Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • Now Platform capabilities
Table of Contents
Choose your release version
    Home Orlando Now Platform Capabilities Now Platform capabilities Dependency Views Dependency Views map menus and controls

    Dependency Views map menus and controls

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Dependency Views map menus and controls

    Dependency Views maps contain the following menus and controls.

    Use the various menus and controls to filter, display or hide, and place nodes on the map.

    Map options

    The following options are available across the top of the map.

    Dependency Views map context menu. Menu to save, load and export views of the map.
    <Root CI> Next to the menu icon is the name of the current root node (CI) of the map.
    Search field on a Dependency Views map. Enter the name of a CI, application service, or business service to load into the map. Alternatively, you can start typing to have the auto-complete feature present a list of CIs and services that match your partial value.
    Vertical Display the map in vertical view.
    Horizontal Display the map in horizontal view.
    Radial Display the map in radial view.
    Force Centers the elements around the parent CI, regardless of upstream or downstream relationships.
    Group Groups the elements according to their CI type.
    Details Displays related lists such as Problems, Changes and Related Services that are associated with the selected CI.
    • Click a service to highlight the CIs that are associated with that service.
    • Click Related Services, then double-click a service to display the map in the Event Management dashboard.

    If the Event Management plugin is active, then events and alerts are also displayed.

    Settings Set filters for the map.
    Navigation Tools. Use the navigation tools to increase or decrease the view of the map, rearrange the icons on the map, and move the map on the page.
    • Use the plus sign (+) to increase magnification of the map.
    • Use the minus sign (-) to decrease magnification of the map.
    • Click the center dot to center the map on the page.
    • Use the direction arrows to move the page in that direction.
    • Use the selection tool under the navigation tool to toggle between moving the entire map or moving one CI on the map.

    Map menu

    The following options are available if you right-click the map background.

    Run Layout Redraws the map with the current layout option.
    Fit To Screen Resizes the map to fit all the nodes in the map window.
    Reset Filters Performs the same action as the Filters > Reset option.

    Node menu

    The following options are available if you right-click a node.

    View Form Displays the CMDB record of the selected CI in a new tab of the browser.
    View Map Reloads the map using the selected CI as the new root node, with the currently defined layout setting. This option does not display on the root node.
    View Related Tasks Displays all tasks or outages associated with the selected CI, including incidents, problems, change requests, and follow-on tasks. This option is always available, even if there are no tasks associated with the CI. This option does not appear on collapsed nodes.
    View Affected CIs Shows a list of all tasks that have the CI listed as an Affected CI. This option is only visible when you access the map from the map icon in a task record's Configuration item field.
    View Related Outages Displays all outages involving the selected CI. This option only appears when there is an outage associated with the CI. This option does not appear on collapsed nodes.
    Add Relationship This option displays a dotted green line that you can drag to another CI to create a relationship link. A popup dialog allows you to define the relationship type.
    Expand Displays all CIs and components within a clustered node, or virtual groups (virtual nodes that appear when glide.bsm.too_many_children is reached). This option appears only if the node is a cluster node or a virtual group node.

    If Load More was previously used, then Expand reverts the results of the Load More operation.

    The number of additional icons to display is bound by the value of the glide.bsm.max_nodes property.

    Collapse Collapses all CIs and components within a cluster node back to a single node. Also, collapses a virtual group that has been expanded. This option only appears if the node has been expanded using the Expand menu item.

    If Load More was previously used, then Expand reverts the results of the Load More operation.

    Run Layout From Here This option re-runs the chosen layout using the current node. Use this option to get a new or clearer view on the same map.
    Load More Starting at the selected icon, loads the next level of the map, past the setting of Max Levels.

    Virtual grouping is not applied at the newly loaded level even if the criteria for virtual grouping is met.

    The number of additional icons to display is bound by the value of the glide.bsm.max_nodes property.

    Relationship menu

    The following options are available if you right-click a relationship link.

    View Relationship Form Opens the CI Relationship form. You can modify the Parent, Type, and Child of the relationship from this form.
    Modify Relationship Searches for and selects a new relationship for this link.
    Delete Relationship Deletes a relationship. The relationship is deleted after prompting for confirmation.

