus does not follow a logical order.

IBM QRadar Offense Ingestion

Components and controls are provided without states or properties. This includes expandable and collapsible content.

The Search input field is provided without a name.

There is inconsistent use of colored asterisks for required inputs.

Interface controls have incorrect or inconsistent labels.

Combo-box components have inconsistent implementation.

There are inputs without explicit labels.

The combo-box component is provided with an incorrect programmatic name.

Non-interactive elements receive focus.

The tab panel for sample offenses is implemented without correct semantics or roles. Its properties are not accessible with the keyboard.

Functionality does not convey properties.

Field name elements are focusable but not interactive.

System Applications

The Re-execute button does not have a name or a role.

UI Pages and Macros

Headings are not in a valid logical order.

User Experience Analytics

Element missing ARIA attribute.

In Branding settings focus remains on the Save button.

Virtual Agent Designer

The "Flow" and "Properties" controls do not communicate which of the links has their associated content currently displayed.

The "Save" and "Publish" controls do not clearly communicate that they are unavailable when error messages are present on the page.

Visual Task Boards

The Board button does not have an accessible name.

After closing the "Configuration" side panel, keyboard focus does not return to the Configuration tab button.

The Complementary landmark for the vtb-tools side pane does not have an accessible name

Workforce and Workplace Schedule Management

Elements within the dialog box do not have appropriate roles or accessible labels.

Activity Stream

Time is calculated in terms of how long ago an event occurred. But, time is displayed with abbreviations such as "Xm ago" instead of "X minutes ago". The same applies to hours, days, months, and years.

Not all elements have a label.

Agent Workspaces

In the form header of the Agent Workspace, the links in the information are missing their context.

The headings in the background content are outside of the dialog. They are visible to assistive technologies.

The ARIA is incorrect on the filter control.

There are multiple tabs with the same name Details. This is confusing to screen reader users.

There are no landmarks or headings on a new interaction.

The Title attribute creates redundant information.

Some page components are not readable by VoiceOver in Firefox.

Change Management

The Search field below the "Sample Change Requests" select box is provided with the role of a combo box but behaves like a text input.

Condition Builder

JAWS is narrating content repetitively for the label 'Choose field' under 'All of these conditions must be met'.

JAWS is not narrating the name of the Quantity dialog properly when the dialog is displayed.

Configuration Management Database (CMDB)

When creating identifier entries, the dialog heading is missing an aria-labelledby attribute.

Customer Service Management

The contact name is provided using an input element. However, the feature appears to be static, as entering values into the input does not produce results.

Design System

When using VoiceOver on Safari, focus is resetting back to the beginning of the page after users select a date on the calendar.

When using NVDA with Firefox, tooltip content is not read when now-tooltip ID is used in the aria-describedby attribute.

The Ellipses buttons (…) for the cards are ambiguous and don't convey which card they refer to.

The Title attribute on the Verify Contact dialog heading is unnecessary. The definition list can lead to repeated content when users use a screen reader.

Forms and Fields

Some elements do not have an appropriate ARIA attribute.

Some Knowledge Base form elements do not have appropriate ARIA attributes.

Guided Application Creator

When users try to create or extend a table, the data selection screens cause markup issues with screen readers.

The screen presents data in a tabular method. It should be in a table structure.

Human Resources

A test in the expandable/collapsible test panel is marked up as link inside a container but it has the role of a button.

HR Service Delivery

The X button is unlabeled.

Incident Communications Management

There is a missing ARIA attribute.

Lists

Some Case elements are missing required child roles.

The first column for the table does not provide appropriate header information.

The Search pop-up button on general lists does not indicate how many items are in the list with NVDA or JAWS.

ServiceNow mobile

VoiceOver reads ticket details out of logical order.

When changing the selected list item in a record, there is no indication of the selected item. There is also no announcement of a selected change to the currently selected value.

Performance Analytics

For score cards, screen readers do not announce list items when the user navigates to each item using arrow keys.

When adding users, secondary information related to the To field is not programmatically associated with the field.

The text in modals gets read multiple times with Safari with VoiceOver.

Process Automation Designer

The dialog does not maintain programmatic focus while open.

In the Activity Picker, the Search Activities form field has an aria-label attribute that attempts to provide navigation instruction to the user as opposed to describing the field.

The “Toggle Configuration Panel” control doesn’t properly implement the expand/collapse pattern (which is also sometimes referred to as the ARIA disclosure pattern).

