List of plugins (Orlando)

List of all plugins that you can activate if you have the admin role.

If a plugin does not appear on this list, it may require activation by ServiceNow personnel. Request these plugins through the Now Support Customer Service System instead of activating them yourself.

Note: For a list of all new and changed plugins for this release, see Changes to plugins in the Orlando release.
Plugin ID Description State Has Demo Data? Dependencies
Action Status Automation com.sn_action_status This plugin tracks blocking records created for tasks and updates the action status indicators on the task list. Active true
Activity formatter com.glide.ui_activity_formatter This plugin lets you quickly and easily filter the list of activities, or history, on a task form. Active false
Advanced Work Assignment com.glide.awa Automatically assigns work items to agents based on their availability, capacity, and skills. Active false com.snc.skills_management
Advanced Work Assignment - Agent Affinity

(New in Orlando)

 com.glide.awa.agent_affinity Enable work assignment to the best-suited agent based on the agent’s affinity to the work item. Inactive false com.glide.awa
Advanced Work Assignment for HRSD

(New in Orlando)

 com.sn_hr_awa Contains out of box configuration data supporting routing, queuing, and assignment of HRSM cases, chats and calls to agents. Inactive false
  • com.glide.awa
  • com.sn_hr_core
  • com.glide.interaction.awa
Advanced Work Assignment for Incidents com.snc.incident.awa Default configuration to support Advanced Work Assignment for Incident Active false
  • com.glide.awa
  • com.snc.agent_workspace.itsm
Agent Chat com.glide.interaction.awa Enables Workspace Agent Chat and the Chat service channel in Advanced Work Assignment. Active true
  • com.glide.interaction
  • com.glide.awa
Agent Intelligence com.glide.platform_ml Renamed to Predictive Intelligence. Active false com.glide.platform_ml_pa
Agent Intelligence Reports com.glide.platform_ml_pa Renamed to Predictive Intelligence Reports. Active false
Agent Schedule com.snc.agent_schedule Enables customer service agents and field service technicians to see work schedules and assignments and also add personal events such as meetings or appointments. Active false com.snc.app.agent_calendar_widget
Agent Workspace com.agent_workspace It is a suite of tools that provide agents, case managers, help desk professionals, and managers with tools to help answer customer questions or resolve customer problems. Active false
  • com.glide.uxbuilder
  • com.glide.graphql
  • com.glide.interaction
  • com.snc.agent_workspace.config
  • com.snc.agent_workspace.ribbon
  • com.snc.agent_workspace.list
  • com.snc.agent_workspace.form
  • com.snc.agent_workspace.global_search
  • com.snc.agent_workspace.declarative_actions
Agent Workspace - Knowledge sn-component-workspace-knowledge Enables use of Knowledge Base in Agent Assist. Active false com.snc.agent_workspace.config
Agent Workspace - List com.snc.agent_workspace.list Workspace List Configurations Active false com.snc.agent_workspace.config
Agent Workspace - Ribbon com.snc.agent_workspace.ribbon Workspace Ribbon Configurations Active false
  • com.glide.uxbuilder
  • com.snc.agent_workspace.config
  • com.sn_resolutionshaper
Aggregate Web Service com.glide.web_service_aggregate Provides SOAP Access to GlideAggregate functionality. Inactive false
Agile Development 2.0 com.snc.sdlc.agile.2.0 The Agile Development 2.0 plugin provides enhanced functionality on top of Agile Development. If you already have a customized version of Agile Development, delete the customizations before activating Agile Development 2.0 to ensure that all features work properly. Refer to the documentation for detailed steps to delete the customizations. Active true
  • com.snc.sdlc.scrum.ppm_int
  • com.snc.planned_task_v2
  • com.snc.sdlc.agile.2.0.common
  • com.snc.sdlc.ranking
Agile Development — Unified Backlog com.snc.sdlc.agile.multi_task Enables you to maintain a centralized backlog containing records of different task types, such as defects, problems, incident tasks, and stories. Include any tasks into your agile workflow Active false
  • com.snc.sdlc.agile.2.0
  • com.snc.sdlc.agile.multi_task.common
Agile - Scaled Agile Framework - Essential SAFe com.snc.sdlc.safe Scaled Agile Framework was designed to apply Lean-Agile principles to the entire organization. Essential SAFe is most basic configuration of the framework and it provides the minimal elements necessary to be successful with SAFe: manage your agile release train backlog, plan program increments, Active true
  • com.snc.sdlc.ranking
  • com.snc.sdlc.agile.2.0
Agile - Scaled Agile Framework - Portfolio SAFe com.snc.sdlc.portfolio_safe Use Portfolio SAFe to apply lean and agile principles to your portfolio work. Active true
  • com.snc.sdlc.safe
  • com.snc.portfolio_management
Agile Development 2.0 - ATF Tests com.snc.sdlc.agile.2.0.atf Agile Development 2.0 - ATF Tests provides you test cases and test suites that can be run on the Agile Development 2.0 application. Active false
Alert Intelligence com.em-scoped-app This plugin is part of the Event Management application. It contains content for the Alert Intelligence workspace. Inactive false
Analytics Center

(New in Orlando)

 com.snc.pa.analytics_center Performance Analytics Center - Enables users to get answers about their data quickly using search-driven analytics. Inactive false
  • com.agent_workspace
  • com.workspace_core
  • sn-component-nlq
  • com.snc.par.nlq.core
Angular AMB Services com.glide.ui.ng.amb Angular Services for AMB Active false
  • com.glide.ui.ng
  • com.glide.amb
  • com.glide.record_watcher
Anonymous Connect Support com.glide.connect.anonymous_support Plugin to enable access and properties for Anonymous Connect Support. Inactive false com.glide.connect.support
API Analytics com.glide.api_analytics Allows admins to view API Analytics statistics for web services. Active false
  • com.glide.db.query_stats
  • com.snc.pa
  • com.glideapp.canvas
API Stats com.glide.stats.api API Stats Active false
  • com.glide.db.query_stats
  • com.snc.pa
  • com.glideapp.canvas
App APIs com.glide.app_api APIs for fetching Application and Application Rollback related information. Active true
App Dependency Client com.sn_dependentclient Plugin to provide list of store applications/integrations based on their active plugins. Uses store's web service to create a cache of such applications on the customer instances itself. Inactive false
Application Authorization com.glide.sys.app_authorization Inactive false
Application Creator com.snc.apps_creator Retired. Replaced by the Platform as a Service plugin. Active false
  • com.glide.ui.angular
  • com.glide.ui.heisenberg
Application Creator Templates com.snc.apps_creator_template Hosts system application creator templates. Active false
Application Design Restrictions com.glide.scope.design System for restricting and capturing tables augmented by an application Active false
Application Diagnostics Tool

(New in Orlando)

 com.snc.app_diagnostics_tool Helps you to diagnose the PPM Applications, with quick diagnostic scans and resolve the issues with fix scripts. Active false
Application File com.snc.apps_file Associates configuration records with an application and tracks record metadata. Active false
Application Metadata com.snc.metadata Adds relationships and UI actions to work with metadata. Active false
Application Portfolio Management com.snc.apm Enables analyst to rationalize business applications. This provides Performance Analytics dashboards like Application 360, Landscape Analysis, and associated dashboards of Business Applications with Change requests, Incidents, and Problems. Depending on the desired functionality, you can request the following plugins:
  • Business Planner plugin: enables access to the Business Planning portal.
  • Domain Support - Domain Extensions: enables domain separation for Application Portfolio Management.
 Inactive true
  • com.snc.sp_workbench_widgets
  • com.snc.financial_planning_pmo
  • com.snc.fiscal_calendar
  • com.snc.treemap
Application Portfolio Management – ATF Tests com.snc.apm.atf ATF tests for Application Portfolio Management Inactive false com.snc.apm
Application Service com.snc.cmdb.it_service Provides functionality and view for Application Service creation, editing and history view. Active false
  • com.snc.itom.ui
  • com.snc.cmdb
  • com.snc.cmdb.service.modeling
  • com.glide.ui.list_v3_components
Applications Access Control com.snc.apps_access Implements file-level access for application development. Active false
  • com.snc.apps
  • com.snc.apps_picker
Applications Picker com.snc.apps_picker Allows users to select the desired application during application development. Active false
Apply Once APIs com.glide.system_apply_once APIs for altering the behavior of any 'apply_once' update in a plugin during plugin activation/upgrade Active false
Appointment Booking com.snc.appointment_booking Enables customers to book service appointments from the Customer and Consumer Service Portals. Inactive true
Appointment Booking Demo Data com.snc.appointment_booking_demo Provides demo data for the appointment booking feature. Inactive false
Approvals with e-Signature com.glide.e_signature_approvals Adds a prompt for credentials when an approver attempts to approve a request via the list context menu or Approve UI Action on the Approval form. Inactive false
Architecture Compliance com.snc.architecture_compliance Manages scheduled or on-demand audits of CMDB records, to determine if configuration items (CI) match expected attributes. Inactive true com.snc.certification_core
Assessment com.snc.assessment_core Provides capabilities to use custom questionnaires and scripted queries to evaluate, score, and compare any records in ServiceNow. Active true
  • com.glideapp.workflow
  • com.glideapp.survey
  • com.snc.bestpractice.task_survey
  • com.glide.survey_designer
Assessment Designer com.glide.assessment_designer Activates assessment designer that is a drag-and-drop interface to create assessments. Active false com.glide.assessment_designer.common
Assessment Designer Common com.glide.assessment_designer.common Base plugin for assessment related designers like Quiz Designer, Survey Designer, Assessment designer. You must activate Assessment Designer Common plugin before using Quiz Designer, Survey Designer, or Assessment Designer. By default, this plugin is activated. Active false com.glide.ui.ng.dc
Asset Management com.snc.asset_management Lets you manage all your assets, consumables, and software licenses. Active true
  • com.snc.expense_line
  • com.snc.model
  • com.snc.organization_management
  • com.snc.fixed_asset
  • com.snc.depreciation
  • com.snc.automation
  • com.glideapp.home
Assignment Workbench com.snc.assignment_workbench Provides a workbench that customer service managers can use to evaluate agents based on configurable criteria, such as skills and availability, and then assign tasks to the desired agents. Inactive false com.snc.matching_rule
Auto Recovery com.glide.autorecovery Enables Auto Recovery functionality. Active false
Automated Test Framework com.glide.automated_testing_framework Testing framework and tools for creating automated tests Active true
  • com.glide.rollback
  • com.glide.ui.angular
  • com.glide.element_mapping
  • com.glide.vars
Automated Test Framework - Application Navigator com.glide.automated_testing_impl.left_nav Provides ATF steps that validate access to the application navigator. Active false com.glide.automated_testing_framework
Automated Test Framework - Custom UI com.glide.automated_testing_impl.custom_ui Adds ability to test custom UI. Active false com.glide.automated_testing_framework
Automated Test Framework - Parameters com.glide.automated_testing_impl.parameters Adds ability to parameterize ATF tests. Active false com.glide.automated_testing_framework
Automated Test Framework - Reporting com.glide.automated_testing_impl.report Automated Testing Framework Reporting test step configuration. Active false
  • com.glide.automated_testing_framework
  • com.glideapp.report
Automated Test Framework - Responsive Dashboards com.glide.automated_testing_impl.dashboards Automated Testing Framework Responsive Dashboard test step configuration. Active false
  • com.glide.automated_testing_framework
  • com.glideapp.dashboards
Automated Test Framework - REST Inbound com.glide.automated_testing_impl.rest_inbound Automated Test Framework for inbound REST requests. Active true com.glide.automated_testing_framework
Automated Test Framework - Schedule com.glide.automated_testing_impl.schedule Tools for scheduling automated tests. Active false com.glide.automated_testing_framework
Automated Test Framework - Whitelisted Client Errors com.glide.automated_testing_impl.wce With whitelisted client error support, JavaScript errors found during UI test execution can be ignored or tracked as warnings. Test designers can complete their work while developers investigate and resolve scripting issues. Active false com.glide.automated_testing_framework
Automated Test Framework Service Catalog com.glide.automated_testing_impl.service_catalog Automated Testing Framework Service Catalog test step configuration. Active true
  • com.glide.automated_testing_framework
  • com.glideapp.servicecatalog
Automated Test Framework Service Catalog Service Portal com.glide.automated_testing_impl.service_catalog_portal Automated Testing Framework for Service Catalog widgets in Service Portal test step configuration. Active true com.glide.automated_testing_impl.service_catalog
Automated Test Framework Service Portal com.glide.automated_testing_impl.service_portal Automated Testing Framework Service Portal test step configuration. This plugin can only be activated by activating the "Service Portal - Core" plugin. Active false com.glide.automated_testing_framework
Automated Test Scripts For Survey com.glide.automated_testing_impl.survey Automated Test Scripts For Survey. Active false
  • com.glide.automated_testing_framework
  • com.snc.assessment_core
Automatic Assignment com.snc.automatic_assignment Allows any application that uses tables that are children of Task [task] to use auto-assignment to automatically find eligible assignees for any task. Inactive false
Badge Reader Integration

(New in Orlando)

 com.snc.badge_reader Badge Reader Integration Framework which allows other applications to integrate with badge reader hardware. Inactive false
Base Upgrade Logger com.glide.base_upgrade_logger Active false
  • com.glide.ui.mergetool
  • com.glide.ui.diagnostics
Basic Export Set Functionality com.glide.system_export_set Active false
Benchmark Client com.sn_bm_client Benchmark Insights for Customers. Active false com.sn_bm_common
Benchmark Common com.sn_bm_common Common code for Benchmark Insights. Active false
Benchmarks Spoke com.sn_bm_client.spoke Contains the evaluation framework for Benchmarks Recommendations. Active false com.glide.hub
Best Practice - Bulk CI Changes com.snc.bestpractice.bulkchange This plugin is intended to be used with the legacy Change Management state models which were used prior to the Geneva release. It allows CMDB updates to be proposed and applied to one or more in scope configuration items as part of your change management process. Inactive false
Best Practice - Change Risk Calculator com.snc.bestpractice.change_risk Simple risk and impact calculations for change management. Active false
Best Practice - Incident Resolution Workflow com.snc.bestpractice.incident Best practices for incident resolution dictate that rather than closing the incident, the incident should have a state of Resolved. This state gives the service desk a mechanism to verify that caller is satisfied with the resolution, and that the customer agrees with closing the incident. Active false
Best Practice - ITIL KPI Reports com.snc.bestpractice.itil_kpi Provides a series of reports that track the Key Performance Indicators (KPI) of incident management and problem management. Active true com.glide.metrics
Business Roles

(New in Orlando)

 com.snc.businessroles Activates the Business Roles module. Combined with other licensed applications, provides business roles and hierarchy for employees with integration to Okta for access provisioning during onboarding. Inactive false com.sn_content_delivery
Business Rule V2 com.glide.business_rule_v2 Enhances business rules to support script-free conditions and behaviors. Active false
Business Stakeholder com.snc.business_stakeholder Contains the Business Stakeholder role which authorizes the users to approve, view/read records across the organization and view reports. Note there is a fee associated with the Business Stakeholder role. Do not assign it to users without confirming your organization has the appropriate entitlement. Active false
Cache build stats com.glide.stats.cache_build Cache build stats. Active false com.glide.stats
Case Assignment Workbench Demo com.snc.case_assignment_workbench_demo Provides demo data, such as sample cases and users, so that the Assignment Workbench product features can be demonstrated on a non-production instance. Not for use on customer production instances. Inactive true
  • com.snc.customerservice.demo
  • com.snc.assignment_workbench
Case Digests com.sn_csm_case_digest Enables users to send case status updates and root cause analysis to customers and key internal stakeholders. Inactive true
  • com.sn_customerservice
  • com.sn_csm_doc_template
  • com.snc.documentviewer
  • com.sn_publications
Catalog Designer Common com.glide.ui.ng.cc Catalog Designer Common. Active false
  • com.glide.ui.ng.dc
  • com.glideapp.workflow
Central Dispatch com.snc.central_dispatch Allows visually allocating tasks to agents for a logged in dispatcher. Inactive true com.snc.dhtmlx.scheduler
Centralized Connection and Credential com.snc.core.automation.connection_credential Centralized Connection and Credential components. Active false
Certification Core com.snc.certification_core Core certification structures such as filters and templates. Certification Core is activated automatically when any of these applications are activated:
  • Desired State Certification (active by default)
  • Architecture Compliance
  • Data Certification
  • IT Governance Risk and Compliance
 Active false
  • com.glide.list_v2
  • com.snc.version
Change Management - Approval Policy sn_chg_pol_appr Change Management feature that helps in generating and configuring approvals using the Change Approval policies. Active false
Change Management - ATF Tests com.snc.change_management.atf This plugin loads ATF tests for Change Management when the Change Management - State Model plugin is active. The demo data for this plugin is required to successfully execute these ATF tests. Inactive true
Change Management - CAB Workbench com.snc.change_management.cab Change Management feature which allows CAB Managers to schedule, plan and manage CAB Meetings all on the NOW platform. Active true
  • com.snc.change_management.cab.form_layout
  • com.snc.app.calendar
  • com.glide.service-portal
  • com.snc.app_common.service_portal
  • com.glide.editor.tinymce
Change Management - Change Schedule com.snc.change_management.soc Change Schedule. Active false
  • com.snc.dhtmlx.gantt
  • com.snc.change_request
  • com.snc.change_management.soc.color_picker
Change Management - Change Schedule foundation com.snc.change_management.soc.foundation Change Management - Change Schedule Foundation Data. Active false com.snc.change_management.soc
Change Management - Collision Detector com.snc.change.collision Conflict Detection is a feature of the Change Management application which identifies potential scheduling conflicts based on the configuration items in scope for the change or user or group assigned to fulfill a change. Active true com.snc.maintenance_schedules
Change Management - Color Picker com.snc.change_management.soc.color_picker Color Picker Active false
Change Management - Core com.snc.change_management

Core change management plugin which both Change Management State Model and Standard Change Catalog plugins depend on.

This plugin updates the Type field on Change Request to have the values Normal, Standard, and Emergency.

The Type value on existing Change Requests is updated:
  • Routine com.glide.context_help-> standard (Standard)
  • Comprehensive -> normal (Normal)
  • Emergency -> emergency (Emergency)

When creating a Change Request, an interceptor prompts you for the type of Change you want to create.

 Active true
  • com.snc.change_request
  • com.snc.change.collision
Change Management - Mass Update CI com.snc.change_management.mass_update_ci Change Management feature which allows change requesters to propose and apply updates associated with a change request to one or more configuration items in scope for a change. Inactive false
  • com.snc.change_management.state_model
  • com.snc.bestpractice.bulkchange
Change Management - Risk Assessment com.snc.change_management.risk_assessment Change Management feature which allows risk assessment questionnaires to be created and required to drive the assessment of risk associated with a requested change. Inactive true
  • com.snc.bestpractice.change_risk
  • com.snc.assessment_core
  • com.glide.assessment_designer
Change Management - Standard Change Catalog com.snc.change_management.standard_change_catalog

Change Management feature which allows Standard change templates to be proposed, approved, and published in the ServiceNow Service Catalog.

 Active true
  • com.snc.change_management
  • com.glideapp.servicecatalog
Change Management - State Model com.snc.change_management.state_model

This plugin provides the current Change Management state models for Standard, Normal and Emergency change types, originally released in the Geneva release.

 Active true
  • com.snc.change_management
  • com.snc.process_flow_formatter
Change Management Overview Homepage com.glideapp.report.itsm.change.overview Activates a Change Management Overview Dashboard in the Change Management application navigator. Active false com.glideapp.report
Change Management Workflows com.glideapp.workflow_change_management This plugin activates the workflows which control the change processes associated with the Emergency, Standard, and Normal change types introduced in the Geneva release. Active true com.glideapp.workflow
Change Request com.snc.change_request The base Change Request plugin which contains the core tables for Change Management, including the change request and change task tables. Active true com.glideapp.report.itsm.change.overview
Change Request Calendar com.snc.change_request_calendar This plugin activates the Change Conflict Calendar introduced in the Kingston release. It enables you to view a change request and its potential conflicts once a primary configuration item, planned start date, and planned end date have been provided within a Change request. Active false com.snc.app.calendar
Channel Proxy com.glide.channelproxy Contains the Business Stakeholder role which authorizes the users to approve, view/read records across the organization and view reports. Note there is a fee associated with the Business Stakeholder role. Do not assign it to users without confirming your organization has the appropriate entitlement. inactive false com.glide.external.app
Checklist com.glide.ui.checklist Provides a simple way to track the progress of tasks without creating additional records, using checklists that can be added to any form. Active false
  • com.glide.ui.ng
  • com.glide.rest.service
CIDC Spoke com.sn_cicd_spoke Provides subflows and actions to call the Continuous Integration Continuous Delivery REST API endpoints included in the com.glide.continuousdelivery plugin.
Cisco Webex Meetings Spoke

(New in Orlando)

 com.sn.webex_meetings.spoke The Cisco Webex Meetings Spoke for IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate Webex.
Client Transaction Timings com.glide.client_transaction The Client Transaction plugin provides support to track client rendering times at the server, lining the values up with the server transaction times. Active false
Cloud API com.snc.cloud.api Cloud API Framework. Inactive false
  • com.snc.core.automation
  • com.glide.ui.angular
  • com.glide.ui.heisenberg
  • com.snc.discovery.core
Cloud Config Management com.snc.config.mgmt Config Management Framework. Inactive false
  • com.glide.rest
  • com.snc.cloud.core
Cloud Management com.snc.cloud.mgmt Cloud Management. Inactive false
  • com.glide.service-portal
  • com.snc.cloud.core
  • com.snc.config.mgmt
  • com.snc.runbook_automation
Cloud Management Core com.snc.cloud.core Cloud Management Core - Discovery and Resource Blocks. Inactive false
  • com.snc.discovery.core
  • com.snc.cloud.api
CMDB-ATF Tests com.snc.cmdb.atf Provides the CMDB Automated Test Framework (ATF) tests. Inactive false com.snc.cmdb
CMDB Dashboard com.snc.cmdb.dashboard Report overall CMDB and class level aggregated CI health. Active false
  • com.snc.cmdb
  • com.snc.pa
  • com.glideapp.canvas
CMDB Group com.snc.cmdb.group Provides Configuration Item grouping capabilities. Active false
CMDB Group Dashboard com.snc.cmdb.group.dashboard Report the health of CIs in CMDB Groups, on a dashboard. Active false
  • com.snc.cmdb
  • com.snc.pa
  • com.glideapp.canvas
  • com.snc.cmdb.group
CMDB Mainframe com.snc.cmdb.mainframe One of the plugins included in the Extended CMDB plugin, used for mainframe configuration items. Inactive false com.snc.cmdb
CMDB Radio Category com.snc.cmdb.radio.category One of the plugins included in the Extended CMDB plugin, used for radio configuration items. Inactive false com.snc.cmdb
CMDB Search com.snc.cmdb_search Query-like search on CMDB CIs and relationships. Converts a free-style query with configurable synonyms and stop words, into a properly formulated query on CMDB tables. Active false com.snc.cmdb
CMDB Telecom Category com.snc.cmdb.telecom.category One of the plugins included in the Extended CMDB plugin, used for telecom configuration items. Inactive false com.snc.cmdb
CMDB Test Equipment com.snc.cmdb.test.equipment One of the plugins included in the Extended CMDB plugin, used for test equipment configuration items. Inactive false com.snc.cmdb
CMDB Workspace com.cmdb-workspace Enables CMDB capabilities in Agent Workspace. Active false com.snc.agent_workspace.itsm
CMPv1

