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Subscription form

Use the Subscription form to view a list of applications that are associated with the subscription and to view or update how resources, such as users or custom tables, are allocated to it.

In any list of subscriptions, click a subscription name to open the Subscription form. Some fields do not appear for ServiceNow Store applications.

Note: For information on why a subscription is not in the list, see Why a subscription might not appear in the list.

Table 1. Subscription form
Field	Value
Subscription message	If this is an App Engine subscription, the following information appears: Number of users who can use this subscription. Total number of custom tables each user can access To learn more about monitoring App Engine subscriptions, see Monitor App Engine subscription usage and compliance.
Name	Name of the subscription.
Category	Source of the purchased subscription: ServiceNow platform or ServiceNow Store.
Type	Type of subscription: Per-User Max User Capacity PA Indicator Unlimited To learn more about subscription types, see Types of subscriptions.
Start date/End date	Start and end of the subscription period as agreed in your service contract. This information appears in the General section of the service contract for the subscription.
Display only	Value of true indicates that user allocation or monitoring is not currently supported for the subscription.
Cost	Subscription is For-fee or Free. Some ServiceNow Store apps are free. You do not allocate resources to free subscriptions.
Purchased	Number of users, entitlements, or other resources that can be subscribed. Note: Purchases of multiple qualifying subscriptions for certain types of products combine into a single subscription pool, and any usage against that subscription deducts from the common pool. To learn more about pooled subscriptions, see Pooled subscriptions.
Allocated	Number of currently subscribed users or allocated resources for the subscription. The color codes indicate the used percentage of the subscription. See Configure the color codes for subscription allocation levels.
Tables included	Number of custom tables that are included with the purchased subscription.
Tables used	Number of custom tables in production that have been allocated to a purchased subscription with a custom table entitlement. This number increments when you allocate custom tables against the entitlement for the purchased subscription. The color codes indicate the used percentage of the custom table entitlement. See Configure the color codes for subscription allocation levels. To learn more about this process, see Allocate your custom tables to subscriptions.
Limit to purchased	Option to ensure that you do not exceed the purchased subscription limit while attempting to allocate users. The setting affects whether you can use the Allocate selected users button for users in the Pending state. Note: The admin role is required to change this setting. When an allocation would result in exceeding the purchased subscription limit, the following conditions apply: Limit to purchased selected: You cannot apply the Allocate selected users button on the Pending Users related list. Limit to purchased not selected: You can apply the Allocate selected users button on the Pending Users related list. The color code on the Allocated field changes to red to indicate over-allocation. Note: Limit to Purchased functionality does not apply to custom table entitlements.
Auto-sync user sets	Option to periodically verify all associated user sets for updates and then to update the subscription allocation. The verification process is based on the user set membership settings. Note: If you are adding a user that exceeds the subscription limit, the following actions happen: The user is not subscribed. The user is set to the Pending state. The user is listed on the Pending Users related list.

Related lists on the Subscription form


List	Description
Subscribed Users	List of users who are subscribed to the applications. Users can be added to this list when they are individually subscribed, or when they are members of user sets. To learn more, see Subscription user sets. This related list appears only for Per-User subscriptions.
User Sets	User sets that were added to the subscription.
Pending Users	Option that indicates a pending user. When you try to allocate users to a subscription but the subscription limit would be exceeded, the users are not subscribed and are set to the Pending state. You can deallocate some users and allocate other users to the subscription. See Manage users in the Pending state.
Excluded Users	Excluded users cannot be allocated to the subscription. See Exclude a user from a subscription and Remove a user from the Excluded list. This related list appears only if there are users in the Excluded state.
Subscription Applications	Applications or application families that are associated with the subscription. Users that you allocate to the subscription are subscribed to the listed applications. On production instances, click the application name to view a listing of published and entitled (unpublished) plugins that are associated with the application. Activation of plugins requires a user role of admin.
Associated Roles	For Per-User type subscriptions, lists all roles that have been downloaded with the plugin for the application. The Requires Subscription column indicates if users with this role must be allocated to the subscription to stay in compliance. This setting comes from the user role record. To learn more, see Create a role. You might use the roles that are identified as associated roles to construct a user set. See Build a subscription user set.
Custom Tables	List of subscriptions that contain custom table entitlements. To learn more about custom table entitlements, and how the custom table allocation process works, see Allocating your custom tables to a subscription entitlement. Note: This related list only shows on subscriptions with custom table entitlements.
Entitlements	List of entitlements that are included with the subscription. An entitlement is a feature that is part of the application, such as the Employee Relations or Payroll feature in the HR application. For subscription applications, your organization can buy some entitlements and not buy others. The entitlements that appear in the list are the entitlements that your organization purchased with the subscription application. This related list appears only for subscription applications that implement entitlements.