In the Create a New Process modal, the Label and Description fields use multiple labeling techniques. The same problem is found on the config panel.

The panel content changes dynamically based on what element is selected. However, the change is not communicated to non-visual users.

Within the configuration panels, the “Advanced Configuration” control is marked up as a link, but that should be a button since the control opens a modal dialog.

Reporting

Some elements do not have appropriate ARIA attributes.

Some elements do not have an appropriate ARIA label.

Security

The switch controls do not clearly indicate which options that users can switch to because they are incorrectly labeled.

The expand/collapse status of each panel is not exposed to or announced by screen readers.

The container for the switch control is incorrectly marked up as a button.

Security Incident Response

Table cells do not have an appropriate role.

Service Portal

Screen readers read combo-box items twice.

The details section of the Activity Stream page does not link the label and value of parameters.

During pre-chat surveys, prompted questions are read out multiple times, around four times per prompt.

Software Asset Management

The Insert a new row button in the Unlicensed subscriptions tab cannot be activated with the keyboard.

The Custom list is not labeled.

In the License Workbench, the "Publisher tree" lacks an accessible name or role to understand its purpose.

In the License Workbench, the information for "Right Allocations" is laid out visibly as a table or definition list. But programmatically, it is just generic divs and spans.

In the License Workbench, div elements are not programmatically associated to the content they describe.

In the License Workbench, selecting Unpin publisher when using is taking the user to another page when using Mac VoiceOver shortcuts.

In the License Workbench, there is information which appears as a heading, but it is programmatically a generic div.

Publisher cards visually appear with a heading and list content, but all of them are programmatically div elements.

In the Software Spend Detection dashboard, the "Publisher tree" lacks an accessible name or role to understand its purpose.

In the Software Spend Detection dashboard, div elements and are not programmatically associated to the content they describe.

In the Software Spend Detection dashboard, the Edit Date Range list has date buttons, but it is unclear which date button has the current Beginning, Included and Ending state.

IBM QRadar Offense Ingestion

Components and controls are provided without states or properties. This includes expandable and collapsible content.

The Search input field is provided without a name.

Headings are provided without heading elements and with incorrectly structured heading elements.

There are inputs without explicit labels.

The combo-box component is provided with an incorrect programmatic name.

The table does not have row headers.

The tab panel for sample offenses is implemented without correct semantics or roles. Its properties are not accessible with the keyboard.

Functionality does not convey properties.

Field name elements are focusable but not interactive.

Studio

Application names do not have good markup that can be announced by screen readers.

System Applications

Heading structures are malformed.

The Re-execute button does not have a name or a role.

UI Pages and Macros

Headings are not in a valid logical order.

User Experience Analytics

A button is missing discernible text.

Element missing ARIA attribute.

Virtual Agent Designer

The "Flow" and "Properties" controls do not communicate which of the links has their associated content currently displayed.

The "Save" and "Publish" controls do not clearly communicate that they are unavailable when error messages are present on the page.

Visual Task Boards

The Board button does not have an accessible name.

The Complementary landmark for the vtb-tools side pane does not have an accessible name

Workforce and Workplace Schedule Management

Elements within the dialog box do not have appropriate roles or accessible labels.

Agent Workspaces

Users are not able to tab into the Column Filter menu.

The Update button in Filter Advanced View never gains input focus.

Communities

Users cannot navigate the pop-up calendar widget with the keyboard alone.

Field Service Management

There is no keyboard alternative to drag and drop an action.

Finance Close Automation

By Risk overview chart, unable to tab through the chart area.

Knowledge Management

In the KB portal, pressing the Spacebar key on the Subscribe button on an article is not working as expected.

Performance Analytics

In the dashboard picker, the Clear all button is not accessible with the keyboard.

In the License Workbench, the chart contained in the publisher tree for "Acrobat DC Professional - Per User" is not accessible with the keyboard.

Users are unable to access the Save list menu pop-up when VoiceOver is enabled.

Process Automation Designer

The dialog does not maintain programmatic focus while open.

The dialog does not support the expected keyboard functionality when navigating the screen.

Reporting

Some elements are not accessible with the keyboard.

Service Catalog

Users are unable to navigate to the list items with the keyboard while using Jaws with Internet Explorer.

Service Owner Workspace

Users are unable to expand a portfolio list with the keyboard.

Users are unable to expand a taxonomy tree list with the keyboard.

Users are unable to show the All Services option with the keyboard.

Software Asset Management

The Insert a new row button in the Unlicensed subscriptions tab cannot be activated with the keyboard.