(Planned for deprecation in Paris)
  • com.snc.aws
  • com.sn.azure
  • com.snc.runbook_automation.vmware
 Active
CMS User Interface - Service Management Core com.snc.service_management.core.cms All Content Management System items (blocks, pages, and menus) used to reference core IT self-service applications are packaged in this plugin. It is also the core foundation for all Service Management applications. Inactive false
  • com.glide.cms
  • com.glide.cms.extensions
  • com.glide.db_images
Coaching com.sn_coaching The Coaching module facilitates the coaching of employees on their work through the use of coaching opportunities (critical moments in a process) that can be conditionally configured. Active true
  • com.snc.planned_task_v2
  • com.snc.skills_management
  • com.snc.organization_management
Coaching Loops com.snc.coaching_loops Adds coaching functionality. This plugin facilitates the coaching of employees on their work through the use of coaching opportunities that can be conditionally configured. Inactive true
  • com.snc.planned_task
  • com.glideapp.custom_charts
Code Search com.glide.code-search A configurable Code Search API. Active false
Collaboration com.glide.collaboration Retired. Replaced by the Connect plugin. Inactive false com.glide.connect
Collaboration Services for Task Communications Management

(Available in the ServiceNow Store)

 sn_tcm_collab_hook Provides the ability to communicate over Slack. Inactive false
  • com.glide.hub.integrations
  • com.sn.slack.ahv2
Collision APIs com.glide.collision_detector APIs for predicting the behavior of the upgrade engine with regard to customizations. Active false
Column Statistics com.glide.column_statistics Column statistics used to suggest database indexes. Active true
Common ITSM Service Portal Application Components com.snc.app_common.service_portal Common Application Components for Service Portal. Active false com.glide.service-portal
Communities com.sn_communities Communities enable customers to interact with each other and share knowledge. There is no structured way to disseminate knowledge or capture knowledge from communities and make it a part of customer service and customer success. Inactive false
  • com.glide.service-portal
  • com.sn_communities_global
  • com.snc.activity_subscriptions
  • com.snc.gamification
  • com.snc.csm_unified_theme
  • com.snc.assignment_workbench
  • com.glide.processor.ics
Communities Demo Data com.sn_communities_demo Loads demo data for the community application. Inactive false
  • com.sn_communities
  • com.snc.csm_unified_theme.demo
Company extension com.glide.company Adds currency columns to the Company [core_company] table. Active false com.glide.currency
Configuration Compliance

(Available in the ServiceNow Store)

 snc_vulc Exposes your high-impact configuration-related security vulnerabilities, and orchestrates their remediation across frequently isolated information security, IT operations, and business process areas. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.security_support.common
Configuration Compliance Dependencies snc_vulc_dep System dependencies required by Configuration Compliance. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. false
Configuration Management (CMDB Enterprise Edition) com.snc.cmdb.enterprise A collection of modules for specialized configuration items, such as radio hardware, test equipment, and voice system hardware. Active false com.snc.cmdb
Configuration Management (CMDB) com.snc.cmdb Provides core functionality for the configuration management database, including enterprise hardware and configuration item relationships. Active true
  • com.glide.custom_web_service
  • com.sn_cmdb_content
  • com.snc.db.rotation
  • com.glide.ui.list_v3_components
Configuration Management For Scoped Apps (CMDB) com.snc.cmdb.scoped Enables scoped apps access to Identification Engine APIs. Active false com.snc.cmdb.enterprise
Connect com.glide.connect Provides a real-time messaging platform that connects you to your coworkers, bypassing email and static documents. Active false
  • com.glideapp.live_feed
  • com.glideapp.live_common
  • com.glide.ui.ng
  • com.glide.ui.angularui
  • com.glide.ui.ng.amb
  • com.glide.notification.push
  • com.glide.db_audio
Connect Interaction UI com.connect-interaction-ui User interface components to adapt Connect Support to use the interaction table as a source of truth. inactive false
  • com.glide.interaction
  • com.glide.graphql
  • com.glide.connect.support
  • com.glide.connect.ui_components
Connect Scriptable APIs com.glide.connect.scriptable Scriptable APIs for Connect. Active false
Connect Service Portal Widgets com.glide.connect.sp_widgets Connect Service Portal Widgets Inactive false
  • com.glide.service-portal
  • com.glide.connect
  • com.glide.connect.ui_components
Connect Spoke for Flow Designer com.glide.connect_v3plus.core.ah The Connect Spoke for the Flow Designer provides actions that a process analyst can use when designing flows. The actions allow them to automate the creation of conversations, to add users to a conversation, and to send messages to a conversation. These actions work with Connect API version 3 and later. Active false com.glide.connect.scriptable
Connect Support com.glide.connect.support Builds on the Connect messaging platform and enables support agents to provide real-time assistance to end users, using queues. Inactive true com.glide.connect
Connect Support and Service Portal Integration com.glide.connect.support.service-portal Adds Connect Support components for use in the Service Portal. Inactive true
  • com.glide.service-portal
  • com.glide.connect.support
Connect Support Manager's Dashboard com.glide.connect.managers_dashboard Provides a homepage and all the configuration records required to analyze Connect Support in reporting. Inactive false com.glideapp.report
Connect Support Routing com.glide.connect.support.routing Plugin to enable processor for Routing Connect Support request to appropriate Chat Queue. Inactive false
  • com.snc.matching_rule
  • com.glide.connect.support
Consumer Service Portal com.glide.service-portal.consumer-portal Enables the Consumer Service Portal, a web-based portal based on the Service Portal application that your company can use to provide information and support to consumers. Inactive false
  • com.glide.service-portal.customer-service-base
  • com.glide.connect.anonymous_support
Content Analytics com.sn_content_analytics Content Analytics Active false com.glide.scope.access.restricted_caller
Content Automation com.sn_content_automation Content automation functionality. inactive true
  • com.sn_content_delivery
  • com.glide.scope.access.restricted_caller
Content Delivery com.sn_content_delivery Content Delivery inactive true
  • com.glide.db_images
  • com.glide.scope.access.restricted_caller
  • com.glide.service-portal
Content Management com.glide.cms Allows administrators to create custom, branded, web user interfaces on top of an existing ServiceNow instance.

You must request the Content Management System (CMS) application from ServiceNow personnel. Instead of activating CMS, use Service Portal for new development. Service Portal is an alternative to CMS with a refined user experience, and is active by default in the base system. See Service Portal and Content Management and Service Portal.

 Inactive false
  • com.glideapp.home
  • com.glide.text_search
  • com.glide.db_images
Content Management Extended Types com.glide.cms.types An extension to Content Management that adds iFrames and Flash frames.

You must request the Content Management System (CMS) application from ServiceNow personnel. Instead of activating CMS, use Service Portal for new development. Service Portal is an alternative to CMS with a refined user experience, and is active by default in the base system. See Service Portal and Content Management and Service Portal.

 Active false
  • com.glide.cms.type.flash
  • com.glide.cms.type.iframe
Context Ranking com.glide.sorting Support for drag-and-drop lists and ranking dialog. Context ranking allows a user to sort a collection of records independently of the attributes of those records. Context Ranking is activated automatically with the SDLC - Scrum Process Pack plugin. Inactive false com.glide.list_v2
Context-Sensitive Help com.glide.context_help Provides a context-sensitive help system, providing links to specific help pages. These help pages can be linked to the list or form view of any table, or to the form view of a specific record in a table. Active false
Context-Sensitive Help Rest API com.glide.context_help.rest_api REST API for the context-sensitive help system Active false
  • com.glide.context_help
  • com.glide.scripted_rest_services
Contextual Search com.snc.contextual_search Display related articles or service catalog items within a form or record producer. Active false com.snc.application.json_service
Contextual Search - Internal com.snc.contextual_search.internal An internal plugin component for Contextual Search. Active false
Contextual Search - Service Portal com.snc.contextual_search.service-portal Service Portal components for Contextual Search. Active false
  • com.snc.contextual_search
  • com.snc.app_common.service_portal
Contextual Security: Role Management com.glide.role_management Provides the flexibility and power to protect information by controlling read/write/create/delete authorization. Active false
  • com.glide.db_view
  • com.glide.ui_page
Contextual Security: Role Management V2 com.glide.role_management.inh_count Prevents duplicate entries in sys_user_has_role for inherited roles, based on the value of the inh_count column. Active false com.glide.role_management
Contextual Security: Role Management V2 REST API com.glide.role_management.inh_count.rest_api Prevents duplicate entries in sys_user_has_role for inherited roles, based on the value of the inh_count column. Active false
  • com.glide.role_management.inh_count
  • com.glide.scripted_rest_services
Continual Improvement Management (CIM) com.sn_cim Core plugin for Continual Improvement Management (CIM) Active true
  • com.snc.organization_management
  • com.snc.planned_task_v2
  • com.snc.pa
  • com.snc.pa.spotlight
  • com.sn_coaching
  • com.sn_cim_atf
Continual Improvement Management Automated Tests com.sn_cim_atf ATF plugin for Continual Improvement Management (CIM) Active true
Contract Management com.snc.contract_management Provides the ability to manage all types of contracts. Active true com.snc.asset_management
Contract Management - Form Layouts and Behavior com.snc.contract_management.form_layouts Provides the ability to customize the Contract Management form layout. Inactive false
Conversation Branding Settings com.glide.cs.branding Conversation Branding Settings Active false
Conversation General Settings com.glide.cs.settings Conversation General Settings Active false
Conversational Messaging com.glide.messaging.awa Conversational Messaging
CORS support for REST API com.glide.rest.cors CORS support for REST API Active false
Cost Management com.snc.cost_management Tracks operating costs for configuration items and task-related activities, allocates the costs to business consumers, and compares actual allocations to planned budgets. Inactive true com.snc.expense_line
Cross-scope Access com.glide.scope.access Inactive false
Cross-scope App Privilege Enforcement com.glide.scope.privilege System for capturing and enforcing cross-scope privileges used by Scoped Apps Active false
CSM Extension for Proxy Contacts com.snc.csm_proxy_contacts Enables users who are internal to an organization to be the proxy case contact on behalf of customers. Inactive true com.sn_customerservice
CSS Theme support com.glide.ui.themes Provides support for CSS customizations to the user interface. Inactive false com.glide.ui.themes.core
CSS Theme support - UI 14 com.glide.ui.themes.doctype Provides UI15 themes. Active false com.glide.ui.themes.core
CTI Demo Data for HRSD

(New in Orlando)

 com.sn_hr_cti_demo Provides CTI Softphone application demo data for HRSD. Inactive false
  • com.snc.cti
  • com.sn_hr_core
CTI Softphone com.snc.cti Enables Twilio integration using Notify and OpenFrame to provide softphone functions and call center capabilities. These include make, receive phone calls, transfer, hold and mute. Applications like Customer Service and Incident Management provide demo workflows for CTI. Active true
  • com.snc.matching_rule
  • com.sn_openframe
  • com.snc.notify
  • com.snc.notify.twilio_direct
Currency support for the service catalog com.glideapp.servicecatalog.currency Enables service catalog to support fully localized currencies for item prices and options. Active false com.glide.currency
Custom URL com.snc.customurl Activate this plugin to set up custom URL on the instance. Inactive false com.snc.customurl.internal
Custom URL - Internal com.snc.customurl.internal An internal plugin component to Scripted CustomURL APIs. Inactive false
Customer Communities com.sn_customer_communities Enables you to connect, engage, and collaborate with your employees, customers, partners, and prospects.

It is only available for customers who are licensed for Customer Services Management.

Inactive false
  • com.sn_external_user_register
  • com.sn_communities
Customer Project Management

(New in Orlando)

 com.snc.csm_ppm Provides the ability to create and manage projects for a customer account and gives end users visibility into their projects via the portal. This plugin requires the Customer Service plugin and the Project Portfolio Suite with Financials plugin. Inactive true
  • com.sn_customerservice
  • com.snc.financial_planning_pmo
Customer Service com.sn_customerservice Enables you to provide service and support for your external customers using several communication channels, such as email, web, and telephone. A case is created to track the issue reported or service requested, and assigned to groups or agents. Customer service agents in your organization work on the cases and resolve issues. Inactive false
  • com.snc.asset_management
  • com.snc.state_flows
  • com.glide.connect.support
  • com.glide.connect.support.routing
  • com.snc.assignment_workbench
  • com.snc.cs_base
  • com.snc.skills_management
  • com.snc.assessment_core
  • com.snc.process_flow_formatter
  • com.snc.task_relations
  • com.snc.task_activity
  • com.snc.matching_rule
  • com.sn_resolutionshaper
  • com.sn_openframe
  • com.sn_shn
  • com.snc.contextual_search.dynamic_filters
  • com.sn_cs_social
Customer Service Case Types

(New in Orlando)

 com.snc.csm_case_types Enables customers to manage complex case processes by defining new case types. A case type represents an individual business process and is a collection of diverse inputs and tasks that an agent performs to resolve customer requests. Inactive true com.sn_customerservice
Customer Service CTI Demo Data com.snc.customerservice_cti_demo Provides demo data for the CTI Softphone application. Inactive false
  • com.sn_customerservice
  • com.snc.cti
Customer Service Install Base Management com.snc.install_base Enables customers to capture the current state of a customer's install base and establish the relationship to any downstream entities that might impact their functioning. Inactive false com.sn_customerservice
Customer Service Management Demo Data com.snc.customerservice.demo Provides demo data for the Customer Service Management application. Inactive false
  • com.sn_customerservice
  • com.glide.service-portal.consumer-portal
  • com.glide.service-portal.customer-portal
  • com.snc.case_assignment_workbench_demo
  • com.snc.work_management.demo
  • com.snc.planned_maintenance
  • com.snc.kb_product_entitlements
  • com.snc.publications_demo
  • com.snc.shn_demo
  • com.snc.csm.order
  • com.snc.csm_fsm_integration
Customer Service Management for Orders com.snc.csm.order Extends the Customer Service Management application to support order-related issues by integrating with order management systems to create and resolve customer requests. Inactive true com.sn_customerservice
Customer Service Mobile com.sn_csm_mobile Enables the mobile user interface for Customer Service Management. Inactive false
  • com.sn_customerservice
Customer Service NLU Model for Virtual Agent Conversations com.sn_csm.nlu Enables CSM Virtual Agent conversations. Active false
  • com.sn_customerservice
  • com.glide.cs.chatbot
  • com.glide.cs.sn-va-web-client-app
Customer Service Portal com.glide.service-portal.customer-portal Enables the Customer Service Portal, a web-based portal based on the Service Portal application that your company can use to provide information and support to customers. Inactive false com.glide.service-portal.customer-service-base
Customer Service Social Integration com.sn_cs_social Customer Service Social integration, currently adds appropriate data schema changes needed for social integration scenarios. Inactive false
Customer Service Spoke com.snc.customer_service.spoke Enables Flow Designer users to automate the creation of customer service cases and updates to existing cases. Inactive false Flow Designer - Installer (com.glide.hub)
Customer Service Virtual Agent Conversations com.sn_csm.virtualagent CSM Virtual Agent Conversations Active false
  • com.sn_customerservice
  • com.glide.cs.chatbot
  • com.glide.cs.sn-va-web-client-app
Customer Service with Field Service Management com.snc.csm_fsm_integration Enables Account, Contact, Partner, Partner Contact, Consumer information from Customer Service to Field Service Management. Inactive false
  • com.snc.work_management
  • com.sn_customerservice
  • com.glide.service-portal.customer-portal
Customer Service with Request Management com.sn_cs_sm_request Provides an integration between Customer Service Management and the Request Management application. Enables users to create request records from a Customer Service case. Active true com.sn_customerservice
Customer Service with Service Management com.sn_cs_sm Provides an integration between Customer Service Management and the Incident, Problem and Change Management applications. Enables users to create incident, problem and change records from a Customer Service case. Active true com.sn_customerservice
Customer Service Install Base Management com.snc.install_base Enables customers to capture the current state of their install base and establish the relationship to any downstream entities that might impact their functioning. Inactive false com.sn_customerservice
Data Archiving com.glide.auxdb Provides the ability to move a subset of data from large tables into the data archive. Typical candidates include historical ITIL documents such as incidents which were closed last year, but the functionality supports archiving of non ITIL documents as well. Active false com.snc.db.replicate
Data Certification com.snc.certification_v2 Enables field-level certification of data, either scheduled or on-demand. Inactive true
  • com.glide.list_v2
  • com.snc.certification_core
Data Lookup and Record Matching Support com.glide.data_lookup Allows administrators to define rules that automatically set one or more field values when certain conditions are met. This plugin completely replaces Priority Lookup. Any custom logic defined in the CalculatePriority business rule must be manually translated into the new priority data lookup definition. Active true
Data Lookup and Record Matching Support for Service Catalog com.glide.data_lookup.catalog Allows administrators to perform data lookups for variables on service catalog item screens, on requested items, and on catalog tasks as a user fills out the values contained in variables. Active false
  • com.glideapp.servicecatalog.platform
  • com.glide.data_lookup
Data Policy 2 com.glide.data_policy2 Defines mandatory or read-only requirements for table fields. Active false
Data Structures com.snc.datastructure Provides element types: DataStructure and DataObject for flyweight data that can be stored internally as JSON and utilized via the DataStructure API. Active false
Database Column Offrow Migration com.glide.db.offrow_migration UI/Script elements to allow for compatible columns to be moved offrow. Inactive false
Database Rotation com.snc.db.rotation Provides the ability to break large tables into smaller, more manageable tables – these smaller tables contain a specified period of data and the table with oldest data is purged on an on-going basis. Active false
Database Rotation with Default Tables com.snc.db.rotation_default_tables Adds database rotation functionality to default tables. Active false com.snc.db.rotation
Database Storage for Audio Files com.glide.db_audio Allows audio files to be uploaded and stored in the database, and referenced in HTML. Active false
Database Storage for Images com.glide.db_images Allows images to be uploaded and stored in the database, and referenced in HTML. Active false
Database Storage for Video Files com.glide.db_video Allows video files to be uploaded and stored in the database, and referenced in HTML. Active false
Database Views com.glide.db_view Allows you to define table joins for reporting purposes. Active false
Database Views for Service Management com.snc.service.db_views Predefined Database Views for Service Management. Active false
  • com.glide.db_view
  • com.snc.service
  • com.snc.problem
  • com.snc.incident
  • com.glide.metrics
DataTables 1.1.0 Components com.glide.ui.ng.datatables DataTables 1.1.0 Components Inactive false
Default Financial Management Cost Model com.snc.financial_management_model

Provides a preconfigured Cost Model and artifacts to enable Financial Analysts to assemble spending data and generate reports. Activation of this plugin on production instances may have licensing implications.

Contact your ServiceNow account team for details.

 Inactive true com.snc.financial_management
Delegated Dev User Administration com.sn_dd_user_admin Delegated Dev User Administration. Active false
Delegated Development com.glide.delegated_development Support for controlled development by users who do not have full administrative rights. Active false
Delete Recovery com.glide.delete_recovery Provides the ability to recover individual deleted items including all related cascaded deleted items. Active false
Delete Recovery: Partial Undelete Support com.glide.delete_recovery.partial_undelete Extends the Delete Recovery plugin to support partially undeleting records from a transaction. Active false com.glide.delete_recovery
Demand Core

(New in Orlando)

 com.snc.demand_core Demand Core Plugin aids in planning, organizing and managing Demands with basic features. Active false
Demand Management com.snc.demand_management Aids with capturing the demand and provides tools to screen, assess, and prioritize it. Only upgrade is allowed for this plugin. Activation should be done through PPM Standard plugin. Inactive true
  • com.snc.process_flow_formatter
  • com.snc.assessment_core
  • com.snc.timeline_visualization
  • com.snc.bubblechart_workbench
Depreciation com.snc.depreciation Core depreciation capabilities. Active false
Designer Common com.glide.ui.ng.dc Provides common components required by designers such as the form designer and the quiz designer. Active false
  • com.glide.ui.tablet.theme
  • com.glide.ui.ng
  • com.glide.ui.themes.doctype
Desired State Certification com.snc.certification_desired_state Evaluates records to see if they match a desired state, scheduled or on-demand. Active true com.snc.certification_core
DevOps

(Available in the ServiceNow Store)

 sn_devops Provides data insights, accelerates change, and increases visibility into your DevOps environment.
DevOps Insights

(Available in the ServiceNow Store)

 sn_devops_insights Shows the results of your overall DevOps process in a data-driven dashboard.
DHTMLX Gantt Library com.snc.dhtmlx.gantt DHTMLX Gantt library. Inactive false
DHTMLX Scheduler Library com.snc.dhtmlx.scheduler DHTMLX Scheduler library. Active false
Diagnostic Monitoring com.glide.monitor.diagnostics Provides advanced diagnostic monitoring of each node in a ServiceNow instance. Active false
Dictionary overrides com.glide.dictionary_override Allows specific Dictionary values to be overridden for extended table elements. For example, this plugin allows the default value for the Assigned To field in the Incident table to be different than the default value specified for the Assigned To field in the Task table. Active false
Discovery and Service Mapping Patterns