Types of subscriptions

The Subscriptions module lists all subscription types that your organization has purchased.


Subscription type	Description
Capacity	Your ServiceNow instance auto-allocates resources such as users, devices, software, or nodes to Capacity subscriptions. For example, resources like each CI that Discovery finds or each password reset request.
Max User	Your organization purchased a subscription for the anticipated maximum number of active ServiceNow users. To monitor overall usage, the instance auto-allocates each active user up to the limit of the Max User subscription.
PA Indicator	Your organization purchased a subscription for an application family that uses Performance Analytics capabilities (for example, PA for ITSM or PA for Service Management). The PA admin creates indicators on tables that are used by the applications.
Per-User	Your organization purchased a subscription for the number of fulfiller users for subscription applications and capabilities. By default, the instance can monitor and report on usage of the application by both subscribed users and users who are not subscribed. See Allocating users to a Per-User subscription.
Unlimited	ServiceNow Store apps only. Your instance auto-allocates and tracks active users to an Unlimited subscription. There is no limit to the number of users that can be allocated. An active user is any user in the sys_user table that has a user id and has the Active field set to true.

Pooled subscriptions

When you purchase multiple qualifying subscriptions for certain types of products, such as IntegrationHub, those individual subscriptions combine into a single subscription pool. Any usage against that subscription deducts from the common pool.

Example

For example, if you buy an IntegrationHub spoke with 1,000 entitlements, and another type of spoke with 500 entitlements, they combine into a common pool of 1,500 entitlements. This total entitlement pool appears in the Purchased field in the Subscription form. Qualifying entitlement usage for either type of spoke automatically deducts from this common pool.

Why a subscription might not appear in the list

The Subscriptions list displays the subscriptions that your organization has purchased. There are, however, several types of non-subscription items that do not appear in the list.

Why does my subscription not appear in the Subscriptions list?

You might not see all subscription services that you have purchased because the Subscription Management application does not yet allow management of some subscription services.
The subscription may have expired. The page lists only subscriptions that are currently active. To view expired subscriptions as well, set the list filter to All.
Subscription data arrives on production instances only.
Self-hosted instances do not receive subscription information.
Subscriptions that are marked as Display only do not currently support resource allocation or monitoring.

Why is the Subscriptions list empty?

The subscription information might not yet have arrived. The data is downloaded daily.

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Subscription form

Use the Subscription form to view a list of applications that are associated with the subscription and to view or update how resources, such as users or custom tables, are allocated to it.

In any list of subscriptions, click a subscription name to open the Subscription form. Some fields do not appear for ServiceNow Store applications.

Note: For information on why a subscription is not in the list, see Why a subscription might not appear in the list.

Table 1. Subscription form
Field	Value
Subscription message	If this is an App Engine subscription, the following information appears: Number of users who can use this subscription. Total number of custom tables each user can access To learn more about monitoring App Engine subscriptions, see Monitor App Engine subscription usage and compliance.
Name	Name of the subscription.
Category	Source of the purchased subscription: ServiceNow platform or ServiceNow Store.
Type	Type of subscription: Per-User Max User Capacity PA Indicator Unlimited To learn more about subscription types, see Types of subscriptions.
Start date/End date	Start and end of the subscription period as agreed in your service contract. This information appears in the General section of the service contract for the subscription.
Display only	Value of true indicates that user allocation or monitoring is not currently supported for the subscription.
Cost	Subscription is For-fee or Free. Some ServiceNow Store apps are free. You do not allocate resources to free subscriptions.
Purchased	Number of users, entitlements, or other resources that can be subscribed. Note: Purchases of multiple qualifying subscriptions for certain types of products combine into a single subscription pool, and any usage against that subscription deducts from the common pool. To learn more about pooled subscriptions, see Pooled subscriptions.
Allocated	Number of currently subscribed users or allocated resources for the subscription. The color codes indicate the used percentage of the subscription. See Configure the color codes for subscription allocation levels.
Tables included	Number of custom tables that are included with the purchased subscription.
Tables used	Number of custom tables in production that have been allocated to a purchased subscription with a custom table entitlement. This number increments when you allocate custom tables against the entitlement for the purchased subscription. The color codes indicate the used percentage of the custom table entitlement. See Configure the color codes for subscription allocation levels. To learn more about this process, see Allocate your custom tables to subscriptions.
Limit to purchased	Option to ensure that you do not exceed the purchased subscription limit while attempting to allocate users. The setting affects whether you can use the Allocate selected users button for users in the Pending state. Note: The admin role is required to change this setting. When an allocation would result in exceeding the purchased subscription limit, the following conditions apply: Limit to purchased selected: You cannot apply the Allocate selected users button on the Pending Users related list. Limit to purchased not selected: You can apply the Allocate selected users button on the Pending Users related list. The color code on the Allocated field changes to red to indicate over-allocation. Note: Limit to Purchased functionality does not apply to custom table entitlements.
Auto-sync user sets	Option to periodically verify all associated user sets for updates and then to update the subscription allocation. The verification process is based on the user set membership settings. Note: If you are adding a user that exceeds the subscription limit, the following actions happen: The user is not subscribed. The user is set to the Pending state. The user is listed on the Pending Users related list.

