Action Status Automation |
com.sn_action_status |
This plugin tracks blocking records created for tasks and updates the action
status indicators on the task list. |
Active |
true |
|
Activity formatter |
com.glide.ui_activity_formatter |
This plugin lets you quickly and easily filter the list of activities, or
history, on a task form. |
Active |
false |
|
Advanced Work Assignment |
com.glide.awa |
Automatically assigns work items to agents based on their availability,
capacity, and skills. |
Active |
false |
com.snc.skills_management |
Advanced Work Assignment - Agent Affinity (New in Orlando) |
com.glide.awa.agent_affinity |
Enable work assignment to the best-suited agent based on the agent’s affinity
to the work item. |
Inactive |
false |
com.glide.awa |
Advanced Work Assignment for HRSD (New in Orlando) |
com.sn_hr_awa |
Contains out of box configuration data supporting routing, queuing, and
assignment of HRSM cases, chats and calls to agents. |
Inactive |
false |
- com.glide.awa
- com.sn_hr_core
- com.glide.interaction.awa
|
Advanced Work Assignment for Incidents |
com.snc.incident.awa |
Default configuration to support Advanced Work Assignment for
Incident |
Active |
false |
- com.glide.awa
- com.snc.agent_workspace.itsm
|
Agent Chat |
com.glide.interaction.awa |
Enables Workspace Agent Chat and the Chat service channel in Advanced Work
Assignment. |
Active |
true |
- com.glide.interaction
- com.glide.awa
|
Agent Intelligence |
com.glide.platform_ml |
Renamed to Predictive Intelligence. |
Active |
false |
com.glide.platform_ml_pa |
Agent Intelligence Reports |
com.glide.platform_ml_pa |
Renamed to Predictive Intelligence Reports. |
Active |
false |
|
Agent Schedule |
com.snc.agent_schedule |
Enables customer service agents and field service technicians to see work
schedules and assignments and also add personal events such as meetings or
appointments. |
Active |
false |
com.snc.app.agent_calendar_widget |
Agent Workspace |
com.agent_workspace |
It is a suite of tools that provide agents, case managers, help desk
professionals, and managers with tools to help answer customer questions or
resolve customer problems. |
Active |
false |
- com.glide.uxbuilder
- com.glide.graphql
- com.glide.interaction
- com.snc.agent_workspace.config
- com.snc.agent_workspace.ribbon
- com.snc.agent_workspace.list
- com.snc.agent_workspace.form
- com.snc.agent_workspace.global_search
- com.snc.agent_workspace.declarative_actions
|
Agent Workspace - Knowledge |
sn-component-workspace-knowledge |
Enables use of Knowledge Base in Agent Assist. |
Active |
false |
com.snc.agent_workspace.config |
Agent Workspace - List |
com.snc.agent_workspace.list |
Workspace List Configurations |
Active |
false |
com.snc.agent_workspace.config |
Agent Workspace - Ribbon |
com.snc.agent_workspace.ribbon |
Workspace Ribbon Configurations |
Active |
false |
- com.glide.uxbuilder
- com.snc.agent_workspace.config
- com.sn_resolutionshaper
|
Aggregate Web Service |
com.glide.web_service_aggregate |
Provides SOAP Access to GlideAggregate
functionality. |
Inactive |
false |
|
Agile Development 2.0 |
com.snc.sdlc.agile.2.0 |
The Agile Development 2.0 plugin provides enhanced functionality on top of
Agile Development. If you already have a customized version of Agile Development,
delete the customizations before activating Agile Development 2.0 to ensure that
all features work properly. Refer to the documentation for detailed steps to
delete the customizations. |
Active |
true |
- com.snc.sdlc.scrum.ppm_int
- com.snc.planned_task_v2
- com.snc.sdlc.agile.2.0.common
- com.snc.sdlc.ranking
|
Agile Development — Unified Backlog |
com.snc.sdlc.agile.multi_task |
Enables you to maintain a centralized backlog
containing records of different task types, such as defects, problems, incident
tasks, and stories. Include any tasks into your agile workflow |
Active |
false |
- com.snc.sdlc.agile.2.0
- com.snc.sdlc.agile.multi_task.common
|
Agile - Scaled Agile Framework - Essential SAFe |
com.snc.sdlc.safe |
Scaled Agile Framework was designed to apply Lean-Agile principles to the
entire organization. Essential SAFe is most basic configuration of the framework
and it provides the minimal elements necessary to be successful with SAFe: manage
your agile release train backlog, plan program increments, |
Active |
true |
- com.snc.sdlc.ranking
- com.snc.sdlc.agile.2.0
|
Agile - Scaled Agile Framework - Portfolio SAFe |
com.snc.sdlc.portfolio_safe |
Use Portfolio SAFe to apply lean and agile principles to your portfolio
work. |
Active |
true |
- com.snc.sdlc.safe
- com.snc.portfolio_management
|
Agile Development 2.0 - ATF Tests |
com.snc.sdlc.agile.2.0.atf |
Agile Development 2.0 - ATF Tests provides you test cases and test suites
that can be run on the Agile Development 2.0 application. |
Active |
false |
|
Alert Intelligence |
com.em-scoped-app |
This plugin is part of the Event Management application. It contains content
for the Alert Intelligence workspace. |
Inactive |
false |
|
Analytics Center (New in Orlando) |
com.snc.pa.analytics_center |
Performance Analytics Center - Enables users to get answers about their data
quickly using search-driven analytics. |
Inactive |
false |
- com.agent_workspace
- com.workspace_core
- sn-component-nlq
- com.snc.par.nlq.core
|
Angular AMB Services |
com.glide.ui.ng.amb |
Angular Services for AMB |
Active
|
false |
- com.glide.ui.ng
- com.glide.amb
- com.glide.record_watcher
|
Anonymous Connect Support |
com.glide.connect.anonymous_support |
Plugin to enable access and properties for Anonymous Connect Support. |
Inactive |
false |
com.glide.connect.support |
API Analytics |
com.glide.api_analytics |
Allows admins to view API Analytics statistics for
web services. |
Active
|
false |
- com.glide.db.query_stats
- com.snc.pa
- com.glideapp.canvas
|
API Stats |
com.glide.stats.api |
API Stats |
Active
|
false |
- com.glide.db.query_stats
- com.snc.pa
- com.glideapp.canvas
|
App APIs |
com.glide.app_api |
APIs for fetching Application and Application Rollback related
information. |
Active |
true |
|
App Dependency Client |
com.sn_dependentclient |
Plugin to provide list of store
applications/integrations based on their active plugins. Uses store's web service
to create a cache of such applications on the customer instances itself. |
Inactive |
false |
|
Application Authorization |
com.glide.sys.app_authorization |
|
Inactive |
false |
|
Application Creator |
com.snc.apps_creator |
Retired. Replaced by the Platform as a Service
plugin. |
Active
|
false |
- com.glide.ui.angular
- com.glide.ui.heisenberg
|
Application Creator Templates |
com.snc.apps_creator_template |
Hosts system application creator templates. |
Active
|
false |
|
Application Design Restrictions |
com.glide.scope.design |
System for restricting and capturing tables
augmented by an application |
Active
|
false |
|
Application Diagnostics Tool (New in Orlando) |
com.snc.app_diagnostics_tool |
Helps you to diagnose the PPM Applications, with quick diagnostic scans and
resolve the issues with fix scripts. |
Active |
false |
|
Application File |
com.snc.apps_file |
Associates configuration records with an
application and tracks record metadata. |
Active
|
false |
|
Application Metadata |
com.snc.metadata |
Adds relationships and UI actions to work with
metadata. |
Active
|
false |
|
Application Portfolio Management |
com.snc.apm |
Enables analyst to rationalize business applications. This provides
Performance Analytics dashboards like Application 360, Landscape Analysis, and
associated dashboards of Business Applications with Change requests, Incidents,
and Problems. Depending on the desired functionality, you can request the
following plugins:
- Business Planner plugin: enables access to the Business Planning
portal.
- Domain Support - Domain Extensions: enables domain separation for
Application Portfolio Management.
|
Inactive |
true |
- com.snc.sp_workbench_widgets
- com.snc.financial_planning_pmo
- com.snc.fiscal_calendar
- com.snc.treemap
|
Application Portfolio Management – ATF Tests |
com.snc.apm.atf |
ATF tests for Application Portfolio Management |
Inactive |
false |
com.snc.apm |
Application Service |
com.snc.cmdb.it_service |
Provides functionality and view for Application Service creation, editing and
history view. |
Active |
false |
- com.snc.itom.ui
- com.snc.cmdb
- com.snc.cmdb.service.modeling
- com.glide.ui.list_v3_components
|
Applications Access Control |
com.snc.apps_access |
Implements file-level access for application
development. |
Active
|
false |
- com.snc.apps
- com.snc.apps_picker
|
Applications Picker |
com.snc.apps_picker |
Allows users to select the desired application
during application development. |
Active
|
false |
|
Apply Once APIs |
com.glide.system_apply_once |
APIs for altering the behavior of any 'apply_once'
update in a plugin during plugin activation/upgrade |
Active |
false |
|
Appointment Booking |
com.snc.appointment_booking |
Enables customers to book service appointments from the Customer and Consumer
Service Portals. |
Inactive |
true |
|
Appointment Booking Demo Data |
com.snc.appointment_booking_demo |
Provides demo data for the appointment booking feature. |
Inactive |
false |
|
Approvals with e-Signature |
com.glide.e_signature_approvals |
Adds a prompt for credentials when an approver
attempts to approve a request via the list context menu or Approve UI Action on
the Approval form. |
Inactive |
false |
|
Architecture Compliance |
com.snc.architecture_compliance |
Manages scheduled or on-demand audits of CMDB
records, to determine if configuration items (CI) match expected
attributes. |
Inactive |
true |
com.snc.certification_core |
Assessment |
com.snc.assessment_core |
Provides capabilities to use custom questionnaires
and scripted queries to evaluate, score, and compare any records in ServiceNow. |
Active
|
true |
- com.glideapp.workflow
- com.glideapp.survey
- com.snc.bestpractice.task_survey
- com.glide.survey_designer
|
Assessment Designer |
com.glide.assessment_designer |
Activates assessment designer that is a
drag-and-drop interface to create
assessments. |
Active |
false |
com.glide.assessment_designer.common |
Assessment Designer Common |
com.glide.assessment_designer.common |
Base plugin for assessment related designers like
Quiz Designer, Survey Designer, Assessment designer. You must activate Assessment
Designer Common plugin before using Quiz Designer, Survey Designer, or Assessment
Designer. By default, this plugin is
activated. |
Active
|
false |
com.glide.ui.ng.dc |
Asset Management |
com.snc.asset_management |
Lets you manage all your assets, consumables, and
software licenses. |
Active
|
true |
- com.snc.expense_line
- com.snc.model
- com.snc.organization_management
- com.snc.fixed_asset
- com.snc.depreciation
- com.snc.automation
- com.glideapp.home
|
Assignment Workbench |
com.snc.assignment_workbench |
Provides a workbench that customer service managers can use to evaluate
agents based on configurable criteria, such as skills and availability, and then
assign tasks to the desired agents. |
Inactive |
false |
com.snc.matching_rule |
Auto Recovery |
com.glide.autorecovery |
Enables Auto Recovery functionality. |
Active |
false |
|
Automated Test Framework |
com.glide.automated_testing_framework |
Testing framework and tools for creating automated tests |
Active
|
true |
- com.glide.rollback
- com.glide.ui.angular
- com.glide.element_mapping
- com.glide.vars
|
Automated Test Framework - Application Navigator |
com.glide.automated_testing_impl.left_nav |
Provides ATF steps that validate access to the application navigator. |
Active |
false |
com.glide.automated_testing_framework |
Automated Test Framework - Custom UI |
com.glide.automated_testing_impl.custom_ui |
Adds ability to test custom UI. |
Active |
false |
com.glide.automated_testing_framework |
Automated Test Framework - Parameters |
com.glide.automated_testing_impl.parameters |
Adds ability to parameterize ATF tests. |
Active |
false |
com.glide.automated_testing_framework |
Automated Test Framework - Reporting |
com.glide.automated_testing_impl.report |
Automated Testing Framework Reporting test step configuration. |
Active |
false |
- com.glide.automated_testing_framework
- com.glideapp.report
|
Automated Test Framework - Responsive Dashboards |
com.glide.automated_testing_impl.dashboards |
Automated Testing Framework Responsive Dashboard test step
configuration. |
Active |
false |
- com.glide.automated_testing_framework
- com.glideapp.dashboards
|
Automated Test Framework - REST Inbound |
com.glide.automated_testing_impl.rest_inbound |
Automated Test Framework for inbound REST requests. |
Active |
true |
com.glide.automated_testing_framework |
Automated Test Framework - Schedule |
com.glide.automated_testing_impl.schedule |
Tools for scheduling automated tests. |
Active |
false |
com.glide.automated_testing_framework |
Automated Test Framework - Whitelisted Client Errors |
com.glide.automated_testing_impl.wce |
With whitelisted client error support, JavaScript errors found during UI test
execution can be ignored or tracked as warnings. Test designers can complete their
work while developers investigate and resolve scripting issues. |
Active |
false |
com.glide.automated_testing_framework |
Automated Test Framework Service Catalog |
com.glide.automated_testing_impl.service_catalog |
Automated Testing Framework Service Catalog test step configuration. |
Active |
true |
- com.glide.automated_testing_framework
- com.glideapp.servicecatalog
|
Automated Test Framework Service Catalog Service Portal |
com.glide.automated_testing_impl.service_catalog_portal |
Automated Testing Framework for Service Catalog widgets in Service Portal
test step configuration. |
Active |
true |
com.glide.automated_testing_impl.service_catalog |
Automated Test Framework Service Portal |
com.glide.automated_testing_impl.service_portal |
Automated Testing Framework Service Portal test step configuration. This
plugin can only be activated by activating the "Service Portal - Core"
plugin. |
Active |
false |
com.glide.automated_testing_framework |
Automated Test Scripts For Survey |
com.glide.automated_testing_impl.survey |
Automated Test Scripts For Survey. |
Active |
false |
- com.glide.automated_testing_framework
- com.snc.assessment_core
|
Automatic Assignment |
com.snc.automatic_assignment |
Allows any application that uses tables that are
children of Task [task] to use auto-assignment to automatically find eligible
assignees for any task. |
Inactive |
false |
|
Badge Reader Integration (New in Orlando) |
com.snc.badge_reader |
Badge Reader Integration Framework which allows other applications to
integrate with badge reader hardware. |
Inactive |
false |
|
Base Upgrade Logger |
com.glide.base_upgrade_logger |
|
Active |
false |
- com.glide.ui.mergetool
- com.glide.ui.diagnostics
|
Basic Export Set Functionality |
com.glide.system_export_set |
|
Active
|
false |
|
Benchmark Client |
com.sn_bm_client |
Benchmark Insights for Customers. |
Active |
false |
com.sn_bm_common |
Benchmark Common |
com.sn_bm_common |
Common code for Benchmark Insights. |
Active |
false |
|
Benchmarks Spoke |
com.sn_bm_client.spoke |
Contains the evaluation framework for Benchmarks Recommendations. |
Active |
false |
com.glide.hub |
Best Practice - Bulk CI Changes |
com.snc.bestpractice.bulkchange |
This plugin is intended to be used with the legacy
Change Management state models which were used prior to the Geneva release. It
allows CMDB updates to be proposed and applied to one or more in scope
configuration items as part of your change management process. |
Inactive |
false |
|
Best Practice - Change Risk Calculator |
com.snc.bestpractice.change_risk |
Simple risk and impact calculations for change
management. |
Active
|
false |
|
Best Practice - Incident Resolution Workflow |
com.snc.bestpractice.incident |
Best practices for incident resolution dictate that
rather than closing the incident, the incident should have a state of Resolved.
