Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • Orlando release notes
Table of Contents
Choose your release version
    Home Orlando Release Notes Orlando release notes Learn about Orlando Release notes for upgrading from New York Features and changes by product IT Operations Management release notes ITOM Visibility release notes Service Mapping release notes

    Service Mapping release notes

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Service Mapping release notes

    ServiceNow® Service Mapping product enhancements and updates in the Orlando release.

    Service Mapping is part of the ServiceNow® ITOM Visibility application. For more information, see ITOM Visibility release notes.

    Orlando upgrade information

    During upgrades to the Orlando release, the September 2019 (1.0.52) release of ServiceNow® Discovery and Service Mapping pattern content is automatically installed for Discovery customers.
    Important: It may make the upgrade time longer depending on your CMDB size. To decrease the upgrade time, install the Discovery and Service Mapping Patterns from Orlando before upgrading to the Orlando release.

    To correctly discover cloud resources on your infrastructure, install the October 2019 (1.0.53) or the latest available release of the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin from the ServiceNow Store.

    ServiceNow now supports PowerShell 3.0 up to 5.1.

    New in the Orlando release

    Map application services using tags
    If your organization uses tags for asset management, you can use these tags to map application services. Unlike other mapping methods, tag-based mapping does not require configuring credentials or providing users with elevated rights. You can effectively use tags to map multiple application services.
    Quick start tests for Service Mapping

    After upgrades and deployments of new applications or integrations, run quick start tests to verify that Service Mapping still works. If you customized Service Mapping, copy the quick start tests and configure them for your customizations.

    In addition, test the high-level topology for the most important application services to check that it stays correct after the upgrade to the Orlando release. If you customized Service Mapping, copy the quick start tests and configure them for your customizations.

    Discover devices and applications using the latest patterns
    Discover the following devices and applications by using the latest available patterns from the ServiceNow Store:
    • AWS generic inventory
    • Google Cloud Platform (enhancements: IaaS labels and events)
    • IBM Cloud (enhancements: IaaS labels)
    • IBM HACMP
    • IBM HMC
    • Oracle Database 12c
    • Red Hat OpenShift
    During installation or upgrade of ITOM Visibility to the Orlando release, the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin deploys the patterns from the ServiceNow Store on your instance. The Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin is automatically activated when you activate the Discovery (com.snc.discovery) plugin.
    View service maps for converted application services

    View service maps for application services converted from legacy business services. For information about the conversion procedure, see Convert business services to application services in bulk.

    View maps for application services in Agent Workspace

    As a NOC operator, use application service maps to investigate and prioritize alerts without leaving the Agent Workspace UI. In the Agent Workspace UI, application service form and application service map provide visibility into items associated with CIs belonging to the application service, like alerts or incidents.

    Changed in this release

    Pattern Designer enhancements
    Use the latest enhancements for creating new or modifying existing discovery patterns:
    • Disable pattern steps to make the ServiceNow® MID Server skip them while running a pattern.
    • Add a precondition to shared libraries that are reusable collections of steps.

    Activation information

    Service Mapping is available under the ITOM Visibility subscription and requires activation by ServiceNow personnel.

    The following plugins are activated automatically when the Service Mapping plugin (com.snc.service-mapping) is activated:
    • Discovery (com.snc.discovery)
      Note: If you're activating the Discovery plugin for the first time in the Orlando release, install the Discovery (com.snc.discovery) plugin first, then install the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin version 1.0.52 for Cloud Discovery to work. You can then upgrade to Orlando.
    • Pattern Designer (com.snc.pattern.designer)
    • Cloud Management Core (com.snc.cloud.core)
    • Performance Analytics – Content Pack – Service Mapping (com.snc.service-mapping.pa.content)
    • Event Management and Service Mapping Core (com.snc.service-watch)
      Note: The Event Management and Service Mapping Core (com.snc.service-watch) plugin is different from the Event Management plugin (com.glideapp.itom.snac).

    To correctly discover cloud resources on your infrastructure, install the October 2019 (1.0.53) or the latest available release of the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin from the ServiceNow Store.

    Accessibility information

    Service Mapping supports Web Content Accessibility Guidelines (WCAG) 2.0 level AA for all tasks performed on service maps in the View and Edit modes. User interface elements have enhancements that make them accessible to screen readers.

    Related ServiceNow products

    Discovery
    Service Mapping relies on ServiceNow® Discovery for discovering devices that act as hosts for applications. Together, Discovery and Service Mapping give you a unified, connected view of your entire IT network and the services it supports. Service Mapping and Discovery make up ITOM Visibility.
    Event Management
    The ServiceNow® Event Management application uses IT-related information gathered by Discovery and Service Mapping to map alerts to configuration items (CIs). Event Management then provides service maps showing alerts on CIs.
    MID Server
    Service Mapping uses the ServiceNow® MID Server product to communicate with CIs in your organization.

