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    Home Orlando Now Platform Capabilities Now Platform capabilities Configuration Management Database Integrating third-party data into the CMDB Service Graph connector for VMware Workspace ONE UEM (1.0.4)

    Service Graph connector for VMware Workspace ONE UEM (1.0.4)

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    Service Graph connector for VMware Workspace ONE UEM (1.0.4)

    Use the Service Graph connector for VMware Workspace One UEM to pull data from Workspace One into your ServiceNow Instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes.

    The integration imports different hardware assets into the ServiceNow® Configuration Management Database (CMDB) application.

    Supported versions

    Supported versions: VMware Workspace ONE UEM v.2

    Supported ServiceNow versions:
    • Starting with Orlando Patch 7.
    • Starting with Paris Patch 1.

    Use Cases

    The following are examples on how you can use the Service Graph connector for different ServiceNow applications:
    • IT Operations Management (ITOM) Visibility
      • Detailed hardware and application inventory for Android, Apple, Windows mobile devices. The inventory can be used with or without Software Asset Management (SAM).
      • Compliance tracking for mobile devices. You can build your own device (BYOD) or use corporate-owned devices.
    • IT Service Management (ITSM)
      • Incident, problem, change on discovered configuration items (CI).
      • Ownership tracking and assignment for mobile devices.

    Guided Setup

    The guided setup for the Service Graph connector for VMware Workspace ONE UEM provides an organized sequence of tasks to configure the integration on your instance. To access the guided setup, see Configure Service Graph connector for VMware Workspace One UEM.

    CMDB Integrations Dashboard

    The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Microsoft SCCM integrations in the CMDB Integrations Dashboard, see CMDB Integrations Dashboard.

    Data Mapping

    Data from the VMware Workspace ONE UEM Devices and Apps data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

    When you complete the guided setup, you configure the integration to periodically pull data from VMware Workspace ONE UEM. The data is loaded into the SG-Workspace ONE UEM Devices and Apps staging [sn_vmwoneuem_integ_devices_and_apps] table.

    The data is then inserted into the following target tables:
    • Computer [cmdb_ci_computer]
    • Handheld Computing Device [cmdb_ci_handheld_computing]
    • Media Player [cmdb_ci_media_player]
    • Network Adapter [cmdb_ci_network_adapter]
    • Printer [cmdb_ci_printer]
    • SAM Software Installation [cmdb_sam_sw_install], if com.snc.sams plugin is installed.
    • Serial Number [cmdb_serial_number]
    • Software Instance [cmdb_software_instance], if com.snc.sams plugin is not installed.
    • Software Package [cmdb_ci_spkg], if com.snc.sams plugin is not installed.
    Related concepts
    • IntegrationHub ETL (1.5.1)
    • Integration Commons for CMDB (2.5.0)
    • Service Graph connector for ExtraHop (2.0.3)
    • Service Graph connector for Microsoft Intune (1.1.1)
    • Service Graph connector for Jamf (2.4.0)
    • Service Graph connector for Microsoft SCCM (2.1.1)
    • Service Graph connector for SolarWinds (2.2.1)

    Configure Service Graph connector for VMware Workspace One UEM

    Use the Service Graph connector for VMware Workspace One UEM to pull mobile and computing devices data from Workspace One into your ServiceNow instance.

    About this task

    To use this Service Graph connector, you need a subscription to a Subscription Unit that is based in the IT Operations Management (ITOM) Visibility application or in the ITOM Discovery application. As defined in the section titled "Managed IT Resource Types" in ServiceNow Subscription Unit Overview, for managed IT resources that are created or modified in the CMDB by this Service Graph connector, but that are not yet managed by ITOM Visibility or ITOM Discovery, these resources will increase Subscription Unit consumption from that application. Review your current Subscription Unit consumption within ITOM Visibility or ITOM Discovery to ensure available capacity.

    Dependencies and Requirements:
    • The Integration Commons for CMDB store app, which is automatically installed.
    • The CMDB CI Class Models store app store app, which is automatically installed.
    • ITOM Discovery License plugin (com.snc.itom.discovery.license), you must activate this plugin.
    • ITOM Licensing plugin (com.snc.itom.license). For more information, see Request Discovery.
    • Datastream Action plugin (com.glide.hub.action_type.datastream), which is automatically installed.

