Home Orlando Release Notes Orlando release notes Learn about Orlando Available patches and hotfixes Orlando security and notable fixes

Orlando security and notable fixes

The Orlando release contains important problem fixes.

Orlando was released on Jan 23, 2020.: Build date: 01-12-2020_1944; Build tag: glide-orlando-12-11-2019__patch0-hotfix1-01-08-2020

Important: For more information about how to upgrade an instance, see ServiceNow upgrades.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in Orlando: Benchmarks, Document Viewer, Instance Data Replication, and ServiceNow mobile.

For a downloadable, sortable version of the fixed problems in this patch, click here.

Security-related fixes

Orlando includes fixes for security-related problems that affected certain ServiceNow® applications and the Now Platform®. We recommend that customers upgrade to this release for the most secure and up-to-date features. For more details on security problems fixed in Orlando, refer to KB0793205.

Important fixes in Orlando

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.


Problem	Short description	Description	Steps to reproduce
Core Platform PRB1347534	Attaching files via the attachment API results in the file descriptor leak leading to the node crash	Attaching files via the attachment API results in the file descriptor leak and 'Too many open files' exceptions.
User Criteria PRB1353133	The user_id is not recognized in the scoped application due to placing the object in global
Orchestration PRB1361731	SSL connections, including but not limited to those in upgrade jobs, can fail to timeout, stalling the connection due to a lack of timeout being set	SSL connections can fail to timeout, stalling the connection. This includes, but isn't limited to, scheduled upgrade jobs.
Discovery PRB1348026	The WMI discovery of Windows fails with the error 'The result file can't be fetched because it doesn't exist'
Service Catalog: Service Portal Widgets PRB1304513 KB0720638	The 'Required information' section is empty when the title of the variable set is the same as the name of a mandatory variable	An error appears in the console panel, and the 'Required information' section is empty.	Refer to the listed KB article for details.
Persistence PRB608048	Archive threads can run in parallel on separate nodes for long running archive processes, degrading performance and adding noise errors to the log	The archiver is triggered hourly (by default) by a scheduled job, and only has protections to prevent a parallel archiver thread on the same node. If the archiver job is picked up by a node that is not currently running the archiver, it will run, despite a running job on another node.
Reporting PRB1353299	The Export to PDF option is not available to normal users even if they are able to view the record
Reporting PRB1319548 KB0745494	The option Export to PDF for the multilevel pivot chart is broken with an error	An error occurs when users try to export the multilevel pivot chart as a PDF.	Create a multi level pivot any table, for example: Table: Incident Select Columns: Alert type Select Rows: Delivery plan Save the report. Try to export the report as PDF.
Authentication PRB1360557 KB0778152	The email 'New certificate(s) added for the IDP(s)' is sent every 30 minutes after upgrading to New York with SSO enabled	After upgrading to New York, whenever the job 'Refresh MultiSSO IDP Metadata' runs (by default, every 30 minutes), a notification email is sent with the subject 'New certificate(s) added for the IDP(s)'.	Upgrade the instance to New York or provision a New York instance. Set up single sign-on. Notice that once the job 'Refresh MultiSSO IDP Metadata' runs, the email is created with the subject 'New certificate(s) added for the IDP(s)'.
Asynchronous Message Bus PRB1349642 KB0754314	The Asynchronous Message Bus (AMB) JS client does not correctly re-subscribe to channels after a disconnect	If users navigate away from Safari to another app such as Messages or Email and then back to Safari after a minute, the AMB will not be correctly connected and new messages will not show.	Open two windows with different users and start a chat. Disconnect the internet for more than 30 seconds. Reconnect the internet. Try resuming the chat between the two users. Notice that the second user does not get the message you attempt to send.
Discovery PRB1350180	The Windows discovery using the MID service account fails	If users use only the service account on the MID Server service for their Windows credential and do not have any Windows credentials in the credential table of the instance, all Windows discovery probes return details from the MID Server host and not the target that is meant to be scanned. The WMI classify probe returns the hostname of the MID Server, not the target.
Condition Builder PRB1319410	Filtering for multiple variables on the sc_task table does not work	If a user tries to apply a list view filter on the sc_task table and if the filter contains queries for multiple variables (using AND/OR), no results will be displayed.
Authentication PRB1320649	The custom URL configuration is not being removed from datacenter CMDB after the deletion in the user instance
Text Search PRB1338556 KB0749789	Unexpected results are returned in the text search when the term is separated by period, underscore, or hyphen	Inconsistent search results are observed when keywords contain period, underscore, or hyphen. For example, for a document that has a short description wordA.wordB.wordC, when searching for the text wordA.wordB, this document is not returned. However, when searching for "wordA.wordB" (with the double quote), the document is returned.	In the first table, for example, kb_knowledge, create a new record with a short description containing wordA.wordB.wordC-wordD. In another table, e.g. incident, create one record with a short description containing wordA.wordB. In kb_knowledge table, search for wordA.wordB. The previous document added in 1 will not be found You will see the results when doing search withing quotes like "wordA.wordB"
Service Catalog PRB1360816 KB0778185	ITIL users cannot access Additional comments on the sc_req_item form after upgrading to New York		This issue only reproducible after upgrading a previous release to New York. Apply an instance which is on Madrid release. Upgrade it to New York Patch 1 or EA via "Upgrade an instance" in HI Portal. Impersonate as the ITIL user. Open a 'sc_req_item' record. Expected behavior: ITIL user should have access to Additional comments on 'sc_req_item' form. Actual behavior: ITIL user doesn't have access to Additional comments on 'sc_req_item' form.
Platform PRB1327768 KB0751659	Some related lists are not showing language translations in the tab names	Not all related lists associated with projects are translated when the language is changed.	Refer to the listed KB article for details.