(New in Orlando)

 com.sn_itom_pattern This plugin deploys additional Discovery and Service Mapping Patterns.
Distribution Download Proxy com.glide.dist_download_proxy Proxy for downloading a distribution. This plugin is activated automatically when the MID Server is activated, to handle the REST requests for file downloads that a MID Server sends to the instance. Active false
Domain Support - Domain Extensions Installer com.glide.domain.msp_extensions.installer Enables domain separation for Cloud Management.
Dynamic Scheduling com.snc.dynamic_scheduling Dynamic scheduling for Service Management Applications with support for bulk task recommendations and interval based auto assignment. Inactive false
  • com.snc.matching_rule
  • com.snc.service_management.core
Dynamic Translation com.glide.dynamic_translation Adds ability to translate the given text from source language to target language using external machine translation providers. Active false com.glide.hub.integrations
E164 Compliant Phone Number com.glide.phone_number Ensures that all necessary information for a phone number is included and properly formatted to successfully route an international call over a territory's public telephone network. Active true
Email - OAUTH support for IMAP and SMTP com.glide.email.oauth Support for XOAUTH and XOAUTH2 email authentication. Inactive false
  • com.glide.email_accounts
  • com.snc.platform.security.oauth
Email Access Restriction com.glide.email_access_restriction Allows email table ACL conditional overrides Active false
Email Accounts com.glide.email_accounts Enables you to define email accounts and settings in individual records. Active false
Email Address Filter com.glide.email_address_filter APIs and data structures for email address filtering Active false
Email Automatic User Creation com.glide.email_createuser Sets glide.email.create_userid_from_email=true so that when automatic user creation is enabled, the UserID of newly-created users matches the user's email address. Also widens sys_user.user_name column to 100 bytes to accommodate longer UserIDs based on email addresses. Active false
Email Client com.glide.email_client Enables you to send email directly from any record Active false com.glide.email_address_filter
Email Client Template com.glide.email_client_template Template defines default content for the Email Client. Active false
Email Digest com.glide.email_digest Email Digest Active false
  • Subscription Based Notifications
  • Outbound Email Notifications
  • com.glide.notification.preference.service
Email Filters com.glide.email_filter Filters emails into different mailboxes or junk, depending on headers and subject. Ignores any email that contains a VCAL invitation. Inactive false
Email Notification Preview Plugin com.glide.email_notification_preview Allows you to easily preview a ServiceNow email notification without sending the notification. This allows you to preview notifications at design time. Active false
Email Notification Script for Contextual Search Results com.snc.adv_cxs_results_email_script Provides script for embedding contextual search results based on Predictive Intelligence additional resources and search resources in email notifications. Inactive false
Email Retention com.glide.email_retention Provides retention policy for email. Active false
  • com.glide.mailbox
  • com.glide.auxdb
Email Service com.glide.email.service Defines javascript and REST API for sending email. Active false com.glide.mailbox
Email Unsubscribe com.glide.email_unsubscribe Adds the ability to include an unsubscribe link in notifications. Active false
  • com.glide.email_ordered_processing
  • com.glide.notification.subscription
Email/SMS Separation com.glide.email_sms_separation Separation of the sending of SMS and email by adding a column to the email table. Prevents SMS messages from slowing down email message sending and vice versa. Activation of this plugin will cause email to stop sending during activation. On systems with large email tables this can take hours, and is not recommended. Active false com.glide.notification
Embedded Help com.glide.embedded_help Provides targeted help content to a user in a UI page. Administrators can create customized embedded help to assist users with specific business processes within an organization. Active false com.glide.ui.hopscotch
Employee Document Management com.sn_employee_document_management Enables you to manage large numbers of employee documents efficiently. Provides storage space and a filing system that allows you to easily retrieve documents, as well as define who can view sensitive documents, and when to purge documents.
Important: To use Employee Document Management, the Human Resources Scoped App: Core plugin must be licensed and activated.
 Inactive true
  • com.snc.documentviewer
  • com.glide.scope.access.restricted_caller
Employee Service Center com.sn_hr_service_portal Activates a portal framework that allows administrators to build a mobile-friendly self service experience for users. Active true
  • com.glide.connect.support
  • com.glide.connect.sp_widgets
  • com.sn_content_delivery
  • com.sn_content_automation
  • com.glide.va.sp_widgets
  • com.glideapp.user_criteria.scoped.api
Encrypted Workflow Scratchpad com.snc.encrypted.scratchpad Encrypted Scratchpad support on the Workflow Context and Workflow Executing Activities. Active false
  • com.glideapp.workflow
  • com.glide.encryption
Encryption Core com.glide.encryption.core Common scripts and logic between Edge Encryption and Encryption Support. Inactive false
Encryption Support com.glide.encryption Allows text fields and attached files to be encrypted. Inactive false com.glide.encryption.core
Encryption Support - Single Context Task Encryption Demo com.snc.task_encryption.demo Demo showing how encrypted form fields can be assigned to one encryption context. Adds two encrypted fields to the Task table (Social Security Numbers and Credit Cards), a read-only encryption context field, an Add Secure Info button that unhides these fields, and a Change Encryption button to change the encryption context. After activating, configure the Incident form to add the three fields. Inactive false com.glide.encryption
Encrypted Workflow Scratchpad com.snc.encrypted.scratchpad Encrypted Scratchpad support on the Workflow Context and Workflow Executing Activities. Inactive false
  • com.glideapp.workflow
  • com.glide.encryption
Engine Based Notifications com.glide.email_engine_notifs Container for engine-based email notifications. Contains a set of default email notifications. Installed only on new z-boots. Active false
Enhanced Web Service Provider - Common com.glide.web_service_provider_v2 Active false com.glide.web_service_provider
Enterprise Release Management

(Planned for deprecation in Quebec)

 com.snc.enterprise_release_management Enables you to manage enterprise releases, product releases, and deployment process. Inactive false
  • com.snc.planned_task_v2
  • com.snc.process_flow_formatter
  • com.snc.release_management_v2
  • com.snc.test_mgmt
E-Signature com.snc.esign Allows for the electronic signing of documents on both desktop and mobile. Signatories can sign with their credentials, as an acknowledgment, or as a typed or drawn e-signature. Active false
  • com.snc.signaturepad
  • com.snc.document_management
  • com.snc.documentviewer
ESS Portal (implemented within Content Management) com.glide.cms.extensions ESS portal content management application. Demo data includes the actual ESS portal.You must request the Content Management System (CMS) application from ServiceNow personnel. Instead of activating CMS, use Service Portal for new development. Service Portal is an alternative to CMS with a refined user experience, and is active by default in the base system. See Service Portal and Content Management and Service Portal. Active true com.glide.cms
Event Management Mobile Interface Content com.em-mobile-app Content Of Event Management Mobile Interface Content. Inactive false
Event Management Overview Homepage com.glideapp.report.em Event Management Overview Homepage Inactive false
  • com.glideapp.report
  • com.glideapp.itom.snac
Event stats com.glide.stats.event Event stats. Active false com.glide.stats
Execution Plan support for the service catalog com.glideapp.servicecatalog.execution_plan Service Catalog execution plans. Active true com.glide.execution_plan
Expense Line com.snc.expense_line Core expense line table that enables cost tracking. Integrated with asset management, CMDB, cost management, and contract management. Active false
Extended CMDB com.snc.extended_cmdb Provides specialized configuration items, such as radio hardware, test equipment, and voice system hardware. Inactive false com.snc.cmdb
External file data storage com.sn.external.files Stores information about files in third-party systems and provides actions to manage the information.
Facilities Move Management (Deprecated) com.snc.facilities_service_automation.move Facilities Move Management. This plugin enables single user move functionality as well as Enterprise Move and move planning functionality. Any floor plan aspects are not installed by default. Install the Facilities Visualization Workbench [com.snc.facilities_service_automation.fvw] plugin to use the floor plan.
Important: When licensed for Facilities Service Management and HR Service Delivery and a building map does not display in the HR Service Portal, try: Activating this plugin before, activating the Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events] plugin.
Inactive true
  • com.snc.service_management.core
  • com.snc.facilities_service_automation.fvw
Facilities Service Management (Maintenance mode only) com.snc.facilities_service_automation Manages facilities requests and enables users to report and track requests by their location. To view requests on a floor plan, the Facilities Visualization Workbench (com.snc.facilities_service_automation.fvw) plugin is required.

Integration files installed when Facilities Visualization Workbench (com.snc.facilities_service_automation.fvw) is also installed.

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.		 Inactive true com.snc.service_management.core
Facilities Service Management CMS Portal (Maintenance mode only) com.snc.facilities_service_automation.cms Lets you launch Facilities Service Automation and other service management applications from a single CMS page. Manages facilities requests and enables users to report and track requests by their location on a floor plan.

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

 Inactive true
  • com.snc.facilities_service_automation
  • com.snc.service_management.core.cms
Facilities Service Management Mobile (Maintenance mode only) com.snc.facilities_service_automation_m Manages facilities service management mobile components. Inactive true
  • com.snc.facilities_service_automation
  • com.snc.service_management_m
Facilities Visualization Workbench (Deprecated) com.snc.facilities_service_automation.fvw The Facilities Visualization Workbench provides map interaction built upon geoJSON file map sets.

Integration files installed when Facilities Service Management (com.snc.facilities_service_automation) is also installed.

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

 Inactive true
Field Normalization com.snc.field_normalization Provides support for cleaning up messy data through normalization and transformation. Inactive true
  • com.glide.vars
  • com.glide.system_update_set
Field Service Management com.snc.work_management Provides support for scheduling and managing on-location work tasks. Inactive false
  • com.snc.service_management.core
  • com.sn_shn
  • com.snc.assignment_workbench
  • com.snc.central_dispatch
  • com.snc.wo_signature_pad
  • com.snc.wm_questionnaire
  • com.snc.dynamic_scheduling
Field Service Management CMS Portal com.snc.work_management.cms Lets you launch Field Service Automation and other service management applications from a single CMS page. Inactive false
  • com.snc.work_management
  • com.snc.service_management.core.cms
Field Service Management Demo Data com.snc.work_management.demo Demonstration Data for Field Service Management covering the medical and telecommunication domains. NOTE: Installing this plugin adds new Configuration Item tables and relationships to the database. Inactive true
  • com.snc.work_management
  • com.snc.wo_signature_pad
Field Service Management Geolocation Demo Data com.snc.work_management_geolocation.demo Enables geolocation capabilities for the Field Service Management application. Inactive true com.snc.work_management.demo
Field Service Management Mobile com.snc.work_management_m Adds the Field Service Management menu to the mobile user interface. Inactive true
  • com.snc.service_management_m
  • com.snc.work_management
Field Service - Questionnaire com.snc.wm_questionnaire Create Questionnaires for Work Orders or Work Orders Tasks. Inactive false
Field Service Map com.snc.fsm_map Displays the dispatch map for viewing agents, tasks, and agent routes. Active com.snc.work_management
Field Service Management Agent Workspace

(New in Orlando)

 com.snc.agent_workspace.fsm Enables field service users to manage work orders and tasks using the FSM agent workspace. This plugin activates the Agent Workspace (com.agent_workspace) plugin.
Field Service - Signature Pad com.snc.wo_signature_pad Create PDFs for closed work orders that include the name and signature of the customer and a summary of the completed work. Inactive false
  • com.snc.pdf_generator
  • com.snc.signaturepad
Field Service Spoke com.snc.field_service.spoke Enables Flow Designer users to automate the creation of work orders and work order tasks and updates to existing work orders and work order tasks. Inactive false Flow Designer - Installer (com.glide.hub)
Field Service with Project Management com.snc.wm_ppm Enables Field Service Management integration with the Project Management application. This plugin activates the Project Management plugin, which may require additional licenses. Inactive true
  • com.snc.work_management
  • com.snc.financial_planning_pmo
Field Service with Project Management Demo com.snc.wm_ppm_demo Demonstration data for the Field Service Management integration with the Project Management application. Inactive false
  • com.snc.wm_ppm
  • com.snc.work_management.demo
  • com.snc.customerservice.demo
Finance Close Automation

(Available in the ServiceNow Store)

 sn_fcms Reduces finance close risk with intelligent task automation. Active true
  • sn_fin
  • sn_fcms_intg
  • com.glide.scope.access.restricted_caller
Finance Common

(Available in the ServiceNow Store)

 sn_fin Active false
  • com.snc.fiscal_calendar
  • com.snc.fin_dep
  • com.glide.scope.access.restricted_caller
  • com.glide.web_service_insert_multiple
Finance – ERP Integration

(Available in the ServiceNow Store)

 sn_fcms_intg Active false
  • sn_fin
  • com.glide.scope.access.restricted_caller
  • com.glide.web_service_insert_multiple
Finance Service Management (Maintainance mode only) Planned for deprecation after Feb 1, 2023 com.snc.finance_service_automation Manages finance requests and enables users to report and track those requests. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.service_management.core
Finance Service Management CMS Portal com.snc.finance_service_automation.cms Lets you launch Finance Service Automation and other service management applications from a single CMS page. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true
  • com.snc.finance_service_automation
  • com.snc.service_management.core.cms
Finance Service Management Mobile com.snc.finance_service_automation_m Manages Finance Service Management mobile components. Inactive true
  • com.snc.finance_service_automation
  • com.snc.service_management_m
Financial Charging com.snc.service_charging

Enables financial analysts and business unit owners to measure and show charges based on the actual consumption of services. Get insight into your services and the utilization of those services by each department.

Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.

 Inactive true com.snc.itfm_core
Modeling Engine com.snc.financial_management Enables financial analysts to assemble spending data, build cost models, and generate reports to show how funds are being used. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. Inactive true
  • com.snc.itfm_core
  • com.snc.financial_planning
  • com.snc.cost_management
  • com.snc.service_charging
Modeling Engine – ATF Tests com.snc.financial_management.atf ATF tests for Modeling Engine Inactive false com.snc.financial_management_model
Financial Management For APM com.snc.financial_management_for_apm Enables integration Financial Management with Application Portfolio Management providing preconfigured Cost Models.Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. Active false com.snc.financial_management
Financial Management for CSM com.snc.financial_management_for_csm Plugins for Customer Service Management and Field Service Management provide integration with the Financial Management application. These plugins add cost allocations for the CSM and FMS applications as well as dashboards and reports. Financial administrators can use these cost allocations on the Financial Management workbench to allocate, track, and report on expenses. Inactive true
  • com.snc.financial_management
  • com.sn_customerservice
Financial Management For FSM com.snc.financial_management_for_fsm

Enables integration Financial Management with Field Service Management providing preconfigured Cost Models and a dashboard.

Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.

 Inactive true
  • com.snc.financial_management
  • com.snc.work_management
  • com.snc.pa
  • com.snc.pa.fm.fsm
Financial Management for SPM com.snc.financial_management_for_spm Enables integration of Financial Management with Service Portfolio Management providing preconfigured Cost Models. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. Active true
  • com.snc.financial_management
  • com.spm_owner_workspace
Financial Planning com.snc.financial_planning_default_definition Provides preconfigured Financial Plan Definition and all its artifacts which enables Financial Analysts to plan for costs, make forecasts, and evaluate actual expenses versus planned expenses. Planning take into consideration a wide range of items in your infrastructure, including assets, labor, and the configuration items in the CMDB. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. Inactive true com.snc.financial_planning
Fiscal Calendar com.snc.fiscal_calendar Enables to generate and manage different kinds of Fiscal calendar which is used in various Financial applications. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. Inactive false com.glide.dynamic_operands.datetime
Fixed Asset com.snc.fixed_asset Core fixed asset tracking Active false
Fixed Costs com.snc.fixed_costs Fixed Costs Active false com.glide.metrics
Flow Client com.glide.hub.flow.client The client side API for interacting with flows, subflows, and actions Active false com.glide.hub.scriptable.plan.runners
Flow Designer - Designer com.glide.hub.designer Flow Designer - Designer Active false com.glide.hub.designer_backend.suite
Flow Designer - Engine Reporting Dashboard com.glide.hub.flow_reporting.dashboard Flow Engine Reporting PA Dashboard for Flow Designer. Active false
  • com.glide.hub.flow_reporting
  • com.glide.dashboards
Flow Designer - Flow Engine com.glide.hub.flow_engine Flow Designer runtime components. Active false
Flow Designer - Flow Engine Reporting com.glide.hub.flow_reporting Flow Engine Reporting components. Active false
  • com.glide.hub.flow_engine
  • com.glideapp.dashboards
Flow Designer - Installer com.glide.hub Suite of plugins necessary to support the Flow Designer Designer App. Active false
  • Flow Designer - Flow Engine
  • Flow Designer - Flow Engine Reporting
  • com.glide.hub.flow_reporting.dashboard
  • Outbound Tracking
  • Flow Designer Action Step - Log
  • Flow Designer Action Step - Script
  • Flow Designer Action Step - CRUD
  • com.glide.hub.action_step.notification
  • Flow Designer Action Step - CORE
  • com.glide.hub.action_step.service_catalog
  • com.glide.hub.designer_backend.model
  • Flow Designer Action Step - Email
  • Flow Designer System Level Actions
  • Connect Spoke for Flow Designer
  • Flow Designer - Designer
  • com.glide.hub.action_step.email_header
  • com.glide.hub.action_step.look_up_email_attachments
  • App Dependency Client
Flow Designer Action Step - CORE com.glide.hub.action_step.core Action Step - Core operations on GlideRecord. Active false com.glide.hub.action_step.template
Flow Designer Action Step - CRUD com.glide.hub.action_step.crud Action Step - CRUD operations on GlideRecord. Active false com.glide.hub.action_step.template
Flow Designer Action Step - Email com.glide.hub.action_step.email Action step for emails. Active false
  • com.glide.email.service
  • com.glide.hub.action_step.template
Flow Designer Action Step - Log com.glide.hub.action_step.log Action Step - Log. Active false com.glide.hub.action_step.template
Flow Designer Action Step - Notification com.glide.hub.action_step.notification Action steps for notifications. Active false
  • com.glide.notification
  • com.glide.hub.action_step.template
Flow Designer Action Step - Payload Builder com.glide.hub.action_step.payload Action Step - Payload Builder Active false com.glide.hub.action_step.template
Flow Designer Action Step - Script com.glide.hub.action_step.script Action Step - Script. Active false com.glide.hub.action_step.template
Flow Designer Action Step - Service Catalog com.glide.hub.action_step.service_catalog Action Step - Service Catalog. Active false com.glide.hub.action_step.template
Flow Designer Action Step Template com.glide.hub.action_step.template Action Step Template Design Time components. Active false
Flow Designer Action Trigger com.glide.hub.flow_trigger Action plans that map a Trigger (Record, Email, REST) to an Action. Active false com.glide.hub.flow_engine
Flow Designer Designer Backend com.glide.hub.designer_backend.suite Suite of plugins necessary to support the Flow Designer Designer App. Active false
  • com.glide.hub.action_step.log
  • com.glide.hub.action_step.script
  • com.glide.hub.action_step.crud
  • com.glide.hub.action_step.email
  • com.glide.hub.action_step.notification
  • com.glide.hub.action_step.core
  • com.glide.hub.designer_backend.model
  • com.glide.hub.action_type.system
Flow Designer Designer Model com.glide.hub.designer_backend.model Data model and REST API for representing Process Plans as Flows, Actions, and Steps. Active false
  • com.glide.element_mapping
  • com.glide.hub.flow_engine
  • com.glide.hub.flow_trigger
  • com.glide.hub.flow_reporting
  • com.glide.hub.action_step.template
Flow Designer Scriptable Plan Runner API's com.glide.hub.scriptable.plan.runners The API's needed to run flows, subflows, and actions through script. Active false com.glide.hub.flow_engine
Flow Designer support for the Service Catalog com.glideapp.servicecatalog.flow_designer Service Catalog Flow Designer Active true com.glide.hub.flow_trigger.catalog
Flow Designer System Level Actions com.glide.hub.action_type.system Action Type Definitions for low-level functions such as GlideRecord operations. Active false com.glide.hub.designer_backend.model
Form Designer com.glide.ui.ng.fd Form Designer Active false
  • com.glide.ui.ng.dc
  • com.glide.ui.tablet.theme
  • com.glide.ui.ng
  • com.glide.ui.themes.doctype
Form Personalization com.glide.ui.personalize_form Enables users to personalize the layout for any form view. Active false com.glide.ui.doctype
FSM Agent Workspace

(New in Orlando)

 com.snc.agent_workspace.fsm Enables users to manage work orders and tasks within the agent workspace. Inactive false com.agent_workspace
Fullcalendar Library com.snc.fullcalendar Fullcalendar library v2.5.0. Inactive false
Geolocation com.snc.geolocation Uses Google Maps to track users, plan efficient routes between locations, and assist in finding accurate travel times. The system locates users from latitude and longitude information provided by their mobile devices. Inactive false
Github Spoke

(New in Orlando)

 com.sn.github.spoke The GitHub Spoke for IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate GitHub tasks.
Gitlab Spoke

(New in Orlando)

 com.sn.gitlab.spoke The GitLab Spoke for IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate Gitlab.
Glide Conversation Server com.glide.cs Glide Conversation Server. Inactive true
  • com.glide.connect.support
  • com.glide.cs.branding
  • com.glide.cs.live_agent_settings
  • com.glide.cs.sn-va-web-client-app
Glide Conversation Server Adapters com.glide.cs.adapter Glide Conversation Server Adapters Active false
  • com.glide.cs
  • com.glide.external.app
  • com.glide.channelproxy
  • com.snc.bot_install_ui
Glide Metadata com.glide.metadata Core metadata support. Active false
Glide Metadata Delete com.glide.metadata_delete Core metadata delete support. Active false
  • com.snc.metadata
  • com.snc.metadata_tree
Glide Virtual Agent com.glide.cs.chatbot Activates the Virtual Agent framework and the other necessary plugins Active false
  • com.snc.conversation_builder
  • com.glide.cs
  • com.glide.va.sp_widgets
  • com.glide.cs.adapter
  • com.glide.cs.settings
  • com.glide.connect.support
Global Application File Management com.snc.global_app_files UI components and utilities for managing application files in the global scope. Active false
  • com.glide.scripted_rest_services
  • com.glide.ui.ng
Google Calendar Spoke

(New in Orlando)

 com.sn.gcalendar.spoke The Google Calendar Spoke for IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate Google Calendar.
Google Maps Plugin com.glideapp.google_maps Allows the display of Google Maps within the product as map pages. Active false
  • com.glide.ui.ng
  • com.glide.rest.service
GraphQL Schema for Contextual Search com.snc.contextual_search.graphql Provides GraphQL schema for contextual search services true false com.glide.graphql
GraphQL Schema for Knowledge in Contextual SearchApplication Portfolio Management com.snc.knowledge3.graphql Provides GraphQL schema for contextual search sources like Knowledge true false com.snc.contextual_search.graphql
GRC: Audit Management com.sn_audit The GRC: Audit Management application provides a centralized process for Internal Audit teams to automate the complete audit life cycle. Project driven audits allow auditors to quickly scope engagements, conduct fieldwork, collect control evidence, and track audit observations. Inactive true
  • com.sn_grc
  • com.glide.ui.ng
  • com.snc.common_workbench
GRC: Compliance UCF com.sn_comp_ucf The GRC: Compliance UCF plugin is an add-on that provides GRC: Policy and Compliance Management with the capability to download regulatory content and common controls from the Unified Compliance Framework (UCF). Inactive false com.sn_compliance
GRC: GDPR DPIA Accelerator

