Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • Now Platform capabilities
Table of Contents
Choose your release version
    Home Orlando Now Platform Capabilities Now Platform capabilities Password Reset application Password Reset admin guide Customizing Password Reset processes Create a custom Password Reset verification

    Create a custom Password Reset verification

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Create a custom Password Reset verification

    Use a verification type in the base system as a template to design a custom verification. The Password Reset Windows Application does not support custom verifications.

    Before you begin

    Role required: password_reset_admin

    About this task

    Table 1. Verification types in the base system
    Verification type Description
    Personal Data Confirmation Verifies user identity using data from the User [sys_user] table. The user data is displayed to a service desk agent. The agent verifies the data.

    Enrollment is not required for this type.

    Recommended for service desk-assisted processes.
    Note: The Password Reset Windows Application does not support the Personal Data Confirmation Verification type.

    See Personal data identification types and confirmation type verifications.

    Personal Data Verifies user identity using data from the User [sys_user] table. The user is required to answer questions.

    Enrollment is not required for this type.

    Note: The Password Reset Windows Application allows you to define and use multiple verifications of the Personal Data type.
    See Personal data identification types and confirmation type verifications.
    Email Code When a user requests password reset, the system sends a verification code to the email address in the user profile or to an email address that the user authorized during enrollment. To verify identity, the user then submits the code on the Password Reset Verify page.
    Note: The Password Reset Windows Application allows you to define and use multiple verifications of the Email Code type.
    See Personal data identification types and confirmation type verifications.
    Google Authenticator While requesting password reset, the user reads a code from the Google Authenticator app on a device that the user has paired. To verify identity, the user then submits the code on the Password Reset Verify page.
    Note: The Password Reset and Password Reset Windows Application support only a single verification of the SMS Code type.
    Security Questions Verifies user identity by presenting personal security questions that the user must answer correctly.
    Note: The Password Reset and Password Reset Windows Application support only a single verification of the Security Questions type.

    See Add a custom question to the Security Questions verification.

    SMS Code When a user requests password reset, the system sends a code to an SMS-capable device that the user has authorized. To verify identity, the user then enters the code on the Password Reset web page.
    Note: The Password Reset and Password Reset Windows Application support only a single verification of the SMS Code type.
    See SMS Code Verification type for Password Reset.
    Mock Not a functional identity verification. Demonstrates how to add a verification type in a Password Reset process.
    Note: The Password Reset Windows Application does not support the Mock verification type.
    • The enrollment UI macro for this verification gets the user input and returns the entered value in the enrollment processor.
    • The Password Reset UI macro for this verification gets input from the user and returns the entered value through the verification processor.

    Procedure

    1. Navigate to Password Reset > Extensions > Verification Types.
    2. Click New, enter a unique and meaningful Name and Description, and then fill in the form.
      Field Description
      Type Create verifications based on one of the verification types in the base system.

      Password Reset supports the following types. You can create multiple instances of any type.

      • Personal Data Confirmation Verification
      • Personal Data Verification
      • Security Question Verification
      • SMS Code Verification
      The Password Reset Windows Application supports the following types:
      • Personal Data Verification. You can create only a single instance.
      • Security Question Verification. You can create multiple instances.
      • SMS Code Verification. You can create only a single instance.
      Order Position of the verification as it appears on the Enrollment form and Password Reset form.
      Password Reset Verification Parameters Parameters used by a verification to configure specific behaviors, like number of questions required to enroll, request expiration time, and columns used. Set parameters for any behavior that should be different from the value that is specified in the Password Reset properties.

      The available parameters are described separately for each verification type.

    3. Click Submit.
    4. Each verification type has properties that control the user experience. Review the property settings and update as needed.

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      Create a custom Password Reset verification

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Create a custom Password Reset verification

      Use a verification type in the base system as a template to design a custom verification. The Password Reset Windows Application does not support custom verifications.

      Before you begin

      Role required: password_reset_admin

      About this task

      Table 1. Verification types in the base system
      Verification type Description
      Personal Data Confirmation Verifies user identity using data from the User [sys_user] table. The user data is displayed to a service desk agent. The agent verifies the data.

      Enrollment is not required for this type.

      Recommended for service desk-assisted processes.
      Note: The Password Reset Windows Application does not support the Personal Data Confirmation Verification type.

      See Personal data identification types and confirmation type verifications.

      Personal Data Verifies user identity using data from the User [sys_user] table. The user is required to answer questions.

      Enrollment is not required for this type.

      Note: The Password Reset Windows Application allows you to define and use multiple verifications of the Personal Data type.
      See Personal data identification types and confirmation type verifications.
      Email Code When a user requests password reset, the system sends a verification code to the email address in the user profile or to an email address that the user authorized during enrollment. To verify identity, the user then submits the code on the Password Reset Verify page.
      Note: The Password Reset Windows Application allows you to define and use multiple verifications of the Email Code type.
      See Personal data identification types and confirmation type verifications.
      Google Authenticator While requesting password reset, the user reads a code from the Google Authenticator app on a device that the user has paired. To verify identity, the user then submits the code on the Password Reset Verify page.
      Note: The Password Reset and Password Reset Windows Application support only a single verification of the SMS Code type.
      Security Questions Verifies user identity by presenting personal security questions that the user must answer correctly.
      Note: The Password Reset and Password Reset Windows Application support only a single verification of the Security Questions type.

      See Add a custom question to the Security Questions verification.

      SMS Code When a user requests password reset, the system sends a code to an SMS-capable device that the user has authorized. To verify identity, the user then enters the code on the Password Reset web page.
      Note: The Password Reset and Password Reset Windows Application support only a single verification of the SMS Code type.
      See SMS Code Verification type for Password Reset.
      Mock Not a functional identity verification. Demonstrates how to add a verification type in a Password Reset process.
      Note: The Password Reset Windows Application does not support the Mock verification type.
      • The enrollment UI macro for this verification gets the user input and returns the entered value in the enrollment processor.
      • The Password Reset UI macro for this verification gets input from the user and returns the entered value through the verification processor.

      Procedure

      1. Navigate to Password Reset > Extensions > Verification Types.
      2. Click New, enter a unique and meaningful Name and Description, and then fill in the form.
        Field Description
        Type Create verifications based on one of the verification types in the base system.

        Password Reset supports the following types. You can create multiple instances of any type.

        • Personal Data Confirmation Verification
        • Personal Data Verification
        • Security Question Verification
        • SMS Code Verification
        The Password Reset Windows Application supports the following types:
        • Personal Data Verification. You can create only a single instance.
        • Security Question Verification. You can create multiple instances.
        • SMS Code Verification. You can create only a single instance.
        Order Position of the verification as it appears on the Enrollment form and Password Reset form.
        Password Reset Verification Parameters Parameters used by a verification to configure specific behaviors, like number of questions required to enroll, request expiration time, and columns used. Set parameters for any behavior that should be different from the value that is specified in the Password Reset properties.

        The available parameters are described separately for each verification type.

      3. Click Submit.
      4. Each verification type has properties that control the user experience. Review the property settings and update as needed.

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login