Other notable Orlando fixes


Problem	Short description	Description	Steps to reproduce
Activity Stream PRB1354477	Activity Stream usage does not scale	This issue is caused by an excessive number of users viewing and updating a single record and a large number of updates to the records that are audited.
Activity Stream PRB1355505 KB0756098	Using @mentions causes users to be logged out when glide.ui.mentions.check_record_visibility is true	@mentions in comments that result in the popup display of "Enter the name of a person you want to mention" results in the user's session being terminated. This message is displayed after you type @, but can also be triggered with text after the @ and it is that specific process that causes the logout.	Refer to the listed KB article for details.
Activity Stream PRB1373712	Users are not able to close the Activity Stream flyout when using the latest version of Chrome browser	The chevron and the title 'Activity Stream' are missing in the Show Activity Stream flyout when using the latest Chrome browser - version 78.0.3904.##. It is not possible to close it without refreshing the browser.
Advanced Work Assignment PRB1360449	The interaction is not canceled when the end user closes the browser's window		Log in to a Madrid Patch 4a base instance. Configure the Agent Chat in Workspace with AWA. Impersonate a user and navigate to /workspace to mark the user as 'Available'. On another incognito window, log in to the instance as System Administrator and navigate to /$sn-va-web-client-app.do. As System Administrator, click the three dots in the top right corner > Contact Live Agent. As the impersonated user, note the Interaction number created but do not accept it. As System Administrator, open awa_work_item.list in another tab and look at the interaction record at step 6. As System administrator, close the browser window and reload the awa_work_item.listISSUE. The interaction record state changes to 'Queued' but is not canceled.
Agent Intelligence PRB1353565 KB0755722	The machine-learning prediction 'mlpredictor' does not point to the correct URL		Refer to the listed KB article for details.
Agent Intelligence PRB1368529	LOADING_STOPPED errors when activating the plugin com.glide.platform_ml
Agent Workspace PRB1353597 KB0754342	An error occurs when opening records from the scoped application in Agent Workspace	The following error message appears when opening records from the scoped application in Agent Workspace: 'ManyToManyChecker undefined, maybe missing global qualifier'.	Refer to the listed KB article for details.
Agent Workspace PRB1353617	Choices from child tables are visible in Workspace, but are not visible on the regular platform		Create a new table that extends incident. Create a new choice on the category field for the above table. Navigate to incident.do and notice the categories available. Navigate to Workspace and create a new incident. Notice the choice created in step 2 is visible in Workspace, but not visible on the incident view.
Agent Workspace PRB1356556	The 'ws_modal' view can cause skipped errors during the upgrade
Agent Workspace PRB1359291	Related lists are not shown on the form when a record is opened through a reference field		Add a new reference field to the incident table, and reference the alm_asset table. Configure the incident form in the Workspace view so that the new field is on there. Navigate to the alm_asset table and open any record. Configure the form layout for the Workspace view by adding a few fields. Configure the related lists on the form from Step 4 and add some other lists. Open /workspace and open any incident record. Add any record to the reference field created in Step 1 and save. Click the reference icon for the reference field to open the asset. Notice that the related lists are not shown on the form.
Agile Development PRB1356562	The Sprint Tracking tab/board in the Agile Board is not working
App Client UI PRB1349846	Duplicate sys_store_app records can be generated due to the script include 'sn_appclient.UpdateChecker', causing upgrades to fail with errors
Application Installation Engine PRB1308189 KB0758407	Choice elements always have an English value when installing a scoped app on an instance	Language values get overwritten to 'en' for the choice field when installing a scoped app on a new instance.	Refer to the listed KB article for details.
Application Installation Engine PRB1371466 KB0786455	TPP table extensions in the scope with custom fields in the same scope cause storage _alias mapping issue upon deployment	When extending a TPP table within a scope and also creating a custom field within the same scope on the TPP parent, the resulting application will deploy incorrectly causing the scoped table extension to be mapped differently than the table it inherited the field from and other extended tables outside the scope. The result is that from the parent table's list, values in the specific class will be empty but will be visible when viewing the extension specific list. The application on the source instance will be correct.	Refer to the listed KB article for details.
Application Portfolio Management (APM) PRB1337630	Unable to add the hint to the business application fields when the field label is against the base cmdb_ci table
Approvals PRB1373648	When using a reference qualifier in a variable, the approval summarizer UI macro displays 'null' for the variable	Variable field value is showing 'null' in the approval summarizer if a reference qualifier is used in the variable definition.
Appsec – Platform Dev PRB1349112	The introduction of Security Knowledge Base causes duplicate articles
Appsec – Platform Dev PRB1357757 KB0783078	An error occurs when updating, inserting, or deleting a user record	The following error occurs when updating/inserting/ deleting a user record: 'org.mozilla.javascript. EcmaError: Cannot set property "harc_curr_val" of undefined to "No Default Credentials Found"'.	Refer to the listed KB article for details.
Assessments PRB1361188	For change risk assessment, the calculation of the normalized value is incorrect	For change risk assessment, the normalized value should be the sum of actual values multiplied by weighted values. However, the calculation is currently incorrect.
Asynchronous Message Bus PRB1362325	The chat client isolated in its own window loses session due to a lack of HTTP activity	The chat client, when isolated in its own window with only web sockets traffic, will eventually time out due to the HTTP session expiring.
Asynchronous Message Bus PRB1375617	The AMB JS Client does not properly clear channel subscription on unsubscribe	The AMB JS Client only removes a subscribed channel from the list of subscriptions on a window unload event. In certain cases, this could lead to the exhaustion of the AMB_SEND queue. If a user subscribes to many different channels in one life cycle of the client, and that client disconnects and re-connects, it will re-subscribe to all the channels that it had subscribed to at any point in the life cycle of that client (unless it was removed from a window unload event).
Authentication PRB1342894 KB0748823	The presence of OAuth 2.0 credentials in the Credentials table results in no credentials of any type being retrieved by the MID Server	If there is an OAuth 2.0 type credential [oauth_2_0_credentials] added to the list of credentials in the instance, the instance will no longer return any credentials to the MID Server when the MID Server tries to re-load the credential list. The MID Server will no longer be able to run any probes that require credentials. This includes all Discovery, Orchestration, Event Management connector probes, and others. The MID Server agent logs will show the error message 'SEVERE * ERROR * An error occurred while decrypting credentials from instance' when running each affected probe.	Refer to the listed KB article for details.
Authentication - SSO PRB1357551	The certificate validation fails when the 'keyInfo' field is missing in the certificate with Multi-SSO v2	After upgrading to New York, Multi-SSO v2 fails to authenticate users if the 'keyInfo' field is missing in the certificate.
Change Management PRB1351082	Approvals are not generated on Change Management when the language of the user is a language other than English	Change approval policies do not work if the user sets the language to any language other than English.
Change Management PRB1361424 KB0779101	Integration with Service Mapping discovery causes events to be processed slowly	Events are slowly processed due to 'discovery.complete' events.	Refer to the listed KB article for details.
Change Management PRB1374427 KB0788914	Users receive a unique key violation error when submitting a change request	A unique key violation error appears when the Service field is populated on a change request, change.refresh_impacted. include_affected_cis is false, and Refresh Impacted Services is run.	Refer to the listed KB article for details.
Cloud Management Application PRB1340762 KB0748076	Making the attribute correlation_id as indexed within the table sn_cmp_order_step_status as OOB	Index: sn_cmp_order_step_status.correlation_id needed to optimize selects on the table: sn_cmp_order_step_status for discovery related jobs.	Navigate to System Diagnostics > Stats > Slow Queries. Filter contains, for example, 'sn_cmp_order_step_status0.`correlation_id`'. For each slow query, click the Explain Plan button. Note that the query is not making use of any index.
Cloud Management Application PRB1342475	Semaphore exhausted and high instance response time due to the frequent execution of the job 'Fill in tag assignments'
Condition Builder PRB643537	Issue with the filter 'relative on X Days from now'	When filtering with the filter 'relative on X Days from now', no records are displayed. However, the filter 'relative on or after X Days from now' works correctly.
Contextual Search PRB1350491	'Filter configuration record' is not working when there is a variable set in record producer	'Filter configuration record' is not working when there is a variable set in the record producer. If there are just the variables and not the variable sets, it works correctly.	In the navigation bar, enter 'contextual search'. Select Record Producer Configuration. Open a record and make sure the record producer has a variable set. Create a Scripted Filter Configurations with a log statement '(gs.log("I am here");)'. Open the record producer in the native UI (Service Catalog) and verify that the log statements appears in the syslog table on contextual searching. Open the record producer in Service Portal and note that the log statement doesn't show up in syslog table. Perform the same steps without variable set in Service Portal and observe that the log statement appears.
Contextual Search PRB1360052 KB0779378	The filter configuration under the table configuration does not work after changing the searcher from the search context	The contextual search is returning all knowledge results instead of specific results after the upgrade.	Navigate to any table configuration. Create a new filter configuration with a search resource configuration, like 'Knowledge Articles,' and notice that this search resource configuration should be related to your searcher. Open the search context of that table configuration. Change it to use different searcher and save. Return to the filter configuration in step 2, and notice that the search resource configuration is not updated. It should be updated automatically when its searcher is changed. Note: Issue may not reproduce when you update the search context in table configuration.
Core Platform PRB1323489	Semaphores become stuck trying to check if the glide_user _activity value is Base64 encoded	This issue can cause semaphore exhaustion and HTTP-429 error messages if there are enough stuck semaphores.
Core Platform PRB1326021 KB0749231	The column label is not saved when creating a function field		Navigate to System Definition > Tables. Create a new table with two new fields: 'Department' (reference to Department, cmn_department) and 'Group' (reference to Group, sys_user_group). Click New to create a function field with the following values: Type: String Column label: Department Group Display Column name: u_department_group_display Max Length: 100 Function field: true Display: true Function definition: glidefunction:concat(u_department.name," :: ", u_group.name) Save changes. Expected behavior: The column label should be saved with the field. Actual behavior: The field is saved but the column label is wiped out.
Core Platform PRB1349866	Events processing on far nodes after node was offline for 7 days
Core Platform PRB1363245 KB0786379	'Active nodes' mechanism doesn't work correctly and doesn't always creates the correct jobs	Event Management em_event are stuck in the 'Ready' state because the number of running jobs is incorrect.	Activate the Event Management plugin. Navigate to Event Management > properties3. Change the property 'Enable multi node event processing' to true and the property 'Number of scheduled jobs processing events' to 2. Change and add new nodes. Expected behavior: This should create jobs for the new node. Actual behavior: Occasionally it does not create or remove jobs. Changing the properties fixes the issue.
Core Platform PRB1373305 KB0785035	Slow query when the sys_trigger table size grows too large, which affects the scheduler performance	When the sys_trigger table size grows too large, the query to claim jobs slows down. This reduces number of jobs claimed per second on an average. Index (priority, next_action) is required on sys_trigger table.	Access <instance>.service-now.com/sys_trigger.do and filter for the following: Next action at or before Today State is Ready Trigger type is not On Demand There will be a large number of records (>100,000). Access <instance>.service-now.com/stats.do and review the Background Scheduler section, refresh a few times and note that there are available scheduler workers with 'Current job: idle'.
Customer Service Management PRB1356976 KB0758274	The New UI action in the 'Companies' related list for 'Domain' table records is not visible in Madrid		Refer to the listed KB article for details.
Dashboards and Home Pages PRB1344040	Translation issues with newly created dashboard tabs		Switch the language to French, for example. Create Dashboard 1 with two tabs (New Tab 1, New Tab 2). Create Dashboard 2 with two tabs (New Tab 1, New Tab 2). Rename New Tab 2 in Dashboard 2 to 'Renamed'. Open Dashboard 1. Expected behavior: Dashboard 1 should still have two tabs named 'New Tab 1' and 'New Tab 2'. Actual behavior: The content of the two tabs in Dashboard 1 is still the same, but the second tab is renamed to 'Renamed'.
Discovery PRB1334206 KB0749610	ECC Queue Input records remain on 'Ready' state, and Discovery never completes - insertion to discovery_device_duplicate_ips or sys_mutex fails due to Unique Key violation	Sometimes insertion to discovery_device_duplicate_ips fails due to unique key violation, causing the ECC 'input' record to get stuck on 'Ready'. As a side effect, the corresponding discovery status never completes, or gets canceled at the max runtime.	Refer to the listed KB article for details.
Discovery PRB1336617	Network Adapter in 'Absent' status is not updated to 'installed' status after successful Discovery of Active Network Adapter using Server Pattern		Run a discovery against the Linux/AIX Server. Verify that the network adapter is populated in 'cmdb_ci_network_adapter' and that there is a related 'cmdb_ci_ip_address_' record pointing to this NIC. Manually set the network adapter status to 'Absent'. Re-run the discovery against the same Linux server. Expected behavior: The network adapter's status is flipped back to 'Installed' status along with the 'CI IP' (cmdb_ci_ip_address). Actual behavior: Neither the network adapter (cmdb_ci_network_adapter) nor the IP address (cmdb_ci_ip_address) are updated from 'Absent' to 'Installed'. DiscoveryReconciler script include is meant to re-insert the 'Absent' record as 'Installed'.
Discovery PRB1341094 KB0749511	The error message 'Discovery log is too large and could not be saved' appears in the discovery log	The error message 'Discovery log is too large and could not be saved' appears in the discovery log. Increasing the length of the sa_discovery _log.log dictionary does not solve the issue.	Refer to the listed KB article for details.
Discovery PRB1341910	The password reset process generates log errors when trying to insert to the perf_metric_ probe_sensor table	When the Password Reset plugin is enabled and no Discovery plugin is enabled, the log errors related to a non-existent table 'perf_metric_probe _sensor' appear after the password reset process.
Discovery PRB1343838	Re-discovering a CI using patterns assigns a new IP to the CI’s ip_address field even when the old IP is still a valid IP for that CI
Discovery PRB1348201 KB0754325	Network Switch pattern fails on Cisco Catalyst 3750 using SNMPv3 AES 256	The discovery of Cisco switches does not consider SNMPv3 when using AES 256 with Network Switch pattern.	Refer to the listed KB article for details.
Discovery PRB1348746 KB0754866	The 'SNMP - Routing' probe launched for BGP routers causes out of memory errors on the MID Server		Run discovery on any BGP router. Observe that 'SNMP - routing' is being triggered.
Discovery PRB1349945 KB0752558	WMIRunner probe output can be larger than 10,000 characters, which creates a new line that in some cases breaks escaping rules	Windows terminal width can handle 9999 characters. When the MID Server has PowerShell v2, the payload received is more than that, and the data are pushed to a new line. The WMIRunner probe such as 'Windows - Installed Software', which returns a lot of data in the JSON format, will cause JSON parsing errors during sensor processing if the JSON has invalid new lines in it.	Install a MID Server on a Windows host with only Powershell v2. Run Discovery of a Windows Server with a considerable amount of installed software. Notice that 'Windows - Installed Software' sensor is failing with an error and no application patterns are running (e.g. you don't see the expected Oracle DB On Windows, IIS, Tomcat, MSSQL, SharePoint, SASS, My SQL server On Windows and Linux). The ECC Queue input Error string field will have this error. The MID Server version probably will already be up to date when seeing this error: Sensor is expecting JSON format in the output field after probe post processor script. Please check that your MID server is up to date. (sys_script_include.778011130a0a0b2500c4595ad1d1d768.script; line 28)
Discovery PRB1354641 KB0755290	Unusual volume of transactions to/from MID Servers		Refer to the listed KB article for details.
Discovery PRB1365469 KB0780957	Errors occur for Horizontal DiscoveryResult Handler.update DeviceHistory() when the CI does not have the name and the ip_address populated		Refer to the listed KB article for details.
Edge Encryption PRB1359055 KB0761147	Users are unable to pull up certain records on Service Portal after upgrading to Madrid	If an Edge encrypted field contains special characters, it might not be possible to open the record when viewing it through Service Portal.	Refer to the listed KB article for details.
Email PRB1351085	The stack 'main,DataHandler.getInputStream,4 thread' leaks threads and eventually causes an OutOfMemory condition
Email PRB1355204	Meeting invite email content type is always set to METHOD=request even though METHOD value is different in the calendar data	Meeting cancellation results in email with attachment: not supported calendar message.ics.
Email PRB1368300 KB0782320	Inbound email triggers fail to execute on upgraded systems when the Email Filters plugin is not activated	Flow Designer flows created with the inbound email trigger type can fail to execute on upgraded systems that do not have the com.glide.email_filter plugin activated. The flow will fail with the log message 'Exception occurred while evaluating flow triggers null'.	Refer to the listed KB article for details.
Event Management PRB1353927	The Event Management dashboard is not loading and multiple Event Management impact jobs are stuck	This issue results in the dashboard and the alert panel failing to load until the timeout exception and the next Event Management jobs getting be stuck and running for a few hours.
Event Management PRB1363246 KB0780943	Em_events are stuck in the ready state because the cache is not refreshed correctly	Em_events are stuck in the ready state because the cache is not refreshed correctly, but the number of jobs is correct.	Refer to the listed KB article for details.
Event Management PRB1368029	The cache of the event rules and the alert management rules is not being updated from time to time	Users can modify the event rule filter, but it will not apply to new events. The same behavior may occur to alert management rules.
Event Management PRB1371901	In New York, Event Management users who are running with the Statement replication mode will have corruption in the replicated data of ITOM Event Management	This issue only happens in the case of a failover when the instance works with a backup database. During the failover, the impact of alerts on services is calculated incorrectly. The alert panel on the Event Management dashboard shows duplicate records, and the em_alert_history table is not cleaned up.
Financial Management PRB1361007	Expense lines processing the account actuals amount in the incorrect fiscal period
Financial Management PRB1373774	The Fiscal Calendar plugin activation creates a sys_app record for Fiscal Calendar with an empty scope causing Developed Apps to not load	Developed applications tab does not load the applications list and remains in the loading status.
Flow Designer PRB1321672	In Flow Designer, the Update Record action uses the choice display value and not the choice value	Flow Designer is using labels instead of values for reference data pill picker. Therefore, when users try to update fields in a record that have numerical values (for example, the State field), the values are not updated in Flow Designer.
Flow Designer PRB1361008 KB0779289	Flows triggered with multiple RITMs on the same request (or as a part of order guide) evaluate the trigger with the same sc_req_item record	Flow Designer runtime values are showing incorrectly for RITMs.	Install the Flow Designer support for Service Catalog plugin (com.glideapp.servicecatalog.flow_designer). Create a flow that uses the Service Catalog trigger. Create a catalog item with at least one variable and attach the previously created flow to that item. Navigate to the item you created in Service Catalog, fill out the variable, and add it to your cart. Navigate back to the item you created in the Service Catalog, fill out the variable with a different value, and add it to your cart. Do this until you have three of the same item in your cart all with different variable values. Checkout. Navigate to the flow executions and notice that there are 3 RITMs in the runtime value for the RITM configuration. The issue is also reproducible when ordering the item from the Service Portal.
Forms and Fields PRB1233908 KB0752135	GlideForm isEditableField does not return true for editable Conditions type field	ATF cannot use set field values on conditions and fails with an error '"Field 'filter_condition' is not editable" for 'Certification Filter' form.	Refer to the listed KB article for details.
Forms and Fields PRB1326824 KB0751350	Currency fields that are read/write do not save properly when the decimal separator is incorrect	Currency fields that are read/write do not save properly when the decimal separator is incorrect. This is known to be an issue with en_DE and fr_CH locales.	Refer to the listed KB article for details.
Forms and Fields PRB1334313 KB0751474	Currency and price fields marked as read-only at the field definition level are multiplied by 100 when the locale uses comma as the decimal separator	If the locale uses comma as the decimal separator, currency and price fields marked as read-only at the field definition level [sys_dictionary] are multiplied by 100 when the record is updated.	Install the com.snc.cost_management plugin and the com.snc.i18n.italian plugin. Set the system properties below as follows: glide.i18n.single.currency = 'true' glide.i18n.single_currency.code = 'EUR' glide.system.locale = 'it.IT' Access any record from the [fm_ci_rate_card_cost] table. Update the Base Cost field and the value will be calculated over to 'Total Cost', For amounts up to 1000, the value gets multiplied by 100 after saving the form two times. Saving the form one time only won't reproduce the issue. Tests were made with both default English and Italian/Danish (comma separator locale).
Forms and Fields PRB1343388	Homepages and dashboards create sys_cache_flush entries (syscache_related_list_user_personalization, syscache_jelly_script, syscache_realform)	When homepages have reports on them, every execution creates many cache entries into the sys_cache_flush table. If a user has set up many reports like this and they are executed multiple times, it could lead up to thousands of entries in the sys_cache_flush table and synchronization can be slowed down between nodes.
