The Knowledge Management Service Portal enables users to perform the same operations
that are available with the Knowledge Management V3 plugin. From the portal, users can view
knowledge bases and articles, search for information, sort and filter search results, and
provide feedback.
- For new customers on the Madrid and later releases, the Knowledge Management Service
Portal plugin (com.snc.knowledge_serviceportal) is active by default.
- For existing customers on release versions prior to Madrid, activate the plugin, if
required.
- Configure the Knowledge Management Service Portal properties, including the property that
directs users to the Knowledge Management homepage in the Knowledge Management
Service Portal.
- Navigate to and click Knowledge Portal. See Service Portal for more information about creating a custom interface.
- System administrators can configure portal pages and configure widgets for searching,
sorting, and filtering knowledge base information. To configure widget instance options
and configure search, sort, and filter features, see Knowledge Management Service Portal widgets
- To add knowledge bases to the Knowledge Service Portal, complete the following steps.
- Navigate to and click Knowledge Portal.
- Click the Knowledge Bases related list.
- Click Edit to map one or more knowledge bases to the
portal.
Note: If no knowledge bases are added, all knowledge bases are available in
the portal.
If knowledge bases are mapped, only those knowledge bases are
available in the portal. All search results and all widgets display results from
the mapped knowledge bases only.
Section 508 compliance features
Users can view and interact with the Knowledge Management article view page in the
Knowledge Management
Service Portal using Section 508 compliance features. See
Set up Section 508 compliance features for more information.
