List of plugins (Orlando)

List of all plugins that you can activate if you have the admin role.

If a plugin does not appear on this list, it may require activation by ServiceNow personnel. Request these plugins through the HI Customer Service System instead of activating them yourself.

For steps on activating a plugin yourself, see Activate a plugin.
For steps on requesting a plugin that you cannot activate yourself, see Request a plugin.

Note: For a list of all new and changed plugins for this release, see Changes to plugins in the Orlando release.


Plugin	ID	Description	State	Has Demo Data?	Dependencies
Action Status Automation	com.sn_action_status	This plugin tracks blocking records created for tasks and updates the action status indicators on the task list.	Active	true
Activity formatter	com.glide.ui_activity_formatter		Active	false
Advanced Work Assignment	com.glide.awa	Automatically assigns work items to agents based on their availability, capacity, and skills.	Active	false	com.snc.skills_management
Advanced Work Assignment - Agent Affinity (New in Orlando)	com.glide.awa.agent_affinity	Enable work assignment to the best-suited agent based on the agent’s affinity to the work item.	Inactive	false	com.glide.awa
Advanced Work Assignment for HRSD (New in Orlando)	com.sn_hr_awa	Contains out of box configuration data supporting routing, queuing, and assignment of HRSM cases, chats and calls to agents.	Inactive	false	com.glide.awa, com.sn_hr_core, com.glide.interaction.awa
Advanced Work Assignment for Incidents	com.snc.incident.awa	Default configuration to support Advanced Work Assignment for Incident	Active	false	com.glide.awa,com.snc.agent_workspace.itsm
Agent Chat	com.glide.interaction.awa	Enables Workspace Agent Chat and the Chat service channel in Advanced Work Assignment.	Active	true	com.glide.interaction,com.glide.awa
Agent Intelligence	com.glide.platform_ml	Renamed to Predictive Intelligence.	Active	false	com.glide.platform_ml_pa
Agent Intelligence Reports	com.glide.platform_ml_pa	Renamed to Predictive Intelligence Reports.	Active	false
Agent Schedule	com.snc.agent_schedule	Enables customer service agents and field service technicians to see work schedules and assignments and also add personal events such as meetings or appointments.	Active	false	com.snc.app.agent_calendar_widget
Agent Workspace	com.agent_workspace	All-in-one app enabling CSM/ITSM agents to provide world-class service at light speed	Active	false	com.glide.uxbuilder,com.glide.graphql,com.glide.interaction,com.snc.agent_workspace.config,com.snc.agent_workspace.ribbon,com.snc.agent_workspace.list,com.snc.agent_workspace.form,com.snc.agent_workspace.global_search,com.snc.agent_workspace.declarative_actions
Agent Workspace - Knowledge	sn-component-workspace-knowledge	Enables use of Knowledge Base in Agent Assist.	Active	false	com.snc.agent_workspace.config
Agent Workspace - List	com.snc.agent_workspace.list	Workspace List Configurations	Active	false	com.snc.agent_workspace.config
Agent Workspace - Predictive Intelligence	com.snc.contextual_search.ml	Enables Agent Assist to work with Predictive Intelligence that uses machine learning to provide automatic suggestions to agents.	Inactive	false	com.glide.platform_ml
Agent Workspace - Ribbon	com.snc.agent_workspace.ribbon	Workspace Ribbon Configurations	Active	false	com.glide.uxbuilder,com.snc.agent_workspace.config,com.sn_resolutionshaper
Aggregate Web Service	com.glide.web_service_aggregate	Provides SOAP Access to GlideAggregate functionality.	Inactive	false
Agile Development 2.0	com.snc.sdlc.agile.2.0	The Agile Development 2.0 plugin provides enhanced functionality on top of Agile Development. If you already have a customized version of Agile Development, delete the customizations before activating Agile Development 2.0 to ensure that all features work properly. Refer to the documentation for detailed steps to delete the customizations.	Active	true	com.snc.sdlc.scrum.ppm_int, com.snc.planned_task_v2, com.snc.sdlc.agile.2.0.common, com.snc.sdlc.ranking
Agile Development — Unified Backlog	com.snc.sdlc.agile.multi_task	Enables you to maintain a centralized backlog containing records of different task types, such as defects, problems, incident tasks, and stories. Include any tasks into your agile workflow	Active	false	com.snc.sdlc.agile.2.0, com.snc.sdlc.agile.multi_task.common
Agile - Scaled Agile Framework - Essential SAFe	com.snc.sdlc.safe	Scaled Agile Framework was designed to apply Lean-Agile principles to the entire organization. Essential SAFe is most basic configuration of the framework and it provides the minimal elements necessary to be successful with SAFe: manage your agile release train backlog, plan program increments,	Active	true	com.snc.sdlc.ranking, com.snc.sdlc.agile.2.0
Agile - Scaled Agile Framework - Portfolio SAFe	com.snc.sdlc.portfolio_safe	Use Portfolio SAFe to apply lean and agile principles to your portfolio work.	Active	true	com.snc.sdlc.safe, com.snc.portfolio_management
Agile Development 2.0 - ATF Tests	com.snc.sdlc.agile.2.0.atf	Agile Development 2.0 - ATF Tests provides you test cases and test suites that can be run on the Agile Development 2.0 application.	Active	false
Alert Intelligence	com.em-scoped-app	This plugin is part of the Event Management application. It contains content for the Alert Intelligence workspace.	Inactive	false
Analytics Center (New in Orlando)	com.snc.pa.analytics_center	Performance Analytics Center - Enables users to get answers about their data quickly using search-driven analytics.	Inactive	false	com.agent_workspace, com.workspace_core, sn-component-nlq, com.snc.par.nlq.core
Angular AMB Services	com.glide.ui.ng.amb	Angular Services for AMB	Active	false	com.glide.ui.ng, com.glide.amb, com.glide.record_watcher
Anonymous Connect Support	com.glide.connect.anonymous_support	Plugin to enable access and properties for Anonymous Connect Support.	Inactive	false	com.glide.connect.support
API Analytics	com.glide.api_analytics	Allows admins to view API Analytics statistics for web services.	Active	false	com.glide.db.query_stats, com.snc.pa, com.glideapp.canvas
API Stats	com.glide.stats.api	API Stats	Active	false	com.glide.db.query_stats, com.snc.pa, com.glideapp.canvas
App APIs	com.glide.app_api	APIs for fetching Application and Application Rollback related information.	Active	true
App Dependency Client	com.sn_dependentclient	Plugin to provide list of store applications/integrations based on their active plugins. Uses store's web service to create a cache of such applications on the customer instances itself.	Inactive	false
Application Authorization	com.glide.sys.app_authorization		Inactive	false
Application Creator	com.snc.apps_creator	Retired. Replaced by the Platform as a Service plugin.	Active	false	com.glide.ui.angular, com.glide.ui.heisenberg
Application Creator Templates	com.snc.apps_creator_template	Hosts system application creator templates.	Active	false
Application Design Restrictions	com.glide.scope.design	System for restricting and capturing tables augmented by an application	Active	false
Application Diagnostics Tool (New in Orlando)	com.snc.app_diagnostics_tool	Helps you to diagnose the PPM Applications, with quick diagnostic scans and resolve the issues with fix scripts.	Active	false
Application File	com.snc.apps_file	Associates configuration records with an application and tracks record metadata.	Active	false
Application Metadata	com.snc.metadata	Adds relationships and UI actions to work with metadata.	Active	false
Application Portfolio Management	com.snc.apm	Enables analyst to rationalize business applications. This provides Performance Analytics dashboards like Application 360, Landscape Analysis, and associated dashboards of Business Applications with Change requests, Incidents, and Problems. Depending on the desired functionality, you can request the following plugins: Business Planner plugin: enables access to the Business Planning portal. Domain Support - Domain Extensions: enables domain separation for Application Portfolio Management.	Inactive	true	com.snc.sp_workbench_widgets, com.snc.financial_planning_pmo, com.snc.fiscal_calendar, com.snc.treemap
Application Portfolio Management – ATF Tests	com.snc.apm.atf	ATF tests for Application Portfolio Management	Inactive	false	com.snc.apm
Application Service	com.snc.cmdb.it_service	Provides functionality and view for Application Service creation, editing and history view.	Active	false	com.snc.itom.ui, com.snc.cmdb, com.snc.cmdb.service.modeling, com.glide.ui.list_v3_components
Applications Access Control	com.snc.apps_access	Implements file-level access for application development.	Active	false	com.snc.apps, com.snc.apps_picker
Applications Picker	com.snc.apps_picker	Allows users to select the desired application during application development.	Active	false
Apply Once APIs	com.glide.system_apply_once	APIs for altering the behavior of any 'apply_once' update in a plugin during plugin activation/upgrade	Active	false
Appointment Booking	com.snc.appointment_booking	Enables customers to book service appointments from the Customer and Consumer Service Portals.	Inactive	true
Appointment Booking Demo Data	com.snc.appointment_booking_demo	Provides demo data for the appointment booking feature.	Inactive	false
Approvals with e-Signature	com.glide.e_signature_approvals	Adds a prompt for credentials when an approver attempts to approve a request via the list context menu or Approve UI Action on the Approval form.	Inactive	false
Architecture Compliance	com.snc.architecture_compliance	Manages scheduled or on-demand audits of CMDB records, to determine if configuration items (CI) match expected attributes.	Inactive	true	com.snc.certification_core
Assessment	com.snc.assessment_core	Provides capabilities to use custom questionnaires and scripted queries to evaluate, score, and compare any records in ServiceNow.	Active	true	com.glideapp.workflow, com.glideapp.survey, com.snc.bestpractice.task_survey, com.glide.survey_designer
Assessment Designer	com.glide.assessment_designer	Activates assessment designer that is a drag-and-drop interface to create assessments.	Active	false	com.glide.assessment_designer.common
Assessment Designer Common	com.glide.assessment_designer.common	Base plugin for assessment related designers like Quiz Designer, Survey Designer, Assessment designer. You must activate Assessment Designer Common plugin before using Quiz Designer, Survey Designer, or Assessment Designer. By default, this plugin is activated.	Active	false	com.glide.ui.ng.dc
Asset Management	com.snc.asset_management	Lets you manage all your assets, consumables, and software licenses.	Active	true	com.snc.expense_line, com.snc.model, com.snc.organization_management, com.snc.fixed_asset, com.snc.depreciation, com.snc.automation, com.glideapp.home
Assignment Workbench	com.snc.assignment_workbench	Provides a workbench that customer service managers can use to evaluate agents based on configurable criteria, such as skills and availability, and then assign tasks to the desired agents.	Inactive	false	com.snc.matching_rule
Auto Recovery	com.glide.autorecovery	Enables Auto Recovery functionality.	Active	false
Automated Test Framework	com.glide.automated_testing_framework	Testing framework and tools for creating automated tests	Active	true	com.glide.rollback, com.glide.ui.angular, com.glide.element_mapping, com.glide.vars
Automated Test Framework - Application Navigator	com.glide.automated_testing_impl.left_nav	Provides ATF steps that validate access to the application navigator.	Active	false	com.glide.automated_testing_framework
Automated Test Framework - Custom UI	com.glide.automated_testing_impl.custom_ui	Adds ability to test custom UI.	Active	false	com.glide.automated_testing_framework
Automated Test Framework - Parameters	com.glide.automated_testing_impl.parameters	Adds ability to parameterize ATF tests.	Active	false	com.glide.automated_testing_framework
Automated Test Framework - Reporting	com.glide.automated_testing_impl.report	Automated Testing Framework Reporting test step configuration.	Active	false	com.glide.automated_testing_framework,com.glideapp.report
Automated Test Framework - Responsive Dashboards	com.glide.automated_testing_impl.dashboards	Automated Testing Framework Responsive Dashboard test step configuration.	Active	false	com.glide.automated_testing_framework,com.glideapp.dashboards
Automated Test Framework - REST Inbound	com.glide.automated_testing_impl.rest_inbound	Automated Test Framework for inbound REST requests.	Active	true	com.glide.automated_testing_framework
Automated Test Framework - Schedule	com.glide.automated_testing_impl.schedule	Tools for scheduling automated tests.	Active	false	com.glide.automated_testing_framework
Automated Test Framework - Whitelisted Client Errors	com.glide.automated_testing_impl.wce	With whitelisted client error support, JavaScript errors found during UI test execution can be ignored or tracked as warnings. Test designers can complete their work while developers investigate and resolve scripting issues.	Active	false	com.glide.automated_testing_framework
Automated Test Framework Service Catalog	com.glide.automated_testing_impl.service_catalog	Automated Testing Framework Service Catalog test step configuration.	Active	true	com.glide.automated_testing_framework, com.glideapp.servicecatalog
Automated Test Framework Service Catalog Service Portal	com.glide.automated_testing_impl.service_catalog_portal	Automated Testing Framework for Service Catalog widgets in Service Portal test step configuration.	Active	true	com.glide.automated_testing_impl.service_catalog
Automated Test Framework Service Portal	com.glide.automated_testing_impl.service_portal	Automated Testing Framework Service Portal test step configuration. This plugin can only be activated by activating the "Service Portal - Core" plugin.	Active	false	com.glide.automated_testing_framework
Automated Test Scripts For Survey	com.glide.automated_testing_impl.survey	Automated Test Scripts For Survey.	Active	false	com.glide.automated_testing_framework,com.snc.assessment_core
Automatic Assignment	com.snc.automatic_assignment	Allows any application that uses tables that are children of Task [task] to use auto-assignment to automatically find eligible assignees for any task.	Inactive	false
Badge Reader Integration (New in Orlando)	com.snc.badge_reader	Badge Reader Integration Framework which allows other applications to integrate with badge reader hardware.	Inactive	false
Base Upgrade Logger	com.glide.base_upgrade_logger		Active	false	com.glide.ui.mergetool,com.glide.ui.diagnostics
Basic Export Set Functionality	com.glide.system_export_set		Active	false
Benchmark Client	com.sn_bm_client	Benchmark Insights for Customers.	Active	false	com.sn_bm_common
Benchmark Common	com.sn_bm_common	Common code for Benchmark Insights.	Active	false
Benchmarks Spoke	com.sn_bm_client.spoke	Contains the evaluation framework for Benchmarks Recommendations.	Active	false	com.glide.hub
Best Practice - Bulk CI Changes	com.snc.bestpractice.bulkchange	This plugin is intended to be used with the legacy Change Management state models which were used prior to the Geneva release. It allows CMDB updates to be proposed and applied to one or more in scope configuration items as part of your change management process.	Inactive	false
Best Practice - Change Risk Calculator	com.snc.bestpractice.change_risk	Simple risk and impact calculations for change management.	Active	false
Best Practice - Incident Resolution Workflow	com.snc.bestpractice.incident	Best practices for incident resolution dictate that rather than closing the incident, the incident should have a state of Resolved. This state gives the service desk a mechanism to verify that caller is satisfied with the resolution, and that the customer agrees with closing the incident.	Active	false
Best Practice - ITIL KPI Reports	com.snc.bestpractice.itil_kpi	Provides a series of reports that track the Key Performance Indicators (KPI) of incident management and problem management.	Active	true	com.glide.metrics
Business Roles (New in Orlando)	com.snc.businessroles	Activates the Business Roles module. Combined with other licensed applications, provides business roles and hierarchy for employees with integration to Okta for access provisioning during onboarding.	Inactive	false	com.sn_content_delivery
Business Rule V2	com.glide.business_rule_v2	Enhances business rules to support script-free conditions and behaviors.	Active	false
Business Stakeholder	com.snc.business_stakeholder	Contains the Business Stakeholder role which authorizes the users to approve, view/read records across the organization and view reports. Note there is a fee associated with the Business Stakeholder role. Do not assign it to users without confirming your organization has the appropriate entitlement.	Active	false
Cache build stats	com.glide.stats.cache_build	Cache build stats.	Active	false	com.glide.stats
Case Assignment Workbench Demo	com.snc.case_assignment_workbench_demo	Provides demo data, such as sample cases and users, so that the Assignment Workbench product features can be demonstrated on a non-production instance. Not for use on customer production instances.	Inactive	true	com.snc.customerservice.demo, com.snc.assignment_workbench
Case Digests	com.sn_csm_case_digest	Enables users to send case status updates and root cause analysis to customers and key internal stakeholders.	Inactive	true	com.sn_customerservice, com.sn_csm_doc_template, com.snc.documentviewer, com.sn_publications
Catalog Designer Common	com.glide.ui.ng.cc	Catalog Designer Common.	Active	false	com.glide.ui.ng.dc, com.glideapp.workflow
Central Dispatch	com.snc.central_dispatch	Allows visually allocating tasks to agents for a logged in dispatcher.	Inactive	true	com.snc.dhtmlx.scheduler
Centralized Connection and Credential	com.snc.core.automation.connection_credential	Centralized Connection and Credential components.	Active	false
Certification Core	com.snc.certification_core	Core certification structures such as filters and templates. Certification Core is activated automatically when any of these applications are activated: Desired State Certification (active by default) Architecture Compliance Data Certification IT Governance Risk and Compliance	Active	false	com.glide.list_v2, com.snc.version
Change Management - Approval Policy	sn_chg_pol_appr	Change Management feature that helps in generating and configuring approvals using the Change Approval policies.	Active	false
Change Management - ATF Tests	com.snc.change_management.atf	This plugin loads ATF tests for Change Management when the Change Management - State Model plugin is active. The demo data for this plugin is required to successfully execute these ATF tests.	Inactive	true
Change Management - CAB Workbench	com.snc.change_management.cab	Change Management feature which allows CAB Managers to schedule, plan and manage CAB Meetings all on the NOW platform.	Active	true	com.snc.change_management.cab.form_layout, com.snc.app.calendar, com.glide.service-portal, com.snc.app_common.service_portal, com.glide.editor.tinymce
Change Management - Change Schedule	com.snc.change_management.soc	Change Schedule.	Active	false	com.snc.dhtmlx.gantt, com.snc.change_request, com.snc.change_management.soc.color_picker
Change Management - Change Schedule foundation	com.snc.change_management.soc.foundation	Change Management - Change Schedule Foundation Data.	Active	false	com.snc.change_management.soc
Change Management - Collision Detector	com.snc.change.collision	Conflict Detection is a feature of the Change Management application which identifies potential scheduling conflicts based on the configuration items in scope for the change or user or group assigned to fulfill a change.	Active	true	com.snc.maintenance_schedules
Change Management - Color Picker	com.snc.change_management.soc.color_picker	Color Picker	Active	false
Change Management - Core	com.snc.change_management	Core change management plugin which both Change Management State Model and Standard Change Catalog plugins depend on. This plugin updates the Type field on Change Request to have the values Normal, Standard, and Emergency. The Type value on existing Change Requests is updated: Routine com.glide.context_help-> standard (Standard) Comprehensive -> normal (Normal) Emergency -> emergency (Emergency) When creating a Change Request, an interceptor prompts you for the type of Change you want to create.	Active	true	com.snc.change_request, com.snc.change.collision
Change Management - Mass Update CI	com.snc.change_management.mass_update_ci	Change Management feature which allows change requesters to propose and apply updates associated with a change request to one or more configuration items in scope for a change.	Inactive	false	com.snc.change_management.state_model, com.snc.bestpractice.bulkchange
Change Management - Risk Assessment	com.snc.change_management.risk_assessment	Change Management feature which allows risk assessment questionnaires to be created and required to drive the assessment of risk associated with a requested change.	Inactive	true	com.snc.bestpractice.change_risk, com.snc.assessment_core, com.glide.assessment_designer
Change Management - Standard Change Catalog	com.snc.change_management.standard_change_catalog	Change Management feature which allows Standard change templates to be proposed, approved, and published in the ServiceNow Service Catalog.	Active	true	com.snc.change_management, com.glideapp.servicecatalog
Change Management - State Model	com.snc.change_management.state_model	This plugin provides the current Change Management state models for Standard, Normal and Emergency change types, originally released in the Geneva release.	Active	true	com.snc.change_management, com.snc.process_flow_formatter
Change Management Overview Homepage	com.glideapp.report.itsm.change.overview	Activates a Change Management Overview Dashboard in the Change Management application navigator.	Active	false	com.glideapp.report
Change Management Workflows	com.glideapp.workflow_change_management	This plugin activates the workflows which control the change processes associated with the Emergency, Standard, and Normal change types introduced in the Geneva release.	Active	true	com.glideapp.workflow
Change Request	com.snc.change_request	The base Change Request plugin which contains the core tables for Change Management, including the change request and change task tables.	Active	true	com.glideapp.report.itsm.change.overview
Change Request Calendar	com.snc.change_request_calendar	This plugin activates the Change Conflict Calendar introduced in the Kingston release. It enables you to view a change request and its potential conflicts once a primary configuration item, planned start date, and planned end date have been provided within a Change request.	Active	false	com.snc.app.calendar
Channel Proxy	com.glide.channelproxy	Contains the Business Stakeholder role which authorizes the users to approve, view/read records across the organization and view reports. Note there is a fee associated with the Business Stakeholder role. Do not assign it to users without confirming your organization has the appropriate entitlement.	inactive	false	com.glide.external.app
Checklist	com.glide.ui.checklist	Provides a simple way to track the progress of tasks without creating additional records, using checklists that can be added to any form.	Active	false	com.glide.ui.ng, com.glide.rest.service
CIDC Spoke	com.sn_cicd_spoke	Provides subflows and actions to call the Continuous Integration Continuous Delivery REST API endpoints included in the com.glide.continuousdelivery plugin.
Cisco Webex Meetings Spoke (New in Orlando)	com.sn.webex_meetings.spoke	The Cisco Webex Meetings Spoke for IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate Webex.