Forms and Fields PRB1344020 KB0752395	Form Choice list attribute is_searchable_choice clears the value when the field is made read-only	On a field which has a few choices present and has been made searchable by is_searchable_choice=true attribute and also has a preselected value, if any UI policy is applied to make it read-only, then the value that was selected was not displayed on the field.	Select a problem record where the value for the Impact field is '3-Low'. Open the dictionary entry of the Impact field and add the attribute 'is_searchable_choice=true'. Create a UI policy to make the Impact field read-only. Open the problem record and notice that the field is shown as empty. The choices are read-only, so the user cannot select an option and the actual value on the field is not displayed.
Forms and Fields PRB1347928 KB0752258	Insert and Stay on existing record with a populated Image field on the form behaves unexpectedly, and no 'Update'/'Delete' or 'Click to add...' links are available		Log in to any London/ or Madrid instance. Navigate to Service Portal > Portals. Open any portal record. Configure the form layout and create a field (background image) of type image. Add an image for the Background image field created. Change the title and URL suffix of the existing portal record and click Insert and Stay. Observe that you will not find the Update or Delete actions on the image field to change the image. The same behavior replicates for the Icon field on the portal form in a base instance.
Forms and Fields PRB1349579 KB0756734	Issue with the real time calculation of 'Time Ago'		Log in to a base Madrid or New York instance. Navigate to Customer Service > Cases > Create New. Opened field will auto-populate date and time. Hover the cursor over the date and observe that it reads 'Just now'. Using the date picker, change the auto-populated date. Hover over the date again, you will now see '7h ago' or '6h ago'.
Forms and Fields PRB1351381 KB0758070	Unexpected pop-up prevents users from navigating out of the form	Users get a pop-up 'Leave Site? Changes you have made will not be saved' even though no changes were made.	Navigate to Service Catalog > Catalog Definitions > Maintain Items.. Select an item that has the portal settings section. Under the portal settings section, check the 'Mandatory Attachment' or 'Hide Attachment' checkbox and save. Try to navigate out of the form. Observe the pop up 'Leave Site? Changes you have made will not be saved' even though no changes were made. Expected behavior: Users should be able to navigate out of the form. Actual behavior: The pop up appears.
Forms and Fields PRB1353419 KB0755227	An empty dot-walked field on a form which is set to mandatory at the dictionary level does not allow users to save the record	When a dot-walked field is added to the form layout and it is mandatory at the dictionary level, users cannot save the record if the dot-walked field is empty.	Refer to the listed KB article for details.
Forms and Fields PRB1356373 KB0788115	State choices are missing for task tables	Choices are missing in the filter for the State field in task tables.	Navigate to task.list. On the condition builder, select the State field. Observe that only few choices (which are defined at task table level) are available to select for the State field. After selecting None or Processing, select Run. Observe that all the choice values populated from child tables as well.
Forms and Fields PRB1361984 KB0779351	In New York, the multiline text field does not automatically expand if it is a read-only text field		In any New York base instance Add a description field on any form > incident. Open a closed incident as an Admin and fill a lot of text in 'description' field. Impersonate its "Assigned to" user, and open that incident from both IE11/Microsoft Edge and Chrome. Expected behavior: Either the description field should re-size according to the size of text, or a resize option similar to Chrome should be given, so user can re-size the field in IE11. Actual behavior: Resize option to the field exists in Chrome and Firefox. Resize option doesn't exist in IE11/Microsoft Edge. Only 3 lines are displayed in description, and the user has to scroll up/down which makes it hard to the user to read that text.
Forms and Fields PRB1363705	Agent Workspace users should not need 'template_editor_global' role to be able to see Templates in Workspace forms
Forms and Fields PRB1364356	Illegal access to method writeTo(com.glide.size_aware. SizeAwareServletOutputStream) in class com.glide.ui.SysAttachmentInputStream
Governance, Risk and Compliance PRB1338794	Skipped errors on the GRC: Policy and Compliance Management plugin during the upgrade to Madrid	During the upgrade to Madrid, there are files with skipped errors related to the sn_grc, sn_compliance_pa, and sn_grc_pa plugins.
HTML Editor PRB1330437 KB0749474	When attaching a video using the URL option, the video will be attached but it will not load	When viewing the KB article in Chrome, the video background is black and cannot be played. When viewing the KB article in Firefox, the frame is replaced with an error: 'No video with supported format and MIME type found'.	Open an existing or create a new KB article. On the tinyMCE editor, select 'Insert/Modify video'. Select 'Type: URL - Video' and insert a link to a video. Click Ok. Notice that the video attaches to the article but displays a black preview. Reproduce the above steps 1-4 in a Jakarta instance and notice the video can be previewed in all browsers and plays as expected.
HTML Editor PRB1358401 KB0783203	Unable to select or copy text from the HTML field when made read-only via UI policy		Refer to the listed KB article for details.
Human Resources Service Management PRB1264785 KB0744492	Can't update list controls from a specific scope to Global related lists and this gives a scope error (Invalid Update Error)	Attempting to update the list control for Approvals on the sn_hr_core_case table gives the error: Invalid 'Related list' selected on the List Control record. The Dictionary Entry 'Approval > Approval for' is in application 'Global', but the current application is 'Human Resources: Core'. As a result, users can't remove the 'Omit if empty' option which they need to remove if they want to have the option to manually add approvers without already having approval records.	Set in the HR Core Scope. Navigate to the list control for sysapproval_approver.sysapproval:https://<instance>.service-now.com/nav_to.do?uri=sys_ui_list_control.do?sys_id=fa5370019f22120047a2d126c42e7021 Untick 'Omit if empty' Click Update. Error message: Invalid 'Related list' selected on the List Control record. The Dictionary Entry 'Approval > Approval for' is in application 'Global', but the current application is 'Human Resources: Core'.MessageInvalid update.
Human Resources Service Management PRB1352846 KB0783054	Scoped read ACL on sys_report created by the Content Automation plugin (com.sn_content_automation) throws an exception which is visible in the [syslog] table		Log in to an instance with the 'Content Automation' plugin (com.sn_content_automation) enabled. Have a user with the 'report_user' role and belonging to a specific group. Create a report as an admin user and update the sharing settings to 'Groups and Users'. Select the group the user belongs to (the group from step 1) Navigate to 'sys_report.list' in the Filter Navigator. Filter the list to show the records where User is Group. Enable Debug Security, Debug Scopes, and Debug Log. Impersonate the user from step 1 and make sure to be in the Global scope. Navigate to 'sys_report.list' in the Filter Navigator. Verify that the report is visible to the user in the list. Check the logs in the UI by scrolling down. Expected behavior: The read ACL on [sys_report] and in the Content Automation scope should not have a call to 'getUser().getMyGroups();'. The exception is thrown since the function call is only available for Global scope. Actual behavior: The read ACL on [sys_report] and in the Content Automation scope fails.
Human Resources Service Management PRB1354562 KB0780030	In the HR Portal, a delegate is not able to see an Approval record under 'My to-dos'	Delegate unable to see an Approval record under 'My to-dos' while the main approver can see the approval record under My to-dos without an issue.	As admin, log in to an instance. Search for 'Employee: any user'. Click Create Case. Fill in mandatory fields and click Ready for Work, note record number HRCXXXXXXX. Impersonate Abraham Lincoln, navigate to sysapproval_approver and search for the approval for above number HRCXXXXXXX. As Abraham Lincoln, navigate to the HR Portal, approval is also seen under My to-dos. Impersonate another user, navigate to sysapproval_approver and search for the approval for above number HRCXXXXXXX. As that same user, navigate to the HR Portal and observe approval is not seen under 'My to-dos'.
Import / Export PRB1071314	Easy import insert template results in 0 (zero) bytes upon a new choice field addition to a table	Easy import insert template results in 0 (zero) bytes upon a template creation of a table which contains a choice field without any choices populated in the platform.
Import / Export PRB1310764 KB0746839	Cannot import/insert Excel- or CSV-format data files into 'alm_asset' and 'alm_hardware' tables for 'Model' or 'Model category' attributes		Refer to the listed KB article for details.
Import / Export PRB1345938	'Test Connection' for LDAP via MID Servers: Timed-out 'test connection' jobs are not canceled
Import / Export PRB1346900	'GlideListCoercion' no longer alters the target field in a transform map if the type is list and no reference is associated on the target table
Import / Export PRB1348635	Request for the same options for 'reference_value_field' as for reference types during Transform Entry definition GlideListCoercion
Import / Export PRB1353810	Importing group/user LDAP data from Active Directory is very slow	User/Group updates in Active Directory take longer to be synchronized.	Create 1000 test users in Active Directory using a PowerShell script. Mark the end time of the user creation. Navigate to import sets in the instance to find the LDAP imports are processed in batches, which leads to a significant delay. Expected behavior: The LDAP inserts/updates are all imported in one import set. Actual behavior: The LDAP inserts/updates are processed in batches leading to significant delays.
Import / Export PRB1354046	Import Set Deleter job causing RR lag when using Oracle and SharePlex
Import / Export PRB1366882	Users are unable to export if the user id is longer than 40 characters	If a user has a user name (user_name) that is longer than 40 characters, the values in the Created by (sys_created_by) or Updated by (sys_updated_by) fields are truncated when a record is created or updated, and this user will not be able to export the attachments.
Import / Export PRB562441	Public key authentication with SCP as a datasource file download option is no longer supported
IntegrationHub PRB1323703	Microsoft AD spoke actions fail with errors	The following error message appears in the log: 'Worker-Expedited:IPaaSActionProbe SEVERE * ERROR * Failed while executing ActionAddUserToADGroup.ps1 (Access denied)'.
Knowledge Management PRB1352197	Contextual search with Knowledge context is throwing an exception when no search parameters are provided in the request		Install any language. Open REST API Explorer, and select Contextual Search API. Provide the following: inputcontext = 03ddb541c31121005655107698ba8f7fquery = spam Send the request.
Knowledge Management PRB1353174 KB0781937	Reset the valid_to date on existing articles and preserve validity beyond Jan 1, 2020	The valid_to field on the kb_knowledge and the article template tables indicates the date until which the article is valid. The default value for this field is currently set to '01/01/2020', which needs to be updated.	Navigate to Knowledge > Articles > Create New. Populate the required fields and save the article. Verify the valid_to date value.
Knowledge Management PRB1356855	Default semaphore exhaustion due to the script include SocialQATags	The script include SocialQATags creates a query against the label_entry table with no filters and causes out of memory errors.
Knowledge Management PRB1357888	Article dot-walked fields on lists and reports are not displayed
Knowledge Management PRB1361601 KB0783410	The bottom of the page is displayed when opening a knowledge article	When the system property 'glide.knowman.show_user_feedback' is set to 'onClick', the bottom of the page is displayed by default when opening a knowledge article.	Log in to a New York instance. Set the system property 'glide.knowman.show_user_feedback' to 'onClick'. Open a knowledge article that users have to scroll to view. Expected behavior: The top of the page should be displayed by default. Actual behavior: The bottom of the page is displayed by default.
Knowledge Management PRB1363136	The 2MB Tomcat limitation causes issues for HTML fields	The Tomcat server is configured with a content limit of 2 MB for post requests. Each post request sent after clicking Save or any UI action on the form consists of the original value and the modified value of all fields. For articles that are about 1 MB, this can lead to the creation of the articles on which no action can be performed. For articles that are about 2 MB, the creation of the articles will fail.
Lists PRB1316682 KB0743732	Unable to add the related field column to a list report by dot-walking	Users are unable to add the related field column to a list report by dot-walking. The selected column does not render on the report and disappears from the selected list of columns. The behavior is seen in the new UI report designer.	Refer to the listed KB article for details.
Lists PRB1326497	Removing a tag from the dashboard causes the page to refresh		Create a new report with the following details, make sure that the 'Tags' column is added in the list view of the report: Name: Open Incidents By Assignment Type: List Table: Incident Run and save the report. Add the report to a dashboard and view it. In the tags column, add a tag. Notice that the tag is correctly saved. Remove the tag and notice that the page is refreshed and redirects to the homepage.
Lists PRB1337440	When using a related list condition 'Equal to 0/None', which also includes a dot-walk condition, the records are not returned but the record count is returned correctly
Lists PRB1343085	When using 'Group by' in the list view, the 'Show just this group' link is not applying the tiny URL when clicked	Issue occurs in the list view with a filter that is using 'is one of' which contains 1,000 entries and uses the tiny URL which will show sysparm_tiny in the URL. When 'Group by' is applied to a column, the 'Group by Name' links will cause the screen to go white. This is because the full query is put into the URL instead of the tiny URL, which reaches the browser limit, causing the screen to go white.
Lists PRB1356157 KB0759069	Clicking on the record number after selecting the cell from list view opens the list edit box instead of the form		Open IE browser. Log in to a Madrid instance. Open incident.list. Click around the record number to select the cell. Click the record number. Expected behavior: It should open the form. Actual behavior: It opens list edit box to edit the record number.
Lists PRB1357788	'Response Time' bar overlaps with the related list	In a related list with more than 3 records, the response time bar will overlap the list.	Navigate to incident.list. Add related lists: Affected CIs Affected locations Attached knowledge Add 4 records to the 'Affected CI's' related list. Ensure the respond time bar is expanded. Click the 'Attached knowledge' tab and reload the form and notice the response bar has overlapped with the list.
MID Server PRB1342784	PowerShell Probe with WinRM on rare occasions returns data from the MID Server host itself instead of the remote host	When WinRM is used, the PowerShell Probe attempts to import cmdlets from the remote host. If this import fails, the error is not handled properly and the rest of the script continues to execute. The query cmdlets, which are supposed to be imported from the remote host, are executed against the MID Server host instead.
MID Server PRB1362808	MID Server threads stall on the execution of the 'Enable-PSRemoting-Force' command	When multiple threads execute the 'Enable-PSRemoting-Force' command concurrently, one of the threads stall indefinitely due to a lack of response from the PowerShell console.
MID Server PRB629635	MID Server auto restarts every 30 minutes	The MID Server is stuck in an infinite restarting cycle every 30 min. This leads to slow ECC Queue processing.
Mobile (Classic) PRB1193996 KB0711959	When a form contains the same field that is added to different sections, the form fails to load via $mobile.do but works fine on the native mobile application		Refer to the listed KB article for details.
Mobile (Classic) PRB1347630 KB0756559	Incorrect timestamps for activity streams show up in the ServiceNow Agent mobile app when the timezone 'glide.sys.default.tz' is set to various values, for example, Europe/London, US/Eastern, and Europe/Amsterdam		Refer to the listed KB article for details.
Mobile Studio (non-classic) PRB1329500 KB0759212	On the Mobile App, adding the related list item causes the screen to go white and not load		Refer to the listed KB article for details.
Mobile Studio (non-classic) PRB1355320 KB0759361	In Mobile Studio, applet launchers do not load and display a blank page	In New York Mobile Studio, after clicking Applet Launchers, a blank page is displayed and errors appear in the console.	Navigate to the Mobile Studio in a New York instance. Ensure that the property glide.ui.escape_all_script is set to false on this instance. Try to launch the applet launcher of any mobile app in the Studio. Notice that it loads a blank page.
Mobile Studio (non-classic) PRB1361241 KB0786477	The page stops working when trying to select a field function		Navigate to Mobile Studio > Applets > Incidents. Under the Form Screen tab, navigate to Body. In the Field Functions section, click + to add a field function. Select Short description as the field. Try to select a function. Notice that errors appear in the console and the page stops working.
On-call Scheduling PRB1352203	Providing coverage does not default to the proper end of shift when the span is through midnight	When managing a shift that spans between two days, the 'Shift end' defaults to midnight of the first day.	In Madrid, create a new schedule template that runs Monday 5PM - Tuesday 8AM. Create a new Rota. In the On-Call Calendar ($oc.do), click the span which appears on Monday and select Manage Shift. Expected behavior: 'Shift end' defaults to Tuesday 8AM. Actual behavior: 'Shift end' defaults to Monday midnight.
Orchestration PRB1349797 KB0752093	MID Server script files used by Orchestration activity packs and PowerShell activities are not signed, requiring unrestricted execution policy which is no longer allowed for some users		Set PowerShell execution policy to AllSigned or RemoteSigned on the MID Server host. Attempt to run any PowerShell activity on it.
Outbound Messaging PRB1349396	When the size bytes on the sys_attachment record is less than the actual size, the default thread gets stuck on DirectRESTRequestDispatcher .doPost method
Password Reset Application PRB1356136	'Default Self Service' process ignores the redirect URL	When using the base instance 'Default Self Service' password reset process, users can select a redirect URL. This URL is ignored by the system which will instead either send the user back to where they were or to '/navpage.do'.
Patterns PRB1349714	The Azure database fails on Redis databases due to invalid query	When discovering Redis databases, the following error appears: 'Groovy code failure. org.json.JSON Exception: Missing value. at character 11 of {"objects":}. Missing value. at character 11 of {"objects":}'.
Patterns PRB1352488 KB0788181	High CPU load on DB server due to inefficient queries	'Network Switch' pattern returned string literal 'null' leading to Pattern Pre/Post to running inefficient queries, which caused high CPU spikes on DB host.	Refer to the listed KB article for details.
Performance Analytics PRB1353747 KB0758409	Reporting series API sends back incorrect data when glide.sys.date_format is different than the base instance value yyyy-MM-dd	The date range selector in the Analytics Hub shows 0 for all statistics when using the sliders.	Run the incident historical PA data collection job. Navigate to sys_properties list and change the value of glide.sys.date_format to dd-MM-yyyy. Navigate to analyticshub and open any indicator with scores. Move the date range slider. Expected behavior: Statistics are updated with correct values. Actual behavior: All statistics are 0.
Performance Analytics PRB1358400 KB0777681	The New York upgrade of the Performance Analytics (PA) content for Configuration Management Database (CMDB) may cause performance degradation		Refer to the listed KB article for details.
Persistence PRB1300875	The preview button in Database Views has an incorrect label		In a Kingston instance, navigate toSystem Definition > Database Views. Open the configuration (for example, name = incident_metric). Click Try it. Click the preview button (the 'i' icon) of any record. Notice that a random string is shown instead of the correct label.
Persistence PRB1311676	Tagged projects are not working in the PPM portal	Tagged projects are not working in the PPM portal, triggering the following error: 'Syntax Error or Access Rule Violation detected by database (Not unique table/alias: 'task0')'.
Persistence PRB1331511	Performance issues due to the DBNamesChecker excessive cache flushing and reloading with sys_db_view changes	Changes to the sys_db_view lead to a full cache flush of the DBNamesChecker cache and trigger full cache rebuilds.
Persistence PRB1345305	Rollback running slow and records in sys_rollback_sequence incorrectly marked as recovered when the record is actually not recovered	While updating the recovered flag, there is a missing condition on the document_id. As a result, all records in a table for the rollback context get updated together. Because this update, which runs after each record, is recovered with the missing condition and can update thousands of records, this update can take a few seconds. Considering the number of records that need to be recovered, the issue will cause the rollback to take much longer than expected.	Run rollback for a rollback context which has more than 100,000 records [sys_rollback_sequence]. While the rollback is running, filter on sys_rollback_sequence for the context and set 'Recovered' to true Sort with the Number field in ascending order. Upon clicking the document_id field for the first row in this list, you will notice that there will be a message: 'Record not found'. When the rollback completes the record will be recovered, but the 'Recovered' flag is updated before the record gets recovered.
Persistence PRB1347889	Issues with thread deadlocks and instance nodes restarting	Applying update sets can trigger a system-wide cache flush, which can (as a result of this bug) cause a deadlock, and nodes restarting.
Persistence PRB1353244	When the cleaning rollback job is running, the rollback can potentially delete data from tables that are not shadow tables
Persistence PRB1361968	When deleting records from a table in a TPC hierarchy, a connection error can cause data loss	If the schema of a table within a TPC hierarchy is rebuilt and there is a connection exception for the DB during the process, then later when records are deleted from a child of that table, it is possible for the platform to erase all records in the whole hierarchy.
Persistence PRB1363138	Issues in the automatic TPP column migration: the platform can fail to properly create the column on the new partition when the current partition is out of space	When a new column in a TPP table is created via the UI and the column needs to be on a new partition because the current partition is out of space, the platform can fail to properly create the column on the new partition.
Persistence PRB1366878	Special characters and/or escaped characters cause issues for DB parser
Platform Licensing PRB1367576 KB0784339	Tables are not created properly if there is sys_db_object object with empty name		You can identify the null object in the [sys_db_object] table by running this query: https://<instance-name>/sys_db_object_list.do?sysparm_query=nameISEMPTY&sysparm_first_row=1 Or look for nameISEMPTY in the [sys_db_object] table.
Platform Security PRB1368118 KB0782890	The 'Forgot Password' flow is not working in scoped apps		Refer to the listed KB article for details.
Product Catalog PRB1351676 KB0755786	'Publish to Hardware Catalog' redirects to 'Record Not Found' due to the use of 'gr' in the global scope in the publish_to_product_catalog UI page processing script		Refer to the listed KB article for details.
