Zing can include attachments in search results

Expand search results to include attachments from indexed tables. Display attachments for search results from the kb_knowledge table.

Sample Knowledge search including attachments. — Figure 1. Sample Knowledge search showing attachments

By default, only searches of Knowledge Base records include attachments. Administrators can enable searching attachments for other tables, but doing so causes the platform to re-index the selected table, its parent table, and any children of the parent table.

Warning: For large tables, such as the Task table, re-indexing can take several hours and slows down the system until complete. Re-indexing is best performed during non-peak times.

The search results page only displays attachments for search results from the Knowledge [kb_knowledge] table, even if other tables have attachment search enabled.

Global search results screen displaying attachments for Knowledge search results but not for search results from other tables. — Figure 2. Global search displays attachments for Knowledge search results but not for search results from other tables

Zing supports indexing and searching these attachment file types.

.doc
.htm
.html
.ini
.pdf
.ppt

.reg
.txt
.xls
.docx
.dotx
.dot

.pptx
.potx
.pot
.xlsx
.xltx
.xlt

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Zing can include attachments in search results

Zing can include attachments in search results

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Zing can include attachments in search results

Zing can include attachments in search results

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