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      Dependency Views map menus and controls

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Dependency Views map menus and controls

      Dependency Views maps contain the following menus and controls.

      Use the various menus and controls to filter, display or hide, and place nodes on the map.

      Map options

      The following options are available across the top of the map.

      Dependency Views map context menu. Menu to save, load and export views of the map.
      <Root CI> Next to the menu icon is the name of the current root node (CI) of the map.
      Search field on a Dependency Views map. Enter the name of a CI, application service, or business service to load into the map. Alternatively, you can start typing to have the auto-complete feature present a list of CIs and services that match your partial value.
      Vertical Display the map in vertical view.
      Horizontal Display the map in horizontal view.
      Radial Display the map in radial view.
      Force Centers the elements around the parent CI, regardless of upstream or downstream relationships.
      Group Groups the elements according to their CI type.
      Details Displays related lists such as Problems, Changes and Related Services that are associated with the selected CI.
      • Click a service to highlight the CIs that are associated with that service.
      • Click Related Services, then double-click a service to display the map in the Event Management dashboard.

      If the Event Management plugin is active, then events and alerts are also displayed.

      Settings Set filters for the map.
      Navigation Tools. Use the navigation tools to increase or decrease the view of the map, rearrange the icons on the map, and move the map on the page.
      • Use the plus sign (+) to increase magnification of the map.
      • Use the minus sign (-) to decrease magnification of the map.
      • Click the center dot to center the map on the page.
      • Use the direction arrows to move the page in that direction.
      • Use the selection tool under the navigation tool to toggle between moving the entire map or moving one CI on the map.

      Map menu

      The following options are available if you right-click the map background.

      Run Layout Redraws the map with the current layout option.
      Fit To Screen Resizes the map to fit all the nodes in the map window.
      Reset Filters Performs the same action as the Filters > Reset option.

      Node menu

      The following options are available if you right-click a node.

      View Form Displays the CMDB record of the selected CI in a new tab of the browser.
      View Map Reloads the map using the selected CI as the new root node, with the currently defined layout setting. This option does not display on the root node.
      View Related Tasks Displays all tasks or outages associated with the selected CI, including incidents, problems, change requests, and follow-on tasks. This option is always available, even if there are no tasks associated with the CI. This option does not appear on collapsed nodes.
      View Affected CIs Shows a list of all tasks that have the CI listed as an Affected CI. This option is only visible when you access the map from the map icon in a task record's Configuration item field.
      View Related Outages Displays all outages involving the selected CI. This option only appears when there is an outage associated with the CI. This option does not appear on collapsed nodes.
      Add Relationship This option displays a dotted green line that you can drag to another CI to create a relationship link. A popup dialog allows you to define the relationship type.
      Expand Displays all CIs and components within a clustered node, or virtual groups (virtual nodes that appear when glide.bsm.too_many_children is reached). This option appears only if the node is a cluster node or a virtual group node.

      If Load More was previously used, then Expand reverts the results of the Load More operation.

      The number of additional icons to display is bound by the value of the glide.bsm.max_nodes property.

      Collapse Collapses all CIs and components within a cluster node back to a single node. Also, collapses a virtual group that has been expanded. This option only appears if the node has been expanded using the Expand menu item.

      If Load More was previously used, then Expand reverts the results of the Load More operation.

      Run Layout From Here This option re-runs the chosen layout using the current node. Use this option to get a new or clearer view on the same map.
      Load More Starting at the selected icon, loads the next level of the map, past the setting of Max Levels.

      Virtual grouping is not applied at the newly loaded level even if the criteria for virtual grouping is met.

      The number of additional icons to display is bound by the value of the glide.bsm.max_nodes property.

      Relationship menu

      The following options are available if you right-click a relationship link.

      View Relationship Form Opens the CI Relationship form. You can modify the Parent, Type, and Child of the relationship from this form.
      Modify Relationship Searches for and selects a new relationship for this link.
      Delete Relationship Deletes a relationship. The relationship is deleted after prompting for confirmation.

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login