Project Management PRB1352492	The project actual effort resetting to zero (0) when a new decision is created for the project		Create a project and move it to the 'Work in Progress' state. Create a time card for the project. Notice that the actual effort has a value populated properly from the time card. From the related list, create a decision record. Submit the record. Notice that the actual effort field is set back to 0.
Project Management PRB1358813	Certain Microsoft Project Imported Project Tasks are showing with WBS numbers different than in MS Project
Project Management PRB1360110	Planned start date not rolling up on Parent Project tasks
Project Management PRB1361254 KB0787168	In New York, the planning console takes a long time to load when the overall planned duration of the project is large		In a New York instance, create a project record. Add a project task with a planned start date and planned end date in January 2016. Add a project task with a planned start date and planned end date in December 2019. The planned duration for the project should be over 1000 days. Load the planning console. Notice that it takes 20-30 seconds to load even though there are only 2 project tasks and no dependencies.
Related Lists PRB1285274 KB0748791	'Edit default filter' does not work when users have a filter applied on the related list		Refer to the listed KB article for details.
Reporting PRB1316333 KB0782908	The month columns are sorted incorrectly in the time series report with multiple datasets when switching to a different language other than English	When switching to a different language other than English and there are two or more months where the first letters are identical, the month columns are sorted incorrectly in the time series report with multiple datasets.	Refer to the listed KB article for details.
Reporting PRB1328915	Report not attached in a scheduled report	Scheduled reports fail to add attachments in emails.
Reporting PRB1332175 KB0754224	Thin columns appear in column, trend, area, and bar reports, which makes them difficult to use and prevents the ability to drill into the data.		Create the System Property named 'glide.chart.boost' with 10 as the value. Create a new report as follows: Source type: Table [cmdb] Type: Bar Group by: Company Stack by: Assigned to Run the report. Expected behavior: The bars are a normal width. Actual behavior: Very thin lines are displayed.
Reporting PRB1347920	Inconsistency is observed in the behavior when using 'Group by' and 'Stack by' values	Inconsistency is observed when using groupBy and stackBy values in a report with domain-separated choice lists and deleted or inactive choice lists. When using the choice list in stackBy, the bar graph shows only the value from the domain where the report is being executed. However, the data table shows the data from all the domains. When groupBy and stackBy values are interchanged and the choice list is used in the groupBy, the bar graph shows all the values from all the domains like the data table.
Reporting PRB1351027	The list report is not shown on workspace if users select 'External Import' as the source type or select the imported table with the source type 'Table'		Navigate to Reports > Create New. Select 'External Import' as the source type and import an Excel spreadsheet as a table. Select 'List' as the report type and save the report. Add the report to workspace. Notice the message: 'Your workspace does not support this visualization.' In the report, change the source type to 'Table' and select the imported table. Save the report. Refresh workspace. Notice that you will see a blank list with a link 'Show all' on it. If the user clicks the link, it also shows an empty list.
Reporting PRB1371913 KB0786326	Dangling records in sys_ui_view and sys_ui_list cause database contention	An increased number of queries against sys_ui_list is causing database contention, unnecessary temporary sys_ui_list records are created, and stale records are not cleaned.	Refer to the listed KB article for details.
Reporting PRB668418 KB0584080	Reports break when workflow activity variables are added as columns in list reports	When reporting on the wf_activity table with variables, no results are displayed. Workflow activity variables are not supported as columns in list reports.	Create a list report on the Workflow Activity [wf_activity] table. In the slushbucket, add a workflow activity variable such as 'Variables.Catalog Task.Instructions'. Save the report. Users either see a blank page under the headers without a reference to the number of results returned, or a blank page under the headers with a reference to the number of results returned. Filter conditions do not seem to have an affect on this behavior.
Resource Management PRB1357740	Aggregates are showing incorrectly when the confirmed/allocated hours of the users are updated in the resource workbench		Create a user and add the 'pps_resource' role. Add the user to any group (sys_user_group), and assure that the role 'pps_resource' is added to the group. Create any demand with the duration of 1-3 months. Click the Resource Plan tab and click Manage that redirects to the allocation workbench. Create any resource plan on the demand from August to October. Notice that the planned hours are distributed randomly across August, September, and October. Select the user 'Tom Cruise' in the lower tab of the allocation workbench. Click Confirm. Change the confirmed/allocated hours in the workbench. Notice that after changing the confirmed/allocated hours, two more hours have been added to the availability of the user 'Tom Cruise', and they are assigned to the user for a non-working day.
Resource Management PRB1358405	Floating point or round off issues in the resource form, resource workbench (or allocation workbench), and allocation engine
Security Access Control Lists PRB1321862 KB0786565	Activation of the CSM plugin through datacenter does not add the snc_internal role to ACLs	Activation of the CSM plugin should add the snc_internal role to all the ACLs with no roles defined. However, a few records are skipped.	Refer to the listed KB article for details.
Security Access Control Lists PRB1356040	When a slowdown occurs, AllTermsCache can cause excessive flushing due to multiple threads loading the cache concurrently	When the system is slow enough, the AllTermsCache JVM lock expires and multiple threads end up loading the cache concurrently.
Server Side Scripting PRB1341509 KB0752447	The GlideDate API is not honoring getDisplay ValueInternal()	The GlideDate API is not functioning correctly. It is not honoring getDisplay ValueInternal().	Refer to the listed KB article for details.
Service Catalog: Service Portal Widgets PRB1323308 KB0754076	When updating or adding a new row in the multi-row variable set on Service Portal, the RITM form throws errors		Create a catalog item with a multi-row variable set and several variables. Navigate to Service Portal. Try the item. Add several rows in the multi-row variable set and place an order. Open the generated RITM form in the portal and try to add one more row in the multi-row variable set. Save the changes. Notice that the record is updated and saved, but errors also occur.
Service Catalog: Service Portal Widgets PRB1326755 KB0752405	If the catalog item is not cached, $SP.canReadRecord against sc_category in the server script results in invalid input object	When calling $sp.canReadRecord() against a catalog category, the input object is being overwritten with the sys_id of a workflow that belongs to an item within that category. This can cause issues if the widget later tries to access a variable passed to it from the client.	Pass a variable from client to server script using the input object and server.update. In the server script, run $sp.canReadRecord against a catalog category. This catalog category should have items with workflows associated. Attempt to use the variable from step 1. Expected behavior: Users should have access to the variable. Actual behavior: Users do not have access to the variable and in some cases see an error about accessing an invalid member of 'null'. If you print the input object to console users get the sys_id of a wf_workflow record.
Service Catalog: Service Portal Widgets PRB1352307	User gets error that mandatory fields are not filled in portal even though the mandatory fields are filled
Service Catalog: Service Portal Widgets PRB1353010	For the multi-row variable set, the date field shows today's date on a produced record with the com_glideapp_questionset_ default_question_editor macro	For the multi-row variable set with a date field in it, if the record producer is submitted with a date with a format other than yyyy-MM-dd, the date variable shows today's date instead of the date selected by the user. This happens to the form that uses the com_glideapp_questionset_default_question_editor UI macro in the formatter.
Service Catalog: Service Portal Widgets PRB1354630	The system property glide.sc.enhance.labels does not work with select box variables in the Service Portal
Service Catalog: Service Portal Widgets PRB1364044	Plugin com.glideapp.servicecatalog.portal is loaded too early to install the scoped app		Log in to a Madrid instance. Open the catalog item 'Apple iPhone 5' from sc_cat_item.list. Create 2 new variables as follows: Type: Select Question: Any string Name: Any string Type: Checkbox Question: Any string Name: Any string Price if checked: any value > 0 After the creation of the Select variable, create a choice list and include the price values that needs to be appended. Open the catalog item in the portal and notice that pricing information is added to the choice values with the prefix as 'Add' and pricing information is added to the checkbox values with the prefix as 'Will add'. Navigate to system properties and set the system property glide.sc.enhance.labels to false. Open the catalog item in the Portal and notice that pricing information is not hidden for choice values of select variables and pricing information is hidden for the checkbox values. Compare the behavior with the desktop view of the catalog item where the property is considered.
Service Catalog PRB1350352	System is showing the mandatory field names as 'Undefined' in the error message	System is showing the mandatory field names as "Undefined" in the error message when submitting a legacy type survey without filling in that mandatory field.
Service Catalog PRB1352906 KB0758294	Ordering a catalog item fails with an error when glide.sc.sp.twostep is set to false	When glide.sc.sp.twostep is set to false, ordering a catalog item fails with the error 'FAILURE: Validations failed. Failed to Order Item'.	Create an ATF test with two steps Open a Catalog Item (SP) with Apple iPad 3 catalog item Order a Catalog Item (SP) - assert that it should succeed Run the ATF test, it should pass. Change the value of the sys property glide.sc.sp.twostep to false. Run the ATF test. In step 2, the test should fail with the message 'FAILURE: Validations failed. Failed to Order Item'.
Service Catalog PRB1355339 KB0780133	The Flow Context related link UI action under RITMs does not redirect to the respective flow contexts		On a base instance, activate the com.glideapp.servicecatalog.flow_designer plugin Open any active applicable RITM record. Click the Flow Context related link UI action.
Service Catalog PRB1356860	Setting a 'null' value to a variable breaks the 'Submit' function of the record producer	If the value for a question is set to 'null' using a catalog client script and if this variable/question is used in a record producer, the user cannot submit the record producer.
Service Catalog PRB1359637 KB0761118	The Requested Item record cannot be edited if the multi-row variable set in the variable editor is set to Read-Only by a catalog UI policy		Create a catalog item 'TestSNC'. Create a single-line text variable 'Q1'. Create a multi-row variable set 'MRSV'. Create two single-line text variables 'Name' and 'Age' for 'MRSV'. Create a catalog UI policy 'Test UI Policy': Enable 'Applied on Requested Items', 'On load', 'Reverse if false' and 'Run Script' Execute if true: 'g_form.setReadOnly('mrsv',true);' Request the catalog item 'TestSNC' on Service Portal. Click to open the requested item in the platform view. Add additional comments, change watch list, state quantity, Q1. Click Save. Expected behavior: Fields in Step 8 should be saved on the form. Actual behavior: Fields in Step 8 are not saved on the form.
Service Catalog PRB1366661 KB0790024	When using setDisplay to hide a multi-line variable, the label is not hidden if you do not have the write access	Multi-line text variables are not properly being hidden. Catalog variable labels are still visible when setDisplay() is false and request items are displaying variable label for non-admins.	Refer to the listed KB article for details.
Service Catalog PRB1369331 KB0787378	Saving the RITM form after marking variables as ReadOnly using setVariablesReadOnly(true) or setReadOnly('variableset','true') removes the rows from the table	Saving the RITM form after marking variables as ReadOnly using setVariablesReadOnly(true) API is removing the rows from the table.	Refer to the listed KB article for details.
Service Level Agreement (SLA) PRB1328248	Workflow activities that create a record can cause a stale 'current' GlideRecord object when the engine process of the created record involves a modification in the 'current' GlideRecord object of the workflow
Service Mapping PRB1322645	Cloud Discovery: excessive calls to script include DiscoveryHostUtils during lab discovery	Scheduler is overloaded and does not work as expected.
Service Mapping PRB1340557	Discovery log link to identification log doesn't work
Service Mapping PRB1354769	Relations coming out of the outbound cluster EP are unnecessarily removed when other connections are created	In the top-down discovery process, while discovering an outbound cluster through EP 1, some relations which are originated from different EPs and are connected to the same outbound cluster are unnecessarily removed.
Service Portal PRB1114350 KB0755837	The field type 'URL' does not display consistently with the platform UI	When a URL field is added to a form such as Incident, the field is a clickable link. However, the same field in the form on Service Portal is not a clickable link. It is a read-only grayed field.	Refer to the listed KB article for details.
Service Portal PRB1309229	Images pasted into HTML variables are not saved in the resulting RITM
Service Portal PRB1315531	Time zone setting not saved if set from the Service Portal profile page
Service Portal PRB1318963 KB0719860	In the ticket conversations widget, the shortcuts to add an entry and add a new line are not configurable		View any record in the portal in which the ticket conversations widget is displayed. Type a message into the ticket conversations widget. Press Enter, which will add your entry. Press Shift + Enter, which will add a new line to your entry. This is expected functionality, but it should be possible to change which action those shortcuts perform.
Service Portal PRB1337667 KB0748014	Service Portal theme CSS includes are not loaded as separate files but are embedded in HTML	From Madrid onwards, Service Portal theme CSS includes are not loaded as separate files but are embedded in HTML using the style tag. If includes are large, performance is impacted.	Refer to the listed KB article for details.
Service Portal PRB1342101 KB0748456	Setting value in List Collector variable via Client Script does not work in Service Portal when the display values contain comma		Create a new catalog item with one list collector variable named 'test_var' which references the sys_user table. Create an onLoad client script. Open the dictionary record of the Name field of the sys_user table. Change Line #14 in the script to '- current.last_name + ', ' + current.first_name;'. Open the catalog item from Service Portal. Expected behavior:There will be two users selected in the test_var List Collector: Abel Tuter and Abraham Lincoln. Actual behavior:The two users selected in the test_var List Collector areTuter and Abel, which is incorrect.
Service Portal PRB1349440	Scripts in the UI policy run even when 'Run Scripts' is false
Service Portal PRB1349658 KB0751405	ACL with conditions on table pointed in Related list of a record doesn't load related list in Service Portal using Form widget		Refer to the listed KB article for details.
Service Portal PRB1353449	The date format breaks for the dd-MM-yyyy formatting	The Date type variable for a catalog item is not storing the date correctly when using the dd-MM-yyyy format.
Service Portal PRB1354810 KB0780840	List viewed in id=lf page opens a new record by default	After clicking the catalog task under the related list in the form of a requested item, it opens a widget that by default renders a new record in the right pane.	Log in to Service Portal. Search for the catalog item 'Access' and submit a request. Open the generated requested item with the form 'id' and scroll down to Related List. Select the catalog task record in the related list. Notice that a new record is rendered in the right pane.
Service Portal PRB1357259	The published date for knowledge articles shows incorrect duration on Service Portal if the system date format is set to 'dd/MM/yyyy'	The published date for knowledge articles shows '50y ago' on Service Portal if the system data format is set to 'dd/MM/yyyy'.	Log in as admin. Navigate to the system property 'glide.sys.date_format'. Update the value to 'dd/MM/yyyy' and save. Log out and log in again. Navigate to '/sp' portal. Click the head menu Knowledge. Select any of the categories. Click to open any article. Check the published data besides the calendar icon. Expected behavior: All published dates should vary according to the real published data of the knowledge articles. Actual behavior: All published dates are '50y ago' on both the KB Category Page widget of kb_category and the KB Article Page widget of kb_article.
Service Portal PRB1359153	Inconsistency in choices displayed for the lookup/choice field/variable in the portal and the platform
Service Portal PRB758551	Invalid choice list value isn't shown in the form
Service Portal PRB933382	When viewing an old version of a knowledge article in the KB article page widget, users are unaware that a newer version exists	When viewing an old version of a knowledge article in the KB article page widget, users are unaware that a newer version exists. But the desktop UI provides a link for that.
Service Portfolio Management PRB1366970	Read/write roles are not being inherited when accessing the service_offering tables after the New York upgrade
Software Asset Management Professional PRB1354531	If the user has more than two entitlements (common per user) with the same downgrades and different allocations, only the first entitlement's allocations are honored
Software Asset Management Professional PRB1363491	Upgrading to New York takes a long time because of the fix script that creates tasks for transfer_order_line records	For instances that have transfer_order_line records, upgrading to New York takes a long time because the fix script needs to complete creating tasks for transfer_order_line records before the upgrade can be completed.
Tables and Dictionary PRB1342593	Unnecessary cluster cache flushes for DBNamesChecker
Tables and Dictionary PRB1343917	Deleting records from tables with columns stored offrow throws an error: 'Syntax Error...INSERT INTO sh$task_offrow...'		Create a table that extends the task. Create a mediumtext column, for example, a string with a max length of 400. Activate the 'Database Column Offrow Migration' plugin. Open the Dictionary record for the column created in Step 2, and click the 'Move Column Offrow' related link. Click Start. Create a record on the table. Open the record and click Delete.
Templates PRB1360635	Scrolling on templates is not working	Users cannot scroll on all templates in IE.
Text Search PRB1347869 KB0780766	Bars & Pies shows 'No data to display' with keywords filter		Refer to the listed KB article for details.
Time Card Management PRB1330691	Widget tc-grid loads Time Cards very slowly
Time Card Management PRB1333021	Task Selector is generating a slow query
Transaction and Session Management PRB1345318	Upgrade fails due to the quota exceeded for scoped background transactions
UI Action PRB1338781	On Madrid instance, duplicate UI Action name " generate_variables" present on the activation of the Cloud Management plugin (com.snc.cloud.mgmt)		On a Madrid instance, activate the 'Cloud Management' plugin (com.snc.cloud.mgmt). Navigate to UI Action Add an Action Name column and filter by 'generate_variables'. Observe that duplicate UI action names are found for the Activate and Auto-generate variables UI actions. The Trigger UI action will get Error Message: 'Action not authorised'.' When the user deactivates the Activate UI action, they do not receive the error message.
UI Components PRB1250510 KB0748967	List calculation for dot-walked fields is not working		Refer to the listed KB article for details.
UI Policy/Client Script PRB1181534	Mandatory flag not greyed out when the Glide List field with the value entered is set ReadOnly by UI Policy on onLoad	If users have a Glide List field on a form that has a value within it, and set the field to be read-only either through a UI Policy action or a script, the red mandatory flag does not grey out.	Log in to a Jakarta instance. Navigate to an incident record in form view. In the notes section, enter a value in the 'watch_list' Glide List field if one not already present. Create an onLoad UI policy that has a policy action that sets the 'watch_list' field to be read-only. Navigate back to the incident form and you will see that the field is read-only, but the mandatory flag is still red.
UI Policy/Client Script PRB1353452 KB0758921	Warning message 'Warning Invalid query detected, please check logs for details [Unknown field action_run_at in table sys_script]' is created in the system logs on loading the Business rule form		Log in to any instance. Navigate to System logs > Warnings. Open the Business Rules list in a new tab and open any business rule. Navigate back to Warnings and reload the page. Notice a warning message appears: 'Warning Invalid query detected, please check logs for details'.
Update Sets PRB1361510 KB0782189	During the update set commit, online_alters are triggered for the fields whose dictionary entries are not included in the update set	During the update set commit, online_alters are triggered for the fields whose dictionary entries are not included in the update set.	Refer to the listed KB article for details.
Usage Analytics PRB1352350	Per-User subscriptions need to display a message indicating that the user should allocate users to Per-User subscriptions
Usage Analytics PRB1352539	Usage Analytics calls fail with status code 2 and do not persist outbound usage data on the instance since the stream is blocked	Several outbound usage tracking calls fail on the instances with the following: Usage Analytics send failed due to status: 2.
Usage Analytics PRB1374288	Large number of sys trigger records in ready state because of BR 'ASYNC: Handle User-Activation CT tracking' jobs when sys_user table is updated	Excessive 'ASYNC: Handle User-Activation CT tracking' jobs when sys_user table is updated.
Vendor Security Risk Assessment (VSRA) PRB1349421	The 'Submit to vendor' date issue in Madrid
Vendor Security Risk Assessment (VSRA) PRB1351992	Whenever a vendor risk assessment is returned for review, any attachment present in the assessment is removed	Whenever a risk assessment is returned to the vendor for review, any attachment present in the assessment is removed. The attachment is not resubmitted. In a scenario where the attachment field in the assessment is a required field, the vendor is unable to resubmit the assessment unless they reattach the documents. This results in the responses having duplicate attachments.
Virtual Agent Platform PRB1320960	The Virtual Agent (VA) keyword search for topics with stop words throws an error and the topic search does not work	If a topic has a keyword that contains a stop word, the following error appears on all tables in the platform during the search: 'Your text query contained only common words or ambiguous wildcards, please refine your search and try again'.
Visual Task Boards PRB1358194	The 'Lane limit Exceeded' notification is displayed when not required	The notification 'Lane limit Exceeded' appears in Visual Task Boards when no lane limits are set.	As the admin, create a freeform board. Add the ITIL user, and add a new card to the To Do lane. Expected behavior: No VTB notifications should be triggered. Actual behavior: The VTB notification 'Lane limit Exceeded' is triggered.
Vulnerability Response PRB1330285	The out of box Vulnerability Response for the NVD data feed no longer works after the XML feed is deprecated
Web Services PRB1331616	Duplicate login windows appear for IE11	In IE11, after 'Session Timeout', duplicate login windows appear on the screen. Users can still use the top window to log in.