Client Transaction Timings	com.glide.client_transaction	The Client Transaction plugin provides support to track client rendering times at the server, lining the values up with the server transaction times.	Active	false
Cloud API	com.snc.cloud.api	Cloud API Framework.	Inactive	false	com.snc.core.automation, com.glide.ui.angular, com.glide.ui.heisenberg, com.snc.discovery.core
Cloud Config Management	com.snc.config.mgmt	Config Management Framework.	Inactive	false	com.glide.rest, com.snc.cloud.core
Cloud Management	com.snc.cloud.mgmt	Cloud Management.	Inactive	false	com.glide.service-portal, com.snc.cloud.core, com.snc.config.mgmt, com.snc.runbook_automation
Cloud Management Core	com.snc.cloud.core	Cloud Management Core - Discovery and Resource Blocks.	Inactive	false	com.snc.discovery.core, com.snc.cloud.api
CMDB-ATF Tests	com.snc.cmdb.atf	Provides the CMDB Automated Test Framework (ATF) tests.	Inactive	false	com.snc.cmdb
CMDB Dashboard	com.snc.cmdb.dashboard	Report overall CMDB and class level aggregated CI health.	Active	false	com.snc.cmdb, com.snc.pa, com.glideapp.canvas
CMDB Group	com.snc.cmdb.group	Provides Configuration Item grouping capabilities.	Active	false
CMDB Group Dashboard	com.snc.cmdb.group.dashboard	Report the health of CIs in CMDB Groups, on a dashboard.	Active	false	com.snc.cmdb, com.snc.pa, com.glideapp.canvas, com.snc.cmdb.group
CMDB Mainframe	com.snc.cmdb.mainframe	One of the plugins included in the Extended CMDB plugin, used for mainframe configuration items.	Inactive	false	com.snc.cmdb
CMDB Radio Category	com.snc.cmdb.radio.category	One of the plugins included in the Extended CMDB plugin, used for radio configuration items.	Inactive	false	com.snc.cmdb
CMDB Search	com.snc.cmdb_search	Query-like search on CMDB CIs and relationships. Converts a free-style query with configurable synonyms and stop words, into a properly formulated query on CMDB tables.	Active	false	com.snc.cmdb
CMDB Telecom Category	com.snc.cmdb.telecom.category	One of the plugins included in the Extended CMDB plugin, used for telecom configuration items.	Inactive	false	com.snc.cmdb
CMDB Test Equipment	com.snc.cmdb.test.equipment	One of the plugins included in the Extended CMDB plugin, used for test equipment configuration items.	Inactive	false	com.snc.cmdb
CMDB Workspace	com.cmdb-workspace	Enables CMDB capabilities in Agent Workspace.	Active	false	com.snc.agent_workspace.itsm
CMPv1 (Planned for deprecation in Paris)	com.snc.aws, com.sn.azure, com.snc.runbook_automation.vmware		Active
CMS User Interface - Service Management Core	com.snc.service_management.core.cms	All Content Management System items (blocks, pages, and menus) used to reference core IT self-service applications are packaged in this plugin. It is also the core foundation for all Service Management applications.	Inactive	false	com.glide.cms, com.glide.cms.extensions, com.glide.db_images
Coaching	com.sn_coaching	The Coaching module facilitates the coaching of employees on their work through the use of coaching opportunities (critical moments in a process) that can be conditionally configured.	Active	true	com.snc.planned_task_v2,com.snc.skills_management,com.snc.organization_management
Coaching Loops	com.snc.coaching_loops	Adds coaching functionality. This plugin facilitates the coaching of employees on their work through the use of coaching opportunities that can be conditionally configured.	Inactive	true	com.snc.planned_task, com.glideapp.custom_charts
Code Search	com.glide.code-search	A configurable Code Search API.	Active	false
Collaboration	com.glide.collaboration	Retired. Replaced by the Connect plugin.	Inactive	false	com.glide.connect
Collaboration Services for Task Communications Management (Available in the ServiceNow Store)	sn_tcm_collab_hook	Provides the ability to communicate over Slack.	Inactive	false	com.glide.hub.integrations and com.sn.slack.ahv2
Collision APIs	com.glide.collision_detector	APIs for predicting the behavior of the upgrade engine with regard to customizations.	Active	false
Column Statistics	com.glide.column_statistics	Column statistics used to suggest database indexes.	Active	true
Common ITSM Service Portal Application Components	com.snc.app_common.service_portal	Common Application Components for Service Portal.	Active	false	com.glide.service-portal
Communities	com.sn_communities	Communities enable customers to interact with each other and share knowledge. There is no structured way to disseminate knowledge or capture knowledge from communities and make it a part of customer service and customer success.	Inactive	false	com.glide.service-portal, com.sn_communities_global, com.snc.activity_subscriptions, com.snc.gamification, com.snc.csm_unified_theme, com.snc.assignment_workbench, com.glide.processor.ics, com.sn_kb_social_qa
Communities Demo Data	com.sn_communities_demo	Loads demo data for the community application.	Inactive	false	com.sn_communities, com.snc.csm_unified_theme.demo
Company extension	com.glide.company	Adds currency columns to the Company [core_company] table.	Active	false	com.glide.currency
Configuration Compliance (Available in the ServiceNow Store)	snc_vulc	Exposes your high-impact configuration-related security vulnerabilities, and orchestrates their remediation across frequently isolated information security, IT operations, and business process areas. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	true	com.snc.security_support.common
Configuration Compliance Dependencies	snc_vulc_dep	System dependencies required by Configuration Compliance. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.		false
Configuration Management (CMDB Enterprise Edition)	com.snc.cmdb.enterprise	A collection of modules for specialized configuration items, such as radio hardware, test equipment, and voice system hardware.	Active	false	com.snc.cmdb
Configuration Management (CMDB)	com.snc.cmdb	Provides core functionality for the configuration management database, including enterprise hardware and configuration item relationships.	Active	true	com.glide.custom_web_service, com.sn_cmdb_content, com.snc.db.rotation, com.glide.ui.list_v3_components
Configuration Management For Scoped Apps (CMDB)	com.snc.cmdb.scoped	Enables scoped apps access to Identification Engine APIs.	Active	false	com.snc.cmdb.enterprise
Connect	com.glide.connect	Provides a real-time messaging platform that connects you to your coworkers, bypassing email and static documents.	Active	false	com.glideapp.live_feed, com.glideapp.live_common, com.glide.ui.ng, com.glide.ui.angularui, com.glide.ui.ng.amb, com.glide.notification.push, com.glide.db_audio
Connect Interaction UI	com.connect-interaction-ui	User interface components to adapt Connect Support to use the interaction table as a source of truth.	inactive	false	com.glide.interaction, com.glide.graphql, com.glide.connect.support, com.glide.connect.ui_components
Connect Scriptable APIs	com.glide.connect.scriptable	Scriptable APIs for Connect.	Active	false
Connect Service Portal Widgets	com.glide.connect.sp_widgets	Connect Service Portal Widgets	Inactive	false	com.glide.service-portal, com.glide.connect, com.glide.connect.ui_components
Connect Spoke for Flow Designer	com.glide.connect_v3plus.core.ah	The Connect Spoke for the Flow Designer provides actions that a process analyst can use when designing flows. The actions allow them to automate the creation of conversations, to add users to a conversation, and to send messages to a conversation. These actions work with Connect API version 3 and later.	Active	false	com.glide.connect.scriptable
Connect Support	com.glide.connect.support	Builds on the Connect messaging platform and enables support agents to provide real-time assistance to end users, using queues.	Inactive	true	com.glide.connect
Connect Support and Service Portal Integration	com.glide.connect.support.service-portal	Adds Connect Support components for use in the Service Portal.	Inactive	true	com.glide.service-portal, com.glide.connect.support
Connect Support Manager's Dashboard	com.glide.connect.managers_dashboard	Provides a homepage and all the configuration records required to analyze Connect Support in reporting.	Inactive	false	com.glideapp.report
Connect Support Routing	com.glide.connect.support.routing	Plugin to enable processor for Routing Connect Support request to appropriate Chat Queue.	Inactive	false	com.snc.matching_rule, com.glide.connect.support
Consumer Service Portal	com.glide.service-portal.consumer-portal	Enables the Consumer Service Portal, a web-based portal based on the Service Portal application that your company can use to provide information and support to consumers.	Inactive	false	com.glide.service-portal.customer-service-base, com.glide.connect.anonymous_support
Content Analytics	com.sn_content_analytics	Content Analytics	Active	false	com.glide.scope.access.restricted_caller
Content Automation	com.sn_content_automation	Content automation functionality.	inactive	true	com.sn_content_delivery, com.glide.scope.access.restricted_caller
Content Delivery	com.sn_content_delivery	Content Delivery	inactive	true	com.glide.db_images, com.glide.scope.access.restricted_caller, com.glide.service-portal
Content Management	com.glide.cms	Allows administrators to create custom, branded, web user interfaces on top of an existing ServiceNow instance. You must request the Content Management System (CMS) application from ServiceNow personnel. Instead of activating CMS, use Service Portal for new development. Service Portal is an alternative to CMS with a refined user experience, and is active by default in the base system. See Service Portal and Content Management and Service Portal.	Inactive	false	com.glideapp.home, com.glide.text_search, com.glide.db_images
Content Management Extended Types	com.glide.cms.types	An extension to Content Management that adds iFrames and Flash frames. You must request the Content Management System (CMS) application from ServiceNow personnel. Instead of activating CMS, use Service Portal for new development. Service Portal is an alternative to CMS with a refined user experience, and is active by default in the base system. See Service Portal and Content Management and Service Portal.	Active	false	com.glide.cms.type.flash, com.glide.cms.type.iframe
Context Ranking	com.glide.sorting	Support for drag-and-drop lists and ranking dialog. Context ranking allows a user to sort a collection of records independently of the attributes of those records. Context Ranking is activated automatically with the SDLC - Scrum Process Pack plugin.	Inactive	false	com.glide.list_v2
Context-Sensitive Help	com.glide.context_help	Provides a context-sensitive help system, providing links to specific help pages. These help pages can be linked to the list or form view of any table, or to the form view of a specific record in a table.	Active	false
Context-Sensitive Help Rest API	com.glide.context_help.rest_api	REST API for the context-sensitive help system	Active	false	com.glide.context_help,com.glide.scripted_rest_services
Contextual Search	com.snc.contextual_search	Display related articles or service catalog items within a form or record producer.	Active	false	com.snc.application.json_service
Contextual Search - Internal	com.snc.contextual_search.internal	An internal plugin component for Contextual Search.	Active	false
Contextual Search - Service Portal	com.snc.contextual_search.service-portal	Service Portal components for Contextual Search.	Active	false	com.snc.contextual_search, com.snc.app_common.service_portal
Contextual Security: Role Management	com.glide.role_management	Provides the flexibility and power to protect information by controlling read/write/create/delete authorization.	Active	false	com.glide.db_view, com.glide.ui_page
Contextual Security: Role Management V2	com.glide.role_management.inh_count	Prevents duplicate entries in sys_user_has_role for inherited roles, based on the value of the inh_count column.	Active	false	com.glide.role_management
Contextual Security: Role Management V2 REST API	com.glide.role_management.inh_count.rest_api	Prevents duplicate entries in sys_user_has_role for inherited roles, based on the value of the inh_count column.	Active	false	com.glide.role_management.inh_count, com.glide.scripted_rest_services
Continual Improvement Management (CIM)	com.sn_cim	Core plugin for Continual Improvement Management (CIM)	Active	true	com.snc.organization_management,com.snc.planned_task_v2,com.snc.pa,com.snc.pa.spotlight,com.sn_coaching,com.sn_cim_atf
Continual Improvement Management Automated Tests	com.sn_cim_atf	ATF plugin for Continual Improvement Management (CIM)	Active	true
Contract Management	com.snc.contract_management	Provides the ability to manage all types of contracts.	Active	true	com.snc.asset_management
Contract Management - Form Layouts and Behavior	com.snc.contract_management.form_layouts	Provides the ability to customize the Contract Management form layout.	Inactive	false
Conversation Branding Settings	com.glide.cs.branding	Conversation Branding Settings	Active	false
Conversation General Settings	com.glide.cs.settings	Conversation General Settings	Active	false
CORS support for REST API	com.glide.rest.cors	CORS support for REST API	Active	false
Cost Management	com.snc.cost_management	Tracks operating costs for configuration items and task-related activities, allocates the costs to business consumers, and compares actual allocations to planned budgets.	Inactive	true	com.snc.expense_line
Cross-scope Access	com.glide.scope.access		Inactive	false
Cross-scope App Privilege Enforcement	com.glide.scope.privilege	System for capturing and enforcing cross-scope privileges used by Scoped Apps	Active	false
CSM Extension for Proxy Contacts	com.snc.csm_proxy_contacts	Enables users who are internal to an organization to be the proxy case contact on behalf of customers.	Inactive	true	com.sn_customerservice
CSS Theme support	com.glide.ui.themes	Provides support for CSS customizations to the user interface.	Inactive	false	com.glide.ui.themes.core
CSS Theme support - UI 14	com.glide.ui.themes.doctype	Provides UI15 themes.	Active	false	com.glide.ui.themes.core
CTI Demo Data for HRSD (New in Orlando)	com.sn_hr_cti_demo	Provides CTI Softphone application demo data for HRSD.	Inactive	false	com.snc.cti, com.sn_hr_core
CTI Softphone	com.snc.cti	Enables Twilio integration using Notify and OpenFrame to provide softphone functions and call center capabilities. These include make, receive phone calls, transfer, hold and mute. Applications like Customer Service and Incident Management provide demo workflows for CTI.	Active	true	com.snc.matching_rule,com.sn_openframe,com.snc.notify,com.snc.notify.twilio_direct
Currency support for the service catalog	com.glideapp.servicecatalog.currency	Enables service catalog to support fully localized currencies for item prices and options.	Active	false	com.glide.currency
Custom URL	com.snc.customurl	Activate this plugin to set up custom URL on the instance.	Inactive	false	com.snc.customurl.internal
Custom URL - Internal	com.snc.customurl.internal	An internal plugin component to Scripted CustomURL APIs.	Inactive	false
Customer Communities	com.sn_customer_communities	Enables you to connect, engage, and collaborate with your employees, customers, partners, and prospects. It is only available for customers who are licensed for Customer Services Management.	Inactive	false	com.sn_external_user_register, com.sn_communities
Customer Project Management (New in Orlando)	com.snc.csm_ppm	Provides the ability to create and manage projects for a customer account and gives end users visibility into their projects via the portal. This plugin requires the Customer Service plugin and the Project Portfolio Suite with Financials plugin.	Inactive	true	com.sn_customerservice, com.snc.financial_planning_pmo
Customer Service	com.sn_customerservice	Enables you to provide service and support for your external customers using several communication channels, such as email, web, and telephone. A case is created to track the issue reported or service requested, and assigned to groups or agents. Customer service agents in your organization work on the cases and resolve issues.	Inactive	false	com.snc.asset_management, com.snc.state_flows, com.glide.connect.support, com.glide.connect.support.routing, com.snc.assignment_workbench, com.snc.cs_base, com.snc.skills_management, com.snc.assessment_core, com.snc.process_flow_formatter, com.snc.task_relations, com.snc.task_activity, com.snc.matching_rule, com.sn_resolutionshaper, com.sn_openframe, com.sn_shn, com.snc.contextual_search.dynamic_filters, com.sn_cs_social
Customer Service Case Types (New in Orlando)	com.snc.csm_case_types	Enables customers to manage complex case processes by defining new case types. A case type represents an individual business process and is a collection of diverse inputs and tasks that an agent performs to resolve customer requests.	Inactive	true	com.sn_customerservice
Customer Service CTI Demo Data	com.snc.customerservice_cti_demo	Provides demo data for the CTI Softphone application.	Inactive	false	com.sn_customerservice, com.snc.cti
Customer Service Install Base Management	com.snc.install_base	Enables customers to capture the current state of a customer's install base and establish the relationship to any downstream entities that might impact their functioning.	Inactive	false	com.sn_customerservice
Customer Service Management Demo Data	com.snc.customerservice.demo	Provides demo data for the Customer Service Management application.	Inactive	false	com.sn_customerservice, com.glide.service-portal.consumer-portal, com.glide.service-portal.customer-portal, com.snc.case_assignment_workbench_demo, com.snc.work_management.demo, com.snc.planned_maintenance, com.snc.kb_product_entitlements, com.snc.publications_demo, com.snc.shn_demo, com.snc.csm.order, com.snc.csm_fsm_integration
Customer Service Management for Orders	com.snc.csm.order	Extends the Customer Service Management application to support order-related issues by integrating with order management systems to create and resolve customer requests.	Inactive	true	com.sn_customerservice
Customer Service Mobile	com.sn_csm_mobile	Enables the mobile user interface for Customer Service Management.	Inactive	false	com.sn_customerservice,
Customer Service NLU Model for Virtual Agent Conversations	com.sn_csm.nlu	Enables CSM Virtual Agent conversations.	Active	false	com.sn_customerservice,com.glide.cs.chatbot,com.glide.cs.sn-va-web-client-app
Customer Service Portal	com.glide.service-portal.customer-portal	Enables the Customer Service Portal, a web-based portal based on the Service Portal application that your company can use to provide information and support to customers.	Inactive	false	com.glide.service-portal.customer-service-base
Customer Service Social Integration	com.sn_cs_social	Customer Service Social integration, currently adds appropriate data schema changes needed for social integration scenarios.	Inactive	false
Customer Service Spoke	com.snc.customer_service.spoke	Enables Flow Designer users to automate the creation of customer service cases and updates to existing cases.	Inactive	false	Flow Designer - Installer (com.glide.hub)
Customer Service Virtual Agent Conversations	com.sn_csm.virtualagent	CSM Virtual Agent Conversations	Active	false	com.sn_customerservice,com.glide.cs.chatbot,com.glide.cs.sn-va-web-client-app
Customer Service with Field Service Management	com.snc.csm_fsm_integration	Enables Account, Contact, Partner, Partner Contact, Consumer information from Customer Service to Field Service Management.	Inactive	false	com.snc.work_management, com.sn_customerservice, com.glide.service-portal.customer-portal
Customer Service with Request Management	com.sn_cs_sm_request	Provides an integration between Customer Service Management and the Request Management application. Enables users to create request records from a Customer Service case.	Active	true	com.sn_customerservice
Customer Service with Service Management	com.sn_cs_sm	Provides an integration between Customer Service Management and the Incident, Problem and Change Management applications. Enables users to create incident, problem and change records from a Customer Service case.	Active	true	com.sn_customerservice
Customer Service Install Base Management	com.snc.install_base	Enables customers to capture the current state of their install base and establish the relationship to any downstream entities that might impact their functioning.	Inactive	false	com.sn_customerservice
Data Archiving	com.glide.auxdb	Provides the ability to move a subset of data from large tables into the data archive. Typical candidates include historical ITIL documents such as incidents which were closed last year, but the functionality supports archiving of non ITIL documents as well.	Active	false	com.snc.db.replicate
Data Certification	com.snc.certification_v2	Enables field-level certification of data, either scheduled or on-demand.	Inactive	true	com.glide.list_v2, com.snc.certification_core
Data Lookup and Record Matching Support	com.glide.data_lookup	Allows administrators to define rules that automatically set one or more field values when certain conditions are met. This plugin completely replaces Priority Lookup. Any custom logic defined in the CalculatePriority business rule must be manually translated into the new priority data lookup definition.	Active	true
Data Lookup and Record Matching Support for Service Catalog	com.glide.data_lookup.catalog	Allows administrators to perform data lookups for variables on service catalog item screens, on requested items, and on catalog tasks as a user fills out the values contained in variables.	Active	false	com.glideapp.servicecatalog.platform, com.glide.data_lookup
Data Policy 2	com.glide.data_policy2	Defines mandatory or read-only requirements for table fields.	Active	false
Data Structures	com.snc.datastructure	Provides element types: DataStructure and DataObject for flyweight data that can be stored internally as JSON and utilized via the DataStructure API.	Active	false
Database Column Offrow Migration	com.glide.db.offrow_migration	UI/Script elements to allow for compatible columns to be moved offrow.	Inactive	false
Database Rotation	com.snc.db.rotation	Provides the ability to break large tables into smaller, more manageable tables â€“ these smaller tables contain a specified period of data and the table with oldest data is purged on an on-going basis.	Active	false
Database Rotation with Default Tables	com.snc.db.rotation_default_tables	Adds database rotation functionality to default tables.	Active	false	com.snc.db.rotation
Database Storage for Audio Files	com.glide.db_audio	Allows audio files to be uploaded and stored in the database, and referenced in HTML.	Active	false
Database Storage for Images	com.glide.db_images	Allows images to be uploaded and stored in the database, and referenced in HTML.	Active	false
Database Storage for Video Files	com.glide.db_video	Allows video files to be uploaded and stored in the database, and referenced in HTML.	Active	false
Database Views	com.glide.db_view	Allows you to define table joins for reporting purposes.	Active	false
Database Views for Service Management	com.snc.service.db_views	Predefined Database Views for Service Management.	Active	false	com.glide.db_view, com.snc.service, com.snc.problem, com.snc.incident, com.glide.metrics
DataTables 1.1.0 Components	com.glide.ui.ng.datatables	DataTables 1.1.0 Components	Inactive	false
Default Financial Management Cost Model	com.snc.financial_management_model	Provides a preconfigured Cost Model and artifacts to enable Financial Analysts to assemble spending data and generate reports. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.	Inactive	true	com.snc.financial_management
Delegated Dev User Administration	com.sn_dd_user_admin	Delegated Dev User Administration.	Active	false
Delegated Development	com.glide.delegated_development	Support for controlled development by users who do not have full administrative rights.	Active	false
Delete Recovery	com.glide.delete_recovery	Provides the ability to recover individual deleted items including all related cascaded deleted items.	Active	false
Delete Recovery: Partial Undelete Support	com.glide.delete_recovery.partial_undelete	Extends the Delete Recovery plugin to support partially undeleting records from a transaction.	Active	false	com.glide.delete_recovery
Demand Core (New in Orlando)	com.snc.demand_core	Demand Core Plugin aids in planning, organizing and managing Demands with basic features.	Active	false
Demand Management	com.snc.demand_management	Aids with capturing the demand and provides tools to screen, assess, and prioritize it. Only upgrade is allowed for this plugin. Activation should be done through PPM Standard plugin.	Inactive	true	com.snc.process_flow_formatter, com.snc.assessment_core, com.snc.timeline_visualization, com.snc.bubblechart_workbench
Depreciation	com.snc.depreciation	Core depreciation capabilities.	Active	false
Designer Common	com.glide.ui.ng.dc	Provides common components required by designers such as the form designer and the quiz designer.	Active	false	com.glide.ui.tablet.theme, com.glide.ui.ng, com.glide.ui.themes.doctype
Desired State Certification	com.snc.certification_desired_state	Evaluates records to see if they match a desired state, scheduled or on-demand.	Active	true	com.snc.certification_core
DevOps (Available in the ServiceNow Store)	sn_devops	Provides data insights, accelerates change, and increases visibility into your DevOps environment.
DevOps Insights (Available in the ServiceNow Store)	sn_devops_insights	Shows the results of your overall DevOps process in a data-driven dashboard.
DHTMLX Gantt Library	com.snc.dhtmlx.gantt	DHTMLX Gantt library.	Inactive	false
DHTMLX Scheduler Library	com.snc.dhtmlx.scheduler	DHTMLX Scheduler library.	Active	false
Diagnostic Monitoring	com.glide.monitor.diagnostics	Provides advanced diagnostic monitoring of each node in a ServiceNow instance.	Active	false
Dictionary overrides	com.glide.dictionary_override	Allows specific Dictionary values to be overridden for extended table elements. For example, this plugin allows the default value for the Assigned To field in the Incident table to be different than the default value specified for the Assigned To field in the Task table.	Active	false
Discovery and Service Mapping Patterns (New in Orlando)	com.sn_itom_pattern	This plugin deploys additional Discovery and Service Mapping Patterns.
Distribution Download Proxy	com.glide.dist_download_proxy	Proxy for downloading a distribution. This plugin is activated automatically when the MID Server is activated, to handle the REST requests for file downloads that a MID Server sends to the instance.	Active	false
Domain Support - Domain Extensions Installer	com.glide.domain.msp_extensions.installer	Enables domain separation for Cloud Management.