This state gives the service desk a mechanism to verify that caller is satisfied
with the resolution, and that the customer agrees with closing the
incident. |
Active
|
false |
|
Best Practice - ITIL KPI Reports |
com.snc.bestpractice.itil_kpi |
Provides a series of reports that track the Key
Performance Indicators (KPI) of incident management and problem
management. |
Active
|
true |
com.glide.metrics |
Business Roles (New in Orlando) |
com.snc.businessroles |
Activates the Business Roles module. Combined with other licensed
applications, provides business roles and hierarchy for employees with integration
to Okta for access provisioning during onboarding. |
Inactive |
false |
com.sn_content_delivery |
Business Rule V2 |
com.glide.business_rule_v2 |
Enhances business rules to support script-free
conditions and behaviors. |
Active
|
false |
|
Business Stakeholder |
com.snc.business_stakeholder |
Contains the Business Stakeholder role which authorizes the users to approve,
view/read records across the organization and view reports. Note there is a fee
associated with the Business Stakeholder role. Do not assign it to users without
confirming your organization has the appropriate entitlement. |
Active |
false |
|
Cache build stats |
com.glide.stats.cache_build |
Cache build stats. |
Active |
false |
com.glide.stats |
Case Assignment Workbench Demo |
com.snc.case_assignment_workbench_demo |
Provides demo data, such as sample cases and users, so that the Assignment
Workbench product features can be demonstrated on a non-production instance. Not
for use on customer production instances. |
Inactive |
true |
- com.snc.customerservice.demo
- com.snc.assignment_workbench
|
Case Digests |
com.sn_csm_case_digest |
Enables users to send case status updates and root cause analysis to
customers and key internal stakeholders. |
Inactive |
true |
- com.sn_customerservice
- com.sn_csm_doc_template
- com.snc.documentviewer
- com.sn_publications
|
Catalog Designer Common |
com.glide.ui.ng.cc |
Catalog Designer Common. |
Active
|
false |
- com.glide.ui.ng.dc
- com.glideapp.workflow
|
Central Dispatch |
com.snc.central_dispatch |
Allows visually allocating tasks to agents for a
logged in dispatcher. |
Inactive |
true |
com.snc.dhtmlx.scheduler |
Centralized Connection and Credential |
com.snc.core.automation.connection_credential |
Centralized Connection and Credential components. |
Active |
false |
|
Certification Core |
com.snc.certification_core |
Core certification structures such as filters and
templates. Certification Core is activated automatically when any of these
applications are activated:
- Desired State Certification (active by default)
- Architecture Compliance
- Data Certification
- IT Governance Risk and Compliance
|
Active |
false |
- com.glide.list_v2
- com.snc.version
|
Change Management - Approval Policy |
sn_chg_pol_appr |
Change Management feature that helps in generating and configuring approvals
using the Change Approval policies. |
Active |
false |
|
Change Management - ATF Tests |
com.snc.change_management.atf |
This plugin loads ATF tests for Change Management when the Change Management
- State Model plugin is active. The demo data for this plugin is required to
successfully execute these ATF tests. |
Inactive |
true |
|
Change Management - CAB Workbench |
com.snc.change_management.cab |
Change Management feature which allows CAB Managers
to schedule, plan and manage CAB Meetings all on the NOW platform. |
Active
|
true |
- com.snc.change_management.cab.form_layout
- com.snc.app.calendar
- com.glide.service-portal
- com.snc.app_common.service_portal
- com.glide.editor.tinymce
|
Change Management - Change Schedule |
com.snc.change_management.soc |
Change Schedule. |
Active |
false |
- com.snc.dhtmlx.gantt
- com.snc.change_request
- com.snc.change_management.soc.color_picker
|
Change Management - Change Schedule foundation |
com.snc.change_management.soc.foundation |
Change Management - Change Schedule Foundation Data. |
Active |
false |
com.snc.change_management.soc |
Change Management - Collision Detector |
com.snc.change.collision |
Conflict Detection is a feature of the Change
Management application which identifies potential scheduling conflicts based on
the configuration items in scope for the change or user or group assigned to
fulfill a change. |
Active
|
true |
com.snc.maintenance_schedules |
Change Management - Color Picker |
com.snc.change_management.soc.color_picker |
Color Picker |
Active |
false |
|
Change Management - Core |
com.snc.change_management |
Core change management plugin which both Change Management State Model and
Standard Change Catalog plugins depend on.
This plugin updates the Type field on Change Request to
have the values Normal, Standard,
and Emergency.
The Type value on existing Change Requests is updated:
- Routine com.glide.context_help-> standard (Standard)
- Comprehensive -> normal (Normal)
- Emergency -> emergency (Emergency)
When creating a Change Request, an interceptor prompts you for the type of
Change you want to create.
|
Active
|
true |
- com.snc.change_request
- com.snc.change.collision
|
Change Management - Mass Update CI |
com.snc.change_management.mass_update_ci |
Change Management feature which allows change
requesters to propose and apply updates associated with a change request to one or
more configuration items in scope for a change. |
Inactive |
false |
- com.snc.change_management.state_model
- com.snc.bestpractice.bulkchange
|
Change Management - Risk Assessment |
com.snc.change_management.risk_assessment |
Change Management feature which allows risk assessment questionnaires to be
created and required to drive the assessment of risk associated with a requested
change. |
Inactive |
true |
- com.snc.bestpractice.change_risk
- com.snc.assessment_core
- com.glide.assessment_designer
|
Change Management - Standard Change Catalog |
com.snc.change_management.standard_change_catalog |
Change Management feature which allows Standard change templates to be
proposed, approved, and published in the ServiceNow Service Catalog.
|
Active
|
true |
- com.snc.change_management
- com.glideapp.servicecatalog
|
Change Management - State Model |
com.snc.change_management.state_model |
This plugin provides the current Change Management state models for Standard,
Normal and Emergency change types, originally released in the Geneva
release.
|
Active
|
true |
- com.snc.change_management
- com.snc.process_flow_formatter
|
Change Management Overview Homepage |
com.glideapp.report.itsm.change.overview |
Activates a Change Management Overview Dashboard in
the Change Management application navigator. |
Active
|
false |
com.glideapp.report |
Change Management Workflows |
com.glideapp.workflow_change_management |
This plugin activates the workflows which control
the change processes associated with the Emergency, Standard, and Normal change
types introduced in the Geneva release. |
Active
|
true |
com.glideapp.workflow |
Change Request |
com.snc.change_request |
The base Change Request plugin which contains the
core tables for Change Management, including the change request and change task
tables. |
Active
|
true |
com.glideapp.report.itsm.change.overview |
Change Request Calendar |
com.snc.change_request_calendar |
This plugin activates the Change Conflict Calendar introduced in the Kingston
release. It enables you to view a change request and its potential conflicts once
a primary configuration item, planned start date, and planned end date have been
provided within a Change request. |
Active |
false |
com.snc.app.calendar |
Channel Proxy |
com.glide.channelproxy |
Contains the Business Stakeholder role which authorizes the users to approve,
view/read records across the organization and view reports. Note there is a fee
associated with the Business Stakeholder role. Do not assign it to users without
confirming your organization has the appropriate entitlement. |
inactive |
false |
com.glide.external.app |
Checklist |
com.glide.ui.checklist |
Provides a simple way to track the progress of
tasks without creating additional records, using checklists that can be added to
any form. |
Active
|
false |
- com.glide.ui.ng
- com.glide.rest.service
|
CIDC Spoke |
com.sn_cicd_spoke |
Provides subflows and actions to call the Continuous Integration Continuous
Delivery REST API endpoints included in the com.glide.continuousdelivery
plugin. |
|
|
|
Cisco Webex Meetings Spoke (New in Orlando) |
com.sn.webex_meetings.spoke |
The Cisco Webex Meetings Spoke for IntegrationHub provides actions that a
Process Analyst can use when designing flows. The actions allow them to automate
Webex. |
|
|
|
Client Transaction Timings |
com.glide.client_transaction |
The Client Transaction plugin provides support to
track client rendering times at the server, lining the values up with the server
transaction times. |
Active |
false |
|
Cloud API |
com.snc.cloud.api |
Cloud API Framework. |
Inactive |
false |
- com.snc.core.automation
- com.glide.ui.angular
- com.glide.ui.heisenberg
- com.snc.discovery.core
|
Cloud Config Management |
com.snc.config.mgmt |
Config Management Framework. |
Inactive |
false |
- com.glide.rest
- com.snc.cloud.core
|
Cloud Management |
com.snc.cloud.mgmt |
Cloud Management. |
Inactive |
false |
- com.glide.service-portal
- com.snc.cloud.core
- com.snc.config.mgmt
- com.snc.runbook_automation
|
Cloud Management Core |
com.snc.cloud.core |
Cloud Management Core - Discovery and Resource Blocks. |
Inactive |
false |
- com.snc.discovery.core
- com.snc.cloud.api
|
CMDB-ATF Tests |
com.snc.cmdb.atf |
Provides the CMDB Automated Test Framework (ATF) tests. |
Inactive |
false |
com.snc.cmdb |
CMDB Dashboard |
com.snc.cmdb.dashboard |
Report overall CMDB and class level aggregated CI health. |
Active
|
false |
- com.snc.cmdb
- com.snc.pa
- com.glideapp.canvas
|
CMDB Group |
com.snc.cmdb.group |
Provides Configuration Item grouping capabilities. |
Active
|
false |
|
CMDB Group Dashboard |
com.snc.cmdb.group.dashboard |
Report the health of CIs in CMDB Groups, on a dashboard. |
Active |
false |
- com.snc.cmdb
- com.snc.pa
- com.glideapp.canvas
- com.snc.cmdb.group
|
CMDB Mainframe |
com.snc.cmdb.mainframe |
One of the plugins included in the Extended CMDB
plugin, used for mainframe configuration items. |
Inactive |
false |
com.snc.cmdb |
CMDB Radio Category |
com.snc.cmdb.radio.category |
One of the plugins included in the Extended CMDB
plugin, used for radio configuration items. |
Inactive |
false |
com.snc.cmdb |
CMDB Search |
com.snc.cmdb_search |
Query-like search on CMDB CIs and relationships. Converts a free-style query
with configurable synonyms and stop words, into a properly formulated query on
CMDB tables. |
Active |
false |
com.snc.cmdb |
CMDB Telecom Category |
com.snc.cmdb.telecom.category |
One of the plugins included in the Extended CMDB
plugin, used for telecom configuration items. |
Inactive |
false |
com.snc.cmdb |
CMDB Test Equipment |
com.snc.cmdb.test.equipment |
One of the plugins included in the Extended CMDB
plugin, used for test equipment configuration items. |
Inactive |
false |
com.snc.cmdb |
CMDB Workspace |
com.cmdb-workspace |
Enables CMDB capabilities in Agent Workspace. |
Active |
false |
com.snc.agent_workspace.itsm |
CMPv1 (Planned for deprecation in Paris) |
- com.snc.aws
- com.sn.azure
- com.snc.runbook_automation.vmware
|
|
Active |
|
|
CMS User Interface - Service Management Core |
com.snc.service_management.core.cms |
All Content Management System items (blocks, pages,
and menus) used to reference core IT self-service applications are packaged in
this plugin. It is also the core foundation for all Service Management
applications. |
Inactive |
false |
- com.glide.cms
- com.glide.cms.extensions
- com.glide.db_images
|
Coaching |
com.sn_coaching |
The Coaching module facilitates the coaching of employees on their work
through the use of coaching opportunities (critical moments in a process) that can
be conditionally configured. |
Active |
true |
- com.snc.planned_task_v2
- com.snc.skills_management
- com.snc.organization_management
|
Coaching Loops |
com.snc.coaching_loops |
Adds coaching functionality. This plugin
facilitates the coaching of employees on their work through the use of coaching
opportunities that can be conditionally configured. |
Inactive |
true |
- com.snc.planned_task
- com.glideapp.custom_charts
|
Code Search |
com.glide.code-search |
A configurable Code Search API. |
Active
|
false |
|
Collaboration |
com.glide.collaboration |
Retired. Replaced by the Connect plugin. |
Inactive |
false |
com.glide.connect |
Collaboration Services for Task Communications Management (Available in
the ServiceNow Store) |
sn_tcm_collab_hook |
Provides the ability to communicate over Slack. |
Inactive |
false |
- com.glide.hub.integrations
- com.sn.slack.ahv2
|
Collision APIs |
com.glide.collision_detector |
APIs for predicting the behavior of the upgrade engine with regard to
customizations. |
Active |
false |
|
Column Statistics |
com.glide.column_statistics |
Column statistics used to suggest database indexes. |
Active |
true |
|
Common ITSM Service Portal Application Components |
com.snc.app_common.service_portal |
Common Application Components for Service Portal. |
Active |
false |
com.glide.service-portal |
Communities |
com.sn_communities |
Communities enable customers to interact with each other and share knowledge.
There is no structured way to disseminate knowledge or capture knowledge from
communities and make it a part of customer service and customer success. |
Inactive |
false |
- com.glide.service-portal
- com.sn_communities_global
- com.snc.activity_subscriptions
- com.snc.gamification
- com.snc.csm_unified_theme
- com.snc.assignment_workbench
- com.glide.processor.ics
|
Communities Demo Data |
com.sn_communities_demo |
Loads demo data for the community application. |
Inactive |
false |
- com.sn_communities
- com.snc.csm_unified_theme.demo
|
Company extension |
com.glide.company |
Adds currency columns to the Company [core_company]
table. |
Active
|
false |
com.glide.currency |
Configuration Compliance (Available in the ServiceNow Store) |
snc_vulc |
Exposes your high-impact configuration-related security vulnerabilities, and
orchestrates their remediation across frequently isolated information security, IT
operations, and business process areas. Activation of this plugin on production
instances may require a separate license. Contact ServiceNow for details. |
Inactive |
true |
com.snc.security_support.common |
Configuration Compliance Dependencies |
snc_vulc_dep |
System dependencies required by Configuration Compliance. Activation of this
plugin on production instances may require a separate license. Contact ServiceNow
for details. |
|
false |
|
Configuration Management (CMDB Enterprise Edition) |
com.snc.cmdb.enterprise |
A collection of modules for specialized
configuration items, such as radio hardware, test equipment, and voice system
hardware. |
Active
|
false |
com.snc.cmdb |
Configuration Management (CMDB) |
com.snc.cmdb |
Provides core functionality for the configuration
management database, including enterprise hardware and configuration item
relationships. |
Active
|
true |
- com.glide.custom_web_service
- com.sn_cmdb_content
- com.snc.db.rotation
- com.glide.ui.list_v3_components
|
Configuration Management For Scoped Apps (CMDB) |
com.snc.cmdb.scoped |
Enables scoped apps access to Identification Engine
APIs. |
Active |
false |
com.snc.cmdb.enterprise |
Connect |
com.glide.connect |
Provides a real-time messaging platform that
connects you to your coworkers, bypassing email and static documents. |
Active
|
false |
- com.glideapp.live_feed
- com.glideapp.live_common
- com.glide.ui.ng
- com.glide.ui.angularui
- com.glide.ui.ng.amb
- com.glide.notification.push
- com.glide.db_audio
|
Connect Interaction UI |
com.connect-interaction-ui |
User interface components to adapt Connect Support to use the interaction
table as a source of truth. |
inactive |
false |
- com.glide.interaction
- com.glide.graphql
- com.glide.connect.support
- com.glide.connect.ui_components
|
Connect Scriptable APIs |
com.glide.connect.scriptable |
Scriptable APIs for Connect. |
Active |
false |
|
Connect Service Portal Widgets |
com.glide.connect.sp_widgets |
Connect Service Portal Widgets |
Inactive |
false |
- com.glide.service-portal
- com.glide.connect
- com.glide.connect.ui_components
|
Connect Spoke for Flow Designer |
com.glide.connect_v3plus.core.ah |
The Connect Spoke for the Flow Designer provides actions that a process
analyst can use when designing flows. The actions allow them to automate the
creation of conversations, to add users to a conversation, and to send messages to
a conversation. These actions work with Connect API version 3 and later. |
Active |
false |
com.glide.connect.scriptable |
Connect Support |
com.glide.connect.support |
Builds on the Connect messaging platform and
enables support agents to provide real-time assistance to end users, using
queues. |
Inactive |
true |
com.glide.connect |
Connect Support and Service Portal Integration |
com.glide.connect.support.service-portal |
Adds Connect Support components for use in the
Service Portal. |
Inactive |
true |
- com.glide.service-portal
- com.glide.connect.support
|
Connect Support Manager's Dashboard |
com.glide.connect.managers_dashboard |
Provides a homepage and all the configuration
records required to analyze Connect Support in reporting. |
Inactive |
false |
com.glideapp.report |
Connect Support Routing |
com.glide.connect.support.routing |
Plugin to enable processor for Routing Connect Support request to appropriate
Chat Queue. |
Inactive |
false |
- com.snc.matching_rule
- com.glide.connect.support
|
Consumer Service Portal |
com.glide.service-portal.consumer-portal |
Enables the Consumer Service Portal, a web-based portal based on the Service
Portal application that your company can use to provide information and support to
consumers. |
Inactive |
false |
- com.glide.service-portal.customer-service-base
- com.glide.connect.anonymous_support
|
Content Analytics |
com.sn_content_analytics |
Content Analytics |
Active |
false |
com.glide.scope.access.restricted_caller |
Content Automation |
com.sn_content_automation |
Content automation functionality. |
inactive |
true |
- com.sn_content_delivery
- com.glide.scope.access.restricted_caller
|
Content Delivery |
com.sn_content_delivery |
Content Delivery |
inactive |
true |
- com.glide.db_images
- com.glide.scope.access.restricted_caller
- com.glide.service-portal
|
Content
Management |
com.glide.cms |
Allows administrators to create custom, branded,
web user interfaces on top of an existing ServiceNow instance. You must request the Content Management System (CMS)
application from ServiceNow
personnel. Instead of activating CMS, use Service Portal for new development. Service Portal is an alternative to CMS
with a refined user experience, and is active by default in the base system. See Service Portal
and Content Management and Service
Portal. |
Inactive |
false |
- com.glideapp.home
- com.glide.text_search
- com.glide.db_images
|
Content Management Extended
Types |
com.glide.cms.types |
An extension to Content Management that adds
iFrames and Flash frames. You must request the Content Management System (CMS)
application from ServiceNow
personnel. Instead of activating CMS, use Service Portal for new development. Service Portal is an alternative to CMS
with a refined user experience, and is active by default in the base system. See Service Portal
and Content Management and Service
Portal. |
Active
|
false |
- com.glide.cms.type.flash
- com.glide.cms.type.iframe
|
Context Ranking |
com.glide.sorting |
Support for drag-and-drop lists and ranking dialog.