All Other Fixes

To view a list of all other PRBs fixed in Orlando, refer to All other Orlando fixes.

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Release version

Orlando security and notable fixes

The Orlando release contains important problem fixes.

Orlando was released on Jan 23, 2020.: Build date: 01-12-2020_1944; Build tag: glide-orlando-12-11-2019__patch0-hotfix1-01-08-2020

Important: For more information about how to upgrade an instance, see ServiceNow upgrades.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in Orlando: Benchmarks, Document Viewer, Instance Data Replication, and ServiceNow mobile.

For a downloadable, sortable version of the fixed problems in this patch, click here.

Security-related fixes

Important fixes in Orlando

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.


Problem	Short description	Description	Steps to reproduce
Core Platform PRB1347534	Attaching files via the attachment API results in the file descriptor leak leading to the node crash	Attaching files via the attachment API results in the file descriptor leak and 'Too many open files' exceptions.
User Criteria PRB1353133	The user_id is not recognized in the scoped application due to placing the object in global
Orchestration PRB1361731	SSL connections, including but not limited to those in upgrade jobs, can fail to timeout, stalling the connection due to a lack of timeout being set	SSL connections can fail to timeout, stalling the connection. This includes, but isn't limited to, scheduled upgrade jobs.
Discovery PRB1348026	The WMI discovery of Windows fails with the error 'The result file can't be fetched because it doesn't exist'
Service Catalog: Service Portal Widgets PRB1304513 KB0720638	The 'Required information' section is empty when the title of the variable set is the same as the name of a mandatory variable	An error appears in the console panel, and the 'Required information' section is empty.	Refer to the listed KB article for details.
Persistence PRB608048	Archive threads can run in parallel on separate nodes for long running archive processes, degrading performance and adding noise errors to the log	The archiver is triggered hourly (by default) by a scheduled job, and only has protections to prevent a parallel archiver thread on the same node. If the archiver job is picked up by a node that is not currently running the archiver, it will run, despite a running job on another node.
Reporting PRB1353299	The Export to PDF option is not available to normal users even if they are able to view the record
Reporting PRB1319548 KB0745494	The option Export to PDF for the multilevel pivot chart is broken with an error	An error occurs when users try to export the multilevel pivot chart as a PDF.	Create a multi level pivot any table, for example: Table: Incident Select Columns: Alert type Select Rows: Delivery plan Save the report. Try to export the report as PDF.
Authentication PRB1360557 KB0778152	The email 'New certificate(s) added for the IDP(s)' is sent every 30 minutes after upgrading to New York with SSO enabled	After upgrading to New York, whenever the job 'Refresh MultiSSO IDP Metadata' runs (by default, every 30 minutes), a notification email is sent with the subject 'New certificate(s) added for the IDP(s)'.	Upgrade the instance to New York or provision a New York instance. Set up single sign-on. Notice that once the job 'Refresh MultiSSO IDP Metadata' runs, the email is created with the subject 'New certificate(s) added for the IDP(s)'.
Asynchronous Message Bus PRB1349642 KB0754314	The Asynchronous Message Bus (AMB) JS client does not correctly re-subscribe to channels after a disconnect	If users navigate away from Safari to another app such as Messages or Email and then back to Safari after a minute, the AMB will not be correctly connected and new messages will not show.	Open two windows with different users and start a chat. Disconnect the internet for more than 30 seconds. Reconnect the internet. Try resuming the chat between the two users. Notice that the second user does not get the message you attempt to send.
Discovery PRB1350180	The Windows discovery using the MID service account fails	If users use only the service account on the MID Server service for their Windows credential and do not have any Windows credentials in the credential table of the instance, all Windows discovery probes return details from the MID Server host and not the target that is meant to be scanned. The WMI classify probe returns the hostname of the MID Server, not the target.
Condition Builder PRB1319410	Filtering for multiple variables on the sc_task table does not work	If a user tries to apply a list view filter on the sc_task table and if the filter contains queries for multiple variables (using AND/OR), no results will be displayed.
Authentication PRB1320649	The custom URL configuration is not being removed from datacenter CMDB after the deletion in the user instance
Text Search PRB1338556 KB0749789	Unexpected results are returned in the text search when the term is separated by period, underscore, or hyphen	Inconsistent search results are observed when keywords contain period, underscore, or hyphen. For example, for a document that has a short description wordA.wordB.wordC, when searching for the text wordA.wordB, this document is not returned. However, when searching for "wordA.wordB" (with the double quote), the document is returned.	In the first table, for example, kb_knowledge, create a new record with a short description containing wordA.wordB.wordC-wordD. In another table, e.g. incident, create one record with a short description containing wordA.wordB. In kb_knowledge table, search for wordA.wordB. The previous document added in 1 will not be found You will see the results when doing search withing quotes like "wordA.wordB"
Service Catalog PRB1360816 KB0778185	ITIL users cannot access Additional comments on the sc_req_item form after upgrading to New York		This issue only reproducible after upgrading a previous release to New York. Apply an instance which is on Madrid release. Upgrade it to New York Patch 1 or EA via "Upgrade an instance" in HI Portal. Impersonate as the ITIL user. Open a 'sc_req_item' record. Expected behavior: ITIL user should have access to Additional comments on 'sc_req_item' form. Actual behavior: ITIL user doesn't have access to Additional comments on 'sc_req_item' form.
Platform PRB1327768 KB0751659	Some related lists are not showing language translations in the tab names	Not all related lists associated with projects are translated when the language is changed.	Refer to the listed KB article for details.

