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    Home Paris Mobile Configuration and Navigation ServiceNow Mobile Building and configuring mobile apps Displaying campaigns on ServiceNow mobile

    Displaying campaigns on ServiceNow mobile

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    Classic UI is going away on mobile!

    In Paris and future releases, the ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of our improved mobile features. For more detail, see Migrate from classic mobile to ServiceNow mobile.

    Displaying campaigns on ServiceNow mobile

    Use campaigns to deliver messages and important information to your users. You can set up and display a campaign on ServiceNow mobile.

    Mobile campaigns enable you to share curated content using a scrolling list of images. You can mix any of three card types in the carousel: video, image, and text. At the bottom of the campaign cards, dots represent up to eight cards and numbers more than eight cards. A mobile campaign, with its carousel format, is most effective when displayed at the top of the mobile home page.

    Note:

    To set up a campaign to display on mobile devices, you must have the HR Service Content Delivery plugin [com.sn_content_delivery], installed. For more information, see Activate Content Delivery.

    You create campaign content through Content Automation in HR Service Delivery. For more information, see Campaigns for HR Service Delivery and Configure mobile content.

    Figure 1. Examples of a mobile campaign with an image, text, and video card

    Mobile campaign example with an image, text, and video card

    Displaying mobile campaign process

    Content for campaigns include videos, images (banners), and text cards.

    You specify how to display the cards within a mobile campaign by first creating templates that provide information about the appearance of cards. Once you have defined the card appearances, you build and link components to use the data provided by the item views and display the content as a campaign on your mobile device.

    This process involves multiple components contained in a content UI section:

    • An item view for each type of content card, which serves as a template for the appearance of the three types of cards: video, image, and text.
    • A master item for each type of content card, which contains the item view.
    • An item stream that contains the data item, which collects the relevant content for the campaign, and the master item.
    • An item stream container, which references the item stream.
    • Create appearance templates for cards for a mobile campaign

      Create item view templates that contain information about the appearance of each type of card displayed in a mobile campaign.

    • Configure the details for the appearance of cards for a mobile campaign

      Configure item views to provide the details that define the appearance of cards within a mobile campaign to enhance display options and make your campaign more effective.

    • Configure mobile campaign components

      Configure components to display the image, video, and text cards in a campaign for your users to view and interact with on mobile devices.

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      Displaying campaigns on ServiceNow mobile

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page
      Classic UI is going away on mobile!

      In Paris and future releases, the ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of our improved mobile features. For more detail, see Migrate from classic mobile to ServiceNow mobile.

      Displaying campaigns on ServiceNow mobile

      Use campaigns to deliver messages and important information to your users. You can set up and display a campaign on ServiceNow mobile.

      Mobile campaigns enable you to share curated content using a scrolling list of images. You can mix any of three card types in the carousel: video, image, and text. At the bottom of the campaign cards, dots represent up to eight cards and numbers more than eight cards. A mobile campaign, with its carousel format, is most effective when displayed at the top of the mobile home page.

      Note:

      To set up a campaign to display on mobile devices, you must have the HR Service Content Delivery plugin [com.sn_content_delivery], installed. For more information, see Activate Content Delivery.

      You create campaign content through Content Automation in HR Service Delivery. For more information, see Campaigns for HR Service Delivery and Configure mobile content.

      Figure 1. Examples of a mobile campaign with an image, text, and video card

      Mobile campaign example with an image, text, and video card

      Displaying mobile campaign process

      Content for campaigns include videos, images (banners), and text cards.

      You specify how to display the cards within a mobile campaign by first creating templates that provide information about the appearance of cards. Once you have defined the card appearances, you build and link components to use the data provided by the item views and display the content as a campaign on your mobile device.

      This process involves multiple components contained in a content UI section:

      • An item view for each type of content card, which serves as a template for the appearance of the three types of cards: video, image, and text.
      • A master item for each type of content card, which contains the item view.
      • An item stream that contains the data item, which collects the relevant content for the campaign, and the master item.
      • An item stream container, which references the item stream.
      • Create appearance templates for cards for a mobile campaign

        Create item view templates that contain information about the appearance of each type of card displayed in a mobile campaign.

      • Configure the details for the appearance of cards for a mobile campaign

        Configure item views to provide the details that define the appearance of cards within a mobile campaign to enhance display options and make your campaign more effective.

      • Configure mobile campaign components

        Configure components to display the image, video, and text cards in a campaign for your users to view and interact with on mobile devices.

      Tags:

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