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    Home Paris Mobile Configuration and Navigation ServiceNow Mobile Using the mobile apps Mobile platform dashboards

    Mobile platform dashboards

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    Classic UI is going away on mobile!

    In Paris and future releases, the ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of our improved mobile features. For more detail, see Migrate from classic mobile to ServiceNow mobile.

    Mobile platform dashboards

    Use a mobile dashboard to display data in graphical format. Adding reports and Performance Analytics widgets helps users more easily identify trends and turning points through indicator scores and visual representation.

    A mobile dashboard is an applet launcher that enables you to see preconfigured reporting and analytical views via trend lines and score visualizations. Tap chart UI sections in your applet launcher to open reports and analytical information displaying the status of instance data. For example, you can review the number of incidents opened per week or the average resolution time of projects.

    For more information about adding chart UI sections to your applet launcher, see Configure chart UI sections.

    Figure 1. Mobile dashboard applet launcher showing Performance Analytics and reporting data
    Mobile dashboard showing Performance Analytics and reporting data

    Click the names of the Performance Analytics and Reporting charts listed in the sections below for general, non-mobile specific information.

    Performance Analytics charts

    Performance Analytics charts display views of key performance indicators over time, for example, the percentage mean time to resolve incidents.

    The Performance Analytics chart available on the mobile platform is latest score.

    Reporting charts

    Reporting charts display views of current state instance data.

    Four types of Reporting charts are available on the mobile platform: time series trend-by charts, score reporting, bar and donut. These charts display information such as the number of high priority work orders or the number of pending approvals over a defined period.

    The available score report is single score.

    The available bar report is vertical bar.

    The available pie and donut report is donut.

    The available time series trend-by charts are:

    • Area
    • Line
    • Spline
    • Step line

    For more information

    For general information on the benefit and use of Performance Analytics and Reporting concepts (not specifically for mobile), see the following documentation topics:

    Understanding Performance Analytics

    Getting started with reports

    Performance Analytics compared to Reporting

    • Displaying Performance Analytics charts for mobile dashboard

      Use Performance Analytics charts to help identify trends and turning points through indicator scores and visual representation. These charts are used when reporting on KPIs and metrics.

    • Displaying reporting charts for mobile dashboard

      Use Reporting charts to help identify trends and turning points through indicator scores and visual representation. These charts display the current state of instance data.

    • Change chart view for accessibility

      Gives you the option to change chart views from color segments to black and white patterns. This option can be used for accessibility purposes.

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    Release version
    Choose your release version

      Mobile platform dashboards

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page
      Classic UI is going away on mobile!

      In Paris and future releases, the ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of our improved mobile features. For more detail, see Migrate from classic mobile to ServiceNow mobile.

      Mobile platform dashboards

      Use a mobile dashboard to display data in graphical format. Adding reports and Performance Analytics widgets helps users more easily identify trends and turning points through indicator scores and visual representation.

      A mobile dashboard is an applet launcher that enables you to see preconfigured reporting and analytical views via trend lines and score visualizations. Tap chart UI sections in your applet launcher to open reports and analytical information displaying the status of instance data. For example, you can review the number of incidents opened per week or the average resolution time of projects.

      For more information about adding chart UI sections to your applet launcher, see Configure chart UI sections.

      Figure 1. Mobile dashboard applet launcher showing Performance Analytics and reporting data
      Mobile dashboard showing Performance Analytics and reporting data

      Click the names of the Performance Analytics and Reporting charts listed in the sections below for general, non-mobile specific information.

      Performance Analytics charts

      Performance Analytics charts display views of key performance indicators over time, for example, the percentage mean time to resolve incidents.

      The Performance Analytics chart available on the mobile platform is latest score.

      Reporting charts

      Reporting charts display views of current state instance data.

      Four types of Reporting charts are available on the mobile platform: time series trend-by charts, score reporting, bar and donut. These charts display information such as the number of high priority work orders or the number of pending approvals over a defined period.

      The available score report is single score.

      The available bar report is vertical bar.

      The available pie and donut report is donut.

      The available time series trend-by charts are:

      • Area
      • Line
      • Spline
      • Step line

      For more information

      For general information on the benefit and use of Performance Analytics and Reporting concepts (not specifically for mobile), see the following documentation topics:

      Understanding Performance Analytics

      Getting started with reports

      Performance Analytics compared to Reporting

      • Displaying Performance Analytics charts for mobile dashboard

        Use Performance Analytics charts to help identify trends and turning points through indicator scores and visual representation. These charts are used when reporting on KPIs and metrics.

      • Displaying reporting charts for mobile dashboard

        Use Reporting charts to help identify trends and turning points through indicator scores and visual representation. These charts display the current state of instance data.

      • Change chart view for accessibility

        Gives you the option to change chart views from color segments to black and white patterns. This option can be used for accessibility purposes.

      Tags:

      Feedback

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