(New in Orlando)

 com.sn_irm_gdpr_dpia Use case accelerator for GDPR Data Protection Impact Assessment. Inactive false
  • com.snc.grc_audit_dep
  • com.snc.grc_profile_dep
  • com.snc.grc_policy_dep
  • com.snc.grc_risk_dep
GRC:Mobile com.sn_grc_mobile There are two GRC core applications that are viewed on the GRC Mobile app: Policy and Compliance Management and Risk Management. There are two GRC core applications that are viewed on the GRC Mobile app: Policy and Compliance Management and Risk Management. Inactive false
  • com.glide.sg
  • com.glide.sg.agent_native_client
GRC: Performance Analytics Integration com.sn_grc_pa GRC: Performance Analytics Integration enables risk and compliance managers to continuously monitor key risk and control indicators using the advanced reporting capabilities provided by Performance Analytics. Inactive false com.sn_grc
GRC: Policy and Compliance Management com.sn_compliance The GRC: Policy and Compliance Management application provides a centralized process for creating and managing policies, standards, and internal control procedures that are cross-mapped to external regulations and best practices. The application provides structured workflows for the identification, assessment, and continuous monitoring of control activities. Inactive true
  • com.sn_grc
  • com.snc.comp_attest
GRC: Predictive Intelligence com.sn_grc_pred_intel Enables customers to utilize the machine learning algorithms for a wide variety of GRC use cases such as Issue Assignment. This plugin may require a separate license. Contact ServiceNow for details. Inactive false
  • com.glide.platform_ml
  • com.sn_grc
GRC: GRC Profile Dependencies com.snc.grc_profile_dep Installs all the dependent plugins required to support the GRC Profile application. Active false
  • com.snc.grc.common
  • com.snc.planned_task_v2
GRC: Regulatory Change Management com.sn_grc_reg_change The Regulatory Change Management application enables customers to check upcoming regulatory changes, assess their impact, and implement risk and compliance-related changes, ensuring overall regulatory compliance. Active false
  • com.snc.grc_policy_dep
  • com.snc.grc_profile_dep
  • com.snc.grc_risk_dep
  • com.glide.hub.action_step.sftp
  • com.glide.hub.action_type.datastream
  • com.glide.hub.integration.runtime
GRC integration with Thomson Reuters Regulatory Intelligence com.sn_grc_int_tr Use the GRC integration with Thomson Reuters Regulatory Intelligence application to integrate with the Thomson Reuters platform and to consume the Thomson Reuters Regulatory Intelligence (TRRI) feeds into your ServiceNow instance. Active true
  • com.snc.grc_profile_dep
  • com.snc.grc_policy_dep
  • com.snc.grc_risk_dep
GRC: RSS Feed Integration to Regulatory Change com.sn_grc_rcm_rssfeed The GRC: RSS Feed Integration to Regulatory Change application helps keep track of regulatory changes and other updates by enabling you to subscribe to public RSS feeds and bringing that data into ServiceNow. Active true com.sn_grc_reg_change
GRC: Advanced Risk com.sn_risk_advanced As a decision-maker, at any level of the business, you can view up-to-date information regarding your organization's risk posture. Link intermediate risk statements to risks, as well as enterprise-level risk statements. Your risk management team can provide a rollup of risk statements and scores from the most granular risk to the highest enterprise-level risk statement.​ Additionally, as a risk manager, you can monitor risk events, relate them to existing risks, perform root-cause analysis, and track all remediation tasks. Active true
  • com.snc.grc_profile_dep
  • com.snc.grc_risk_dep
GRC: Risk Management com.sn_risk The GRC: Risk Management application provides a centralized process to identify, assess, respond to, and continuously monitor Enterprise and IT risks that may negatively impact business operations. The application also provides structured workflows for the management of risk assessments, risk indicators, and risk issues. Inactive true
  • com.sn_grc
  • com.snc.risk_asmt
GRC: Risk Management Dependencies com.snc.grc_vrm_dep Installs all the dependent plugins required to support the GRC Risk Management application. Active false
  • com.snc.grc_profile_dep
  • com.snc.risk_asmt
GRC: SIG Questionnaire Integration com.sn_sig_asmt The GRC: SIG Questionnaire Integration plugin installs the Shared Assessments Standardized Information Gathering (SIG) questionnaire for use with the GRC: Vendor Risk Management application. Inactive true
  • com.snc.assessment_core
  • com.sn_vdr_risk_asmt
  • com.snc.sig_asmt_core
  • com.snc.document_management
GRC: Vendor Risk Management com.sn_vdr_risk_asmt The GRC: Vendor Risk Management application allows risk management stakeholders to identify, assess, and manage risk across the vendor ecosystem. Inactive true
  • com.sn_comp_asmt
  • com.snc.vendor_core
  • com.sn_grc
  • com.snc.vdr_risk_asmt_designer
  • com.snc.vendor_portal
GRC: Vendor Risk Management Dependencies com.snc.grc_vrm_dep Installs all the dependent plugins required to support the GRC Vendor Risk Management application. Active false
  • com.snc.grc_profile_dep
  • com.snc.vdr_risk_asmt_designer
  • com.snc.vendor_core
  • com.snc.sig_asmt_core
  • com.snc.assessment_core
  • com.snc.document_management
  • com.snc.vendor_portal
GRC:Virtual Agent

(New in Orlando)

 com.sn_grc_virtual_agent The GRC:Virtual Agent provides chat bot functionality for common GRC operations.
GRC: Workbench com.sn_grc_workbench The GRC Workbench utilizes CMDB information to show the upstream and downstream relationships across all applications. These relationships enable consistent risk mapping and modeling across the enterprise. The GRC Workbench does not work with Legacy GRC. Inactive false com.sn_grc
Guided Application Creator com.glide.sn-guided-app-creator Enables users to set up custom business applications that are immediately ready to use. Active false com.sn_appcreator
Guided Setup for CMDB com.snc.cmdb.guided_setup Provides customers with a visual guidance to configure CMDB. Requires UI16. Active false
  • com.snc.guided_setup
  • com.snc.cmdb
Guided Setup for Performance Analytics com.snc.pa.guided_setup Provides customers with visual guidance to configure Performance Analytics. Requires UI16. Active false
  • com.snc.guided_setup
  • com.snc.pa
  • com.glideapp.dashboards
Guided Setup Framework com.snc.guided_setup Provides customers with visual guidance to configure ServiceNow applications. Active false
  • com.glideapp.ui_components
  • com.glide.scripted_rest_services
  • com.glide.embedded_help
  • com.glide.scoped_analytics_framework
Guided Tour Designer com.glide.sn_tourbuilder ServiceNow Guided Tour Designer, aka GTD is a simplified way to create a guided tour. It provides easy to use, drag and drop interface to quickly build guided tours without writing any code. You can add, delete, modify, reorder steps as well as test the tour by previewing it. Active false
Guided Tours com.glide.guided_tours A guided tour provides a walk-through of a procedure in a UI page. Administrators can develop customized guided tours to assist users with specific business processes within an organization. Active false
  • com.glide.ui.hopscotch
  • com.glide.embedded_help
Hardware Model Normalization

(New in Orlando)

 com.sn_hwnorm Hardware normalization is a net new app planned for limited access in the Orlando release. This feature will enable customers with ITAM hardware normalization plugin to received standardized content to normalize records for IT hardware manufacturers, models and model lifecycles. Inactive true
  • com.snc.model
  • com.glide.data_services_canonicalization.client
  • com.sn_glidequery
High Security Settings com.glide.high_security Enables a high-security environment, including high-security system properties and access controls. Active false com.glide.role_management
History Sets com.glide.history_set Maintains sys_history_set and sys_history_line tables to view a record's audit, email, and relationship data in a table format. Active false
History Walker com.glide.history_walker Provides script access to History Walker Active false
Homepage Splash Page com.glideapp.home.splash_page Provides a splash page for homepages. Upon logging in, instead of going to home.do, users go to a splash page that gives them the ability to cancel the home page transaction. This is useful when homepages take a long time to load. Active false com.glideapp.home
Hopscotch com.glide.ui.hopscotch Hopscotch is a framework to make it easy for developers to add product tours to their pages. Hopscotch accepts a tour JSON object as input and provides an API for the developer to control rendering the tour display and managing the tour progress. To learn more about Hopscotch and the API, check out http://linkedin.github.io/hopscotch. Active false
HTML Sanitizer com.glide.htmlsanitizer Automatically cleans up HTML markup in all HTML fields to remove unwanted code to protect against security concerns such as cross-site scripting attacks. Active false
Human Resources Application: Core CMS com.snc.hr.core.cms Provides case and knowledge management for HR. Standardizes the documentation, interaction, and fulfillment of employee inquires and requests while having visibility into the quantity and type of cases coming in.
Warning: Be sure that you do not have plugin Human Resources Application: Core activated. This plugin is a new HR application that duplicates some functionality in Human Resources Application: Core. If you have any questions about this plugin, contact your ServiceNow account manager.
Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.		 Inactive true
  • com.glide.country
  • com.glide.db_images
  • com.snc.appview
  • com.snc.document_management
  • com.snc.knowledge3
  • com.snc.pdf_generator
  • com.snc.sc_catalog_manager
  • com.snc.signaturepad
  • com.snc.skills_management
  • com.snc.task_activity
  • com.snc.matching_rule
  • com.snc.hr.scoped_security
Human Resources Scoped App: Integrations com.sn_hr_integrations HR Integration provides the ability to integrate with multiple third-party HR systems for the scoped version of HRSM. HR Integration pushes HR profile information from HRSM to a third-party HR application and pulls HR profile information from a third-party HR application to HRSM. Inactive true com.glide.scope.access.restricted_caller
Human Resources Scoped App: Lifecycle Events com.sn_hr_lifecycle_events Activates the Lifecycle Event module for HR. .Combined with other licensed applications, provides a full-service, employee journey experience such as onboarding or parental leave of absence for employees and those managing the process Inactive true
  • com.sn.hr.core
  • com.sn_hr_service_portal
Human Resources Scoped App: Lifecycle Events for Enterprise

(New in Orlando)

 com.sn_hr_lifecycle_enthelene Human Resources Scoped App: Lifecycle Events for Enterprise enables you to automate onboarding and other employee lifecycle events that span across multiple departments such as IT, Facilities, Finance, and Legal. Inactive true
  • com.sn_hr_lifecycle_events
  • com.sn_hr_core
  • com.sn_hr_service_portal
  • com.sn_hr_onboarding
  • com.snc.businessroles
Human Resources Scoped App: Mobile com.sn_hr_mobile Activates the Mobile module for HR. Combined with Mobile Employee Experience Native Application plugin, items related to HR will be shown in the native mobile application. Active true
  • com.glide.mobile-employee
  • com.sn_hr_core
Human Resources Scoped App: Mobile Employee Onboarding com.sn_hr_onboarding Enable your new hires to complete onboarding to-dos, ask questions, and view relevant content using the new Mobile Onboarding application. Inactive true
Human Resources Scoped App: Parental Journey com.sn_hr_parental_journey Activates the Employee Journey for Parental Leave of Absence. Combined with other licensed applications, provides a full-service, parental leave of absence experience for employees and those managing the process.
Important: To use Parental Leave of Absence, the Human Resources Scoped App: Core and Human Resources Scoped App: Lifecycle Events plugins must be licensed and activated
 Active true com.sn_hr_lifecycle_events
Human Resources Scoped App: Security com.sn.hr.scoped_security Activation of this plugin on production instances requires a separate license. Contact ServiceNow for details.

Human Resources Scoped App: Core plugin requires this plugin.

 Inactive false com.glide.service-portal
Human Resources Scoped App: Service Portal com.sn.hr.service_portal Provides a single place for employees to quickly and easily get all the HR services they need. Inactive true
  • com.sn_hr_core
  • com.glide.connect.support
Human Resources Scoped App: Virtual Agent Conversations com.sn_hr_virtual_agent Activates a conversational bot platform for providing user assistance through conversations within a messaging interface for HR.
Important: To use Virtual Agent for HR, the Human Resources Scoped App: Core and the Glide Virtual Agent plugins must be licensed and activated.
 Active false
  • com.glide.cs
  • com.sn_hr_core
  • com.glide.cs.chatbot
  • com.glide.cs.sn-va-web-client-app
  • com.sn_hr_service_portal
  • com.glide.va.sp_widgets
Human Resources Scoped App: Workspace sn_hr_agent_workspace Activates a configurable service desk application that provides agents with an integrated and graphically intuitive user experience for HR.
Important: To use Agent Workspace for HR, the Human Resources Scoped App: Core plugin must be licensed and activated.
 false
  • com.agent_workspace
  • com.snc.sn_lookup_and_verify_config
  • com.sn_hr_core
I18N: Brazilian Portuguese Translations com.snc.i18n.brazilian_portuguese An Internationalization plugin for language internationalization. Provides Brazilian Portuguese. Inactive false com.glide.i18n
I18N: Czech Translations com.snc.i18n.czech An Internationalization plugin for language internationalization. Provides Czech. Inactive false com.glide.i18n
I18N: Dutch Translations com.snc.i18n.dutch An Internationalization plugin for language internationalization. Provides Dutch. Inactive false com.glide.i18n
I18N: Finnish Translations com.snc.i18n.finnish An Internationalization plugin for language internationalization. Provides Finnish. Inactive false com.glide.i18n
I18N: French - Canada Translations com.snc.i18n.french-canada An Internationalization plugin for language internationalization. Provides French - Canadian. Inactive false com.glide.i18n
I18N: French Translations com.snc.i18n.french An Internationalization plugin for language internationalization. Provides French. Inactive false com.glide.i18n
I18N: German Translations com.snc.i18n.german An Internationalization plugin for language internationalization. Provides German. Inactive false com.glide.i18n
I18N: Hebrew Translations com.snc.i18n.hebrew An Internationalization plugin for language internationalization. Provides Hebrew. Inactive false com.glide.i18n
I18N: Hungarian Translations com.snc.i18n.hungarian An Internationalization plugin for language internationalization. Provides Hungarian. Inactive false com.glide.i18n
I18N: Internationalization com.glide.i18n An Internationalization plugin for language internationalization. Provides the elements necessary for translating an instance without any translation preloaded. Inactive false
  • com.glide.system_import_set
  • com.glideapp.knowledge.i18n2
I18N: Internationalization Translation helper com.glide.i18n.translation_helper Modules and import set maps to merge all languages into one table for translation maintenance. Inactive false com.glide.i18n
I18N: Italian Translations com.snc.i18n.italian An Internationalization plugin for language internationalization. Provides Italian. Inactive false com.glide.i18n
I18N: Japanese Translations com.snc.i18n.japanese An Internationalization plugin for language internationalization. Provides Japanese. Inactive false com.glide.i18n
I18N: Knowledge Management Internationalization Plugin v2 com.glideapp.knowledge.i18n2 Activating internationalization plugins for any of the available languages automatically activates this plugin. This plugin helps create and maintain translations of an article in various languages in a way that is easy to manage translations while authoring as well as viewing articles. Inactive false
  • com.glideapp.knowledge3
  • com.glide.i18n
I18N: Korean Translations com.snc.i18n.korean Korean Translations Inactive false com.glide.i18n
I18N: Polish Translations com.snc.i18n.polish An Internationalization plugin for language internationalization. Provides Polish. Inactive false com.glide.i18n
I18N: Portuguese Translations com.snc.i18n.portuguese An Internationalization plugin for language internationalization. Provides Portuguese. Inactive false com.glide.i18n
I18N: Russian Translations com.snc.i18n.russian An Internationalization plugin for language internationalization. Provides Russian. Inactive false com.glide.i18n
I18N: Simplified Chinese Translations com.snc.i18n.chinese An Internationalization plugin for language internationalization. Provides Simplified Chinese. Inactive false com.glide.i18n
I18N: Spanish Translations com.snc.i18n.spanish An Internationalization plugin for language internationalization. Provides Spanish. Inactive false com.glide.i18n
I18N: Thai Translations com.snc.i18n.thai An Internationalization plugin for language internationalization. Provides Thai. Inactive false com.glide.i18n
I18N: Traditional Chinese Translations com.snc.i18n.traditional_chinese An Internationalization plugin for language internationalization. Provides Traditional Chinese. Inactive false com.glide.i18n
I18N: Turkish Translations com.snc.i18n.turkish An Internationalization plugin for language internationalization. Provides Turkish. Inactive false com.glide.i18n
IBM Watson Assistant Integration com.glide.cs.ibm.watson.assistant.topic Enables the IBM Watson Assistant topic to run an IBM skill (conversation) created in IBM Watson with the Assistant V1 API. The topic runs in the Virtual Agent web client. Inactive false
IBM Watson Assistant Integration V2

(New in Orlando)

 com.glide.cs.ibm.watson.assistant.v2.topic Enables the IBM Watson Assistant Chat Integration to run a dialog skill (conversation) created in IBM Watson with the Assistant V2 API. The topics runs in the Virtual Agent web client. Inactive false
IBM Watson Translator Service Spoke com.glide.ibm_translation_spoke Using IBM translation services, it adds ability to translate text from one language to another and detect the language of text. Inactive false com.glide.hub.integrations
Ideation with PPM

(New in Orlando)

 com.snc.ppm_innovation_management Enables you to manage your demands, resources, portfolios and projects, and gives full visibility from idea to execution. Agile management and test management help you to improve productivity and service delivery. Enables you to manage ideas with full visibility from idea submission to execution. Collaborate with the idea submitter and other stakeholders to Identify ideas with the greatest potential and convert them into different work entities for execution. Inactive true
  • com.snc.project_portfolio_suite
  • com.snc.financial_planning
  • com.snc.rate_model
  • com.snc.comments_and_feedback
Incident com.snc.incident Provides base functionality for Incident Management. Active true
  • com.snc.service
  • com.snc.incident_notification
  • com.glideapp.report.itsm.incident.overview
Incident Management - ATF Tests com.snc.incident.atf Delivers ATF tests for Incident Management. Active true
Innovation Management Utility

(New in Orlando)

 com.snc.innovation_management_util Provides capability to create a work entity like demand/project from an idea. Active false
Incident Assignment Workbench Demo com.snc.incident_assignment_workbench_demo Intelligent agent recommendation through dynamic matching rules/criteria. Inactive true
  • com.snc.contact_management
  • com.glideapp.live_feed_document
  • com.glide.phone_number
Incident Communications Management com.snc.iam Allows crisis managers to manage communications for major issues, to bring together all involved users via SMS, conference calls, email subscriptions, and live feed. Inactive false com.snc.assignment_workbench
Incident Management - ATF Tests com.snc.incident.atf Provides Incident Management ATF Tests. Active true
Incident Management - Major Incident Management com.snc.incident.mim Provides a recommended incident response process for managing incidents a business critical incident with pre-defined incident communication plans and a workbench to handle different aspects of the process including communication, collaboration, and postmortem. Inactive true
  • com.snc.iam
  • com.snc.incident.updates
  • com.snc.task_outage
Incident Management Notification com.snc.incident_notification Provides Notification functionality to Incident Management. Active false
Incident Overview Homepage com.glideapp.report.itsm.incident.overview Provides Incident Overview Homepage. Active false com.glideapp.report
Incident Resolution Fields com.snc.incident_resolution_fields Adds Resolved and Resolved by fields to the Incident table, similar to Closed and Closed by, populated with a business rule when an incident is resolved or closed. Active false
Incident Updates com.snc.incident.updates Incident Updates Plugin - Includes any updates to the Incident Base Plugin. Active true
Index Suggestion com.glide.index_suggestion Suggest database indexes for slow queries. Active false Stats Tools, Column Statistics
Innovation Management com.snc.innovation_management Idea Management application enables idea managers to manage ideas at organization level. Inactive false com.snc.comments_and_feedback
Innovation Management - ATF Tests

(New in Orlando)

 com.snc.innovation_management.atf Innovation Management - ATF Tests provides you test cases and test suits that can be run on the Innovation Management Application. Inactive false
Insert Multiple Web Service com.glide.web_service_insert_multiple Enables multiple inserts for the Direct SOAP API. Inactive false
Instance Security Center com.glide.instance_sec_center This plugin activates the Instance Security Center Portal. Search for Instance Security Center in the left navigation menu. Active false
  • com.snc.pa.instance_sec_dash
  • com.snc.pa.sp.widget
  • com.glide.service-portal.esm
Instance Data Replication

(New in Orlando)

 com.glide.idr Replicates records from one instance to one or more other instances. Inactive false
Integration - Common Components com.snc.integration.common Provides common scripts for integrations. Inactive false
  • com.glide.system_import_set
  • com.glide.web_service_provider
  • com.glide.system_property_categories
Integration - JDBC com.snc.integration.jdbc Provides integration through JDBC. Inactive false
  • com.glide.web_service_application
  • com.glideapp.agent
  • com.snc.integration.common
Integration - Microsoft SCCM (Deprecated) com.snc.integration.sccm Legacy version 3.0 integration with Microsoft SCCM. Replaced by Integration - Microsoft SCCM 2007. Inactive false com.snc.integration.jdbc
Integration - Microsoft SCCM 2007 com.snc.integration.sccm2007 Provides integration with Microsoft SCCM 2007. Inactive false
  • com.snc.integration.jdbc
  • com.snc.ci.identification
Integration - Microsoft SCCM 2012 (Deprecated) com.snc.integration.sccm2012 Legacy integration with Microsoft SCCM 2012. Replaced by Integration - Microsoft SCCM 2012 v2. Inactive false com.snc.integration.jdbc
Integration - Microsoft SCCM 2012 v2 com.snc.integration.sccm2012v2 Provides integration with Microsoft SCCM 2012. Inactive false
  • com.snc.integration.jdbc
  • com.snc.ci.identification
Integration - Microsoft SCCM 2016 com.snc.integration.sccm2016 Integration with Microsoft SCCM. Inactive false
  • com.snc.integration.jdbc
  • com.snc.ci.identification
Integration - Microsoft SMS / SCCM 2.0 (Deprecated) com.snc.integration.sms2 Legacy version 2.0 integration with Microsoft SMS/SCCM. Replaced by Integration - Microsoft SCCM 2007. Inactive false com.snc.integration.jdbc
Integration - Multifactor Authentication com.snc.integration.multifactor.authentication This plugin to set up Multifactor authentication on the instance. Active false
Integration - Multiple Provider Single Sign-On Enhanced UI com.snc.integration.sso.multi.ui Inactive false
  • com.glide.ui.ng.guided_flow
  • com.snc.integration.sso.multi.installer
Integration - Multiple Provider Single Sign-On Installer com.snc.integration.sso.multi.installer Use this plugin instead of the Integration - Multiple Provider Single Sign-On plugin to activate the Multiple Provider Single Sign-On feature. The multiple provider single sign-on plugin enables organizations to authenticate against multiple IDPs (Identity providers) using SAML. It also supports authentication using multiple digest configurations. Inactive false
Integration - OpenID SSO (Deprecated) com.snc.integration.sso.openid Legacy version of single sign-on used with an external OpenID Provider (OP). OpenID Connect is provided in London but is limited to Web Services. The Single Sign-On portion is not supported at this time. Inactive false com.snc.integration.common
Integration - Tivoli Enterprise Console (TEC) 2.0 com.snc.integration.tivoli_tec Provides version 2.0 integration with Tivoli Enterprise Console (TEC). Inactive false
  • com.snc.integration.common
  • com.glide.web_service_application
  • com.glideapp.agent
Integration - Verizon eBonding com.snc.integration.verizon_ebonding Provides integration with Verizon eBonding. Inactive false
  • com.snc.integration.common
  • com.glide.custom_web_service
  • com.glide.static_wsdl
  • com.glide.custom_web_service
  • com.glideapp.ecc_retry_policy
Integrations - External Authentication Framework com.glide.external.app Inactive false
Interaction Logging, Routing, and Queueing com.glide.interaction Interaction Logging, Routing, and Queueing. Inactive false
Interactions Management com.glide.interaction Activates the Interactions Management System Active false
Interactive Analysis com.glideapp.interactive_analysis Interactive Analysis Active false
  • com.glideapp.home.publishers
  • com.glide.ui.ng
  • com.glide.ui.ng.amb
  • com.glide.ui.ng.form_elements
Investment Funding - ATF Tests