Dynamic Scheduling	com.snc.dynamic_scheduling	Dynamic scheduling for Service Management Applications with support for bulk task recommendations and interval based auto assignment.	Inactive	false	com.snc.matching_rule, com.snc.service_management.core
Dynamic Translation	com.glide.dynamic_translation	Adds ability to translate the given text from source language to target language using external machine translation providers.	Active	false	com.glide.hub.integrations
E164 Compliant Phone Number	com.glide.phone_number	Ensures that all necessary information for a phone number is included and properly formatted to successfully route an international call over a territory's public telephone network.	Active	true
Email - OAUTH support for IMAP and SMTP	com.glide.email.oauth	Support for XOAUTH and XOAUTH2 email authentication.	Inactive	false	com.glide.email_accounts, com.snc.platform.security.oauth
Email Access Restriction	com.glide.email_access_restriction	Allows email table ACL conditional overrides	Active	false
Email Accounts	com.glide.email_accounts	Enables you to define email accounts and settings in individual records.	Active	false
Email Address Filter	com.glide.email_address_filter	APIs and data structures for email address filtering	Active	false
Email Automatic User Creation	com.glide.email_createuser	Sets glide.email.create_userid_from_email=true so that when automatic user creation is enabled, the UserID of newly-created users matches the user's email address. Also widens sys_user.user_name column to 100 bytes to accommodate longer UserIDs based on email addresses.	Active	false
Email Client	com.glide.email_client	Enables you to send email directly from any record	Active	false	com.glide.email_address_filter
Email Client Template	com.glide.email_client_template	Template defines default content for the Email Client.	Active	false
Email Digest	com.glide.email_digest	Email Digest	Active	false	Subscription Based Notifications, Outbound Email Notifications, com.glide.notification.preference.service
Email Filters	com.glide.email_filter	Filters emails into different mailboxes or junk, depending on headers and subject. Ignores any email that contains a VCAL invitation.	Inactive	false
Email Notification Preview Plugin	com.glide.email_notification_preview	Allows you to easily preview a ServiceNow email notification without sending the notification. This allows you to preview notifications at design time.	Active	false
Email Retention	com.glide.email_retention	Provides retention policy for email.	Active	false	com.glide.mailbox, com.glide.auxdb
Email Service	com.glide.email.service	Defines javascript and REST API for sending email.	Active	false	com.glide.mailbox
Email Unsubscribe	com.glide.email_unsubscribe	Adds the ability to include an unsubscribe link in notifications.	Active	false	com.glide.email_ordered_processing, com.glide.notification.subscription
Email/SMS Separation	com.glide.email_sms_separation	Separation of the sending of SMS and email by adding a column to the email table. Prevents SMS messages from slowing down email message sending and vice versa. Activation of this plugin will cause email to stop sending during activation. On systems with large email tables this can take hours, and is not recommended.	Active	false	com.glide.notification
Embedded Help	com.glide.embedded_help	Provides targeted help content to a user in a UI page. Administrators can create customized embedded help to assist users with specific business processes within an organization.	Active	false	com.glide.ui.hopscotch
Employee Document Management	com.sn_employee_document_management	Enables you to manage large numbers of employee documents efficiently. Provides storage space and a filing system that allows you to easily retrieve documents, as well as define who can view sensitive documents, and when to purge documents. Important: To use Employee Document Management, the Human Resources Scoped App: Core plugin must be licensed and activated.	Inactive	true	com.snc.documentviewer, com.glide.scope.access.restricted_caller
Employee Service Center	com.sn_hr_service_portal	Activates a portal framework that allows administrators to build a mobile-friendly self service experience for users.	Active	true	com.glide.connect.support,com.glide.connect.sp_widgets,com.sn_content_delivery,com.sn_content_automation,com.glide.va.sp_widgets,com.glideapp.user_criteria.scoped.api
Encrypted Workflow Scratchpad	com.snc.encrypted.scratchpad	Encrypted Scratchpad support on the Workflow Context and Workflow Executing Activities.	Active	false	com.glideapp.workflow,com.glide.encryption
Encryption Core	com.glide.encryption.core	Common scripts and logic between Edge Encryption and Encryption Support.	Inactive	false
Encryption Support	com.glide.encryption	Allows text fields and attached files to be encrypted.	Inactive	false	com.glide.encryption.core
Encryption Support - Single Context Task Encryption Demo	com.snc.task_encryption.demo	Demo showing how encrypted form fields can be assigned to one encryption context. Adds two encrypted fields to the Task table (Social Security Numbers and Credit Cards), a read-only encryption context field, an Add Secure Info button that unhides these fields, and a Change Encryption button to change the encryption context. After activating, configure the Incident form to add the three fields.	Inactive	false	com.glide.encryption
Encrypted Workflow Scratchpad	com.snc.encrypted.scratchpad	Encrypted Scratchpad support on the Workflow Context and Workflow Executing Activities.	Inactive	false	com.glideapp.workflow, com.glide.encryption
Engine Based Notifications	com.glide.email_engine_notifs	Container for engine-based email notifications. Contains a set of default email notifications. Installed only on new z-boots.	Active	false
Enhanced Web Service Provider - Common	com.glide.web_service_provider_v2		Active	false	com.glide.web_service_provider
Enterprise Release Management (Planned for deprecation in Quebec)	com.snc.enterprise_release_management	Enables you to manage enterprise releases, product releases, and deployment process.	Inactive	false	com.snc.planned_task_v2, com.snc.process_flow_formatter, com.snc.release_management_v2, com.snc.test_mgmt
E-Signature	com.snc.esign	Allows for the electronic signing of documents on both desktop and mobile. Signatories can sign with their credentials, as an acknowledgment, or as a typed or drawn e-signature.	Active	false	com.snc.signaturepad,com.snc.document_management,com.snc.documentviewer
ESS Portal (implemented within Content Management)	com.glide.cms.extensions	ESS portal content management application. Demo data includes the actual ESS portal.You must request the Content Management System (CMS) application from ServiceNow personnel. Instead of activating CMS, use Service Portal for new development. Service Portal is an alternative to CMS with a refined user experience, and is active by default in the base system. See Service Portal and Content Management and Service Portal.	Active	true	com.glide.cms
Event Management Mobile Interface Content	com.em-mobile-app	Content Of Event Management Mobile Interface Content.	Inactive	false
Event Management Overview Homepage	com.glideapp.report.em	Event Management Overview Homepage	Inactive	false	com.glideapp.report, com.glideapp.itom.snac
Event stats	com.glide.stats.event	Event stats.	Active	false	com.glide.stats
Execution Plan support for the service catalog	com.glideapp.servicecatalog.execution_plan	Service Catalog execution plans.	Active	true	com.glide.execution_plan
Expense Line	com.snc.expense_line	Core expense line table that enables cost tracking. Integrated with asset management, CMDB, cost management, and contract management.	Active	false
Extended CMDB	com.snc.extended_cmdb	Provides specialized configuration items, such as radio hardware, test equipment, and voice system hardware.	Inactive	false	com.snc.cmdb
External file data storage	com.sn.external.files	Stores information about files in third-party systems and provides actions to manage the information.
Facilities Move Management (Deprecated)	com.snc.facilities_service_automation.move	Facilities Move Management. This plugin enables single user move functionality as well as Enterprise Move and move planning functionality. Any floor plan aspects are not installed by default. Install the Facilities Visualization Workbench [com.snc.facilities_service_automation.fvw] plugin to use the floor plan. Important: When licensed for Facilities Service Management and HR Service Delivery and a building map does not display in the HR Service Portal, try: Activating this plugin before, activating the Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events] plugin.	Inactive	true	com.snc.service_management.core, com.snc.facilities_service_automation.fvw
Facilities Service Management (Maintenance mode only)	com.snc.facilities_service_automation	Manages facilities requests and enables users to report and track requests by their location. To view requests on a floor plan, the Facilities Visualization Workbench (com.snc.facilities_service_automation.fvw) plugin is required. Integration files installed when Facilities Visualization Workbench (com.snc.facilities_service_automation.fvw) is also installed. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	true	com.snc.service_management.core
Facilities Service Management CMS Portal (Maintenance mode only)	com.snc.facilities_service_automation.cms	Lets you launch Facilities Service Automation and other service management applications from a single CMS page. Manages facilities requests and enables users to report and track requests by their location on a floor plan. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	true	com.snc.facilities_service_automation, com.snc.service_management.core.cms
Facilities Service Management Mobile (Maintenance mode only)	com.snc.facilities_service_automation_m	Manages facilities service management mobile components.	Inactive	true	com.snc.facilities_service_automation, com.snc.service_management_m
Facilities Visualization Workbench (Deprecated)	com.snc.facilities_service_automation.fvw	The Facilities Visualization Workbench provides map interaction built upon geoJSON file map sets. Integration files installed when Facilities Service Management (com.snc.facilities_service_automation) is also installed. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	true
Field Normalization	com.snc.field_normalization	Provides support for cleaning up messy data through normalization and transformation.	Inactive	true	com.glide.vars, com.glide.system_update_set
Field Service Management	com.snc.work_management	Provides support for scheduling and managing on-location work tasks.	Inactive	false	com.snc.service_management.core, com.sn_shn, com.snc.assignment_workbench, com.snc.central_dispatch, com.snc.wo_signature_pad, com.snc.wm_questionnaire, com.snc.dynamic_scheduling
Field Service Management CMS Portal	com.snc.work_management.cms	Lets you launch Field Service Automation and other service management applications from a single CMS page.	Inactive	false	com.snc.work_management, com.snc.service_management.core.cms
Field Service Management Demo Data	com.snc.work_management.demo	Demonstration Data for Field Service Management covering the medical and telecommunication domains. NOTE: Installing this plugin adds new Configuration Item tables and relationships to the database.	Inactive	true	com.snc.work_management, com.snc.wo_signature_pad
Field Service Management Geolocation Demo Data	com.snc.work_management_geolocation.demo	Enables geolocation capabilities for the Field Service Management application.	Inactive	true	com.snc.work_management.demo
Field Service Management Mobile	com.snc.work_management_m	Adds the Field Service Management menu to the mobile user interface.	Inactive	true	com.snc.service_management_m, com.snc.work_management
Field Service - Questionnaire	com.snc.wm_questionnaire	Create Questionnaires for Work Orders or Work Orders Tasks.	Inactive	false
Field Service Map	com.snc.fsm_map	Displays the dispatch map for viewing agents, tasks, and agent routes.	Active		com.snc.work_management
Field Service Management Agent Workspace (New in Orlando)	com.snc.agent_workspace.fsm	Enables field service users to manage work orders and tasks using the FSM agent workspace. This plugin activates the Agent Workspace (com.agent_workspace) plugin.
Field Service - Signature Pad	com.snc.wo_signature_pad	Create PDFs for closed work orders that include the name and signature of the customer and a summary of the completed work.	Inactive	false	com.snc.pdf_generator, com.snc.signaturepad
Field Service Spoke	com.snc.field_service.spoke	Enables Flow Designer users to automate the creation of work orders and work order tasks and updates to existing work orders and work order tasks.	Inactive	false	Flow Designer - Installer (com.glide.hub)
Field Service with Project Management	com.snc.wm_ppm	Enables Field Service Management integration with the Project Management application. This plugin activates the Project Management plugin, which may require additional licenses.	Inactive	true	com.snc.work_management, com.snc.financial_planning_pmo
Field Service with Project Management Demo	com.snc.wm_ppm_demo	Demonstration data for the Field Service Management integration with the Project Management application.	Inactive	false	com.snc.wm_ppm, com.snc.work_management.demo, com.snc.customerservice.demo
Finance Close Automation (Available in the ServiceNow Store)	sn_fcms	Reduce close risk with intelligent task automation	Active	true	sn_fin, sn_fcms_intg, com.glide.scope.access.restricted_caller
Finance Common (Available in the ServiceNow Store)	sn_fin		Active	false	com.snc.fiscal_calendar, com.snc.fin_dep, com.glide.scope.access.restricted_caller, com.glide.web_service_insert_multiple
Finance – ERP Integration (Available in the ServiceNow Store)	sn_fcms_intg		Active	false	sn_fin, com.glide.scope.access.restricted_caller, com.glide.web_service_insert_multiple
Finance Service Management (Maintainance mode only) Planned for deprecation after Feb 1, 2023	com.snc.finance_service_automation	Manages finance requests and enables users to report and track those requests. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	true	com.snc.service_management.core
Finance Service Management CMS Portal	com.snc.finance_service_automation.cms	Lets you launch Finance Service Automation and other service management applications from a single CMS page. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	true	com.snc.finance_service_automation, com.snc.service_management.core.cms
Finance Service Management Mobile	com.snc.finance_service_automation_m	Manages Finance Service Management mobile components.	Inactive	true	com.snc.finance_service_automation, com.snc.service_management_m
Financial Charging	com.snc.service_charging	Enables financial analysts and business unit owners to measure and show charges based on the actual consumption of services. Get insight into your services and the utilization of those services by each department. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.	Inactive	true	com.snc.itfm_core
Modeling Engine	com.snc.financial_management	Enables financial analysts to assemble spending data, build cost models, and generate reports to show how funds are being used. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.	Inactive	true	com.snc.itfm_core, com.snc.financial_planning, com.snc.cost_management, com.snc.service_charging
Modeling Engine – ATF Tests	com.snc.financial_management.atf	ATF tests for Modeling Engine	Inactive	false	com.snc.financial_management_model
Financial Management For APM	com.snc.financial_management_for_apm	Enables integration Financial Management with Application Portfolio Management providing preconfigured Cost Models.Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.	Active	false	com.snc.financial_management
Financial Management for CSM	com.snc.financial_management_for_csm	Plugins for Customer Service Management and Field Service Management provide integration with the Financial Management application. These plugins add cost allocations for the CSM and FMS applications as well as dashboards and reports. Financial administrators can use these cost allocations on the Financial Management workbench to allocate, track, and report on expenses.	Inactive	true	com.snc.financial_management, com.sn_customerservice
Financial Management For FSM	com.snc.financial_management_for_fsm	Enables integration Financial Management with Field Service Management providing preconfigured Cost Models and a dashboard. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.	Inactive	true	com.snc.financial_management, com.snc.work_management, com.snc.pa, com.snc.pa.fm.fsm
Financial Management for SPM	com.snc.financial_management_for_spm	Enables integration of Financial Management with Service Portfolio Management providing preconfigured Cost Models. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.	Active	true	com.snc.financial_management,com.spm_owner_workspace
Financial Planning	com.snc.financial_planning_default_definition	Provides preconfigured Financial Plan Definition and all its artifacts which enables Financial Analysts to plan for costs, make forecasts, and evaluate actual expenses versus planned expenses. Planning take into consideration a wide range of items in your infrastructure, including assets, labor, and the configuration items in the CMDB. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.	Inactive	true	com.snc.financial_planning
Fiscal Calendar	com.snc.fiscal_calendar	Enables to generate and manage different kinds of Fiscal calendar which is used in various Financial applications. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.	Inactive	false	com.glide.dynamic_operands.datetime
Fixed Asset	com.snc.fixed_asset	Core fixed asset tracking	Active	false
Fixed Costs	com.snc.fixed_costs	Fixed Costs	Active	false	com.glide.metrics
Flow Client	com.glide.hub.flow.client	The client side API for interacting with flows, subflows, and actions	Active	false	com.glide.hub.scriptable.plan.runners
Flow Designer - Designer	com.glide.hub.designer	Flow Designer - Designer	Active	false	com.glide.hub.designer_backend.suite
Flow Designer - Engine Reporting Dashboard	com.glide.hub.flow_reporting.dashboard	Flow Engine Reporting PA Dashboard for Flow Designer.	Active	false	com.glide.hub.flow_reporting, com.glide.dashboards
Flow Designer - Flow Engine	com.glide.hub.flow_engine	Flow Designer runtime components.	Active	false
Flow Designer - Flow Engine Reporting	com.glide.hub.flow_reporting	Flow Engine Reporting components.	Active	false	com.glide.hub.flow_engine, com.glideapp.dashboards
Flow Designer - Installer	com.glide.hub	Suite of plugins necessary to support the Flow Designer Designer App.	Active	false	Flow Designer - Flow Engine, Flow Designer - Flow Engine Reporting, com.glide.hub.flow_reporting.dashboard, Outbound Tracking, Flow Designer Action Step - Log, Flow Designer Action Step - Script, Flow Designer Action Step - CRUD, com.glide.hub.action_step.notification, Flow Designer Action Step - CORE, com.glide.hub.action_step.service_catalog, com.glide.hub.designer_backend.model, Flow Designer Action Step - Email, Flow Designer System Level Actions, Connect Spoke for Flow Designer, Flow Designer - Designer, com.glide.hub.action_step.email_header, com.glide.hub.action_step.look_up_email_attachments, App Dependency Client
Flow Designer Action Step - CORE	com.glide.hub.action_step.core	Action Step - Core operations on GlideRecord.	Active	false	com.glide.hub.action_step.template
Flow Designer Action Step - CRUD	com.glide.hub.action_step.crud	Action Step - CRUD operations on GlideRecord.	Active	false	com.glide.hub.action_step.template
Flow Designer Action Step - Email	com.glide.hub.action_step.email	Action step for emails.	Active	false	com.glide.email.service, com.glide.hub.action_step.template
Flow Designer Action Step - Log	com.glide.hub.action_step.log	Action Step - Log.	Active	false	com.glide.hub.action_step.template
Flow Designer Action Step - Notification	com.glide.hub.action_step.notification	Action steps for notifications.	Active	false	com.glide.notification, com.glide.hub.action_step.template
Flow Designer Action Step - Payload Builder	com.glide.hub.action_step.payload	Action Step - Payload Builder	Active	false	com.glide.hub.action_step.template
Flow Designer Action Step - Script	com.glide.hub.action_step.script	Action Step - Script.	Active	false	com.glide.hub.action_step.template
Flow Designer Action Step - Service Catalog	com.glide.hub.action_step.service_catalog	Action Step - Service Catalog.	Active	false	com.glide.hub.action_step.template
Flow Designer Action Step Template	com.glide.hub.action_step.template	Action Step Template Design Time components.	Active	false
Flow Designer Action Trigger	com.glide.hub.flow_trigger	Action plans that map a Trigger (Record, Email, REST) to an Action.	Active	false	com.glide.hub.flow_engine
Flow Designer Designer Backend	com.glide.hub.designer_backend.suite	Suite of plugins necessary to support the Flow Designer Designer App.	Active	false	com.glide.hub.action_step.log, com.glide.hub.action_step.script, com.glide.hub.action_step.crud, com.glide.hub.action_step.email, com.glide.hub.action_step.notification, com.glide.hub.action_step.core, com.glide.hub.designer_backend.model, com.glide.hub.action_type.system
Flow Designer Designer Model	com.glide.hub.designer_backend.model	Data model and REST API for representing Process Plans as Flows, Actions, and Steps.	Active	false	com.glide.element_mapping, com.glide.hub.flow_engine, com.glide.hub.flow_trigger, com.glide.hub.flow_reporting, com.glide.hub.action_step.template
Flow Designer Scriptable Plan Runner API's	com.glide.hub.scriptable.plan.runners	The API's needed to run flows, subflows, and actions through script.	Active	false	com.glide.hub.flow_engine
Flow Designer support for the Service Catalog	com.glideapp.servicecatalog.flow_designer	Service Catalog Flow Designer	Active	true	com.glide.hub.flow_trigger.catalog
Flow Designer System Level Actions	com.glide.hub.action_type.system	Action Type Definitions for low-level functions such as GlideRecord operations.	Active	false	com.glide.hub.designer_backend.model
Form Designer	com.glide.ui.ng.fd	Form Designer	Active	false	com.glide.ui.ng.dc, com.glide.ui.tablet.theme, com.glide.ui.ng, com.glide.ui.themes.doctype
Form Personalization	com.glide.ui.personalize_form	Enables users to personalize the layout for any form view.	Active	false	com.glide.ui.doctype
FSM Agent Workspace (New in Orlando)	com.snc.agent_workspace.fsm	Enables users to manage work orders and tasks within the agent workspace.	Inactive	false	com.agent_workspace
Fullcalendar Library	com.snc.fullcalendar	Fullcalendar library v2.5.0.	Inactive	false
Geolocation	com.snc.geolocation	Uses Google Maps to track users, plan efficient routes between locations, and assist in finding accurate travel times. The system locates users from latitude and longitude information provided by their mobile devices.	Inactive	false
Github Spoke (New in Orlando)	com.sn.github.spoke	The GitHub Spoke for IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate GitHub tasks.
Gitlab Spoke (New in Orlando)	com.sn.gitlab.spoke	The GitLab Spoke for IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate Gitlab.
Glide Conversation Server	com.glide.cs	Glide Conversation Server.	Inactive	true	com.glide.connect.support, com.glide.cs.branding, com.glide.cs.live_agent_settings, com.glide.cs.sn-va-web-client-app
Glide Conversation Server Adapters	com.glide.cs.adapter	Glide Conversation Server Adapters	Active	false	com.glide.cs,com.glide.external.app,com.glide.channelproxy,com.snc.bot_install_ui
Glide Metadata	com.glide.metadata	Core metadata support.	Active	false
Glide Metadata Delete	com.glide.metadata_delete	Core metadata delete support.	Active	false	com.snc.metadata, com.snc.metadata_tree
Glide Virtual Agent	com.glide.cs.chatbot	Activates the Virtual Agent framework and the other necessary plugins	Active	false	com.snc.conversation_builder,com.glide.cs,com.glide.va.sp_widgets,com.glide.cs.adapter,com.glide.cs.settings,com.glide.connect.support
Global Application File Management	com.snc.global_app_files	UI components and utilities for managing application files in the global scope.	Active	false	com.glide.scripted_rest_services, com.glide.ui.ng
Google Calendar Spoke (New in Orlando)	com.sn.gcalendar.spoke	The Google Calendar Spoke for IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate Google Calendar.