    Roles required: admin

    Procedure

    1. Navigate to Service Graph Connector VMware Workspace > Setup.
    2. On the Getting started page, select Get Started.
    3. On the Service Graph Connector for VMware Workspace ONE UEM, in the Configure the connection section, select the task Configure authentication credentials.
    4. To configure your authentication credentials, complete the following steps:
      1. On the next page, in the Configure authentication credentials section, select Configure.
      2. On the form, fill in the following fields.
        Table 1. Application Registries form
        Field Description
        Client ID The client id of the VMware Workspace ONE UEM console.
        Client Secret The client secret of the VMware Workspace ONE UEM console.
        Note: You can click the lock icon to view the client secret.
        Token URL Access Token URL of VMware Workspace ONE UEM console to fetch the access token.
        Note: For more information about the Token URL, please refer to the VMware knowledge base article on the VMware documentation site.
        To get more about how to get OAuth credentials, please refer to the VMware documentation on the VMware documentation site.
      3. Review the other fields on the Applications Registries form as needed.
        Table 2. Application Registries form
        Field Description
        Name Name of the OAuth app.
        OAuth API Script The script used to customize request and response to external OAuth provider.
        Logo URL Optional OAuth app logo URL
        Default Grant type The Default Grant Type used to establish the OAuth token.
        Refresh Token Lifespan The number of seconds a refresh token issued will be good for.
        PKCE required Option to enable public clients to require PKCE during the authorization flow.
        Application Application containing this record.
        Accessible from Where the OAuth is accessible from.
        Active Option to activate the OAuth app.
        Authorization URL OAuth authorization code end-point.
        Token Revocation URL OAuth access token revocation end-point.
        Redirect URL The OAuth's app end-point to receive authorization code.
        Use mutual authentication Use Mutual Authentication for token request and revocation. Requires Mutual Auth Profile to be specified.
        Send Credentials OAuth Client will populate client credentials in the request per the choice selected.
        Comments Comments about the OAuth app.
      4. Click Update if necessary.
      5. In the Configure authentication credentials task section, click Mark as Complete.
    5. In the Configure HTTP connection task section, click Configure and complete the following steps:
      1. On the form, fill in the fields.
        Table 3. HTTP(s) Connection form
        Field Description
        Name Name of the connection.
        Use MID server MID Server that sends this HTTP connection. Using a MID Server is not compatible with mutual authentication.
        Host Target host value used by the connection. The Connection URL will automatically fill in the <hostname>.
        Note: Update the Host field with a VMware Workspace ONE UEM base URL. For example, as4855.awmdm.com.
        Credential Credential value used by this connection.
        Connection alias Connection value with which the connection can be referred.
        URL builder Use URL builder to build the connection URL.
        Connection URL Manually enter your connection URL or use the URL builder to build the connection string.
        Mutual authentication Enable if this is Mutual Authentication.
        Protocol Underlying protocol used by the connection.
        Note: Update the Protocol field if you are using anything other than https.
        Active Option to activate the HTTP connection.
        Domain Domain to which the connection belongs to.
        Override default port Target value port used by the connection.
        Base path Base path for HTTP(s) connection.
        Note: You do not need to update this field.
        Note: The HTTP connection will be pre-configured to use the authentication credentials that were configured during the previous setup task.
      2. Click Update if necessary.
      3. In the Configure HTTP Connection task section, click Mark as Complete.
    6. In the Validate data sources task section, click Configure and complete the following steps:
      1. Review the fields on the Data Source form, which is automatically set.
        Table 4. Data Source form
        Field Description
        Name Unique name of this data source.
        Import set table label Specify the import set table that this data source will produce.
        Import set table name Name of the table that will be created for this data source.
        Type Data storage type of the data to be imported.
        Data in single column Data in single column.
        Use Batch Import Use batch insert to import set table.
        Application Application containing this record.
        Data Stream action The Data Stream action that provides complex object stream to load data.
        Data Loader Script that loads data in import set table.
      2. Click the Test Load 20 Records related link to test the connection. Testing the connection takes a few moments, after which the page refreshes to show the test results.
        The connection is successful if the HTTP Status is 200. If there is an Error Code and Error Message, the connection failed and further troubleshooting is required.
        Note: Do not click Load All Records during this setup.
      3. In the Help sidebar, click Back to Guided Setup.
      4. In the Validate data sources task section, click Mark as Complete.
    7. On the left side bar, click the Duplicate detection rules icon.
    8. On the Service Graph Connector for VMware Workspace ONE UEM page, in the Duplicate detection rules section, select the task Configure duplicate detection rules. And then, in the Configure duplicate detection rules section, click Configure.
    9. On the CMDB Duplicate Row Rules form, update the Active column value to true to activate the duplicate detection rule.
      Note: To remove fields from being evaluated, add the field names with a comma in a separated list in the Ignore Fields column.
    10. In the Help side bar, select Mark as Complete.
    11. On the left side bar, click the Set up scheduled import jobs button.
    12. On the Service Graph Connector for VMware Workspace ONE UEM page, in the Set up scheduled import jobs section, select the task Configure the scheduled job.
      1. In the Configure the scheduled job task section, click Configure.
      2. Select the name of the scheduled import you want to run.
      3. Review the pre-populated fields on the Scheduled Data Import form.
        Table 5. Scheduled Data Import form
        Field Description
        Name Name of the scheduled job.
        Data source Data source record that defines the data to import.
        Run as Option to run the scheduled job with the credentials of the specified user.
        Active Option to activate the scheduled job. Select this option.
        Concurrent Import Function that loads the data from multiple import sets. The function then processes and transforms the data concurrently.
        Partition Method Partition method for the concurrent import set.
        Partition Size Import set size for early scheduling.
        Execute pre-import script Option to specify a script to run before the import is performed.
        Execute post-import script Option to specify a script to run after the import is performed.
        Application Application that contains this scheduled job.
        Run Frequency of running the import.
        Conditional Conditions under which this job is executed.
      4. Click Execute Now and repeat the previous steps for the other imports if needed.
      5. In the Help task bar, click Mark as Complete.

