ServiceNow®
ITOM Health is an aggregation in the Orlando release,
uniting the existing ServiceNow®
Event Management and Operational Intelligence applications.
ITOM Health is part of the Information Technology Operations
Management. ServiceNow® IT Operations Management solutions, which help your organization
enhance visibility into infrastructure and services, prevent service outages, and maximize
operational agility.
ITOM Health features
- Event Management
- Event Management helps you to identify health issues across the
organization's IT infrastructure on a single management console. It provides alert
aggregation for discovered services, application services, and automated alert groups.
For information on new and changed features, refer to the Event Management release notes.
- Operational
Intelligence
- Operational Intelligence provides the ability to capture and then explore
and analyze operational metrics data, identifying and indicating anomalies. Operational Intelligence generates anomaly alerts that can be promoted to IT
alerts and appear on the service health dashboard. You can leverage this analysis to
prevent potential service outages. Other than several stability improvements, there
are no changes to Operational Intelligence in the Orlando release.
Activation information
The subscription plugin is automatically activated when you
activate the Event Management and Operational Intelligence plugins.
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