Other notable Orlando fixes


Problem	Short description	Description	Steps to reproduce
Activity Stream PRB1354477	Activity Stream usage does not scale	This issue is caused by an excessive number of users viewing and updating a single record and a large number of updates to the records that are audited.
Activity Stream PRB1355505 KB0756098	Using @mentions causes users to be logged out when glide.ui.mentions.check_record_visibility is true	@mentions in comments that result in the popup display of "Enter the name of a person you want to mention" results in the user's session being terminated. This message is displayed after you type @, but can also be triggered with text after the @ and it is that specific process that causes the logout.	Refer to the listed KB article for details.
Activity Stream PRB1373712	Users are not able to close the Activity Stream flyout when using the latest version of Chrome browser	The chevron and the title 'Activity Stream' are missing in the Show Activity Stream flyout when using the latest Chrome browser - version 78.0.3904.##. It is not possible to close it without refreshing the browser.
Advanced Work Assignment PRB1360449	The interaction is not canceled when the end user closes the browser's window		Log in to a Madrid Patch 4a base instance. Configure the Agent Chat in Workspace with AWA. Impersonate a user and navigate to /workspace to mark the user as 'Available'. On another incognito window, log in to the instance as System Administrator and navigate to /$sn-va-web-client-app.do. As System Administrator, click the three dots in the top right corner > Contact Live Agent. As the impersonated user, note the Interaction number created but do not accept it. As System Administrator, open awa_work_item.list in another tab and look at the interaction record at step 6. As System administrator, close the browser window and reload the awa_work_item.listISSUE. The interaction record state changes to 'Queued' but is not canceled.
Agent Intelligence PRB1353565 KB0755722	The machine-learning prediction 'mlpredictor' does not point to the correct URL		Refer to the listed KB article for details.
Agent Intelligence PRB1368529	LOADING_STOPPED errors when activating the plugin com.glide.platform_ml
Agent Workspace PRB1353597 KB0754342	An error occurs when opening records from the scoped application in Agent Workspace	The following error message appears when opening records from the scoped application in Agent Workspace: 'ManyToManyChecker undefined, maybe missing global qualifier'.	Refer to the listed KB article for details.
Agent Workspace PRB1353617	Choices from child tables are visible in Workspace, but are not visible on the regular platform		Create a new table that extends incident. Create a new choice on the category field for the above table. Navigate to incident.do and notice the categories available. Navigate to Workspace and create a new incident. Notice the choice created in step 2 is visible in Workspace, but not visible on the incident view.
Agent Workspace PRB1356556	The 'ws_modal' view can cause skipped errors during the upgrade
Agent Workspace PRB1359291	Related lists are not shown on the form when a record is opened through a reference field		Add a new reference field to the incident table, and reference the alm_asset table. Configure the incident form in the Workspace view so that the new field is on there. Navigate to the alm_asset table and open any record. Configure the form layout for the Workspace view by adding a few fields. Configure the related lists on the form from Step 4 and add some other lists. Open /workspace and open any incident record. Add any record to the reference field created in Step 1 and save. Click the reference icon for the reference field to open the asset. Notice that the related lists are not shown on the form.
Agile Development PRB1356562	The Sprint Tracking tab/board in the Agile Board is not working
App Client UI PRB1349846	Duplicate sys_store_app records can be generated due to the script include 'sn_appclient.UpdateChecker', causing upgrades to fail with errors
Application Installation Engine PRB1308189 KB0758407	Choice elements always have an English value when installing a scoped app on an instance	Language values get overwritten to 'en' for the choice field when installing a scoped app on a new instance.	Refer to the listed KB article for details.
Application Installation Engine PRB1371466 KB0786455	TPP table extensions in the scope with custom fields in the same scope cause storage _alias mapping issue upon deployment	When extending a TPP table within a scope and also creating a custom field within the same scope on the TPP parent, the resulting application will deploy incorrectly causing the scoped table extension to be mapped differently than the table it inherited the field from and other extended tables outside the scope. The result is that from the parent table's list, values in the specific class will be empty but will be visible when viewing the extension specific list. The application on the source instance will be correct.	Refer to the listed KB article for details.
Application Portfolio Management (APM) PRB1337630	Unable to add the hint to the business application fields when the field label is against the base cmdb_ci table
Approvals PRB1373648	When using a reference qualifier in a variable, the approval summarizer UI macro displays 'null' for the variable	Variable field value is showing 'null' in the approval summarizer if a reference qualifier is used in the variable definition.
Appsec – Platform Dev PRB1349112	The introduction of Security Knowledge Base causes duplicate articles
Appsec – Platform Dev PRB1357757 KB0783078	An error occurs when updating, inserting, or deleting a user record	The following error occurs when updating/inserting/ deleting a user record: 'org.mozilla.javascript. EcmaError: Cannot set property "harc_curr_val" of undefined to "No Default Credentials Found"'.	Refer to the listed KB article for details.
Assessments PRB1361188	For change risk assessment, the calculation of the normalized value is incorrect	For change risk assessment, the normalized value should be the sum of actual values multiplied by weighted values. However, the calculation is currently incorrect.
Asynchronous Message Bus PRB1362325	The chat client isolated in its own window loses session due to a lack of HTTP activity	The chat client, when isolated in its own window with only web sockets traffic, will eventually time out due to the HTTP session expiring.
Asynchronous Message Bus PRB1375617	The AMB JS Client does not properly clear channel subscription on unsubscribe	The AMB JS Client only removes a subscribed channel from the list of subscriptions on a window unload event. In certain cases, this could lead to the exhaustion of the AMB_SEND queue. If a user subscribes to many different channels in one life cycle of the client, and that client disconnects and re-connects, it will re-subscribe to all the channels that it had subscribed to at any point in the life cycle of that client (unless it was removed from a window unload event).
Authentication PRB1342894 KB0748823	The presence of OAuth 2.0 credentials in the Credentials table results in no credentials of any type being retrieved by the MID Server	If there is an OAuth 2.0 type credential [oauth_2_0_credentials] added to the list of credentials in the instance, the instance will no longer return any credentials to the MID Server when the MID Server tries to re-load the credential list. The MID Server will no longer be able to run any probes that require credentials. This includes all Discovery, Orchestration, Event Management connector probes, and others. The MID Server agent logs will show the error message 'SEVERE * ERROR * An error occurred while decrypting credentials from instance' when running each affected probe.	Refer to the listed KB article for details.
Authentication - SSO PRB1357551	The certificate validation fails when the 'keyInfo' field is missing in the certificate with Multi-SSO v2	After upgrading to New York, Multi-SSO v2 fails to authenticate users if the 'keyInfo' field is missing in the certificate.
Change Management PRB1351082	Approvals are not generated on Change Management when the language of the user is a language other than English	Change approval policies do not work if the user sets the language to any language other than English.
Change Management PRB1361424 KB0779101	Integration with Service Mapping discovery causes events to be processed slowly	Events are slowly processed due to 'discovery.complete' events.	Refer to the listed KB article for details.
Change Management PRB1374427 KB0788914	Users receive a unique key violation error when submitting a change request	A unique key violation error appears when the Service field is populated on a change request, change.refresh_impacted. include_affected_cis is false, and Refresh Impacted Services is run.	Refer to the listed KB article for details.
Cloud Management Application PRB1340762 KB0748076	Making the attribute correlation_id as indexed within the table sn_cmp_order_step_status as OOB	Index: sn_cmp_order_step_status.correlation_id needed to optimize selects on the table: sn_cmp_order_step_status for discovery related jobs.	Navigate to System Diagnostics > Stats > Slow Queries. Filter contains, for example, 'sn_cmp_order_step_status0.`correlation_id`'. For each slow query, click the Explain Plan button. Note that the query is not making use of any index.
Cloud Management Application PRB1342475	Semaphore exhausted and high instance response time due to the frequent execution of the job 'Fill in tag assignments'
Condition Builder PRB643537	Issue with the filter 'relative on X Days from now'	When filtering with the filter 'relative on X Days from now', no records are displayed. However, the filter 'relative on or after X Days from now' works correctly.
Contextual Search PRB1350491	'Filter configuration record' is not working when there is a variable set in record producer	'Filter configuration record' is not working when there is a variable set in the record producer. If there are just the variables and not the variable sets, it works correctly.	In the navigation bar, enter 'contextual search'. Select Record Producer Configuration. Open a record and make sure the record producer has a variable set. Create a Scripted Filter Configurations with a log statement '(gs.log("I am here");)'. Open the record producer in the native UI (Service Catalog) and verify that the log statements appears in the syslog table on contextual searching. Open the record producer in Service Portal and note that the log statement doesn't show up in syslog table. Perform the same steps without variable set in Service Portal and observe that the log statement appears.
Contextual Search PRB1360052 KB0779378	The filter configuration under the table configuration does not work after changing the searcher from the search context	The contextual search is returning all knowledge results instead of specific results after the upgrade.	Navigate to any table configuration. Create a new filter configuration with a search resource configuration, like 'Knowledge Articles,' and notice that this search resource configuration should be related to your searcher. Open the search context of that table configuration. Change it to use different searcher and save. Return to the filter configuration in step 2, and notice that the search resource configuration is not updated. It should be updated automatically when its searcher is changed. Note: Issue may not reproduce when you update the search context in table configuration.
Core Platform PRB1323489	Semaphores become stuck trying to check if the glide_user _activity value is Base64 encoded	This issue can cause semaphore exhaustion and HTTP-429 error messages if there are enough stuck semaphores.
Core Platform PRB1326021 KB0749231	The column label is not saved when creating a function field		Navigate to System Definition > Tables. Create a new table with two new fields: 'Department' (reference to Department, cmn_department) and 'Group' (reference to Group, sys_user_group). Click New to create a function field with the following values: Type: String Column label: Department Group Display Column name: u_department_group_display Max Length: 100 Function field: true Display: true Function definition: glidefunction:concat(u_department.name," :: ", u_group.name) Save changes. Expected behavior: The column label should be saved with the field. Actual behavior: The field is saved but the column label is wiped out.
Core Platform PRB1349866	Events processing on far nodes after node was offline for 7 days
Core Platform PRB1363245 KB0786379	'Active nodes' mechanism doesn't work correctly and doesn't always creates the correct jobs	Event Management em_event are stuck in the 'Ready' state because the number of running jobs is incorrect.	Activate the Event Management plugin. Navigate to Event Management > properties3. Change the property 'Enable multi node event processing' to true and the property 'Number of scheduled jobs processing events' to 2. Change and add new nodes. Expected behavior: This should create jobs for the new node. Actual behavior: Occasionally it does not create or remove jobs. Changing the properties fixes the issue.
Core Platform PRB1373305 KB0785035	Slow query when the sys_trigger table size grows too large, which affects the scheduler performance	When the sys_trigger table size grows too large, the query to claim jobs slows down. This reduces number of jobs claimed per second on an average. Index (priority, next_action) is required on sys_trigger table.	Access <instance>.service-now.com/sys_trigger.do and filter for the following: Next action at or before Today State is Ready Trigger type is not On Demand There will be a large number of records (>100,000). Access <instance>.service-now.com/stats.do and review the Background Scheduler section, refresh a few times and note that there are available scheduler workers with 'Current job: idle'.
Customer Service Management PRB1356976 KB0758274	The New UI action in the 'Companies' related list for 'Domain' table records is not visible in Madrid		Refer to the listed KB article for details.
Dashboards and Home Pages PRB1344040	Translation issues with newly created dashboard tabs		Switch the language to French, for example. Create Dashboard 1 with two tabs (New Tab 1, New Tab 2). Create Dashboard 2 with two tabs (New Tab 1, New Tab 2). Rename New Tab 2 in Dashboard 2 to 'Renamed'. Open Dashboard 1. Expected behavior: Dashboard 1 should still have two tabs named 'New Tab 1' and 'New Tab 2'. Actual behavior: The content of the two tabs in Dashboard 1 is still the same, but the second tab is renamed to 'Renamed'.
Discovery PRB1334206 KB0749610	ECC Queue Input records remain on 'Ready' state, and Discovery never completes - insertion to discovery_device_duplicate_ips or sys_mutex fails due to Unique Key violation	Sometimes insertion to discovery_device_duplicate_ips fails due to unique key violation, causing the ECC 'input' record to get stuck on 'Ready'. As a side effect, the corresponding discovery status never completes, or gets canceled at the max runtime.	Refer to the listed KB article for details.
Discovery PRB1336617	Network Adapter in 'Absent' status is not updated to 'installed' status after successful Discovery of Active Network Adapter using Server Pattern		Run a discovery against the Linux/AIX Server. Verify that the network adapter is populated in 'cmdb_ci_network_adapter' and that there is a related 'cmdb_ci_ip_address_' record pointing to this NIC. Manually set the network adapter status to 'Absent'. Re-run the discovery against the same Linux server. Expected behavior: The network adapter's status is flipped back to 'Installed' status along with the 'CI IP' (cmdb_ci_ip_address). Actual behavior: Neither the network adapter (cmdb_ci_network_adapter) nor the IP address (cmdb_ci_ip_address) are updated from 'Absent' to 'Installed'. DiscoveryReconciler script include is meant to re-insert the 'Absent' record as 'Installed'.
Discovery PRB1341094 KB0749511	The error message 'Discovery log is too large and could not be saved' appears in the discovery log	The error message 'Discovery log is too large and could not be saved' appears in the discovery log. Increasing the length of the sa_discovery _log.log dictionary does not solve the issue.	Refer to the listed KB article for details.
Discovery PRB1341910	The password reset process generates log errors when trying to insert to the perf_metric_ probe_sensor table	When the Password Reset plugin is enabled and no Discovery plugin is enabled, the log errors related to a non-existent table 'perf_metric_probe _sensor' appear after the password reset process.
Discovery PRB1343838	Re-discovering a CI using patterns assigns a new IP to the CI’s ip_address field even when the old IP is still a valid IP for that CI
Discovery PRB1348201 KB0754325	Network Switch pattern fails on Cisco Catalyst 3750 using SNMPv3 AES 256	The discovery of Cisco switches does not consider SNMPv3 when using AES 256 with Network Switch pattern.	Refer to the listed KB article for details.
Discovery PRB1348746 KB0754866	The 'SNMP - Routing' probe launched for BGP routers causes out of memory errors on the MID Server		Run discovery on any BGP router. Observe that 'SNMP - routing' is being triggered.
Discovery PRB1349945 KB0752558	WMIRunner probe output can be larger than 10,000 characters, which creates a new line that in some cases breaks escaping rules	Windows terminal width can handle 9999 characters. When the MID Server has PowerShell v2, the payload received is more than that, and the data are pushed to a new line. The WMIRunner probe such as 'Windows - Installed Software', which returns a lot of data in the JSON format, will cause JSON parsing errors during sensor processing if the JSON has invalid new lines in it.	Install a MID Server on a Windows host with only Powershell v2. Run Discovery of a Windows Server with a considerable amount of installed software. Notice that 'Windows - Installed Software' sensor is failing with an error and no application patterns are running (e.g. you don't see the expected Oracle DB On Windows, IIS, Tomcat, MSSQL, SharePoint, SASS, My SQL server On Windows and Linux). The ECC Queue input Error string field will have this error. The MID Server version probably will already be up to date when seeing this error: Sensor is expecting JSON format in the output field after probe post processor script. Please check that your MID server is up to date. (sys_script_include.778011130a0a0b2500c4595ad1d1d768.script; line 28)
Discovery PRB1354641 KB0755290	Unusual volume of transactions to/from MID Servers		Refer to the listed KB article for details.
Discovery PRB1365469 KB0780957	Errors occur for Horizontal DiscoveryResult Handler.update DeviceHistory() when the CI does not have the name and the ip_address populated		Refer to the listed KB article for details.
Edge Encryption PRB1359055 KB0761147	Users are unable to pull up certain records on Service Portal after upgrading to Madrid	If an Edge encrypted field contains special characters, it might not be possible to open the record when viewing it through Service Portal.	Refer to the listed KB article for details.
Email PRB1351085	The stack 'main,DataHandler.getInputStream,4 thread' leaks threads and eventually causes an OutOfMemory condition
Email PRB1355204	Meeting invite email content type is always set to METHOD=request even though METHOD value is different in the calendar data	Meeting cancellation results in email with attachment: not supported calendar message.ics.
Email PRB1368300 KB0782320	Inbound email triggers fail to execute on upgraded systems when the Email Filters plugin is not activated	Flow Designer flows created with the inbound email trigger type can fail to execute on upgraded systems that do not have the com.glide.email_filter plugin activated. The flow will fail with the log message 'Exception occurred while evaluating flow triggers null'.	Refer to the listed KB article for details.
Event Management PRB1353927	The Event Management dashboard is not loading and multiple Event Management impact jobs are stuck	This issue results in the dashboard and the alert panel failing to load until the timeout exception and the next Event Management jobs getting be stuck and running for a few hours.
Event Management PRB1363246 KB0780943	Em_events are stuck in the ready state because the cache is not refreshed correctly	Em_events are stuck in the ready state because the cache is not refreshed correctly, but the number of jobs is correct.	Refer to the listed KB article for details.
Event Management PRB1368029	The cache of the event rules and the alert management rules is not being updated from time to time	Users can modify the event rule filter, but it will not apply to new events. The same behavior may occur to alert management rules.
Event Management PRB1371901	In New York, Event Management users who are running with the Statement replication mode will have corruption in the replicated data of ITOM Event Management	This issue only happens in the case of a failover when the instance works with a backup database. During the failover, the impact of alerts on services is calculated incorrectly. The alert panel on the Event Management dashboard shows duplicate records, and the em_alert_history table is not cleaned up.
Financial Management PRB1361007	Expense lines processing the account actuals amount in the incorrect fiscal period
Financial Management PRB1373774	The Fiscal Calendar plugin activation creates a sys_app record for Fiscal Calendar with an empty scope causing Developed Apps to not load	Developed applications tab does not load the applications list and remains in the loading status.
Flow Designer PRB1321672	In Flow Designer, the Update Record action uses the choice display value and not the choice value	Flow Designer is using labels instead of values for reference data pill picker. Therefore, when users try to update fields in a record that have numerical values (for example, the State field), the values are not updated in Flow Designer.
Flow Designer PRB1361008 KB0779289	Flows triggered with multiple RITMs on the same request (or as a part of order guide) evaluate the trigger with the same sc_req_item record	Flow Designer runtime values are showing incorrectly for RITMs.	Install the Flow Designer support for Service Catalog plugin (com.glideapp.servicecatalog.flow_designer). Create a flow that uses the Service Catalog trigger. Create a catalog item with at least one variable and attach the previously created flow to that item. Navigate to the item you created in Service Catalog, fill out the variable, and add it to your cart. Navigate back to the item you created in the Service Catalog, fill out the variable with a different value, and add it to your cart. Do this until you have three of the same item in your cart all with different variable values. Checkout. Navigate to the flow executions and notice that there are 3 RITMs in the runtime value for the RITM configuration. The issue is also reproducible when ordering the item from the Service Portal.
Forms and Fields PRB1233908 KB0752135	GlideForm isEditableField does not return true for editable Conditions type field	ATF cannot use set field values on conditions and fails with an error '"Field 'filter_condition' is not editable" for 'Certification Filter' form.	Refer to the listed KB article for details.
Forms and Fields PRB1326824 KB0751350	Currency fields that are read/write do not save properly when the decimal separator is incorrect	Currency fields that are read/write do not save properly when the decimal separator is incorrect. This is known to be an issue with en_DE and fr_CH locales.	Refer to the listed KB article for details.
Forms and Fields PRB1334313 KB0751474	Currency and price fields marked as read-only at the field definition level are multiplied by 100 when the locale uses comma as the decimal separator	If the locale uses comma as the decimal separator, currency and price fields marked as read-only at the field definition level [sys_dictionary] are multiplied by 100 when the record is updated.	Install the com.snc.cost_management plugin and the com.snc.i18n.italian plugin. Set the system properties below as follows: glide.i18n.single.currency = 'true' glide.i18n.single_currency.code = 'EUR' glide.system.locale = 'it.IT' Access any record from the [fm_ci_rate_card_cost] table. Update the Base Cost field and the value will be calculated over to 'Total Cost', For amounts up to 1000, the value gets multiplied by 100 after saving the form two times. Saving the form one time only won't reproduce the issue. Tests were made with both default English and Italian/Danish (comma separator locale).
Forms and Fields PRB1343388	Homepages and dashboards create sys_cache_flush entries (syscache_related_list_user_personalization, syscache_jelly_script, syscache_realform)	When homepages have reports on them, every execution creates many cache entries into the sys_cache_flush table. If a user has set up many reports like this and they are executed multiple times, it could lead up to thousands of entries in the sys_cache_flush table and synchronization can be slowed down between nodes.
