This is an overview of domain separation as it pertains to Demand Management. Domain
separation enables you to separate data, processes, and administrative tasks into logical
groupings called domains. You can then control several aspects of this separation, including
which users can see and access data.
Support level: Basic
- Business logic: Ensure that data goes into the proper domain for the application’s
service provider use cases.
- The application supports domain separation at run time. This includes domain
separation from the user interface, cache keys, reporting, rollups, and aggregations.
- The owner of the instance must set up the application to function across multiple
tenants.
Use case: When a service provider (SP) uses chat to respond to a tenant-customer’s
message, the client must be able to see the SP's response.
