Use the Service Graph connector for VMware Workspace One UEM to pull mobile and computing devices data from Workspace One into your ServiceNow instance.

1. Navigate to Service Graph Connector VMware Workspace > Setup.
2. On the Getting started page, select Get Started.
3. On the Service Graph Connector for VMware Workspace ONE UEM, in the Configure the connection section, select the task Configure authentication credentials.
4. To configure your authentication credentials, complete the following steps:
   1. On the next page, in the Configure authentication credentials section, select Configure.
   2. On the form, fill in the following fields.

      Table 1. Application Registries form

      Field	Description
      Client ID	The client id of the VMware Workspace ONE UEM console.
      Client Secret	The client secret of the VMware Workspace ONE UEM console. Note: You can click the lock icon to view the client secret.
      Token URL	Access Token URL of VMware Workspace ONE UEM console to fetch the access token. Note: For more information about the Token URL, please refer to the VMware knowledge base article on the VMware documentation site.

      To get more about how to get OAuth credentials, please refer to the VMware documentation on the VMware documentation site.
   3. Review the other fields on the Applications Registries form as needed.

      Table 2. Application Registries form

      Field	Description
      Name	Name of the OAuth app.
      OAuth API Script	The script used to customize request and response to external OAuth provider.
      Logo URL	Optional OAuth app logo URL
      Default Grant type	The Default Grant Type used to establish the OAuth token.
      Refresh Token Lifespan	The number of seconds a refresh token issued will be good for.
      PKCE required	Option to enable public clients to require PKCE during the authorization flow.
      Application	Application containing this record.
      Accessible from	Where the OAuth is accessible from.
      Active	Option to activate the OAuth app.
      Authorization URL	OAuth authorization code end-point.
      Token Revocation URL	OAuth access token revocation end-point.
      Redirect URL	The OAuth's app end-point to receive authorization code.
      Use mutual authentication	Use Mutual Authentication for token request and revocation. Requires Mutual Auth Profile to be specified.
      Send Credentials	OAuth Client will populate client credentials in the request per the choice selected.
      Comments	Comments about the OAuth app.

   4. Click Update if necessary.
   5. In the Configure authentication credentials task section, click Mark as Complete.
5. In the Configure HTTP connection task section, click Configure and complete the following steps:
   1. On the form, fill in the fields.

      Table 3. HTTP(s) Connection form

      Field	Description
      Name	Name of the connection.
      Use MID server	MID Server that sends this HTTP connection. Using a MID Server is not compatible with mutual authentication.
      Host	Target host value used by the connection. The Connection URL will automatically fill in the <hostname>. Note: Update the Host field with a VMware Workspace ONE UEM base URL. For example, as4855.awmdm.com.
      Credential	Credential value used by this connection.
      Connection alias	Connection value with which the connection can be referred.
      URL builder	Use URL builder to build the connection URL.
      Connection URL	Manually enter your connection URL or use the URL builder to build the connection string.
      Mutual authentication	Enable if this is Mutual Authentication.
      Protocol	Underlying protocol used by the connection. Note: Update the Protocol field if you are using anything other than https.
      Active	Option to activate the HTTP connection.
      Domain	Domain to which the connection belongs to.
      Override default port	Target value port used by the connection.
      Base path	Base path for HTTP(s) connection. Note: You do not need to update this field.

      Note: The HTTP connection will be pre-configured to use the authentication credentials that were configured during the previous setup task.
   2. Click Update if necessary.
   3. In the Configure HTTP Connection task section, click Mark as Complete.
6. In the Validate data sources task section, click Configure and complete the following steps:
   1. Review the fields on the Data Source form, which is automatically set.

      Table 4. Data Source form

      Field	Description
      Name	Unique name of this data source.
      Import set table label	Specify the import set table that this data source will produce.
      Import set table name	Name of the table that will be created for this data source.
      Type	Data storage type of the data to be imported.
      Data in single column	Data in single column.
      Use Batch Import	Use batch insert to import set table.
      Application	Application containing this record.
      Data Stream action	The Data Stream action that provides complex object stream to load data.
      Data Loader	Script that loads data in import set table.

   2. Click the Test Load 20 Records related link to test the connection. Testing the connection takes a few moments, after which the page refreshes to show the test results.
      The connection is successful if the HTTP Status is 200. If there is an Error Code and Error Message, the connection failed and further troubleshooting is required.
      Note: Do not click Load All Records during this setup.
   3. In the Help sidebar, click Back to Guided Setup.
   4. In the Validate data sources task section, click Mark as Complete.
7. On the left side bar, click the Duplicate detection rules icon.
8. On the Service Graph Connector for VMware Workspace ONE UEM page, in the Duplicate detection rules section, select the task Configure duplicate detection rules. And then, in the Configure duplicate detection rules section, click Configure.
9. On the CMDB Duplicate Row Rules form, update the Active column value to true to activate the duplicate detection rule.
   Note: To remove fields from being evaluated, add the field names with a comma in a separated list in the Ignore Fields column.
10. In the Help side bar, select Mark as Complete.
11. On the left side bar, click the Set up scheduled import jobs button.
12. On the Service Graph Connector for VMware Workspace ONE UEM page, in the Set up scheduled import jobs section, select the task Configure the scheduled job.
    1. In the Configure the scheduled job task section, click Configure.
    2. Select the name of the scheduled import you want to run.
    3. Review the pre-populated fields on the Scheduled Data Import form.

       Table 5. Scheduled Data Import form

       Field	Description
       Name	Name of the scheduled job.
       Data source	Data source record that defines the data to import.
       Run as	Option to run the scheduled job with the credentials of the specified user.
       Active	Option to activate the scheduled job. Select this option.
       Concurrent Import	Function that loads the data from multiple import sets. The function then processes and transforms the data concurrently.
       Partition Method	Partition method for the concurrent import set.
       Partition Size	Import set size for early scheduling.
       Execute pre-import script	Option to specify a script to run before the import is performed.
       Execute post-import script	Option to specify a script to run after the import is performed.
       Application	Application that contains this scheduled job.
       Run	Frequency of running the import.
       Conditional	Conditions under which this job is executed.

    4. Click Execute Now and repeat the previous steps for the other imports if needed.
    5. In the Help task bar, click Mark as Complete.