Forms and Fields PRB1344020 KB0752395	Form Choice list attribute is_searchable_choice clears the value when the field is made read-only	On a field which has a few choices present and has been made searchable by is_searchable_choice=true attribute and also has a preselected value, if any UI policy is applied to make it read-only, then the value that was selected was not displayed on the field.	Select a problem record where the value for the Impact field is '3-Low'. Open the dictionary entry of the Impact field and add the attribute 'is_searchable_choice=true'. Create a UI policy to make the Impact field read-only. Open the problem record and notice that the field is shown as empty. The choices are read-only, so the user cannot select an option and the actual value on the field is not displayed.
Forms and Fields PRB1347928 KB0752258	Insert and Stay on existing record with a populated Image field on the form behaves unexpectedly, and no 'Update'/'Delete' or 'Click to add...' links are available		Log in to any London/ or Madrid instance. Navigate to Service Portal > Portals. Open any portal record. Configure the form layout and create a field (background image) of type image. Add an image for the Background image field created. Change the title and URL suffix of the existing portal record and click Insert and Stay. Observe that you will not find the Update or Delete actions on the image field to change the image. The same behavior replicates for the Icon field on the portal form in a base instance.
Forms and Fields PRB1349579 KB0756734	Issue with the real time calculation of 'Time Ago'		Log in to a base Madrid or New York instance. Navigate to Customer Service > Cases > Create New. Opened field will auto-populate date and time. Hover the cursor over the date and observe that it reads 'Just now'. Using the date picker, change the auto-populated date. Hover over the date again, you will now see '7h ago' or '6h ago'.
Forms and Fields PRB1351381 KB0758070	Unexpected pop-up prevents users from navigating out of the form	Users get a pop-up 'Leave Site? Changes you have made will not be saved' even though no changes were made.	Navigate to Service Catalog > Catalog Definitions > Maintain Items.. Select an item that has the portal settings section. Under the portal settings section, check the 'Mandatory Attachment' or 'Hide Attachment' checkbox and save. Try to navigate out of the form. Observe the pop up 'Leave Site? Changes you have made will not be saved' even though no changes were made. Expected behavior: Users should be able to navigate out of the form. Actual behavior: The pop up appears.
Forms and Fields PRB1353419 KB0755227	An empty dot-walked field on a form which is set to mandatory at the dictionary level does not allow users to save the record	When a dot-walked field is added to the form layout and it is mandatory at the dictionary level, users cannot save the record if the dot-walked field is empty.	Refer to the listed KB article for details.
Forms and Fields PRB1356373 KB0788115	State choices are missing for task tables	Choices are missing in the filter for the State field in task tables.	Navigate to task.list. On the condition builder, select the State field. Observe that only few choices (which are defined at task table level) are available to select for the State field. After selecting None or Processing, select Run. Observe that all the choice values populated from child tables as well.
Forms and Fields PRB1361984 KB0779351	In New York, the multiline text field does not automatically expand if it is a read-only text field		In any New York base instance Add a description field on any form > incident. Open a closed incident as an Admin and fill a lot of text in 'description' field. Impersonate its "Assigned to" user, and open that incident from both IE11/Microsoft Edge and Chrome. Expected behavior: Either the description field should re-size according to the size of text, or a resize option similar to Chrome should be given, so user can re-size the field in IE11. Actual behavior: Resize option to the field exists in Chrome and Firefox. Resize option doesn't exist in IE11/Microsoft Edge. Only 3 lines are displayed in description, and the user has to scroll up/down which makes it hard to the user to read that text.
Forms and Fields PRB1363705	Agent Workspace users should not need 'template_editor_global' role to be able to see Templates in Workspace forms
Forms and Fields PRB1364356	Illegal access to method writeTo(com.glide.size_aware. SizeAwareServletOutputStream) in class com.glide.ui.SysAttachmentInputStream
Governance, Risk and Compliance PRB1338794	Skipped errors on the GRC: Policy and Compliance Management plugin during the upgrade to Madrid	During the upgrade to Madrid, there are files with skipped errors related to the sn_grc, sn_compliance_pa, and sn_grc_pa plugins.
HTML Editor PRB1330437 KB0749474	When attaching a video using the URL option, the video will be attached but it will not load	When viewing the KB article in Chrome, the video background is black and cannot be played. When viewing the KB article in Firefox, the frame is replaced with an error: 'No video with supported format and MIME type found'.	Open an existing or create a new KB article. On the tinyMCE editor, select 'Insert/Modify video'. Select 'Type: URL - Video' and insert a link to a video. Click Ok. Notice that the video attaches to the article but displays a black preview. Reproduce the above steps 1-4 in a Jakarta instance and notice the video can be previewed in all browsers and plays as expected.
HTML Editor PRB1358401 KB0783203	Unable to select or copy text from the HTML field when made read-only via UI policy		Refer to the listed KB article for details.
Human Resources Service Management PRB1264785 KB0744492	Can't update list controls from a specific scope to Global related lists and this gives a scope error (Invalid Update Error)	Attempting to update the list control for Approvals on the sn_hr_core_case table gives the error: Invalid 'Related list' selected on the List Control record. The Dictionary Entry 'Approval > Approval for' is in application 'Global', but the current application is 'Human Resources: Core'. As a result, users can't remove the 'Omit if empty' option which they need to remove if they want to have the option to manually add approvers without already having approval records.	Set in the HR Core Scope. Navigate to the list control for sysapproval_approver.sysapproval:https://<instance>.service-now.com/nav_to.do?uri=sys_ui_list_control.do?sys_id=fa5370019f22120047a2d126c42e7021 Untick 'Omit if empty' Click Update. Error message: Invalid 'Related list' selected on the List Control record. The Dictionary Entry 'Approval > Approval for' is in application 'Global', but the current application is 'Human Resources: Core'.MessageInvalid update.
Human Resources Service Management PRB1352846 KB0783054	Scoped read ACL on sys_report created by the Content Automation plugin (com.sn_content_automation) throws an exception which is visible in the [syslog] table		Log in to an instance with the 'Content Automation' plugin (com.sn_content_automation) enabled. Have a user with the 'report_user' role and belonging to a specific group. Create a report as an admin user and update the sharing settings to 'Groups and Users'. Select the group the user belongs to (the group from step 1) Navigate to 'sys_report.list' in the Filter Navigator. Filter the list to show the records where User is Group. Enable Debug Security, Debug Scopes, and Debug Log. Impersonate the user from step 1 and make sure to be in the Global scope. Navigate to 'sys_report.list' in the Filter Navigator. Verify that the report is visible to the user in the list. Check the logs in the UI by scrolling down. Expected behavior: The read ACL on [sys_report] and in the Content Automation scope should not have a call to 'getUser().getMyGroups();'. The exception is thrown since the function call is only available for Global scope. Actual behavior: The read ACL on [sys_report] and in the Content Automation scope fails.
Human Resources Service Management PRB1354562 KB0780030	In the HR Portal, a delegate is not able to see an Approval record under 'My to-dos'	Delegate unable to see an Approval record under 'My to-dos' while the main approver can see the approval record under My to-dos without an issue.	As admin, log in to an instance. Search for 'Employee: any user'. Click Create Case. Fill in mandatory fields and click Ready for Work, note record number HRCXXXXXXX. Impersonate Abraham Lincoln, navigate to sysapproval_approver and search for the approval for above number HRCXXXXXXX. As Abraham Lincoln, navigate to the HR Portal, approval is also seen under My to-dos. Impersonate another user, navigate to sysapproval_approver and search for the approval for above number HRCXXXXXXX. As that same user, navigate to the HR Portal and observe approval is not seen under 'My to-dos'.
Import / Export PRB1071314	Easy import insert template results in 0 (zero) bytes upon a new choice field addition to a table	Easy import insert template results in 0 (zero) bytes upon a template creation of a table which contains a choice field without any choices populated in the platform.
Import / Export PRB1310764 KB0746839	Cannot import/insert Excel- or CSV-format data files into 'alm_asset' and 'alm_hardware' tables for 'Model' or 'Model category' attributes		Refer to the listed KB article for details.
Import / Export PRB1345938	'Test Connection' for LDAP via MID Servers: Timed-out 'test connection' jobs are not canceled
Import / Export PRB1346900	'GlideListCoercion' no longer alters the target field in a transform map if the type is list and no reference is associated on the target table
Import / Export PRB1348635	Request for the same options for 'reference_value_field' as for reference types during Transform Entry definition GlideListCoercion
Import / Export PRB1353810	Importing group/user LDAP data from Active Directory is very slow	User/Group updates in Active Directory take longer to be synchronized.	Create 1000 test users in Active Directory using a PowerShell script. Mark the end time of the user creation. Navigate to import sets in the instance to find the LDAP imports are processed in batches, which leads to a significant delay. Expected behavior: The LDAP inserts/updates are all imported in one import set. Actual behavior: The LDAP inserts/updates are processed in batches leading to significant delays.
Import / Export PRB1354046	Import Set Deleter job causing RR lag when using Oracle and SharePlex
Import / Export PRB1366882	Users are unable to export if the user id is longer than 40 characters	If a user has a user name (user_name) that is longer than 40 characters, the values in the Created by (sys_created_by) or Updated by (sys_updated_by) fields are truncated when a record is created or updated, and this user will not be able to export the attachments.
Import / Export PRB562441	Public key authentication with SCP as a datasource file download option is no longer supported
IntegrationHub PRB1323703	Microsoft AD spoke actions fail with errors	The following error message appears in the log: 'Worker-Expedited:IPaaSActionProbe SEVERE * ERROR * Failed while executing ActionAddUserToADGroup.ps1 (Access denied)'.
Knowledge Management PRB1352197	Contextual search with Knowledge context is throwing an exception when no search parameters are provided in the request		Install any language. Open REST API Explorer, and select Contextual Search API. Provide the following: inputcontext = 03ddb541c31121005655107698ba8f7fquery = spam Send the request.
Knowledge Management PRB1353174 KB0781937	Reset the valid_to date on existing articles and preserve validity beyond Jan 1, 2020	The valid_to field on the kb_knowledge and the article template tables indicates the date until which the article is valid. The default value for this field is currently set to '01/01/2020', which needs to be updated.	Navigate to Knowledge > Articles > Create New. Populate the required fields and save the article. Verify the valid_to date value.
Knowledge Management PRB1356855	Default semaphore exhaustion due to the script include SocialQATags	The script include SocialQATags creates a query against the label_entry table with no filters and causes out of memory errors.
Knowledge Management PRB1357888	Article dot-walked fields on lists and reports are not displayed
Knowledge Management PRB1361601 KB0783410	The bottom of the page is displayed when opening a knowledge article	When the system property 'glide.knowman.show_user_feedback' is set to 'onClick', the bottom of the page is displayed by default when opening a knowledge article.	Log in to a New York instance. Set the system property 'glide.knowman.show_user_feedback' to 'onClick'. Open a knowledge article that users have to scroll to view. Expected behavior: The top of the page should be displayed by default. Actual behavior: The bottom of the page is displayed by default.
Knowledge Management PRB1363136	The 2MB Tomcat limitation causes issues for HTML fields	The Tomcat server is configured with a content limit of 2 MB for post requests. Each post request sent after clicking Save or any UI action on the form consists of the original value and the modified value of all fields. For articles that are about 1 MB, this can lead to the creation of the articles on which no action can be performed. For articles that are about 2 MB, the creation of the articles will fail.
Lists PRB1316682 KB0743732	Unable to add the related field column to a list report by dot-walking	Users are unable to add the related field column to a list report by dot-walking. The selected column does not render on the report and disappears from the selected list of columns. The behavior is seen in the new UI report designer.	Refer to the listed KB article for details.
Lists PRB1326497	Removing a tag from the dashboard causes the page to refresh		Create a new report with the following details, make sure that the 'Tags' column is added in the list view of the report: Name: Open Incidents By Assignment Type: List Table: Incident Run and save the report. Add the report to a dashboard and view it. In the tags column, add a tag. Notice that the tag is correctly saved. Remove the tag and notice that the page is refreshed and redirects to the homepage.
Lists PRB1337440	When using a related list condition 'Equal to 0/None', which also includes a dot-walk condition, the records are not returned but the record count is returned correctly
Lists PRB1343085	When using 'Group by' in the list view, the 'Show just this group' link is not applying the tiny URL when clicked	Issue occurs in the list view with a filter that is using 'is one of' which contains 1,000 entries and uses the tiny URL which will show sysparm_tiny in the URL. When 'Group by' is applied to a column, the 'Group by Name' links will cause the screen to go white. This is because the full query is put into the URL instead of the tiny URL, which reaches the browser limit, causing the screen to go white.
Lists PRB1356157 KB0759069	Clicking on the record number after selecting the cell from list view opens the list edit box instead of the form		Open IE browser. Log in to a Madrid instance. Open incident.list. Click around the record number to select the cell. Click the record number. Expected behavior: It should open the form. Actual behavior: It opens list edit box to edit the record number.
Lists PRB1357788	'Response Time' bar overlaps with the related list	In a related list with more than 3 records, the response time bar will overlap the list.	Navigate to incident.list. Add related lists: Affected CIs Affected locations Attached knowledge Add 4 records to the 'Affected CI's' related list. Ensure the respond time bar is expanded. Click the 'Attached knowledge' tab and reload the form and notice the response bar has overlapped with the list.
MID Server PRB1342784	PowerShell Probe with WinRM on rare occasions returns data from the MID Server host itself instead of the remote host	When WinRM is used, the PowerShell Probe attempts to import cmdlets from the remote host. If this import fails, the error is not handled properly and the rest of the script continues to execute. The query cmdlets, which are supposed to be imported from the remote host, are executed against the MID Server host instead.
MID Server PRB1362808	MID Server threads stall on the execution of the 'Enable-PSRemoting-Force' command	When multiple threads execute the 'Enable-PSRemoting-Force' command concurrently, one of the threads stall indefinitely due to a lack of response from the PowerShell console.
MID Server PRB629635	MID Server auto restarts every 30 minutes	The MID Server is stuck in an infinite restarting cycle every 30 min. This leads to slow ECC Queue processing.
Mobile (Classic) PRB1193996 KB0711959	When a form contains the same field that is added to different sections, the form fails to load via $mobile.do but works fine on the native mobile application		Refer to the listed KB article for details.
Mobile (Classic) PRB1347630 KB0756559	Incorrect timestamps for activity streams show up in the ServiceNow Agent mobile app when the timezone 'glide.sys.default.tz' is set to various values, for example, Europe/London, US/Eastern, and Europe/Amsterdam		Refer to the listed KB article for details.
Mobile Studio (non-classic) PRB1329500 KB0759212	On the Mobile App, adding the related list item causes the screen to go white and not load		Refer to the listed KB article for details.
Mobile Studio (non-classic) PRB1355320 KB0759361	In Mobile Studio, applet launchers do not load and display a blank page	In New York Mobile Studio, after clicking Applet Launchers, a blank page is displayed and errors appear in the console.	Navigate to the Mobile Studio in a New York instance. Ensure that the property glide.ui.escape_all_script is set to false on this instance. Try to launch the applet launcher of any mobile app in the Studio. Notice that it loads a blank page.
Mobile Studio (non-classic) PRB1361241 KB0786477	The page stops working when trying to select a field function		Navigate to Mobile Studio > Applets > Incidents. Under the Form Screen tab, navigate to Body. In the Field Functions section, click + to add a field function. Select Short description as the field. Try to select a function. Notice that errors appear in the console and the page stops working.
On-call Scheduling PRB1352203	Providing coverage does not default to the proper end of shift when the span is through midnight	When managing a shift that spans between two days, the 'Shift end' defaults to midnight of the first day.	In Madrid, create a new schedule template that runs Monday 5PM - Tuesday 8AM. Create a new Rota. In the On-Call Calendar ($oc.do), click the span which appears on Monday and select Manage Shift. Expected behavior: 'Shift end' defaults to Tuesday 8AM. Actual behavior: 'Shift end' defaults to Monday midnight.
Orchestration PRB1349797 KB0752093	MID Server script files used by Orchestration activity packs and PowerShell activities are not signed, requiring unrestricted execution policy which is no longer allowed for some users		Set PowerShell execution policy to AllSigned or RemoteSigned on the MID Server host. Attempt to run any PowerShell activity on it.
Outbound Messaging PRB1349396	When the size bytes on the sys_attachment record is less than the actual size, the default thread gets stuck on DirectRESTRequestDispatcher .doPost method
Password Reset Application PRB1356136	'Default Self Service' process ignores the redirect URL	When using the base instance 'Default Self Service' password reset process, users can select a redirect URL. This URL is ignored by the system which will instead either send the user back to where they were or to '/navpage.do'.
Patterns PRB1349714	The Azure database fails on Redis databases due to invalid query	When discovering Redis databases, the following error appears: 'Groovy code failure. org.json.JSON Exception: Missing value. at character 11 of {"objects":}. Missing value. at character 11 of {"objects":}'.
Patterns PRB1352488 KB0788181	High CPU load on DB server due to inefficient queries	'Network Switch' pattern returned string literal 'null' leading to Pattern Pre/Post to running inefficient queries, which caused high CPU spikes on DB host.	Refer to the listed KB article for details.
Performance Analytics PRB1353747 KB0758409	Reporting series API sends back incorrect data when glide.sys.date_format is different than the base instance value yyyy-MM-dd	The date range selector in the Analytics Hub shows 0 for all statistics when using the sliders.	Run the incident historical PA data collection job. Navigate to sys_properties list and change the value of glide.sys.date_format to dd-MM-yyyy. Navigate to analyticshub and open any indicator with scores. Move the date range slider. Expected behavior: Statistics are updated with correct values. Actual behavior: All statistics are 0.
Performance Analytics PRB1358400 KB0777681	The New York upgrade of the Performance Analytics (PA) content for Configuration Management Database (CMDB) may cause performance degradation		Refer to the listed KB article for details.
Persistence PRB1300875	The preview button in Database Views has an incorrect label		In a Kingston instance, navigate toSystem Definition > Database Views. Open the configuration (for example, name = incident_metric). Click Try it. Click the preview button (the 'i' icon) of any record. Notice that a random string is shown instead of the correct label.
Persistence PRB1311676	Tagged projects are not working in the PPM portal	Tagged projects are not working in the PPM portal, triggering the following error: 'Syntax Error or Access Rule Violation detected by database (Not unique table/alias: 'task0')'.
Persistence PRB1331511	Performance issues due to the DBNamesChecker excessive cache flushing and reloading with sys_db_view changes	Changes to the sys_db_view lead to a full cache flush of the DBNamesChecker cache and trigger full cache rebuilds.
Persistence PRB1345305	Rollback running slow and records in sys_rollback_sequence incorrectly marked as recovered when the record is actually not recovered	While updating the recovered flag, there is a missing condition on the document_id. As a result, all records in a table for the rollback context get updated together. Because this update, which runs after each record, is recovered with the missing condition and can update thousands of records, this update can take a few seconds. Considering the number of records that need to be recovered, the issue will cause the rollback to take much longer than expected.	Run rollback for a rollback context which has more than 100,000 records [sys_rollback_sequence]. While the rollback is running, filter on sys_rollback_sequence for the context and set 'Recovered' to true Sort with the Number field in ascending order. Upon clicking the document_id field for the first row in this list, you will notice that there will be a message: 'Record not found'. When the rollback completes the record will be recovered, but the 'Recovered' flag is updated before the record gets recovered.
Persistence PRB1347889	Issues with thread deadlocks and instance nodes restarting	Applying update sets can trigger a system-wide cache flush, which can (as a result of this bug) cause a deadlock, and nodes restarting.
Persistence PRB1353244	When the cleaning rollback job is running, the rollback can potentially delete data from tables that are not shadow tables
Persistence PRB1361968	When deleting records from a table in a TPC hierarchy, a connection error can cause data loss	If the schema of a table within a TPC hierarchy is rebuilt and there is a connection exception for the DB during the process, then later when records are deleted from a child of that table, it is possible for the platform to erase all records in the whole hierarchy.
Persistence PRB1363138	Issues in the automatic TPP column migration: the platform can fail to properly create the column on the new partition when the current partition is out of space	When a new column in a TPP table is created via the UI and the column needs to be on a new partition because the current partition is out of space, the platform can fail to properly create the column on the new partition.
Persistence PRB1366878	Special characters and/or escaped characters cause issues for DB parser
Platform Licensing PRB1367576 KB0784339	Tables are not created properly if there is sys_db_object object with empty name		You can identify the null object in the [sys_db_object] table by running this query: https://<instance-name>/sys_db_object_list.do?sysparm_query=nameISEMPTY&sysparm_first_row=1 Or look for nameISEMPTY in the [sys_db_object] table.
Platform Security PRB1368118 KB0782890	The 'Forgot Password' flow is not working in scoped apps		Refer to the listed KB article for details.
Product Catalog PRB1351676 KB0755786	'Publish to Hardware Catalog' redirects to 'Record Not Found' due to the use of 'gr' in the global scope in the publish_to_product_catalog UI page processing script		Refer to the listed KB article for details.