Google Maps Plugin	com.glideapp.google_maps	Allows the display of Google Maps within the product as map pages.	Active	false	com.glide.ui.ng, com.glide.rest.service
GraphQL Schema for Contextual Search	com.snc.contextual_search.graphql	Provides GraphQL schema for contextual search services	true	false	com.glide.graphql
GraphQL Schema for Knowledge in Contextual SearchApplication Portfolio Management	com.snc.knowledge3.graphql	Provides GraphQL schema for contextual search sources like Knowledge and Social Q&A	true	false	com.snc.contextual_search.graphql
GRC: Audit Management	com.sn_audit	The GRC: Audit Management application provides a centralized process for Internal Audit teams to automate the complete audit life cycle. Project driven audits allow auditors to quickly scope engagements, conduct fieldwork, collect control evidence, and track audit observations.	Inactive	true	com.sn_grc, com.glide.ui.ng, com.snc.common_workbench
GRC: Compliance UCF	com.sn_comp_ucf	The GRC: Compliance UCF plugin is an add-on that provides GRC: Policy and Compliance Management with the capability to download regulatory content and common controls from the Unified Compliance Framework (UCF).	Inactive	false	com.sn_compliance
GRC: GDPR DPIA Accelerator (New in Orlando)	com.sn_irm_gdpr_dpia	Use case accelerator for GDPR Data Protection Impact Assessment.	Inactive	false	com.snc.grc_audit_dep, com.snc.grc_profile_dep, com.snc.grc_policy_dep, com.snc.grc_risk_dep
GRC:Mobile	com.sn_grc_mobile	There are two GRC core applications that are viewed on the GRC Mobile app: Policy and Compliance Management and Risk Management. There are two GRC core applications that are viewed on the GRC Mobile app: Policy and Compliance Management and Risk Management.	Inactive	false	com.glide.sg ,com.glide.sg.agent_native_client
GRC: Performance Analytics Integration	com.sn_grc_pa	GRC: Performance Analytics Integration enables risk and compliance managers to continuously monitor key risk and control indicators using the advanced reporting capabilities provided by Performance Analytics.	Inactive	false	com.sn_grc
GRC: Policy and Compliance Management	com.sn_compliance	The GRC: Policy and Compliance Management application provides a centralized process for creating and managing policies, standards, and internal control procedures that are cross-mapped to external regulations and best practices. The application provides structured workflows for the identification, assessment, and continuous monitoring of control activities.	Inactive	true	com.sn_grc, com.snc.comp_attest
GRC: GRC Profile Dependencies	com.snc.grc_profile_dep	Installs all the dependent plugins required to support the GRC Profile application.	Active	false	com.snc.grc.common,com.snc.planned_task_v2
GRC: Advanced Risk	com.sn_risk_advanced	As a decision-maker, at any level of the business, you can view up-to-date information regarding your organization's risk posture. Link intermediate risk statements to risks, as well as enterprise-level risk statements. Your risk management team can provide a rollup of risk statements and scores from the most granular risk to the highest enterprise-level risk statement. Additionally, as a risk manager, you can monitor risk events, relate them to existing risks, perform root-cause analysis, and track all remediation tasks.	Active	true	com.snc.grc_profile_dep, com.snc.grc_risk_dep
GRC: Risk Management	com.sn_risk	The GRC: Risk Management application provides a centralized process to identify, assess, respond to, and continuously monitor Enterprise and IT risks that may negatively impact business operations. The application also provides structured workflows for the management of risk assessments, risk indicators, and risk issues.	Inactive	true	com.sn_grc, com.snc.risk_asmt
GRC: Risk Management Dependencies	com.snc.grc_vrm_dep	Installs all the dependent plugins required to support the GRC Risk Management application.	Active	false	com.snc.grc_profile_dep,com.snc.risk_asmt
GRC: SIG Questionnaire Integration	com.sn_sig_asmt	The GRC: SIG Questionnaire Integration plugin installs the Shared Assessments Standardized Information Gathering (SIG) questionnaire for use with the GRC: Vendor Risk Management application.	Inactive	true	com.snc.assessment_core, com.sn_vdr_risk_asmt, com.snc.sig_asmt_core, com.snc.document_management
GRC: Vendor Risk Management	com.sn_vdr_risk_asmt	The GRC: Vendor Risk Management application allows risk management stakeholders to identify, assess, and manage risk across the vendor ecosystem.	Inactive	true	com.sn_comp_asmt, com.snc.vendor_core, com.sn_grc, com.snc.vdr_risk_asmt_designer, com.snc.vendor_portal
GRC: Vendor Risk Management Dependencies	com.snc.grc_vrm_dep	Installs all the dependent plugins required to support the GRC Vendor Risk Management application.	Active	false	com.snc.grc_profile_dep,com.snc.vdr_risk_asmt_designer,com.snc.vendor_core,com.snc.sig_asmt_core,com.snc.assessment_core,com.snc.document_management,com.snc.vendor_portal
GRC:Virtual Agent (New in Orlando)	com.sn_grc_virtual_agent	The GRC:Virtual Agent provides chat bot functionality for common GRC operations.
GRC: Workbench	com.sn_grc_workbench	The GRC Workbench utilizes CMDB information to show the upstream and downstream relationships across all applications. These relationships enable consistent risk mapping and modeling across the enterprise. The GRC Workbench does not work with Legacy GRC.	Inactive	false	com.sn_grc
Guided Application Creator	com.glide.sn-guided-app-creator	Enables users to set up custom business applications that are immediately ready to use.	Active	false	com.sn_appcreator
Guided Setup for CMDB	com.snc.cmdb.guided_setup	Provides customers with a visual guidance to configure CMDB. Requires UI16.	Active	false	com.snc.guided_setup, com.snc.cmdb
Guided Setup for Performance Analytics	com.snc.pa.guided_setup	Provides customers with visual guidance to configure Performance Analytics. Requires UI16.	Active	false	com.snc.guided_setup, com.snc.pa, com.glideapp.dashboards
Guided Setup Framework	com.snc.guided_setup	Provides customers with visual guidance to configure ServiceNow applications.	Active	false	com.glideapp.ui_components, com.glide.scripted_rest_services, com.glide.embedded_help, com.glide.scoped_analytics_framework
Guided Tour Designer	com.glide.sn_tourbuilder	ServiceNow Guided Tour Designer, aka GTD is a simplified way to create a guided tour. It provides easy to use, drag and drop interface to quickly build guided tours without writing any code. You can add, delete, modify, reorder steps as well as test the tour by previewing it.	Active	false
Guided Tours	com.glide.guided_tours	A guided tour provides a walk-through of a procedure in a UI page. Administrators can develop customized guided tours to assist users with specific business processes within an organization.	Active	false	com.glide.ui.hopscotch, com.glide.embedded_help
Hardware Model Normalization (New in Orlando)	com.sn_hwnorm	Hardware normalization is a net new app planned for limited access in the Orlando release. This feature will enable customers with ITAM hardware normalization plugin to received standardized content to normalize records for IT hardware manufacturers, models and model lifecycles.	Inactive	true	com.snc.model, com.glide.data_services_canonicalization.client, com.sn_glidequery
High Security Settings	com.glide.high_security	Enables a high-security environment, including high-security system properties and access controls.	Active	false	com.glide.role_management
History Sets	com.glide.history_set	Maintains sys_history_set and sys_history_line tables to view a record's audit, email, and relationship data in a table format.	Active	false
History Walker	com.glide.history_walker	Provides script access to History Walker	Active	false
Homepage Splash Page	com.glideapp.home.splash_page	Provides a splash page for homepages. Upon logging in, instead of going to home.do, users go to a splash page that gives them the ability to cancel the home page transaction. This is useful when homepages take a long time to load.	Active	false	com.glideapp.home
Hopscotch	com.glide.ui.hopscotch	Hopscotch is a framework to make it easy for developers to add product tours to their pages. Hopscotch accepts a tour JSON object as input and provides an API for the developer to control rendering the tour display and managing the tour progress. To learn more about Hopscotch and the API, check out http://linkedin.github.io/hopscotch.	Active	false
HTML Sanitizer	com.glide.htmlsanitizer	Automatically cleans up HTML markup in all HTML fields to remove unwanted code to protect against security concerns such as cross-site scripting attacks.	Active	false
Human Resources Application: Core CMS	com.snc.hr.core.cms	Provides case and knowledge management for HR. Standardizes the documentation, interaction, and fulfillment of employee inquires and requests while having visibility into the quantity and type of cases coming in. Warning: Be sure that you do not have plugin Human Resources Application: Core activated. This plugin is a new HR application that duplicates some functionality in Human Resources Application: Core. If you have any questions about this plugin, contact your ServiceNow account manager. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	true	com.glide.country, com.glide.db_images, com.snc.appview, com.snc.document_management, com.snc.knowledge3, com.snc.pdf_generator, com.snc.sc_catalog_manager, com.snc.signaturepad, com.snc.skills_management, com.snc.task_activity, com.snc.matching_rule, com.snc.hr.scoped_security
Human Resources Scoped App: Integrations	com.sn_hr_integrations	HR Integration provides the ability to integrate with multiple third-party HR systems for the scoped version of HRSM. HR Integration pushes HR profile information from HRSM to a third-party HR application and pulls HR profile information from a third-party HR application to HRSM.	Inactive	true	com.glide.scope.access.restricted_caller
Human Resources Scoped App: Lifecycle Events	com.sn_hr_lifecycle_events	Activates the Lifecycle Event module for HR. .Combined with other licensed applications, provides a full-service, employee journey experience such as onboarding or parental leave of absence for employees and those managing the process	Inactive	true	com.sn.hr.core, com.sn_hr_service_portal
Human Resources Scoped App: Lifecycle Events for Enterprise (New in Orlando)	com.sn_hr_lifecycle_enthelene	Human Resources Scoped App: Lifecycle Events for Enterprise enables you to automate onboarding and other employee lifecycle events that span across multiple departments such as IT, Facilities, Finance, and Legal.	Inactive	true	com.sn_hr_lifecycle_events, com.sn_hr_core, com.sn_hr_service_portal, com.sn_hr_onboarding, com.snc.businessroles
Human Resources Scoped App: Mobile	com.sn_hr_mobile	Activates the Mobile module for HR. Combined with Mobile Employee Experience Native Application plugin, items related to HR will be shown in the native mobile application.	Active	true	com.glide.mobile-employee,com.sn_hr_core
Human Resources Scoped App: Mobile Employee Onboarding	com.sn_hr_onboarding	Enable your new hires to complete onboarding to-dos, ask questions, and view relevant content using the new Mobile Onboarding application.	Inactive	true
Human Resources Scoped App: Parental Journey	com.sn_hr_parental_journey	Activates the Employee Journey for Parental Leave of Absence. Combined with other licensed applications, provides a full-service, parental leave of absence experience for employees and those managing the process. Important: To use Parental Leave of Absence, the Human Resources Scoped App: Core and Human Resources Scoped App: Lifecycle Events plugins must be licensed and activated	Active	true	com.sn_hr_lifecycle_events
Human Resources Scoped App: Security	com.sn.hr.scoped_security	Activation of this plugin on production instances requires a separate license. Contact ServiceNow for details. Human Resources Scoped App: Core plugin requires this plugin.	Inactive	false	com.glide.service-portal
Human Resources Scoped App: Service Portal	com.sn.hr.service_portal	Provides a single place for employees to quickly and easily get all the HR services they need.	Inactive	true	com.sn_hr_core, com.glide.connect.support
Human Resources Scoped App: Virtual Agent Conversations	com.sn_hr_virtual_agent	Activates a conversational bot platform for providing user assistance through conversations within a messaging interface for HR. Important: To use Virtual Agent for HR, the Human Resources Scoped App: Core and the Glide Virtual Agent plugins must be licensed and activated.	Active	false	com.glide.cs,com.sn_hr_core,com.glide.cs.chatbot,com.glide.cs.sn-va-web-client-app,com.sn_hr_service_portal,com.glide.va.sp_widgets
Human Resources Scoped App: Workspace	sn_hr_agent_workspace	Activates a configurable service desk application that provides agents with an integrated and graphically intuitive user experience for HR. Important: To use Agent Workspace for HR, the Human Resources Scoped App: Core plugin must be licensed and activated.		false	com.agent_workspace,com.snc.sn_lookup_and_verify_config,com.sn_hr_core
I18N: Brazilian Portuguese Translations	com.snc.i18n.brazilian_portuguese	An Internationalization plugin for language internationalization. Provides Brazilian Portuguese.	Inactive	false	com.glide.i18n
I18N: Czech Translations	com.snc.i18n.czech	An Internationalization plugin for language internationalization. Provides Czech.	Inactive	false	com.glide.i18n
I18N: Dutch Translations	com.snc.i18n.dutch	An Internationalization plugin for language internationalization. Provides Dutch.	Inactive	false	com.glide.i18n
I18N: Finnish Translations	com.snc.i18n.finnish	An Internationalization plugin for language internationalization. Provides Finnish.	Inactive	false	com.glide.i18n
I18N: French - Canada Translations	com.snc.i18n.french-canada	An Internationalization plugin for language internationalization. Provides French - Canadian.	Inactive	false	com.glide.i18n
I18N: French Translations	com.snc.i18n.french	An Internationalization plugin for language internationalization. Provides French.	Inactive	false	com.glide.i18n
I18N: German Translations	com.snc.i18n.german	An Internationalization plugin for language internationalization. Provides German.	Inactive	false	com.glide.i18n
I18N: Hebrew Translations	com.snc.i18n.hebrew	An Internationalization plugin for language internationalization. Provides Hebrew.	Inactive	false	com.glide.i18n
I18N: Hungarian Translations	com.snc.i18n.hungarian	An Internationalization plugin for language internationalization. Provides Hungarian.	Inactive	false	com.glide.i18n
I18N: Internationalization	com.glide.i18n	An Internationalization plugin for language internationalization. Provides the elements necessary for translating an instance without any translation preloaded.	Inactive	false	com.glide.system_import_set, com.glideapp.knowledge.i18n2
I18N: Internationalization Translation helper	com.glide.i18n.translation_helper	Modules and import set maps to merge all languages into one table for translation maintenance.	Inactive	false	com.glide.i18n
I18N: Italian Translations	com.snc.i18n.italian	An Internationalization plugin for language internationalization. Provides Italian.	Inactive	false	com.glide.i18n
I18N: Japanese Translations	com.snc.i18n.japanese	An Internationalization plugin for language internationalization. Provides Japanese.	Inactive	false	com.glide.i18n
I18N: Knowledge Management Internationalization Plugin v2	com.glideapp.knowledge.i18n2	Activating internationalization plugins for any of the available languages automatically activates this plugin. This plugin helps create and maintain translations of an article in various languages in a way that is easy to manage translations while authoring as well as viewing articles.	Inactive	false	com.glideapp.knowledge3, com.glide.i18n
I18N: Korean Translations	com.snc.i18n.korean	Korean Translations	Inactive	false	com.glide.i18n
I18N: Polish Translations	com.snc.i18n.polish	An Internationalization plugin for language internationalization. Provides Polish.	Inactive	false	com.glide.i18n
I18N: Portuguese Translations	com.snc.i18n.portuguese	An Internationalization plugin for language internationalization. Provides Portuguese.	Inactive	false	com.glide.i18n
I18N: Russian Translations	com.snc.i18n.russian	An Internationalization plugin for language internationalization. Provides Russian.	Inactive	false	com.glide.i18n
I18N: Simplified Chinese Translations	com.snc.i18n.chinese	An Internationalization plugin for language internationalization. Provides Simplified Chinese.	Inactive	false	com.glide.i18n
I18N: Spanish Translations	com.snc.i18n.spanish	An Internationalization plugin for language internationalization. Provides Spanish.	Inactive	false	com.glide.i18n
I18N: Thai Translations	com.snc.i18n.thai	An Internationalization plugin for language internationalization. Provides Thai.	Inactive	false	com.glide.i18n
I18N: Traditional Chinese Translations	com.snc.i18n.traditional_chinese	An Internationalization plugin for language internationalization. Provides Traditional Chinese.	Inactive	false	com.glide.i18n
I18N: Turkish Translations	com.snc.i18n.turkish	An Internationalization plugin for language internationalization. Provides Turkish.	Inactive	false	com.glide.i18n
IBM Watson Assistant Integration	com.glide.cs.ibm.watson.assistant.topic	Enables the IBM Watson Assistant topic to run an IBM skill (conversation) created in IBM Watson with the Assistant V1 API. The topic runs in the Virtual Agent web client.	Inactive	false
IBM Watson Assistant Integration V2 (New in Orlando)	com.glide.cs.ibm.watson.assistant.v2.topic	Enables the IBM Watson Assistant Chat Integration to run a dialog skill (conversation) created in IBM Watson with the Assistant V2 API. The topics runs in the Virtual Agent web client.	Inactive	false
IBM Watson Translator Service Spoke	com.glide.ibm_translation_spoke	Using IBM translation services, it adds ability to translate text from one language to another and detect the language of text.	Inactive	false	com.glide.hub.integrations
Ideation with PPM (New in Orlando)	com.snc.ppm_innovation_management	Enables you to manage your demands, resources, portfolios and projects, and gives full visibility from idea to execution. Agile management and test management help you to improve productivity and service delivery. Enables you to manage ideas with full visibility from idea submission to execution. Collaborate with the idea submitter and other stakeholders to Identify ideas with the greatest potential and convert them into different work entities for execution.	Inactive	true	com.snc.project_portfolio_suite, com.snc.financial_planning, com.snc.rate_model,com.snc.comments_and_feedback
Incident	com.snc.incident	Provides base functionality for Incident Management.	Active	true	com.snc.service, com.snc.incident_notification, com.glideapp.report.itsm.incident.overview
Incident Management - ATF Tests	com.snc.incident.atf	Delivers ATF tests for Incident Management.	Active	true
Innovation Management Utility (New in Orlando)	com.snc.innovation_management_util	Provides capability to create a work entity like demand/project from an idea.	Active	false
Incident Assignment Workbench Demo	com.snc.incident_assignment_workbench_demo	Intelligent agent recommendation through dynamic matching rules/criteria.	Inactive	true	com.snc.contact_management, com.glideapp.live_feed_document, com.glide.phone_number
Incident Communications Management	com.snc.iam	Allows crisis managers to manage communications for major issues, to bring together all involved users via SMS, conference calls, email subscriptions, and live feed.	Inactive	false	com.snc.assignment_workbench
Incident Management - ATF Tests	com.snc.incident.atf	Provides Incident Management ATF Tests.	Active	true
Incident Management - Major Incident Management	com.snc.incident.mim	Provides a recommended incident response process for managing incidents a business critical incident with pre-defined incident communication plans and a workbench to handle different aspects of the process including communication, collaboration, and postmortem.	Inactive	true	com.snc.iam, com.snc.incident.updates, com.snc.task_outage
Incident Management Notification	com.snc.incident_notification	Provides Notification functionality to Incident Management.	Active	false
Incident Overview Homepage	com.glideapp.report.itsm.incident.overview	Provides Incident Overview Homepage.	Active	false	com.glideapp.report
Incident Resolution Fields	com.snc.incident_resolution_fields	Adds Resolved and Resolved by fields to the Incident table, similar to Closed and Closed by, populated with a business rule when an incident is resolved or closed.	Active	false
Incident Updates	com.snc.incident.updates	Incident Updates Plugin - Includes any updates to the Incident Base Plugin.	Active	true
Index Suggestion	com.glide.index_suggestion	Suggest database indexes for slow queries.	Active	false	Stats Tools, Column Statistics
Innovation Management	com.snc.innovation_management	Idea Management application enables idea managers to manage ideas at organization level.	Inactive	false	com.snc.comments_and_feedback
Innovation Management - ATF Tests (New in Orlando)	com.snc.innovation_management.atf	Innovation Management - ATF Tests provides you test cases and test suits that can be run on the Innovation Management Application.	Inactive	false
Insert Multiple Web Service	com.glide.web_service_insert_multiple	Enables multiple inserts for the Direct SOAP API.	Inactive	false
Instance Security Center	com.glide.instance_sec_center	This plugin activates the Instance Security Center Portal. Search for Instance Security Center in the left navigation menu.	Active	false	com.snc.pa.instance_sec_dash,com.snc.pa.sp.widget,com.glide.service-portal.esm
Instance Data Replication (New in Orlando)	com.glide.idr	Replicates records from one instance to one or more other instances.	Inactive	false
Instance Security Dashboard (PA)	com.glide.instance_sec_dash	Instance Security Dashboard using Performance Analytics. To access the complete set of functionalities for this dashboard, activate the Performance Analytics - Instance Security Dashboard plugin	Active	false
Integration - Common Components	com.snc.integration.common	Provides common scripts for integrations.	Inactive	false	com.glide.system_import_set, com.glide.web_service_provider, com.glide.system_property_categories
Integration - JDBC	com.snc.integration.jdbc	Provides integration through JDBC.	Inactive	false	com.glide.web_service_application, com.glideapp.agent, com.snc.integration.common
Integration - Microsoft SCCM (Deprecated)	com.snc.integration.sccm	Legacy version 3.0 integration with Microsoft SCCM. Replaced by Integration - Microsoft SCCM 2007.	Inactive	false	com.snc.integration.jdbc
Integration - Microsoft SCCM 2007	com.snc.integration.sccm2007	Provides integration with Microsoft SCCM 2007.	Inactive	false	com.snc.integration.jdbc, com.snc.ci.identification
Integration - Microsoft SCCM 2012 (Deprecated)	com.snc.integration.sccm2012	Legacy integration with Microsoft SCCM 2012. Replaced by Integration - Microsoft SCCM 2012 v2.	Inactive	false	com.snc.integration.jdbc
Integration - Microsoft SCCM 2012 v2	com.snc.integration.sccm2012v2	Provides integration with Microsoft SCCM 2012.	Inactive	false	com.snc.integration.jdbc, com.snc.ci.identification
Integration - Microsoft SCCM 2016	com.snc.integration.sccm2016	Integration with Microsoft SCCM.	Inactive	false	com.snc.integration.jdbc, com.snc.ci.identification
Integration - Microsoft SMS / SCCM 2.0 (Deprecated)	com.snc.integration.sms2	Legacy version 2.0 integration with Microsoft SMS/SCCM. Replaced by Integration - Microsoft SCCM 2007.	Inactive	false	com.snc.integration.jdbc
Integration - Multifactor Authentication	com.snc.integration.multifactor.authentication	This plugin to set up Multifactor authentication on the instance.	Active	false
Integration - Multiple Provider Single Sign-On Enhanced UI	com.snc.integration.sso.multi.ui		Inactive	false	com.glide.ui.ng.guided_flow, com.snc.integration.sso.multi.installer
Integration - Multiple Provider Single Sign-On Installer	com.snc.integration.sso.multi.installer	Use this plugin instead of the Integration - Multiple Provider Single Sign-On plugin to activate the Multiple Provider Single Sign-On feature. The multiple provider single sign-on plugin enables organizations to authenticate against multiple IDPs (Identity providers) using SAML. It also supports authentication using multiple digest configurations.	Inactive	false
Integration - OpenID SSO (Deprecated)	com.snc.integration.sso.openid	Legacy version of single sign-on used with an external OpenID Provider (OP). OpenID Connect is provided in London but is limited to Web Services. The Single Sign-On portion is not supported at this time.	Inactive	false	com.snc.integration.common
Integration - Tivoli Enterprise Console (TEC) 2.0	com.snc.integration.tivoli_tec	Provides version 2.0 integration with Tivoli Enterprise Console (TEC).	Inactive	false	com.snc.integration.common, com.glide.web_service_application, com.glideapp.agent
Integration - Verizon eBonding	com.snc.integration.verizon_ebonding	Provides integration with Verizon eBonding.	Inactive	false	com.snc.integration.common, com.glide.custom_web_service, com.glide.static_wsdl, com.glide.custom_web_service, com.glideapp.ecc_retry_policy
Integrations - External Authentication Framework	com.glide.external.app		Inactive	false
Interaction Logging, Routing, and Queueing	com.glide.interaction	Interaction Logging, Routing, and Queueing.	Inactive	false
Interactions Management	com.glide.interaction	Activates the Interactions Management System	Active	false
Interactive Analysis	com.glideapp.interactive_analysis	Interactive Analysis	Active	false	com.glideapp.home.publishers, com.glide.ui.ng, com.glide.ui.ng.amb, com.glide.ui.ng.form_elements
Investment Funding - ATF Tests (New in Orlando)	com.snc.investment_planning.atf	Investment Funding - ATF Tests provides you test cases and test suits that can be run on the Investment Funding Application.	Active	false	com.snc.financial_planning_pmo.atf
Investment Planning	com.snc.investment_planning	Enables continuous and flexible investment planning for the funding entities based on their priorities and strategic objectives. It provides the options of top-down and bottom-up funding and defunding an entity.	Active	false	com.snc.app.grid,com.snc.app.widgets,com.snc.fiscal_calendar,com.snc.planned_task_v2
Investment Planning for PPM	com.snc.investment_planning_pmo	Enables continuous and flexible investment planning for PPM funding entities based on their priorities and strategic objectives. It provides the options of top-down and bottom-up funding and defunding an entity.	Inactive	false	com.snc.investment_planning,com.snc.financial_planning_pmo
IP Range Based Authentication	com.snc.ipauthenticator	Controls access to an instance based on IP address.	Active	false
IT Asset Management Mobile	com.sn_itam_mobile	Inventory manager can receive and create assets at the dock.	Active	false	com.glide.sg,com.glide.sg.offline
ITBM Security (New in Orlando)	com.snc.itbm_security	Common plugin to manage security within IT Business Management plugins.	Active	false
IT Data Mart	com.snc.it_data_mart	Stores the information that the IT Finance application uses to allocate expenses to specific accounts and segments in the general ledger.	Inactive	true
Item Designer support for the service catalog	com.glideapp.servicecatalog.item_designer	Service Catalog item designer.	Active	true	com.glideapp.servicecatalog
ITOM Guided Setup	com.snc.guided_setup_metadata.itom	ITOM Guided Setup Metadata.	Active	false	com.snc.guided_setup
ITSM and PA Demo Data	com.snc.itsm_pa.demo	Demo data for Incident, Problem, Change, Task SLAs, Business Services, Service Offering, Service Commitments, and Performance Analytics.	Inactive	true	com.snc.incident, com.snc.problem, com.snc.change_request, com.snc.sla, com.snc.cmdb, com.snc.service_portfolio, com.snc.service_portfolio.sla
ITSM Guided Setup	com.snc.guided_setup_metadata.itsm	Contains metadata for ITSM Guided Setup. This plugin is for ServiceNow internal usage only.	Active	false	com.snc.guided_setup
ITSM Mobile	com.sn_itsm_mobile	ITSM Mobile Experience	Active	false	com.glide.sg
ITSM Mobile Agent (New in Orlando)	com.sn_itsm_mobile_agent	New redesigned ITSM Mobile experience for Incident Management and On-Call.	Active	false
ITSM NLU Model for Virtual Agent Conversations	com.snc.itsm.nlu	This plugin contains NLU models used in the VA topics for ITSM related use cases.	Active	false	com.glide.platform_ml com.glide.dev-studio, com.snc.nlu_studio
ITSM Roles - Change Management	com.snc.itsm.roles.change_management	This plugin is included with the ITSM Roles plugin. This plugin adds the sn_change_read and sn_change_write roles. It also updates the existing security model for Change Management to factor these new roles.	Inactive	false
ITSM Roles - Incident Management	com.snc.itsm.roles.incident_management	This plugin is included with the ITSM Roles plugin.This plugin adds the sn_incident_read and sn_incident_write roles. It also updates the existing security model for Incident Management to factor these new roles.	Inactive	false
ITSM Roles - Problem Management	com.snc.itsm.roles.problem_management	This plugin is loaded with the ITSM Roles plugin.	Inactive	false
ITSM Roles - Request Management	com.snc.itsm.roles.request_management	This plugin adds sn_request_read and sn_request_wirte. It also updates the existing security model for Request Management to factor these new roles.	Inactive	false
ITSM Shared VA Topic Blocks (New in Orlando)	com.glideapp.cs.itsm_topic_blocks	This plugin contains prebuilt re-usable conversation topic blocks for common actions like ordering from the catalog and searching the knowledge base.