Context ranking allows a user to sort a collection of records independently of the
attributes of those records. Context Ranking is activated automatically with the
SDLC - Scrum Process Pack plugin. |
Inactive |
false |
com.glide.list_v2 |
Context-Sensitive Help |
com.glide.context_help |
Provides a context-sensitive help system, providing
links to specific help pages. These help pages can be linked to the list or form
view of any table, or to the form view of a specific record in a table. |
Active
|
false |
|
Context-Sensitive Help Rest API |
com.glide.context_help.rest_api |
REST API for the context-sensitive help system |
Active |
false |
- com.glide.context_help
- com.glide.scripted_rest_services
|
Contextual Search |
com.snc.contextual_search |
Display related articles or service catalog items
within a form or record producer. |
Active
|
false |
com.snc.application.json_service |
Contextual Search - Internal |
com.snc.contextual_search.internal |
An internal plugin component for Contextual Search. |
Active |
false |
|
Contextual Search - Service Portal |
com.snc.contextual_search.service-portal |
Service Portal components for Contextual Search. |
Active |
false |
- com.snc.contextual_search
- com.snc.app_common.service_portal
|
Contextual Security: Role Management |
com.glide.role_management |
Provides the flexibility and power to protect
information by controlling read/write/create/delete authorization. |
Active
|
false |
- com.glide.db_view
- com.glide.ui_page
|
Contextual Security: Role Management V2 |
com.glide.role_management.inh_count |
Prevents duplicate entries in sys_user_has_role for
inherited roles, based on the value of the inh_count column. |
Active
|
false |
com.glide.role_management |
Contextual Security: Role Management V2 REST API |
com.glide.role_management.inh_count.rest_api |
Prevents duplicate entries in sys_user_has_role for
inherited roles, based on the value of the inh_count column. |
Active
|
false |
- com.glide.role_management.inh_count
- com.glide.scripted_rest_services
|
Continual Improvement Management (CIM) |
com.sn_cim |
Core plugin for Continual Improvement Management (CIM) |
Active |
true |
- com.snc.organization_management
- com.snc.planned_task_v2
- com.snc.pa
- com.snc.pa.spotlight
- com.sn_coaching
- com.sn_cim_atf
|
Continual Improvement Management Automated Tests |
com.sn_cim_atf |
ATF plugin for Continual Improvement Management (CIM) |
Active |
true |
|
Contract Management |
com.snc.contract_management |
Provides the ability to manage all types of
contracts. |
Active
|
true |
com.snc.asset_management |
Contract Management - Form Layouts and Behavior |
com.snc.contract_management.form_layouts |
Provides the ability to customize the Contract Management form
layout. |
Inactive |
false |
|
Conversation Branding Settings |
com.glide.cs.branding |
Conversation Branding Settings |
Active |
false |
|
Conversation General Settings |
com.glide.cs.settings |
Conversation General Settings |
Active |
false |
|
Conversational Messaging |
com.glide.messaging.awa |
Conversational Messaging |
|
|
|
CORS support for REST API |
com.glide.rest.cors |
CORS support for REST API |
Active
|
false |
|
Cost Management |
com.snc.cost_management |
Tracks operating costs for configuration items and
task-related activities, allocates the costs to business consumers, and compares
actual allocations to planned budgets. |
Inactive |
true |
com.snc.expense_line |
Cross-scope Access |
com.glide.scope.access |
|
Inactive |
false |
|
Cross-scope App Privilege Enforcement |
com.glide.scope.privilege |
System for capturing and enforcing cross-scope
privileges used by Scoped Apps |
Active
|
false |
|
CSM Extension for Proxy Contacts |
com.snc.csm_proxy_contacts |
Enables users who are internal to an organization to be the proxy case
contact on behalf of customers. |
Inactive |
true |
com.sn_customerservice |
CSS Theme support |
com.glide.ui.themes |
Provides support for CSS customizations to the user
interface. |
Inactive |
false |
com.glide.ui.themes.core |
CSS Theme support - UI 14 |
com.glide.ui.themes.doctype |
Provides UI15 themes. |
Active
|
false |
com.glide.ui.themes.core |
CTI Demo Data for HRSD (New in Orlando) |
com.sn_hr_cti_demo |
Provides CTI Softphone application demo data for HRSD. |
Inactive |
false |
- com.snc.cti
- com.sn_hr_core
|
CTI Softphone |
com.snc.cti |
Enables Twilio integration using Notify and OpenFrame to provide softphone
functions and call center capabilities. These include make, receive phone calls,
transfer, hold and mute. Applications like Customer Service and Incident
Management provide demo workflows for CTI. |
Active |
true |
- com.snc.matching_rule
- com.sn_openframe
- com.snc.notify
- com.snc.notify.twilio_direct
|
Currency support for the service catalog |
com.glideapp.servicecatalog.currency |
Enables service catalog to support fully localized
currencies for item prices and options. |
Active |
false |
com.glide.currency |
Custom URL |
com.snc.customurl |
Activate this plugin to set up custom URL on the instance. |
Inactive |
false |
com.snc.customurl.internal |
Custom URL - Internal |
com.snc.customurl.internal |
An internal plugin component to Scripted CustomURL APIs. |
Inactive |
false |
|
Customer Communities |
com.sn_customer_communities |
Enables you to connect, engage, and collaborate with your employees,
customers, partners, and prospects. It is only available for customers who are
licensed for Customer Services Management. |
Inactive |
false |
- com.sn_external_user_register
- com.sn_communities
|
Customer Project Management (New in Orlando) |
com.snc.csm_ppm |
Provides the ability to create and manage projects for a customer account and
gives end users visibility into their projects via the portal. This plugin
requires the Customer Service plugin and the Project Portfolio Suite with
Financials plugin. |
Inactive |
true |
- com.sn_customerservice
- com.snc.financial_planning_pmo
|
Customer Service |
com.sn_customerservice |
Enables you to provide service and support for your
external customers using several communication channels, such as email, web, and
telephone. A case is created to track the issue reported or service requested, and
assigned to groups or agents. Customer service agents in your organization work on
the cases and resolve issues. |
Inactive |
false |
- com.snc.asset_management
- com.snc.state_flows
- com.glide.connect.support
- com.glide.connect.support.routing
- com.snc.assignment_workbench
- com.snc.cs_base
- com.snc.skills_management
- com.snc.assessment_core
- com.snc.process_flow_formatter
- com.snc.task_relations
- com.snc.task_activity
- com.snc.matching_rule
- com.sn_resolutionshaper
- com.sn_openframe
- com.sn_shn
- com.snc.contextual_search.dynamic_filters
- com.sn_cs_social
|
Customer Service Case Types (New in Orlando) |
com.snc.csm_case_types |
Enables customers to manage complex case processes by defining new case
types. A case type represents an individual business process and is a collection
of diverse inputs and tasks that an agent performs to resolve customer
requests. |
Inactive |
true |
com.sn_customerservice |
Customer Service CTI Demo Data |
com.snc.customerservice_cti_demo |
Provides demo data for the CTI Softphone
application. |
Inactive |
false |
- com.sn_customerservice
- com.snc.cti
|
Customer Service Install Base Management |
com.snc.install_base |
Enables customers to capture the current state of a customer's install base
and establish the relationship to any downstream entities that might impact their
functioning. |
Inactive |
false |
com.sn_customerservice |
Customer Service Management Demo Data |
com.snc.customerservice.demo |
Provides demo data for the Customer Service
Management
application. |
Inactive |
false |
- com.sn_customerservice
- com.glide.service-portal.consumer-portal
- com.glide.service-portal.customer-portal
- com.snc.case_assignment_workbench_demo
- com.snc.work_management.demo
- com.snc.planned_maintenance
- com.snc.kb_product_entitlements
- com.snc.publications_demo
- com.snc.shn_demo
- com.snc.csm.order
- com.snc.csm_fsm_integration
|
Customer Service Management for Orders |
com.snc.csm.order |
Extends the Customer Service Management application to support order-related
issues by integrating with order management systems to create and resolve customer
requests. |
Inactive |
true |
com.sn_customerservice |
Customer Service Mobile |
com.sn_csm_mobile |
Enables the mobile user interface for Customer Service Management. |
Inactive |
false |
|
Customer Service NLU Model for Virtual Agent Conversations |
com.sn_csm.nlu |
Enables CSM Virtual Agent conversations. |
Active |
false |
- com.sn_customerservice
- com.glide.cs.chatbot
- com.glide.cs.sn-va-web-client-app
|
Customer Service Portal |
com.glide.service-portal.customer-portal |
Enables the Customer Service Portal, a web-based
portal based on the Service Portal application that your company can use to
provide information and support to
customers. |
Inactive |
false |
com.glide.service-portal.customer-service-base |
Customer Service Social Integration |
com.sn_cs_social |
Customer Service Social integration, currently adds appropriate data schema
changes needed for social integration scenarios. |
Inactive |
false |
|
Customer Service Spoke |
com.snc.customer_service.spoke |
Enables Flow Designer users to automate the creation of customer service
cases and updates to existing cases. |
Inactive |
false |
Flow Designer - Installer (com.glide.hub) |
Customer Service Virtual Agent Conversations |
com.sn_csm.virtualagent |
CSM Virtual Agent Conversations |
Active |
false |
- com.sn_customerservice
- com.glide.cs.chatbot
- com.glide.cs.sn-va-web-client-app
|
Customer Service with Field Service Management |
com.snc.csm_fsm_integration |
Enables Account, Contact, Partner, Partner Contact, Consumer information from
Customer Service to Field Service Management. |
Inactive |
false |
- com.snc.work_management
- com.sn_customerservice
- com.glide.service-portal.customer-portal
|
Customer Service with Request Management |
com.sn_cs_sm_request |
Provides an integration between Customer Service Management and the Request
Management application. Enables users to create request records from a Customer
Service case. |
Active |
true |
com.sn_customerservice |
Customer Service with Service Management |
com.sn_cs_sm |
Provides an integration between Customer Service Management and the Incident,
Problem and Change Management applications. Enables users to create incident,
problem and change records from a Customer Service case. |
Active |
true |
com.sn_customerservice |
Customer Service Install Base Management |
com.snc.install_base |
Enables customers to capture the current state of their install base and
establish the relationship to any downstream entities that might impact their
functioning. |
Inactive |
false |
com.sn_customerservice |
Data Archiving |
com.glide.auxdb |
Provides the ability to move a subset of data from
large tables into the data archive. Typical candidates include historical ITIL
documents such as incidents which were closed last year, but the functionality
supports archiving of non ITIL documents as well. |
Active |
false |
com.snc.db.replicate |
Data Certification |
com.snc.certification_v2 |
Enables field-level certification of data, either
scheduled or on-demand. |
Inactive |
true |
- com.glide.list_v2
- com.snc.certification_core
|
Data Lookup and Record Matching Support |
com.glide.data_lookup |
Allows administrators to define rules that
automatically set one or more field values when certain conditions are met. This
plugin completely replaces Priority Lookup. Any custom logic defined in the
CalculatePriority business rule must be manually translated into the new priority
data lookup definition. |
Active
|
true |
|
Data Lookup and Record Matching Support for Service
Catalog |
com.glide.data_lookup.catalog |
Allows administrators to perform data lookups for
variables on service catalog item screens, on requested items, and on catalog
tasks as a user fills out the values contained in variables. |
Active
|
false |
- com.glideapp.servicecatalog.platform
- com.glide.data_lookup
|
Data Policy 2 |
com.glide.data_policy2 |
Defines mandatory or read-only requirements for
table fields. |
Active
|
false |
|
Data Structures |
com.snc.datastructure |
Provides element types: DataStructure and
DataObject for flyweight data that can be stored internally as JSON and utilized
via the DataStructure API. |
Active
|
false |
|
Database Column Offrow Migration |
com.glide.db.offrow_migration |
UI/Script elements to allow for compatible columns to be moved
offrow. |
Inactive |
false |
|
Database Rotation |
com.snc.db.rotation |
Provides the ability to break large tables into
smaller, more manageable tables – these smaller tables contain a specified
period of data and the table with oldest data is purged on an on-going
basis. |
Active
|
false |
|
Database Rotation with Default Tables |
com.snc.db.rotation_default_tables |
Adds database rotation functionality to default
tables. |
Active
|
false |
com.snc.db.rotation |
Database Storage for Audio Files |
com.glide.db_audio |
Allows audio files to be uploaded and stored in the
database, and referenced in HTML. |
Active
|
false |
|
Database Storage for Images |
com.glide.db_images |
Allows images to be uploaded and stored in the
database, and referenced in HTML. |
Active
|
false |
|
Database Storage for Video Files |
com.glide.db_video |
Allows video files to be uploaded and stored in the
database, and referenced in HTML. |
Active
|
false |
|
Database Views |
com.glide.db_view |
Allows you to define table joins for reporting
purposes. |
Active
|
false |
|
Database Views for Service Management |
com.snc.service.db_views |
Predefined Database Views for Service
Management. |
Active
|
false |
- com.glide.db_view
- com.snc.service
- com.snc.problem
- com.snc.incident
- com.glide.metrics
|
DataTables 1.1.0 Components |
com.glide.ui.ng.datatables |
DataTables 1.1.0 Components |
Inactive |
false |
|
Default Financial Management Cost Model |
com.snc.financial_management_model |
Provides a preconfigured Cost Model and artifacts to enable Financial Analysts
to assemble spending data and generate reports. Activation of this plugin on
production instances may have licensing implications.
Contact your ServiceNow account team for details.
|
Inactive |
true |
com.snc.financial_management |
Delegated Dev User Administration |
com.sn_dd_user_admin |
Delegated Dev User Administration. |
Active
|
false |
|
Delegated Development |
com.glide.delegated_development |
Support for controlled development by users who do
not have full administrative rights. |
Active
|
false |
|
Delete Recovery |
com.glide.delete_recovery |
Provides the ability to recover individual deleted items including all
related cascaded deleted items. |
Active |
false |
|
Delete Recovery: Partial Undelete Support |
com.glide.delete_recovery.partial_undelete |
Extends the Delete Recovery plugin to support partially undeleting records
from a transaction. |
Active |
false |
com.glide.delete_recovery |
Demand Core (New in Orlando) |
com.snc.demand_core |
Demand Core Plugin aids in planning, organizing and managing Demands with
basic features. |
Active |
false |
|
Demand Management |
com.snc.demand_management |
Aids with capturing the demand and provides tools
to screen, assess, and prioritize it. Only upgrade is allowed for this plugin.