Project Management PRB1352492	The project actual effort resetting to zero (0) when a new decision is created for the project		Create a project and move it to the 'Work in Progress' state. Create a time card for the project. Notice that the actual effort has a value populated properly from the time card. From the related list, create a decision record. Submit the record. Notice that the actual effort field is set back to 0.
Project Management PRB1358813	Certain Microsoft Project Imported Project Tasks are showing with WBS numbers different than in MS Project
Project Management PRB1360110	Planned start date not rolling up on Parent Project tasks
Project Management PRB1361254 KB0787168	In New York, the planning console takes a long time to load when the overall planned duration of the project is large		In a New York instance, create a project record. Add a project task with a planned start date and planned end date in January 2016. Add a project task with a planned start date and planned end date in December 2019. The planned duration for the project should be over 1000 days. Load the planning console. Notice that it takes 20-30 seconds to load even though there are only 2 project tasks and no dependencies.
Related Lists PRB1285274 KB0748791	'Edit default filter' does not work when users have a filter applied on the related list		Refer to the listed KB article for details.
Reporting PRB1316333 KB0782908	The month columns are sorted incorrectly in the time series report with multiple datasets when switching to a different language other than English	When switching to a different language other than English and there are two or more months where the first letters are identical, the month columns are sorted incorrectly in the time series report with multiple datasets.	Refer to the listed KB article for details.
Reporting PRB1328915	Report not attached in a scheduled report	Scheduled reports fail to add attachments in emails.
Reporting PRB1332175 KB0754224	Thin columns appear in column, trend, area, and bar reports, which makes them difficult to use and prevents the ability to drill into the data.		Create the System Property named 'glide.chart.boost' with 10 as the value. Create a new report as follows: Source type: Table [cmdb] Type: Bar Group by: Company Stack by: Assigned to Run the report. Expected behavior: The bars are a normal width. Actual behavior: Very thin lines are displayed.
Reporting PRB1347920	Inconsistency is observed in the behavior when using 'Group by' and 'Stack by' values	Inconsistency is observed when using groupBy and stackBy values in a report with domain-separated choice lists and deleted or inactive choice lists. When using the choice list in stackBy, the bar graph shows only the value from the domain where the report is being executed. However, the data table shows the data from all the domains. When groupBy and stackBy values are interchanged and the choice list is used in the groupBy, the bar graph shows all the values from all the domains like the data table.
Reporting PRB1351027	The list report is not shown on workspace if users select 'External Import' as the source type or select the imported table with the source type 'Table'		Navigate to Reports > Create New. Select 'External Import' as the source type and import an Excel spreadsheet as a table. Select 'List' as the report type and save the report. Add the report to workspace. Notice the message: 'Your workspace does not support this visualization.' In the report, change the source type to 'Table' and select the imported table. Save the report. Refresh workspace. Notice that you will see a blank list with a link 'Show all' on it. If the user clicks the link, it also shows an empty list.
Reporting PRB1371913 KB0786326	Dangling records in sys_ui_view and sys_ui_list cause database contention	An increased number of queries against sys_ui_list is causing database contention, unnecessary temporary sys_ui_list records are created, and stale records are not cleaned.	Refer to the listed KB article for details.
Reporting PRB668418 KB0584080	Reports break when workflow activity variables are added as columns in list reports	When reporting on the wf_activity table with variables, no results are displayed. Workflow activity variables are not supported as columns in list reports.	Create a list report on the Workflow Activity [wf_activity] table. In the slushbucket, add a workflow activity variable such as 'Variables.Catalog Task.Instructions'. Save the report. Users either see a blank page under the headers without a reference to the number of results returned, or a blank page under the headers with a reference to the number of results returned. Filter conditions do not seem to have an affect on this behavior.
Resource Management PRB1357740	Aggregates are showing incorrectly when the confirmed/allocated hours of the users are updated in the resource workbench		Create a user and add the 'pps_resource' role. Add the user to any group (sys_user_group), and assure that the role 'pps_resource' is added to the group. Create any demand with the duration of 1-3 months. Click the Resource Plan tab and click Manage that redirects to the allocation workbench. Create any resource plan on the demand from August to October. Notice that the planned hours are distributed randomly across August, September, and October. Select the user 'Tom Cruise' in the lower tab of the allocation workbench. Click Confirm. Change the confirmed/allocated hours in the workbench. Notice that after changing the confirmed/allocated hours, two more hours have been added to the availability of the user 'Tom Cruise', and they are assigned to the user for a non-working day.
Resource Management PRB1358405	Floating point or round off issues in the resource form, resource workbench (or allocation workbench), and allocation engine
Security Access Control Lists PRB1321862 KB0786565	Activation of the CSM plugin through datacenter does not add the snc_internal role to ACLs	Activation of the CSM plugin should add the snc_internal role to all the ACLs with no roles defined. However, a few records are skipped.	Refer to the listed KB article for details.
Security Access Control Lists PRB1356040	When a slowdown occurs, AllTermsCache can cause excessive flushing due to multiple threads loading the cache concurrently	When the system is slow enough, the AllTermsCache JVM lock expires and multiple threads end up loading the cache concurrently.
Server Side Scripting PRB1341509 KB0752447	The GlideDate API is not honoring getDisplay ValueInternal()	The GlideDate API is not functioning correctly. It is not honoring getDisplay ValueInternal().	Refer to the listed KB article for details.
Service Catalog: Service Portal Widgets PRB1323308 KB0754076	When updating or adding a new row in the multi-row variable set on Service Portal, the RITM form throws errors		Create a catalog item with a multi-row variable set and several variables. Navigate to Service Portal. Try the item. Add several rows in the multi-row variable set and place an order. Open the generated RITM form in the portal and try to add one more row in the multi-row variable set. Save the changes. Notice that the record is updated and saved, but errors also occur.
Service Catalog: Service Portal Widgets PRB1326755 KB0752405	If the catalog item is not cached, $SP.canReadRecord against sc_category in the server script results in invalid input object	When calling $sp.canReadRecord() against a catalog category, the input object is being overwritten with the sys_id of a workflow that belongs to an item within that category. This can cause issues if the widget later tries to access a variable passed to it from the client.	Pass a variable from client to server script using the input object and server.update. In the server script, run $sp.canReadRecord against a catalog category. This catalog category should have items with workflows associated. Attempt to use the variable from step 1. Expected behavior: Users should have access to the variable. Actual behavior: Users do not have access to the variable and in some cases see an error about accessing an invalid member of 'null'. If you print the input object to console users get the sys_id of a wf_workflow record.
Service Catalog: Service Portal Widgets PRB1352307	User gets error that mandatory fields are not filled in portal even though the mandatory fields are filled
Service Catalog: Service Portal Widgets PRB1353010	For the multi-row variable set, the date field shows today's date on a produced record with the com_glideapp_questionset_ default_question_editor macro	For the multi-row variable set with a date field in it, if the record producer is submitted with a date with a format other than yyyy-MM-dd, the date variable shows today's date instead of the date selected by the user. This happens to the form that uses the com_glideapp_questionset_default_question_editor UI macro in the formatter.
Service Catalog: Service Portal Widgets PRB1354630	The system property glide.sc.enhance.labels does not work with select box variables in the Service Portal
Service Catalog: Service Portal Widgets PRB1364044	Plugin com.glideapp.servicecatalog.portal is loaded too early to install the scoped app		Log in to a Madrid instance. Open the catalog item 'Apple iPhone 5' from sc_cat_item.list. Create 2 new variables as follows: Type: Select Question: Any string Name: Any string Type: Checkbox Question: Any string Name: Any string Price if checked: any value > 0 After the creation of the Select variable, create a choice list and include the price values that needs to be appended. Open the catalog item in the portal and notice that pricing information is added to the choice values with the prefix as 'Add' and pricing information is added to the checkbox values with the prefix as 'Will add'. Navigate to system properties and set the system property glide.sc.enhance.labels to false. Open the catalog item in the Portal and notice that pricing information is not hidden for choice values of select variables and pricing information is hidden for the checkbox values. Compare the behavior with the desktop view of the catalog item where the property is considered.
Service Catalog PRB1350352	System is showing the mandatory field names as 'Undefined' in the error message	System is showing the mandatory field names as "Undefined" in the error message when submitting a legacy type survey without filling in that mandatory field.
Service Catalog PRB1352906 KB0758294	Ordering a catalog item fails with an error when glide.sc.sp.twostep is set to false	When glide.sc.sp.twostep is set to false, ordering a catalog item fails with the error 'FAILURE: Validations failed. Failed to Order Item'.	Create an ATF test with two steps Open a Catalog Item (SP) with Apple iPad 3 catalog item Order a Catalog Item (SP) - assert that it should succeed Run the ATF test, it should pass. Change the value of the sys property glide.sc.sp.twostep to false. Run the ATF test. In step 2, the test should fail with the message 'FAILURE: Validations failed. Failed to Order Item'.
Service Catalog PRB1355339 KB0780133	The Flow Context related link UI action under RITMs does not redirect to the respective flow contexts		On a base instance, activate the com.glideapp.servicecatalog.flow_designer plugin Open any active applicable RITM record. Click the Flow Context related link UI action.
Service Catalog PRB1356860	Setting a 'null' value to a variable breaks the 'Submit' function of the record producer	If the value for a question is set to 'null' using a catalog client script and if this variable/question is used in a record producer, the user cannot submit the record producer.
Service Catalog PRB1359637 KB0761118	The Requested Item record cannot be edited if the multi-row variable set in the variable editor is set to Read-Only by a catalog UI policy		Create a catalog item 'TestSNC'. Create a single-line text variable 'Q1'. Create a multi-row variable set 'MRSV'. Create two single-line text variables 'Name' and 'Age' for 'MRSV'. Create a catalog UI policy 'Test UI Policy': Enable 'Applied on Requested Items', 'On load', 'Reverse if false' and 'Run Script' Execute if true: 'g_form.setReadOnly('mrsv',true);' Request the catalog item 'TestSNC' on Service Portal. Click to open the requested item in the platform view. Add additional comments, change watch list, state quantity, Q1. Click Save. Expected behavior: Fields in Step 8 should be saved on the form. Actual behavior: Fields in Step 8 are not saved on the form.
Service Catalog PRB1366661 KB0790024	When using setDisplay to hide a multi-line variable, the label is not hidden if you do not have the write access	Multi-line text variables are not properly being hidden. Catalog variable labels are still visible when setDisplay() is false and request items are displaying variable label for non-admins.	Refer to the listed KB article for details.
Service Catalog PRB1369331 KB0787378	Saving the RITM form after marking variables as ReadOnly using setVariablesReadOnly(true) or setReadOnly('variableset','true') removes the rows from the table	Saving the RITM form after marking variables as ReadOnly using setVariablesReadOnly(true) API is removing the rows from the table.	Refer to the listed KB article for details.
Service Level Agreement (SLA) PRB1328248	Workflow activities that create a record can cause a stale 'current' GlideRecord object when the engine process of the created record involves a modification in the 'current' GlideRecord object of the workflow
Service Mapping PRB1322645	Cloud Discovery: excessive calls to script include DiscoveryHostUtils during lab discovery	Scheduler is overloaded and does not work as expected.
Service Mapping PRB1340557	Discovery log link to identification log doesn't work
Service Mapping PRB1354769	Relations coming out of the outbound cluster EP are unnecessarily removed when other connections are created	In the top-down discovery process, while discovering an outbound cluster through EP 1, some relations which are originated from different EPs and are connected to the same outbound cluster are unnecessarily removed.
Service Portal PRB1114350 KB0755837	The field type 'URL' does not display consistently with the platform UI	When a URL field is added to a form such as Incident, the field is a clickable link. However, the same field in the form on Service Portal is not a clickable link. It is a read-only grayed field.	Refer to the listed KB article for details.
Service Portal PRB1309229	Images pasted into HTML variables are not saved in the resulting RITM
Service Portal PRB1315531	Time zone setting not saved if set from the Service Portal profile page
Service Portal PRB1318963 KB0719860	In the ticket conversations widget, the shortcuts to add an entry and add a new line are not configurable		View any record in the portal in which the ticket conversations widget is displayed. Type a message into the ticket conversations widget. Press Enter, which will add your entry. Press Shift + Enter, which will add a new line to your entry. This is expected functionality, but it should be possible to change which action those shortcuts perform.
Service Portal PRB1337667 KB0748014	Service Portal theme CSS includes are not loaded as separate files but are embedded in HTML	From Madrid onwards, Service Portal theme CSS includes are not loaded as separate files but are embedded in HTML using the style tag. If includes are large, performance is impacted.	Refer to the listed KB article for details.
Service Portal PRB1342101 KB0748456	Setting value in List Collector variable via Client Script does not work in Service Portal when the display values contain comma		Create a new catalog item with one list collector variable named 'test_var' which references the sys_user table. Create an onLoad client script. Open the dictionary record of the Name field of the sys_user table. Change Line #14 in the script to '- current.last_name + ', ' + current.first_name;'. Open the catalog item from Service Portal. Expected behavior:There will be two users selected in the test_var List Collector: Abel Tuter and Abraham Lincoln. Actual behavior:The two users selected in the test_var List Collector areTuter and Abel, which is incorrect.
Service Portal PRB1349440	Scripts in the UI policy run even when 'Run Scripts' is false
Service Portal PRB1349658 KB0751405	ACL with conditions on table pointed in Related list of a record doesn't load related list in Service Portal using Form widget		Refer to the listed KB article for details.
Service Portal PRB1353449	The date format breaks for the dd-MM-yyyy formatting	The Date type variable for a catalog item is not storing the date correctly when using the dd-MM-yyyy format.
Service Portal PRB1354810 KB0780840	List viewed in id=lf page opens a new record by default	After clicking the catalog task under the related list in the form of a requested item, it opens a widget that by default renders a new record in the right pane.	Log in to Service Portal. Search for the catalog item 'Access' and submit a request. Open the generated requested item with the form 'id' and scroll down to Related List. Select the catalog task record in the related list. Notice that a new record is rendered in the right pane.
Service Portal PRB1357259	The published date for knowledge articles shows incorrect duration on Service Portal if the system date format is set to 'dd/MM/yyyy'	The published date for knowledge articles shows '50y ago' on Service Portal if the system data format is set to 'dd/MM/yyyy'.	Log in as admin. Navigate to the system property 'glide.sys.date_format'. Update the value to 'dd/MM/yyyy' and save. Log out and log in again. Navigate to '/sp' portal. Click the head menu Knowledge. Select any of the categories. Click to open any article. Check the published data besides the calendar icon. Expected behavior: All published dates should vary according to the real published data of the knowledge articles. Actual behavior: All published dates are '50y ago' on both the KB Category Page widget of kb_category and the KB Article Page widget of kb_article.
Service Portal PRB1359153	Inconsistency in choices displayed for the lookup/choice field/variable in the portal and the platform
Service Portal PRB758551	Invalid choice list value isn't shown in the form
Service Portal PRB933382	When viewing an old version of a knowledge article in the KB article page widget, users are unaware that a newer version exists	When viewing an old version of a knowledge article in the KB article page widget, users are unaware that a newer version exists. But the desktop UI provides a link for that.
Service Portfolio Management PRB1366970	Read/write roles are not being inherited when accessing the service_offering tables after the New York upgrade
Software Asset Management Professional PRB1354531	If the user has more than two entitlements (common per user) with the same downgrades and different allocations, only the first entitlement's allocations are honored
Software Asset Management Professional PRB1363491	Upgrading to New York takes a long time because of the fix script that creates tasks for transfer_order_line records	For instances that have transfer_order_line records, upgrading to New York takes a long time because the fix script needs to complete creating tasks for transfer_order_line records before the upgrade can be completed.
Tables and Dictionary PRB1342593	Unnecessary cluster cache flushes for DBNamesChecker
Tables and Dictionary PRB1343917	Deleting records from tables with columns stored offrow throws an error: 'Syntax Error...INSERT INTO sh$task_offrow...'		Create a table that extends the task. Create a mediumtext column, for example, a string with a max length of 400. Activate the 'Database Column Offrow Migration' plugin. Open the Dictionary record for the column created in Step 2, and click the 'Move Column Offrow' related link. Click Start. Create a record on the table. Open the record and click Delete.
Templates PRB1360635	Scrolling on templates is not working	Users cannot scroll on all templates in IE.
Text Search PRB1347869 KB0780766	Bars & Pies shows 'No data to display' with keywords filter		Refer to the listed KB article for details.
Time Card Management PRB1330691	Widget tc-grid loads Time Cards very slowly
Time Card Management PRB1333021	Task Selector is generating a slow query
Transaction and Session Management PRB1345318	Upgrade fails due to the quota exceeded for scoped background transactions
UI Action PRB1338781	On Madrid instance, duplicate UI Action name " generate_variables" present on the activation of the Cloud Management plugin (com.snc.cloud.mgmt)		On a Madrid instance, activate the 'Cloud Management' plugin (com.snc.cloud.mgmt). Navigate to UI Action Add an Action Name column and filter by 'generate_variables'. Observe that duplicate UI action names are found for the Activate and Auto-generate variables UI actions. The Trigger UI action will get Error Message: 'Action not authorised'.' When the user deactivates the Activate UI action, they do not receive the error message.
UI Components PRB1250510 KB0748967	List calculation for dot-walked fields is not working		Refer to the listed KB article for details.
UI Policy/Client Script PRB1181534	Mandatory flag not greyed out when the Glide List field with the value entered is set ReadOnly by UI Policy on onLoad	If users have a Glide List field on a form that has a value within it, and set the field to be read-only either through a UI Policy action or a script, the red mandatory flag does not grey out.	Log in to a Jakarta instance. Navigate to an incident record in form view. In the notes section, enter a value in the 'watch_list' Glide List field if one not already present. Create an onLoad UI policy that has a policy action that sets the 'watch_list' field to be read-only. Navigate back to the incident form and you will see that the field is read-only, but the mandatory flag is still red.
UI Policy/Client Script PRB1353452 KB0758921	Warning message 'Warning Invalid query detected, please check logs for details [Unknown field action_run_at in table sys_script]' is created in the system logs on loading the Business rule form		Log in to any instance. Navigate to System logs > Warnings. Open the Business Rules list in a new tab and open any business rule. Navigate back to Warnings and reload the page. Notice a warning message appears: 'Warning Invalid query detected, please check logs for details'.
Update Sets PRB1361510 KB0782189	During the update set commit, online_alters are triggered for the fields whose dictionary entries are not included in the update set	During the update set commit, online_alters are triggered for the fields whose dictionary entries are not included in the update set.	Refer to the listed KB article for details.
Usage Analytics PRB1352350	Per-User subscriptions need to display a message indicating that the user should allocate users to Per-User subscriptions
Usage Analytics PRB1352539	Usage Analytics calls fail with status code 2 and do not persist outbound usage data on the instance since the stream is blocked	Several outbound usage tracking calls fail on the instances with the following: Usage Analytics send failed due to status: 2.
Usage Analytics PRB1374288	Large number of sys trigger records in ready state because of BR 'ASYNC: Handle User-Activation CT tracking' jobs when sys_user table is updated	Excessive 'ASYNC: Handle User-Activation CT tracking' jobs when sys_user table is updated.
Vendor Security Risk Assessment (VSRA) PRB1349421	The 'Submit to vendor' date issue in Madrid
Vendor Security Risk Assessment (VSRA) PRB1351992	Whenever a vendor risk assessment is returned for review, any attachment present in the assessment is removed	Whenever a risk assessment is returned to the vendor for review, any attachment present in the assessment is removed. The attachment is not resubmitted. In a scenario where the attachment field in the assessment is a required field, the vendor is unable to resubmit the assessment unless they reattach the documents. This results in the responses having duplicate attachments.
Virtual Agent Platform PRB1320960	The Virtual Agent (VA) keyword search for topics with stop words throws an error and the topic search does not work	If a topic has a keyword that contains a stop word, the following error appears on all tables in the platform during the search: 'Your text query contained only common words or ambiguous wildcards, please refine your search and try again'.
Visual Task Boards PRB1358194	The 'Lane limit Exceeded' notification is displayed when not required	The notification 'Lane limit Exceeded' appears in Visual Task Boards when no lane limits are set.	As the admin, create a freeform board. Add the ITIL user, and add a new card to the To Do lane. Expected behavior: No VTB notifications should be triggered. Actual behavior: The VTB notification 'Lane limit Exceeded' is triggered.
Vulnerability Response PRB1330285	The out of box Vulnerability Response for the NVD data feed no longer works after the XML feed is deprecated
Web Services PRB1331616	Duplicate login windows appear for IE11	In IE11, after 'Session Timeout', duplicate login windows appear on the screen. Users can still use the top window to log in.

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