ITSM Spoke	com.snc.itsm.spoke	This Spoke enables Flow Designers to automate and create flows and actions associated with ITSM	Active	false	com.glide.hub
ITSM Virtual Agent Conversations	com.snc.itsm.virtualagent	This plugin contains prebuilt conversation topics for ITSM related use cases.	Active	true	com.glide.cs.chatbot,com.glide.service-portal
ITSM Workspace	com.snc.agent_workspace.itsm	The ITSM Workspace plugin provides you the functionality of ITSM Agent Workspace. The plugin is available by default for new and existing users. The ITSM Workspace plugin also activates the ITSM Workspace Landing Pages (com.snc.agent_workspace.itsm.landing_page) plugin.	Active	false	com.agent_workspace,com.glideapp.servicecatalog.workspace, com.snc.agent_recommend, com.snc.agent_workspace.itsm.landing_page
ITSM Workspace Landing Pages	com.snc.agent_workspace.itsm.landing_page	Delivers ITSM Agent Workspace Landing Pages - basic version.	Inactive	true
ITSM Workspace Landing Pages - Premium	com.snc.agent_workspace.itsm.landing_page_premium	Delivers ITSM Agent Workspace Landing Pages - premium version.	Inactive	true	Agent Workspace, Performance Analytics - Content Pack - ITSM Dashboards
JDBC Step for ServiceNow IntegrationHub (New in Orlando)	com.glide.hub.action_step.jdbc	Activates the JDBC step in Flow Designer, enabling you to create a reusable action to send SQL commands to a relational database.	Inactive	false	com.glide.hub.action_step.template
JS Code Coverage Debug	com.glide.js.coverage	Debug utility that collects coverage data for server-side Javascript.	Inactive	false	com.glide.sessiondebug, com.glide.snc_code_editor
JSDebugger	com.glide.glide-js-debugger	ServiceNow server-side scripts debugger.	Active	false	com.glide.glide-js-debugger-api
JSON Service request/response model	com.snc.application.json_service	Core components and helpers for a JSON request/response model. Includes JSON and XML transports for NG and GlideAjax support. An extension of the processor framework.	Active	false
KCS Integration for Incident Management	com.snc.incident.knowledge	Provides integration of Incident Management with the Advanced Knowledge Management features.	Inactive	true	com.snc.knowledge_advanced.installer
Keylines Business Service Maps	com.snc.keylines_bsm_map	An interactive and graphical interface to visualize Configuration Items (CIs) and their relationships. Provides filtering capabilities to manage data being displayed, allowing for configuration by the user to view in context to their role. Additional capabilities provide for the displaying of related tasks such as Incidents, Problems, Changes and Certification Tasks.	Active	false	com.glide.diagrammer,com.glideapp.bsm_map2
Knowledge Blocks	com.snc.knowledge_blocks	This plugin adds an advanced editing feature to Knowledge Management which allows user to create re-usable content blocks that can be included in existing knowledge articles. This feature will give the ability to have one large article and be able to just display pieces of that article to specific users.	Active	true	com.snc.knowledge_advanced.installer
Knowledge Management Core	com.glideapp.knowledge	Installs the core Knowledge Management items used to allow other Knowledge related plugins to work, such as Knowledge V3, Knowledge Advanced, Knowledge Service Portal. This plugin is activated by default.	Active	true	com.glide.ui.angular,com.glide.ui.ng,com.glideapp.user_criteria,com.snc.db.rotation,com.glideapp.live_feed_v2,com.glideapp.report.knowledge.overview
Knowledge Document	com.snc.knowledge_document	Adds knowledge-based functionalities to the Managed Documents plugin. You can create a knowledge article from a document, or update a knowledge document to a newer revision.	Inactive	false	com.snc.document_management
Knowledge Management - External Content Integration	com.snc.knowledge.external_integration	Adds external content search capabilities to the knowledge management application. Once configured, this feature creates a copy of the external content on ServiceNow as knowledge articles, and then indexes the articles through Zing Search. You must have appropriate reuse and copy privileges before you configure an external source to be searchable using this feature.	Inactive	true	com.snc.core.automation.connection_credential, com.snc.knowledge3, com.snc.knowledge_advanced.installer
Knowledge Management - Mobile Requestor	com.glideapp.knowledge.mobile_requestor	This is a maintenance plugin used to activate Knowledge Management Mobile Requestor features.	Inactive	false	com.glideapp.knowledge,com.glide.script.vtable,com.glide.mobile-employee.webview,com.glide.mobile-employee.search
Knowledge Management - Service portal	com.snc.knowledge_serviceportal	Provides knowledge management features on the service portal.	Active	false	com.glide.service-portal.esm, com.snc.knowledge3
Knowledge Management Advanced	com.snc.knowledge_advanced	This plugin adds advanced features to Knowledge Management such as version control and subscriptions. It requires that all Knowledge bases are Knowledge v3. Please use Knowledge Management Advanced Installer plugin to activate.	Inactive	false	com.snc.knowledge3
Knowledge Management Advanced Installer	com.snc.knowledge_advanced.installer	Use this plugin to install the Knowledge Advanced plugin. When you activate/upgrade this plugin, it will do validations on knowledge articles and knowledge bases to make sure that the Knowledge Advanced plugin can be successfully installed. If validation fails, look at the errors in the Plugin Activation Logs and follow instructions given to fix them. Once all the issues are fixed, please re-run this plugin to install Knowledge Advanced.	Inactive	false
Knowledge Management V3	com.snc.knowledge3	Activate this plugin when you upgrade from Eureka or earlier.	Active	true	com.glide.ui.angular, com.glide.ui.ng, com.glideapp.knowledge2, com.glideapp.user_criteria, com.snc.contextual_search, com.snc.db.rotation, com.glideapp.live_feed_v2, com.glideapp.report.knowledge.overview
Knowledge Management Wiki Support	com.glideapp.knowledge2.wiki	Activate this plugin to enable support for Wiki type Knowledge articles.	Active	false	com.glide.wiki, com.glideapp.knowledge2
Knowledge Product Entitlements	com.snc.kb_product_entitlements	Knowledge Product entitlements, enables Customer Service admins to restrict access to customers based on products they are entitled to.	Inactive	false	com.sn_customerservice
KPI Composer (New in Orlando)	sn_kpi_composer	KPI Composer is an application for designing KPIs and Dashboards by using performance measurement methodologies.	Active	false
LDAP Support Enhanced UI	com.glide.ldap.ui		Inactive	false	com.glide.ui.ng.guided_flow, com.glide.ldap
Legal Service Management (Maintainance mode only) Planned for deprecation after Feb 1, 2023	com.snc.legal_service_automation	Manages legal matters and enables users to report and track matters. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	true	com.snc.service_management.core
Legal Service Management CMS Portal	com.snc.legal_service_automation.cms	Lets you launch Legal Service Automation and other service management applications from a single CMS page. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.legal_service_automation, com.snc.service_management.core.cms
Legal Service Management Mobile	com.snc.legal_service_automation_m	Manages Legal Service Management mobile components.	Inactive	true	com.snc.legal_service_automation, com.snc.service_management_m
Limit Concurrent Sessions	com.glide.limit.concurrent.sessions	Activate this plugin to limit concurrent interactive sessions on the instance.	Inactive	false
Link Generator	com.snc.linkgenerator	Activates the Link Generator that allows you to create deep links on an HR form to access information outside the application. You can generate URLs to manage content, knowledge articles, and catalogs or access social media or fulfillment requests	Inactive	true
List v2	com.glide.list_v2	Updates to the display of lists that include a cleanup UI, hierarchical lists, and related lists embedded in forms.	Active	false	com.glide.tiny_url, com.glide.ui_list_edit_with_form, com.glide.db_context_menu
List v3 Components	com.glide.ui.list_v3_components	Provides components required for List v3, including REST endpoints and Angular components.	Active	false	com.glide.ui.list_api, com.glide.ui.ng, com.glide.ui.ng.amb, com.glide.ui.ng.form_elements, com.glide.ui.ng.filter, com.glideapp.report.charting_v2
Live Agent Conversation Settings	com.glide.cs.live_agent_settings	Live Agent Conversation Settings	Active	false	com.glide.interaction
Live Feed	com.glideapp.live_feed_v2	Provides an updated application to post and share content in a ServiceNow instance.	Active	true	com.glideapp.live_feed, com.glideapp.ui_components
Live Feed	com.glideapp.live_feed	Provides a place to post and share content in a ServiceNow instance.	Active	true	com.glide.custom_web_service, com.glideapp.live_common, com.glide.notification
Live Feed Document - follow tasks (Incident, Change, etc.)	com.glideapp.live_feed_document	Enables you to manage your task conversations and comments from My Feed or a document group.	Active	false	com.glideapp.live_feed
Magellan Navigator	com.glide.ui.magellan_navigator	Provides a redesigned application navigator for UI16. Combines standard navigation capabilities, customizable favorites, and recently accessed items in a single responsive control.	Active	false	com.glide.ui.magellan_navigator_api, com.glide.ui.doctype, com.glide.ui.ng
Maintenance Schedules	com.snc.maintenance_schedules	Links configuration items to maintenance schedules. The maintenance schedules are checked against the planned dates for changes, and those that appear outside the maintenance schedule are so marked.	Active	false	com.glide.schedules, com.snc.cmdb
Major Issue Management	com.sn_majorissue_mgt	A set of capabilities used to manage customer-facing communications and resolution processes for common issues.	Inactive	true	com.sn_customerservice, com.sn_publications, com.snc.task_communication_management
Managed documents	com.snc.document_management	Lightweight, ITIL-based solution for managing electronic documents within your ServiceNow instance. To enable the ability to publish to the knowledge base, activate the Knowledge Document plugin.	Inactive	true
Marketing Service Management (Maintainance mode only) Planned for deprecation after Feb 1, 2023	com.snc.marketing_service_automation	Manages marketing requests and enables users to report and track those requests. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	true	com.snc.service_management.core
Marketing Service Management CMS Portal	com.snc.marketing_service_automation.cms	Lets you launch Marketing Service Automation and other service management applications from a single CMS page. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.marketing_service_automation, com.snc.service_management.core.cms
Marketing Service Management Mobile	com.snc.marketing_service_automation_m	Manages Marketing Service Management mobile components.	Inactive	true	com.snc.marketing_service_automation, com.snc.service_management_m
Merge Tool	com.glide.ui.mergetool	User interface for performing merges between two payloads.	Active	false	com.glide.ui.angular, com.glide.snc_code_editor
Metadata Source Control	com.glide.source_control	Source control integration applies and commits changes in an external repository.	Active	false	com.glide.system_update_set
Metadata Tree	com.snc.metadata_tree	Hierarchical representation of metadata.	Active	false	com.snc.apps_file
Metadefender Integration	com.snc.threat.metadefender	Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.threat.intelligence
Metric Definition	com.glide.metrics	Provides an easy, declarative way to define metrics and allows the definitions to be tracked and stored by the system.	Active	true	com.glide.schedules
MetricBase	com.snc.clotho	Time-series data storage and processing.	Inactive	false	com.glide.highcharts, com.glide.hub.flow_trigger
MetricBase Demo	com.snc.clotho.demo	Sample time-series data you can use to explore MetricBase functionality.	Inactive	true	com.snc.clotho
Microsoft AD Spoke for IntegrationHub	com.sn.ad.spoke	The AD Spoke for IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate the management of users, groups, computers, and objects in AD.	Inactive	false	com.glide.hub.designer_backend.model, com.glide.hub.action_step.powershell
Microsoft Azure AD Spoke for IntegrationHub	com.sn.azure_ad.spoke	The Azure AD Spoke for IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate the management of users, security groups, and office groups. User management includes applying licenses that result in user provisioning into Office 365.	Inactive	false	com.glide.hub.designer_backend.model, com.glide.hub.action_step.rest
Microsoft Azure Translation Spoke	com.glide.microsoft_translation_spoke	Using Microsoft translation services, it adds ability to translate text from one language to another and detect the language of text.	Inactive	false	com.glide.hub.integrations
MID Server	com.glideapp.agent	The Management, Instrumentation, and Discovery (MID) Server is a Java application that runs as a Windows service or UNIX daemon. The MID Server facilitates communication and movement of data between the ServiceNow platform and external applications, data sources, and services.	Active	false	com.glide.custom_web_service
MID Server Distributed Cluster	com.snc.agent.distributed.cluster	Enables the MID Server distributed cluster type, for Operational Intelligence.	Inactive	false	com.snc.sa.metric
Mobile Analytics	com.glide.mobile.analytics	Checks for new mobile applications to register, syncs Mobile Analytics instance settings to the ServiceNow server, and provides users access to the Mobile Analytics Dashboard. This plugin adds the mobile_analytics_admin and mobile_analytics_viewer roles.	Active	false	com.glide.serviceproxy
Mobile Employee My Assets	com.glide.mobile-employee.myassets	This plugin contains the configuration and records to create the my assets view that are used in Mobile Employee Experience native application. Do not activate this plugin directly. Activating com.glide.mobile-employee will activate this plugin for you.	Inactive	false
Mobile Device ITIL and Service Management	com.snc.itil_mobile	Applications and modules for ITIL and Service Management.	Active	false	com.glide.labels, com.glide.mobile
Mobile Studio	com.glide.sg-studio	Plugin for Mobile Studio	Active	false	com.glide.sg
Mobile UI	com.glide.ui.m	User interface for mobile devices running iOS 6+ or Android 4+ with the Chrome browser. Provides nearly full-product functionality. Adds a System Mobile UI application to the application navigator in the standard UI for configuring the mobile UI.	Active	true	com.glide.wiki, com.glide.labels, com.glide.db_images, com.glide.ui.font_icons, com.glide.ui.ng, com.glide.ui.zepto, com.glide.ui.tablet.theme, com.glide.ui.recent_selections, com.glide.ui.table_titles, com.snc.platform.security.oauth, com.glide.ui.magellan_navigator_api, com.glide.ui.list_api, com.glide.notification.push
Mobile Whitelabel (New in Orlando)	com.glide.sn-mobile-whitelabel	Mobile Whitelabel plugin to handle custom app branding requests, statuses, and publishing.	Inactive	false
Model Management	com.snc.model	Enables you to manage and maintain model categories, models, suites, and bundled models.	Active	true
Mutex stats	com.glide.stats.mutex	Mutex stats.	Active	false	com.glide.stats
My Assets	com.snc.asset_myassets	Provides users with self-service access to their own assets, contracts, and requests.	Active	false	com.snc.asset_management
Name-Value Pairs field editor	com.glide.ui.name_values_editor	Adds a detailed editor for name-value pairs field types.	Active	false	com.glide.ui.ng
Natural Language Query (New in Orlando)	com.snc.nlq	Enable this plugin to activate the Natural Language Query (NLQ) service in ServiceNow UI. NLQ translates natural language utterances into glide queries and retrieves information from Glide DB. Beginning in Orlando, this capability is exposed through Analytics Center.	Inactive	flase	com.glide.platform_ml
Next-Gen BSM	com.snc.ng_bsm	Next Generation BSM (NG-BSM) built on D3 and Angular. Provides an enhanced, modern interactive graphical interface to visualize Configuration Items (CIs) and their relationships. Provides filtering capabilities to manage data being displayed and displays related information for CIs such as Events, Incidents, Problems, and Changes.	Active	false	com.glide.ui.heisenberg
NG Common for the Guided Flow experience	com.glide.ui.ng.guided_flow	Common Angular Components for the Guided Flow experience.	Inactive	false	com.glide.ui.tablet.theme, com.glide.ui.ng, com.glide.ui.themes.doctype
NG shared components	com.glide.ui.ng	Provides libraries and services common to plugins using Angular.	Active	false	com.glide.ui.angular, com.glide.ui.angularui, com.glide.ui.ng.amb
NLU Common Model (New in Orlando)	com.glide.nlu.model	The NLU Common Model plugin packages commonly used pattern entities that can be imported and used in any NLU model in the NLU Model Builder. Commonly used patterns like email, phone and ServiceNow specific pattern entities like INT, RITM are made available.	Inactive	false	com.glide.nlu
NLU Model Builder	com.snc.nlu_studio	Enables the creation of Natural Language Understanding (NLU) models. These models can understand the intent (action) and entities (details about the action) for a given user utterance/sentence.	Active
NLU Model Builder - Core	com.glide.nlu	Core NLU. Installs the required tables for persisting NLU models that are created using the NLU Model Builder.	Active	false
Normalization Data Services Client	com.glide.data_services_canonicalization.client	Helps maintain consistency by ensuring that records for a given company refer to that company by the same name.	Inactive	false	com.snc.cmdb
Normalization Data Services Configuration	com.glide.data_services_canonicalization.config	Normalization Data Services Configuration.	Active	false	com.snc.guided_setup
Notification Preference Service	com.glide.notification.preference.service	Defines javascript and REST API for configuring notification preferences.	Active	false	com.glide.notification
Notification Preference User Interface	com.glide.notification.preference.ui	Defines the user interface for the Notifications tab in the system settings menu.	Active	false	NG shared components, com.glide.notification.subscription, Notification System Push Addon, com.glide.notification.preference.service
Notification System Push Addon	com.glide.notification.push	Adds support for push notifications to the notification system.	Active	false	com.glide.notification, com.glide.push
Notify	com.snc.notify	Provides powerful platform features for workflow-driven voice calls, conference calls, and SMS messages making it possible to create flexible Interactive Voice Response (IVR) systems to do virtually anything. Requires the Twilio Driver and a separate contract with Twilio for SMS and Voice capabilities.	Inactive	true	com.glide.phone_number, com.snc.notify.twilio
Notify - Twilio Driver	com.snc.notify.twilio	Provides Notify support for Twilio. Requires a separate contract with Twilio for SMS/Voice capabilities.	Inactive	false	com.glide.phone_number
OAuth 2.0	com.snc.platform.security.oauth	The implementation of OAuth 2.0 to support token granting and authentication.	Active	false	com.glide.certificates, com.snc.platform.security.oauth.legacy
OAuth 2.0 legacy (Do not activate. Use 'OAuth 2.0')	com.snc.platform.security.oauth.legacy	Legacy implementation of OAuth 2.0. Install com.snc.platform.security.oauth instead.	Active	false
ODBC Commons	com.glide.odbc.commons	ODBC Commons.	Active	false
On-Call Scheduling	com.snc.on_call_rotation	Provides the ability to create on-call schedules and escalation trees. When an incident is created, dynamically route the escalation to an on-call resource. On Call allows you to configure and build different on-call schedules per process and assignment group. When utilizing the Notify plugin, resources can use SMS and Voice escalations to interact with the escalation to acknowledge incidents, and so on.	Inactive	true	com.glide.schedules, com.glide.notification, com.glide.ui.ng, com.snc.app.calendar, com.snc.fullcalendar
Openframe	com.sn_openframe	An interface to integrate external communication systems with ServiceNow. This plugin brings a UI frame that is accessible and available anywhere within ServiceNow screens.	Inactive	false	com.glide.ui.ng
Operational Intelligence	com.snc.sa.metric	Operational Intelligence provides the ability to capture, and then explore and analyze operational metrics data, identifying and indicating anomalies.	Active	false	com.glideapp.itom.snac, com.snc.sa.mid.webserver, com.snc.clotho, com.glide.highcharts, com.snc.agent.distributed.cluster,com.glide.ui.list_v3_components, com.snc.itom.ui, com.snc.sa.metric.health, com.oi-scoped-app,
Operational Intelligence - WS Scoped App	com.oi-scoped-app	Operational Intelligence - Workspace Scoped App for different user interfaces.	Active	false	com.glide.graphq
Operator Workspace	com.itom-noc-app	Content for Operator Workspace. New Dashboard page for the Operator role on the Agent Workspace page.	Inactive	false
Ordered Email Processing	com.glide.email_ordered_processing	Allows inbound email actions to be ordered, and programmatically stop processing.	Active	false
Organization Extension	com.snc.organization_extension	Provides Goals, Enterprise Strategy and Business Unit strategy entities.	Active	true
Organization Management	com.snc.organization_management		Active	false
Outbound Email Notifications	com.glide.email_outbound	Enables outbound email notifications.	Active	false
Outbound HTTP Log	com.glide.outbound_http_log	Outbound HTTP request log	Active	false
Outbound Tracking	com.glide.outbound_tracking	Outbound request tracking.	Active	false	com.glide.usageanalytics
Outlook Actionable Messages	com.sn_ms_oam	Outlook Actionable Messages	Active	false	com.snc.platform.security.oauth
Overview Pages	com.glide.ui.overview_help	Framework for Overview pages.	Active	false	com.glide.ui.angular
Packages Call Removal Tool	com.glide.script.packages_call_removal	Scans scripts for Packages calls to ServiceNow Java classes, proposes changes to replace them with alternate scriptable names, and facilitates the script changes. Packages calls to ServiceNow Java classes will eventually be disallowed in a future ServiceNow release, and this utility helps prepare an instance for that.	Inactive	false
PA Dashboard for NLU Model Builder (New in Orlando)	com.glide.nlu.pa	The NLU Model Builder PA plugin tracks the performance of NLU models being used in Virtual Agent. The plugin packages an NLU Performance dashboard which reports on how many predictions were correct, how many predictions were skipped by the NLU model and how many were considered wrong by VA users.
