1.1.1 Non-text Content (Level
A) Also applies to: EN 301 549 Criteria
- 9.1.1.1 (Web)
- 10.1.1.1 (non-web document)
- 11.1.1.1.1 (Open Functionality Software)
- 11.1.1.1.2 (Closed Functionality Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Partially supports |
- CSM Communities
- "i" icons next to Forum Expertise and Topic Expertise does not have
alternative. Text alternative is missing for some icons in Community
Portal.
- Guided Tours
- Text alternative is missing for some icons.
- Human Resources Service Management
- Some images in HR Portal are missing text alternative.
- Lists
- Cross buttons at the beginning of each row in the fields list do not have
alternative text.
- Mobile Studio (non-classic)
- Mobile Studio > Applets: List Screen has an image with no alt-text.
- Performance Analytics
- Some elements of the Performance Analytics dashboard do not clearly indicate
the purpose of the button.
- Security Incident Response
- Some elements of he Security Incident Response don't have logical text
alternative.
|
1.2.1 Audio-only and Video-only
(Prerecorded) (Level A) Also applies to: EN 301 549
Criteria
- 9.1.2.1 (Web)
- 10.1.2.1 (Non-web document)
- 11.1.2.1.1 (Open Functionality Software)
- 11.1.2.1.2.1 and 11.1.2.1.2.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Not Applicable |
Product does not use prerecorded media |
1.2.2 Captions (Prerecorded) (Level A) Also
applies to: EN 301 549 Criteria
- 9.1.2.2 (Web)
- 10.1.2.2 (Non-web document)
- 11.1.2.2 (Open Functionality Software)
- 11.1.2.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Not applicable |
Product does not use prerecorded media. |
1.2.3 Audio Description or Media Alternative
(Prerecorded) (Level A) Also applies to: EN 301 549 Criteria
- 9.1.2.3 (Web)
- 10.1.2.3 (Non-web document)
- 11.1.2.3.1 (Open Functionality Software)
- 11.1.2.3.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Not applicable |
Product does not use prerecorded media. |
1.3.1 Info and Relationships (Level
A) Also applies to: EN 301 549 Criteria
- 9.1.3.1 (Web)
- 10.1.3.1 (Non-web document)
- 11.1.3.1.1 (Open Functionality Software)
- 11.1.3.1.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Partially supports |
- Automated Test Framework
- Some components are not readable by VoiceOver in Firefox.
- CSM Communities
- Some structured data does not have correct markup
- Discovery
- Voiceover or NVDA cannot read labels on the tab.
- Employee Service Center
- When selecting the next/previous buttons located in the carousels nothing is
conveyed to screen reader users that anything has occurred.
- Guided App Creator
- Screen presenting apps created are presented in a tabular format but should
be in a table structure.
- The groups for fields beginning with Field Label input and ending with
Delete field link are not defined or identified for screen reader users.
- Human Resources Service Management
- Menus with associated numbers do not explain what the number represents when
using screen readers.
- Phone and email information in the "Teams" section cannot be
programmatically determined.
- Some elements do not have appropriate label.
- Lists
- Lists do not have headings.
- Row & column information for non-workspace list is generally not
available as you are navigating through the list.
- Service Catalog: Service Portal widgets
- Some elements do not have appropriate label.
- Service Portal
- Heading structure is incorrect in Portal Profile page.
- Insufficient information announced for menu items.
- Screen readers state there is one item more than what is available in the
nav bar.
- Service Portal pages have multiple H1 markup.
- The search widget at the top of a portal page is not within a search
landmark.
- Studio
- Application Names in Select Application screen/list need better markup so
they can be announced by screen readers.
- UI Builder
- UI Builder does not have clear instructions for keyboard users and screen
reader users to access container properties.
|
1.3.2 Meaningful Sequence (Level
A) Also applies to: EN 301 549 Criteria
- 9.1.3.2 (Web)
- 10.1.3.2 (Non-web document)
- 11.1.3.2.1 (Open Functionality Software)
- 11.1.3.2.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Partially supports |
- Design System
- Dialog content is not read in a consistent sequence.