Activation should be done through
PPM
Standard
plugin. |
Inactive |
true |
- com.snc.process_flow_formatter
- com.snc.assessment_core
- com.snc.timeline_visualization
- com.snc.bubblechart_workbench
|
Depreciation |
com.snc.depreciation |
Core depreciation capabilities. |
Active
|
false |
|
Designer Common |
com.glide.ui.ng.dc |
Provides common components required by designers
such as the form designer and the quiz designer. |
Active
|
false |
- com.glide.ui.tablet.theme
- com.glide.ui.ng
- com.glide.ui.themes.doctype
|
Desired State Certification |
com.snc.certification_desired_state |
Evaluates records to see if they match a desired
state, scheduled or on-demand. |
Active
|
true |
com.snc.certification_core |
DevOps (Available in the ServiceNow Store) |
sn_devops |
Provides data insights, accelerates change, and increases visibility into
your DevOps environment. |
|
|
|
DevOps Insights (Available in the ServiceNow Store) |
sn_devops_insights |
Shows the results of your overall DevOps process in a data-driven
dashboard. |
|
|
|
DHTMLX Gantt Library |
com.snc.dhtmlx.gantt |
DHTMLX Gantt library. |
Inactive |
false |
|
DHTMLX Scheduler Library |
com.snc.dhtmlx.scheduler |
DHTMLX Scheduler library. |
Active |
false |
|
Diagnostic Monitoring |
com.glide.monitor.diagnostics |
Provides advanced diagnostic monitoring of each
node in a ServiceNow instance. |
Active
|
false |
|
Dictionary overrides |
com.glide.dictionary_override |
Allows specific Dictionary values to be overridden
for extended table elements. For example, this plugin allows the default value for
the Assigned To field in the Incident table to be different than the default value
specified for the Assigned To field in the Task table. |
Active
|
false |
|
Discovery and Service Mapping Patterns (New in Orlando) |
com.sn_itom_pattern |
This plugin deploys additional Discovery and Service Mapping
Patterns. |
|
|
|
Distribution Download Proxy |
com.glide.dist_download_proxy |
Proxy for downloading a distribution. This plugin is activated automatically
when the MID Server is activated, to handle the REST requests for file downloads
that a MID Server sends to the instance. |
Active |
false |
|
Domain Support - Domain Extensions Installer |
com.glide.domain.msp_extensions.installer |
Enables domain separation for Cloud Management. |
|
|
|
Dynamic Scheduling |
com.snc.dynamic_scheduling |
Dynamic scheduling for Service Management
Applications with support for bulk task recommendations and interval based auto
assignment. |
Inactive |
false |
- com.snc.matching_rule
- com.snc.service_management.core
|
Dynamic Translation |
com.glide.dynamic_translation |
Adds ability to translate the given text from source language to target
language using external machine translation providers. |
Active |
false |
com.glide.hub.integrations |
E164 Compliant Phone Number |
com.glide.phone_number |
Ensures that all necessary information for a phone
number is included and properly formatted to successfully route an international
call over a territory's public telephone network. |
Active
|
true |
|
Email - OAUTH support for IMAP and SMTP |
com.glide.email.oauth |
Support for XOAUTH and XOAUTH2 email
authentication. |
Inactive |
false |
- com.glide.email_accounts
- com.snc.platform.security.oauth
|
Email Access Restriction |
com.glide.email_access_restriction |
Allows email table ACL conditional overrides |
Active |
false |
|
Email Accounts |
com.glide.email_accounts |
Enables you to define email accounts and settings
in individual records. |
Active
|
false |
|
Email Address Filter |
com.glide.email_address_filter |
APIs and data structures for email address filtering |
Active |
false |
|
Email Automatic User Creation |
com.glide.email_createuser |
Sets glide.email.create_userid_from_email=true so
that when automatic user creation is enabled, the UserID of newly-created users
matches the user's email address. Also widens sys_user.user_name column to 100
bytes to accommodate longer UserIDs based on email addresses. |
Active
|
false |
|
Email Client |
com.glide.email_client |
Enables you to send email directly from any record |
Active |
false |
com.glide.email_address_filter |
Email Client Template |
com.glide.email_client_template |
Template defines default content for the Email Client. |
Active |
false |
|
Email Digest |
com.glide.email_digest |
Email Digest |
Active |
false |
- Subscription Based Notifications
- Outbound Email Notifications
- com.glide.notification.preference.service
|
Email Filters |
com.glide.email_filter |
Filters emails into different mailboxes or junk,
depending on headers and subject. Ignores any email that contains a VCAL
invitation. |
Inactive |
false |
|
Email Notification Preview Plugin |
com.glide.email_notification_preview |
Allows you to easily preview a ServiceNow email
notification without sending the notification. This allows you to preview
notifications at design time. |
Active
|
false |
|
Email Notification Script for Contextual Search Results |
com.snc.adv_cxs_results_email_script |
Provides script for embedding contextual search
results based on Predictive Intelligence additional resources and search
resources in email notifications. |
Inactive |
false |
|
Email Retention |
com.glide.email_retention |
Provides retention policy for email. |
Active
|
false |
- com.glide.mailbox
- com.glide.auxdb
|
Email Service |
com.glide.email.service |
Defines javascript and REST API for sending email. |
Active
|
false |
com.glide.mailbox |
Email Unsubscribe |
com.glide.email_unsubscribe |
Adds the ability to include an unsubscribe link in notifications. |
Active
|
false |
- com.glide.email_ordered_processing
- com.glide.notification.subscription
|
Email/SMS Separation |
com.glide.email_sms_separation |
Separation of the sending of SMS and email by
adding a column to the email table. Prevents SMS messages from slowing down email
message sending and vice versa. Activation of this plugin will cause email to stop
sending during activation. On systems with large email tables this can take hours,
and is not recommended. |
Active
|
false |
com.glide.notification |
Embedded Help |
com.glide.embedded_help |
Provides targeted help content to a user in a UI
page. Administrators can create customized embedded help to assist users with
specific business processes within an organization. |
Active
|
false |
com.glide.ui.hopscotch |
Employee Document Management |
com.sn_employee_document_management |
Enables you to manage large numbers of employee documents efficiently.
Provides storage space and a filing system that allows you to easily retrieve
documents, as well as define who can view sensitive documents, and when to purge
documents. Important: To use Employee Document Management, the Human
Resources Scoped App: Core plugin must be licensed and activated. |
Inactive |
true |
- com.snc.documentviewer
- com.glide.scope.access.restricted_caller
|
Employee Service Center |
com.sn_hr_service_portal |
Activates a portal framework that allows administrators to build a
mobile-friendly self service experience for users. |
Active |
true |
- com.glide.connect.support
- com.glide.connect.sp_widgets
- com.sn_content_delivery
- com.sn_content_automation
- com.glide.va.sp_widgets
- com.glideapp.user_criteria.scoped.api
|
Encrypted Workflow Scratchpad |
com.snc.encrypted.scratchpad |
Encrypted Scratchpad support on the Workflow Context and Workflow Executing
Activities. |
Active |
false |
- com.glideapp.workflow
- com.glide.encryption
|
Encryption Core |
com.glide.encryption.core |
Common scripts and logic between Edge Encryption and Encryption
Support. |
Inactive |
false |
|
Encryption Support |
com.glide.encryption |
Allows text fields and attached files to be
encrypted. |
Inactive |
false |
com.glide.encryption.core |
Encryption Support - Single Context Task Encryption
Demo |
com.snc.task_encryption.demo |
Demo showing how encrypted form fields can be
assigned to one encryption context. Adds two encrypted fields to the Task table
(Social Security Numbers and Credit Cards), a read-only encryption context field,
an Add Secure Info button that unhides these fields, and a
Change Encryption button to change the encryption
context. After activating, configure the Incident form to add the three
fields. |
Inactive |
false |
com.glide.encryption |
Encrypted Workflow Scratchpad |
com.snc.encrypted.scratchpad |
Encrypted Scratchpad support on the Workflow Context and Workflow Executing
Activities. |
Inactive |
false |
- com.glideapp.workflow
- com.glide.encryption
|
Engine Based Notifications |
com.glide.email_engine_notifs |
Container for engine-based email notifications.
Contains a set of default email notifications. Installed only on new
z-boots. |
Active
|
false |
|
Enhanced Web Service Provider - Common |
com.glide.web_service_provider_v2 |
|
Active
|
false |
com.glide.web_service_provider |
Enterprise Release Management (Planned for deprecation in
Quebec) |
com.snc.enterprise_release_management |
Enables you to manage enterprise releases, product releases, and deployment
process. |
Inactive |
false |
- com.snc.planned_task_v2
- com.snc.process_flow_formatter
- com.snc.release_management_v2
- com.snc.test_mgmt
|
E-Signature |
com.snc.esign |
Allows for the electronic signing of documents on both desktop and mobile.
Signatories can sign with their credentials, as an acknowledgment, or as a typed
or drawn e-signature. |
Active |
false |
- com.snc.signaturepad
- com.snc.document_management
- com.snc.documentviewer
|
ESS Portal (implemented within Content Management) |
com.glide.cms.extensions |
ESS portal content management application. Demo
data includes the actual ESS portal.You must request the Content Management System (CMS)
application from ServiceNow
personnel. Instead of activating CMS, use Service Portal for new development. Service Portal is an alternative to CMS
with a refined user experience, and is active by default in the base system. See Service Portal
and Content Management and Service
Portal. |
Active
|
true |
com.glide.cms |
Event Management Mobile Interface Content |
com.em-mobile-app |
Content Of Event Management Mobile Interface Content. |
Inactive |
false |
|
Event Management Overview Homepage |
com.glideapp.report.em |
Event Management Overview Homepage |
Inactive |
false |
- com.glideapp.report
- com.glideapp.itom.snac
|
Event stats |
com.glide.stats.event |
Event stats. |
Active |
false |
com.glide.stats |
Execution Plan support for the service catalog |
com.glideapp.servicecatalog.execution_plan |
Service Catalog execution plans. |
Active
|
true |
com.glide.execution_plan |
Expense Line |
com.snc.expense_line |
Core expense line table that enables cost tracking.
Integrated with asset management, CMDB, cost management, and contract management. |
Active
|
false |
|
Extended CMDB |
com.snc.extended_cmdb |
Provides specialized configuration items, such as
radio hardware, test equipment, and voice system hardware. |
Inactive |
false |
com.snc.cmdb |
External file data storage |
com.sn.external.files |
Stores information about files in third-party systems and provides actions to
manage the information. |
|
|
|
Facilities Move Management (Deprecated) |
com.snc.facilities_service_automation.move |
Facilities Move Management. This plugin enables
single user move functionality as well as Enterprise Move and move planning
functionality. Any floor plan aspects are not installed by default. Install the
Facilities Visualization Workbench [com.snc.facilities_service_automation.fvw]
plugin to use the floor plan.
Important: When licensed for Facilities Service Management
and HR Service Delivery and a building map does not display in
the HR Service Portal, try: Activating this plugin before, activating the
Human Resources Scoped App: Lifecycle Events
[com.sn_hr_lifecycle_events] plugin.
|
Inactive |
true |
- com.snc.service_management.core
- com.snc.facilities_service_automation.fvw
|
Facilities Service
Management
(Maintenance mode only) |
com.snc.facilities_service_automation |
Manages facilities requests and enables users to
report and track requests by their location. To view requests on a floor plan, the
Facilities Visualization Workbench (com.snc.facilities_service_automation.fvw)
plugin is required. Integration files installed when Facilities Visualization
Workbench (com.snc.facilities_service_automation.fvw) is also
installed. Activation of this plugin on production instances may require a
separate license. Contact ServiceNow for details. |
Inactive |
true |
com.snc.service_management.core |
Facilities Service Management CMS
Portal
(Maintenance mode only) |
com.snc.facilities_service_automation.cms |
Lets you launch Facilities Service Automation and
other service management applications from a single CMS page. Manages facilities
requests and enables users to report and track requests by their location on a
floor plan. Activation of this plugin on production instances may require a
separate license. Contact ServiceNow for details. |
Inactive |
true |
- com.snc.facilities_service_automation
- com.snc.service_management.core.cms
|
Facilities Service Management Mobile
(Maintenance
mode only) |
com.snc.facilities_service_automation_m |
Manages facilities service management mobile
components. |
Inactive |
true |
- com.snc.facilities_service_automation
- com.snc.service_management_m
|
Facilities Visualization Workbench (Deprecated) |
com.snc.facilities_service_automation.fvw |
The Facilities Visualization Workbench provides map
interaction built upon geoJSON file map sets. Integration files installed when
Facilities Service Management (com.snc.facilities_service_automation) is also
installed. Activation of this plugin on production instances may require a
separate license. Contact ServiceNow for details. |
Inactive |
true |
|
Field Normalization |
com.snc.field_normalization |
Provides support for cleaning up messy data through
normalization and transformation. |
Inactive |
true |
- com.glide.vars
- com.glide.system_update_set
|
Field Service Management |
com.snc.work_management |
Provides support for scheduling and managing
on-location work tasks. |
Inactive |
false |
- com.snc.service_management.core
- com.sn_shn
- com.snc.assignment_workbench
- com.snc.central_dispatch
- com.snc.wo_signature_pad
- com.snc.wm_questionnaire
- com.snc.dynamic_scheduling
|
Field Service Management CMS Portal |
com.snc.work_management.cms |
Lets you launch Field Service Automation and other
service management applications from a single CMS page. |
Inactive |
false |
- com.snc.work_management
- com.snc.service_management.core.cms
|
Field Service Management Demo Data |
com.snc.work_management.demo |
Demonstration Data for Field Service Management
covering the medical and telecommunication domains. NOTE: Installing this plugin
adds new Configuration Item tables and relationships to the database. |
Inactive |
true |
- com.snc.work_management
- com.snc.wo_signature_pad
|
Field Service Management Geolocation Demo Data |
com.snc.work_management_geolocation.demo |
Enables geolocation capabilities for the Field
Service Management application. |
Inactive |
true |
com.snc.work_management.demo |
Field Service Management Mobile |
com.snc.work_management_m |
Adds the Field Service Management menu to the
mobile user
interface. |
Inactive |
true |
- com.snc.service_management_m
- com.snc.work_management
|
Field Service - Questionnaire |
com.snc.wm_questionnaire |
Create Questionnaires for Work Orders or Work
Orders Tasks. |
Inactive |
false |
|
Field Service Map |
com.snc.fsm_map |
Displays the dispatch map for viewing agents, tasks, and agent
routes. |
Active |
|
com.snc.work_management |
Field Service Management Agent Workspace (New in Orlando) |
com.snc.agent_workspace.fsm |
Enables field service users to manage work orders and tasks using the FSM
agent workspace. This plugin activates the Agent Workspace (com.agent_workspace)
plugin. |
|
|
|
Field Service - Signature Pad |
com.snc.wo_signature_pad |
Create PDFs for closed work orders that include the
name and signature of the customer and a summary of the completed work. |
Inactive |
false |
- com.snc.pdf_generator
- com.snc.signaturepad
|
Field Service Spoke |
com.snc.field_service.spoke |
Enables Flow Designer users to automate the creation of work orders and work
order tasks and updates to existing work orders and work order tasks. |
Inactive |
false |
Flow Designer - Installer (com.glide.hub) |
Field Service with Project Management |
com.snc.wm_ppm |
Enables Field Service Management integration with the Project Management
application. This plugin activates the Project Management plugin, which may
require additional licenses. |
Inactive |
true |
- com.snc.work_management
- com.snc.financial_planning_pmo
|
Field Service with Project Management Demo |
com.snc.wm_ppm_demo |
Demonstration data for the Field Service Management integration with the
Project Management application. |
Inactive |
false |
- com.snc.wm_ppm
- com.snc.work_management.demo
- com.snc.customerservice.demo
|
Finance Close Automation (Available in the ServiceNow Store) |
sn_fcms |
Reduces finance close risk with intelligent task automation. |
Active |
true |
- sn_fin
- sn_fcms_intg
- com.glide.scope.access.restricted_caller
|
Finance Common (Available in the ServiceNow Store) |
sn_fin |
|
Active |
false |
- com.snc.fiscal_calendar
- com.snc.fin_dep
- com.glide.scope.access.restricted_caller
- com.glide.web_service_insert_multiple
|
Finance – ERP Integration (Available in the ServiceNow Store) |
sn_fcms_intg |
|
Active |
false |
- sn_fin
- com.glide.scope.access.restricted_caller
- com.glide.web_service_insert_multiple
|
Finance Service Management (Maintainance mode only)
Planned for deprecation after Feb 1, 2023 |
com.snc.finance_service_automation |
Manages finance requests and enables users to
report and track those requests. Activation of this plugin on production instances
may require a separate license. Contact ServiceNow for details. |
Inactive |
true |
com.snc.service_management.core |
Finance Service Management CMS Portal |
com.snc.finance_service_automation.cms |
Lets you launch Finance Service Automation and
other service management applications from a single CMS page. Activation of this
plugin on production instances may require a separate license. Contact ServiceNow
for details. |
Inactive |
true |
- com.snc.finance_service_automation
- com.snc.service_management.core.cms
|
Finance Service Management Mobile |
com.snc.finance_service_automation_m |
Manages Finance Service Management mobile
components. |
Inactive |
true |
- com.snc.finance_service_automation
- com.snc.service_management_m
|
Financial Charging |
com.snc.service_charging |
Enables financial analysts and business unit owners to measure and show charges
based on the actual consumption of services. Get insight into your services and
the utilization of those services by each department.
Activation of this plugin on production instances may have licensing
implications. Contact your ServiceNow account team for details.
|
Inactive |
true |
com.snc.itfm_core |
Modeling Engine |
com.snc.financial_management |
Enables financial analysts to assemble spending
data, build cost models, and generate reports to show how funds are being used.
Activation of this plugin on production instances may have licensing implications.