Password Reset	com.glideapp.password_reset	Provides the ability to create self-service and service desk password reset processes for a ServiceNow instance.	Active	true	com.snc.process_flow_formatter, com.glide.notification, com.glide.usageanalytics
Password Reset - Orchestration Add-on	com.glideapp.password_reset.addon.orchestration	Password reset add-on to enable the use of ServiceNow Orchestration. Includes support for Active Directory and remote SOAP based credential systems.	Inactive		Password Reset, Orchestration
Password Reset Spoke	com.sn.password_reset.ah	Provides subflows and actions in IntegrationHub required for the Password Reset application.	Active	false	com.glide.hub.designer_backend.model
Password Reset Windows App	com.glideapp.password_reset_desktop	Password Reset Windows integration.	Inactive	false
PDF Generator	com.snc.pdf_generator	Provides a tool to generate PDF documents. The Human Resources application uses this with various documents.	Inactive	false	com.snc.signaturepad
Performance Analytics	com.snc.pa	Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets.	Active	false	com.glide.ui.angular, com.glideapp.report, com.glideapp.home.publishers, com.snc.core.automation, com.glide.usageanalytics
Performance Analytics - Administrator Console	com.snc.pa.administration.console	A single console where you can: Explore and manage Performance Analytics widgets and dashboards, including Analytics and Reporting Solutions Diagnose and resolve configuration errors View usage analytics Modify advanced configuration settings Access ServiceNow help.	Active	false	com.snc.pa, com.glide.ui.ng, com.glide.ui.ng.amb, com.snc.pa.diagnostics, com.snc.pa.usage.overview
Performance Analytics - Configuration Generator	com.snc.pa.configurationgenerator	Provides a configuration generator for creating a set of Performance Analytics indicators, breakdowns, dashboards, and widgets based on the task-derived table.	Inactive	false	com.snc.pa
Performance Analytics - Content Pack - Advanced Work Assignment	com.snc.pa.awa	Provides Performance Analytics indicators and visualizations for Advanced Work Assignment. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Active	false	com.snc.pa,com.glide.awa
Performance Analytics - Content Pack - Application Portfolio Management	com.snc.pa.apm	Application Portfolio Management dashboards developed using Performance analytics premium.	Inactive	true	com.snc.apm, com.snc.pa
Performance Analytics - Content Pack - Application Portfolio Management and Change Management	com.snc.pa.apm.change_request	Provides integration of Application Portfolio Management with Change Management which enables performance analytics dashboards of business applications associated with Change requests. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.	Inactive	true	com.snc.apm, com.snc.pa, com.snc.pa.change
Performance Analytics - Content Pack - Application Portfolio Management and Problem Management	com.snc.pa.apm.problem	Provides integration of Application Portfolio Management with Problem Management which enables performance analytics dashboards of business applications. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.	Inactive	true	com.snc.apm, com.snc.pa, com.snc.pa.problem
Performance Analytics - Content Pack - Change Management	com.snc.pa.change	Provides Performance Analytics indicators and visualizations for Change Management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Inactive	false	com.snc.pa, com.glideapp.report.itsm.change.overview
Performance Analytics - Content Pack - Cloud Management	com.snc.pa.cmp	Provides Performance Analytics indicators and visualizations for Cloud Management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Inactive	false	com.snc.pa, com.snc.runbook_automation.virtualization
Performance Analytics - Content Pack - Communities	com.snc.pa.communities	Provides Performance Analytics indicators and visualizations for Communities. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Inactive	false	com.snc.pa, com.sn_communities
Performance Analytics - Content Pack - Configuration Management (CMDB)	com.snc.pa.cmdb	Provides Performance Analytics indicators and visualizations for Configuration Management (CMDB). Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Inactive	false	com.snc.pa, com.snc.cmdb, com.snc.pa.change
Performance Analytics - Content Pack - Content Analytics	com.snc.pa.premium.content_analytics	Content Analytics - Performance Analytics	Active	false	com.sn_content_analytics,com.snc.pa.premium
Performance Analytics - Content Pack - Content Automation	com.snc.pa.premium.content_automation	Content Automation Analytics	Active	false	com.sn_content_analytics,com.sn_content_automation,com.snc.pa.premium
Performance Analytics - Content Pack - Customer Service Management - Advanced	com.snc.pa.customer_service_advanced	Updates the Customer Service dashboard and incorporates indicators for the following plugins: Major Issue Management, Customer Service Case Action Status, Customer Service with Request Management, Customer Service with Service Management, Agent Chat, Advanced Work Assignment for CSM, and Performance Analytics - Content Pack - Advanced Work Assignment. Activate these plugins in order to view the related indicators. Without these plugins, indicators may not display correctly. Activation of the Performance Analytics â€“ Content Pack â€“ Customer Service Management - Advanced plugin on production instances may require a separate performance Analytics license. Contact ServiceNow for details.	Active	false	com.snc.pa,com.glideapp.report.customer_service,com.sn_customerservice,com.snc.pa.spotlight
Performance Analytics - Content Pack - Customer Service	com.snc.pa.customer_service	Provides Performance Analytics indicators and visualizations for Customer Service. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Inactive	false	com.snc.pa, com.glideapp.report.customer_service, com.sn_customerservice, com.sn_customerservice_pa
Performance Analytics - Content Pack - Discovery	com.snc.pa.discovery	Performance Analytics content pack for Discovery. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Inactive	false	com.snc.pa, com.snc.pa.cmdb, com.snc.discovery
Performance Analytics - Content Pack - Event Management	com.snc.pa.em	Performance Analytics content pack for Event Management core. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Inactive	false	com.snc.pa, com.glideapp.itom.snac, com.glideapp.report.em
Performance Analytics - Content Pack - Field Service Management	com.snc.work_management_pa	Provides Performance Analytics content for Field Service Management. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	true	com.snc.pa, com.snc.work_management
Performance Analytics - Content Pack - Financial Management	com.snc.pa.fm	Provides Performance Analytics indicators and visualizations for Financial Management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Inactive	false	com.snc.financial_management, com.snc.pa
Performance Analytics - Content Pack - Financial Management for Customer Service	com.snc.pa.fm.csm	Enables Performance Analytics dashboards for Financial Management associated with Customer Service Management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Inactive	true	com.snc.financial_management_for_csm, com.snc.pa
Performance Analytics - Content Pack - Financial Management for Field Service Management	com.snc.pa.fm.fsm	Enables Performance Analytics dashboards for Financial Management associated with Field Service Management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Inactive	false	com.snc.financial_management_for_fsm, com.snc.pa
Performance Analytics - Content Pack - Financial Management for Financial Planning	com.snc.pa.financial_planning	Enables Performance analytics dashboards to associated to Financial Planning Process. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.	Inactive	true	com.snc.financial_planning, com.snc.pa
Performance Analytics - Content Pack - GRC: Audit Management	com.sn_audit_pa	Provides Performance Analytics reports for the GRC Audit Management application. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details.	Inactive	false	com.sn_grc_pa, com.sn_audit
Performance Analytics - Content Pack - GRC: Policy and Compliance Management	com.sn_compliance_pa	Provides Performance Analytics reports for the GRC Policy and Compliance Management application. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details.	Inactive	false	com.sn_grc_pa, com.sn_compliance
Performance Analytics - Content Pack - GRC: Risk Management	com.sn_risk_pa	Provides Performance Analytics reports for the GRC Risk Management application. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details.	Inactive	false	com.sn_grc_pa, com.sn_risk
Performance Analytics - Content Pack - Human Resources Employee Document Management Scoped App	com.sn_hr_employee_files_pa	Provides Performance Analytics reports and dashboards for Employee Document Management.	Inactive	false	com.sn_employee_document_management, com.sn_hr_core
Performance Analytics - Content Pack -Vulnerability Response (Available in the ServiceNow Store)	sn_vul_analytics	Provides an integration of Vulnerability Response with Performance Analytics for trend-based reporting. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.		true	com.snc.pa, com.snc.treemap, sn_vul
Performance Analytics - Content Pack - Human Resources Lifecycle Events Scoped App	com.sn_hr_lifecycle_pa	Enables you to define and track key performance indicators (KPIs) for Enterprise Onboarding and Transitions and show these in scorecards and dashboards. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details.	Inactive	false	com.sn_hr_lifecycle_events
Performance Analytics - Content Pack - Human Resources Scoped App	com.sn_hr_pa	Enables you to define and track key performance indicators (KPIs) for HR and show these in scorecards and dashboards. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details.	Inactive	true	com.sn_hr_core
Performance Analytics - Content Pack - Incident SLA Management	com.snc.pa.sla	Performance Analytics content pack for Incident SLA Management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Inactive	false	com.snc.pa
Performance Analytics - Content Pack - ITSM Dashboards	com.snc.pa.itsm_dashboards	Performance Analytics content pack for ITSM Dashboards. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Inactive	false	com.snc.pa.change, com.snc.pa.problem, com.snc.pa.request, com.snc.pa.request2, com.snc.pa.knowledge, com.snc.pa.sla, com.snc.pa.spotlight.incident
Performance Analytics - Content Pack - Knowledge Management	com.snc.pa.knowledge_v2	Performance Analytics content pack for Knowledge Management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Inactive	false	com.snc.pa, com.snc.knowledge3, com.glideapp.report.knowledge.overview
Performance Analytics - Content Pack - Operational Intelligence	com.snc.sa.metric.pa.content	Performance Analytics content pack for Analytics and Reporting Operational Intelligence Solution Dashboard and KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Inactive	false	com.snc.sa.metric, com.snc.pa, com.glideapp.canvas, com.snc.pa.em
Performance Analytics - Content Pack - Problem Management	com.snc.pa.problem	Provides Performance Analytics indicators and visualizations for Problem Management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Inactive	false	com.snc.pa, com.glideapp.report.itsm.problem.overview
Performance Analytics - Content Pack - PPM Standard Dashboards	com.snc.pa.pmo_dashboards	Performance Analytics content pack for PPM Standard core. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Active	false	com.snc.pps_dashboards, com.snc.financial_planning_pmo
Performance Analytics - Content Pack - PPM Standard	com.snc.pps_dashboards	Performance Analytics content pack for Project Portfolio Suite Dashboards core. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Inactive	false	com.snc.pa, com.snc.project_portfolio_suite
Performance Analytics - Content Pack - Request Management (Requested Item)	com.snc.pa.request	Performance Analytics content pack for Request Management for Requested Items. Installed with Performance Analytics - Premium. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Inactive	false	com.snc.pa
Performance Analytics - Content Pack - Request Management (Requests)	com.snc.pa.request2	Performance Analytics content pack for Request Management for Requests. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Inactive	false	com.snc.pa
Performance Analytics - Content Pack - Service Desk Chat	com.snc.pa.chat	Provides Performance Analytics indicators and visualizations for Service Desk Chat. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Inactive	false	com.glide.connect, com.glide.connect.support, com.glide.connect.managers_dashboard, com.snc.pa
Performance Analytics - Content Pack - Service Mapping	com.snc.service-mapping.pa.content	Performance Analytics content pack for Service Mapping Dashboard and KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Inactive	false	com.snc.pa, com.snc.pa.cmdb
Performance Analytics - Content Packs for ITSM	com.snc.pa.premium.all_content	Installing this plugin installs content packs for Incident, Problem, Change, Incident SLA, Knowledge, and Requested Items for Performance Analytics.	Inactive	false	com.snc.pa.change, com.snc.pa.problem, com.snc.pa.request, com.snc.pa.request2, com.snc.pa.knowledge, com.snc.pa.sla
Performance Analytics - Content Pack - Time Card Management (New in Orlando)	com.snc.pa.time_card	Performance Analytics content pack for Time card management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Active	false	com.snc.pa
Performance Analytics - Context Sensitive Analytics for Change Management	com.snc.pa.change.context_sensitive_analytics	Provides additional ability to open PA context sensitive PA dashboards in change request form based on UI actions.	Inactive	false	com.snc.pa, com.snc.pa.change
Performance Analytics - Context Sensitive Analytics for Chat	com.snc.pa.chat.context_sensitive_analytics	Provides additional dashboard to analyze Connect Support metrics for support queues in Performance Analytics. Adds a related link to the Chat Queue Entry [chat_queue_entry] form to quickly display Performance Analytics metrics for the associated queue.	Inactive	false	com.snc.pa, com.snc.pa.chat
Performance Analytics - Context Sensitive Analytics for Customer Service	com.snc.pa.cs.context_sensitive_analytics	Performance Analytics adding ability to open PA context-sensitive dashboards in customer service form based on UI actions.	Inactive	false	com.snc.pa, com.snc.pa.customer_service, com.sn_customerservice, com.snc.pa.customer_service
Performance Analytics - Context Sensitive Analytics for Incident	com.snc.pa.incident.context_sensitive_analytics	Performance Analytics adding ability to open PA context-sensitive dashboards in incident form based on UI actions.	Inactive	false	com.snc.pa
Performance Analytics - Context Sensitive Analytics for Problem Management	com.snc.pa.problem.context_sensitive_analytics	Performance Analytics adding ability to open PA context sensitive PA dashboards in problem form based on UI actions.	Inactive	false	com.snc.pa, com.snc.pa.problem
Performance Analytics - Data Collector. (Deprecated.) Use plugin Performance Analytics instead	com.snc.pa.dc	Data Collector for Performance Analytics. Deprecated. Use plugin Performance Analytics instead.	Inactive	false
Performance Analytics - Diagnostics	com.snc.pa.diagnostics	Enables users to run diagnostics on Performance Analytics records and related applications.	Active	false	com.snc.pa
Performance Analytics - Domain Support	com.snc.pa.domain_support	The Performance Analytics Domain Support plugin provides additional features to support scores collection on domain separated instances. This plugin requires the Performance Analytics Premium and Domain Separation plugins to be installed.	Active	false	com.snc.pa.premium,com.glideapp.dashboards,com.glide.domain.msp_extensions.installer
Performance Analytics - Example - LinkedIn	com.snc.pa.linkedin	Automatically imports LinkedIn data historically and daily.	Inactive	false	com.snc.pa
Performance Analytics - Example - Stocks Quotes	com.snc.pa.stock	Automatically imports stock quotes data historically and daily.	Inactive	false	com.snc.pa
Performance Analytics - Example - Twitter	com.snc.pa.twitter	Automatically import Twitter data historically and daily.	Inactive	false	com.snc.pa
Performance Analytics - Instance Security Dashboard	com.snc.pa.instance_sec_dash	Instance Security Dashboard using Performance Analytics. Refer to the ServiceNow Product Documentation for more details.	Inactive	false	com.snc.pa, com.glide.instance_sec_dash
Performance Analytics - PA Solution Library	com.snc.pa.solution.library	Allows you to upgrade the visuals of dashboards that are shipped in other content packs. Upgrade or duplicate whole dashboards or selected elements.	Active	false	com.snc.pa
Performance Analytics - Premium	com.snc.pa.premium	Enables the functionality provided by the fully licensed version of Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days	Inactive	false	com.snc.pa
Performance Analytics - Scores Migration	com.snc.pa.scores_migration	Installing this plugin will migrate scores from old tables to new tables. To provide optimal performance, the Scores [pa_scores] table is being migrated to Scores Level 1 [pa_scores_l1] and Scores Level 2 [pa_scores_l2]. During migration you cannot collect, modify, or delete scores. Scheduled data collection and cleanup jobs will not run during migration.	Active	false	com.snc.pa
Performance Analytics - Spotlight	com.snc.pa.spotlight	Enables records to be ranked by multiple weighted criteria. When a record surpasses a threshold of total weights, a Spotlight is created to highlight that record.	Inactive	false	com.snc.pa
Performance Analytics - Spotlight - change spotlight content pack	com.snc.pa.spotlight.change	Provides preconfigured Spotlight components and a dashboard to identify and prioritize Change records according to multiple weighted criteria. Requires fully licensed Performance Analytics.	Inactive	false	com.snc.pa.spotlight, com.snc.pa.change
Performance Analytics - Spotlight - Incident Spotlight content pack	com.snc.pa.spotlight.incident	Provides preconfigured Spotlight components and a dashboard to identify and prioritize Incident records according to multiple weighted criteria.	Inactive	false	com.snc.pa.spotlight, com.glideapp.canvas
Performance Analytics - Spotlight - Problem spotlight content pack	com.snc.pa.spotlight.problem	Provides preconfigured Spotlight components and a dashboard to identify and prioritize Problem records according to multiple weighted criteria. Requires fully licensed Performance Analytics.	Inactive	false	com.snc.pa.spotlight, com.snc.pa.problem
Performance Analytics - Spotlight - Request spotlight content pack	com.snc.pa.spotlight.request	Provides preconfigured Spotlight components and a dashboard to identify and prioritize Request records according to multiple weighted criteria. Requires fully licensed Performance Analytics.	Inactive	false	com.snc.pa.spotlight, com.snc.pa.request2
Performance Analytics and Reporting - Service Portal Widgets	com.snc.pa.sp.widget	Support for PA widgets in the Service Portal. A number of JavaScript and CSS libraries are included to be able to run PA widgets independently in the Service Portal.	Active	false	com.glide.service-portal
Performance Analytics Content Pack for Major Incident Management	com.snc.pa.incident.mim	Provides Performance Analytics indicators and visualizations for identifying and tracking major incidents. Extended functionality available with fully licensed Performance Analytics.	Inactive	false	com.snc.incident.mim
Performance Analytics Usage Overview	com.snc.pa.usage.overview	This plugin contains dashboards, reports, and indicators to monitor Performance Analytics and Reporting usage.	Active	false	com.snc.pa
Performance Analytics Premium	com.snc.pa.premium	Enables the functionality that you are entitled to with a subscription to Performance Analytics across all ServiceNow® products. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days	Inactive	false	com.snc.pa
Performance Analytics and Reporting - Service Portal Widgets	com.snc.pa.sp.widget	Support for PA widgets in the Service Portal. A number of JavaScript and CSS libraries are included to be able to run PA widgets independently in the Service Portal.	Inactive	false	com.glide.service-portal
Performance Analytics Premium for APM	com.snc.pa.premium.apm	Enables the Performance Analytics functionality that you are entitled to with a subscription that includes APM and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days	Inactive	false	com.snc.pa
Performance Analytics Premium for Business Management	com.snc.pa.premium.itbm	Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Business Management and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days	Inactive	false	com.snc.pa
Performance Analytics Premium for Cloud Control Center	com.snc.pa.premium.ccc	Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Cloud Control Center and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days	Inactive	false	com.snc.pa
Performance Analytics Premium for Customer Service	com.snc.pa.premium.cs	Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Customer Service and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days	Inactive	false	com.snc.pa
Performance Analytics Premium for Financial Management	com.snc.pa.premium.fm	Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Financial Management and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days	Inactive	false	com.snc.pa
Performance Analytics Premium for Human Resource Management	com.snc.pa.premium.hr	Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Human Resource Management and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days	Inactive	false	com.snc.pa
Performance Analytics Premium for IT Operations Management	com.snc.pa.premium.itom	Enables the Performance Analytics functionality that you are entitled to with a subscription that includes ITOM and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days	Inactive	false	com.snc.pa
Performance Analytics Premium for IT Operations Suite	com.snc.pa.premium.itos	Enables the Performance Analytics functionality that you are entitled to with a subscription that includes IT Operations Suite and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days	Inactive	false	com.snc.pa
Performance Analytics Premium for Project Portfolio Management	com.snc.pa.premium.ppm	Enables the Performance Analytics functionality that you are entitled to with a subscription that includes PPM and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days	Inactive	false	com.snc.pa
Performance Analytics Premium for Security Incident Response	com.snc.pa.premium.sir	Enables the Performance Analytics functionality that you are entitled to with a subscription that includes SIR and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days	Inactive	false	com.snc.pa
Performance Analytics Premium for Security Operations	com.snc.pa.premium.sir	Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Security Operations and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days	Active	false	com.snc.pa
Performance Analytics Premium for Service Management	com.snc.pa.premium.service_management	Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Service Mangement and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days	Inactive	false	com.snc.pa
Performance Analytics Premium for Service Watch Insight	com.snc.pa.premium.swi	Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Service Watch Insight and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days	Inactive	false	com.snc.pa
Performance Analytics Premium for Software Asset Management	com.snc.pa.premium.sam	Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Software Asset Management and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days	Inactive	false	com.snc.pa
Performance Dashboards	com.glide.performance_dashboards	Performance Dashboards	Active	false	com.glide.cms
Performance Metrics for VTB (New in Orlando)	com.glide.ui.vtb_metrics	Provides profiler page for benchmarking Java methods in Visual Task Board.	Inactive	false	com.glide.ui.vtb
Platform as a Service	com.snc.paas	Allows the development of custom applications to meet business needs.	Active	false	com.glideapp.workflow
Portfolio Management	com.snc.portfolio_management	The Portfolio Management plugin.	Inactive	false
PPM Mobile	com.sn_ppm.mobile	This plugin provides Project Portfolio Suite Mobile user experience. This provides access to project status and project status report in the agent mobile application. PPM Standard is required. But if it is not active, installing PPM Mobile also activates PPM Standard plugin.	Active	false	com.snc.financial_planning_pmo
PPM Ridac (New in Orlando)	com.snc.ppm_ridac	The PPM RIDAC flow actions plugin. Installs the flow actions needed for RIDAC conversions.	Active	false
PPM Standard Multicurrency (New in Orlando)	com.snc.ppm_multicurrency	Enable advanced ability to manage PPM financials in multiple currencies.	Inactive	true	com.snc.financial_planning_pmo, com.glide.currency2
Predictive Intelligence	com.glide.platform_ml	This is the new name for the Agent Intelligence plugin.	Active	false	com.glide.platform_ml_pa
Predictive Intelligence - Enhanced UI	com.snc.ml_ui	This plugin enhances the UI for Predictive Intelligence.	Active
Predictive Intelligence for Contextual Search (New in Orlando)	com.snc.contextual_search_ml	Enables customers to leverage machine-learning algorithms for searching with Contextual Search. For example: Similar Open Incidents. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.contextual_search, com.glide.platform_ml
Predictive Intelligence for Customer Service Management (New in Orlando)	com.snc.csm_ml	Enables customers to leverage machine learning algorithms for searching related cases in Customer Service Management. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.sn_customerservice, com.snc.contextual_search_ml
Predictive Intelligence for Knowledge Management	com.snc.knowledge_ml	Provides various Knowledge Management capabilities driven by machine-learning solutions. For example, capabilities such as similar articles and knowledge demand insights. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Note: When you install and activate the Predictive Intelligence for Knowledge Management plugin (com.snc.knowledge_ml), the Predictive Intelligence for Contextual Search plugin (com.snc.contextual_search_ml) is also activated.	Inactive	false	com.snc.contextual_search_ml
Predictive Intelligence Reports	com.glide.platform_ml_pa	This is the new name for the Agent Intelligence Reports plugin.	Active	false
Proactive Customer Service Operations	com.snc.proactive_cs_ops	Enables customers to create cases proactively from alerts either manually or through automation and track the accounts and the corresponding install base items affected by the alert.	Active	false	com.sn_majorissue_mgt, com.snc.install_base, com.glideapp.itom.snac, com.sn_cs_sm_request, com.snc.csm_action_status
