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    Home Orlando Now Platform Capabilities Now Platform capabilities Knowledge Management Configure Knowledge Management Configure the Knowledge Management Service Portal

    Configure the Knowledge Management Service Portal

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    Configure the Knowledge Management Service Portal

    The Knowledge Management Service Portal enables users to perform the same operations that are available with the Knowledge Management V3 plugin. From the portal, users can view knowledge bases and articles, search for information, sort and filter search results, and provide feedback.

    • For new customers on the Madrid and later releases, the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) is active by default.
    • For existing customers on release versions prior to Madrid, activate the plugin, if required.
    • Configure the Knowledge Management Service Portal properties, including the property that directs users to the Knowledge Management homepage in the Knowledge Management Service Portal.
    • Navigate to Service Portal > Portals and click Knowledge Portal. See Service Portal for more information about creating a custom interface.
    • System administrators can configure portal pages and configure widgets for searching, sorting, and filtering knowledge base information. To configure widget instance options and configure search, sort, and filter features, see Knowledge Management Service Portal widgets
    • To add knowledge bases to the Knowledge Service Portal, complete the following steps.
      1. Navigate to Service Portal > Portals and click Knowledge Portal.
      2. Click the Knowledge Bases related list.
      3. Click Edit to map one or more knowledge bases to the portal.
        Note: If no knowledge bases are added, all knowledge bases are available in the portal.

        If knowledge bases are mapped, only those knowledge bases are available in the portal. All search results and all widgets display results from the mapped knowledge bases only.

    Section 508 compliance features

    Users can view and interact with the Knowledge Management article view page in the Knowledge Management Service Portal using Section 508 compliance features. See Enabling accessibility features for more information.

    • Enable external or public users to view knowledge articles from the Knowledge Management Service Portal

      Enable knowledge articles on the Knowledge Management Service Portal to be visible to external or public users.

    • Knowledge Management Service Portal properties

      Knowledge Management Service Portal properties determine how information is displayed on the Knowledge portal. You must have the admin role to set configuration properties.

    • Knowledge Management Service Portal widgets

      The Knowledge Management Service Portal uses a number of widgets to enable searches, display search results, and display articles, related articles, related items, and social Q&A.

    • Search using the Knowledge Management Service Portal

      Enter one or more words in the search bar on the Knowledge Management Service Portal homepage to view all search results.

    • Integrating Knowledge Management features with the Service Portal

      To create a consistent user experience for Knowledge Management, integrate Knowledge Management Service Portal in your end-user facing Service Portal.

    • Knowledge V3 homepage and Knowledge Management Service Portal comparison

      A comparison of the features available on the Knowledge Management V3 homepage and the Knowledge Management Service Portal.

    • Configure custom SEO tags for canonical URLs and localized knowledge articles

      Discover relevant knowledge articles through search engines by adding custom SEO tags for canonical URLs and hreflang tags to the knowledge article view page.

    • SEO for canonical URLs and localized versions of knowledge articles

      Improve the searchability of knowledge articles by adding tags for canonical URLs and hreflang tags for translated knowledge articles.

    Related topics
    • Knowledge Management FAQs

    Tags:

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    Release version
    Choose your release version

      Configure the Knowledge Management Service Portal

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Configure the Knowledge Management Service Portal

      The Knowledge Management Service Portal enables users to perform the same operations that are available with the Knowledge Management V3 plugin. From the portal, users can view knowledge bases and articles, search for information, sort and filter search results, and provide feedback.

      • For new customers on the Madrid and later releases, the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) is active by default.
      • For existing customers on release versions prior to Madrid, activate the plugin, if required.
      • Configure the Knowledge Management Service Portal properties, including the property that directs users to the Knowledge Management homepage in the Knowledge Management Service Portal.
      • Navigate to Service Portal > Portals and click Knowledge Portal. See Service Portal for more information about creating a custom interface.
      • System administrators can configure portal pages and configure widgets for searching, sorting, and filtering knowledge base information. To configure widget instance options and configure search, sort, and filter features, see Knowledge Management Service Portal widgets
      • To add knowledge bases to the Knowledge Service Portal, complete the following steps.
        1. Navigate to Service Portal > Portals and click Knowledge Portal.
        2. Click the Knowledge Bases related list.
        3. Click Edit to map one or more knowledge bases to the portal.
          Note: If no knowledge bases are added, all knowledge bases are available in the portal.

          If knowledge bases are mapped, only those knowledge bases are available in the portal. All search results and all widgets display results from the mapped knowledge bases only.

      Section 508 compliance features

      Users can view and interact with the Knowledge Management article view page in the Knowledge Management Service Portal using Section 508 compliance features. See Enabling accessibility features for more information.

      • Enable external or public users to view knowledge articles from the Knowledge Management Service Portal

        Enable knowledge articles on the Knowledge Management Service Portal to be visible to external or public users.

      • Knowledge Management Service Portal properties

        Knowledge Management Service Portal properties determine how information is displayed on the Knowledge portal. You must have the admin role to set configuration properties.

      • Knowledge Management Service Portal widgets

        The Knowledge Management Service Portal uses a number of widgets to enable searches, display search results, and display articles, related articles, related items, and social Q&A.

      • Search using the Knowledge Management Service Portal

        Enter one or more words in the search bar on the Knowledge Management Service Portal homepage to view all search results.

      • Integrating Knowledge Management features with the Service Portal

        To create a consistent user experience for Knowledge Management, integrate Knowledge Management Service Portal in your end-user facing Service Portal.

      • Knowledge V3 homepage and Knowledge Management Service Portal comparison

        A comparison of the features available on the Knowledge Management V3 homepage and the Knowledge Management Service Portal.

      • Configure custom SEO tags for canonical URLs and localized knowledge articles

        Discover relevant knowledge articles through search engines by adding custom SEO tags for canonical URLs and hreflang tags to the knowledge article view page.

      • SEO for canonical URLs and localized versions of knowledge articles

        Improve the searchability of knowledge articles by adding tags for canonical URLs and hreflang tags for translated knowledge articles.

      Related topics
      • Knowledge Management FAQs

      Tags:

      Feedback

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