Related lists on the Subscription form


List	Description
Subscribed Users	List of users who are subscribed to the applications. Users can be added to this list when they are individually subscribed, or when they are members of user sets. To learn more, see Subscription user sets. This related list appears only for Per-User subscriptions.
User Sets	User sets that were added to the subscription.
Pending Users	Option that indicates a pending user. When you try to allocate users to a subscription but the subscription limit would be exceeded, the users are not subscribed and are set to the Pending state. You can deallocate some users and allocate other users to the subscription. See Manage users in the Pending state.
Excluded Users	Excluded users cannot be allocated to the subscription. See Exclude a user from a subscription and Remove a user from the Excluded list. This related list appears only if there are users in the Excluded state.
Subscription Applications	Applications or application families that are associated with the subscription. Users that you allocate to the subscription are subscribed to the listed applications. On production instances, click the application name to view a listing of published and entitled (unpublished) plugins that are associated with the application. Activation of plugins requires a user role of admin.
Associated Roles	For Per-User type subscriptions, lists all roles that have been downloaded with the plugin for the application. The Requires Subscription column indicates if users with this role must be allocated to the subscription to stay in compliance. This setting comes from the user role record. To learn more, see Create a role. You might use the roles that are identified as associated roles to construct a user set. See Build a subscription user set.
Custom Tables	List of subscriptions that contain custom table entitlements. To learn more about custom table entitlements, and how the custom table allocation process works, see Allocating your custom tables to a subscription entitlement. Note: This related list only shows on subscriptions with custom table entitlements.
Entitlements	List of entitlements that are included with the subscription. An entitlement is a feature that is part of the application, such as the Employee Relations or Payroll feature in the HR application. For subscription applications, your organization can buy some entitlements and not buy others. The entitlements that appear in the list are the entitlements that your organization purchased with the subscription application. This related list appears only for subscription applications that implement entitlements.

Types of subscriptions

The Subscriptions module lists all subscription types that your organization has purchased.


Subscription type	Description
Capacity	Your ServiceNow instance auto-allocates resources such as users, devices, software, or nodes to Capacity subscriptions. For example, resources like each CI that Discovery finds or each password reset request.
Max User	Your organization purchased a subscription for the anticipated maximum number of active ServiceNow users. To monitor overall usage, the instance auto-allocates each active user up to the limit of the Max User subscription.
PA Indicator	Your organization purchased a subscription for an application family that uses Performance Analytics capabilities (for example, PA for ITSM or PA for Service Management). The PA admin creates indicators on tables that are used by the applications.
Per-User	Your organization purchased a subscription for the number of fulfiller users for subscription applications and capabilities. By default, the instance can monitor and report on usage of the application by both subscribed users and users who are not subscribed. See Allocating users to a Per-User subscription.
Unlimited	ServiceNow Store apps only. Your instance auto-allocates and tracks active users to an Unlimited subscription. There is no limit to the number of users that can be allocated. An active user is any user in the sys_user table that has a user id and has the Active field set to true.

Pooled subscriptions

Example

Why a subscription might not appear in the list

The Subscriptions list displays the subscriptions that your organization has purchased. There are, however, several types of non-subscription items that do not appear in the list.

Why does my subscription not appear in the Subscriptions list?

You might not see all subscription services that you have purchased because the Subscription Management application does not yet allow management of some subscription services.
The subscription may have expired. The page lists only subscriptions that are currently active. To view expired subscriptions as well, set the list filter to All.
Subscription data arrives on production instances only.
Self-hosted instances do not receive subscription information.
Subscriptions that are marked as Display only do not currently support resource allocation or monitoring.

Why is the Subscriptions list empty?

The subscription information might not yet have arrived. The data is downloaded daily.

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Subscription form

Subscription form

Related lists on the Subscription form

Types of subscriptions

Pooled subscriptions

Why a subscription might not appear in the list

Why does my subscription not appear in the Subscriptions list?

Why is the Subscriptions list empty?

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Subscription form

Subscription form

Related lists on the Subscription form

Types of subscriptions

Pooled subscriptions

Why a subscription might not appear in the list

Why does my subscription not appear in the Subscriptions list?

Why is the Subscriptions list empty?

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