Now Mobile app for HR Service Delivery

Enable your employees to view HR requests, request help, complete HR tasks, receive targeted mobile content and push notifications, chat with an agent, and more using the Now Mobile app for HR Service Delivery.

Key features

View HR requests


Employees can view their HR requests by navigating to the For Me tab and tapping See All from the My Requests section. Note: If you are using the Now Mobile app with the Lifecycle Events for Enterprise [com.sn_hr_lifecycle_ent] plugin, a new hiring manager experience is available so that hiring managers can track the onboarding progress of the new hires that report to them in a single and consolidated section. See Hiring manager experience for new hire onboarding for more information.

Request help


Employees can submit HR requests by navigating to the Services tab and searching or browsing for HR services. They can also tap the plus icon, and then tap Create HR case to create a general inquiry HR case.

Complete HR tasks


Employees can view and complete their HR tasks by navigating to the For Me tab and tapping See All from the My To-Dos section. Supported task types include: HR tasks, such as signing electronic documents, uploading attachments, and watching videos. Lifecycle event tasks, including upcoming activities and rescind activities. See Enterprise Onboarding and Transitions for further information on lifecycle events. Integration tasks, such as for the SuccessFactors, DocuSign, or Adobe Sign services. See HR Integrations for further information on third-party integrations. Content tasks. See Add or modify task (to-do) content for configuration details.

Receive targeted mobile content and push notifications


Employees can receive targeted mobile content (banners, text cards, and videos) and push notifications. See Configure mobile content and Configure mobile push notification content for configuration details for content delivery or for use in campaigns.

Chat with a virtual agent


If enabled, employees can chat with a virtual agent. See Enable Agent Chat in Now Mobile app for configuration details. Note: Chat can be initiated from any screen in the mobile app, except for search and list screens.

Activation information

Now Mobile for HR Service Delivery is automatically activated when you activate Case and Knowledge Management. If it is not activated, you can manually activate Now Mobile for HR.

Now Mobile app for HR Service Delivery

Key features

View HR requests


Employees can view their HR requests by navigating to the For Me tab and tapping See All from the My Requests section. Note: If you are using the Now Mobile app with the Lifecycle Events for Enterprise [com.sn_hr_lifecycle_ent] plugin, a new hiring manager experience is available so that hiring managers can track the onboarding progress of the new hires that report to them in a single and consolidated section. See Hiring manager experience for new hire onboarding for more information.

Request help


Employees can submit HR requests by navigating to the Services tab and searching or browsing for HR services. They can also tap the plus icon, and then tap Create HR case to create a general inquiry HR case.

Complete HR tasks


Employees can view and complete their HR tasks by navigating to the For Me tab and tapping See All from the My To-Dos section. Supported task types include: HR tasks, such as signing electronic documents, uploading attachments, and watching videos. Lifecycle event tasks, including upcoming activities and rescind activities. See Enterprise Onboarding and Transitions for further information on lifecycle events. Integration tasks, such as for the SuccessFactors, DocuSign, or Adobe Sign services. See HR Integrations for further information on third-party integrations. Content tasks. See Add or modify task (to-do) content for configuration details.

Receive targeted mobile content and push notifications


Employees can receive targeted mobile content (banners, text cards, and videos) and push notifications. See Configure mobile content and Configure mobile push notification content for configuration details for content delivery or for use in campaigns.

Chat with a virtual agent


If enabled, employees can chat with a virtual agent. See Enable Agent Chat in Now Mobile app for configuration details. Note: Chat can be initiated from any screen in the mobile app, except for search and list screens.

Activation information

Now Mobile for HR Service Delivery is automatically activated when you activate Case and Knowledge Management. If it is not activated, you can manually activate Now Mobile for HR.

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Now Mobile app for HR Service Delivery

Now Mobile app for HR Service Delivery

Key features

View HR requests

Request help

Complete HR tasks

Receive targeted mobile content and push notifications

Chat with a virtual agent

Activation information

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Now Mobile app for HR Service Delivery

Now Mobile app for HR Service Delivery

Key features

View HR requests

Request help

Complete HR tasks

Receive targeted mobile content and push notifications

Chat with a virtual agent

Activation information

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