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    Home Orlando Now Platform Capabilities Now Platform capabilities Knowledge Management Knowledge article authoring in Agent Workspace Compare knowledge article versions in Agent Workspace

    Compare knowledge article versions in Agent Workspace

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    Compare knowledge article versions in Agent Workspace

    Select and compare two versions of a knowledge article in Agent Workspace to view the differences between them.

    Before you begin

    You must have contribute access to the knowledge base that stores the knowledge article.

    Role required: agent_workspace_user

    Procedure

    1. Navigate to Agent Workspace > Agent Workspace Home.
    2. Click Lists > Knowledge > All Articles.
    3. Click the link to a knowledge article for which you want to compare two versions.
    4. Click Edit to open the Knowledge article form.
    5. In the Article Versions related list, select the two versions of the article to compare.
    6. Click Compare.

    Result

    The Compare versions tab opens within Agent Workspace and lists the fields for the selected versions in a side-by-side format. Any differences between the two versions are highlighted as shown in the following example image.
    Figure 1. Example: Compare article versions
    Compare versions example
    Related concepts
    • Article versioning

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    Release version
    Choose your release version

      Compare knowledge article versions in Agent Workspace

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Compare knowledge article versions in Agent Workspace

      Select and compare two versions of a knowledge article in Agent Workspace to view the differences between them.

      Before you begin

      You must have contribute access to the knowledge base that stores the knowledge article.

      Role required: agent_workspace_user

      Procedure

      1. Navigate to Agent Workspace > Agent Workspace Home.
      2. Click Lists > Knowledge > All Articles.
      3. Click the link to a knowledge article for which you want to compare two versions.
      4. Click Edit to open the Knowledge article form.
      5. In the Article Versions related list, select the two versions of the article to compare.
      6. Click Compare.

      Result

      The Compare versions tab opens within Agent Workspace and lists the fields for the selected versions in a side-by-side format. Any differences between the two versions are highlighted as shown in the following example image.
      Figure 1. Example: Compare article versions
      Compare versions example
      Related concepts
      • Article versioning

      Tags:

      Feedback

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