Before you run the Vulnerability Response application in your Now Platform instance, you must get entitlement and download the application from the ServiceNow Store, install it on your Now Platform instance, and complete a few installation steps in Setup Assistant.

1. To get entitlement and download the Vulnerability Response core application, navigate to the ServiceNow Store.
2. In the upper right of the page, click Log In.

   

3. In the dialog that is displayed, enter your HI credentials and click Login.
4. On the page that is displayed, if not selected, click the ServiceNow Products tab.

   

5. To view the associated applications that you are eligible for with the Vulnerability Response application, on the product list page, click the Vulnerability Response product.

   

   The Eligible tab lists all the applications you are eligible for if you opt-in. For more information on an application, click a link.

   

6. To get the Vulnerability Response core application, click Opt-in.
7. To agree to the terms and conditions, at the prompt, select the check box and click Accept.
   A message is displayed that indicates you have successfully opted-in for the application.

   

   With the ServiceNow Products tab selected and displayed, a green check mark replaces the plus sign to the right of the Vulnerability Response application, as shown in the following figure.

   

   After you have accepted the terms and conditions and managed entitlements for any of the applications on the ServiceNow Products tab, on the Products List page, you can click the plus sign (+) to get entitlement and opt-in for the other applications on this page with a single click.
8. Skip to step 10 to install the application on your Now Platform instance.
9. (Optional) Alternatively, to manage your entitlement for the Vulnerability Response application on other Now Platform instances, follow these steps.
   1. If the Manage Entitlement button is not displayed, click the Vulnerability Response application on the Product List to display it.
   2. With the Eligible tab selected, click Manage Entitlement.
      
   3. In the Manage Entitlements for Vulnerability Response dialog that is displayed, choose one:

      

   4. Click OK or Cancel to continue.
      You are ready to activate plugins and install the application on your Now Platform instance(s).
10. Log in to the Now Platform instance that you want to install the Vulnerability Response application on.
11. Navigate to System Applications > All Available Applications > All.

    

12. From the applications listed, locate the Vulnerability Response application (sn_vul) and click Install.
    The Application installation dialog is displayed. Any dependencies that will be installed are displayed.
13. If you want demo data, select the Load demo data check box and click Install.
    Note: If you do not select the Load demo data check box, demo data is not available to install from the Application Manager later. For information on how to install or reinstall demo data after the initial installation, see the Work around to install demo data if application is already installed [KB0722909] article in the HI Knowledge Base.

    

    This installation may take some time. A message is displayed in the Install dialog after the application is successfully installed.
14. Click Close.
15. After installation is successfully completed, navigate to Vulnerability > Administration > Setup Assistant.

    

16. Follow the instructions on the forms.
    Note:

    Only the Qualys Vulnerability Integration is available for installation and configuration within Setup Assistant. For more information on Qualys Vulnerability Integration installation, see Install the Qualys Vulnerability Integration.

    To install the Rapid7 Vulnerability Integration, see Install and configure the Rapid7 Integration for Security Operations application.

    To install the Shodan Exploit Integration, see Install and configure the Shodan Exploit Integration for Security Operations.

    To install other third-party vulnerability integrations, such as, Tenable.io for Vulnerability Response refer to the vendor documentation in the ServiceNow Store.

    For information on Vulnerability Response configuration, integrations, group rules, risk calculators, and remediation target rules, see Vulnerability Response configuration using the Setup Assistant.

17. If you have a subscription to Vulnerability Solution Management application, see Install the Solution Management for Vulnerability Response application.
18. If you have a subscription to the Performance Analytics for Vulnerability Response application, see Install and configure the Performance Analytics for Vulnerability Response application.