Contact your ServiceNow account team for details. |
Inactive |
true |
- com.snc.itfm_core
- com.snc.financial_planning
- com.snc.cost_management
- com.snc.service_charging
|
Modeling Engine – ATF Tests |
com.snc.financial_management.atf |
ATF tests for Modeling Engine |
Inactive |
false |
com.snc.financial_management_model |
Financial Management For APM |
com.snc.financial_management_for_apm |
Enables integration Financial Management with Application Portfolio
Management providing preconfigured Cost Models.Activation of this plugin on
production instances may have licensing implications. Contact your ServiceNow
account team for details. |
Active |
false |
com.snc.financial_management |
Financial Management for CSM |
com.snc.financial_management_for_csm |
Plugins for Customer Service Management and Field
Service Management provide integration with the Financial Management application.
These plugins add cost allocations for the CSM and FMS applications as well as
dashboards and reports. Financial administrators can use these cost allocations on
the Financial Management workbench to allocate, track, and report on
expenses. |
Inactive |
true |
- com.snc.financial_management
- com.sn_customerservice
|
Financial Management For FSM |
com.snc.financial_management_for_fsm |
Enables integration Financial Management with Field Service Management
providing preconfigured Cost Models and a dashboard.
Activation of this plugin on production instances may have licensing
implications. Contact your ServiceNow account team for details.
|
Inactive |
true |
- com.snc.financial_management
- com.snc.work_management
- com.snc.pa
- com.snc.pa.fm.fsm
|
Financial Management for SPM |
com.snc.financial_management_for_spm |
Enables integration of Financial Management with Service Portfolio Management
providing preconfigured Cost Models. Activation of this plugin on production
instances may have licensing implications. Contact your ServiceNow account team
for details. |
Active |
true |
- com.snc.financial_management
- com.spm_owner_workspace
|
Financial Planning |
com.snc.financial_planning_default_definition |
Provides preconfigured Financial Plan Definition and all its artifacts which
enables Financial Analysts to plan for costs, make forecasts, and evaluate actual
expenses versus planned expenses. Planning take into consideration a wide range of
items in your infrastructure, including assets, labor, and the configuration items
in the CMDB. Activation of this plugin on production instances may have licensing
implications. Contact your ServiceNow account team for details. |
Inactive |
true |
com.snc.financial_planning |
Fiscal Calendar |
com.snc.fiscal_calendar |
Enables to generate and manage different kinds of
Fiscal calendar which is used in various Financial applications. Activation of
this plugin on production instances may have licensing implications. Contact your
ServiceNow account team for
details. |
Inactive |
false |
com.glide.dynamic_operands.datetime |
Fixed Asset |
com.snc.fixed_asset |
Core fixed asset tracking |
Active
|
false |
|
Fixed Costs |
com.snc.fixed_costs |
Fixed Costs |
Active |
false |
com.glide.metrics |
Flow Client |
com.glide.hub.flow.client |
The client side API for interacting with flows, subflows, and actions |
Active |
false |
com.glide.hub.scriptable.plan.runners |
Flow Designer - Designer |
com.glide.hub.designer |
Flow Designer - Designer |
Active |
false |
com.glide.hub.designer_backend.suite |
Flow Designer - Engine Reporting Dashboard |
com.glide.hub.flow_reporting.dashboard |
Flow Engine Reporting PA Dashboard for Flow Designer. |
Active |
false |
- com.glide.hub.flow_reporting
- com.glide.dashboards
|
Flow Designer - Flow Engine |
com.glide.hub.flow_engine |
Flow Designer runtime components. |
Active |
false |
|
Flow Designer - Flow Engine Reporting |
com.glide.hub.flow_reporting |
Flow Engine Reporting components. |
Active |
false |
- com.glide.hub.flow_engine
- com.glideapp.dashboards
|
Flow Designer - Installer |
com.glide.hub |
Suite of plugins necessary to support the Flow Designer Designer App. |
Active |
false |
- Flow Designer - Flow Engine
- Flow Designer - Flow Engine Reporting
- com.glide.hub.flow_reporting.dashboard
- Outbound Tracking
- Flow Designer Action Step - Log
- Flow Designer Action Step - Script
- Flow Designer Action Step - CRUD
- com.glide.hub.action_step.notification
- Flow Designer Action Step - CORE
- com.glide.hub.action_step.service_catalog
- com.glide.hub.designer_backend.model
- Flow Designer Action Step - Email
- Flow Designer System Level Actions
- Connect Spoke for Flow Designer
- Flow Designer - Designer
- com.glide.hub.action_step.email_header
- com.glide.hub.action_step.look_up_email_attachments
- App Dependency Client
|
Flow Designer Action Step - CORE |
com.glide.hub.action_step.core |
Action Step - Core operations on GlideRecord. |
Active |
false |
com.glide.hub.action_step.template |
Flow Designer Action Step - CRUD |
com.glide.hub.action_step.crud |
Action Step - CRUD operations on GlideRecord. |
Active |
false |
com.glide.hub.action_step.template |
Flow Designer Action Step - Email |
com.glide.hub.action_step.email |
Action step for emails. |
Active |
false |
- com.glide.email.service
- com.glide.hub.action_step.template
|
Flow Designer Action Step - Log |
com.glide.hub.action_step.log |
Action Step - Log. |
Active |
false |
com.glide.hub.action_step.template |
Flow Designer Action Step - Notification |
com.glide.hub.action_step.notification |
Action steps for notifications. |
Active |
false |
- com.glide.notification
- com.glide.hub.action_step.template
|
Flow Designer Action Step - Payload Builder |
com.glide.hub.action_step.payload |
Action Step - Payload Builder |
Active |
false |
com.glide.hub.action_step.template |
Flow Designer Action Step - Script |
com.glide.hub.action_step.script |
Action Step - Script. |
Active |
false |
com.glide.hub.action_step.template |
Flow Designer Action Step - Service Catalog |
com.glide.hub.action_step.service_catalog |
Action Step - Service Catalog. |
Active |
false |
com.glide.hub.action_step.template |
Flow Designer Action Step Template |
com.glide.hub.action_step.template |
Action Step Template Design Time components. |
Active |
false |
|
Flow Designer Action Trigger |
com.glide.hub.flow_trigger |
Action plans that map a Trigger (Record, Email, REST) to an Action. |
Active |
false |
com.glide.hub.flow_engine |
Flow Designer Designer Backend |
com.glide.hub.designer_backend.suite |
Suite of plugins necessary to support the Flow Designer Designer App. |
Active |
false |
- com.glide.hub.action_step.log
- com.glide.hub.action_step.script
- com.glide.hub.action_step.crud
- com.glide.hub.action_step.email
- com.glide.hub.action_step.notification
- com.glide.hub.action_step.core
- com.glide.hub.designer_backend.model
- com.glide.hub.action_type.system
|
Flow Designer Designer Model |
com.glide.hub.designer_backend.model |
Data model and REST API for representing Process Plans as Flows, Actions, and
Steps. |
Active |
false |
- com.glide.element_mapping
- com.glide.hub.flow_engine
- com.glide.hub.flow_trigger
- com.glide.hub.flow_reporting
- com.glide.hub.action_step.template
|
Flow Designer Scriptable Plan Runner API's |
com.glide.hub.scriptable.plan.runners |
The API's needed to run flows, subflows, and actions through script. |
Active |
false |
com.glide.hub.flow_engine |
Flow Designer support for the Service Catalog |
com.glideapp.servicecatalog.flow_designer |
Service Catalog Flow Designer |
Active |
true |
com.glide.hub.flow_trigger.catalog |
Flow Designer System Level Actions |
com.glide.hub.action_type.system |
Action Type Definitions for low-level functions such as GlideRecord
operations. |
Active |
false |
com.glide.hub.designer_backend.model |
Form Designer |
com.glide.ui.ng.fd |
Form Designer |
Active
|
false |
- com.glide.ui.ng.dc
- com.glide.ui.tablet.theme
- com.glide.ui.ng
- com.glide.ui.themes.doctype
|
Form Personalization |
com.glide.ui.personalize_form |
Enables users to personalize the layout for any
form view. |
Active
|
false |
com.glide.ui.doctype |
FSM Agent Workspace (New in Orlando) |
com.snc.agent_workspace.fsm |
Enables users to manage work orders and tasks within the agent
workspace. |
Inactive |
false |
com.agent_workspace |
Fullcalendar Library |
com.snc.fullcalendar |
Fullcalendar library v2.5.0. |
Inactive |
false |
|
Geolocation |
com.snc.geolocation |
Uses Google Maps to track users, plan efficient
routes between locations, and assist in finding accurate travel times. The system
locates users from latitude and longitude information provided by their mobile
devices. |
Inactive |
false |
|
Github Spoke (New in Orlando) |
com.sn.github.spoke |
The GitHub Spoke for IntegrationHub provides actions that a Process Analyst
can use when designing flows. The actions allow them to automate GitHub
tasks. |
|
|
|
Gitlab Spoke (New in Orlando) |
com.sn.gitlab.spoke |
The GitLab Spoke for IntegrationHub provides actions that a Process Analyst
can use when designing flows. The actions allow them to automate Gitlab. |
|
|
|
Glide Conversation Server |
com.glide.cs |
Glide Conversation Server. |
Inactive |
true |
- com.glide.connect.support
- com.glide.cs.branding
- com.glide.cs.live_agent_settings
- com.glide.cs.sn-va-web-client-app
|
Glide Conversation Server Adapters |
com.glide.cs.adapter |
Glide Conversation Server Adapters |
Active |
false |
- com.glide.cs
- com.glide.external.app
- com.glide.channelproxy
- com.snc.bot_install_ui
|
Glide Metadata |
com.glide.metadata |
Core metadata support. |
Active
|
false |
|
Glide Metadata Delete |
com.glide.metadata_delete |
Core metadata delete support. |
Active
|
false |
- com.snc.metadata
- com.snc.metadata_tree
|
Glide Virtual Agent |
com.glide.cs.chatbot |
Activates the Virtual Agent framework and the other necessary plugins |
Active |
false |
- com.snc.conversation_builder
- com.glide.cs
- com.glide.va.sp_widgets
- com.glide.cs.adapter
- com.glide.cs.settings
- com.glide.connect.support
|
Global Application File Management |
com.snc.global_app_files |
UI components and utilities for managing application files in the global
scope. |
Active |
false |
- com.glide.scripted_rest_services
- com.glide.ui.ng
|
Google Calendar Spoke (New in Orlando) |
com.sn.gcalendar.spoke |
The Google Calendar Spoke for IntegrationHub provides actions that a Process
Analyst can use when designing flows. The actions allow them to automate Google
Calendar. |
|
|
|
Google Maps Plugin |
com.glideapp.google_maps |
Allows the display of Google Maps within the
product as map pages. |
Active
|
false |
- com.glide.ui.ng
- com.glide.rest.service
|
GraphQL Schema for Contextual Search |
com.snc.contextual_search.graphql |
Provides GraphQL schema for contextual search services |
true |
false |
com.glide.graphql |
GraphQL Schema for Knowledge in Contextual SearchApplication Portfolio
Management |
com.snc.knowledge3.graphql |
Provides GraphQL schema for contextual search sources like Knowledge |
true |
false |
com.snc.contextual_search.graphql |
GRC: Audit Management |
com.sn_audit |
The GRC: Audit Management application provides a
centralized process for Internal Audit teams to automate the complete audit life
cycle. Project driven audits allow auditors to quickly scope engagements, conduct
fieldwork, collect control evidence, and track audit observations. |
Inactive |
true |
- com.sn_grc
- com.glide.ui.ng
- com.snc.common_workbench
|
GRC: Compliance UCF |
com.sn_comp_ucf |
The GRC: Compliance UCF plugin is an add-on that provides GRC: Policy and
Compliance Management with the capability to download regulatory content and
common controls from the Unified Compliance Framework (UCF). |
Inactive |
false |
com.sn_compliance |
GRC: GDPR DPIA Accelerator (New in Orlando) |
com.sn_irm_gdpr_dpia |
Use case accelerator for GDPR Data Protection Impact Assessment. |
Inactive |
false |
- com.snc.grc_audit_dep
- com.snc.grc_profile_dep
- com.snc.grc_policy_dep
- com.snc.grc_risk_dep
|
GRC:Mobile |
com.sn_grc_mobile |
There are two GRC core applications that are viewed on the GRC Mobile app:
Policy and Compliance Management and Risk Management. There are two GRC core
applications that are viewed on the GRC Mobile app: Policy and Compliance
Management and Risk Management. |
Inactive |
false |
- com.glide.sg
- com.glide.sg.agent_native_client
|
GRC: Performance Analytics Integration |
com.sn_grc_pa |
GRC: Performance Analytics Integration enables risk and compliance managers
to continuously monitor key risk and control indicators using the advanced
reporting capabilities provided by Performance Analytics. |
Inactive |
false |
com.sn_grc |
GRC: Policy and Compliance Management |
com.sn_compliance |
The GRC: Policy and Compliance Management
application provides a centralized process for creating and managing policies,
standards, and internal control procedures that are cross-mapped to external
regulations and best practices. The application provides structured workflows for
the identification, assessment, and continuous monitoring of control
activities. |
Inactive |
true |
- com.sn_grc
- com.snc.comp_attest
|
GRC: Predictive Intelligence |
com.sn_grc_pred_intel |
Enables customers to utilize the machine learning algorithms for a wide
variety of GRC use cases such as Issue Assignment. This plugin may require a
separate license. Contact ServiceNow for details. |
Inactive |
false |
- com.glide.platform_ml
- com.sn_grc
|
GRC: GRC Profile Dependencies |
com.snc.grc_profile_dep |
Installs all the dependent plugins required to support the GRC Profile
application. |
Active |
false |
- com.snc.grc.common
- com.snc.planned_task_v2
|
GRC: Regulatory Change Management |
com.sn_grc_reg_change |
The Regulatory Change Management application enables customers to check
upcoming regulatory changes, assess their impact, and implement risk and
compliance-related changes, ensuring overall regulatory compliance. |
Active |
true |
- com.snc.grc_policy_dep
- com.snc.grc_profile_dep
- com.snc.grc_risk_dep
- com.glide.hub.action_step.sftp
- com.glide.hub.action_type.datastream
- com.glide.hub.integration.runtime
|
GRC integration with Thomson Reuters Regulatory Intelligence |
com.sn_grc_int_tr |
Use the GRC integration with Thomson Reuters Regulatory
Intelligence application to integrate with the Thomson Reuters platform and to
consume the Thomson Reuters Regulatory Intelligence (TRRI) feeds into
your ServiceNow instance. |
Active |
true |
- com.snc.grc_profile_dep
- com.snc.grc_policy_dep
- com.snc.grc_risk_dep
|
GRC: Advanced Risk |
com.sn_risk_advanced |
As a decision-maker, at any level of the business, you can view up-to-date
information regarding your organization's risk posture. Link intermediate risk
statements to risks, as well as enterprise-level risk statements. Your risk
management team can provide a rollup of risk statements and scores from the most
granular risk to the highest enterprise-level risk statement. Additionally, as a
risk manager, you can monitor risk events, relate them to existing risks, perform
root-cause analysis, and track all remediation tasks. |
Active |
true |
- com.snc.grc_profile_dep
- com.snc.grc_risk_dep
|
GRC: Risk Management |
com.sn_risk |
The GRC: Risk Management application provides a
centralized process to identify, assess, respond to, and continuously monitor
Enterprise and IT risks that may negatively impact business operations. The
application also provides structured workflows for the management of risk
assessments, risk indicators, and risk issues. |
Inactive |
true |
- com.sn_grc
- com.snc.risk_asmt
|
GRC: Risk Management Dependencies |
com.snc.grc_vrm_dep |
Installs all the dependent plugins required to support the GRC Risk
Management application. |
Active |
false |
- com.snc.grc_profile_dep
- com.snc.risk_asmt
|
GRC: SIG Questionnaire Integration |
com.sn_sig_asmt |
The GRC: SIG Questionnaire Integration plugin installs the Shared Assessments
Standardized Information Gathering (SIG) questionnaire for use with the GRC:
Vendor Risk Management application. |
Inactive |
true |
- com.snc.assessment_core
- com.sn_vdr_risk_asmt
- com.snc.sig_asmt_core
- com.snc.document_management
|
GRC: Vendor Risk Management |
com.sn_vdr_risk_asmt |
The GRC: Vendor Risk Management application allows risk management
stakeholders to identify, assess, and manage risk across the vendor
ecosystem. |
Inactive |
true |
- com.sn_comp_asmt
- com.snc.vendor_core
- com.sn_grc
- com.snc.vdr_risk_asmt_designer
- com.snc.vendor_portal
|
GRC: Vendor Risk Management Dependencies |
com.snc.grc_vrm_dep |
Installs all the dependent plugins required to support the GRC Vendor Risk
Management application. |
Active |
false |
- com.snc.grc_profile_dep
- com.snc.vdr_risk_asmt_designer
- com.snc.vendor_core
- com.snc.sig_asmt_core
- com.snc.assessment_core
- com.snc.document_management
- com.snc.vendor_portal
|
GRC:Virtual Agent (New in Orlando) |
com.sn_grc_virtual_agent |
The GRC:Virtual Agent provides chat bot functionality for common GRC
operations. |
|
|
|
GRC: Workbench |
com.sn_grc_workbench |
The GRC Workbench utilizes CMDB information to show the upstream and
downstream relationships across all applications. These relationships enable
consistent risk mapping and modeling across the enterprise. The GRC Workbench does
not work with Legacy GRC. |
Inactive |
false |
com.sn_grc |
Guided Application Creator |
com.glide.sn-guided-app-creator |
Enables users to set up custom business applications that are immediately
ready to use. |
Active |
false |
com.sn_appcreator |
Guided Setup for CMDB |
com.snc.cmdb.guided_setup |
Provides customers with a visual guidance to configure CMDB. Requires
UI16. |
Active |
false |
- com.snc.guided_setup
- com.snc.cmdb
|
Guided Setup for Performance Analytics |
com.snc.pa.guided_setup |
Provides customers with visual guidance to configure Performance Analytics.
