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    • Customer Service Management
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    Home Paris Customer Service Management Customer Service Management Customer Service Management Customer Service Management reference

    Customer Service Management reference

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    Customer Service Management reference

    Reference topics provide additional information about Customer Service Management cases, including lists and forms.

    • Customer service cases list

      The Cases list displays a list of customer service cases for the current user.

    • Customer service case form

      The Case form displays detailed information about a customer issue or problem.

    • Customer Service Case Report form

      The Case Report form includes reporting-related fields that are derived from case records.

    • Customer Service Account form

      The Customer Service Management application uses the Account form to store customer account information.

    • Customer Service Contact Relationship form

      The Customer Service Management application uses the Contact Relationship form to store information about the account, contact, and assigned responsibility in a contact relationship.

    • Asset form

      The Asset Management application uses the Asset form to store asset information.

    • Internal Business Location form

      Industry data models uses the Internal Business Location form to store information about an internal business location, including the staff members assigned to that location, cases created for customers at that location, and relationships created between staff and customers at that location.

    • Household form

      Industry data models uses the Household form to store information about a consumer household, including the household members; relationships created for the household and members; and cases, entitlements, and contracts created for the household and members.

    • Components installed with Customer Service Management

      Several types of components are installed with the Customer Service Management application.

    • Components installed with additional plugins for Customer Service Management

      Several types of components are installed with the additional plugins for the Customer Service Management application.

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    Release version
    Choose your release version

      Customer Service Management reference

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Customer Service Management reference

      Reference topics provide additional information about Customer Service Management cases, including lists and forms.

      • Customer service cases list

        The Cases list displays a list of customer service cases for the current user.

      • Customer service case form

        The Case form displays detailed information about a customer issue or problem.

      • Customer Service Case Report form

        The Case Report form includes reporting-related fields that are derived from case records.

      • Customer Service Account form

        The Customer Service Management application uses the Account form to store customer account information.

      • Customer Service Contact Relationship form

        The Customer Service Management application uses the Contact Relationship form to store information about the account, contact, and assigned responsibility in a contact relationship.

      • Asset form

        The Asset Management application uses the Asset form to store asset information.

      • Internal Business Location form

        Industry data models uses the Internal Business Location form to store information about an internal business location, including the staff members assigned to that location, cases created for customers at that location, and relationships created between staff and customers at that location.

      • Household form

        Industry data models uses the Household form to store information about a consumer household, including the household members; relationships created for the household and members; and cases, entitlements, and contracts created for the household and members.

      • Components installed with Customer Service Management

        Several types of components are installed with the Customer Service Management application.

      • Components installed with additional plugins for Customer Service Management

        Several types of components are installed with the additional plugins for the Customer Service Management application.

      Tags:

      Feedback

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