Proactive Customer Service Operations with Event Management (New in Orlando)	com.snc.proactive_cs_itom	Provides an integration between Customer Service Management and ITOM Event Management. Enables customers to create cases proactively from alerts either manually or through automation and track the accounts and the corresponding install base items affected by the alert.	Inactive	false	com.snc.proactive_cs_ops, com.glideapp.itom.snac
Problem Management	com.snc.problem	Helps to identify the cause of a service interruption reported by a significant or recurring incidents.	Active	true	com.snc.service, com.glideapp.report.itsm.problem.overview
Problem Management — ATF Tests	com.snc.problem.atf	Delivers ATF tests for Problem Management.	Active	true
Problem Overview Homepage	com.glideapp.report.itsm.problem.overview	Displays Problem overview homepage.	Active	false	com.glideapp.report
Problem Management Best Practice - Madrid	com.snc.best_practice.problem.madrid	Helps to identify the cause of a service interruption reported by a significant or recurring incidents. Provides roles for problem management including a problem coordinator, problem manager and problem administrator. Provides fields to record the category, where the issue was first reported, the workaround, the cause notes and the fix notes. Searches for and attaches knowledge articles. Communicates when a workaround or fix is available.	Active	true	com.snc.problem,com.snc.problem_task
Problem Management Best Practice - Madrid - Knowledge Integration	com.snc.best_practice.problem.madrid.knowledge	Helps to identify the cause of a service interruption reported by a significant or recurring incidents. Create Known Error articles for Incident Deflection (requires Knowledge Management Advanced plugin to be activated).	Active	true	Problem Management Best Practice - Madrid (com.snc.best_practice.problem.madrid) and Knowledge Management Advanced Installer (com.snc.knowledge_advanced.installer)
Problem Management Best Practice - Madrid - State Model	com.snc.best_practice.problem.madrid.state_model	Provides support for state management to control how a problem or problem task is allowed to transition through a predefined list of states.	Inactive	true	Problem Management Best Practice - Madrid (com.snc.best_practice.problem.madrid)
Problem Overview Dashboard	com.snc.pa.problem.dashboards	Displays Problem Overview Dashboard.	Active	false	com.snc.problem
Problem Tasks	com.snc.problem_task	Adds a Problem Task table with a reference to the Problem table.	Active	false
Process Flow Formatter	com.snc.process_flow_formatter	Quickly summarizes multiple pieces of information about a process and displays the stages graphically at the top of a form.	Active	false
Procurement	com.snc.procurement	Allows users to create purchase orders and obtain items for fulfilling service catalog requests.	Inactive	true
Product Catalog	com.snc.product_catalog	Provides information about individual models. Models are specific versions or various configurations of an asset. Models published to the product catalog are automatically published to the service catalog.	Active	true
Program Common (New in Orlando)	com.snc.program_common	The Program Common plugin aids in planning, organizing and managing programs with basic features.	Active	false	com.snc.planned_task_v2, com.snc.itbm_security
Project Management	com.snc.project_management_v3	The Project Management application aids in planning, organizing and managing projects and resources in order to setup, execute, and complete a project faster and easier. Only upgrade is allowed for this plugin. Activation should be done through PPM Standard plugin.	Inactive	true	com.snc.project_management_delete, com.glide.schedules, com.snc.planned_task_v2, com.snc.time_card, com.snc.skills_management, com.snc.process_flow_formatter, com.snc.cost_management, com.snc.project_management_db_views, com.snc.project_workbench, com.snc.timeline_visualization, com.glide.ui.checklist
Project Management TeamSpace 1	com.snc.ppm_teamspace_1	Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other.	Inactive	true	com.snc.financial_planning_pmo
Project Management TeamSpace 2	com.snc.ppm_teamspace_2	Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other.	Inactive	false	com.snc.financial_planning_pmo
Project Management TeamSpace 3	com.snc.ppm_teamspace_3	Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other.	Inactive	false	com.snc.financial_planning_pmo
Project Management TeamSpace 4	com.snc.ppm_teamspace_4	Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other.	Inactive	false	com.snc.financial_planning_pmo
Project Management TeamSpace 5	com.snc.ppm_teamspace_5	Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other.	Inactive	false	com.snc.financial_planning_pmo
Project Portfolio Suite	com.snc.project_portfolio_suite	The Project Portfolio Suite (PPS) plugin activates an integrated set of applications for project portfolio management and IT software development. Only upgrade is allowed for this plugin. Activation should be done through PPM Standard plugin.	Inactive	true	com.snc.project_management_v3, com.snc.demand_management, com.snc.resource_management, com.snc.sdlc.scrum.pp, com.snc.test_mgmt, com.snc.sdlc.scrum.ppm_int, com.snc.test_mgmt.ppm_int, com.snc.program_management
PPM Standard	com.snc.financial_planning_pmo	Enables you to manage your demands, resources, portfolios and projects, and gives full visibility from idea to execution. It also helps you plan, track, and manage cost and budget on projects and demands in a portfolio to strike a balance between investment and returns. Agile management and test management help you to improve productivity and service delivery.	Inactive	true	com.snc.project_portfolio_suite, com.snc.financial_planning, com.snc.rate_model
PPM Standard - ATF Tests	com.snc.financial_planning_pmo.atf	ATF tests for PPM Standard	Active	false
Protocol Profile Manager	com.glide.protocol_profile	Defines properties associated to protocols such as default port and keystore.	Active	false
Proxy Agent for connecting to Natural Language Understanding providers	com.glide.nlu.proxy	The base NLU proxy agent for connecting to NLU providers. Intended for use by Virtual Agent and other clients.	Active	true
Proxy Agent to the IBM Watson Natural Language Understanding server	com.glide.nlu.ibmwatson.intent.discovery	Activates the IBM Watson Assistant Intent and Entity integration, which enables Virtual Agent to use intents, entities, and utterances defined in IBM Watson Assistant.	Inactive	false	com.glide.nlu.proxy
Proxy Agent to the Microsoft LUIS Natural Language Understanding server (New in Orlando)	com.glide.nlu.msluis.intent.discovery	Proxy agent to the Microsoft LUIS Natural Language Understanding server.	Inactive	false	com.glide.nlu.intent.discovery
Proxy Agent to the ServiceNow Natural Language Understanding server	com.glide.nlu.intent.discovery	Proxy agent for connecting to ServiceNow's NLU server for NLU intent discovery. Intended for use by Virtual Agent and other clients.	Active	false	com.glide.nlu.proxy
Push Feedback	com.glide.push.feedback	Collects feedback from the Apple push notification service or another feedback service. Provides a REST API for other instances to collect from this service.	Inactive	false	com.glide.push
Push Notification	com.glide.push	Defines push notification message enqueuing and sending Responsible for processing push notifications to their next destination.	Active	false
Push Retention	com.glide.push_retention	Provides retention policy for push notifications.	Active	false	com.glide.push, com.glide.auxdb
Qualys Vulnerability Integration (Available in the ServiceNow Store)	snc_vul_qualys	Provides the ability to integrate the ServiceNow Vulnerability Response application with the Qualys vulnerability scanner. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	snc_vul
Query stats	com.glide.stats.query	Query stats.	Active	false	com.glide.stats
Quick Actions	com.glide.quickactions	Enables slash commands in Agent Workspace chat.	Active	false
Quiz Designer	com.glide.quiz_designer	Provides the ability to send scored questionnaires quickly and easily to one or more users. A quiz may have categories of questions that are assigned only to some users.	Inactive	false	com.glide.assessment_designer.common, com.snc.assessment_core
Random Watermark Support	com.glide.email.random_watermark	Generate unpredictable watermarks, and enable matching on these watermarks in inbound emails.	Active	false	com.glide.mailbox
Rapid7 Vulnerability Integration (Available in the ServiceNow Store)	sn_vul_t7	Provides the ability to integrate the ServiceNow Vulnerability Response application with the Rapid7 Nexpose and InsightVM products. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.			sn_vul
Rate Limit for REST API	com.glide.rest.rate_limit	Rate Limit support for REST API	Active	true
Read only roles for Application Portfolio Management	com.snc.apm_read_roles	The plugin provides read only roles for Application Portfolio Management.	Active	false
Read only roles for PPM Standard	com.snc.pmo_read_roles	Read only roles for PPM Standard.	Active	false
Read-Only User Role	com.snc.read_only.role	Enables Read-Only user role functionality.	Active	false
Relationship Layout	com.glide.ui.relationship_layout	Enables scoped relationships to be associated to out-of-scope related list views.	Active	false
Release Management	com.snc.release_management_v2	The Release Management v2 plugin is a rewrite of the original release management module. All products, releases, features, and release tasks are planned_task extensions, and much of the project management functionality (Gantt charts, timelines, time cards) is shared with release.	Active	true	com.snc.release_management, com.snc.planned_task, com.snc.process_flow_formatter
Remote Tables	com.glide.script.vtable_demo	Supports remote tables and associated script definitions that can be used to retrieve and optionally cache data from external sources.Tra
Report - PDF Page Header Footer Templates	com.glideapp.report_page_hdrftr	Allows the user to configure and store page headers and footers for PDF reports.	Active	false	com.glideapp.report, com.glideapp.report2
Report Charting v2	com.glideapp.report.charting_v2	Installs V2 of ServiceNow charts with HighCharts.	Active	false	com.glideapp.report, com.glideapp.report2
Report Engine - use summary table for reports	com.glideapp.summary_report_engine	Causes the data from all reports, custom and standard, to be stored in the sys_report_summary table and separates the data from the rendering process for all reports. Report data is periodically purged from the sys_report_summary table (approximately every two hours).	Active	false	com.glideapp.report2
Report Security - enforce access control checks	com.glideapp.report_security	Enforces ACL checks when reports are created, deleted or updated.	Active	false	com.glideapp.report, com.glideapp.report2
Reporting Statistics Reports	com.glideapp.report_statreports	Provides reports and dashboards on reporting statistics.	Inactive	false	com.glideapp.report
Required Form Fields	com.snc.required_form_fields	Allows an administrator to specify required fields that cannot be removed from a form.	Inactive	false
Resource Management	com.snc.resource_management	Enables resource requesters and resource managers to plan, organize, and manage resources for both planned and unexpected work. Activating Resource Management automatically activates the Project Management plugin if it is not already active. Only upgrade is allowed for this plugin. Activation should be done through PPM Standard plugin.	Inactive	true	com.snc.schedule_loader, com.snc.process_flow_formatter, com.snc.cost_management, com.snc.pps_portal_common
Resource Matching Engine	com.snc.matching_rule	Provides a Resource Matching Engine.	Inactive	false	com.snc.skills_management, com.snc.agent_schedule
Responsive Canvas	com.glideapp.canvas	Enables responsive canvas. For dashboards, the responsive canvas dynamically responds to dashboard resizing and enables dragging to place and resize widgets. Easily find and preview widgets that you want to add directly from the canvas.	Active	false	com.glideapp.home, com.glide.text_search, com.glide.db_images, com.glide.ui.angular, com.glide.ui.ng
Responsive Dashboards	com.glideapp.dashboards	Easily create, modify, and share dashboards using responsive and dynamic widget layouts.	Active	false	com.glideapp.canvas, com.glideapp.home, com.glide.text_search, com.glide.db_images, com.glide.ui.angular, com.glide.ui.ng, com.snc.pa
REST API for global text search	com.glide.globalsearch	REST API for global text search.	Active	false	com.glide.rest
REST API Provider	com.glide.rest	Provides a REST API framework to support RESTful services.	Active	false	com.glide.ui.angular, com.glide.ui.heisenberg
Restore Deleted Records	com.snc.undelete	Restores deleted records from audited tables and references to those records. Also restores any records that were deleted as a result of a cascade delete rule.	Inactive	false
Role Delegation	com.snc.role_delegation	Allows an administrator to designate role delegators, who can delegate any role they have to members of their group.	Active	false	com.glideapp.workflow
Sales Force Automation application template	com.snc.sfa2	Provides tools to manage sales and marketing operations throughout the sales life cycle from lead generation through contract completion.	Inactive	true	com.snc.process_flow_formatter
Schema Map v3	com.glide.erd	Displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema.	Active	false	com.glide.diagrammer
Scoped Analytics Framework	com.glide.scoped_analytics_framework	Analytics Framework for Scoped Applications.	Active	false
Scoped Application Restricted Caller Access	com.glide.scope.access.restricted_caller	Allow scoped applications to restrict access to public tables and script includes.	Inactive	false
Script Execution Context	com.snc.sn_context	Provides virtual closure mechanism.	Inactive	false
Script stats	com.glide.stats.script	Script stats.	Active	false	com.glide.stats.script
Script Templates	com.glide.script.templates	Provides templates for some script fields.	Active	false
Script Whitelist Manager	com.glide.script.whitelist	Provides temporary support for continued direct invocation of whitelisted Java Packages, Constructors, and Methods.	Active	false
Scripted REST APIs	com.glide.scripted_rest_services	Provides a framework for building Scripted REST APIs.	Active	false	com.glide.rest, com.glide.scripted_rest_services.internal, com.glide.scripted_rest_services.errors
Scripted REST APIs - Error types	com.glide.scripted_rest_services.errors	An internal plugin component to Scripted REST APIs.	Active	false
Scripted REST APIs - Internal	com.glide.scripted_rest_services.internal	An internal plugin component to Scripted REST APIs.	Active	false
Scrum Program (New in Orlando)	com.snc.sdlc.scrum_program	Plan and track the work across multiple Scrum teams that are working towards common objectives.	Inactive	true	com.snc.program_common, com.snc.sdlc.agile.2.0
SCSS Bootstrap Theme	com.glide.ui.scss.bootstrap	Theme assets for Bootstrap using SCSS.	Active	false	com.glide.ui.scss
SCSS Content Provider	com.glide.ui.scss	SCSS Content Provider.	Active	false
SDLC - SCRUM	com.snc.sdlc.scrum	Adds a release process specific to a Scrum development process. Sits on top of the SDLC application, adding additional agile notions like epics, stories, and sprints.	Inactive	true	com.snc.sdlc
Search Suggestions	com.glide.search.suggestions	Provides suggestions when you enter text in a search field.	Active for new instances. Upgraded instances adopt the previous setting.
Security Dashboard	com.glide.security.dashboard	This plugin activates the Security Dashboard.	Active	false	com.snc.guided_setup
Security Incident Analytics	com.snc.security_incident.analytics	Provides an integration of Security Incident Response with Performance Analytics for trend-based reporting. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	true	com.snc.pa, com.snc.treemap, com.snc.security_incident
Security Incident Response (Available in the ServiceNow Store)	com.snc.security_incident	Provides visibility into the state of an organization’s security using many of the same workflow and reporting capabilities ServiceNow is known for. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	true	com.snc.service_management.core, com.snc.task_outage, com.snc.treemap, com.snc.secops.orchestration, com.snc.security_support.sir, com.snc.whtp, com.snc.threat
Security Incident Response Dependencies (Available in the ServiceNow Store)	com.snc.si_dep	Installs all the dependent plugins required to support the Security Incident Response application.	Active	false	com.snc.security_support.core,com.snc.security_support.sir,com.snc.runbook_automation.runtime,com.snc.task_outage,com.snc.treemap,com.snc.whtp,com.glide.scope.access.restricted_caller,com.sn_dependentclient
Security Incident Response Mobile (Available in the ServiceNow Store)	com.sn_sir_mobile	As a security operations center (SOC) manager or a user with the Now Platform security analyst role (sn_si.analyst), you can log in to a Now Platform instance directly from your Android or iOS mobile device. With the Security Incident Response Mobile app, you can view, edit, and assign your most current and critical SIR security incidents and response tasks. Notifications inform you when critical security incidents assigned to you arrive.	Inactive		com.glide.sg.agent_native_client
Security Incident Response UI (Available in the ServiceNow Store)	com.app_secops_ui	Provides an enhanced user interface for monitoring and resolving threats to an organization’s security. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	true	com.snc.security_incident
Security Integration Framework (Available in the ServiceNow Store)	com.snc.sec.int.framework	Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false
Security Jump Start (ACL Rules) (Available in the ServiceNow Store)	com.snc.system_security	Adds ACL rules to provide a jump-start on securing many system tables, making it easier for an organization to get into production more quickly.	Active	false
Security Operations 'Have I Been Pwned?' Integration (Available in the ServiceNow Store)	com.snc.secops.pwned	Provides the ability to submit Whois lookups on domain names and URLs to obtain context on URL observables, and to make better determination on threats. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.threat, com.snc.security_incident
Security Operations ArcSight Logger Integration (Available in the ServiceNow Store)	com.snc.secops.arcsight.logger	Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.security_incident
Security Operations Carbon Black Integration (Available in the ServiceNow Store)	com.snc.secops.carbonblack	Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.secops.orchestration, com.snc.security_incident
Security Operations CrowdStrike Host Integration (Available in the ServiceNow Store)	com.snc.secops.crowdstrike.host	Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.security_incident
Security Operations CrowdStrike Intelligence Integration (Available in the ServiceNow Store)	com.snc.secops.crowdstrike.intel	Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.threat, com.snc.threat.intelligence
Security Operations Elasticsearch Integration (Available in the ServiceNow Store)	com.snc.secops.elasticsearch	Searches your Elasticsearch logs and adds relevant sighting information to your security incidents. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.security_incident
Security Operations McAfee ESM Integration (Available in the ServiceNow Store)	com.snc.secops.mcafee.esm	Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.security_incident
Security Operations Microsoft Exchange Integration (Available in the ServiceNow Store)	com.snc.secops.ms-exchange	Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	true	com.snc.security_incident
Security Operations Palo Alto Networks - AutoFocus (Available in the ServiceNow Store)	com.snc.secops.paloalto.autofocus	Provides the ability to integrate the ServiceNow Security Incident Response application with the Palo Alto Networks AutoFocus. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.security_incident, com.snc.secops.orchestration
Security Operations Palo Alto Networks - Firewall (Available in the ServiceNow Store)	com.snc.secops.paloalto	Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.secops.orchestration, com.snc.security_incident
Security Operations Palo Alto Networks - WildFire (Available in the ServiceNow Store)	com.snc.secops.paloalto.wildfire	Provides the ability to integrate the ServiceNow Security Incident Response application with the Palo Alto Networks WildFire application. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.security_incident, com.snc.secops.orchestration
Security Operations Splunk ES Event Ingestion Integration (Available in the ServiceNow Store) (New in Orlando)	com.snc.secops.splunkes	This is the Splunk Enterprise Security Integration for Security Incident Response.
Security Operations QRadar SIEM Integration (Available in the ServiceNow Store)	com.snc.secops.qradar.siem	Provides the ability to integrate the ServiceNow Security Incident Response application with QRadar SIEM data. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.security_incident
Security Operations Splunk Integration (Available in the ServiceNow Store)	com.snc.secops.splunk	Searches your Splunk logs and adds relevant sighting information to your security incidents. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.security_incident
Security Operations Spoke (Available in the ServiceNow Store)	com.snc.secops.spoke	Provides the ability to use Security Operations flows and actions. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.security_incident, com.glide.hub
Security Operations Tanium Integration (Available in the ServiceNow Store)	com.snc.secops.tanium	Provides the ability to integrate the ServiceNow Security Incident Response application with Tanium data. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.security_incident, com.snc.secops.orchestration
Security Operations WHOIS Integration (Available in the ServiceNow Store)	com.snc.secops.whois	Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.threat
Security Support Common (Available in the ServiceNow Store)	com.snc.security_support.common	Provides common functionality for use across the various security applications, such as Security Incident Response. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	true	com.snc.security_support.core
Security Support Orchestration	com.snc.secops.orchestration	Provides an integration of Security Operations with Orchestration to allow the facilitation of workflow activities within Security Incident Response, Threat Intelligence, or Vulnerability Response. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.runbook_automation.runtime, com.snc.security_support.common
Self Service Password Reset	com.snc.password_reset	Allows locally authenticated users to request a temporary password if they forget their current password.	Active	false	com.glideapp.password_reset
Self-Service Portal for Analytics	com.snc.pa.bi_service	Self-Service Portal for Analytics - Allows users to request services related to dashboard access.	Inactive	false	com.snc.pa
Sentiment Analysis	com.snc.sentiment_analysis	This plugin is used for Sentiment Analysis	Inactive	false	com.snc.core.automation.connection_credential
Server-side JavaScript Debugger	com.glide.debugger	Allows application developers and administrators to efficiently debug scripts that drive the applications they develop and support.	Active	false	com.glide.ui.angular, com.glide.ui.zepto, com.glide.ui.font_icons
Service Catalog - ATF Tests	com.glideapp.servicecatalog.atf.test	Provides Service Catalog ATF Tests	Active	true
Service Catalog CMS Extension	com.glideapp.servicecatalog.cms	Provides the ability to define the catalog experience within CMS.	Active	false	com.glideapp.servicecatalog.platform, com.glide.cms
Service Catalog core applications	com.glideapp.servicecatalog	Allows customers to order predefined, bundled goods and services from your IT organization or other departments.	Active	true	com.glideapp.servicecatalog.platform, com.glideapp.servicecatalog.execution_plan, com.glideapp.servicecatalog.currency
Service Catalog - Domain Separation	com.glideapp.servicecatalog.domain_separation	Enables service providers to separate catalog items for different domains
Service Catalog Manager	com.snc.sc_catalog_manager	Provides utility for managing categories, catalog items, and Knowledge Base links for Service Catalogs.	Inactive	false
Service Catalog Mobile Employee	com.glideapp.servicecatalog.mobile-employee	This plugin contains the configuration, records and catalog webviews that are used in Mobile Employee Experience native application. Do not activate this plugin directly. Activating com.glide.mobile-employee will activate this plugin for you.	Inactive
Service Catalog My Request for Mobile	com.glideapp.servicecatalog.mobile-request-filter	This plugin contains the configuration, records that are used in Mobile native application for My Request. Do not activate this plugin directly. Activating com.glide.mobile-employee will activate this plugin for you.	Inactive	false
Service Catalog REST API	com.glideapp.servicecatalog.rest.api	Service Catalog REST API.	Active	false	com.glideapp.servicecatalog.scoped.api
Service Catalog Scoped API	com.glideapp.servicecatalog.scoped.api	Service Catalog Scoped API to support application creation on Service Catalog platform.	Active	true	com.glideapp.servicecatalog
Service Catalog - Workspace	com.glideapp.servicecatalog.workspace	Service Catalog - Workspace	false
Service Creator	com.glide.service_creator	Enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education.	Active	true	com.glide.ui.ng.cc, com.glideapp.servicecatalog.item_designer
Service Desk Call	com.snc.service_desk_call	Enables Service Desk staff to collect information in a call that does not relate to a specific process. The call is transferred to an incident, problem, change request or service catalog request.	Inactive	false
Service Level Management	com.snc.sla	Provides the core SLA functionality. SLA Definitions provide conditions to start, pause, stop, cancel and reset Task SLAs against any Task type. In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each Task SLA which is typically used to generate notifications.	Active	true	com.glideapp.workflow, com.glide.schedules, com.glide.relative_duration
Service Level Management - Contract Management Integration	com.snc.sla.contract2	Extends the existing SLA functionality, by utilizing a contract as the master document that houses all appropriate data needed to drive the SLA processing of your task. The attach_sla field is added.
