Agent Workspace | ServiceNow workspaces
do not support mobile devices, and, starting with the Orlando
release, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers
listed in Generally supported
browsers.
If you're using New York or an earlier release and you're using Internet
Explorer 11 or Microsoft Edge with any workspace, such as ServiceNow®
CSM Agent Workspace or ServiceNow®
Vendor Manager Workspace, you must migrate to a newer browser before you upgrade
to at least the Orlando release. See the Internet Explorer 11 Performance [KB0683275] article in the Now Support Knowledge Base for more information. |
Automated Test Framework (ATF) | Automated Test Framework only supports
running tests from desktop browsers. You can't run tests or test suites from tablets, mobile
browsers, or the mobile UI. Some desktop browsers require additional configuration. See
Browser recommendations for Automated
Test Framework. Automated Test Framework offers limited
support for test design on tablets. You can't add new custom UI test steps from tablets
because tablets can't retrieve any components. Review existing custom UI test steps that
were added from a desktop browser. |
Continual Improvement Management | ServiceNow workspaces
do not support mobile devices, and, starting with the Orlando
release, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers
listed in Generally supported
browsers.
If you're using New York or an earlier release and you're using Internet
Explorer 11 or Microsoft Edge with any workspace, such as ServiceNow®
CSM Agent Workspace or ServiceNow®
Vendor Manager Workspace, you must migrate to a newer browser before you upgrade
to at least the Orlando release. See the Internet Explorer 11 Performance [KB0683275] article in the Now Support Knowledge Base for more information. |
Customer Service Management |
- CSM Agent Workspace
- ServiceNow workspaces
do not support mobile devices, and, starting with the Orlando
release, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers
listed in Generally supported
browsers.
If you're using New York or an earlier release and you're using Internet
Explorer 11 or Microsoft Edge with any workspace, such as ServiceNow®
CSM Agent Workspace or ServiceNow®
Vendor Manager Workspace, you must migrate to a newer browser before you upgrade
to at least the Orlando release. See the Internet Explorer 11 Performance [KB0683275] article in the Now Support Knowledge Base for more information.
|
Field Service Management | ServiceNow workspaces
do not support mobile devices, and, starting with the Orlando
release, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers
listed in Generally supported
browsers.
If you're using New York or an earlier release and you're using Internet
Explorer 11 or Microsoft Edge with any workspace, such as ServiceNow®
CSM Agent Workspace or ServiceNow®
Vendor Manager Workspace, you must migrate to a newer browser before you upgrade
to at least the Orlando release. See the Internet Explorer 11 Performance [KB0683275] article in the Now Support Knowledge Base for more information. |
ITSM Agent Workspace | ServiceNow workspaces
do not support mobile devices, and, starting with the Orlando
release, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers
listed in Generally supported
browsers.
If you're using New York or an earlier release and you're using Internet
Explorer 11 or Microsoft Edge with any workspace, such as ServiceNow®
CSM Agent Workspace or ServiceNow®
Vendor Manager Workspace, you must migrate to a newer browser before you upgrade
to at least the Orlando release. See the Internet Explorer 11 Performance [KB0683275] article in the Now Support Knowledge Base for more information. |
ITSM Virtual Agent | Virtual
Agent supports various browsers, including Internet Explorer 11 and Microsoft Edge. For details on other supported browsers, see Browser support. |
Natural Language Understanding | For optimal performance on the Now Platform®, use the NLU model builder in the latest
release of Chrome, Safari, Firefox, or Edge. NLU model builder isn't
supported in Internet Explorer. |
Predictive Intelligence | For optimal performance on the Now Platform platform, use Predictive Intelligence in the
latest release of Chrome. |
Service Owner Workspace | ServiceNow workspaces
do not support mobile devices, and, starting with the Orlando
release, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers
listed in Generally supported
browsers.
If you're using New York or an earlier release and you're using Internet
Explorer 11 or Microsoft Edge with any workspace, such as ServiceNow®
CSM Agent Workspace or ServiceNow®
Vendor Manager Workspace, you must migrate to a newer browser before you upgrade
to at least the Orlando release. See the Internet Explorer 11 Performance [KB0683275] article in the Now Support Knowledge Base for more information. |
Service Portal | If you're using Internet Explorer 11, ensure that Protected
Mode is disabled. |
Vendor Manager Workspace | ServiceNow workspaces
do not support mobile devices, and, starting with the Orlando
release, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers
listed in Generally supported
browsers.
If you're using New York or an earlier release and you're using Internet
Explorer 11 or Microsoft Edge with any workspace, such as ServiceNow®
CSM Agent Workspace or ServiceNow®
Vendor Manager Workspace, you must migrate to a newer browser before you upgrade
to at least the Orlando release. See the Internet Explorer 11 Performance [KB0683275] article in the Now Support Knowledge Base for more information. |
Virtual Agent | Virtual
Agent supports various browsers, including Internet Explorer 11 and Microsoft Edge. For details on other supported browsers, see Browser support. |
Walk-up Experience | Walk-up Experience is accessed best through Agent Workspace. |