Software Asset Management

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Software Asset Management

The ServiceNow® Software Asset Management (SAM) application systematically tracks, evaluates, and manages software licenses, compliance, and optimization. You can reclaim unused software rights, purchase new software rights, and manage allocations for entitlements.

For the ITSM Software Asset Management feature of Asset Management, see ITSM Software Asset Management.

Explore

Software Asset Management overview
Request Software Asset Management
Domain separation and Software Asset Management

Set up

Set up Software Asset Management
Record product details
Track software rights and user allocations
Discovery models and software installations
Software Asset Management content service

Administer

Software Asset Management administration
Software Asset Management properties
Add a software pattern normalization rule
Add a software reclamation rule

Use

Software reconciliation for compliance
Software license usage
Software installation optimization and removal
Software license maintenance
Software Asset Analytics dashboard
Engineering License Overview dashboard
SaaS License Management
Software Spend Detection

Migrate

Software Asset Management migration

Troubleshoot and get help

Ask or answer questions in the Software Asset Management community
Search the HI Knowledge Base for known error articles
Contact ServiceNow Technical Support

Software Asset Management overview
New functionality, roles, tables, scripts, UI policies, and business rules are added with this application.
Setting up Software Asset Management
Before you can begin using Software Asset Management, complete the setup process.
Configuring Software Asset Management
Now that you've finished setting up Software Asset Management, configure Software Asset Management.
Software reconciliation for compliance
Automated license reconciliation keeps license positions accurate and up-to-date without manual calculations. Reconciliation runs weekly or on demand.
Software installation optimization and removal
You can optimize your environment by reclaiming unused software as well as removing unauthorized software.
Analytics and Reporting Solutions for Software Asset Management Professional
Analytics and Reporting Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.
Supported software publisher licenses
With Software Asset Management, there are several publisher packs that can be used to extend functionality between the Now Platform and your third-party software applications.
SaaS License Management
Use the ServiceNow SaaS License Management application to view SaaS license usage data and immediately reclaim unused licenses.
Software Spend Detection
Use the ServiceNow Software Spend Detection application to track, analyze, and optimize software spending from imported financial data.
Software Asset Management administration
Software Asset Management administration tasks include adding client access, custom product, and custom part number records, and creating pattern normalization and reclamation rules. You can also view Software Asset Management job results, refresh processor definitions, and migrate software installations. Software Asset Management content service can be enabled, and migration procedures are also included.
Software Asset Management references
Use the descriptions provided to help you fill in the Software Asset Management forms.
Domain separation and Software Asset Management
This is an overview of domain separation in Software Asset Management. With domain separation you can separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.
Quick start tests for Software Asset Management
Validate the continued functionality of Software Asset Management during application development and after upgrades. Copy and configure these automated tests to identify customizations needing review. All test suites and tests should pass.

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Software Asset Management

Save as PDF Selected topic Topic & subtopics All topics in contents
Unsubscribe Log in to subscribe to topics and get notified when content changes.
Share this page

Software Asset Management

For the ITSM Software Asset Management feature of Asset Management, see ITSM Software Asset Management.

Explore

Software Asset Management overview
Request Software Asset Management
Domain separation and Software Asset Management

Set up

Set up Software Asset Management
Record product details
Track software rights and user allocations
Discovery models and software installations
Software Asset Management content service

Administer

Software Asset Management administration
Software Asset Management properties
Add a software pattern normalization rule
Add a software reclamation rule

Use

Software reconciliation for compliance
Software license usage
Software installation optimization and removal
Software license maintenance
Software Asset Analytics dashboard
Engineering License Overview dashboard
SaaS License Management
Software Spend Detection

Migrate

Software Asset Management migration

Troubleshoot and get help

Ask or answer questions in the Software Asset Management community
Search the HI Knowledge Base for known error articles
Contact ServiceNow Technical Support

Software Asset Management overview
New functionality, roles, tables, scripts, UI policies, and business rules are added with this application.
Setting up Software Asset Management
Before you can begin using Software Asset Management, complete the setup process.
Configuring Software Asset Management
Now that you've finished setting up Software Asset Management, configure Software Asset Management.
Software reconciliation for compliance
Automated license reconciliation keeps license positions accurate and up-to-date without manual calculations. Reconciliation runs weekly or on demand.
Software installation optimization and removal
You can optimize your environment by reclaiming unused software as well as removing unauthorized software.
Analytics and Reporting Solutions for Software Asset Management Professional
Analytics and Reporting Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.
Supported software publisher licenses
With Software Asset Management, there are several publisher packs that can be used to extend functionality between the Now Platform and your third-party software applications.
SaaS License Management
Use the ServiceNow SaaS License Management application to view SaaS license usage data and immediately reclaim unused licenses.
Software Spend Detection
Use the ServiceNow Software Spend Detection application to track, analyze, and optimize software spending from imported financial data.
Software Asset Management administration
Software Asset Management administration tasks include adding client access, custom product, and custom part number records, and creating pattern normalization and reclamation rules. You can also view Software Asset Management job results, refresh processor definitions, and migrate software installations. Software Asset Management content service can be enabled, and migration procedures are also included.
Software Asset Management references
Use the descriptions provided to help you fill in the Software Asset Management forms.
Domain separation and Software Asset Management
This is an overview of domain separation in Software Asset Management. With domain separation you can separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.
Quick start tests for Software Asset Management
Validate the continued functionality of Software Asset Management during application development and after upgrades. Copy and configure these automated tests to identify customizations needing review. All test suites and tests should pass.

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