(New in Orlando)

 com.snc.investment_planning.atf Investment Funding - ATF Tests provides you test cases and test suits that can be run on the Investment Funding Application. Active false com.snc.financial_planning_pmo.atf
Investment Planning com.snc.investment_planning Enables continuous and flexible investment planning for the funding entities based on their priorities and strategic objectives. It provides the options of top-down and bottom-up funding and defunding an entity. Active false
  • com.snc.app.grid
  • com.snc.app.widgets
  • com.snc.fiscal_calendar
  • com.snc.planned_task_v2
Investment Planning for PPM com.snc.investment_planning_pmo Enables continuous and flexible investment planning for PPM funding entities based on their priorities and strategic objectives. It provides the options of top-down and bottom-up funding and defunding an entity. Inactive false
  • com.snc.investment_planning
  • com.snc.financial_planning_pmo
IP Range Based Authentication com.snc.ipauthenticator Controls access to an instance based on IP address. Active false
IT Asset Management Mobile com.sn_itam_mobile Inventory manager can receive and create assets at the dock. Active false
  • com.glide.sg
  • com.glide.sg.offline
ITBM Security

(New in Orlando)

 com.snc.itbm_security Common plugin to manage security within IT Business Management plugins. Active false
IT Data Mart com.snc.it_data_mart Stores the information that the IT Finance application uses to allocate expenses to specific accounts and segments in the general ledger. Inactive true
Item Designer support for the service catalog com.glideapp.servicecatalog.item_designer Service Catalog item designer. Active true com.glideapp.servicecatalog
ITOM Guided Setup com.snc.guided_setup_metadata.itom ITOM Guided Setup Metadata. Active false com.snc.guided_setup
ITSM and PA Demo Data com.snc.itsm_pa.demo Demo data for Incident, Problem, Change, Task SLAs, Business Services, Service Offering, Service Commitments, and Performance Analytics. Inactive true
  • com.snc.incident
  • com.snc.problem
  • com.snc.change_request
  • com.snc.sla
  • com.snc.cmdb
  • com.snc.service_portfolio
  • com.snc.service_portfolio.sla
ITSM Guided Setup com.snc.guided_setup_metadata.itsm Contains metadata for ITSM Guided Setup. This plugin is for ServiceNow internal usage only. Active false com.snc.guided_setup
ITSM Mobile com.sn_itsm_mobile ITSM Mobile Experience Active false com.glide.sg
ITSM Mobile Agent

(New in Orlando)

 com.sn_itsm_mobile_agent New redesigned ITSM Mobile experience for Incident Management and On-Call. Active false
ITSM NLU Model for Virtual Agent Conversations com.snc.itsm.nlu This plugin contains NLU models used in the Virtual Agent topics for ITSM related use cases. Active false
  • com.glide.platform_ml
  • com.glide.dev-studio
  • com.snc.nlu_studio
ITSM Roles - Change Management com.snc.itsm.roles.change_management This plugin is included with the ITSM Roles plugin. This plugin adds the sn_change_read and sn_change_write roles. It also updates the existing security model for Change Management to factor these new roles. Inactive false
ITSM Roles - Incident Management com.snc.itsm.roles.incident_management This plugin is included with the ITSM Roles plugin.This plugin adds the sn_incident_read and sn_incident_write roles. It also updates the existing security model for Incident Management to factor these new roles. Inactive false
ITSM Roles - Problem Management com.snc.itsm.roles.problem_management This plugin is loaded with the ITSM Roles plugin. Inactive false
ITSM Roles - Request Management com.snc.itsm.roles.request_management This plugin adds sn_request_read and sn_request_wirte. It also updates the existing security model for Request Management to factor these new roles. Inactive false
ITSM Shared VA Topic Blocks

(New in Orlando)

 com.glideapp.cs.itsm_topic_blocks This plugin contains prebuilt re-usable conversation topic blocks for common actions like ordering from the catalog and searching the knowledge base.
ITSM Spoke com.snc.itsm.spoke This Spoke enables Flow Designers to automate and create flows and actions associated with ITSM Active false com.glide.hub
ITSM Virtual Agent Conversations com.snc.itsm.virtualagent This plugin contains prebuilt conversation topics for ITSM related use cases. Active true
  • com.glide.cs.chatbot
  • com.glide.service-portal
ITSM Workspace com.snc.agent_workspace.itsm The ITSM Workspace plugin provides you the functionality of ITSM Agent Workspace. The plugin is available by default for new and existing users. The ITSM Workspace plugin also activates the ITSM Workspace Landing Pages (com.snc.agent_workspace.itsm.landing_page) plugin. Active false
  • com.agent_workspace
  • com.glideapp.servicecatalog.workspace
  • com.snc.agent_recommend
  • com.snc.agent_workspace.itsm.landing_page
ITSM Workspace Landing Pages com.snc.agent_workspace.itsm.landing_page Delivers ITSM Agent Workspace Landing Pages - basic version. Inactive true
ITSM Workspace Landing Pages - Premium com.snc.agent_workspace.itsm.landing_page_premium Delivers ITSM Agent Workspace Landing Pages - premium version. Inactive true
  • Agent Workspace
  • Performance Analytics - Content Pack - ITSM Dashboards
JDBC Step for ServiceNow IntegrationHub

(New in Orlando)

 com.glide.hub.action_step.jdbc Activates the JDBC step in Flow Designer, enabling you to create a reusable action to send SQL commands to a relational database. Inactive false com.glide.hub.action_step.template
JS Code Coverage Debug com.glide.js.coverage Debug utility that collects coverage data for server-side Javascript. Inactive false
  • com.glide.sessiondebug
  • com.glide.snc_code_editor
JSDebugger com.glide.glide-js-debugger ServiceNow server-side scripts debugger. Active false com.glide.glide-js-debugger-api
JSON Service request/response model com.snc.application.json_service Core components and helpers for a JSON request/response model. Includes JSON and XML transports for NG and GlideAjax support. An extension of the processor framework. Active false
KCS Integration for Incident Management com.snc.incident.knowledge Provides integration of Incident Management with the Advanced Knowledge Management features. Inactive true com.snc.knowledge_advanced.installer
Keylines Business Service Maps com.snc.keylines_bsm_map An interactive and graphical interface to visualize Configuration Items (CIs) and their relationships. Provides filtering capabilities to manage data being displayed, allowing for configuration by the user to view in context to their role. Additional capabilities provide for the displaying of related tasks such as Incidents, Problems, Changes and Certification Tasks. Active false
  • com.glide.diagrammer
  • com.glideapp.bsm_map2
Knowledge Blocks com.snc.knowledge_blocks This plugin adds an advanced editing feature to Knowledge Management which allows user to create re-usable content blocks that can be included in existing knowledge articles. This feature will give the ability to have one large article and be able to just display pieces of that article to specific users. Active true com.snc.knowledge_advanced.installer
Knowledge Management Core com.glideapp.knowledge Installs the core Knowledge Management items used to allow other Knowledge related plugins to work, such as Knowledge V3, Knowledge Advanced, Knowledge Service Portal. This plugin is activated by default. Active true
  • com.glide.ui.angular
  • com.glide.ui.ng
  • com.glideapp.user_criteria
  • com.snc.db.rotation
  • com.glideapp.live_feed_v2
  • com.glideapp.report.knowledge.overview
Knowledge Document com.snc.knowledge_document Adds knowledge-based functionalities to the Managed Documents plugin. You can create a knowledge article from a document, or update a knowledge document to a newer revision. Inactive false com.snc.document_management
Knowledge Management - External Content Integration com.snc.knowledge.external_integration Adds external content search capabilities to the knowledge management application. Once configured, this feature creates a copy of the external content on ServiceNow as knowledge articles, and then indexes the articles through Zing Search. You must have appropriate reuse and copy privileges before you configure an external source to be searchable using this feature. Inactive true
  • com.snc.core.automation.connection_credential
  • com.snc.knowledge3
  • com.snc.knowledge_advanced.installer
Knowledge Management - Mobile Requestor com.glideapp.knowledge.mobile_requestor This is a maintenance plugin used to activate Knowledge Management Mobile Requestor features. Inactive false
  • com.glideapp.knowledge
  • com.glide.script.vtable
  • com.glide.mobile-employee.webview
  • com.glide.mobile-employee.search
Knowledge Management - Service portal com.snc.knowledge_serviceportal Provides knowledge management features on the service portal. Active false
  • com.glide.service-portal.esm
  • com.snc.knowledge3
Knowledge Management Advanced com.snc.knowledge_advanced This plugin adds advanced features to Knowledge Management such as version control and subscriptions. It requires that all Knowledge bases are Knowledge v3. Please use Knowledge Management Advanced Installer plugin to activate. Inactive false com.snc.knowledge3
Knowledge Management Advanced Installer com.snc.knowledge_advanced.installer Use this plugin to install the Knowledge Advanced plugin. When you activate/upgrade this plugin, it will do validations on knowledge articles and knowledge bases to make sure that the Knowledge Advanced plugin can be successfully installed. If validation fails, look at the errors in the Plugin Activation Logs and follow instructions given to fix them. Once all the issues are fixed, please re-run this plugin to install Knowledge Advanced. Inactive false
Knowledge Management V3 com.snc.knowledge3 Activate this plugin when you upgrade from Eureka or earlier. Active true
  • com.glide.ui.angular
  • com.glide.ui.ng
  • com.glideapp.knowledge2
  • com.glideapp.user_criteria
  • com.snc.contextual_search
  • com.snc.db.rotation
  • com.glideapp.live_feed_v2
  • com.glideapp.report.knowledge.overview
Knowledge Management Wiki Support com.glideapp.knowledge2.wiki Activate this plugin to enable support for Wiki type Knowledge articles. Active false
  • com.glide.wiki
  • com.glideapp.knowledge2
Knowledge Management KCS Capabilities plugin (com.snc.knowledge_kcs_capabilities) com.snc.knowledge_kcs_capabilities Activate this plugin to enable the use of KCS roles (kcs_contributor, kcs_publisher, and kcs_candidate) and use the metadata fields for the KCS article state (governance and confidence). Inactive false
Knowledge Product Entitlements com.snc.kb_product_entitlements Knowledge Product entitlements, enables Customer Service admins to restrict access to customers based on products they are entitled to. Inactive false com.sn_customerservice
Knowledge Management - Add-in for Microsoft Word com.snc.knowledge.ms_word Enables authoring content in Microsoft Word and publishing it as a knowledge article using a Word add-in. Inactive false
  • com.servicenow_now_kb_office_addin
  • com.glideapp.knowledge
  • com.sn_outlook_addin
KPI Composer

(New in Orlando)

 sn_kpi_composer KPI Composer is an application for designing KPIs and Dashboards by using performance measurement methodologies. Active false
LDAP Support Enhanced UI com.glide.ldap.ui Inactive false
  • com.glide.ui.ng.guided_flow
  • com.glide.ldap
Legal Service Management (Maintainance mode only) Planned for deprecation after Feb 1, 2023 com.snc.legal_service_automation Manages legal matters and enables users to report and track matters. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.service_management.core
Legal Service Management CMS Portal com.snc.legal_service_automation.cms Lets you launch Legal Service Automation and other service management applications from a single CMS page. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false
  • com.snc.legal_service_automation
  • com.snc.service_management.core.cms
Legal Service Management Mobile com.snc.legal_service_automation_m Manages Legal Service Management mobile components. Inactive true
  • com.snc.legal_service_automation
  • com.snc.service_management_m
Limit Concurrent Sessions com.glide.limit.concurrent.sessions Activate this plugin to limit concurrent interactive sessions on the instance. Inactive false
Link Generator com.snc.linkgenerator Activates the Link Generator that allows you to create deep links on an HR form to access information outside the application. You can generate URLs to manage content, knowledge articles, and catalogs or access social media or fulfillment requests Inactive true
List v2 com.glide.list_v2 Updates to the display of lists that include a cleanup UI, hierarchical lists, and related lists embedded in forms. Active false
  • com.glide.tiny_url
  • com.glide.ui_list_edit_with_form
  • com.glide.db_context_menu
List v3 Components com.glide.ui.list_v3_components Provides components required for List v3, including REST endpoints and Angular components. Active false
  • com.glide.ui.list_api
  • com.glide.ui.ng
  • com.glide.ui.ng.amb
  • com.glide.ui.ng.form_elements
  • com.glide.ui.ng.filter
  • com.glideapp.report.charting_v2
Live Agent Conversation Settings com.glide.cs.live_agent_settings Live Agent Conversation Settings Active false com.glide.interaction
Live Feed com.glideapp.live_feed_v2 Provides an updated application to post and share content in a ServiceNow instance. Active true
  • com.glideapp.live_feed
  • com.glideapp.ui_components
Live Feed com.glideapp.live_feed Provides a place to post and share content in a ServiceNow instance. Active true
  • com.glide.custom_web_service
  • com.glideapp.live_common
  • com.glide.notification
Live Feed Document - follow tasks (Incident, Change, etc.) com.glideapp.live_feed_document Enables you to manage your task conversations and comments from My Feed or a document group. Active false com.glideapp.live_feed
Magellan Navigator com.glide.ui.magellan_navigator Provides a redesigned application navigator for UI16. Combines standard navigation capabilities, customizable favorites, and recently accessed items in a single responsive control. Active false
  • com.glide.ui.magellan_navigator_api
  • com.glide.ui.doctype
  • com.glide.ui.ng
Maintenance Schedules com.snc.maintenance_schedules Links configuration items to maintenance schedules. The maintenance schedules are checked against the planned dates for changes, and those that appear outside the maintenance schedule are so marked. Active false
  • com.glide.schedules
  • com.snc.cmdb
Major Issue Management com.sn_majorissue_mgt A set of capabilities used to manage customer-facing communications and resolution processes for common issues. Inactive true
  • com.sn_customerservice
  • com.sn_publications
  • com.snc.task_communication_management
Managed documents com.snc.document_management
  • Lightweight
  • ITIL-based solution for managing electronic documents within your ServiceNow instance. To enable the ability to publish to the knowledge base, activate the Knowledge Document plugin.
 Inactive true
Marketing Service Management (Maintainance mode only) Planned for deprecation after Feb 1, 2023 com.snc.marketing_service_automation Manages marketing requests and enables users to report and track those requests. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.service_management.core
Marketing Service Management CMS Portal com.snc.marketing_service_automation.cms Lets you launch Marketing Service Automation and other service management applications from a single CMS page. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false
  • com.snc.marketing_service_automation
  • com.snc.service_management.core.cms
Marketing Service Management Mobile com.snc.marketing_service_automation_m Manages Marketing Service Management mobile components. Inactive true
  • com.snc.marketing_service_automation
  • com.snc.service_management_m
Merge Tool com.glide.ui.mergetool User interface for performing merges between two payloads. Active false
  • com.glide.ui.angular
  • com.glide.snc_code_editor
Metadata Source Control com.glide.source_control Source control integration applies and commits changes in an external repository. Active false com.glide.system_update_set
Metadata Tree com.snc.metadata_tree Hierarchical representation of metadata. Active false com.snc.apps_file
Metadefender Integration com.snc.threat.metadefender Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.threat.intelligence
Metric Definition com.glide.metrics Provides an easy, declarative way to define metrics and allows the definitions to be tracked and stored by the system. Active true com.glide.schedules
MetricBase com.snc.clotho Time-series data storage and processing. Inactive false
  • com.glide.highcharts
  • com.glide.hub.flow_trigger
MetricBase Demo com.snc.clotho.demo Sample time-series data you can use to explore MetricBase functionality. Inactive true com.snc.clotho
Microsoft AD Spoke for IntegrationHub com.sn.ad.spoke The AD Spoke for IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate the management of users, groups, computers, and objects in AD. Inactive false
  • com.glide.hub.designer_backend.model
  • com.glide.hub.action_step.powershell
Microsoft Azure AD Spoke for IntegrationHub com.sn.azure_ad.spoke The Azure AD Spoke for IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate the management of users, security groups, and office groups. User management includes applying licenses that result in user provisioning into Office 365. Inactive false
  • com.glide.hub.designer_backend.model
  • com.glide.hub.action_step.rest
Microsoft Azure Translation Spoke com.glide.microsoft_translation_spoke Using Microsoft translation services, it adds ability to translate text from one language to another and detect the language of text. Inactive false com.glide.hub.integrations
MID Server com.glideapp.agent The Management, Instrumentation, and Discovery (MID) Server is a Java application that runs as a Windows service or UNIX daemon. The MID Server facilitates communication and movement of data between the ServiceNow platform and external applications, data sources, and services. Active false com.glide.custom_web_service
MID Server Distributed Cluster com.snc.agent.distributed.cluster Enables the MID Server distributed cluster type, for Operational Intelligence. Inactive false com.snc.sa.metric
Mobile Analytics com.glide.mobile.analytics Checks for new mobile applications to register, syncs Mobile Analytics instance settings to the ServiceNow server, and provides users access to the Mobile Analytics Dashboard​. This plugin adds the mobile_analytics_admin and mobile_analytics_viewer roles. Active false com.glide.serviceproxy
Mobile Employee My Assets com.glide.mobile-employee.myassets This plugin contains the configuration and records to create the my assets view that are used in Mobile Employee Experience native application. Do not activate this plugin directly. Activating com.glide.mobile-employee will activate this plugin for you. Inactive false
Mobile Device ITIL and Service Management com.snc.itil_mobile Applications and modules for ITIL and Service Management. Active false
  • com.glide.labels
  • com.glide.mobile
Mobile Studio com.glide.sg-studio Plugin for Mobile Studio Active false com.glide.sg
Mobile UI com.glide.ui.m User interface for mobile devices running iOS 6+ or Android 4+ with the Chrome browser. Provides nearly full-product functionality. Adds a System Mobile UI application to the application navigator in the standard UI for configuring the mobile UI. Active true
  • com.glide.wiki
  • com.glide.labels
  • com.glide.db_images
  • com.glide.ui.font_icons
  • com.glide.ui.ng
  • com.glide.ui.zepto
  • com.glide.ui.tablet.theme
  • com.glide.ui.recent_selections
  • com.glide.ui.table_titles
  • com.snc.platform.security.oauth
  • com.glide.ui.magellan_navigator_api
  • com.glide.ui.list_api
  • com.glide.notification.push
Mobile Whitelabel

(New in Orlando)

 com.glide.sn-mobile-whitelabel Mobile Whitelabel plugin to handle custom app branding requests, statuses, and publishing. Inactive false
Model Management com.snc.model Enables you to manage and maintain model categories, models, suites, and bundled models. Active true
Mutex stats com.glide.stats.mutex Mutex stats. Active false com.glide.stats
My Assets com.snc.asset_myassets Provides users with self-service access to their own assets, contracts, and requests. Active false com.snc.asset_management
Name-Value Pairs field editor com.glide.ui.name_values_editor Adds a detailed editor for name-value pairs field types. Active false com.glide.ui.ng
Natural Language Query

(New in Paris)

 com.snc.nlq Enables you to activate the Natural Language Query (NLQ) service in ServiceNow UI. NLQ translates natural language utterances into glide queries and retrieves information from Glide DB. Beginning in Orlando, this capability is exposed through the Analytics Center in Agent Workspace. Inactive false com.glide.platform_ml
Next-Gen BSM com.snc.ng_bsm Next Generation BSM (NG-BSM) built on D3 and Angular. Provides an enhanced, modern interactive graphical interface to visualize Configuration Items (CIs) and their relationships. Provides filtering capabilities to manage data being displayed and displays related information for CIs such as Events, Incidents, Problems, and Changes. Active false com.glide.ui.heisenberg
NG Common for the Guided Flow experience com.glide.ui.ng.guided_flow Common Angular Components for the Guided Flow experience. Inactive false
  • com.glide.ui.tablet.theme
  • com.glide.ui.ng
  • com.glide.ui.themes.doctype
NG shared components com.glide.ui.ng Provides libraries and services common to plugins using Angular. Active false
  • com.glide.ui.angular
  • com.glide.ui.angularui
  • com.glide.ui.ng.amb
NLU Common Model

(New in Orlando)

 com.glide.nlu.model The NLU Common Model plugin packages commonly used pattern entities that can be imported and used in any NLU model in the NLU Model Builder. Commonly used patterns like email, phone and ServiceNow specific pattern entities like INT, RITM are made available. Inactive false com.glide.nlu
NLU Model Builder com.snc.nlu_studio Enables the creation of Natural Language Understanding (NLU) models. These models can understand the intent (action) and entities (details about the action) for a given user utterance/sentence. Active
NLU Model Builder - Core com.glide.nlu Core NLU. Installs the required tables for persisting NLU models that are created using the NLU Model Builder. Active false
Normalization Data Services Client com.glide.data_services_canonicalization.client Helps maintain consistency by ensuring that records for a given company refer to that company by the same name. Inactive false com.snc.cmdb
Normalization Data Services Configuration com.glide.data_services_canonicalization.config Normalization Data Services Configuration. Active false com.snc.guided_setup
Notification Preference Service com.glide.notification.preference.service Defines javascript and REST API for configuring notification preferences. Active false com.glide.notification
Notification Preference User Interface com.glide.notification.preference.ui Defines the user interface for the Notifications tab in the system settings menu. Active false NG shared components, com.glide.notification.subscription, Notification System Push Addon, com.glide.notification.preference.service
Notification System Push Addon com.glide.notification.push Adds support for push notifications to the notification system. Active false
  • com.glide.notification
  • com.glide.push
Notify com.snc.notify Provides powerful platform features for workflow-driven voice calls, conference calls, and SMS messages making it possible to create flexible Interactive Voice Response (IVR) systems to do virtually anything. Requires the Twilio Driver and a separate contract with Twilio for SMS and Voice capabilities. Inactive true
  • com.glide.phone_number
  • com.snc.notify.twilio
Notify-Twilio Direct driver com.snc.notify.twilio_direct Provides Notify support for Twilio. Requires a separate contract with Twilio for SMS/Voice capabilities. Inactive false
  • com.snc.sn_context
  • com.snc.notify
OAuth 2.0 com.snc.platform.security.oauth The implementation of OAuth 2.0 to support token granting and authentication. Active false
  • com.glide.certificates
  • com.snc.platform.security.oauth.legacy
OAuth 2.0 legacy (Do not activate. Use 'OAuth 2.0') com.snc.platform.security.oauth.legacy Legacy implementation of OAuth 2.0. Install com.snc.platform.security.oauth instead. Active false
ODBC Commons com.glide.odbc.commons ODBC Commons. Active false
On-Call Scheduling com.snc.on_call_rotation Provides the ability to create on-call schedules and escalation trees. When an incident is created, dynamically route the escalation to an on-call resource. On Call allows you to configure and build different on-call schedules per process and assignment group. When utilizing the Notify plugin, resources can use SMS and Voice escalations to interact with the escalation to acknowledge incidents, and so on. Inactive true
  • com.glide.schedules
  • com.glide.notification
  • com.glide.ui.ng
  • com.snc.app.calendar
  • com.snc.fullcalendar
Openframe com.sn_openframe An interface to integrate external communication systems with ServiceNow. This plugin brings a UI frame that is accessible and available anywhere within ServiceNow screens. Inactive false com.glide.ui.ng
Operational Intelligence com.snc.sa.metric Operational Intelligence provides the ability to capture, and then explore and analyze operational metrics data, identifying and indicating anomalies. Active false
  • com.glideapp.itom.snac
  • com.snc.sa.mid.webserver
  • com.snc.clotho
  • com.glide.highcharts
  • com.snc.agent.distributed.cluster
  • com.glide.ui.list_v3_components
  • com.snc.itom.ui
  • com.snc.sa.metric.health
  • com.oi-scoped-app,
Operational Intelligence - WS Scoped App com.oi-scoped-app Operational Intelligence - Workspace Scoped App for different user interfaces. Active false com.glide.graphq
Operator Workspace com.itom-noc-app Content for Operator Workspace. New Dashboard page for the Operator role on the Agent Workspace page. Inactive false
Ordered Email Processing com.glide.email_ordered_processing Allows inbound email actions to be ordered, and programmatically stop processing. Active false
Organization Extension com.snc.organization_extension Provides Goals, Enterprise Strategy and Business Unit strategy entities. Active true
Organization Management com.snc.organization_management Active false
Outbound Email Notifications com.glide.email_outbound Enables outbound email notifications. Active false
Outbound HTTP Log com.glide.outbound_http_log Outbound HTTP request log Active false
Outbound Tracking com.glide.outbound_tracking Outbound request tracking. Active false com.glide.usageanalytics
Outlook Actionable Messages com.sn_ms_oam Outlook Actionable Messages Active false com.snc.platform.security.oauth
Overview Pages com.glide.ui.overview_help Framework for Overview pages. Active false com.glide.ui.angular
Packages Call Removal Tool com.glide.script.packages_call_removal Scans scripts for Packages calls to ServiceNow Java classes, proposes changes to replace them with alternate scriptable names, and facilitates the script changes. Packages calls to ServiceNow Java classes will eventually be disallowed in a future ServiceNow release, and this utility helps prepare an instance for that. Inactive false
PA Dashboard for NLU Model Builder

(New in Orlando)

 com.glide.nlu.pa The NLU Model Builder PA plugin tracks the performance of NLU models being used in Virtual Agent. The plugin packages an NLU Performance dashboard which reports on how many predictions were correct, how many predictions were skipped by the NLU model and how many were considered wrong by VA users.
Password Reset com.glideapp.password_reset Provides the ability to create self-service and service desk password reset processes for a ServiceNow instance. Active true
  • com.snc.process_flow_formatter
  • com.glide.notification
  • com.glide.usageanalytics
Password Reset - Orchestration Add-on com.glideapp.password_reset.addon.orchestration Password reset add-on to enable the use of ServiceNow Orchestration. Includes support for Active Directory and remote SOAP based credential systems. Inactive Password Reset, Orchestration
Password Reset Spoke com.sn.password_reset.ah Provides subflows and actions in IntegrationHub required for the Password Reset application. Active false com.glide.hub.designer_backend.model
Password Reset Windows App com.glideapp.password_reset_desktop Password Reset Windows integration. Inactive false
PDF Generator com.snc.pdf_generator Provides a tool to generate PDF documents.

