Use a hardware asset request flow for requesting, sourcing, and deploying hardware catalog items from the Service Catalog application.

About this task

Create a request for a hardware catalog item from the Service Catalog application. Associate the catalog item with the Standard Hardware Asset Request flow to trigger the flow.

The Flow Designer application is used to create the Standard Hardware Asset Request flow to take you through the process of sourcing, procuring, and deploying your hardware catalog items. As the flow takes you through the various stages, the asset details are automatically updated. You can open the Standard Hardware Asset Request flow to view the status of the stages in the flow.

1. Log in with credentials for the role of catalog_admin and navigate to Service Catalog > Maintain Items.
2. Open the hardware catalog item and in the Flow field, select Standard Hardware Asset Request.
   If the Flow field is not visible, add it to the form layout by right-clicking the menu icon and navigating to Configure > Form layout.
3. Click Save.
   The Standard Hardware Asset Request flow is now associated with the hardware catalog item.
4. Navigate to Service Catalog and click Hardware.
5. Select your catalog item from the list and order it.
6. Log in with credentials for the role of procurement_admin and open the new request.
7. In the Requested Items related list, click the request item.
8. In the Requested Item form layout, click the Flow Context related link to view the current stage of the Standard Hardware Asset Request flow.
9. Click the Catalog Tasks related list to view the sourcing task for the request.
10. Open the catalog task and click Source Request.
11. In the Source Request form layout, click Add Transfer Order or Add Purchase Order to source the request via a transfer order or a purchase order.
    After you procure the catalog item, a deployment task is created at the requested item level.
12. Close the task.
    In the Standard Hardware Asset Request flow, the action that is associated with deploying the assets is complete. Open the asset record to view the updates made to the State, Assigned, Installed, Location, and Assigned to fields. Similar updates are also made to the CI that is associated with the asset.