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    Release version
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      Service Graph connector for VMware Workspace ONE UEM (1.0.4)

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Service Graph connector for VMware Workspace ONE UEM (1.0.4)

      Use the Service Graph connector for VMware Workspace One UEM to pull data from Workspace One into your ServiceNow Instance.

      Request apps on the Store

      Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes.

      The integration imports different hardware assets into the ServiceNow® Configuration Management Database (CMDB) application.

      Supported versions

      Supported versions: VMware Workspace ONE UEM v.2

      Supported ServiceNow versions:
      • Starting with Orlando Patch 7.
      • Starting with Paris Patch 1.

      Use Cases

      The following are examples on how you can use the Service Graph connector for different ServiceNow applications:
      • IT Operations Management (ITOM) Visibility
        • Detailed hardware and application inventory for Android, Apple, Windows mobile devices. The inventory can be used with or without Software Asset Management (SAM).
        • Compliance tracking for mobile devices. You can build your own device (BYOD) or use corporate-owned devices.
      • IT Service Management (ITSM)
        • Incident, problem, change on discovered configuration items (CI).
        • Ownership tracking and assignment for mobile devices.

      Guided Setup

      The guided setup for the Service Graph connector for VMware Workspace ONE UEM provides an organized sequence of tasks to configure the integration on your instance. To access the guided setup, see Configure Service Graph connector for VMware Workspace One UEM.

      CMDB Integrations Dashboard

      The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Microsoft SCCM integrations in the CMDB Integrations Dashboard, see CMDB Integrations Dashboard.

      Data Mapping

      Data from the VMware Workspace ONE UEM Devices and Apps data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

      When you complete the guided setup, you configure the integration to periodically pull data from VMware Workspace ONE UEM. The data is loaded into the SG-Workspace ONE UEM Devices and Apps staging [sn_vmwoneuem_integ_devices_and_apps] table.

