Agent Workspace

ServiceNow workspaces do not support mobile devices, and, starting with the Orlando release, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers listed in Generally supported browsers. If you're using New York or an earlier release and you're using Internet Explorer 11 or Microsoft Edge with any workspace, such as ServiceNow® CSM Agent Workspace or ServiceNow® Vendor Manager Workspace, you must migrate to a newer browser before you upgrade to at least the Orlando release. See the Internet Explorer 11 Performance [KB0683275] article in the HI Knowledge Base for more information.

Automated Test Framework

Automated Test Framework only supports running tests from desktop browsers. You can't run tests or test suites from tablets, mobile browsers, or the mobile UI. Some desktop browsers require additional configuration. See Browser recommendations for Automated Test Framework.

Automated Test Framework offers limited support for test design on tablets. You can't add new custom UI test steps from tablets because tablets can't retrieve any components. Review existing custom UI test steps that were added from a desktop browser.

Continual Improvement Management

ServiceNow workspaces do not support mobile devices, and, starting with the Orlando release, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers listed in Generally supported browsers. If you're using New York or an earlier release and you're using Internet Explorer 11 or Microsoft Edge with any workspace, such as ServiceNow® CSM Agent Workspace or ServiceNow® Vendor Manager Workspace, you must migrate to a newer browser before you upgrade to at least the Orlando release. See the Internet Explorer 11 Performance [KB0683275] article in the HI Knowledge Base for more information.

Customer Service Management

Field Service Management

ServiceNow workspaces do not support mobile devices, and, starting with the Orlando release, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers listed in Generally supported browsers. If you're using New York or an earlier release and you're using Internet Explorer 11 or Microsoft Edge with any workspace, such as ServiceNow® CSM Agent Workspace or ServiceNow® Vendor Manager Workspace, you must migrate to a newer browser before you upgrade to at least the Orlando release. See the Internet Explorer 11 Performance [KB0683275] article in the HI Knowledge Base for more information.

ITSM Agent Workspace

ServiceNow workspaces do not support mobile devices, and, starting with the Orlando release, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers listed in Generally supported browsers. If you're using New York or an earlier release and you're using Internet Explorer 11 or Microsoft Edge with any workspace, such as ServiceNow® CSM Agent Workspace or ServiceNow® Vendor Manager Workspace, you must migrate to a newer browser before you upgrade to at least the Orlando release. See the Internet Explorer 11 Performance [KB0683275] article in the HI Knowledge Base for more information..

ITSM Virtual Agent

Starting with the Orlando release, Virtual Agent does not support Internet Explorer or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers listed in Browser support.

Natural Language Understanding

For optimal performance on the Now Platform®, use the NLU model builder in the latest release of Chrome, Safari, Firefox, or Edge. NLU model builder isn't supported in Internet Explorer.

Predictive Intelligence

For optimal performance on the Now Platform platform, use Predictive Intelligence in the latest release of Chrome.

Service Owner Workspace

ServiceNow workspaces do not support mobile devices, and, starting with the Orlando release, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers listed in Generally supported browsers. If you're using New York or an earlier release and you're using Internet Explorer 11 or Microsoft Edge with any workspace, such as ServiceNow® CSM Agent Workspace or ServiceNow® Vendor Manager Workspace, you must migrate to a newer browser before you upgrade to at least the Orlando release. See the Internet Explorer 11 Performance [KB0683275] article in the HI Knowledge Base for more information.

Service Portal

If you're using Internet Explorer 11, ensure that Protected Mode is disabled.

Vendor Manager Workspace

ServiceNow workspaces do not support mobile devices, and, starting with the Orlando release, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers listed in Generally supported browsers. If you're using New York or an earlier release and you're using Internet Explorer 11 or Microsoft Edge with any workspace, such as ServiceNow® CSM Agent Workspace or ServiceNow® Vendor Manager Workspace, you must migrate to a newer browser before you upgrade to at least the Orlando release. See the Internet Explorer 11 Performance [KB0683275] article in the HI Knowledge Base for more information.

Virtual Agent

Starting with the Orlando release, Virtual Agent does not support Internet Explorer or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers listed in Browser support.

Walk-up Experience

Walk-up Experience is accessed best through Agent Workspace.