Requires UI16. |
Active
|
false |
- com.snc.guided_setup
- com.snc.pa
- com.glideapp.dashboards
|
Guided Setup Framework |
com.snc.guided_setup |
Provides customers with visual guidance to configure ServiceNow
applications. |
Active
|
false |
- com.glideapp.ui_components
- com.glide.scripted_rest_services
- com.glide.embedded_help
- com.glide.scoped_analytics_framework
|
Guided Tour Designer |
com.glide.sn_tourbuilder |
ServiceNow Guided Tour Designer, aka GTD is a simplified way to create a
guided tour. It provides easy to use, drag and drop interface to quickly build
guided tours without writing any code. You can add, delete, modify, reorder steps
as well as test the tour by previewing
it. |
Active |
false |
|
Guided Tours |
com.glide.guided_tours |
A guided tour provides a walk-through of a procedure in a UI page.
Administrators can develop customized guided tours to assist users with specific
business processes within an organization. |
Active |
false |
- com.glide.ui.hopscotch
- com.glide.embedded_help
|
Hardware Model Normalization (New in Orlando) |
com.sn_hwnorm |
Hardware normalization is a net new app planned for limited access in the
Orlando release. This feature will enable customers with ITAM hardware
normalization plugin to received standardized content to normalize records for IT
hardware manufacturers, models and model lifecycles. |
Inactive |
true |
- com.snc.model
- com.glide.data_services_canonicalization.client
- com.sn_glidequery
|
High Security Settings |
com.glide.high_security |
Enables a high-security environment, including
high-security system properties and access
controls. |
Active
|
false |
com.glide.role_management |
History Sets |
com.glide.history_set |
Maintains sys_history_set and sys_history_line
tables to view a record's audit, email, and relationship data in a table
format. |
Active
|
false |
|
History Walker |
com.glide.history_walker |
Provides script access to History Walker |
Active |
false |
|
Homepage Splash Page |
com.glideapp.home.splash_page |
Provides a splash page for homepages. Upon logging
in, instead of going to home.do, users go to a splash page that gives them the
ability to cancel the home page transaction. This is useful when homepages take a
long time to load. |
Active
|
false |
com.glideapp.home |
Hopscotch |
com.glide.ui.hopscotch |
Hopscotch is a framework to make it easy for
developers to add product tours to their pages. Hopscotch accepts a tour JSON
object as input and provides an API for the developer to control rendering the
tour display and managing the tour progress. To learn more about Hopscotch and the
API, check out http://linkedin.github.io/hopscotch. |
Active
|
false |
|
HTML Sanitizer |
com.glide.htmlsanitizer |
Automatically cleans up HTML markup in all HTML
fields to remove unwanted code to protect against security concerns such as
cross-site scripting attacks. |
Active
|
false |
|
Human Resources Application: Core CMS |
com.snc.hr.core.cms |
Provides case and knowledge management for HR.
Standardizes the documentation, interaction, and fulfillment of employee inquires
and requests while having visibility into the quantity and type of cases coming
in. Warning: Be sure that you do not have plugin Human Resources
Application: Core activated. This plugin is a new HR application that duplicates
some functionality in Human Resources Application: Core. If you have any
questions about this plugin, contact your ServiceNow account
manager. Activation of this plugin on production instances may require a
separate license. Contact ServiceNow for
details. |
Inactive |
true |
- com.glide.country
- com.glide.db_images
- com.snc.appview
- com.snc.document_management
- com.snc.knowledge3
- com.snc.pdf_generator
- com.snc.sc_catalog_manager
- com.snc.signaturepad
- com.snc.skills_management
- com.snc.task_activity
- com.snc.matching_rule
- com.snc.hr.scoped_security
|
Human Resources Scoped App: Integrations |
com.sn_hr_integrations |
HR Integration provides the ability to integrate
with multiple third-party HR systems for the scoped version of HRSM. HR
Integration pushes HR profile information from HRSM to a third-party HR
application and pulls HR profile information from a third-party HR application to
HRSM. |
Inactive |
true |
com.glide.scope.access.restricted_caller |
Human Resources Scoped App: Lifecycle Events |
com.sn_hr_lifecycle_events |
Activates the Lifecycle
Event module for HR. .Combined with other licensed applications,
provides a full-service, employee journey experience such as onboarding or
parental leave of absence for employees and those managing the process |
Inactive |
true |
- com.sn.hr.core
- com.sn_hr_service_portal
|
Human Resources Scoped App: Lifecycle Events for Enterprise (New in Orlando) |
com.sn_hr_lifecycle_enthelene |
Human Resources Scoped App: Lifecycle Events for Enterprise enables you to
automate onboarding and other employee lifecycle events that span across multiple
departments such as IT, Facilities, Finance, and Legal. |
Inactive |
true |
- com.sn_hr_lifecycle_events
- com.sn_hr_core
- com.sn_hr_service_portal
- com.sn_hr_onboarding
- com.snc.businessroles
|
Human Resources Scoped App: Mobile |
com.sn_hr_mobile |
Activates the Mobile module for HR. Combined with Mobile Employee Experience
Native Application plugin, items related to HR will be shown in the native mobile
application. |
Active |
true |
- com.glide.mobile-employee
- com.sn_hr_core
|
Human Resources Scoped App: Mobile Employee Onboarding |
com.sn_hr_onboarding |
Enable your new hires to complete onboarding to-dos, ask questions, and view
relevant content using the new Mobile Onboarding application. |
Inactive |
true |
|
Human Resources Scoped App: Parental Journey |
com.sn_hr_parental_journey |
Activates the Employee Journey for Parental Leave of Absence. Combined with
other licensed applications, provides a full-service, parental leave of absence
experience for employees and those managing the process.
Important: To use Parental Leave of Absence, the Human Resources
Scoped App: Core and Human Resources Scoped App: Lifecycle Events plugins must
be licensed and activated
|
Active |
true |
com.sn_hr_lifecycle_events |
Human Resources Scoped App: Security |
com.sn.hr.scoped_security |
Activation of this plugin on production instances
requires a separate license. Contact ServiceNow for details. Human Resources
Scoped App: Core plugin requires this plugin. |
Inactive |
false |
com.glide.service-portal |
Human Resources Scoped App: Service Portal |
com.sn.hr.service_portal |
Provides a single place for employees to quickly
and easily get all the HR services they
need. |
Inactive |
true |
- com.sn_hr_core
- com.glide.connect.support
|
Human Resources Scoped App: Virtual Agent Conversations |
com.sn_hr_virtual_agent |
Activates a conversational bot platform for providing user assistance through
conversations within a messaging interface for HR. Important: To use
Virtual Agent for HR, the Human Resources Scoped App: Core and the Glide Virtual
Agent plugins must be licensed and activated. |
Active |
false |
- com.glide.cs
- com.sn_hr_core
- com.glide.cs.chatbot
- com.glide.cs.sn-va-web-client-app
- com.sn_hr_service_portal
- com.glide.va.sp_widgets
|
Human Resources Scoped App: Workspace |
sn_hr_agent_workspace |
Activates a configurable service desk application that provides agents with
an integrated and graphically intuitive user experience for HR. Important: To use Agent Workspace for HR, the Human Resources Scoped App:
Core plugin must be licensed and activated. |
|
false |
- com.agent_workspace
- com.snc.sn_lookup_and_verify_config
- com.sn_hr_core
|
I18N: Brazilian Portuguese Translations |
com.snc.i18n.brazilian_portuguese |
An Internationalization plugin for language
internationalization. Provides Brazilian Portuguese. |
Inactive |
false |
com.glide.i18n |
I18N: Czech Translations |
com.snc.i18n.czech |
An Internationalization plugin for language
internationalization. Provides Czech. |
Inactive |
false |
com.glide.i18n |
I18N: Dutch Translations |
com.snc.i18n.dutch |
An Internationalization plugin for language
internationalization. Provides Dutch. |
Inactive |
false |
com.glide.i18n |
I18N: Finnish Translations |
com.snc.i18n.finnish |
An Internationalization plugin for language
internationalization. Provides Finnish. |
Inactive |
false |
com.glide.i18n |
I18N: French - Canada Translations |
com.snc.i18n.french-canada |
An Internationalization plugin for language
internationalization. Provides French - Canadian. |
Inactive |
false |
com.glide.i18n |
I18N: French Translations |
com.snc.i18n.french |
An Internationalization plugin for language
internationalization. Provides French. |
Inactive |
false |
com.glide.i18n |
I18N: German Translations |
com.snc.i18n.german |
An Internationalization plugin for language
internationalization. Provides German. |
Inactive |
false |
com.glide.i18n |
I18N: Hebrew Translations |
com.snc.i18n.hebrew |
An Internationalization plugin for language
internationalization. Provides Hebrew. |
Inactive |
false |
com.glide.i18n |
I18N: Hungarian Translations |
com.snc.i18n.hungarian |
An Internationalization plugin for language
internationalization. Provides Hungarian. |
Inactive |
false |
com.glide.i18n |
I18N: Internationalization |
com.glide.i18n |
An Internationalization plugin for language
internationalization. Provides the elements necessary for translating an instance
without any translation preloaded. |
Inactive |
false |
- com.glide.system_import_set
- com.glideapp.knowledge.i18n2
|
I18N: Internationalization Translation helper |
com.glide.i18n.translation_helper |
Modules and import set maps to merge all languages
into one table for translation maintenance. |
Inactive |
false |
com.glide.i18n |
I18N: Italian Translations |
com.snc.i18n.italian |
An Internationalization plugin for language
internationalization. Provides Italian. |
Inactive |
false |
com.glide.i18n |
I18N: Japanese Translations |
com.snc.i18n.japanese |
An Internationalization plugin for language
internationalization. Provides Japanese. |
Inactive |
false |
com.glide.i18n |
I18N: Knowledge Management Internationalization Plugin
v2 |
com.glideapp.knowledge.i18n2 |
Activating internationalization plugins for any of
the available languages automatically activates this plugin. This plugin helps
create and maintain translations of an article in various languages in a way that
is easy to manage translations while authoring as well as viewing
articles. |
Inactive |
false |
- com.glideapp.knowledge3
- com.glide.i18n
|
I18N: Korean Translations |
com.snc.i18n.korean |
Korean Translations |
Inactive |
false |
com.glide.i18n |
I18N: Polish Translations |
com.snc.i18n.polish |
An Internationalization plugin for language
internationalization. Provides Polish. |
Inactive |
false |
com.glide.i18n |
I18N: Portuguese Translations |
com.snc.i18n.portuguese |
An Internationalization plugin for language
internationalization. Provides Portuguese. |
Inactive |
false |
com.glide.i18n |
I18N: Russian Translations |
com.snc.i18n.russian |
An Internationalization plugin for language
internationalization. Provides Russian. |
Inactive |
false |
com.glide.i18n |
I18N: Simplified Chinese Translations |
com.snc.i18n.chinese |
An Internationalization plugin for language
internationalization. Provides Simplified Chinese. |
Inactive |
false |
com.glide.i18n |
I18N: Spanish Translations |
com.snc.i18n.spanish |
An Internationalization plugin for language
internationalization. Provides Spanish. |
Inactive |
false |
com.glide.i18n |
I18N: Thai Translations |
com.snc.i18n.thai |
An Internationalization plugin for language
internationalization. Provides Thai. |
Inactive |
false |
com.glide.i18n |
I18N: Traditional Chinese Translations |
com.snc.i18n.traditional_chinese |
An Internationalization plugin for language
internationalization. Provides Traditional Chinese. |
Inactive |
false |
com.glide.i18n |
I18N: Turkish Translations |
com.snc.i18n.turkish |
An Internationalization plugin for language
internationalization. Provides Turkish. |
Inactive |
false |
com.glide.i18n |
IBM Watson Assistant Integration |
com.glide.cs.ibm.watson.assistant.topic |
Enables the IBM Watson Assistant topic to run an IBM skill (conversation)
created in IBM Watson with the Assistant V1 API. The topic runs in the Virtual
Agent web client. |
Inactive |
false |
|
IBM Watson Assistant Integration V2 (New in Orlando) |
com.glide.cs.ibm.watson.assistant.v2.topic |
Enables the IBM Watson Assistant Chat Integration to run a dialog skill
(conversation) created in IBM Watson with the Assistant V2 API. The topics runs in
the Virtual Agent web client. |
Inactive |
false |
|
IBM Watson Translator Service Spoke |
com.glide.ibm_translation_spoke |
Using IBM translation services, it adds ability to translate text from one
language to another and detect the language of text. |
Inactive |
false |
com.glide.hub.integrations |
Ideation with PPM (New in Orlando) |
com.snc.ppm_innovation_management |
Enables you to manage your demands, resources, portfolios and projects, and
gives full visibility from idea to execution. Agile management and test management
help you to improve productivity and service delivery. Enables you to manage ideas
with full visibility from idea submission to execution. Collaborate with the idea
submitter and other stakeholders to Identify ideas with the greatest potential and
convert them into different work entities for execution. |
Inactive |
true |
- com.snc.project_portfolio_suite
- com.snc.financial_planning
- com.snc.rate_model
- com.snc.comments_and_feedback
|
Incident |
com.snc.incident |
Provides base functionality for Incident
Management. |
Active
|
true |
- com.snc.service
- com.snc.incident_notification
- com.glideapp.report.itsm.incident.overview
|
Incident Management - ATF Tests |
com.snc.incident.atf |
Delivers ATF tests for Incident Management. |
Active |
true |
|
Innovation Management Utility (New in Orlando) |
com.snc.innovation_management_util |
Provides capability to create a work entity like demand/project from an
idea. |
Active |
false |
|
Incident Assignment Workbench Demo |
com.snc.incident_assignment_workbench_demo |
Intelligent agent recommendation through dynamic
matching rules/criteria. |
Inactive |
true |
- com.snc.contact_management
- com.glideapp.live_feed_document
- com.glide.phone_number
|
Incident Communications Management |
com.snc.iam |
Allows crisis managers to manage communications for
major issues, to bring together all involved users via SMS, conference calls,
email subscriptions, and live feed. |
Inactive |
false |
com.snc.assignment_workbench |
Incident Management - ATF Tests |
com.snc.incident.atf |
Provides Incident Management ATF Tests. |
Active |
true |
|
Incident Management - Major Incident Management |
com.snc.incident.mim |
Provides a recommended incident response process for managing incidents a
business critical incident with pre-defined incident communication plans and a
workbench to handle different aspects of the process including communication,
collaboration, and postmortem. |
Inactive |
true |
- com.snc.iam
- com.snc.incident.updates
- com.snc.task_outage
|
Incident Management Notification |
com.snc.incident_notification |
Provides Notification functionality to Incident
Management. |
Active
|
false |
|
Incident Overview Homepage |
com.glideapp.report.itsm.incident.overview |
Provides Incident Overview Homepage. |
Active
|
false |
com.glideapp.report |
Incident Resolution Fields |
com.snc.incident_resolution_fields |
Adds Resolved and
Resolved by fields to the Incident table, similar to
Closed and Closed by, populated
with a business rule when an incident is resolved or closed. |
Active
|
false |
|
Incident Updates |
com.snc.incident.updates |
Incident Updates Plugin - Includes any updates to the Incident Base
Plugin. |
Active |
true |
|
Index Suggestion |
com.glide.index_suggestion |
Suggest database indexes for slow queries. |
Active |
false |
Stats Tools, Column Statistics |
Innovation Management |
com.snc.innovation_management |
Idea Management application enables idea managers to manage ideas at
organization level. |
Inactive |
false |
com.snc.comments_and_feedback |
Innovation Management - ATF Tests (New in Orlando) |
com.snc.innovation_management.atf |
Innovation Management - ATF Tests provides you test cases and test suits that
can be run on the Innovation Management Application. |
Inactive |
false |
|
Insert Multiple Web Service |
com.glide.web_service_insert_multiple |
Enables multiple inserts for the Direct SOAP
API. |
Inactive |
false |
|
Instance Security Center |
com.glide.instance_sec_center |
This plugin activates the Instance Security Center Portal. Search for
Instance Security Center in the left navigation menu. |
Active |
false |
- com.snc.pa.instance_sec_dash
- com.snc.pa.sp.widget
- com.glide.service-portal.esm
|
Instance Data Replication (New in Orlando) |
com.glide.idr |
Replicates records from one instance to one or more other instances. |
Inactive |
false |
|
Integration - Common Components |
com.snc.integration.common |
Provides common scripts for integrations. |
Inactive |
false |
- com.glide.system_import_set
- com.glide.web_service_provider
- com.glide.system_property_categories
|
Integration - JDBC |
com.snc.integration.jdbc |
Provides integration through JDBC. |
Inactive |
false |
- com.glide.web_service_application
- com.glideapp.agent
- com.snc.integration.common
|
Integration - Microsoft SCCM (Deprecated) |
com.snc.integration.sccm |
Legacy version 3.0 integration with Microsoft SCCM.
