You can combine multiple information sources that get searched in one Agent
Assist. If you want to restrict access to some of the information sources,
you can set up multiple Agent Assists for each information source, and
grant permissions accordingly. For example, if you want to restrict some agents from
seeing employee records, create an Agent Assist that uses employee records
as an information source but restrict the permissions of who can use that Agent
Assist.
Agent Assist appears as an icon in the Contextual side panel. The following
example shows two Agent Assists that are represented by two graduation cap
icons (
). You get to choose the icon for the second Agent Assist.