IBM QRadar Offense Ingestion

The toggle control does not respond to standard keystrokes.

The drag-and-drop functionality not accessible with the keyboard.

Survey Management

Clicking on form labels in the Properties dialog box immediately dismisses the dialog box.

System Applications

Elements of the debugger are not accessible with the keyboard.

Focus does not move to the Re-execute button when users navigate with the keyboard.

Some elements of Studio are not accessible with the keyboard.

UI Pages and Macros

The color picker is not accessible using the Tab key.

Virtual Agent Designer

The "Clear Entry" or "X" control does not receive programmatic keyboard focus, making the functionality of the control generally inaccessible with the keyboard alone.

The topic filters are defined as tab controls, but they do not support standard keyboard functionality.

Vulnerability Response

The time component in "KnowledgeBase Configuration" cannot be changed via tabs.

Agent Workspaces

The ARIA is incorrect on the filter control.

The My Lists tab has "selected" as an unnecessary description. The Lists tab does not contain that term.

There are multiple tabs with the same name Details. This is confusing to screen reader users.

The Title attribute creates redundant information.

Agile Development

The page does not have an identified top-level h1 heading.

Change Management

The Search field below the "Sample Change Requests" select box is provided with the role of a combo box but behaves like a text input.

Condition Builder

JAWS is narrating content repetitively for the label 'Choose field' under 'All of these conditions must be met'.

JAWS is not narrating the name of the Quantity dialog properly when the dialog is displayed.

Configuration Management Database (CMDB)

When creating identifier entries, the dialog heading is missing an aria-labelledby attribute.

Customer Service Management

The contact name is provided using an input element. However, the feature appears to be static, as entering values into the input does not produce results.

Design System

When using VoiceOver on Safari, focus is resetting back to the beginning of the page after users select a date on the calendar.

When using NVDA with Firefox, tooltip content is not read when now-tooltip ID is used in the aria-describedby attribute.

The Ellipses buttons (…) for the cards are ambiguous and don't convey which card they refer to.

The Title attribute on the Verify Contact dialog heading is unnecessary. The definition list can lead to repeated content when users use a screen reader.

Forms and Fields

Some elements do not have an appropriate ARIA attribute.

Some Knowledge Base form elements do not have appropriate ARIA attributes.

Guided Application Creator

Open buttons are not differentiated in a programmatically determinable manner.

Human Resources

A test in the expandable/collapsible test panel is marked up as link inside a container but it has the role of a button.

HR Service Delivery

The X button is unlabeled.

Performance Analytics

When adding users, secondary information related to the To field is not programmatically associated with the field.

The text in modals gets read multiple times with Safari with VoiceOver.

Process Automation Designer

The dialog does not maintain programmatic focus while open.

In the Activity Picker, the Search Activities form field has an aria-label attribute that attempts to provide navigation instruction to the user as opposed to describing the field.

The “Toggle Configuration Panel” control doesn’t properly implement the expand/collapse pattern (which is also sometimes referred to as the ARIA disclosure pattern).

The check boxes for each record in the list component have an aria-label attribute that does not clearly describe the field.

In the Create a New Process modal, the Label and Description fields use multiple labeling techniques. The same problem is found on the config panel.

The panel content changes dynamically based on what element is selected. However, the change is not communicated to non-visual users.

Reporting

Some elements do not have appropriate ARIA attributes.

Some elements do not have an appropriate ARIA label.

Security

The switch controls do not clearly indicate which options that users can switch to because they are incorrectly labeled.

The expand/collapse status of each panel is not exposed to or announced by screen readers.

The container for the switch control is incorrectly marked up as a button.

Security Incident Response

Table cells do not have an appropriate role.

Service Portal

Screen readers read combo-box items twice.

During pre-chat surveys, prompted questions are read out multiple times, around four times per prompt.

Software Asset Management

The Insert a new row button in the Unlicensed subscriptions tab cannot be activated with the keyboard.

The Custom list is not labeled.

In the License Workbench, the "Publisher tree" lacks an accessible name or role to understand its purpose.

In the License Workbench, selecting Unpin publisher when using is taking the user to another page when using Mac VoiceOver shortcuts.

In the Software Spend Detection dashboard, the "Publisher tree" lacks an accessible name or role to understand its purpose.

IBM QRadar Offense Ingestion

Components and controls are provided without states or properties. This includes expandable and collapsible content.

The Search input field is provided without a name.

There are inputs without explicit labels.