Replaced by Integration - Microsoft SCCM 2007. |
Inactive |
false |
com.snc.integration.jdbc |
Integration - Microsoft SCCM 2007 |
com.snc.integration.sccm2007 |
Provides integration with Microsoft SCCM
2007. |
Inactive |
false |
- com.snc.integration.jdbc
- com.snc.ci.identification
|
Integration - Microsoft SCCM 2012 (Deprecated) |
com.snc.integration.sccm2012 |
Legacy integration with Microsoft SCCM 2012.
Replaced by Integration - Microsoft SCCM 2012 v2. |
Inactive |
false |
com.snc.integration.jdbc |
Integration - Microsoft SCCM 2012 v2 |
com.snc.integration.sccm2012v2 |
Provides integration with Microsoft SCCM
2012. |
Inactive |
false |
- com.snc.integration.jdbc
- com.snc.ci.identification
|
Integration - Microsoft SCCM 2016 |
com.snc.integration.sccm2016 |
Integration with Microsoft SCCM. |
Inactive |
false |
- com.snc.integration.jdbc
- com.snc.ci.identification
|
Integration - Microsoft SMS / SCCM 2.0
(Deprecated) |
com.snc.integration.sms2 |
Legacy version 2.0 integration with Microsoft
SMS/SCCM. Replaced by Integration - Microsoft SCCM 2007. |
Inactive |
false |
com.snc.integration.jdbc |
Integration - Multifactor Authentication |
com.snc.integration.multifactor.authentication |
This plugin to set up Multifactor authentication on
the instance. |
Active |
false |
|
Integration - Multiple Provider Single Sign-On Enhanced
UI |
com.snc.integration.sso.multi.ui |
|
Inactive |
false |
- com.glide.ui.ng.guided_flow
- com.snc.integration.sso.multi.installer
|
Integration - Multiple Provider Single Sign-On
Installer |
com.snc.integration.sso.multi.installer |
Use this plugin instead of the Integration -
Multiple Provider Single Sign-On plugin to activate the Multiple Provider Single
Sign-On feature. The multiple provider single sign-on plugin enables organizations
to authenticate against multiple IDPs (Identity providers) using SAML. It also
supports authentication using multiple digest configurations. |
Inactive |
false |
|
Integration - OpenID SSO (Deprecated) |
com.snc.integration.sso.openid |
Legacy version of single sign-on used with an
external OpenID Provider (OP). OpenID Connect is provided in London but is limited
to Web Services. The Single Sign-On portion is not supported at this time. |
Inactive |
false |
com.snc.integration.common |
Integration - Tivoli Enterprise Console (TEC) 2.0 |
com.snc.integration.tivoli_tec |
Provides version 2.0 integration with Tivoli
Enterprise Console (TEC). |
Inactive |
false |
- com.snc.integration.common
- com.glide.web_service_application
- com.glideapp.agent
|
Integration - Verizon eBonding |
com.snc.integration.verizon_ebonding |
Provides integration with Verizon eBonding. |
Inactive |
false |
- com.snc.integration.common
- com.glide.custom_web_service
- com.glide.static_wsdl
- com.glide.custom_web_service
- com.glideapp.ecc_retry_policy
|
Integrations - External Authentication Framework |
com.glide.external.app |
|
Inactive |
false |
|
Interaction Logging, Routing, and Queueing |
com.glide.interaction |
Interaction Logging, Routing, and Queueing. |
Inactive |
false |
|
Interactions Management |
com.glide.interaction |
Activates the Interactions Management System |
Active |
false |
|
Interactive Analysis |
com.glideapp.interactive_analysis |
Interactive Analysis |
Active |
false |
- com.glideapp.home.publishers
- com.glide.ui.ng
- com.glide.ui.ng.amb
- com.glide.ui.ng.form_elements
|
Investment Funding - ATF Tests (New in Orlando) |
com.snc.investment_planning.atf |
Investment Funding - ATF Tests provides you test cases and test suits that
can be run on the Investment Funding Application. |
Active |
false |
com.snc.financial_planning_pmo.atf |
Investment Planning |
com.snc.investment_planning |
Enables continuous and flexible investment planning for the funding entities
based on their priorities and strategic objectives. It provides the options of
top-down and bottom-up funding and defunding an entity. |
Active |
false |
- com.snc.app.grid
- com.snc.app.widgets
- com.snc.fiscal_calendar
- com.snc.planned_task_v2
|
Investment Planning for PPM |
com.snc.investment_planning_pmo |
Enables continuous and flexible investment planning for PPM funding entities
based on their priorities and strategic objectives. It provides the options of
top-down and bottom-up funding and defunding an entity. |
Inactive |
false |
- com.snc.investment_planning
- com.snc.financial_planning_pmo
|
IP Range Based Authentication |
com.snc.ipauthenticator |
Controls access to an instance based on IP
address. |
Active
|
false |
|
IT Asset Management Mobile |
com.sn_itam_mobile |
Inventory manager can receive and create assets at the dock. |
Active |
false |
- com.glide.sg
- com.glide.sg.offline
|
ITBM Security (New in Orlando) |
com.snc.itbm_security |
Common plugin to manage security within IT Business Management
plugins. |
Active |
false |
|
IT Data Mart |
com.snc.it_data_mart |
Stores the information that the IT Finance
application uses to allocate expenses to specific accounts and segments in the
general ledger. |
Inactive |
true |
|
Item Designer support for the service catalog |
com.glideapp.servicecatalog.item_designer |
Service Catalog item designer. |
Active
|
true |
com.glideapp.servicecatalog |
ITOM Guided Setup |
com.snc.guided_setup_metadata.itom |
ITOM Guided Setup Metadata. |
Active |
false |
com.snc.guided_setup |
ITSM and PA Demo Data |
com.snc.itsm_pa.demo |
Demo data for Incident, Problem, Change, Task SLAs,
Business Services, Service Offering, Service Commitments, and Performance
Analytics. |
Inactive |
true |
- com.snc.incident
- com.snc.problem
- com.snc.change_request
- com.snc.sla
- com.snc.cmdb
- com.snc.service_portfolio
- com.snc.service_portfolio.sla
|
ITSM Guided Setup |
com.snc.guided_setup_metadata.itsm |
Contains metadata for ITSM Guided Setup. This
plugin is for ServiceNow internal usage only. |
Active |
false |
com.snc.guided_setup |
ITSM Mobile |
com.sn_itsm_mobile |
ITSM Mobile Experience |
Active |
false |
com.glide.sg |
ITSM Mobile Agent (New in Orlando) |
com.sn_itsm_mobile_agent |
New redesigned ITSM Mobile experience for Incident Management and
On-Call. |
Active |
false |
|
ITSM NLU Model for Virtual Agent Conversations |
com.snc.itsm.nlu |
This plugin contains NLU models used in the Virtual Agent
topics for ITSM related use cases. |
Active |
false |
- com.glide.platform_ml
- com.glide.dev-studio
- com.snc.nlu_studio
|
ITSM Roles - Change Management |
com.snc.itsm.roles.change_management |
This plugin is included with the ITSM Roles plugin. This plugin adds the
sn_change_read and sn_change_write roles. It also updates the existing security
model for Change Management to factor these new roles. |
Inactive |
false |
|
ITSM Roles - Incident Management |
com.snc.itsm.roles.incident_management |
This plugin is included with the ITSM Roles plugin.This plugin adds the
sn_incident_read and sn_incident_write roles. It also updates the existing
security model for Incident Management to factor these new roles. |
Inactive |
false |
|
ITSM Roles - Problem Management |
com.snc.itsm.roles.problem_management |
This plugin is loaded with the ITSM Roles plugin. |
Inactive |
false |
|
ITSM Roles - Request Management |
com.snc.itsm.roles.request_management |
This plugin adds sn_request_read and sn_request_wirte. It also updates the
existing security model for Request Management to factor these new roles. |
Inactive |
false |
|
ITSM Shared VA Topic Blocks (New in Orlando) |
com.glideapp.cs.itsm_topic_blocks |
This plugin contains prebuilt re-usable conversation topic blocks for common
actions like ordering from the catalog and searching the knowledge base. |
|
|
|
ITSM Spoke |
com.snc.itsm.spoke |
This Spoke enables Flow Designers to automate and create flows and actions
associated with ITSM |
Active |
false |
com.glide.hub |
ITSM Virtual Agent Conversations |
com.snc.itsm.virtualagent |
This plugin contains prebuilt conversation topics for ITSM related use
cases. |
Active |
true |
- com.glide.cs.chatbot
- com.glide.service-portal
|
ITSM Workspace |
com.snc.agent_workspace.itsm |
The ITSM Workspace plugin provides you the functionality of ITSM Agent Workspace. The plugin is available by default for new and
existing users. The ITSM Workspace plugin also activates the ITSM Workspace
Landing Pages (com.snc.agent_workspace.itsm.landing_page) plugin. |
Active |
false |
- com.agent_workspace
- com.glideapp.servicecatalog.workspace
- com.snc.agent_recommend
- com.snc.agent_workspace.itsm.landing_page
|
ITSM Workspace Landing Pages |
com.snc.agent_workspace.itsm.landing_page |
Delivers ITSM Agent Workspace Landing Pages - basic version. |
Inactive |
true |
|
ITSM Workspace Landing Pages - Premium |
com.snc.agent_workspace.itsm.landing_page_premium |
Delivers ITSM Agent Workspace Landing Pages - premium version. |
Inactive |
true |
- Agent Workspace
- Performance Analytics - Content Pack - ITSM Dashboards
|
JDBC Step for ServiceNow IntegrationHub (New in Orlando) |
com.glide.hub.action_step.jdbc |
Activates the JDBC step in Flow Designer, enabling you to create a reusable
action to send SQL commands to a relational database. |
Inactive |
false |
com.glide.hub.action_step.template |
JS Code Coverage Debug |
com.glide.js.coverage |
Debug utility that collects coverage data for server-side Javascript. |
Inactive |
false |
- com.glide.sessiondebug
- com.glide.snc_code_editor
|
JSDebugger |
com.glide.glide-js-debugger |
ServiceNow server-side scripts debugger. |
Active
|
false |
com.glide.glide-js-debugger-api |
JSON Service request/response model |
com.snc.application.json_service |
Core components and helpers for a JSON
request/response model. Includes JSON and XML transports for NG and GlideAjax
support. An extension of the processor framework. |
Active
|
false |
|
KCS Integration for Incident Management |
com.snc.incident.knowledge |
Provides integration of Incident Management with the Advanced Knowledge
Management features. |
Inactive |
true |
com.snc.knowledge_advanced.installer |
Keylines Business Service Maps |
com.snc.keylines_bsm_map |
An interactive and graphical interface to visualize Configuration Items (CIs)
and their relationships. Provides filtering capabilities to manage data being
displayed, allowing for configuration by the user to view in context to their
role. Additional capabilities provide for the displaying of related tasks such as
Incidents, Problems, Changes and Certification Tasks. |
Active |
false |
- com.glide.diagrammer
- com.glideapp.bsm_map2
|
Knowledge Blocks |
com.snc.knowledge_blocks |
This plugin adds an advanced editing feature to Knowledge Management which
allows user to create re-usable content blocks that can be included in existing
knowledge articles. This feature will give the ability to have one large article
and be able to just display pieces of that article to specific users. |
Active |
true |
com.snc.knowledge_advanced.installer |
Knowledge Management Core |
com.glideapp.knowledge |
Installs the core Knowledge Management items used to allow other Knowledge
related plugins to work, such as Knowledge V3, Knowledge Advanced, Knowledge
Service Portal. This plugin is activated by default. |
Active |
true |
- com.glide.ui.angular
- com.glide.ui.ng
- com.glideapp.user_criteria
- com.snc.db.rotation
- com.glideapp.live_feed_v2
- com.glideapp.report.knowledge.overview
|
Knowledge Document |
com.snc.knowledge_document |
Adds knowledge-based functionalities to the Managed
Documents plugin. You can create a knowledge article from a document, or update a
knowledge document to a newer revision. |
Inactive |
false |
com.snc.document_management |
Knowledge Management - External Content
Integration |
com.snc.knowledge.external_integration |
Adds external content search capabilities to the knowledge management
application. Once configured, this feature creates a copy of the external content
on ServiceNow as knowledge articles, and then indexes the articles through Zing
Search. You must have appropriate reuse and copy privileges before you configure
an external source to be searchable using this feature. |
Inactive |
true |
- com.snc.core.automation.connection_credential
- com.snc.knowledge3
- com.snc.knowledge_advanced.installer
|
Knowledge Management - Mobile Requestor |
com.glideapp.knowledge.mobile_requestor |
This is a maintenance plugin used to activate Knowledge Management Mobile
Requestor features. |
Inactive |
false |
- com.glideapp.knowledge
- com.glide.script.vtable
- com.glide.mobile-employee.webview
- com.glide.mobile-employee.search
|
Knowledge Management - Service portal |
com.snc.knowledge_serviceportal |
Provides knowledge management features on the
service portal. |
Active |
false |
- com.glide.service-portal.esm
- com.snc.knowledge3
|
Knowledge Management Advanced |
com.snc.knowledge_advanced |
This plugin adds advanced features to Knowledge
Management such as version control and subscriptions. It requires that all
Knowledge bases are Knowledge v3. Please use Knowledge Management Advanced
Installer plugin to activate. |
Inactive |
false |
com.snc.knowledge3 |
Knowledge Management Advanced Installer |
com.snc.knowledge_advanced.installer |
Use this plugin to install the Knowledge Advanced
plugin. When you activate/upgrade this plugin, it will do validations on knowledge
articles and knowledge bases to make sure that the Knowledge Advanced plugin can
be successfully installed. If validation fails, look at the errors in the Plugin
Activation Logs and follow instructions given to fix them. Once all the issues are
fixed, please re-run this plugin to install Knowledge Advanced. |
Inactive |
false |
|
Knowledge Management V3 |
com.snc.knowledge3 |
Activate this plugin when you upgrade from Eureka
or earlier. |
Active
|
true |
- com.glide.ui.angular
- com.glide.ui.ng
- com.glideapp.knowledge2
- com.glideapp.user_criteria
- com.snc.contextual_search
- com.snc.db.rotation
- com.glideapp.live_feed_v2
- com.glideapp.report.knowledge.overview
|
Knowledge Management Wiki Support |
com.glideapp.knowledge2.wiki |
Activate this plugin to enable support for Wiki
type Knowledge articles. |
Active
|
false |
- com.glide.wiki
- com.glideapp.knowledge2
|
Knowledge Management KCS Capabilities plugin
(com.snc.knowledge_kcs_capabilities) |
com.snc.knowledge_kcs_capabilities |
Activate this plugin to enable the use of KCS roles (kcs_contributor,
kcs_publisher, and kcs_candidate) and use the metadata fields for the KCS article
state (governance and confidence). |
Inactive |
false |
|
Knowledge Product
Entitlements |
com.snc.kb_product_entitlements |
Knowledge Product entitlements, enables Customer
Service admins to restrict access to customers based on products they are entitled
to. |
Inactive |
false |
com.sn_customerservice |
Knowledge Management - Add-in for Microsoft Word |
com.snc.knowledge.ms_word |
Enables authoring content in Microsoft Word and publishing it as a knowledge article using a Word add-in. |
Inactive |
false |
- com.servicenow_now_kb_office_addin
- com.glideapp.knowledge
- com.sn_outlook_addin
|
KPI Composer (New in Orlando) |
sn_kpi_composer |
KPI Composer is an application for designing KPIs and Dashboards by using
performance measurement methodologies. |
Active |
false |
|
LDAP Support Enhanced UI |
com.glide.ldap.ui |
|
Inactive |
false |
- com.glide.ui.ng.guided_flow
- com.glide.ldap
|
Legal Service Management (Maintainance mode only) Planned
for deprecation after Feb 1, 2023 |
com.snc.legal_service_automation |
Manages legal matters and enables users to report
and track matters. Activation of this plugin on production instances may require a
separate license. Contact ServiceNow for details. |
Inactive |
true |
com.snc.service_management.core |
Legal Service Management CMS Portal |
com.snc.legal_service_automation.cms |
Lets you launch Legal Service Automation and other
service management applications from a single CMS page. Activation of this plugin
on production instances may require a separate license. Contact ServiceNow for
details. |
Inactive |
false |
- com.snc.legal_service_automation
- com.snc.service_management.core.cms
|
Legal Service Management Mobile |
com.snc.legal_service_automation_m |
Manages Legal Service Management mobile
components. |
Inactive |
true |
- com.snc.legal_service_automation
- com.snc.service_management_m
|
Limit Concurrent Sessions |
com.glide.limit.concurrent.sessions |
Activate this plugin to limit concurrent interactive sessions on the
instance. |
Inactive |
false |
|
Link Generator |
com.snc.linkgenerator |
Activates the Link Generator that allows you to create deep links on an HR
form to access information outside the application. You can generate URLs to
manage content, knowledge articles, and catalogs or access social media or
fulfillment requests |
Inactive |
true |
|
List v2 |
com.glide.list_v2 |
Updates to the display of lists that include a
cleanup UI, hierarchical lists, and related lists embedded in forms. |
Active
|
false |
- com.glide.tiny_url
- com.glide.ui_list_edit_with_form
- com.glide.db_context_menu
|
List v3 Components |
com.glide.ui.list_v3_components |
Provides components required for List v3, including
REST endpoints and Angular components. |
Active |
false |
- com.glide.ui.list_api
- com.glide.ui.ng
- com.glide.ui.ng.amb
- com.glide.ui.ng.form_elements
- com.glide.ui.ng.filter
- com.glideapp.report.charting_v2
|
Live Agent Conversation Settings |
com.glide.cs.live_agent_settings |
Live Agent Conversation Settings |
Active |
false |
com.glide.interaction |
Live Feed |
com.glideapp.live_feed_v2 |
Provides an updated application to post and share
content in a ServiceNow instance. |
Active
|
true |
- com.glideapp.live_feed
- com.glideapp.ui_components
|
Live Feed |
com.glideapp.live_feed |
Provides a place to post and share content in a
ServiceNow instance. |
Active
|
true |
- com.glide.custom_web_service
- com.glideapp.live_common
- com.glide.notification
|
Live Feed Document - follow tasks (Incident, Change,
etc.) |
com.glideapp.live_feed_document |
Enables you to manage your task conversations and
comments from My Feed or a document group. |
Active
|
false |
com.glideapp.live_feed |
Magellan Navigator |
com.glide.ui.magellan_navigator |
Provides a redesigned application navigator for
UI16. Combines standard navigation capabilities, customizable favorites, and
recently accessed items in a single responsive control. |
Active
|
false |
- com.glide.ui.magellan_navigator_api
- com.glide.ui.doctype
- com.glide.ui.ng
|
Maintenance Schedules |
com.snc.maintenance_schedules |
Links configuration items to maintenance schedules.
