If you cannot find relevant articles that could help resolve a case, you can report a knowledge gap.

1. Navigate to Customer Service > Cases.
2. Open a case.
   You can search for existing knowledge articles or create a knowledge article to help resolve a case.
3. In the Related Links section, click Report Knowledge Gap.
4. Provide details about the knowledge gap in the Description field.
5. Click Submit.
   A knowledge feedback task is created and is added to the Knowledge Gaps related list.