      The data is then inserted into the following target tables:
      • Computer [cmdb_ci_computer]
      • Handheld Computing Device [cmdb_ci_handheld_computing]
      • Media Player [cmdb_ci_media_player]
      • Network Adapter [cmdb_ci_network_adapter]
      • Printer [cmdb_ci_printer]
      • SAM Software Installation [cmdb_sam_sw_install], if com.snc.sams plugin is installed.
      • Serial Number [cmdb_serial_number]
      • Software Instance [cmdb_software_instance], if com.snc.sams plugin is not installed.
      • Software Package [cmdb_ci_spkg], if com.snc.sams plugin is not installed.
      Related concepts
      • IntegrationHub ETL (1.5.1)
      • Integration Commons for CMDB (2.5.0)
      • Service Graph connector for ExtraHop (2.0.3)
      • Service Graph connector for Microsoft Intune (1.1.1)
      • Service Graph connector for Jamf (2.4.0)
      • Service Graph connector for Microsoft SCCM (2.1.1)
      • Service Graph connector for SolarWinds (2.2.1)

      Configure Service Graph connector for VMware Workspace One UEM

      Use the Service Graph connector for VMware Workspace One UEM to pull mobile and computing devices data from Workspace One into your ServiceNow instance.

      About this task

      To use this Service Graph connector, you need a subscription to a Subscription Unit that is based in the IT Operations Management (ITOM) Visibility application or in the ITOM Discovery application. As defined in the section titled "Managed IT Resource Types" in ServiceNow Subscription Unit Overview, for managed IT resources that are created or modified in the CMDB by this Service Graph connector, but that are not yet managed by ITOM Visibility or ITOM Discovery, these resources will increase Subscription Unit consumption from that application. Review your current Subscription Unit consumption within ITOM Visibility or ITOM Discovery to ensure available capacity.

      Dependencies and Requirements:
      • The Integration Commons for CMDB store app, which is automatically installed.
      • The CMDB CI Class Models store app store app, which is automatically installed.
      • ITOM Discovery License plugin (com.snc.itom.discovery.license), you must activate this plugin.
      • ITOM Licensing plugin (com.snc.itom.license). For more information, see Request Discovery.
      • Datastream Action plugin (com.glide.hub.action_type.datastream), which is automatically installed.