The Human Resources application uses this with various documents.

 Inactive false com.snc.signaturepad
Performance Analytics com.snc.pa Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Active false
  • com.glide.ui.angular
  • com.glideapp.report
  • com.glideapp.home.publishers
  • com.snc.core.automation
  • com.glide.usageanalytics
Performance Analytics - Administrator Console com.snc.pa.administration.console A single console where you can:
  • Explore and manage Performance Analytics widgets and dashboards, including Analytics and Reporting Solutions
  • Diagnose and resolve configuration errors
  • View usage analytics
  • Modify advanced configuration settings
  • Access ServiceNow help.
 Active false
  • com.snc.pa
  • com.glide.ui.ng
  • com.glide.ui.ng.amb
  • com.snc.pa.diagnostics
  • com.snc.pa.usage.overview
Performance Analytics - Configuration Generator com.snc.pa.configurationgenerator Provides a configuration generator for creating a set of Performance Analytics indicators, breakdowns, dashboards, and widgets based on the task-derived table. Inactive false com.snc.pa
Performance Analytics - GRC: Advanced Dashboards com.sn_grc_pa_advanced Contains the Advanced Performance Analytics dashboards created for GRC. Inactive true
  • com.sn_compliance
  • com.sn_risk_advanced
  • com.sn_audit
Performance Analytics - Content Pack - Advanced Work Assignment com.snc.pa.awa Provides Performance Analytics indicators and visualizations for Advanced Work Assignment. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Active false
  • com.snc.pa
  • com.glide.awa
Performance Analytics - Content Pack - Application Portfolio Management com.snc.pa.apm Application Portfolio Management dashboards developed using Performance analytics premium. Inactive true
  • com.snc.apm
  • com.snc.pa
Performance Analytics - Content Pack - Application Portfolio Management and Change Management com.snc.pa.apm.change_request Provides integration of Application Portfolio Management with Change Management which enables performance analytics dashboards of business applications associated with Change requests.

Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.

 Inactive true
  • com.snc.apm
  • com.snc.pa
  • com.snc.pa.change
Performance Analytics - Content Pack - Application Portfolio Management and Problem Management com.snc.pa.apm.problem Provides integration of Application Portfolio Management with Problem Management which enables performance analytics dashboards of business applications.

Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.

 Inactive true
  • com.snc.apm
  • com.snc.pa
  • com.snc.pa.problem
Performance Analytics - Content Pack - Change Management com.snc.pa.change Provides Performance Analytics indicators and visualizations for Change Management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false
  • com.snc.pa
  • com.glideapp.report.itsm.change.overview
Performance Analytics - Content Pack - Cloud Management com.snc.pa.cmp Provides Performance Analytics indicators and visualizations for Cloud Management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false
  • com.snc.pa
  • com.snc.runbook_automation.virtualization
Performance Analytics - Content Pack - Communities com.snc.pa.communities Provides Performance Analytics indicators and visualizations for Communities. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false
  • com.snc.pa
  • com.sn_communities
Performance Analytics - Content Pack - Configuration Management (CMDB) com.snc.pa.cmdb Provides Performance Analytics indicators and visualizations for Configuration Management (CMDB). Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false
  • com.snc.pa
    • com.snc.cmdb
    • com.snc.pa.change
Performance Analytics - Content Pack - Content Analytics com.snc.pa.premium.content_analytics Content Analytics - Performance Analytics Active false
  • com.sn_content_analytics
  • com.snc.pa.premium
Performance Analytics - Content Pack - Content Automation com.snc.pa.premium.content_automation Content Automation Analytics Active false
  • com.sn_content_analytics
  • com.sn_content_automation
  • com.snc.pa.premium
Performance Analytics - Content Pack - Customer Service Management - Advanced com.snc.pa.customer_service_advanced

Updates the Customer Service dashboard and incorporates indicators for the following plugins: Major Issue Management, Customer Service Case Action Status, Customer Service with Request Management, Customer Service with Service Management, Agent Chat, Advanced Work Assignment for CSM, and Performance Analytics - Content Pack - Advanced Work Assignment. Activate these plugins in order to view the related indicators. Without these plugins, indicators may not display correctly.

Activation of the Performance Analytics – Content Pack – Customer Service Management - Advanced plugin on production instances may require a separate performance Analytics license. Contact ServiceNow for details.

 Active false
  • com.snc.pa
  • com.glideapp.report.customer_service
  • com.sn_customerservice
  • com.snc.pa.spotlight
Performance Analytics - Content Pack - Customer Service com.snc.pa.customer_service Provides Performance Analytics indicators and visualizations for Customer Service. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false
  • com.snc.pa
  • com.glideapp.report.customer_service
  • com.sn_customerservice
  • com.sn_customerservice_pa
Performance Analytics - Content Pack - Discovery com.snc.pa.discovery Performance Analytics content pack for Discovery. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false
  • com.snc.pa
  • com.snc.pa.cmdb
  • com.snc.discovery
Performance Analytics - Content Pack - Event Management com.snc.pa.em Performance Analytics content pack for Event Management core. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false
  • com.snc.pa
  • com.glideapp.itom.snac
  • com.glideapp.report.em
Performance Analytics - Content Pack - Field Service Management com.snc.work_management_pa Provides Performance Analytics content for Field Service Management. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true
  • com.snc.pa
  • com.snc.work_management
Performance Analytics - Content Pack - Financial Management com.snc.pa.fm Provides Performance Analytics indicators and visualizations for Financial Management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false
  • com.snc.financial_management
  • com.snc.pa
Performance Analytics - Content Pack - Financial Management for Customer Service com.snc.pa.fm.csm

Enables Performance Analytics dashboards for Financial Management associated with Customer Service Management.

Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.

 Inactive true
  • com.snc.financial_management_for_csm
  • com.snc.pa
Performance Analytics - Content Pack - Financial Management for Field Service Management com.snc.pa.fm.fsm

Enables Performance Analytics dashboards for Financial Management associated with Field Service Management.

Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.

 Inactive false
  • com.snc.financial_management_for_fsm
  • com.snc.pa
Performance Analytics - Content Pack - Financial Management for Financial Planning com.snc.pa.financial_planning Enables Performance analytics dashboards to associated to Financial Planning Process. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. Inactive true
  • com.snc.financial_planning
  • com.snc.pa
Performance Analytics - Content Pack - GRC: Audit Management com.sn_audit_pa Provides Performance Analytics reports for the GRC Audit Management application. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details. Inactive false
  • com.sn_grc_pa
  • com.sn_audit
Performance Analytics - Content Pack - GRC: Policy and Compliance Management com.sn_compliance_pa Provides Performance Analytics reports for the GRC Policy and Compliance Management application. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details. Inactive false
  • com.sn_grc_pa
  • com.sn_compliance
Performance Analytics - Content Pack - GRC: Risk Management com.sn_risk_pa Provides Performance Analytics reports for the GRC Risk Management application. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details. Inactive false
  • com.sn_grc_pa
  • com.sn_risk
Performance Analytics - Content Pack - Human Resources Employee Document Management Scoped App com.sn_hr_employee_files_pa Provides Performance Analytics reports and dashboards for Employee Document Management. Inactive false
  • com.sn_employee_document_management
  • com.sn_hr_core
Performance Analytics - Content Pack -Vulnerability Response

(Available in the ServiceNow Store)

 sn_vul_analytics Provides an integration of Vulnerability Response with Performance Analytics for trend-based reporting. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. true
  • com.snc.pa
  • com.snc.treemap
  • sn_vul
Performance Analytics - Content Pack - Human Resources Lifecycle Events Scoped App com.sn_hr_lifecycle_pa Enables you to define and track key performance indicators (KPIs) for Enterprise Onboarding and Transitions and show these in scorecards and dashboards. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details. Inactive false com.sn_hr_lifecycle_events
Performance Analytics - Content Pack - Human Resources Scoped App com.sn_hr_pa Enables you to define and track key performance indicators (KPIs) for HR and show these in scorecards and dashboards. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details. Inactive true com.sn_hr_core
Performance Analytics - Content Pack - Incident SLA Management com.snc.pa.sla Performance Analytics content pack for Incident SLA Management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa
Performance Analytics - Content Pack - ITSM Dashboards com.snc.pa.itsm_dashboards Performance Analytics content pack for ITSM Dashboards. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false
  • com.snc.pa.change
  • com.snc.pa.problem
  • com.snc.pa.request
  • com.snc.pa.request2
  • com.snc.pa.knowledge
  • com.snc.pa.sla
  • com.snc.pa.spotlight.incident
Performance Analytics - Content Pack - Knowledge Management com.snc.pa.knowledge_v2 Performance Analytics content pack for Knowledge Management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false
  • com.snc.pa
  • com.snc.knowledge3
  • com.glideapp.report.knowledge.overview
Performance Analytics - Content Pack - Operational Intelligence com.snc.sa.metric.pa.content Performance Analytics content pack for Analytics and Reporting Operational Intelligence Solution Dashboard and KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false
  • com.snc.sa.metric
  • com.snc.pa
  • com.glideapp.canvas
  • com.snc.pa.em
Performance Analytics - Content Pack - Problem Management com.snc.pa.problem Provides Performance Analytics indicators and visualizations for Problem Management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false
  • com.snc.pa
  • com.glideapp.report.itsm.problem.overview
Performance Analytics - Content Pack - PPM Standard Dashboards com.snc.pa.pmo_dashboards Performance Analytics content pack for PPM Standard core. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Active false
  • com.snc.pps_dashboards
  • com.snc.financial_planning_pmo
Performance Analytics - Content Pack - PPM Standard com.snc.pps_dashboards Performance Analytics content pack for Project Portfolio Suite Dashboards core. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false
  • com.snc.pa
  • com.snc.project_portfolio_suite
Performance Analytics - Content Pack - Request Management (Requested Item) com.snc.pa.request Performance Analytics content pack for Request Management for Requested Items. Installed with Performance Analytics - Premium. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa
Performance Analytics - Content Pack - Request Management (Requests) com.snc.pa.request2 Performance Analytics content pack for Request Management for Requests. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa
Performance Analytics - Content Pack - Service Desk Chat com.snc.pa.chat Provides Performance Analytics indicators and visualizations for Service Desk Chat. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false
  • com.glide.connect
  • com.glide.connect.support
  • com.glide.connect.managers_dashboard
  • com.snc.pa
Performance Analytics - Content Pack - Service Mapping com.snc.service-mapping.pa.content Performance Analytics content pack for Service Mapping Dashboard and KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false
  • com.snc.pa
  • com.snc.pa.cmdb
Performance Analytics - Content Packs for ITSM com.snc.pa.premium.all_content Installing this plugin installs content packs for Incident, Problem, Change, Incident SLA, Knowledge, and Requested Items for Performance Analytics. Inactive false
  • com.snc.pa.change
  • com.snc.pa.problem
  • com.snc.pa.request
  • com.snc.pa.request2
  • com.snc.pa.knowledge
  • com.snc.pa.sla
Performance Analytics - Content Pack - Time Card Management

(New in Orlando)

 com.snc.pa.time_card Performance Analytics content pack for Time card management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Active false com.snc.pa
Performance Analytics - Context Sensitive Analytics for Change Management com.snc.pa.change.context_sensitive_analytics Provides additional ability to open PA context sensitive Performance Analytics dashboards in change request form based on UI actions. Inactive false
  • com.snc.pa
  • com.snc.pa.change
Performance Analytics - Context Sensitive Analytics for Chat com.snc.pa.chat.context_sensitive_analytics Provides additional dashboard to analyze Connect Support metrics for support queues in Performance Analytics. Adds a related link to the Chat Queue Entry [chat_queue_entry] form to quickly display Performance Analytics metrics for the associated queue. Inactive false
  • com.snc.pa
  • com.snc.pa.chat
Performance Analytics - Context Sensitive Analytics for Customer Service com.snc.pa.cs.context_sensitive_analytics Performance Analytics adding ability to open Performance Analytics context-sensitive dashboards in customer service form based on UI actions. Inactive false
  • com.snc.pa
  • com.snc.pa.customer_service
  • com.sn_customerservice
  • com.snc.pa.customer_service
Performance Analytics - Context Sensitive Analytics for Incident com.snc.pa.incident.context_sensitive_analytics Performance Analytics adding ability to open Performance Analytics context-sensitive dashboards in incident form based on UI actions. Inactive false com.snc.pa
Performance Analytics - Context Sensitive Analytics for Problem Management com.snc.pa.problem.context_sensitive_analytics Performance Analytics adding ability to open Performance Analytics context sensitive Performance Analytics dashboards in problem form based on UI actions. Inactive false
  • com.snc.pa
  • com.snc.pa.problem
Performance Analytics - Data Collector. (Deprecated.) Use plugin Performance Analytics instead com.snc.pa.dc Data Collector for Performance Analytics. Deprecated. Use plugin Performance Analytics instead. Inactive false
Performance Analytics - Diagnostics com.snc.pa.diagnostics Enables users to run diagnostics on Performance Analytics records and related applications. Active false com.snc.pa
Performance Analytics - Domain Support com.snc.pa.domain_support The Performance Analytics Domain Support plugin provides additional features to support scores collection on domain separated instances. This plugin requires the Domain Separation plugin to be installed. Active false
  • com.snc.pa.premium
  • com.glideapp.dashboards
  • com.glide.domain.msp_extensions.installer
Performance Analytics - Example - LinkedIn com.snc.pa.linkedin Automatically imports LinkedIn data historically and daily. Inactive false com.snc.pa
Performance Analytics - Example - Stocks Quotes com.snc.pa.stock Automatically imports stock quotes data historically and daily. Inactive false com.snc.pa
Performance Analytics - Example - Twitter com.snc.pa.twitter Automatically import Twitter data historically and daily. Inactive false com.snc.pa
Performance Analytics - PA Solution Library com.snc.pa.solution.library Allows you to upgrade the visuals of dashboards that are shipped in other content packs. Upgrade or duplicate whole dashboards or selected elements. Active false com.snc.pa
Performance Analytics - Premium com.snc.pa.premium

Enables the functionality provided by the fully licensed version of Performance Analytics. Requires additional fee. Functionality includes the ability to:

  • Create indicators, breakdowns, and other records
  • Create interactive filters and use interactive analysis
  • Create text analytics widgets
  • Use Performance Analytics with external data
  • Preserve scores beyond 180 days
 Inactive false com.snc.pa
Performance Analytics - Scores Migration com.snc.pa.scores_migration Installing this plugin will migrate scores from old tables to new tables. To provide optimal performance, the Scores [pa_scores] table is being migrated to Scores Level 1 [pa_scores_l1] and Scores Level 2 [pa_scores_l2]. During migration you cannot collect, modify, or delete scores. Scheduled data collection and cleanup jobs will not run during migration. Active false com.snc.pa
Performance Analytics - Spotlight com.snc.pa.spotlight Enables records to be ranked by multiple weighted criteria. When a record surpasses a threshold of total weights, a Spotlight is created to highlight that record. Inactive false com.snc.pa
Performance Analytics - Spotlight - change spotlight content pack com.snc.pa.spotlight.change Provides preconfigured Spotlight components and a dashboard to identify and prioritize Change records according to multiple weighted criteria. Requires fully licensed Performance Analytics. Inactive false
  • com.snc.pa.spotlight
  • com.snc.pa.change
Performance Analytics - Spotlight - Incident Spotlight content pack com.snc.pa.spotlight.incident Provides preconfigured Spotlight components and a dashboard to identify and prioritize Incident records according to multiple weighted criteria. Inactive false
  • com.snc.pa.spotlight
  • com.glideapp.canvas
Performance Analytics - Spotlight - Problem spotlight content pack com.snc.pa.spotlight.problem Provides preconfigured Spotlight components and a dashboard to identify and prioritize Problem records according to multiple weighted criteria. Requires fully licensed Performance Analytics. Inactive false
  • com.snc.pa.spotlight
  • com.snc.pa.problem
Performance Analytics - Spotlight - Request spotlight content pack com.snc.pa.spotlight.request Provides preconfigured Spotlight components and a dashboard to identify and prioritize Request records according to multiple weighted criteria. Requires fully licensed Performance Analytics. Inactive false
  • com.snc.pa.spotlight
  • com.snc.pa.request2
Performance Analytics and Reporting - Service Portal Widgets com.snc.pa.sp.widget Support for PA widgets in the Service Portal. A number of JavaScript and CSS libraries are included to be able to run PA widgets independently in the Service Portal. Active false com.glide.service-portal
Performance Analytics Content Pack for Major Incident Management com.snc.pa.incident.mim Provides Performance Analytics indicators and visualizations for identifying and tracking major incidents. Extended functionality available with fully licensed Performance Analytics. Inactive false com.snc.incident.mim
Performance Analytics Usage Overview com.snc.pa.usage.overview This plugin contains dashboards, reports, and indicators to monitor Performance Analytics and Reporting usage. Active false com.snc.pa
Performance Analytics Premium com.snc.pa.premium Enables the functionality that you are entitled to with a subscription to Performance Analytics across all ServiceNow® products. Requires additional fee. Functionality includes the ability to:
  • Create indicators, breakdowns, and other records
  • Create interactive filters and use interactive analysis
  • Create text analytics widgets
  • Use Performance Analytics with external data
  • Preserve scores beyond 180 days
 Inactive false com.snc.pa
Performance Analytics and Reporting - Service Portal Widgets com.snc.pa.sp.widget Support for PA widgets in the Service Portal. A number of JavaScript and CSS libraries are included to be able to run PA widgets independently in the Service Portal. Inactive false com.glide.service-portal
Performance Analytics Premium for APM com.snc.pa.premium.apm Enables the Performance Analytics functionality that you are entitled to with a subscription that includes APM and Performance Analytics. Requires additional fee. Functionality includes the ability to:
  • Create indicators, breakdowns, and other records
  • Create interactive filters and use interactive analysis
  • Create text analytics widgets
  • Use Performance Analytics with external data
  • Preserve scores beyond 180 days
 Inactive false com.snc.pa
Performance Analytics Premium for Business Management com.snc.pa.premium.itbm Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Business Management and Performance Analytics. Requires additional fee. Functionality includes the ability to:
  • Create indicators, breakdowns, and other records
  • Create interactive filters and use interactive analysis
  • Create text analytics widgets
  • Use Performance Analytics with external data
  • Preserve scores beyond 180 days
 Inactive false com.snc.pa
Performance Analytics Premium for Cloud Control Center com.snc.pa.premium.ccc Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Cloud Control Center and Performance Analytics. Requires additional fee. Functionality includes the ability to:
  • Create indicators, breakdowns, and other records
  • Create interactive filters and use interactive analysis
  • Create text analytics widgets
  • Use Performance Analytics with external data
  • Preserve scores beyond 180 days
 Inactive false com.snc.pa
Performance Analytics Premium for Customer Service com.snc.pa.premium.cs Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Customer Service and Performance Analytics. Requires additional fee. Functionality includes the ability to:
  • Create indicators, breakdowns, and other records
  • Create interactive filters and use interactive analysis
  • Create text analytics widgets
  • Use Performance Analytics with external data
  • Preserve scores beyond 180 days
 Inactive false com.snc.pa
Performance Analytics Premium for Financial Management com.snc.pa.premium.fm Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Financial Management and Performance Analytics. Requires additional fee. Functionality includes the ability to:
  • Create indicators, breakdowns, and other records
  • Create interactive filters and use interactive analysis
  • Create text analytics widgets
  • Use Performance Analytics with external data
  • Preserve scores beyond 180 days
 Inactive false com.snc.pa
Performance Analytics Premium for Human Resource Management com.snc.pa.premium.hr Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Human Resource Management and Performance Analytics. Requires additional fee. Functionality includes the ability to:
  • Create indicators, breakdowns, and other records
  • Create interactive filters and use interactive analysis
  • Create text analytics widgets
  • Use Performance Analytics with external data
  • Preserve scores beyond 180 days
 Inactive false com.snc.pa
Performance Analytics Premium for IT Operations Management com.snc.pa.premium.itom Enables the Performance Analytics functionality that you are entitled to with a subscription that includes ITOM and Performance Analytics. Requires additional fee. Functionality includes the ability to:
  • Create indicators, breakdowns, and other records
  • Create interactive filters and use interactive analysis
  • Create text analytics widgets
  • Use Performance Analytics with external data
  • Preserve scores beyond 180 days
 Inactive false com.snc.pa
Performance Analytics Premium for IT Operations Suite com.snc.pa.premium.itos Enables the Performance Analytics functionality that you are entitled to with a subscription that includes IT Operations Suite and Performance Analytics. Requires additional fee. Functionality includes the ability to:
  • Create indicators, breakdowns, and other records
  • Create interactive filters and use interactive analysis
  • Create text analytics widgets
  • Use Performance Analytics with external data
  • Preserve scores beyond 180 days
 Inactive false com.snc.pa
Performance Analytics Premium for Project Portfolio Management com.snc.pa.premium.ppm Enables the Performance Analytics functionality that you are entitled to with a subscription that includes PPM and Performance Analytics. Requires additional fee. Functionality includes the ability to:
  • Create indicators, breakdowns, and other records
  • Create interactive filters and use interactive analysis
  • Create text analytics widgets
  • Use Performance Analytics with external data
  • Preserve scores beyond 180 days
 Inactive false com.snc.pa
Performance Analytics Premium for Security Incident Response com.snc.pa.premium.sir Enables the Performance Analytics functionality that you are entitled to with a subscription that includes SIR and Performance Analytics. Requires additional fee. Functionality includes the ability to:
  • Create indicators, breakdowns, and other records
  • Create interactive filters and use interactive analysis
  • Create text analytics widgets
  • Use Performance Analytics with external data
  • Preserve scores beyond 180 days
 Inactive false com.snc.pa
Performance Analytics Premium for Security Operations com.snc.pa.premium.sir Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Security Operations and Performance Analytics. Requires additional fee. Functionality includes the ability to:
  • Create indicators, breakdowns, and other records
  • Create interactive filters and use interactive analysis
  • Create text analytics widgets
  • Use Performance Analytics with external data
  • Preserve scores beyond 180 days
 Active false com.snc.pa
Performance Analytics Premium for Service Management com.snc.pa.premium.service_management Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Service Mangement and Performance Analytics. Requires additional fee. Functionality includes the ability to:
  • Create indicators, breakdowns, and other records
  • Create interactive filters and use interactive analysis
  • Create text analytics widgets
  • Use Performance Analytics with external data
  • Preserve scores beyond 180 days
 Inactive false com.snc.pa
Performance Analytics Premium for Service Watch Insight com.snc.pa.premium.swi Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Service Watch Insight and Performance Analytics. Requires additional fee. Functionality includes the ability to:
  • Create indicators, breakdowns, and other records
  • Create interactive filters and use interactive analysis
  • Create text analytics widgets
  • Use Performance Analytics with external data
  • Preserve scores beyond 180 days
 Inactive false com.snc.pa
Performance Analytics Premium for Software Asset Management com.snc.pa.premium.sam Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Software Asset Management and Performance Analytics. Requires additional fee. Functionality includes the ability to:
  • Create indicators, breakdowns, and other records
  • Create interactive filters and use interactive analysis
  • Create text analytics widgets
  • Use Performance Analytics with external data
  • Preserve scores beyond 180 days
 Inactive false com.snc.pa
Performance Dashboards com.glide.performance_dashboards Performance Dashboards Active false com.glide.cms
Performance Metrics for VTB

