ServiceNow®
Emergency Exposure Management is a new application in the Orlando release.
When a organization becomes aware that a user is diagnosed with
an illness, Emergency Exposure Management helps the organization identify
other people who might have been exposed based on the person’s meeting history and job
location.
Important: Emergency Exposure Management is available in the ServiceNow Store. For details, see the "Activation information" section of these
release notes.
Important upgrade information for Emergency Exposure Management
The Outlook meetings and Location
tracing systems are installed with version 1.6.2 of Emergency Exposure Management and are active by default. To use other tracing
systems, you must activate the Contact Tracing, Workplace Safety Management, or Field Service Management applications,
manually activate the tracing systems in those apps, and configure the corresponding data
sources.
If you have customized the
DiagnosticRequest script include, it will be skipped when upgrading to
version 1.6.2 of Emergency Exposure Management.
Version 1.6.2 of Emergency Exposure Management contains significant changes related to the new
tracing system functionality. See Tracing systems in Emergency Exposure Management for more information.
Emergency Exposure Management features
- Track possible exposure between
users
- If a user self reports as being affected by an infectious disease, analyze the
recent locations and meetings of the affected user to identify others who might also
be exposed.
- Fetch potentially exposed user
data from a data source
- Work on the diagnostic request task to get information about potentially impacted
users from a selected data source and populate the corresponding related lists on the
Diagnostic Request form.
- Create or modify a diagnostic
request task configuration
- Create or modify a diagnostic request task configuration to auto-create a diagnostic
request task in a diagnostic request. Based on the selected data source type in the
diagnostic request, the corresponding task configuration creates a diagnostic request
task to identify potentially impacted users.
- Set up a tracing
system
- Set up a tracing system for your exposure data source to identify potentially
exposed users by running the diagnostic requests for an affected user. Use the
Location tracing system to find users co-located with the affected user, for example,
on the same floor or building. Use the Outlook meetings tracing system to find users
who accepted the same meetings as the affected user during the specified time
period.
- Fetch data for potentially
exposed users from Cisco DNA Spaces or a Zebra MotionWorks proximity
report
- Fetch potentially exposed user information from the Cisco Wi-Fi access log data and
populate the corresponding related lists on the Diagnostic Request form. Upload a
spreadsheet containing the Zebra MotionWorks proximity data to fetch a list of
potentially exposed users and populate the corresponding related lists on the
Diagnostic Request form.
- Use guided setup to implement Safe Workplace apps
- The Safe Workplace guided setup provides a sequence of tasks that
help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace
guided setup, navigate to . For more information about using the guided setup interface, see Using guided setup.
Deprecations
Starting with version 1.6.2 of
Emergency Exposure Management, the following fields have been deprecated in the
tables listed below:
- Diagnostic Request table (sn_imt_diagnosis_diagnostic_request)
- Use field service tasks (use_field_service)
- Use Outlook meetings (use_outlook_meetings)
- Use location (use_location)
- Use Wi-Fi access log (use_wifi_access_log)
- Use employee daily log (use_daily_log)
- Use workplace reservations (use_workplace)
- Use visitor data (use_visitor_data)
- Use badge reader (use_badge_reader)
- Diagnostics Event table (sn_imt_diagnosis_diagnostics_event)
- Impacted Users table (sn_imt_diagnosis_impacted_users)
- From field service (from_field_service)
- From same location (from_same_location)
- From workplace reservations (from_workplace)
- From badge readers (from_badge_reader)
- From employee daily log (from_daily_log)
- From Wi-Fi access log (from_wifi_access_log)
- Recently collaborated (recently_collaborated)
The Execute employee
diagnostic events scheduled job has been deprecated in version 1.6.2 of Emergency Exposure Management.
Activation information
Install Emergency Exposure Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
Federal customers using IL4 or FedRAMP environments will see the
Emergency Response Management applications ready and available to install on their
instances without having to make any special requests. Customers are responsible for
configuring the apps to meet U.S. federal regulations and guidelines.
Note: Now® Mobile capabilities are not currently supported in FedRamp Mod/IL2
and FedRamp/IL4 (GCC) environments. Customers running Emergency Response Management applications in those environments will need to configure email push notifications
instead of Now Mobile push notifications and leverage web
interfaces, instead of having the option to use either Now Mobile or
web interfaces.
Additional requirements
If you want to identify possibly
exposed users by querying meetings, Microsoft Office 365 is required. You
must register and configure Microsoft applications to work with Emergency Exposure Management. For details, see Set up Emergency Exposure
Management.
Important:
If you are an on-premise customer with Microsoft Office 365 and you need
assistance in configuring Emergency Exposure Management, contact your sales
representative or contact ServiceNow Technical Support at https://support.servicenow.com/.
To use tracing systems not installed with
Emergency Exposure Management, you
must activate the following apps and configure the corresponding data source:
- Contact Tracing
- Workplace Safety Management
- Field Service Management
Related ServiceNow applications and features
Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations’ specific
requirements.
Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to employees of government agencies in their individual
capacities. Use of this application is being offered free of charge for a limited or
extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an
actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from
the agency in connection with usage of the application. Government customers are solely
responsible to confirm with the agency’s Ethics Office or its authorized representative that
acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