The combo-box component is provided with an incorrect programmatic name.

The tab panel for sample offenses is implemented without correct semantics or roles. Its properties are not accessible with the keyboard.

Functionality does not convey properties.

Field name elements are focusable but not interactive.

System Applications

The Re-execute button does not have a name or a role.

UI Pages and Macros

Headings are not in a valid logical order.

User Experience Analytics

Element missing ARIA attribute.

Virtual Agent Designer

The "Flow" and "Properties" controls do not communicate which of the links has their associated content currently displayed.

The "Save" and "Publish" controls do not clearly communicate that they are unavailable when error messages are present on the page.

Visual Task Boards

The Board button does not have an accessible name.

The Complementary landmark for the vtb-tools side pane does not have an accessible name

Workforce and Workplace Schedule Management

Elements within the dialog box do not have appropriate roles or accessible labels.

Activity Stream

Time is calculated in terms of how long ago an event occurred. But, time is displayed with abbreviations such as "Xm ago" instead of "X minutes ago". The same applies to hours, days, months, and years.

Not all elements have a label.

Agent Workspaces

In the form header of the Agent Workspace, the links in the information are missing their context.

The headings in the background content are outside of the dialog. They are visible to assistive technologies.

There are no landmarks or headings on a new interaction.

Some page components are not readable by VoiceOver in Firefox.

Communities

Some structured data does not have correct markup.

Guided Application Creator

When users try to create or extend a table, the data selection screens cause markup issues with screen readers.

The screen presents data in a tabular method. It should be in a table structure.

Incident Communications Management

There is a missing ARIA attribute.

Lists

Some Case elements are missing required child roles.

The first column for the table does not provide appropriate header information.

The Search pop-up button on general lists does not indicate how many items are in the list with NVDA or JAWS.

ServiceNow mobile

VoiceOver reads ticket details out of logical order.

When changing the selected list item in a record, there is no indication of the selected item. There is also no announcement of a selected change to the currently selected value.

Performance Analytics

For score cards, screen readers do not announce list items when the user navigates to each item using arrow keys.

Process Automation Designer

Within the configuration panels, the “Advanced Configuration” control is marked up as a link, but that should be a button since the control opens a modal dialog.

Service Portal

The details section of the Activity Stream page does not link the label and value of parameters.

Software Asset Management

In the License Workbench, the information for "Right Allocations" is laid out visibly as a table or definition list. But programmatically, it is just generic divs and spans.

In the License Workbench, div elements are not programmatically associated to the content they describe.

In the License Workbench, there is information which appears as a heading, but it is programmatically a generic div.

Publisher cards visually appear with a heading and list content, but all of them are programmatically div elements.

In the Software Spend Detection dashboard, div elements and are not programmatically associated to the content they describe.

In the Software Spend Detection dashboard, the Edit Date Range list has date buttons, but it is unclear which date button has the current Beginning, Included and Ending state.

IBM QRadar Offense Ingestion

Headings are provided without heading elements and with incorrectly structured heading elements.

The table does not have row headers.

Studio

Application names do not have good markup that can be announced by screen readers.

System Applications

Heading structures are malformed.

User Experience Analytics

A button is missing discernible text.

Activity Stream

Time is calculated in terms of how long ago an event occurred. But, time is displayed with abbreviations such as "Xm ago" instead of "X minutes ago". The same applies to hours, days, months, and years.

Not all elements have a label.

Agent Workspaces

In the form header of the Agent Workspace, the links in the information are missing their context.

The headings in the background content are outside of the dialog. They are visible to assistive technologies.

There is no heading structure. There are multiple h1 elements.

There are no landmarks or headings on a new interaction.

Some page components are not readable by VoiceOver in Firefox.

Communities

Some structured data does not have correct markup.

Guided Application Creator

When users try to create or extend a table, the data selection screens cause markup issues with screen readers.

The screen presents data in a tabular method. It should be in a table structure.

Incident Communications Management

There is a missing ARIA attribute.

Lists

Some Case elements are missing required child roles.

The first column for the table does not provide appropriate header information.

The Search pop-up button on general lists does not indicate how many items are in the list with NVDA or JAWS.

ServiceNow mobile

VoiceOver reads ticket details out of logical order.

When changing the selected list item in a record, there is no indication of the selected item. There is also no announcement of a selected change to the currently selected value.

Performance Analytics

For score cards, screen readers do not announce list items when the user navigates to each item using arrow keys.

Process Automation Designer

Within the configuration panels, the “Advanced Configuration” control is marked up as a link, but that should be a button since the control opens a modal dialog.

