If you're an existing customer using the Service Portal (sp) portal for employee self-service use cases, we recommend that you migrate to the Employee Center (esc) portal for a better experience.
The Service Status widget provides a visual representation of service availability over
the past three months. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
The Service Status widget displays the history of service availability for one service from the
Services [cmdb_ci_service] table. The widget uses the page URL to determine which service to
represent.Figure 1. Service Status widget
Each pill represents one day. Each color correlates with a type of service availability. To
include additional details when you hover over a pill, such as the task number or short
description, you must clone the widget and edit the server script.
Color
Service availability
Green
No issues
Blue
Planned maintenance
Yellow
Service degradation
Red
Outage
Instance options
The Service Status widget does not have any included instance options.
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