Service Level Management Dashboard	com.snc.sla.overview	This plugin provides the My SLAs Dashboard for Service Level Management	Active	false	com.glideapp.canvas, com.snc.sla
Service Level Management Guided Tour	com.snc.sla.guided_tour	Provides the Guided tour of SLA functionality.	Active	false
Service Level Management PA Dashboard	com.snc.pa.sla.overview	This plugin provides the SLA Overview (Premium) Dashboard. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.	Active	false	com.glideapp.canvas,com.snc.pa,com.snc.sla,com.snc.sla.breakdowns
Service Management Core	com.snc.service_management.core	Installs the core Service Management items used to allow other service-related plugins to work, such as Field Service, Facilities, HR, Legal, Finance, Marketing, and the custom-app creator.	Inactive	false	com.snc.automatic_assignment, com.snc.asset_management, com.snc.process_flow_formatter, com.snc.state_flows, com.snc.knowledge3, com.snc.skills_management, com.snc.territory_management, com.snc.document_management, com.snc.task_activity, com.snc.service_management.geolocation, com.snc.service_management_m, com.glide.encryption, com.snc.common_workbench, com.glide.ui.checklist
Service Management Geolocation	com.snc.service_management.geolocation	Provides Service Management geolocation capabilities.	Inactive	true	com.snc.geolocation
Service Management Geolocation Mobile	com.snc.service_management_m	Adds a menu in the new mobile UI for Service Management Geolocation.	Inactive	false	com.glide.ui.m, com.snc.service_management.geolocation
Service Management Virtual Agent Topic Blocks (New in Orlando)	com.glideapp.cs.sm_topic_blocks	This plugin contains prebuilt re-usable conversation topic blocks for common actions like ordering from the catalog and searching the knowledge base.	Inactive	false	com.glide.cs.chatbot, com.snc.contextual_search, com.glideapp.servicecatalog.platform
Service Modeling	com.snc.cmdb.service.modeling	Core infrastructure for Service Modeling used in Service Mapping and Delivery.	Inactive	false	com.glide.vars, com.snc.cmdb.enterprise
ServiceNow Antivirus Program	com.glide.snap	ServiceNow Antivirus Program	Active	false
ServiceNow Certificate Inventory and Management (New in Orlando)	com.sn_disco_certmgmt	Automatically track certificates, provide awareness of upcoming expirations, and drive the workflow to renew them.
ServiceNow Document Viewer	com.snc.documentviewer	Document viewer is a platform feature that will enable users to view enterprise class documents inline within the platform attachment instead of downloading it to the local device and then opening the documents with a locally installed viewer.	Active	false	com.snc.apppdfgenerator
ServiceNow Flow Designer - Dynamic Inputs (New in Orlando)	com.glide.hub.dynamic_inputs	Enable flow designers to configure an action using input values that have been dynamically created. During flow design, when you add an action with dynamic inputs to a flow, it calls a data gathering action to collect data and dynamically shows choices based on that returned data. Use dynamic inputs to look up and display choices dynamically rather than using hard-coded options. For example, you can use a dynamic input to generate choices for a spoke integration.	Inactive	false
ServiceNow Flow Designer - Dynamic Outputs (New in Orlando)	com.glide.hub.dynamic_outputs	Enable flow designers to configure an action using output values that have been dynamically created. During flow design, when you add an action with dynamic outputs to a flow, it calls a data gathering action to create a complex object. Use dynamic outputs to create a complex object with a dynamic structure rather than creating a hard-coded object with a static structure. For example, you can use a dynamic output to generate a complex object for a spoke integration.	Inactive	false
ServiceNow Flow Designer - Introspection (New in Orlando)	com.glide.hub.flow_designer_introspection	Enables the use of Dynamic Inputs and Dynamic Outputs for Actions, Subflows and Flows in Flow Designer.	Inactive	false	com.glide.hub.dynamic_inputs, com.glide.hub.dynamic_outputs
ServiceNow IntegrationHub Action Step - MFT (New in Orlando)	com.glide.hub.action_step.mft	Provides capabilities to copy directory using the SFTP step.
ServiceNow IntegrationHub Action Template - Data Streaming	com.glide.hub.action_type.datastream	Activates Data Stream actions in Flow Designer, enabling you to send REST or SOAP requests from Flow Designer to APIs that return a stream of response data larger than 10 MB. Parse stream data into a series of complex object outputs and use the data pills in other actions in a flow.	Inactive	false	com.glide.hub.action_step.template
ServiceNow IntegrationHub Action Step - SFTP (New in Orlando)	com.glide.hub.action_step.sftp	Provides an SSH File Transfer Protocol step to create a reusable action that can access, transfer, or manage files.	Inactive	false	com.glide.hub.action_step.template
ServiceNow IntegrationHub Content	com.glide.hub.integration.content	Flow Designer actions to integrate with Slack, HipChat, Microsoft AD, Microsoft Azure, Microsoft Teams, and ServiceNow eBonding.
ServiceNow IntegrationHub Enterprise Pack Installer	com.glide.hub.integrations.enterprise	Installs IntegrationHub enterprise pack to automate human resources, customer relationship management, enterprise resource planning, and more. Includes IntegrationHub professional pack, Microsoft SCCM spoke, and Data Stream actions.		false	com.glide.hub.integrations.professional,com.sn.sccm.spoke
Serviceable IntegrationHub Installer for Orchestration	counter-revolutionaries	Plugins necessary to design base system integrations in Flow Designer. Includes ServiceNow IntegrationHub Content and Runtime plugins.
ServiceNow IntegrationHub Professional Pack Installer	com.glide.hub.integrations.professional	Installs IntegrationHub professional pack plugins to automate IT operations. Includes IntegrationHub standard pack, Microsoft AD spoke, Microsoft Azure AD spoke, and SSH and Powershell steps.		false	com.glide.hub.integrations.standard,com.glide.hub.action_step.powershell,com.sn.ad.spoke,com.sn.azure_ad.spoke,com.glide.hub.action_step.ssh
ServiceNow IntegrationHub Runtime	com.glide.hub.integration.runtime	Plugin necessary to install core Flow Designer functionality. This plugin does not install any spokes. After installing this plugin, individually install the desired spokes.
ServiceNow IntegrationHub Standard Pack Installer	com.glide.hub.integrations.standard	Installs IntegrationHub standard pack plugins to automate developer operations. Includes IntegrationHub starter pack, and JDBC and XML parser steps.
ServiceNow IntegrationHub Starter Pack Installer	com.glide.hub.integrations.starter	Installs IntegrationHub starter pack plugins to build your own integrations. Includes HipChat spoke, Microsoft Teams spoke, Slack spoke, Slack webhooks spoke, eBonding spoke, legacy IntegrationHub usage dashboard, and REST and SOAP steps.
ServiceNow Mobile Request - My Request Filter	[com.glideapp.servicecatalog.mobile-request-filter	This plugin contains the configuration and records that are used in the Now Mobile app. Do not activate this plugin directly. Activating com.glide.mobile-employee will activate this plugin for you.	Inactive	false
ServiceNow Subscription Management	com.snc.usage_admin.snc	ServiceNow Subscription Management.	Active	false	com.snc.usage_admin.base
Service Owner Workspace	com.spm_owner_workspace	Provides a premium Service Portfolio Management experience. Portfolio managers and service owners access an integrated and graphically intuitive user interface to manage and monitor portfolios and services.	Inactive	false	com.snc.pa.premium, com.snc.spm, com.snc.spm.spend, com.snc.service_workspace
Service Portal Agent Chat	com.glide.service-portal.agent-chat	This plugin brings Agent Chat to Service Portal.	Inactive	false	com.glide.cs,com.glide.cs.sn-va-web-client-app
Service Portal - Core	com.glide.service-portal	Service Portal is a portal framework that allows administrators to build a mobile-friendly self service experience for users.	Active	false	com.glide.ui.web_db_types,com.glide.ui.angularui,com.glide.ui.ng.filter,com.glide.ui.spectrum,com.glide.ui.m,com.glide.connect,com.glide.ui.scss,com.glide.ui.scss.bootstrap,com.glide.service-portal.designer,com.glide.automated_testing_impl.service_portal
Service Portal - Knowledge Base	com.glide.service-portal.knowledge-base	Knowledge base for SP	Active	false
Service Portal La Jolla Brand Update	com.glide.service-portal.themes.la-jolla	This plugin will update your /sp and /sp_config portals with the ServiceNow La Jolla branding. The logo, favicon, login page background image, hero banner, theme, and widget instance options are updated when the portal record has not been modified. When the portal record is modified no changes are made and an administrator can manually apply changes by downloading the La Jolla images from the db_image table and applying as well as updating the theme setting of the portal record.	Active	false	com.glide.service-portal
Service Portal - Service Catalog	com.glide.service-portal.service-catalog	Enables Service Catalog widgets for Service Portal.	Active	No	No
Service Portal - Service Catalog v2	com.glideapp.servicecatalog.portal	Enables Service Catalog widgets for Service Portal.	Active	No	No
Service Portal - Service Status	com.glide.service-portal.service-status	Service Status gives information on current, planned, and historical outages for Business Services so they do not have to call your Service Desk. Loading demo data randomly generates 90 days of outages for 19 demo data Business Services.	Active	true	com.glide.service-portal
Service Portal Announcements	com.glide.service-portal.announcements	Enables administrators to broadcast announcements to Service Portal users.	Active	true
Service Portal Configuration Pages	com.glide.service-portal.config	Service Portal Configuration Pages.	Active	false	com.glide.service-portal
Service Portal Designer	com.glide.service-portal.designer	Drag-and-drop wysiwyg portal designer	Active	false	com.glide.service-portal
Service Portal for Enterprise Service Management	com.glide.service-portal.esm	Provides a default service portal with easy configuration and designer. End-user resources include Knowledge Base, Service Catalog, Services Status, and Social Q&A.	Active	true	com.glide.service-portal, com.glide.service-portal.service-status, com.glide.service-portal.sqanda
Service Portal La Jolla Brand Update	com.glide.service-portal.themes.la-jolla	This plugin updates your /sp and /sp_config portals with the ServiceNow La Jolla branding. If the portal record has not been modified, the logo, favicon, login page background image, hero banner, theme, and widget instance options are updated.
Service Portal Social QA	com.glide.service-portal.sqanda	Service Portal Social QA.	Active	false	com.glide.service-portal
Service Portal Surveys	com.glide.service-portal.survey	Service Portal Surveys and Assessments.	Active	false
Service Portal User Criteria Support	com.glide.service-portal.user-criteria	Enables Service Portal User Criteria support. Installing this plugin will create new user criteria records for each of your widgets and pages that already have role-based permissions on them.	Inactive	false	com.glide.service-portal, com.glideapp.user_criteria
Service Portfolio Management Foundation	com.snc.service_portfolio	Allows an organization to document the business services it provides using a standardized, structured format. Performance against availability commitments is calculated and can be displayed in a homepage.	Inactive	true	com.snc.service_portfolio_core, com.glideapp.servicecatalog, com.glideapp.summary_report_engine
Service Portfolio Management Core	com.snc.service_portfolio_core	This plugin contains core functionality for Service Portfolio Management available out of the box by default.	Inactive	false	com.snc.cmdb
Service Portfolio Management Premium	com.snc.spm	Collects service offering metrics and allows for roll-up calculations to parent services and taxonomy nodes for performance scores and other metrics as viewed via the Service Owner Workspace plugin.	Inactive	false	com.snc.pa.premium, com.snc.service_portfolio, com.snc.service_portfolio.sla_commitment, com.snc.task_outage
Service Portfolio Management Estimated Spend	com.snc.spm.spend	Collects service offering cost and allows for selection between local model and Financial Management model.	Inactive	false	com.snc.spm
Service Portfolio Management SLA Commitments	com.snc.service_portfolio.sla_commitment	Allows commitments to be defined by an SLA, so that staff can track how efficiently the service desk meets commitments for a service offering.	Active	true	com.snc.service_portfolio, com.snc.sla
Service Workspace	com.snc.service_workspace	Service Workspace application.	Inactive	false	com.workspace_core
SessionDebug	com.glide.sessiondebug	Provides SessionDebug statements and filtering.	Active	false
Shodan Exploit Integration (Available in the ServiceNow Store)	sn_vul_shodan	Provides the ability to integrate the ServiceNow Vulnerability Response application with the Shodan product. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.		false	sn_vul
Signature Pad	com.snc.signaturepad	Provides a tool to allow a digital signature in a .pdf document. The Human Resources application uses this with various documents. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.glide.db_images
Skill Determination	com.snc.skill_determination	Automatically determine and assign skills for work items.	Active	false	com.snc.skills_management
Skills Management	com.snc.skills_management	The Skills Management application enables you to organize skills data of service agents and employees in a centralized location. You can use this data to assign tasks based on skills, analyze skill gaps to identify coaching and training needs, optimize your workforce, create career growth plans, and perform skill-based hiring.	Inactive	true
Skills Library Data for Skills Management	com.snc.skills_management.seed_data	Provides a library of skill categories and skills that you can start using for quick on-boarding.	Active	true	com.snc.skills_management
SLA Breakdowns	com.snc.sla.breakdowns	Provides the ability to generate breakdown data for each Task SLA record. For example, you can generate breakdown data on the basis of the Assignment group and Assigned to fields. Note: You need to have up-to-date versions of script includes TaskSLAController and RepairTaskSLAController before activating this plugin to ensure that breakdown data is generated correctly. If you have customized versions of the script includes TaskSLAController and RepairTaskSLAController, you need to incorporate all customizations into the versions of these files from the most recent upgrade.	Active	false	com.snc.sla
SLA Timeline	com.snc.sla.timeline	Provides the ability to view an SLA in a timeline.	Active	false
SM Planned Maintenance	com.snc.planned_maintenance	Allows setup and configuration for repeating and triggered requests. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	true	com.snc.service_management.core
SMS Preferences	com.snc.sms_pref	Provides ability to set SMS preferences for receiving messages from different providers.	Inactive	false
sn-custom-tinymce-scoped-app	com.sn-custom-tinymce-scoped-app	Scoped app providing custom tinymce build	Inactive	false
SNC Code Editor	com.glide.snc_code_editor		Active	false
sn-ui-builder (New in Orlando)	com.sn_ui_builder	UI Builder is an enjoyable, easy to use builder for creating UIs at ServiceNow.	Active	false	com.glide.uxbuilder, com.servicenow_behavior_focus, @servicenow/now-alert, @servicenow/now-modal, @servicenow/now-text-link, sn-devx-components, com.sn_http_request, com.sn_translate, sn-ui-builder-components, sn-uxf-builder-middleware
Social Q&A	com.sn_kb_social_qa	Allows users to ask and respond to questions and to vote on questions and answers. Social Q&A extends the Knowledge application and uses existing Knowledge functionality such as user criteria and multiple knowledge bases.	Active	true	com.snc.knowledge3, com.glide.ui.ng.amb
Software Development Lifecycle (SDLC)	com.snc.sdlc	Extends the Release Management v2 plugin by adding some new structures to accommodate the software development life cycle. This plugin is designed to accommodate most non-agile development methodologies, including the common waterfall method of development.	Inactive	true	com.snc.release_management_v2
Special Handling Notes	com.sn_shn	Special Handling Notes.	Inactive	false
Special Handling Notes Demo Data	com.snc.shn_demo	Special Handling Notes application demo data.	Inactive	false	com.sn_shn, com.snc.customerservice.demo
State Flows	com.snc.state_flows	Enables advanced users to customize the state flow of any task table that uses states.	Inactive	false
Stats Tools	com.glide.db.query_stats	Records statistics for system activities that affect performance. Query, Script, and Transaction stats, database performance tuning tools.	Active	false	com.glide.monitor.round_robin_database
Studio	com.glide.dev-studio	Allows developers to add and update application files.	Active	false	com.glide.code-search, com.sn_appcreator
Subscription Administration Base	com.snc.usage_admin.base	Subscription Administration Base.	Active	false	com.glide.subscription_framework
Subscription Based Notifications	com.glide.notification	Allows users to subscribe to notifications on a task or CI without being on the watchlist or being one of the assigned users.	Active	false	com.glide.ui_policy, com.glide.email_notification_preview
Subscription Based Notifications 2.0	com.glide.notification.subscription	The notification subscription model - improved and simplified.	Active	false	com.glide.notification
Subscription Management and Enforcement Framework	com.glide.subscription_framework	Subscription Management and Enforcement Framework.	Active	false	com.glide.usageanalytics
Subscriptions and Activity Feed Framework	com.snc.activity_subscriptions	This plugin provides a generic set of artifacts to handle subscriptions for any defined subscribable object. Any entity can be defined as a subscribable object and a set of subscribers can subscribe to the objects. When a event occurs related to the subscribable object, activities can be tracked and subscribers can be notified.	Inactive	true
Survey Designer	com.glide.survey_designer	Activates survey designer that is a drag-and-drop interface to create surveys.	Active	false	com.glide.assessment_designer.common
Syntax Editor	com.glide.syntax_editor		Active	false	com.glide.snc_code_editor
System Applications Core	com.snc.apps	Core applications development.	Active	false	com.snc.apps_picker
System Applications Support	com.snc.apps_complete	Provides support for creating and managing applications.	Active	false	com.snc.apps, com.snc.apps_picker, com.snc.apps_access, com.snc.apps_file, com.snc.apps_hub, com.snc.apps_legacy, com.snc.metadata, com.snc.metadata_tree, com.snc.apps_creator, com.glide.sessiondebug, com.glide.autorecovery, com.glide.transaction_scope, com.glide.ui.mergetool, com.glide.ui.relationship_layout
System Import Sets	com.glide.system_import_set	Provides the functionality for import sets.	Active	false	com.snc.automation, com.glide.ui_policy, com.glide.system_import_data_source
System Update Set Picker	com.glide.system_update_set_picker	Allows users to choose an update set for tracking customizations.	Active	false	com.glide.system_update_set
System Update Sets (viewer)	com.glide.local_update_set	Provides useful descriptions for update set entries and supports viewing contents of update sets.	Active	false
System Update Sets (with remote update set support)	com.glide.system_update_set	Facilitates moving customizations between systems. Supports viewing contents of update sets.	Active	false	com.snc.apps_hub, com.glide.system_update_set_picker, com.glide.system_update_set_preview
System Update Sets Preview	com.glide.system_update_set_preview	Allows users to preview the changes that are performed by an update set and predict whether there will be any collisions in attempting to apply the update set.	Active	false	com.glide.system_update_set
System Web Services	com.glide.web_service_application	Provides a series of web service import sets.	Active	false	com.glide.web_service_provider, com.glide.web_service_import_sets, com.snc.web_service_import_set_tables
Tablet Device Support - iPad with iOS 6+	com.glide.ui.tablet	Provides a UI supporting nearly full-product functionality on the Apple iPad.	Inactive	false	com.glide.context_help, com.glide.ui.font_icons, com.glide.ui.tablet.theme
Targeted Communications	com.sn_publications	Provides a way to publish and send out newsletter like articles to targeted internal/external customers.	Inactive	true	com.snc.cs_base
Targeted Communications Demo Data	com.snc.publications_demo	Targeted Communications application demo data.	Inactive	true	com.sn_publications
Task Activities	com.snc.task_activity	Enables support for activities on task tables.	Inactive	false
Task-Outage Relationship	com.snc.task_outage	Allows users to create an outage from an incident and a problem form. Incidents and problems have many to many relationship with outages. For new instances from Jakarta only, this feature is also available on the Change form.	Inactive	false
Team Development	com.snc.apps_hub	Supports parallel development on multiple, non-production ServiceNow instances by providing branching operations, the ability to compare a development instance to other development instances, and a central dashboard for all team development activities.	Active	false	com.snc.apps, com.glide.ui.angular
Templated Snippets	com.sn_templated_snip	Activated with Human Resources Scoped App: Core [com.sn_hr_core]. Creates pre-defined and reusable responses that can be added to any table extending the task table including the HR Case table.	Inactive	true	com.glide.scope.access.restricted_caller
Test Management	com.snc.test_mgmt	Provides a tool for manual software testing.	Inactive	true	com.snc.planned_task_v2
Test Management 2.0	com.snc.test_management.2.0	Enables you to manage testing processes and deliver software products more efficiently, with fewer errors.	Inactive	false	com.snc.planned_task_v2, com.snc.sdlc.agile.2.0.common
Test Migration 2.0 - Data Migration	com.snc.test_migration_v1_v2	The Test Migration plugin provides functionality for migrating Test Case, Test and Test Suite to Test Management 2.0 Test version, Test Step and Test Set.	Active	false	com.snc.test_mgmt,com.snc.test_management.2.0
Text Index Attachments	com.glide.text_index_attachments	Text Index Attachments - natural language search using Lucene syntax.	Active	false	com.glide.text_index
Text Search	com.glide.text_search	Text Searching across multiple tables.	Active	false	com.glide.text_index
Threat Core	com.snc.threat	Integrates Threat Intelligence with other Security Operations applications. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.secops.orchestration
Threat Intelligence	com.snc.threat.intelligence	Provides a point of reference for your company's Structured Threat Information Expression (STIX) data. Included in Threat Intelligence is the Security Case Management application. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	true	com.snc.threat
Threat Intelligence Recorded Future	com.snc.threat.recordedfuture	Enriches security incidents with valuable threat data. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive	false	com.snc.threat.intelligence
Time card management	com.snc.time_card	Works with the Task table to record time worked on projects, incidents, problems, and change requests. Task assignees can record time worked in the Time worked field on a task record or enter hours directly onto a time card.	Inactive	false	com.snc.time_card_portal
Time Recording for Customer Service	com.snc.csm_time_recording	Enables customer service ages to record time on cases, case tasks, and other activities. Recording time automatically generates time cards and time sheets for approval by customer service managers.	Inactive	false	com.snc.wm_time_recording, com.sn_customerservice
Time Recording for Field Service	com.snc.time_recording_fsm	Extends the functionality of the Time Card Management and Cost Management applications to Field Service Management. Field service agents record time worked on tasks and other activities. These time worked entries automatically create time cards and weekly time sheets. Managers can review and approve time sheets as well as view and create labor rate cards.	Inactive	true	com.snc.work_management, com.snc.wm_time_recording
Timeline Visualization	com.snc.timeline_visualization	Enables graphical representation of activities over time to provide a high-level view of strategic and operational activities in your organization such as incidents, problems, changes, and projects. A base system visualization provided by this plugin is the CIO Roadmap. This roadmap shows projects grouped by portfolios. Organization leaders can use the CIO roadmap to monitor and evaluate the status of current and upcoming projects.	Inactive	true	com.snc.project_management_v3
Tiny URL Support	com.glide.tiny_url	Enables support for generating shortened URLs to eliminate problems with very long URLs in Internet Explorer. New properties will be added to the System properties page.	Active	false
TinyMCE HTML Field Editor	com.glide.editor.tinymce	Enables users to edit HMTL fields with the TinyMCE editor instead of the legacy (htmlArea) editor.	Active

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List of plugins (Orlando)

List of plugins (Orlando)