Service Portal

The details section of the Activity Stream page does not link the label and value of parameters.

Software Asset Management

In the License Workbench, the information for "Right Allocations" is laid out visibly as a table or definition list. But programmatically, it is just generic divs and spans.

In the License Workbench, div elements are not programmatically associated to the content they describe.

In the License Workbench, there is information which appears as a heading, but it is programmatically a generic div.

Publisher cards visually appear with a heading and list content, but all of them are programmatically div elements.

In the Software Spend Detection dashboard, div elements and are not programmatically associated to the content they describe.

In the Software Spend Detection dashboard, the Edit Date Range list has date buttons, but it is unclear which date button has the current Beginning, Included and Ending state.

IBM QRadar Offense Ingestion

Headings are provided without heading elements and with incorrectly structured heading elements.

The table does not have row headers.

Studio

Application names do not have good markup that can be announced by screen readers.

Survey Management

Clicking on form labels in the Properties dialog box immediately dismisses the dialog box.

System Applications

Heading structures are malformed.

User Experience Analytics

A button is missing discernible text.

Activity Stream

Time is calculated in terms of how long ago an event occurred. But, time is displayed with abbreviations such as "Xm ago" instead of "X minutes ago". The same applies to hours, days, months, and years.

Not all elements have a label.

Agent Workspaces

In the form header of the Agent Workspace, the links in the information are missing their context.

The headings in the background content are outside of the dialog. They are visible to assistive technologies.

There is no heading structure. There are multiple h1 elements.

There are no landmarks or headings on a new interaction.

Some page components are not readable by VoiceOver in Firefox.

Communities

Some structured data does not have correct markup.

Guided Application Creator

When users try to create or extend a table, the data selection screens cause markup issues with screen readers.

The screen presents data in a tabular method. It should be in a table structure.

Incident Communications Management

There is a missing ARIA attribute.

Lists

Some Case elements are missing required child roles.

The first column for the table does not provide appropriate header information.

The Search pop-up button on general lists does not indicate how many items are in the list with NVDA or JAWS.

ServiceNow mobile

VoiceOver reads ticket details out of logical order.

When changing the selected list item in a record, there is no indication of the selected item. There is also no announcement of a selected change to the currently selected value.

Performance Analytics

For score cards, screen readers do not announce list items when the user navigates to each item using arrow keys.

Process Automation Designer

Within the configuration panels, the “Advanced Configuration” control is marked up as a link, but that should be a button since the control opens a modal dialog.

Service Portal

The details section of the Activity Stream page does not link the label and value of parameters.

Software Asset Management

In the License Workbench, the information for "Right Allocations" is laid out visibly as a table or definition list. But programmatically, it is just generic divs and spans.

In the License Workbench, div elements are not programmatically associated to the content they describe.

In the License Workbench, there is information which appears as a heading, but it is programmatically a generic div.

Publisher cards visually appear with a heading and list content, but all of them are programmatically div elements.

In the Software Spend Detection dashboard, div elements and are not programmatically associated to the content they describe.

In the Software Spend Detection dashboard, the Edit Date Range list has date buttons, but it is unclear which date button has the current Beginning, Included and Ending state.

IBM QRadar Offense Ingestion

Headings are provided without heading elements and with incorrectly structured heading elements.

The table does not have row headers.

Studio

Application names do not have good markup that can be announced by screen readers.

System Applications

Heading structures are malformed.

User Experience Analytics

A button is missing discernible text.

Activity Stream

Time is calculated in terms of how long ago an event occurred. But, time is displayed with abbreviations such as "Xm ago" instead of "X minutes ago". The same applies to hours, days, months, and years.

Not all elements have a label.

Agent Workspaces

In the form header of the Agent Workspace, the links in the information are missing their context.

The headings in the background content are outside of the dialog. They are visible to assistive technologies.

There is no heading structure. There are multiple h1 elements.

There are no landmarks or headings on a new interaction.

Some page components are not readable by VoiceOver in Firefox.

Communities

Some structured data does not have correct markup.

Guided Application Creator

When users try to create or extend a table, the data selection screens cause markup issues with screen readers.

The screen presents data in a tabular method. It should be in a table structure.

Incident Communications Management

There is a missing ARIA attribute.

Lists

Some Case elements are missing required child roles.

The first column for the table does not provide appropriate header information.

The Search pop-up button on general lists does not indicate how many items are in the list with NVDA or JAWS.