(New in Orlando)

 com.glide.ui.vtb_metrics Provides profiler page for benchmarking Java methods in Visual Task Board. Inactive false com.glide.ui.vtb
Platform as a Service com.snc.paas Allows the development of custom applications to meet business needs. Active false com.glideapp.workflow
Portfolio Management com.snc.portfolio_management The Portfolio Management plugin. Inactive false
PPM Mobile com.sn_ppm.mobile This plugin provides Project Portfolio Suite Mobile user experience. This provides access to project status and project status report in the agent mobile application. PPM Standard is required. But if it is not active, installing PPM Mobile also activates PPM Standard plugin. Active false com.snc.financial_planning_pmo
PPM Ridac

(New in Orlando)

 com.snc.ppm_ridac The PPM RIDAC flow actions plugin. Installs the flow actions needed for RIDAC conversions. Active false
PPM Standard Multicurrency

(New in Orlando)

 com.snc.ppm_multicurrency Enable advanced ability to manage PPM financials in multiple currencies. Inactive true
  • com.snc.financial_planning_pmo
  • com.glide.currency2
Predictive Intelligence com.glide.platform_ml This is the new name for the Agent Intelligence plugin, effective in the New York release and beyond. Predictive Intelligence enables the creation of machine learning solutions using data in your instance. The plugin provides various capabilities and solution types for training the system to predict, recommend, and drive data outcomes. Active false com.glide.platform_ml_pa
Predictive Intelligence - Enhanced UI com.snc.ml_ui This plugin enhances the UI for Predictive Intelligence. Active false
Predictive Intelligence for Contextual Search

(New in Orlando)

 com.snc.contextual_search_ml

Enables customers to leverage machine-learning algorithms for searching with Contextual Search. For example: Similar Open Incidents.

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

 Inactive false
  • com.snc.contextual_search
  • com.glide.platform_ml
Predictive Intelligence for Customer Service Management com.snc.csm_ml Enables customers to leverage machine learning algorithms for searching related cases in Customer Service Management. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false
  • com.sn_customerservice
  • com.snc.contextual_search_ml
  • com.snc.adv_cxs_results_email_script
Predictive Intelligence for Incident

(New in Paris)

 com.snc.incident.ml Enables customers to leverage machine-learning algorithms with application logic for predicting Open change request and Open Problem for Incident.

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

 Inactive false com.snc.contextual_search_ml
Predictive Intelligence for Knowledge Management com.snc.knowledge_ml Provides various Knowledge Management capabilities driven by machine-learning solutions. For example, capabilities such as similar articles and knowledge demand insights. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
Note: When you install and activate the Predictive Intelligence for Knowledge Management plugin (com.snc.knowledge_ml), the Predictive Intelligence for Contextual Search plugin (com.snc.contextual_search_ml) is also activated.
 Inactive false com.snc.contextual_search_ml
Predictive Intelligence Reports com.glide.platform_ml_pa This is the new name for the Agent Intelligence Reports plugin. Active false
Proactive Customer Service Operations com.snc.proactive_cs_ops Enables customers to create cases proactively from alerts either manually or through automation and track the accounts and the corresponding install base items affected by the alert. Active false
  • com.sn_majorissue_mgt
  • com.snc.install_base
  • com.glideapp.itom.snac
  • com.sn_cs_sm_request
  • com.snc.csm_action_status
Proactive Customer Service Operations with Event Management

(New in Orlando)

 com.snc.proactive_cs_itom Provides an integration between Customer Service Management and ITOM Event Management. Enables customers to create cases proactively from alerts either manually or through automation and track the accounts and the corresponding install base items affected by the alert. Inactive false
  • com.snc.proactive_cs_ops
  • com.glideapp.itom.snac
Problem Management com.snc.problem Helps to identify the cause of a service interruption reported by a significant or recurring incidents. Active true
  • com.snc.service
  • com.glideapp.report.itsm.problem.overview
Problem Management — ATF Tests com.snc.problem.atf Delivers ATF tests for Problem Management. Active true
Problem Overview Homepage com.glideapp.report.itsm.problem.overview Displays Problem overview homepage. Active false com.glideapp.report
Problem Management Best Practice - Madrid com.snc.best_practice.problem.madrid

Helps to identify the cause of a service interruption reported by a significant or recurring incidents. Provides roles for problem management including a problem coordinator, problem manager and problem administrator. Provides fields to record the category, where the issue was first reported, the workaround, the cause notes and the fix notes. Searches for and attaches knowledge articles. Communicates when a workaround or fix is available.

Active true
  • com.snc.problem
  • com.snc.problem_task
Problem Management Best Practice - Madrid - Knowledge Integration com.snc.best_practice.problem.madrid.knowledge

Helps to identify the cause of a service interruption reported by a significant or recurring incidents. Create Known Error articles for Incident Deflection (requires Knowledge Management Advanced plugin to be activated).

 Active true
  • Problem Management Best Practice - Madrid (com.snc.best_practice.problem.madrid)
  • Knowledge Management Advanced Installer (com.snc.knowledge_advanced.installer)
Problem Management Best Practice - Madrid - State Model com.snc.best_practice.problem.madrid.state_model Provides support for state management to control how a problem or problem task is allowed to transition through a predefined list of states. Inactive true Problem Management Best Practice - Madrid (com.snc.best_practice.problem.madrid)
Problem Overview Dashboard com.snc.pa.problem.dashboards Displays Problem Overview Dashboard. Active false com.snc.problem
Problem Tasks com.snc.problem_task Adds a Problem Task table with a reference to the Problem table. Active false
Process Flow Formatter com.snc.process_flow_formatter Quickly summarizes multiple pieces of information about a process and displays the stages graphically at the top of a form. Active false
Procurement com.snc.procurement Allows users to create purchase orders and obtain items for fulfilling service catalog requests. Inactive true
Product Catalog com.snc.product_catalog Provides information about individual models. Models are specific versions or various configurations of an asset. Models published to the product catalog are automatically published to the service catalog. Active true
Program Common

(New in Orlando)

 com.snc.program_common The Program Common plugin aids in planning, organizing and managing programs with basic features. Active false
  • com.snc.planned_task_v2
  • com.snc.itbm_security
Project Management com.snc.project_management_v3 The Project Management application aids in planning, organizing and managing projects and resources in order to setup, execute, and complete a project faster and easier. Only upgrade is allowed for this plugin. Activation should be done through PPM Standard plugin. Inactive true
  • com.snc.project_management_delete
  • com.glide.schedules
  • com.snc.planned_task_v2
  • com.snc.time_card
  • com.snc.skills_management
  • com.snc.process_flow_formatter
  • com.snc.cost_management
  • com.snc.project_management_db_views
  • com.snc.project_workbench
  • com.snc.timeline_visualization
  • com.glide.ui.checklist
Project Management TeamSpace 1 com.snc.ppm_teamspace_1 Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. Inactive true com.snc.financial_planning_pmo
Project Management TeamSpace 2 com.snc.ppm_teamspace_2 Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. Inactive false com.snc.financial_planning_pmo
Project Management TeamSpace 3 com.snc.ppm_teamspace_3 Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. Inactive false com.snc.financial_planning_pmo
Project Management TeamSpace 4 com.snc.ppm_teamspace_4 Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. Inactive false com.snc.financial_planning_pmo
Project Management TeamSpace 5 com.snc.ppm_teamspace_5 Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. Inactive false com.snc.financial_planning_pmo
Project Portfolio Suite com.snc.project_portfolio_suite The Project Portfolio Suite (PPS) plugin activates an integrated set of applications for project portfolio management and IT software development. Only upgrade is allowed for this plugin. Activation should be done through PPM Standard plugin. Inactive true
  • com.snc.project_management_v3
  • com.snc.demand_management
  • com.snc.resource_management
  • com.snc.sdlc.scrum.pp
  • com.snc.test_mgmt
  • com.snc.sdlc.scrum.ppm_int
  • com.snc.test_mgmt.ppm_int
  • com.snc.program_management
PPM Standard com.snc.financial_planning_pmo Enables you to manage your demands, resources, portfolios and projects, and gives full visibility from idea to execution. It also helps you plan, track, and manage cost and budget on projects and demands in a portfolio to strike a balance between investment and returns. Agile management and test management help you to improve productivity and service delivery. Inactive true
  • com.snc.project_portfolio_suite
  • com.snc.financial_planning
  • com.snc.rate_model
PPM Standard - ATF Tests com.snc.financial_planning_pmo.atf ATF tests for PPM Standard Active false
Protocol Profile Manager com.glide.protocol_profile Defines properties associated to protocols such as default port and keystore. Active false
Proxy Agent for connecting to Natural Language Understanding providers com.glide.nlu.proxy The base NLU proxy agent for connecting to NLU providers. Intended for use by Virtual Agent and other clients. Active true
Proxy Agent to the IBM Watson Natural Language Understanding server com.glide.nlu.ibmwatson.intent.discovery Activates the IBM Watson Assistant Intent and Entity integration, which enables Virtual Agent to use intents, entities, and utterances defined in IBM Watson Assistant. Inactive false com.glide.nlu.proxy
Proxy Agent to the Microsoft LUIS Natural Language Understanding server

(New in Orlando)

 com.glide.nlu.msluis.intent.discovery Proxy agent to the Microsoft LUIS Natural Language Understanding server. Inactive false com.glide.nlu.intent.discovery
Proxy Agent to the ServiceNow Natural Language Understanding server com.glide.nlu.intent.discovery Proxy agent for connecting to ServiceNow's NLU server for NLU intent discovery. Intended for use by Virtual Agent and other clients. Active false com.glide.nlu.proxy
Push Feedback com.glide.push.feedback Collects feedback from the Apple push notification service or another feedback service. Provides a REST API for other instances to collect from this service. Inactive false com.glide.push
Push Notification com.glide.push Defines push notification message enqueuing and sending Responsible for processing push notifications to their next destination. Active false
Push Retention com.glide.push_retention Provides retention policy for push notifications. Active false
  • com.glide.push
  • com.glide.auxdb
Qualys Vulnerability Integration

(Available in the ServiceNow Store)

 snc_vul_qualys Provides the ability to integrate the ServiceNow Vulnerability Response application with the Qualys vulnerability scanner. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false snc_vul
Query stats com.glide.stats.query Query stats. Active false com.glide.stats
Quick Actions com.glide.quickactions Enables slash commands in Agent Workspace chat. Active false
Quiz Designer com.glide.quiz_designer Provides the ability to send scored questionnaires quickly and easily to one or more users. A quiz may have categories of questions that are assigned only to some users. Inactive false
  • com.glide.assessment_designer.common
  • com.snc.assessment_core
Random Watermark Support com.glide.email.random_watermark Generate unpredictable watermarks, and enable matching on these watermarks in inbound emails. Active false com.glide.mailbox
Rapid7 Vulnerability Integration

(Available in the ServiceNow Store)

 sn_vul_t7 Provides the ability to integrate the ServiceNow Vulnerability Response application with the Rapid7 Nexpose and InsightVM products. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. sn_vul
Rate Limit for REST API com.glide.rest.rate_limit Rate Limit support for REST API Active true
Read only roles for Application Portfolio Management com.snc.apm_read_roles The plugin provides read only roles for Application Portfolio Management. Active false
Read only roles for PPM Standard com.snc.pmo_read_roles Read only roles for PPM Standard. Active false
Read-Only User Role com.snc.read_only.role Enables Read-Only user role functionality. Active false
Relationship Layout com.glide.ui.relationship_layout Enables scoped relationships to be associated to out-of-scope related list views. Active false
Release Management com.snc.release_management_v2 The Release Management v2 plugin is a rewrite of the original release management module. All products, releases, features, and release tasks are planned_task extensions, and much of the project management functionality (Gantt charts, timelines, time cards) is shared with release. Active true
  • com.snc.release_management
  • com.snc.planned_task
  • com.snc.process_flow_formatter
Remote Tables com.glide.script.vtable_demo Supports remote tables and associated script definitions that can be used to retrieve and optionally cache data from external sources.Tra
Report - PDF Page Header Footer Templates com.glideapp.report_page_hdrftr Allows the user to configure and store page headers and footers for PDF reports. Active false
  • com.glideapp.report
  • com.glideapp.report2
Report Charting v2 com.glideapp.report.charting_v2 Installs V2 of ServiceNow charts with HighCharts. Active false
  • com.glideapp.report
  • com.glideapp.report2
Report Engine - use summary table for reports com.glideapp.summary_report_engine Causes the data from all reports, custom and standard, to be stored in the sys_report_summary table and separates the data from the rendering process for all reports. Report data is periodically purged from the sys_report_summary table (approximately every two hours). Active false com.glideapp.report2
Report Security - enforce access control checks com.glideapp.report_security Enforces ACL checks when reports are created, deleted or updated. Active false
  • com.glideapp.report
  • com.glideapp.report2
Reporting Statistics Reports com.glideapp.report_statreports Provides reports and dashboards on reporting statistics. Inactive false com.glideapp.report
Required Form Fields com.snc.required_form_fields Allows an administrator to specify required fields that cannot be removed from a form. Inactive false
Resource Management com.snc.resource_management Enables resource requesters and resource managers to plan, organize, and manage resources for both planned and unexpected work. Activating Resource Management automatically activates the Project Management plugin if it is not already active. Only upgrade is allowed for this plugin. Activation should be done through PPM Standard plugin. Inactive true
  • com.snc.schedule_loader
  • com.snc.process_flow_formatter
  • com.snc.cost_management
  • com.snc.pps_portal_common
Resource Matching Engine com.snc.matching_rule Provides a Resource Matching Engine. Inactive false
  • com.snc.skills_management
  • com.snc.agent_schedule
Responsive Canvas com.glideapp.canvas Enables responsive canvas. For dashboards, the responsive canvas dynamically responds to dashboard resizing and enables dragging to place and resize widgets. Easily find and preview widgets that you want to add directly from the canvas. Active false
  • com.glideapp.home
  • com.glide.text_search
  • com.glide.db_images
  • com.glide.ui.angular
  • com.glide.ui.ng
Responsive Dashboards com.glideapp.dashboards Easily create, modify, and share dashboards using responsive and dynamic widget layouts. Active false
  • com.glideapp.canvas
  • com.glideapp.home
  • com.glide.text_search
  • com.glide.db_images
  • com.glide.ui.angular
  • com.glide.ui.ng
  • com.snc.pa
REST API for global text search com.glide.globalsearch REST API for global text search. Active false com.glide.rest
REST API Provider com.glide.rest Provides a REST API framework to support RESTful services. Active false
  • com.glide.ui.angular
  • com.glide.ui.heisenberg
Restore Deleted Records com.snc.undelete Restores deleted records from audited tables and references to those records. Also restores any records that were deleted as a result of a cascade delete rule. Inactive false
Role Delegation com.snc.role_delegation Allows an administrator to designate role delegators, who can delegate any role they have to members of their group. Active false com.glideapp.workflow
Sales Force Automation application template com.snc.sfa2 Provides tools to manage sales and marketing operations throughout the sales life cycle from lead generation through contract completion. Inactive true com.snc.process_flow_formatter
Schema Map v3 com.glide.erd Displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema. Active false com.glide.diagrammer
Scoped Analytics Framework com.glide.scoped_analytics_framework Analytics Framework for Scoped Applications. Active false
Scoped Application Restricted Caller Access com.glide.scope.access.restricted_caller Allow scoped applications to restrict access to public tables and script includes. Inactive false
Script Execution Context com.snc.sn_context Provides virtual closure mechanism. Inactive false
Script stats com.glide.stats.script Script stats. Active false com.glide.stats.script
Script Templates com.glide.script.templates Provides templates for some script fields. Active false
Script Whitelist Manager com.glide.script.whitelist Provides temporary support for continued direct invocation of whitelisted Java Packages, Constructors, and Methods. Active false
Scripted REST APIs com.glide.scripted_rest_services Provides a framework for building Scripted REST APIs. Active false
  • com.glide.rest
  • com.glide.scripted_rest_services.internal
  • com.glide.scripted_rest_services.errors
Scripted REST APIs - Error types com.glide.scripted_rest_services.errors An internal plugin component to Scripted REST APIs. Active false
Scripted REST APIs - Internal com.glide.scripted_rest_services.internal An internal plugin component to Scripted REST APIs. Active false
Scrum Program

(New in Orlando)

 com.snc.sdlc.scrum_program Plan and track the work across multiple Scrum teams that are working towards common objectives. Inactive true
  • com.snc.program_common
  • com.snc.sdlc.agile.2.0
SCSS Bootstrap Theme com.glide.ui.scss.bootstrap Theme assets for Bootstrap using SCSS. Active false com.glide.ui.scss
SCSS Content Provider com.glide.ui.scss SCSS Content Provider. Active false
SDLC - SCRUM com.snc.sdlc.scrum Adds a release process specific to a Scrum development process. Sits on top of the SDLC application, adding additional agile notions like epics, stories, and sprints. Inactive true com.snc.sdlc
Search Suggestions com.glide.search.suggestions Provides suggestions when you enter text in a search field. Active for new instances. Upgraded instances adopt the previous setting.
Security Dashboard com.glide.security.dashboard This plugin activates the Security Dashboard. Active false com.snc.guided_setup
Security Incident Analytics com.snc.security_incident.analytics Provides an integration of Security Incident Response with Performance Analytics for trend-based reporting. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true
  • com.snc.pa
  • com.snc.treemap
  • com.snc.security_incident
Security Incident Response

(Available in the ServiceNow Store)

 com.snc.security_incident Provides visibility into the state of an organization’s security using many of the same workflow and reporting capabilities ServiceNow is known for. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true
  • com.snc.service_management.core
  • com.snc.task_outage
  • com.snc.treemap
  • com.snc.secops.orchestration
  • com.snc.security_support.sir
  • com.snc.whtp
  • com.snc.threat
Security Incident Response Dependencies

(Available in the ServiceNow Store)

 com.snc.si_dep Installs all the dependent plugins required to support the Security Incident Response application. Active false
  • com.snc.security_support.core
  • com.snc.security_support.sir
  • com.snc.runbook_automation.runtime
  • com.snc.task_outage
  • com.snc.treemap
  • com.snc.whtp
  • com.glide.scope.access.restricted_caller
  • com.sn_dependentclient
Security Incident Response Mobile

(Available in the ServiceNow Store)

 com.sn_sir_mobile As a security operations center (SOC) manager or a user with the Now Platform security analyst role (sn_si.analyst), you can log in to a Now Platform instance directly from your Android or iOS mobile device. With the Security Incident Response Mobile app, you can view, edit, and assign your most current and critical SIR security incidents and response tasks. Notifications inform you when critical security incidents assigned to you arrive. Inactive com.glide.sg.agent_native_client
Security Incident Response UI

(Available in the ServiceNow Store)

 com.app_secops_ui Provides an enhanced user interface for monitoring and resolving threats to an organization’s security. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.security_incident
Security Integration Framework

(Available in the ServiceNow Store)

 com.snc.sec.int.framework Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false
Security Jump Start (ACL Rules)

(Available in the ServiceNow Store)

 com.snc.system_security Adds ACL rules to provide a jump-start on securing many system tables, making it easier for an organization to get into production more quickly. Active false
Security Operations 'Have I Been Pwned?' Integration

(Available in the ServiceNow Store)

 com.snc.secops.pwned Provides the ability to submit Whois lookups on domain names and URLs to obtain context on URL observables, and to make better determination on threats. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false
  • com.snc.threat
  • com.snc.security_incident
Security Operations ArcSight Logger Integration

(Available in the ServiceNow Store)

 com.snc.secops.arcsight.logger Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident
Security Operations Carbon Black Integration

(Available in the ServiceNow Store)

 com.snc.secops.carbonblack Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false
  • com.snc.secops.orchestration
  • com.snc.security_incident
Security Operations CrowdStrike Host Integration

(Available in the ServiceNow Store)

 com.snc.secops.crowdstrike.host Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident
Security Operations CrowdStrike Intelligence Integration