- Human Resources Service Management
- When trying to save a contact record that is missing required information an
error message is displayed, however, focus is moved to the beginning of the
page forcing a user to navigate back to the required form fields.
|
1.3.3 Sensory Characteristics (Level
A) Also applies to: EN 301 549 Criteria
- 9.1.3.3 (Web)
- 10.1.3.3 (Non-web document)
- 11.1.3.3 (Open Functionality Software)
- 11.1.3.3 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Partially supports |
- Design System
- Dialog content is not read in a consistent sequence.
|
1.4.1 Use of Color (Level A) Also
applies to: EN 301 549 Criteria
- 9.1.4.1 (Web)
- 10.1.4.1 (Non-web document)
- 11.1.4.1 (Open Functionality Software)
- 11.1.4.1 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Partially supports |
- Design System
- Color alone is used to indicate item selected.
|
1.4.2 Audio Control (Level A) Also
applies to: EN 301 549 Criteria
- 9.1.4.2 (Web)
- 10.1.4.2 (Non-web document)
- 11.1.4.2 (Open Functionality Software)
- 11.1.4.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Supports |
|
2.1.1 Keyboard (Level A) Also
applies to: EN 301 549 Criteria
- 9.2.1.1 (Web)
- 10.2.1.1 (Non-web document)
- 11.2.1.1.1 (Open Functionality Software)
- 11.2.1.1.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Partially supports |
- Agent Workspace
- Not able to tab into column filter popup menu.
- CSM Communities
- Navigation via keyboard is not possible in popup calendar widget.
- Customer Service Management
- Skills field is not keybaord accessible.
- Discovery
- Can't navigate to some action items via tab navigation on ITOM guided setup
page.
- Field Service Management
- No keyboard alternative to drag and drop action.
- Guided App Creator
- Focus remains on "Create Application" button after navigating to the
'General Info' screen.
- Knowledge Management
- Pressing spacebar on "subscribe" button on article on KB portal is not
working as expected.
- Lists
- Right-clicking on list cell brings up a context menu containing "Show
Matching" and "Filter Out" options, but there is no equivalent keyboard
shortcut other than using the filter.
- Some cells are not navigable using arrow keys.
- Mobile Studio (non-classic)
- Can't tab to unsaved changes popup for close new action.
- Unable to navigate and select function types using keyboard.
- Performance Analytics
- "Clear all" button on Dashboard picker is not keyboard accessible.
- Buttons are not consistently operable via keyboard.
- Service Catalog: Service Portal Widgets
- The view details link is not accessible for screen reader or keyboard
reliant users.
- Service Portal
- Buttons for people in the 'Team' section of the user profile are not part of
the tab order and have poor labels.
- UI Builder
- Tooltips for the HTML editor are not available to keyboard users.
- Vulnerability Response
- The time component in "Knowledge Base Configuration" cannot be changed via
tabs.
|
2.1.2 No Keyboard Trap (Level
A) Also applies to: EN 301 549 Criteria
- 9.2.1.2 (Web)
- 10.2.1.2 (Non-web document)
- 11.2.1.2 (Open Functionality Software)
- 11.2.1.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Supports |
|
2.2.1 Timing Adjustable (Level
A) Also applies to: EN 301 549 Criteria
- 9.2.2.1 (Web)
- 10.2.2.1 (Non-web document)
- 11.2.2.1 (Open Functionality Software)
- 11.2.2.1 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Supports |
|
2.2.2 Pause, Stop, Hide (Level A) Also applies
to: EN 301 549 Criteria
- 9.2.2.2 (Web)
- 10.2.2.2 (Non-web document)
- 11.2.2.2 (Open Functionality Software)
- 11.2.2.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Supports |
|
2.3.1 Three Flashes or Below
Threshold (Level A) Also applies to: EN 301 549 Criteria
- 9.2.3.1 (Web)
- 10.2.3.1 (Non-web document)
- 11.2.3.1 (Open Functionality Software)
- 11.2.3.1 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Supports |
|
2.4.1 Bypass Blocks (Level A) Also
applies to: EN 301 549 Criteria
- 9.2.4.1 (Web)
- 10.2.4.1 (Non-web document) – Does not apply
- 11.2.4.1 (Open Functionality Software) – Does not apply
- 11.2.4.1 (Closed Software) – Does not apply
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software) – Does not apply to non-web software
- 504.2 (Authoring Tool)
- 602.3 (Support Docs) – Does not apply to non-web docs
|
Partially supports |
- Benchmarks Application
- Benchmarks Application does not have skip links.