ServiceNow mobile

VoiceOver reads ticket details out of logical order.

When changing the selected list item in a record, there is no indication of the selected item. There is also no announcement of a selected change to the currently selected value.

Performance Analytics

For score cards, screen readers do not announce list items when the user navigates to each item using arrow keys.

Process Automation Designer

Within the configuration panels, the “Advanced Configuration” control is marked up as a link, but that should be a button since the control opens a modal dialog.

Service Portal

The details section of the Activity Stream page does not link the label and value of parameters.

Software Asset Management

In the License Workbench, the information for "Right Allocations" is laid out visibly as a table or definition list. But programmatically, it is just generic divs and spans.

In the License Workbench, div elements are not programmatically associated to the content they describe.

In the License Workbench, there is information which appears as a heading, but it is programmatically a generic div.

Publisher cards visually appear with a heading and list content, but all of them are programmatically div elements.

In the Software Spend Detection dashboard, div elements and are not programmatically associated to the content they describe.

In the Software Spend Detection dashboard, the Edit Date Range list has date buttons, but it is unclear which date button has the current Beginning, Included and Ending state.

IBM QRadar Offense Ingestion

Headings are provided without heading elements and with incorrectly structured heading elements.

The table does not have row headers.

Studio

Application names do not have good markup that can be announced by screen readers.

System Applications

Heading structures are malformed.

User Experience Analytics

A button is missing discernible text.

Activity Stream

Time is calculated in terms of how long ago an event occurred. But, time is displayed with abbreviations such as "Xm ago" instead of "X minutes ago". The same applies to hours, days, months, and years.

Not all elements have a label.

Agent Workspaces

In the form header of the Agent Workspace, the links in the information are missing their context.

The headings in the background content are outside of the dialog. They are visible to assistive technologies.

There is no heading structure. There are multiple h1 elements.

There are no landmarks or headings on a new interaction.

Some page components are not readable by VoiceOver in Firefox.

Communities

Some structured data does not have correct markup.

Guided Application Creator

When users try to create or extend a table, the data selection screens cause markup issues with screen readers.

The screen presents data in a tabular method. It should be in a table structure.

Incident Communications Management

There is a missing ARIA attribute.

Lists

Some Case elements are missing required child roles.

The first column for the table does not provide appropriate header information.

The Search pop-up button on general lists does not indicate how many items are in the list with NVDA or JAWS.

ServiceNow mobile

VoiceOver reads ticket details out of logical order.

When changing the selected list item in a record, there is no indication of the selected item. There is also no announcement of a selected change to the currently selected value.

Performance Analytics

For score cards, screen readers do not announce list items when the user navigates to each item using arrow keys.

Process Automation Designer

Within the configuration panels, the “Advanced Configuration” control is marked up as a link, but that should be a button since the control opens a modal dialog.

Service Portal

The details section of the Activity Stream page does not link the label and value of parameters.

Software Asset Management

In the License Workbench, the information for "Right Allocations" is laid out visibly as a table or definition list. But programmatically, it is just generic divs and spans.

In the License Workbench, div elements are not programmatically associated to the content they describe.

In the License Workbench, there is information which appears as a heading, but it is programmatically a generic div.

Publisher cards visually appear with a heading and list content, but all of them are programmatically div elements.

In the Software Spend Detection dashboard, div elements and are not programmatically associated to the content they describe.

In the Software Spend Detection dashboard, the Edit Date Range list has date buttons, but it is unclear which date button has the current Beginning, Included and Ending state.

IBM QRadar Offense Ingestion

Headings are provided without heading elements and with incorrectly structured heading elements.

The table does not have row headers.

Studio

Application names do not have good markup that can be announced by screen readers.

System Applications

Heading structures are malformed.

User Experience Analytics

A button is missing discernible text.

Activity Stream

Time is calculated in terms of how long ago an event occurred. But, time is displayed with abbreviations such as "Xm ago" instead of "X minutes ago". The same applies to hours, days, months, and years.

Not all elements have a label.

Agent Workspaces

In the form header of the Agent Workspace, the links in the information are missing their context.

The headings in the background content are outside of the dialog. They are visible to assistive technologies.

There is no heading structure. There are multiple h1 elements.

There are no landmarks or headings on a new interaction.

Some page components are not readable by VoiceOver in Firefox.

Communities

Some structured data does not have correct markup.

Guided Application Creator

When users try to create or extend a table, the data selection screens cause markup issues with screen readers.