(Available in the ServiceNow Store)

 com.snc.secops.crowdstrike.intel Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false
  • com.snc.threat
  • com.snc.threat.intelligence
Security Operations Elasticsearch Integration

(Available in the ServiceNow Store)

 com.snc.secops.elasticsearch Searches your Elasticsearch logs and adds relevant sighting information to your security incidents. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident
Security Operations McAfee ESM Integration

(Available in the ServiceNow Store)

 com.snc.secops.mcafee.esm Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident
Security Operations Microsoft Exchange Integration

(Available in the ServiceNow Store)

 com.snc.secops.ms-exchange Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.security_incident
Security Operations Palo Alto Networks - AutoFocus

(Available in the ServiceNow Store)

 com.snc.secops.paloalto.autofocus Provides the ability to integrate the ServiceNow Security Incident Response application with the Palo Alto Networks AutoFocus. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false
  • com.snc.security_incident
  • com.snc.secops.orchestration
Security Operations Palo Alto Networks - Firewall

(Available in the ServiceNow Store)

 com.snc.secops.paloalto Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false
  • com.snc.secops.orchestration
  • com.snc.security_incident
Security Operations Palo Alto Networks - WildFire

(Available in the ServiceNow Store)

 com.snc.secops.paloalto.wildfire Provides the ability to integrate the ServiceNow Security Incident Response application with the Palo Alto Networks WildFire application. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false
  • com.snc.security_incident
  • com.snc.secops.orchestration
Security Operations Splunk ES Event Ingestion Integration

(Available in the ServiceNow Store)

(New in Orlando)

 com.snc.secops.splunkes This is the Splunk Enterprise Security Integration for Security Incident Response.
Security Operations QRadar SIEM Integration

(Available in the ServiceNow Store)

 com.snc.secops.qradar.siem Provides the ability to integrate the ServiceNow Security Incident Response application with QRadar SIEM data. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident
Security Operations Splunk Integration

(Available in the ServiceNow Store)

 com.snc.secops.splunk Searches your Splunk logs and adds relevant sighting information to your security incidents. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident
Security Operations Spoke

(Available in the ServiceNow Store)

 com.snc.secops.spoke Provides the ability to use Security Operations flows and actions. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false
  • com.snc.security_incident
  • com.glide.hub
Security Operations Tanium Integration

(Available in the ServiceNow Store)

 com.snc.secops.tanium Provides the ability to integrate the ServiceNow Security Incident Response application with Tanium data. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false
  • com.snc.security_incident
  • com.snc.secops.orchestration
Security Operations WHOIS Integration

(Available in the ServiceNow Store)

 com.snc.secops.whois Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.threat
Security Support Common

(Available in the ServiceNow Store)

 com.snc.security_support.common Provides common functionality for use across the various security applications, such as Security Incident Response. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.security_support.core
Security Support Orchestration com.snc.secops.orchestration Provides an integration of Security Operations with Orchestration to allow the facilitation of workflow activities within Security Incident Response, Threat Intelligence, or Vulnerability Response. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false
  • com.snc.runbook_automation.runtime
  • com.snc.security_support.common
Self-Service Analytics Core com.snc.self_service_analytics_core Provides the self-service analytics framework for configuring deflection contexts and activity patterns to collect the case reduction (deflection) metrics. Active false Subscriptions and Activity Feed Framework
Self-Service Analytics for Customer Service com.snc.pa.self_service_analytics_csm Tracks case reduction (deflection) metrics and self-service KPIs using performance analytics dashboards. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Active false
  • Customer Service
  • com.snc.pa.self_service_analytics
  • com.snc.self_service_analytics_core
Self-Service Analytics PA com.snc.pa.self_service_analytics Enables users to define and track key performance indicators (KPIs) to measure the effectiveness of self-service channels such as knowledge, community, virtual agent, and service catalog. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Active false Predictive Intelligence
Self Service Password Reset com.snc.password_reset Allows locally authenticated users to request a temporary password if they forget their current password. Active false com.glideapp.password_reset
Self-Service Portal for Analytics com.snc.pa.bi_service Self-Service Portal for Analytics - Allows users to request services related to dashboard access. Inactive false com.snc.pa
Sentiment Analysis com.snc.sentiment_analysis This plugin is used for Sentiment Analysis Inactive false com.snc.core.automation.connection_credential
Server-side JavaScript Debugger com.glide.debugger Allows application developers and administrators to efficiently debug scripts that drive the applications they develop and support. Active false
  • com.glide.ui.angular
  • com.glide.ui.zepto
  • com.glide.ui.font_icons
Service Catalog - ATF Tests com.glideapp.servicecatalog.atf.test Provides Service Catalog ATF Tests Active true
Service Catalog CMS Extension com.glideapp.servicecatalog.cms Provides the ability to define the catalog experience within CMS. Active false
  • com.glideapp.servicecatalog.platform
  • com.glide.cms
Service Catalog core applications com.glideapp.servicecatalog Allows customers to order predefined, bundled goods and services from your IT organization or other departments. Active true
  • com.glideapp.servicecatalog.platform
  • com.glideapp.servicecatalog.execution_plan
  • com.glideapp.servicecatalog.currency
Service Catalog - Domain Separation com.glideapp.servicecatalog.domain_separation Enables service providers to separate catalog items for different domains
Service Catalog Manager com.snc.sc_catalog_manager Provides utility for managing categories, catalog items, and Knowledge Base links for Service Catalogs. Inactive false
Service Catalog Mobile Employee com.glideapp.servicecatalog.mobile-employee This plugin contains the configuration, records and catalog webviews that are used in Mobile Employee Experience native application. Do not activate this plugin directly. Activating com.glide.mobile-employee will activate this plugin for you. Inactive
Service Catalog My Request for Mobile com.glideapp.servicecatalog.mobile-request-filter This plugin contains the configuration, records that are used in Mobile native application for My Request. Do not activate this plugin directly. Activating com.glide.mobile-employee will activate this plugin for you. Inactive false
Service Catalog REST API com.glideapp.servicecatalog.rest.api Service Catalog REST API. Active false com.glideapp.servicecatalog.scoped.api
Service Catalog Scoped API com.glideapp.servicecatalog.scoped.api Service Catalog Scoped API to support application creation on Service Catalog platform. Active true com.glideapp.servicecatalog
Service Catalog - Workspace com.glideapp.servicecatalog.workspace Service Catalog - Workspace false
Service Creator com.glide.service_creator Enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education. Active true
  • com.glide.ui.ng.cc
  • com.glideapp.servicecatalog.item_designer
Service Desk Call com.snc.service_desk_call Enables Service Desk staff to collect information in a call that does not relate to a specific process. The call is transferred to an incident, problem, change request or service catalog request. Inactive false
Service Level Management com.snc.sla

Provides the core SLA functionality. SLA Definitions provide conditions to start, pause, stop, cancel and reset Task SLAs against any Task type. In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each Task SLA which is typically used to generate notifications.

 Active true
  • com.glideapp.workflow
  • com.glide.schedules
  • com.glide.relative_duration
Service Level Management - Contract Management Integration com.snc.sla.contract2 Extends the existing SLA functionality, by utilizing a contract as the master document that houses all appropriate data needed to drive the SLA processing of your task.

The attach_sla field is added.
Service Level Management Dashboard com.snc.sla.overview This plugin provides the My SLAs Dashboard for Service Level Management Active false
  • com.glideapp.canvas
  • com.snc.sla
Service Level Management Guided Tour com.snc.sla.guided_tour Provides the Guided tour of SLA functionality. Active false
Service Level Management PA Dashboard com.snc.pa.sla.overview This plugin provides the SLA Overview (Premium) Dashboard. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Active false
  • com.glideapp.canvas
  • com.snc.pa
  • com.snc.sla
  • com.snc.sla.breakdowns
Service Management Core com.snc.service_management.core Installs the core Service Management items used to allow other service-related plugins to work, such as Field Service, Facilities, HR, Legal, Finance, Marketing, and the custom-app creator. Inactive false
  • com.snc.automatic_assignment
  • com.snc.asset_management
  • com.snc.process_flow_formatter
  • com.snc.state_flows
  • com.snc.knowledge3
  • com.snc.skills_management
  • com.snc.territory_management
  • com.snc.document_management
  • com.snc.task_activity
  • com.snc.service_management.geolocation
  • com.snc.service_management_m
  • com.glide.encryption
  • com.snc.common_workbench
  • com.glide.ui.checklist
Service Management Geolocation com.snc.service_management.geolocation Provides Service Management geolocation capabilities. Inactive true com.snc.geolocation
Service Management Geolocation Mobile com.snc.service_management_m Adds a menu in the new mobile UI for Service Management Geolocation. Inactive false
  • com.glide.ui.m
  • com.snc.service_management.geolocation
Service Management Virtual Agent Topic Blocks

(New in Orlando)

 com.glideapp.cs.sm_topic_blocks This plugin contains prebuilt re-usable conversation topic blocks for common actions like ordering from the catalog and searching the knowledge base. Inactive false
  • com.glide.cs.chatbot
  • com.snc.contextual_search
  • com.glideapp.servicecatalog.platform
Service Modeling com.snc.cmdb.service.modeling Core infrastructure for Service Modeling used in Service Mapping and Delivery. Inactive false
  • com.glide.vars
  • com.snc.cmdb.enterprise
ServiceNow Add-Ins for Microsoft Office com.sn_outlook_addin Enables users to interact with ServiceNow from within Microsoft Office Inactive false
  • com.snc.platform.security.oauth
  • com.glide.ui.vtb
  • com.glideapp.servicecatalog
ServiceNow Antivirus Program com.glide.snap ServiceNow Antivirus Program Active false
ServiceNow Certificate Inventory and Management

(New in Orlando)

 com.sn_disco_certmgmt Automatically track certificates, provide awareness of upcoming expirations, and drive the workflow to renew them.
ServiceNow Document Viewer com.snc.documentviewer Document viewer is a platform feature that will enable users to view enterprise class documents inline within the platform attachment instead of downloading it to the local device and then opening the documents with a locally installed viewer. Active false com.snc.apppdfgenerator
ServiceNow Flow Designer - Dynamic Inputs

(New in Orlando)

 com.glide.hub.dynamic_inputs Enable flow designers to configure an action using input values that have been dynamically created. During flow design, when you add an action with dynamic inputs to a flow, it calls a data gathering action to collect data and dynamically shows choices based on that returned data. Use dynamic inputs to look up and display choices dynamically rather than using hard-coded options. For example, you can use a dynamic input to generate choices for a spoke integration. Inactive false
ServiceNow Flow Designer - Dynamic Outputs

(New in Orlando)

 com.glide.hub.dynamic_outputs Enable flow designers to configure an action using output values that have been dynamically created. During flow design, when you add an action with dynamic outputs to a flow, it calls a data gathering action to create a complex object. Use dynamic outputs to create a complex object with a dynamic structure rather than creating a hard-coded object with a static structure. For example, you can use a dynamic output to generate a complex object for a spoke integration. Inactive false
ServiceNow Flow Designer - Introspection

(New in Orlando)

 com.glide.hub.flow_designer_introspection Enables the use of Dynamic Inputs and Dynamic Outputs for Actions, Subflows and Flows in Flow Designer. Inactive false
  • com.glide.hub.dynamic_inputs
  • com.glide.hub.dynamic_outputs
ServiceNow IntegrationHub Action Step - MFT

(New in Orlando)

 com.glide.hub.action_step.mft Provides capabilities to copy directory using the SFTP step.
ServiceNow IntegrationHub Action Template - Data Streaming com.glide.hub.action_type.datastream Activates Data Stream actions in Flow Designer, enabling you to send REST or SOAP requests from Flow Designer to APIs that return a stream of response data larger than 10 MB. Parse stream data into a series of complex object outputs and use the data pills in other actions in a flow. Inactive false com.glide.hub.action_step.template
ServiceNow IntegrationHub Action Step - SFTP

(New in Orlando)

 com.glide.hub.action_step.sftp Provides an SSH File Transfer Protocol step to create a reusable action that can access, transfer, or manage files. Inactive false com.glide.hub.action_step.template
ServiceNow IntegrationHub Content com.glide.hub.integration.content Flow Designer actions to integrate with Slack, HipChat, Microsoft AD, Microsoft Azure, Microsoft Teams, and ServiceNow eBonding.
ServiceNow IntegrationHub Enterprise Pack Installer com.glide.hub.integrations.enterprise Installs IntegrationHub enterprise pack to automate human resources, customer relationship management, enterprise resource planning, and more. Includes IntegrationHub professional pack, Microsoft SCCM spoke, and Data Stream actions. false
  • com.glide.hub.integrations.professional
  • com.sn.sccm.spoke
Serviceable IntegrationHub Installer for Orchestration counter-revolutionaries Plugins necessary to design base system integrations in Flow Designer. Includes ServiceNow IntegrationHub Content and Runtime plugins.
ServiceNow IntegrationHub Professional Pack Installer com.glide.hub.integrations.professional Installs IntegrationHub professional pack plugins to automate IT operations. Includes IntegrationHub standard pack, Microsoft AD spoke, Microsoft Azure AD spoke, and SSH and Powershell steps. false
  • com.glide.hub.integrations.standard
  • com.glide.hub.action_step.powershell
  • com.sn.ad.spoke
  • com.sn.azure_ad.spoke
  • com.glide.hub.action_step.ssh
ServiceNow IntegrationHub Runtime com.glide.hub.integration.runtime Plugin necessary to install core Flow Designer functionality. This plugin does not install any spokes. After installing this plugin, individually install the desired spokes.
ServiceNow IntegrationHub Standard Pack Installer com.glide.hub.integrations.standard Installs IntegrationHub standard pack plugins to automate developer operations. Includes IntegrationHub starter pack, and JDBC and XML parser steps.
ServiceNow IntegrationHub Starter Pack Installer com.glide.hub.integrations.starter Installs IntegrationHub starter pack plugins to build your own integrations. Includes HipChat spoke, Microsoft Teams spoke, Slack spoke, Slack webhooks spoke, eBonding spoke, legacy IntegrationHub usage dashboard, and REST and SOAP steps.
ServiceNow Mobile Request - My Request Filter [com.glideapp.servicecatalog.mobile-request-filter This plugin contains the configuration and records that are used in the Now Mobile app. Do not activate this plugin directly. Activating com.glide.mobile-employee will activate this plugin for you. Inactive false
ServiceNow Subscription Management com.snc.usage_admin.snc ServiceNow Subscription Management. Active false com.snc.usage_admin.base
Service Owner Workspace com.spm_owner_workspace Provides a premium Service Portfolio Management experience. Portfolio managers and service owners access an integrated and graphically intuitive user interface to manage and monitor portfolios and services. Inactive false
  • com.snc.pa.premium
  • com.snc.spm
  • com.snc.spm.spend
  • com.snc.service_workspace
Service Portal Agent Chat com.glide.service-portal.agent-chat This plugin brings Agent Chat to Service Portal. Inactive false
  • com.glide.cs
  • com.glide.cs.sn-va-web-client-app
Service Portal - Core com.glide.service-portal Service Portal is a portal framework that allows administrators to build a mobile-friendly self service experience for users. Active false
  • com.glide.ui.web_db_types
  • com.glide.ui.angularui
  • com.glide.ui.ng.filter
  • com.glide.ui.spectrum
  • com.glide.ui.m
  • com.glide.connect
  • com.glide.ui.scss
  • com.glide.ui.scss.bootstrap
  • com.glide.service-portal.designer
  • com.glide.automated_testing_impl.service_portal
Service Portal - Knowledge Base com.glide.service-portal.knowledge-base Knowledge base for SP Active false
Service Portal La Jolla Brand Update com.glide.service-portal.themes.la-jolla This plugin will update your /sp and /sp_config portals with the ServiceNow La Jolla branding. The logo, favicon, login page background image, hero banner, theme, and widget instance options are updated when the portal record has not been modified. When the portal record is modified no changes are made and an administrator can manually apply changes by downloading the La Jolla images from the db_image table and applying as well as updating the theme setting of the portal record. Active false com.glide.service-portal
Service Portal - Service Catalog com.glide.service-portal.service-catalog Enables Service Catalog widgets for Service Portal. Active No No
Service Portal - Service Catalog v2 com.glideapp.servicecatalog.portal Enables Service Catalog widgets for Service Portal. Active No No
Service Portal - Service Status com.glide.service-portal.service-status Service Status gives information on current, planned, and historical outages for Business Services so they do not have to call your Service Desk. Loading demo data randomly generates 90 days of outages for 19 demo data Business Services. Active true com.glide.service-portal
Service Portal Announcements com.glide.service-portal.announcements Enables administrators to broadcast announcements to Service Portal users. Active true
Service Portal Configuration Pages com.glide.service-portal.config Service Portal Configuration Pages. Active false com.glide.service-portal
Service Portal Designer com.glide.service-portal.designer Drag-and-drop wysiwyg portal designer Active false com.glide.service-portal
Service Portal for Enterprise Service Management com.glide.service-portal.esm Provides a default service portal with easy configuration and designer. End-user resources include Knowledge Base, Service Catalog, and Services Status. Active true
  • com.glide.service-portal
  • com.glide.service-portal.service-status
  • com.glide.service-portal.sqanda
Service Portal La Jolla Brand Update com.glide.service-portal.themes.la-jolla This plugin updates your /sp and /sp_config portals with the ServiceNow La Jolla branding. If the portal record has not been modified, the logo, favicon, login page background image, hero banner, theme, and widget instance options are updated.
Service Portal Surveys com.glide.service-portal.survey Service Portal Surveys and Assessments. Active false
Service Portal User Criteria Support com.glide.service-portal.user-criteria Enables Service Portal User Criteria support. Installing this plugin will create new user criteria records for each of your widgets and pages that already have role-based permissions on them. Inactive false
  • com.glide.service-portal
  • com.glideapp.user_criteria
Service Portfolio Management Foundation com.snc.service_portfolio Allows an organization to document the business services it provides using a standardized, structured format. Performance against availability commitments is calculated and can be displayed in a homepage. Inactive true
  • com.snc.service_portfolio_core
  • com.glideapp.servicecatalog
  • com.glideapp.summary_report_engine
Service Portfolio Management Core com.snc.service_portfolio_core This plugin contains core functionality for Service Portfolio Management available out of the box by default. Inactive false com.snc.cmdb
Service Portfolio Management Premium com.snc.spm Collects service offering metrics and allows for roll-up calculations to parent services and taxonomy nodes for performance scores and other metrics as viewed via the Service Owner Workspace plugin. Inactive false
  • com.snc.pa.premium
  • com.snc.service_portfolio
  • com.snc.service_portfolio.sla_commitment
  • com.snc.task_outage
Service Portfolio Management Estimated Spend com.snc.spm.spend Collects service offering cost and allows for selection between local model and Financial Management model. Inactive false com.snc.spm
Service Portfolio Management SLA Commitments com.snc.service_portfolio.sla_commitment Allows commitments to be defined by an SLA, so that staff can track how efficiently the service desk meets commitments for a service offering. Active true
  • com.snc.service_portfolio
  • com.snc.sla
Service Workspace com.snc.service_workspace Service Workspace application. Inactive false com.workspace_core
SessionDebug com.glide.sessiondebug Provides SessionDebug statements and filtering. Active false
Shodan Exploit Integration

(Available in the ServiceNow Store)

 sn_vul_shodan Provides the ability to integrate the ServiceNow Vulnerability Response application with the Shodan product. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. false sn_vul
Signature Pad com.snc.signaturepad Provides a tool to allow a digital signature in a .pdf document.

The Human Resources application uses this with various documents.

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

 Inactive false com.glide.db_images
Skill Determination com.snc.skill_determination Automatically determine and assign skills for work items. Active false com.snc.skills_management
Skills Management com.snc.skills_management The Skills Management application enables you to organize skills data of service agents and employees in a centralized location. You can use this data to assign tasks based on skills, analyze skill gaps to identify coaching and training needs, optimize your workforce, create career growth plans, and perform skill-based hiring. Inactive true
Skills Library Data for Skills Management com.snc.skills_management.seed_data Provides a library of skill categories and skills that you can start using for quick on-boarding. Active true com.snc.skills_management
SLA Breakdowns com.snc.sla.breakdowns
Provides the ability to generate breakdown data for each Task SLA record. For example, you can generate breakdown data on the basis of the Assignment group and Assigned to fields.
Note: You need to have up-to-date versions of script includes TaskSLAController and RepairTaskSLAController before activating this plugin to ensure that breakdown data is generated correctly. If you have customized versions of the script includes TaskSLAController and RepairTaskSLAController, you need to incorporate all customizations into the versions of these files from the most recent upgrade.
 Active false com.snc.sla
SLA Timeline com.snc.sla.timeline Provides the ability to view an SLA in a timeline. Active false
SM Planned Maintenance com.snc.planned_maintenance Allows setup and configuration for repeating and triggered requests. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.service_management.core
SMS Preferences com.snc.sms_pref Provides ability to set SMS preferences for receiving messages from different providers. Inactive false
sn-custom-tinymce-scoped-app com.sn-custom-tinymce-scoped-app Scoped app providing custom tinymce build Inactive false
SNC Code Editor com.glide.snc_code_editor Active false
sn-ui-builder

(New in Orlando)

 com.sn_ui_builder UI Builder is an enjoyable, easy to use builder for creating UIs at ServiceNow. Active false
  • com.glide.uxbuilder
  • com.servicenow_behavior_focus
  • @servicenow/now-alert
  • @servicenow/now-modal
  • @servicenow/now-text-link
  • sn-devx-components
  • com.sn_http_request
  • com.sn_translate
  • sn-ui-builder-components
  • sn-uxf-builder-middleware
Software Development Lifecycle (SDLC) com.snc.sdlc Extends the Release Management v2 plugin by adding some new structures to accommodate the software development life cycle. This plugin is designed to accommodate most non-agile development methodologies, including the common waterfall method of development. Inactive true com.snc.release_management_v2
Special Handling Notes com.sn_shn Special Handling Notes. Inactive false
Special Handling Notes Demo Data com.snc.shn_demo Special Handling Notes application demo data. Inactive false
  • com.sn_shn
  • com.snc.customerservice.demo
State Flows com.snc.state_flows Enables advanced users to customize the state flow of any task table that uses states. Inactive false
Stats Tools com.glide.db.query_stats Records statistics for system activities that affect performance. Query, Script, and Transaction stats, database performance tuning tools. Active false com.glide.monitor.round_robin_database
Studio com.glide.dev-studio Allows developers to add and update application files. Active false
  • com.glide.code-search
  • com.sn_appcreator
Subscription Administration Base com.snc.usage_admin.base Subscription Administration Base. Active false com.glide.subscription_framework
Subscription Based Notifications com.glide.notification Allows users to subscribe to notifications on a task or CI without being on the watchlist or being one of the assigned users. Active false
  • com.glide.ui_policy
  • com.glide.email_notification_preview
Subscription Based Notifications 2.0 com.glide.notification.subscription The notification subscription model - improved and simplified. Active false com.glide.notification
Subscription Management and Enforcement Framework com.glide.subscription_framework