Performance Analytics ITSM Dashboards

The ITSM Dashboards content pack provides several Analytics and Reporting Solutions that contain preconfigured dashboards. This content pack also includes several dashboards and indicators of its own. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

Use the Performance Analytics widgets on the dashboard to visualize data over time, analyze your business processes, and identify areas of improvement. With Analytics and Reporting Solutions, you can get value from Performance Analytics for your application with minimal setup. You can always create your own objects as well.

Important: Set up and test Analytics and Reporting Solutions on a non-production instance before enabling them in production.

Note: Analytics and Reporting Solutions provide all the configuration records required to analyze default applications. Customize these records for use in your production environment. For more information, see Configure Analytics and Reporting Solutions.

To enable the solution plugin for ITSM dashboards, an admin can navigate to System Definitions > Plugins and activate the Performance Analytics - Content Pack - ITSM Dashboards plugin.

ITSM Dashboard solutions

The ITSM Dashboards plugin (com.snc.pa.itsm_dashboards) activates the following solutions, along with a set of additional dashboards:

Change Management (com.snc.pa.change)
Problem Management (com.snc.pa.problem)
Request Management (Requested Item) (com.snc.pa.request)
Request Management (Requests) (com.snc.pa.request2)
Incident SLA (com.snc.pa.sla)
Major Incident Management (com.snc.pa.incident.mim)
Spotlight - Incident Spotlight Content Pack (com.snc.pa.spotlight.incident)
Note: For Performance Analytics Spotlight solutions, see Analytics and Reporting Spotlight solutions.
Fixed Costs (com.snc.fixed_costs)

Inactive dashboards

Some dashboards in this content pack are inactive when installed. Complete configuration and run data collection jobs before you activate these dashboards. You can activate dashboards in Dashboard Properties, accessible from the context menu. You have to assign an owner to the dashboard to activate it. For more information about configuring Analytics and Reporting Solutions, see Configure Analytics and Reporting Solutions

Add Self-Service Analytict widgets to the ITSM dashboards

If you have Self-Service Analytics activated on an instance, you can add Self-Service analytics widgets to your Performance Analytics dashboards or a Service Portal. To obtain a ready-made set of indicators and breakdowns, activate the Self-Service Analytics PA (com.snc.pa.self_service_analytics) plugin. Find the Self-Service indicators through the Performance Analytics Admin Console, then create widgets and add them to your dashboard or portal. Also activate the [SSA] Self-Service Analytics data collection job.

Performance Analytics ITSM Dashboards

Important: Set up and test Analytics and Reporting Solutions on a non-production instance before enabling them in production.

To enable the solution plugin for ITSM dashboards, an admin can navigate to System Definitions > Plugins and activate the Performance Analytics - Content Pack - ITSM Dashboards plugin.

ITSM Dashboard solutions

The ITSM Dashboards plugin (com.snc.pa.itsm_dashboards) activates the following solutions, along with a set of additional dashboards:

Change Management (com.snc.pa.change)
Problem Management (com.snc.pa.problem)
Request Management (Requested Item) (com.snc.pa.request)
Request Management (Requests) (com.snc.pa.request2)
Incident SLA (com.snc.pa.sla)
Major Incident Management (com.snc.pa.incident.mim)
Spotlight - Incident Spotlight Content Pack (com.snc.pa.spotlight.incident)
Note: For Performance Analytics Spotlight solutions, see Analytics and Reporting Spotlight solutions.
Fixed Costs (com.snc.fixed_costs)

Inactive dashboards

Add Self-Service Analytict widgets to the ITSM dashboards

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Performance Analytics ITSM Dashboards

Performance Analytics ITSM Dashboards

ITSM Dashboard solutions

Inactive dashboards

Add Self-Service Analytict widgets to the ITSM dashboards

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Performance Analytics ITSM Dashboards

Performance Analytics ITSM Dashboards

ITSM Dashboard solutions

Inactive dashboards

Add Self-Service Analytict widgets to the ITSM dashboards

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