The screen presents data in a tabular method. It should be in a table structure.

Incident Communications Management

There is a missing ARIA attribute.

Lists

Some Case elements are missing required child roles.

The first column for the table does not provide appropriate header information.

The Search pop-up button on general lists does not indicate how many items are in the list with NVDA or JAWS.

ServiceNow mobile

VoiceOver reads ticket details out of logical order.

When changing the selected list item in a record, there is no indication of the selected item. There is also no announcement of a selected change to the currently selected value.

Performance Analytics

For score cards, screen readers do not announce list items when the user navigates to each item using arrow keys.

Process Automation Designer

Within the configuration panels, the “Advanced Configuration” control is marked up as a link, but that should be a button since the control opens a modal dialog.

Service Portal

The details section of the Activity Stream page does not link the label and value of parameters.

Software Asset Management

In the License Workbench, the information for "Right Allocations" is laid out visibly as a table or definition list. But programmatically, it is just generic divs and spans.

In the License Workbench, div elements are not programmatically associated to the content they describe.

In the License Workbench, there is information which appears as a heading, but it is programmatically a generic div.

Publisher cards visually appear with a heading and list content, but all of them are programmatically div elements.

In the Software Spend Detection dashboard, div elements and are not programmatically associated to the content they describe.

In the Software Spend Detection dashboard, the Edit Date Range list has date buttons, but it is unclear which date button has the current Beginning, Included and Ending state.

IBM QRadar Offense Ingestion

Headings are provided without heading elements and with incorrectly structured heading elements.

The table does not have row headers.

Studio

Application names do not have good markup that can be announced by screen readers.

Survey Management

Clicking on form labels in the Properties dialog box immediately dismisses the dialog box.

System Applications

Heading structures are malformed.

User Experience Analytics

A button is missing discernible text.

Activity Stream

Time is calculated in terms of how long ago an event occurred. But, time is displayed with abbreviations such as "Xm ago" instead of "X minutes ago". The same applies to hours, days, months, and years.

Not all elements have a label.

Agent Workspaces

In the form header of the Agent Workspace, the links in the information are missing their context.

The headings in the background content are outside of the dialog. They are visible to assistive technologies.

There is no heading structure. There are multiple h1 elements.

There are no landmarks or headings on a new interaction.

Some page components are not readable by VoiceOver in Firefox.

Communities

Some structured data does not have correct markup.

Guided Application Creator

When users try to create or extend a table, the data selection screens cause markup issues with screen readers.

The screen presents data in a tabular method. It should be in a table structure.

Incident Communications Management

There is a missing ARIA attribute.

Lists

Some Case elements are missing required child roles.

The first column for the table does not provide appropriate header information.

The Search pop-up button on general lists does not indicate how many items are in the list with NVDA or JAWS.

ServiceNow mobile

VoiceOver reads ticket details out of logical order.

When changing the selected list item in a record, there is no indication of the selected item. There is also no announcement of a selected change to the currently selected value.

Performance Analytics

For score cards, screen readers do not announce list items when the user navigates to each item using arrow keys.

Process Automation Designer

Within the configuration panels, the “Advanced Configuration” control is marked up as a link, but that should be a button since the control opens a modal dialog.

Service Portal

The details section of the Activity Stream page does not link the label and value of parameters.

Software Asset Management

In the License Workbench, the information for "Right Allocations" is laid out visibly as a table or definition list. But programmatically, it is just generic divs and spans.

In the License Workbench, div elements are not programmatically associated to the content they describe.

In the License Workbench, there is information which appears as a heading, but it is programmatically a generic div.

Publisher cards visually appear with a heading and list content, but all of them are programmatically div elements.

In the Software Spend Detection dashboard, div elements and are not programmatically associated to the content they describe.

In the Software Spend Detection dashboard, the Edit Date Range list has date buttons, but it is unclear which date button has the current Beginning, Included and Ending state.

IBM QRadar Offense Ingestion

Headings are provided without heading elements and with incorrectly structured heading elements.

The table does not have row headers.

Studio

Application names do not have good markup that can be announced by screen readers.

System Applications

Heading structures are malformed.

User Experience Analytics

A button is missing discernible text.

Activity Stream

Time is calculated in terms of how long ago an event occurred. But, time is displayed with abbreviations such as "Xm ago" instead of "X minutes ago". The same applies to hours, days, months, and years.

Not all elements have a label.

Agent Workspaces

In the form header of the Agent Workspace, the links in the information are missing their context.