      Roles required: admin

      Procedure

      1. Navigate to Service Graph Connector VMware Workspace > Setup.
      2. On the Getting started page, select Get Started.
      3. On the Service Graph Connector for VMware Workspace ONE UEM, in the Configure the connection section, select the task Configure authentication credentials.
      4. To configure your authentication credentials, complete the following steps:
        1. On the next page, in the Configure authentication credentials section, select Configure.
        2. On the form, fill in the following fields.
          Table 1. Application Registries form
          Field Description
          Client ID The client id of the VMware Workspace ONE UEM console.
          Client Secret The client secret of the VMware Workspace ONE UEM console.
          Note: You can click the lock icon to view the client secret.
          Token URL Access Token URL of VMware Workspace ONE UEM console to fetch the access token.
          Note: For more information about the Token URL, please refer to the VMware knowledge base article on the VMware documentation site.
          To get more about how to get OAuth credentials, please refer to the VMware documentation on the VMware documentation site.
        3. Review the other fields on the Applications Registries form as needed.
          Table 2. Application Registries form
          Field Description
          Name Name of the OAuth app.
          OAuth API Script The script used to customize request and response to external OAuth provider.
          Logo URL Optional OAuth app logo URL
          Default Grant type The Default Grant Type used to establish the OAuth token.
          Refresh Token Lifespan The number of seconds a refresh token issued will be good for.
          PKCE required Option to enable public clients to require PKCE during the authorization flow.
          Application Application containing this record.
          Accessible from Where the OAuth is accessible from.
          Active Option to activate the OAuth app.
          Authorization URL OAuth authorization code end-point.
          Token Revocation URL OAuth access token revocation end-point.
          Redirect URL The OAuth's app end-point to receive authorization code.
          Use mutual authentication Use Mutual Authentication for token request and revocation. Requires Mutual Auth Profile to be specified.
          Send Credentials OAuth Client will populate client credentials in the request per the choice selected.
          Comments Comments about the OAuth app.
        4. Click Update if necessary.
        5. In the Configure authentication credentials task section, click Mark as Complete.
      5. In the Configure HTTP connection task section, click Configure and complete the following steps:
        1. On the form, fill in the fields.
          Table 3. HTTP(s) Connection form
          Field Description
          Name Name of the connection.
          Use MID server MID Server that sends this HTTP connection. Using a MID Server is not compatible with mutual authentication.
          Host Target host value used by the connection. The Connection URL will automatically fill in the <hostname>.
          Note: Update the Host field with a VMware Workspace ONE UEM base URL. For example, as4855.awmdm.com.
          Credential Credential value used by this connection.
          Connection alias Connection value with which the connection can be referred.
          URL builder Use URL builder to build the connection URL.
          Connection URL Manually enter your connection URL or use the URL builder to build the connection string.
          Mutual authentication Enable if this is Mutual Authentication.
          Protocol Underlying protocol used by the connection.
          Note: Update the Protocol field if you are using anything other than https.
          Active Option to activate the HTTP connection.
          Domain Domain to which the connection belongs to.
          Override default port Target value port used by the connection.
          Base path Base path for HTTP(s) connection.
          Note: You do not need to update this field.
          Note: The HTTP connection will be pre-configured to use the authentication credentials that were configured during the previous setup task.
        2. Click Update if necessary.
        3. In the Configure HTTP Connection task section, click Mark as Complete.
      6. In the Validate data sources task section, click Configure and complete the following steps:
        1. Review the fields on the Data Source form, which is automatically set.
          Table 4. Data Source form
          Field Description
          Name Unique name of this data source.
          Import set table label Specify the import set table that this data source will produce.
          Import set table name Name of the table that will be created for this data source.
          Type Data storage type of the data to be imported.
          Data in single column Data in single column.
          Use Batch Import Use batch insert to import set table.
          Application Application containing this record.
          Data Stream action The Data Stream action that provides complex object stream to load data.
          Data Loader Script that loads data in import set table.
        2. Click the Test Load 20 Records related link to test the connection. Testing the connection takes a few moments, after which the page refreshes to show the test results.
          The connection is successful if the HTTP Status is 200. If there is an Error Code and Error Message, the connection failed and further troubleshooting is required.
          Note: Do not click Load All Records during this setup.
        3. In the Help sidebar, click Back to Guided Setup.
        4. In the Validate data sources task section, click Mark as Complete.
      7. On the left side bar, click the Duplicate detection rules icon.
      8. On the Service Graph Connector for VMware Workspace ONE UEM page, in the Duplicate detection rules section, select the task Configure duplicate detection rules. And then, in the Configure duplicate detection rules section, click Configure.
      9. On the CMDB Duplicate Row Rules form, update the Active column value to true to activate the duplicate detection rule.
        Note: To remove fields from being evaluated, add the field names with a comma in a separated list in the Ignore Fields column.
      10. In the Help side bar, select Mark as Complete.
      11. On the left side bar, click the Set up scheduled import jobs button.
      12. On the Service Graph Connector for VMware Workspace ONE UEM page, in the Set up scheduled import jobs section, select the task Configure the scheduled job.
        1. In the Configure the scheduled job task section, click Configure.
        2. Select the name of the scheduled import you want to run.
        3. Review the pre-populated fields on the Scheduled Data Import form.
          Table 5. Scheduled Data Import form
          Field Description
          Name Name of the scheduled job.
          Data source Data source record that defines the data to import.
          Run as Option to run the scheduled job with the credentials of the specified user.
          Active Option to activate the scheduled job. Select this option.
          Concurrent Import Function that loads the data from multiple import sets. The function then processes and transforms the data concurrently.
          Partition Method Partition method for the concurrent import set.
          Partition Size Import set size for early scheduling.
          Execute pre-import script Option to specify a script to run before the import is performed.
          Execute post-import script Option to specify a script to run after the import is performed.
          Application Application that contains this scheduled job.
          Run Frequency of running the import.
          Conditional Conditions under which this job is executed.
        4. Click Execute Now and repeat the previous steps for the other imports if needed.
        5. In the Help task bar, click Mark as Complete.

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