If a plugin does not appear on the All Applications page, you cannot activate it yourself. Request activation of the plugin by ServiceNow personnel.

Before you begin

Note: Before requesting or activating a plugin, check whether the plugin has already been activated on your instance. For details on how to check a plugin activation status, see the Plugin Activation Status [KB0678767] article in the Now Support knowledge base.

Role required: admin

About this task

There are two ways to request a plugin:
  • Access the Now Support Service Catalog on Now Support. Open the Activate Plugin page using this link: Activate Plugin.
  • Access the Now Support Service Catalog through the All Applications page on your instance by following the procedure.

Procedure

  1. Navigate to System Applications > All Available Applications > All.
  2. On the All Applications page, click Request Plugin to open the Activate Plugin form on Now Support.
    Request Plugin button on the All Applications page.
  3. On the Activate Plugin form on Now Support, provide the following information.
    Table 1. Activate Plugin request form
    Field Description

    What is your target instance

    Instance on which to activate the plugin.

    Which plugin would you like to activate

    Name of the plugin to activate.

    Note: If the system does not list the plugin you want or if you are activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin.

    Select Maintenance Date and Time

    The date and time to activate the plugin.

    Note: Plugins are activated in two batches, once in the morning and once in the evening, on every business day in the US Pacific time zone. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.

    For example, see the following request to activate the CSM Workspace plugin on an instance named My Instance.

    Figure 1. Activate Plugin form
    Completed form to activate a plugin.
  4. Click Submit.