The headings in the background content are outside of the dialog. They are visible to assistive technologies.

There is no heading structure. There are multiple h1 elements.

There are no landmarks or headings on a new interaction.

Some page components are not readable by VoiceOver in Firefox.

Communities

Some structured data does not have correct markup.

Guided Application Creator

When users try to create or extend a table, the data selection screens cause markup issues with screen readers.

The screen presents data in a tabular method. It should be in a table structure.

Incident Communications Management

There is a missing ARIA attribute.

Lists

Some Case elements are missing required child roles.

The first column for the table does not provide appropriate header information.

The Search pop-up button on general lists does not indicate how many items are in the list with NVDA or JAWS.

ServiceNow mobile

VoiceOver reads ticket details out of logical order.

When changing the selected list item in a record, there is no indication of the selected item. There is also no announcement of a selected change to the currently selected value.

Performance Analytics

For score cards, screen readers do not announce list items when the user navigates to each item using arrow keys.

Process Automation Designer

Within the configuration panels, the “Advanced Configuration” control is marked up as a link, but that should be a button since the control opens a modal dialog.

Service Portal

The details section of the Activity Stream page does not link the label and value of parameters.

Software Asset Management

In the License Workbench, the information for "Right Allocations" is laid out visibly as a table or definition list. But programmatically, it is just generic divs and spans.

In the License Workbench, div elements are not programmatically associated to the content they describe.

In the License Workbench, there is information which appears as a heading, but it is programmatically a generic div.

Publisher cards visually appear with a heading and list content, but all of them are programmatically div elements.

In the Software Spend Detection dashboard, div elements and are not programmatically associated to the content they describe.

In the Software Spend Detection dashboard, the Edit Date Range list has date buttons, but it is unclear which date button has the current Beginning, Included and Ending state.

Studio

Application names do not have good markup that can be announced by screen readers.

Benchmarks

When the "View Trend" controls are activated, content outside of the cards are focusable.

Cloud Management

In the Cloud Admin Portal, tab focus does not follow a logical order.

Dashboards and Home Pages

Focus is incorrect when the user opens the Report Designer by tabbing.

Focus should move back to the Close button on the side panel after navigating through all the elements on the side panel.

Some items do not fall in focus order.

When accessing Homepages from the Navigator with the keyboard, the user must tab through the remaining Navigator options for the focus to reach the Homepage content.

Discovery

The control is shifting out of the pop-up.

Human Resources

The Remove button for the added fields in the Mark Signatures modal cannot be tabbed to.

Reporting

Focus does not follow a logical order.

Focus is lost when users expand some sections.

Security

Focus does not follow a logical order.

Service Portal

Focus is lost when users cancel out of deleting an attachment in scan mode.

DevOps

Content of status indicators is not included in reading order.

Focus order is incorrect. Focus remains in the menu when the link is activated.

Security Analyst Workspace

Focus does not follow a logical order.

IBM QRadar Offense Ingestion

Non-interactive elements receive focus.

User Experience Analytics

In Branding settings focus remains on the Save button.

Visual Task Boards

After closing the "Configuration" side panel, keyboard focus does not return to the Configuration tab button.

Benchmarks

When the "View Trend" controls are activated, content outside of the cards are focusable.

Cloud Management

In the Cloud Admin Portal, tab focus does not follow a logical order.

Dashboards and Home Pages

Focus is incorrect when the user opens the Report Designer by tabbing.

Focus should move back to the Close button on the side panel after navigating through all the elements on the side panel.

Some items do not fall in focus order.

When accessing Homepages from the Navigator with the keyboard, the user must tab through the remaining Navigator options for the focus to reach the Homepage content.

Discovery

The control is shifting out of the pop-up.

Human Resources

The Remove button for the added fields in the Mark Signatures modal cannot be tabbed to.

Reporting

Focus does not follow a logical order.

Focus is lost when users expand some sections.

Security

Focus does not follow a logical order.

Service Portal

Focus is lost when users cancel out of deleting an attachment in scan mode.

DevOps

Content of status indicators is not included in reading order.

Focus order is incorrect. Focus remains in the menu when the link is activated.

Security Analyst Workspace

Focus does not follow a logical order.

IBM QRadar Offense Ingestion

Non-interactive elements receive focus.

User Experience Analytics

In Branding settings focus remains on the Save button.

Visual Task Boards

After closing the "Configuration" side panel, keyboard focus does not return to the Configuration tab button.

Guided Application Creator

Screen error messages are not present to assistive technology users when they visually appear.