- Mobile Studio (non-classic)
- "Skip to Main Content" button is not moving focus as expected.
- Service Catalog
- Service Catalog is missing a "main" region.
|
2.4.2 Page Titled (Level A) Also
applies to: EN 301 549 Criteria
- 9.2.4.2 (Web)
- 10.2.4.2 (Non-web document)
- 11.2.4.2 (Open Functionality Software) – Does not apply
- 11.2.4.2 (Closed Software) – Does not apply
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Supports |
|
2.4.3 Focus Order (Level A) Also
applies to: EN 301 549 Criteria
- 9.2.4.3 (Web)
- 10.2.4.3 (Non-web document)
- 11.2.4.3 (Open Functionality Software)
- 11.2.4.3 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Partially supports |
- Agent Workspace
- After selecting the 'quick edit' button, focus returned to the top of the
page.
- Application Navigator & Banner Frame
- Unable to tab back once user tabs out of Notification Preference modal
iframe.
- Benchmarks Application
- Content "behind" the graph is focusable when "View Trend" controls are
activated.
- Dashboards and Home Pages
- Focus does not follow logical order when tabbing through tabs.
- Some items do not fall in focus order.
- Discovery
- Focus leaves the popup.
- Employee Service Center
- Tab order within a carousel is incorrect based on visual location of the
controls.
- Forms and Fields
- Cursor does not appear in a logical location after creation of a new form
section.
- Focus does not follow logical order.
- Human Resources Service Management
- Focus does not return to the Create Case button when the dialog is
closed.
- Lists
- Keyboard users are not easily able to traverse from the filter's hide/show
button to the filter panel itself.
- List column menus do not return to calling element after action
completes.
- Mobile Studio (non-classic)
- Focus moves unexpectedly as information is entered into the search.
- Navigation of List Screen function section does not follow logical focus
order.
- Save button does not fall under logical focus order.
- Performance Analytics
- The "Antivirus Events" heading within the graph unnecessarily falls into
keyboard focus order.
- Unexpected elements fall into keyboard focus order.
- Security
- Focus does not follow logical order.
- User Experience Engineering
- In Branding settings focus remains on save button.
|
2.4.4 Link Purpose (In Context)
(Level A) Also applies to: EN 301 549 Criteria
- 9.2.4.4 (Web)
- 10.2.4.4 (Non-web document)
- 11.2.4.4 (Open Functionality Software)
- 11.2.4.4 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Partially supports |
- Performance Analytics
- Screen reader is not reading the number provided in the aria-able
brackets.
|
3.1.1 Language of Page (Level A) Also applies
to: EN 301 549 Criteria
- 9.3.1.1 (Web)
- 10.3.1.1 (Non-web document)
- 11.3.1.1.1 (Open Functionality Software)
- 11.3.1.1.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Partially supports |
- Automated Test Framework
- Default language cannot be programmatically determined.
|
3.2.1 On Focus (Level A) Also
applies to: EN 301 549 Criteria
- 9.3.2.1 (Web)
- 10.3.2.1 (Non-web document)
- 11.3.2.1 (Open Functionality Software)
- 11.3.2.1 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Supports |
|
3.2.2 On Input (Level A) Also
applies to: EN 301 549 Criteria
- 9.3.2.2 (Web)
- 10.3.2.2 (Non-web document)
- 11.3.2.2 (Open Functionality Software)
- 11.3.2.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Partially supports |
- Agent Workspace
- Count of list items is inconsistent for screen readers.
- Event Management
- Selection of an option within the All drop down of Event Management
dashboard reloads the page.
|
3.3.1 Error Identification (Level
A) Also applies to: EN 301 549 Criteria
- 9.3.3.1 (Web)
- 10.3.3.1(Non-web document)
- 11.3.3.1.1 (Open Functionality Software)
- 11.3.3.1.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Partially supports |
- Asset Management
- The error message for empty upload files is not read by VoiceOver.