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      Service Mapping release notes

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Service Mapping release notes

      ServiceNow® Service Mapping product enhancements and updates in the Orlando release.

      Service Mapping is part of the ServiceNow® ITOM Visibility application. For more information, see ITOM Visibility release notes.

      Orlando upgrade information

      During upgrades to the Orlando release, the September 2019 (1.0.52) release of ServiceNow® Discovery and Service Mapping pattern content is automatically installed for Discovery customers.
      Important: It may make the upgrade time longer depending on your CMDB size. To decrease the upgrade time, install the Discovery and Service Mapping Patterns from Orlando before upgrading to the Orlando release.

      To correctly discover cloud resources on your infrastructure, install the October 2019 (1.0.53) or the latest available release of the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin from the ServiceNow Store.

      ServiceNow now supports PowerShell 3.0 up to 5.1.

      New in the Orlando release

      Map application services using tags
      If your organization uses tags for asset management, you can use these tags to map application services. Unlike other mapping methods, tag-based mapping does not require configuring credentials or providing users with elevated rights. You can effectively use tags to map multiple application services.
      Quick start tests for Service Mapping

      After upgrades and deployments of new applications or integrations, run quick start tests to verify that Service Mapping still works. If you customized Service Mapping, copy the quick start tests and configure them for your customizations.

      In addition, test the high-level topology for the most important application services to check that it stays correct after the upgrade to the Orlando release. If you customized Service Mapping, copy the quick start tests and configure them for your customizations.

      Discover devices and applications using the latest patterns
      Discover the following devices and applications by using the latest available patterns from the ServiceNow Store:
      • AWS generic inventory
      • Google Cloud Platform (enhancements: IaaS labels and events)
      • IBM Cloud (enhancements: IaaS labels)
      • IBM HACMP
      • IBM HMC
      • Oracle Database 12c
      • Red Hat OpenShift
      During installation or upgrade of ITOM Visibility to the Orlando release, the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin deploys the patterns from the ServiceNow Store on your instance. The Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin is automatically activated when you activate the Discovery (com.snc.discovery) plugin.
      View service maps for converted application services

      View service maps for application services converted from legacy business services. For information about the conversion procedure, see Convert business services to application services in bulk.

      View maps for application services in Agent Workspace

      As a NOC operator, use application service maps to investigate and prioritize alerts without leaving the Agent Workspace UI. In the Agent Workspace UI, application service form and application service map provide visibility into items associated with CIs belonging to the application service, like alerts or incidents.

      Changed in this release

      Pattern Designer enhancements
      Use the latest enhancements for creating new or modifying existing discovery patterns:
      • Disable pattern steps to make the ServiceNow® MID Server skip them while running a pattern.
      • Add a precondition to shared libraries that are reusable collections of steps.

      Activation information

      Service Mapping is available under the ITOM Visibility subscription and requires activation by ServiceNow personnel.

      The following plugins are activated automatically when the Service Mapping plugin (com.snc.service-mapping) is activated:
      • Discovery (com.snc.discovery)
        Note: If you're activating the Discovery plugin for the first time in the Orlando release, install the Discovery (com.snc.discovery) plugin first, then install the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin version 1.0.52 for Cloud Discovery to work. You can then upgrade to Orlando.
      • Pattern Designer (com.snc.pattern.designer)
      • Cloud Management Core (com.snc.cloud.core)
      • Performance Analytics – Content Pack – Service Mapping (com.snc.service-mapping.pa.content)
      • Event Management and Service Mapping Core (com.snc.service-watch)
        Note: The Event Management and Service Mapping Core (com.snc.service-watch) plugin is different from the Event Management plugin (com.glideapp.itom.snac).

      To correctly discover cloud resources on your infrastructure, install the October 2019 (1.0.53) or the latest available release of the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin from the ServiceNow Store.

      Accessibility information

      Service Mapping supports Web Content Accessibility Guidelines (WCAG) 2.0 level AA for all tasks performed on service maps in the View and Edit modes. User interface elements have enhancements that make them accessible to screen readers.

      Related ServiceNow products

      Discovery
      Service Mapping relies on ServiceNow® Discovery for discovering devices that act as hosts for applications. Together, Discovery and Service Mapping give you a unified, connected view of your entire IT network and the services it supports. Service Mapping and Discovery make up ITOM Visibility.
      Event Management
      The ServiceNow® Event Management application uses IT-related information gathered by Discovery and Service Mapping to map alerts to configuration items (CIs). Event Management then provides service maps showing alerts on CIs.
      MID Server
      Service Mapping uses the ServiceNow® MID Server product to communicate with CIs in your organization.

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login