ServiceNow®
Service Mapping product enhancements and updates in the Orlando release.
Orlando upgrade information
During upgrades to the
Orlando release, the September 2019 (1.0.52) release of
ServiceNow®
Discovery and
Service Mapping pattern content is automatically
installed for
Discovery customers.
Important: It
may make the upgrade time longer depending on your CMDB size. To decrease the upgrade time, install the Discovery and Service Mapping Patterns from Orlando before
upgrading to the Orlando release.
To correctly discover cloud resources on your
infrastructure, install the October 2019 (1.0.53) or the latest available
release of the Discovery and Service Mapping Patterns (com.sn_itom_pattern)
plugin from the ServiceNow Store.
ServiceNow now supports PowerShell 3.0
up to 5.1.
New in the Orlando release
- Map application services using
tags
- If your organization uses tags for
asset management, you can use these tags to map application services.
Unlike other mapping
methods, tag-based mapping does not require configuring credentials or providing
users with elevated rights. You can
effectively use tags to map multiple application services.
- Quick start tests for Service
Mapping
-
After upgrades and deployments of new applications or integrations, run quick start
tests to verify that Service Mapping still works. If you customized
Service Mapping, copy the quick start tests and configure them for
your customizations.
In addition, test the high-level topology for the most important application
services to check that it stays correct after the upgrade to the Orlando release. If you customized Service Mapping, copy the quick start tests and configure them for your customizations.
- Discover devices
and applications using the latest patterns
-
Discover the following devices and
applications by using the latest available patterns from the
ServiceNow Store:
- AWS generic inventory
- Google Cloud Platform (enhancements: IaaS
labels and events)
- IBM Cloud (enhancements: IaaS labels)
- IBM HACMP
- IBM HMC
- Oracle Database 12c
- Red Hat OpenShift
During installation or upgrade of
ITOM Visibility to the
Orlando release, the Discovery and
Service Mapping Patterns (com.sn_itom_pattern) plugin deploys the
patterns from the
ServiceNow Store on your instance. The
Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin
is automatically activated when you activate the Discovery
(com.snc.discovery) plugin.
- View service maps for converted application services
-
View service maps for application services converted from legacy business services.
For information about the conversion procedure, see Convert business services to
application services in bulk.
- View maps for application
services in Agent Workspace
-
As a NOC operator, use application service maps to investigate and prioritize
alerts without leaving the Agent Workspace UI. In the
Agent Workspace UI, application service form and
application service map provide visibility into items associated with CIs belonging
to the application service, like alerts or incidents.
Changed in this release
- Pattern Designer
enhancements
- Use the latest enhancements for creating new or modifying existing
discovery patterns:
- Disable pattern steps to make the ServiceNow®
MID Server skip them while running a pattern.
- Add a precondition to shared libraries that are reusable
collections of steps.
Activation information
Service Mapping is available under the ITOM Visibility subscription and requires activation by ServiceNow personnel.
The
following plugins are activated automatically when the Service Mapping plugin
(com.snc.service-mapping) is activated:
- Discovery (com.snc.discovery)
Note: If you're activating the Discovery plugin for the
first time in the Orlando release, install the Discovery
(com.snc.discovery) plugin first, then install the Discovery and Service Mapping
Patterns (com.sn_itom_pattern) plugin version 1.0.52 for Cloud Discovery to work. You can then upgrade
to Orlando.
- Pattern Designer (com.snc.pattern.designer)
- Cloud Management Core (com.snc.cloud.core)
- Performance Analytics – Content Pack – Service Mapping
(com.snc.service-mapping.pa.content)
- Event Management and Service Mapping Core (com.snc.service-watch)
Note: The
Event Management and Service Mapping Core (com.snc.service-watch) plugin
is different from the Event Management plugin
(com.glideapp.itom.snac).
To correctly discover cloud resources on your
infrastructure, install the October 2019 (1.0.53) or the latest available
release of the Discovery and Service Mapping Patterns (com.sn_itom_pattern)
plugin from the ServiceNow Store.
Accessibility information
Service Mapping supports Web Content
Accessibility Guidelines (WCAG) 2.0 level AA for all tasks performed on service maps in the
View and Edit modes. User interface elements have enhancements that make them accessible to
screen readers.
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