- Guided App Creator
- Error messages appearing below the input fields while focus is in the input
field are not presented to assistive technology users when they visually
appear.
- Knowledge Management
- Rating a KB article submits the change repeatedly when using a keyboard to
rate a knowledge article.
|
3.3.2 Labels or Instructions (Level A) Also
applies to: EN 301 549 Criteria
- 9.3.3.2 (Web)
- 10.3.3.2 (Non-web document)
- 11.3.3.2 (Open Functionality Software)
- 11.3.3.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Partially supports |
- Discovery
- Navigation instructions are not provided for "Discovered Cloud Resources
Chart".
- Guided App Creator
- "Create New Table" Manage Access Check boxes are not marked up for
accessibility.
- Drag-and-drop section does not have programmatically associated
instructional information.
- Label content is not conveyed to a screen reader user when navigating the
form.
- The Tables input field has no programmatically determinable label.
- Human Resources Service Management
- To Do's Requests located in the open section lack an appropriate label.
- Reporting
- Dashboard field is not well described by screen readers.
|
4.1.1
Parsing (Level A) Also applies to: EN 301 549 Criteria
- 9.4.1.1 (Web)
- 10.4.1.1 (Non-web document)
- 11.4.1.1.1 (Open Functionality Software)
- 11.4.1.1.2 (Closed Software) – Does not apply
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Partially supports |
- Security
- Custom headings use incorrect markup.
- UI Builder
- UI Builder landing page uses invalid Aria attribute.
|
4.1.2 Name, Role, Value (Level A) Also applies
to: EN 301 549 Criteria
- 9.4.1.2 (Web)
- 10.4.1.2 (Non-web document)
- 11.4.1.2.1 (Open Functionality Software)
- 11.4.1.2.2 (Closed Software) – Not required
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
|
Partially supports |
- Agent Workspace
- No indication that Edit button has become active on selecting a check
box.
- Application Navigator & Banner Frame
- Skip to Navigator link does not work when running JAWS.
- Change Management
- The Search field below the Sample Change Requests select box is provided
with a role of combobox but behaves like a text input.
- Configuration Management Database (CMDB)
- Create identifier entry dialog is missing aria-labelledby.
- Dashboard and Home Pages
- JAWS does not read correct description for charts in dashboards.
- Design System
- Screen reader description of the page is inconsistent.
- Unnecessary title attribution on verify contact dialog heading, and
definition list can lead to repeated content when using Screen Reader.
- Discovery
- The tooltip for MID servers is missing role.
- Forms and Fields
- VoiceOver does not read-only fields as read-only.
- Guided App Creator
- Content displayed by the "Learn More" link is not properly provided to
screen reader users. Additionally, the aria and role attributes in the
<eds-tooltip> pseudo element are not valid and will not be recognized by
assistive technologies.
- Human Resources
- Test within the expandable/collapsible Test panel is marked up as a role of
link inside a container with a role of button.
- Lists
- Inadequate table summary when read by JAWS.
- Mobile iOS (non-classic)
- List features are unavailable in accessibility mode.
- Performance Analytics
- Screen Readers are not announcing progress information.
- Secondary information related to the "To" field (added users) is not
programmatically associated with the field.
- The number of items in the current search is not conveyed to screen reader
users.
- Security
- Switch control and the toggle control to expand/collapse the panel are not
labeled correctly.
- Close/Remove button in notification message has the wrong role applied.
- Expand/collapse status of each panel is not exposed to/announced by screen
readers.
- Screen readers are not able to access text content within each of the Access
Control, Attachments etc. panels.
- Switch control container is erroneously marked up as a button.
- The "Access Control" panel is erroneously marked up as a tablist.
- Security Incident Response
- Table cells do not have appropriate role.
- Software Asset Management Professional
- The "Select the publisher(s) for which compliance should be calculated"
label is not marked up as a label and is not programmatically associated with
the related custom drop-down.
- UI Builder
- Collapse Core Section button has Invalid ARIA attribute value.
|