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    • Software Asset Management
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    Home Orlando Software Asset Management Software Asset Management Software Asset Management

    Software Asset Management

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    Software Asset Management

    The ServiceNow® Software Asset Management (SAM) application systematically tracks, evaluates, and manages software licenses, compliance, and optimization. You can reclaim unused software rights, purchase new software rights, and manage allocations for entitlements.

    For the ITSM Software Asset Management feature of Asset Management, see ITSM Software Asset Management.

    Explore

    • Software Asset Management overview
    • Request Software Asset Management
    • Domain separation and Software Asset Management

    Set up

    • Set up Software Asset Management
    • Record product details
    • Track software rights and user allocations
    • Discovery models and software installations
    • Software Asset Management content service

    Administer

    • Software Asset Management administration
    • Software Asset Management properties
    • Add a software pattern normalization rule
    • Add a software reclamation rule

    Use

    • Software reconciliation for compliance
    • Software license usage
    • Software installation optimization and removal
    • Software license maintenance
    • Software Asset Analytics dashboard
    • Engineering License Overview dashboard
    • SaaS License Management
    • Software Spend Detection

    Migrate

    • Software Asset Management migration

    Troubleshoot and get help

    • Ask or answer questions in the Software Asset Management community
    • Search the HI Knowledge Base for known error articles
    • Contact ServiceNow Technical Support
    • Software Asset Management overview

      New functionality, roles, tables, scripts, UI policies, and business rules are added with this application.

    • Setting up Software Asset Management

      Before you can begin using Software Asset Management, complete the setup process.

    • Configuring Software Asset Management

      Now that you've finished setting up Software Asset Management, configure Software Asset Management.

    • Software reconciliation for compliance

      Automated license reconciliation keeps license positions accurate and up-to-date without manual calculations. Reconciliation runs weekly or on demand.

    • Software installation optimization and removal

      You can optimize your environment by reclaiming unused software as well as removing unauthorized software.

    • Analytics and Reporting Solutions for Software Asset Management Professional

      Analytics and Reporting Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

    • Supported software publisher licenses

      With Software Asset Management, there are several publisher packs that can be used to extend functionality between the Now Platform and your third-party software applications.

    • SaaS License Management

      Use the ServiceNow SaaS License Management application to view SaaS license usage data and immediately reclaim unused licenses.

    • Software Spend Detection

      Use the ServiceNow Software Spend Detection application to track, analyze, and optimize software spending from imported financial data.

    • Software Asset Management administration

      Software Asset Management administration tasks include adding client access, custom product, and custom part number records, and creating pattern normalization and reclamation rules. You can also view Software Asset Management job results, refresh processor definitions, and migrate software installations. Software Asset Management content service can be enabled, and migration procedures are also included.

    • Software Asset Management references

      Use the descriptions provided to help you fill in the Software Asset Management forms.

    • Domain separation and Software Asset Management

      This is an overview of domain separation in Software Asset Management. With domain separation you can separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

    • Quick start tests for Software Asset Management

      Validate the continued functionality of Software Asset Management during application development and after upgrades. Copy and configure these automated tests to identify customizations needing review. All test suites and tests should pass.

    Tags:

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    Release version
    Choose your release version

      Software Asset Management

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Software Asset Management

      The ServiceNow® Software Asset Management (SAM) application systematically tracks, evaluates, and manages software licenses, compliance, and optimization. You can reclaim unused software rights, purchase new software rights, and manage allocations for entitlements.

      For the ITSM Software Asset Management feature of Asset Management, see ITSM Software Asset Management.

      Explore

      • Software Asset Management overview
      • Request Software Asset Management
      • Domain separation and Software Asset Management

      Set up

      • Set up Software Asset Management
      • Record product details
      • Track software rights and user allocations
      • Discovery models and software installations
      • Software Asset Management content service

      Administer

      • Software Asset Management administration
      • Software Asset Management properties
      • Add a software pattern normalization rule
      • Add a software reclamation rule

      Use

      • Software reconciliation for compliance
      • Software license usage
      • Software installation optimization and removal
      • Software license maintenance
      • Software Asset Analytics dashboard
      • Engineering License Overview dashboard
      • SaaS License Management
      • Software Spend Detection

      Migrate

      • Software Asset Management migration

      Troubleshoot and get help

      • Ask or answer questions in the Software Asset Management community
      • Search the HI Knowledge Base for known error articles
      • Contact ServiceNow Technical Support
      • Software Asset Management overview

        New functionality, roles, tables, scripts, UI policies, and business rules are added with this application.

      • Setting up Software Asset Management

        Before you can begin using Software Asset Management, complete the setup process.

      • Configuring Software Asset Management

        Now that you've finished setting up Software Asset Management, configure Software Asset Management.

      • Software reconciliation for compliance

        Automated license reconciliation keeps license positions accurate and up-to-date without manual calculations. Reconciliation runs weekly or on demand.

      • Software installation optimization and removal

        You can optimize your environment by reclaiming unused software as well as removing unauthorized software.

      • Analytics and Reporting Solutions for Software Asset Management Professional

        Analytics and Reporting Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

      • Supported software publisher licenses

        With Software Asset Management, there are several publisher packs that can be used to extend functionality between the Now Platform and your third-party software applications.

      • SaaS License Management

        Use the ServiceNow SaaS License Management application to view SaaS license usage data and immediately reclaim unused licenses.

      • Software Spend Detection

        Use the ServiceNow Software Spend Detection application to track, analyze, and optimize software spending from imported financial data.

      • Software Asset Management administration

        Software Asset Management administration tasks include adding client access, custom product, and custom part number records, and creating pattern normalization and reclamation rules. You can also view Software Asset Management job results, refresh processor definitions, and migrate software installations. Software Asset Management content service can be enabled, and migration procedures are also included.

      • Software Asset Management references

        Use the descriptions provided to help you fill in the Software Asset Management forms.

      • Domain separation and Software Asset Management

        This is an overview of domain separation in Software Asset Management. With domain separation you can separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

      • Quick start tests for Software Asset Management

        Validate the continued functionality of Software Asset Management during application development and after upgrades. Copy and configure these automated tests to identify customizations needing review. All test suites and tests should pass.

      Tags:

      Feedback

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