The maintenance schedules are checked against the planned dates for changes, and
those that appear outside the maintenance schedule are so marked. |
Active
|
false |
- com.glide.schedules
- com.snc.cmdb
|
Major Issue Management |
com.sn_majorissue_mgt |
A set of capabilities used to manage customer-facing communications and
resolution processes for common issues. |
Inactive |
true |
- com.sn_customerservice
- com.sn_publications
- com.snc.task_communication_management
|
Managed documents |
com.snc.document_management |
- Lightweight
- ITIL-based solution for managing
electronic documents within your ServiceNow instance. To enable the ability to
publish to the knowledge base, activate the Knowledge Document plugin.
|
Inactive |
true |
|
Marketing Service Management (Maintainance mode only)
Planned for deprecation after Feb 1, 2023 |
com.snc.marketing_service_automation |
Manages marketing requests and enables users to
report and track those requests. Activation of this plugin on production instances
may require a separate license. Contact ServiceNow for details. |
Inactive |
true |
com.snc.service_management.core |
Marketing Service Management CMS Portal |
com.snc.marketing_service_automation.cms |
Lets you launch Marketing Service Automation and
other service management applications from a single CMS page. Activation of this
plugin on production instances may require a separate license. Contact ServiceNow
for details. |
Inactive |
false |
- com.snc.marketing_service_automation
- com.snc.service_management.core.cms
|
Marketing Service Management Mobile |
com.snc.marketing_service_automation_m |
Manages Marketing Service Management mobile
components. |
Inactive |
true |
- com.snc.marketing_service_automation
- com.snc.service_management_m
|
Merge Tool |
com.glide.ui.mergetool |
User interface for performing merges between two
payloads. |
Active
|
false |
- com.glide.ui.angular
- com.glide.snc_code_editor
|
Metadata Source Control |
com.glide.source_control |
Source control integration applies and commits
changes in an external repository. |
Active
|
false |
com.glide.system_update_set |
Metadata Tree |
com.snc.metadata_tree |
Hierarchical representation of metadata. |
Active
|
false |
com.snc.apps_file |
Metadefender Integration |
com.snc.threat.metadefender |
Activation of this plugin on production instances may require a separate
license. Contact ServiceNow for details. |
Inactive |
false |
com.snc.threat.intelligence |
Metric Definition |
com.glide.metrics |
Provides an easy, declarative way to define metrics
and allows the definitions to be tracked and stored by the system. |
Active
|
true |
com.glide.schedules |
MetricBase |
com.snc.clotho |
Time-series data storage and processing. |
Inactive |
false |
- com.glide.highcharts
- com.glide.hub.flow_trigger
|
MetricBase Demo |
com.snc.clotho.demo |
Sample time-series data you can use to explore MetricBase
functionality. |
Inactive |
true |
com.snc.clotho |
Microsoft AD Spoke for IntegrationHub |
com.sn.ad.spoke |
The AD Spoke for IntegrationHub provides actions that a Process Analyst can
use when designing flows. The actions allow them to automate the management of
users, groups, computers, and objects in AD. |
Inactive |
false |
- com.glide.hub.designer_backend.model
- com.glide.hub.action_step.powershell
|
Microsoft Azure AD Spoke for IntegrationHub |
com.sn.azure_ad.spoke |
The Azure AD Spoke for IntegrationHub provides actions that a Process Analyst
can use when designing flows. The actions allow them to automate the management of
users, security groups, and office groups. User management includes applying
licenses that result in user provisioning into Office 365. |
Inactive |
false |
- com.glide.hub.designer_backend.model
- com.glide.hub.action_step.rest
|
Microsoft Azure Translation Spoke |
com.glide.microsoft_translation_spoke |
Using Microsoft translation services, it adds ability to translate text from
one language to another and detect the language of text. |
Inactive |
false |
com.glide.hub.integrations |
MID Server |
com.glideapp.agent |
The Management, Instrumentation, and Discovery
(MID) Server is a Java application that runs as a Windows service or UNIX daemon.
The MID Server facilitates communication and movement of data between the
ServiceNow platform and external applications, data sources, and services. |
Active
|
false |
com.glide.custom_web_service |
MID Server Distributed Cluster |
com.snc.agent.distributed.cluster |
Enables the MID Server distributed cluster type, for Operational
Intelligence. |
Inactive |
false |
com.snc.sa.metric |
Mobile Analytics |
com.glide.mobile.analytics |
Checks for new mobile applications to register, syncs Mobile Analytics
instance settings to the ServiceNow server, and provides users access to the
Mobile Analytics Dashboard. This plugin adds the mobile_analytics_admin and
mobile_analytics_viewer roles. |
Active |
false |
com.glide.serviceproxy |
Mobile Employee My Assets |
com.glide.mobile-employee.myassets |
This plugin contains the configuration and records to create the my assets
view that are used in Mobile Employee Experience native application. Do not
activate this plugin directly. Activating com.glide.mobile-employee will activate
this plugin for you. |
Inactive |
false |
|
Mobile Device ITIL and Service Management |
com.snc.itil_mobile |
Applications and modules for ITIL and Service
Management. |
Active
|
false |
- com.glide.labels
- com.glide.mobile
|
Mobile Studio |
com.glide.sg-studio |
Plugin for Mobile Studio |
Active |
false |
com.glide.sg |
Mobile UI |
com.glide.ui.m |
User interface for mobile devices running iOS 6+ or
Android 4+ with the Chrome browser. Provides nearly full-product functionality.
Adds a System Mobile UI application to the application navigator in the standard
UI for configuring the mobile UI. |
Active
|
true |
- com.glide.wiki
- com.glide.labels
- com.glide.db_images
- com.glide.ui.font_icons
- com.glide.ui.ng
- com.glide.ui.zepto
- com.glide.ui.tablet.theme
- com.glide.ui.recent_selections
- com.glide.ui.table_titles
- com.snc.platform.security.oauth
- com.glide.ui.magellan_navigator_api
- com.glide.ui.list_api
- com.glide.notification.push
|
Mobile Whitelabel (New in Orlando) |
com.glide.sn-mobile-whitelabel |
Mobile Whitelabel plugin to handle custom app branding requests, statuses,
and publishing. |
Inactive |
false |
|
Model Management |
com.snc.model |
Enables you to manage and maintain model
categories, models, suites, and bundled models. |
Active
|
true |
|
Mutex stats |
com.glide.stats.mutex |
Mutex stats. |
Active |
false |
com.glide.stats |
My Assets |
com.snc.asset_myassets |
Provides users with self-service access to their
own assets, contracts, and requests. |
Active
|
false |
com.snc.asset_management |
Name-Value Pairs field editor |
com.glide.ui.name_values_editor |
Adds a detailed editor for name-value pairs field types. |
Active |
false |
com.glide.ui.ng |
Natural Language Query (New in Paris) |
com.snc.nlq |
Enables you to activate the Natural Language
Query (NLQ) service in ServiceNow
UI. NLQ translates natural language utterances into glide queries and retrieves
information from Glide DB. Beginning in Orlando,
this capability is exposed through the Analytics Center in Agent Workspace. |
Inactive |
false |
com.glide.platform_ml |
Next-Gen BSM |
com.snc.ng_bsm |
Next Generation BSM (NG-BSM) built on D3 and
Angular. Provides an enhanced, modern interactive graphical interface to visualize
Configuration Items (CIs) and their relationships. Provides filtering capabilities
to manage data being displayed and displays related information for CIs such as
Events, Incidents, Problems, and Changes. |
Active
|
false |
com.glide.ui.heisenberg |
NG Common for the Guided Flow experience |
com.glide.ui.ng.guided_flow |
Common Angular Components for the Guided Flow
experience. |
Inactive |
false |
- com.glide.ui.tablet.theme
- com.glide.ui.ng
- com.glide.ui.themes.doctype
|
NG shared components |
com.glide.ui.ng |
Provides libraries and services common to plugins
using Angular. |
Active
|
false |
- com.glide.ui.angular
- com.glide.ui.angularui
- com.glide.ui.ng.amb
|
NLU Common Model (New in Orlando) |
com.glide.nlu.model |
The NLU Common Model plugin packages commonly used pattern entities that can
be imported and used in any NLU model in the NLU Model Builder. Commonly used
patterns like email, phone and ServiceNow specific pattern entities like INT, RITM
are made available. |
Inactive |
false |
com.glide.nlu |
NLU Model Builder |
com.snc.nlu_studio |
Enables the creation of Natural Language Understanding (NLU) models. These
models can understand the intent (action) and entities (details about the action)
for a given user utterance/sentence. |
Active |
|
|
NLU Model Builder - Core |
com.glide.nlu |
Core NLU. Installs the required tables for persisting NLU models that are
created using the NLU Model Builder. |
Active |
false |
|
Normalization Data Services Client |
com.glide.data_services_canonicalization.client |
Helps maintain consistency by ensuring that records
for a given company refer to that company by the same name. |
Inactive |
false |
com.snc.cmdb |
Normalization Data Services Configuration |
com.glide.data_services_canonicalization.config |
Normalization Data Services Configuration. |
Active
|
false |
com.snc.guided_setup |
Notification Preference Service |
com.glide.notification.preference.service |
Defines javascript and REST API for configuring notification
preferences. |
Active |
false |
com.glide.notification |
Notification Preference User Interface |
com.glide.notification.preference.ui |
Defines the user interface for the Notifications
tab in the system settings menu. |
Active |
false |
NG shared components,
com.glide.notification.subscription, Notification System Push Addon,
com.glide.notification.preference.service |
Notification System Push Addon |
com.glide.notification.push |
Adds support for push notifications to the
notification system. |
Active
|
false |
- com.glide.notification
- com.glide.push
|
Notify |
com.snc.notify |
Provides powerful platform features for
workflow-driven voice calls, conference calls, and SMS messages making it possible
to create flexible Interactive Voice Response (IVR) systems to do virtually
anything. Requires the Twilio Driver and a separate contract with Twilio for SMS
and Voice capabilities. |
Inactive |
true |
- com.glide.phone_number
- com.snc.notify.twilio
|
Notify-Twilio Direct driver |
com.snc.notify.twilio_direct |
Provides Notify support for Twilio. Requires a
separate contract with Twilio for SMS/Voice capabilities. |
Inactive |
false |
- com.snc.sn_context
- com.snc.notify
|
OAuth 2.0 |
com.snc.platform.security.oauth |
The implementation of OAuth 2.0 to support token
granting and authentication. |
Active
|
false |
- com.glide.certificates
- com.snc.platform.security.oauth.legacy
|
OAuth 2.0 legacy (Do not activate. Use 'OAuth
2.0') |
com.snc.platform.security.oauth.legacy |
Legacy implementation of OAuth 2.0. Install
com.snc.platform.security.oauth instead. |
Active
|
false |
|
ODBC Commons |
com.glide.odbc.commons |
ODBC Commons. |
Active
|
false |
|
On-Call Scheduling |
com.snc.on_call_rotation |
Provides the ability to create on-call schedules
and escalation trees. When an incident is created, dynamically route the
escalation to an on-call resource. On Call allows you to configure and build
different on-call schedules per process and assignment group. When utilizing the
Notify plugin, resources can use SMS and Voice escalations to interact with the
escalation to acknowledge incidents, and so on. |
Inactive |
true |
- com.glide.schedules
- com.glide.notification
- com.glide.ui.ng
- com.snc.app.calendar
- com.snc.fullcalendar
|
Openframe |
com.sn_openframe |
An interface to integrate external communication
systems with ServiceNow. This plugin brings a UI frame that is accessible and
available anywhere within ServiceNow screens. |
Inactive |
false |
com.glide.ui.ng |
Operational Intelligence |
com.snc.sa.metric |
Operational Intelligence provides the ability to capture, and then explore
and analyze operational metrics data, identifying and indicating
anomalies. |
Active |
false |
- com.glideapp.itom.snac
- com.snc.sa.mid.webserver
- com.snc.clotho
- com.glide.highcharts
- com.snc.agent.distributed.cluster
- com.glide.ui.list_v3_components
- com.snc.itom.ui
- com.snc.sa.metric.health
- com.oi-scoped-app,
|
Operational Intelligence - WS Scoped App |
com.oi-scoped-app |
Operational Intelligence - Workspace Scoped App for different user
interfaces. |
Active |
false |
com.glide.graphq |
Operator Workspace |
com.itom-noc-app |
Content for Operator Workspace. New Dashboard page for the Operator role on
the Agent Workspace page. |
Inactive |
false |
|
Ordered Email Processing |
com.glide.email_ordered_processing |
Allows inbound email actions to be ordered, and
programmatically stop processing. |
Active
|
false |
|
Organization Extension |
com.snc.organization_extension |
Provides Goals, Enterprise Strategy and Business Unit strategy
entities. |
Active |
true |
|
Organization Management |
com.snc.organization_management |
|
Active
|
false |
|
Outbound Email Notifications |
com.glide.email_outbound |
Enables outbound email notifications. |
Active
|
false |
|
Outbound HTTP Log |
com.glide.outbound_http_log |
Outbound HTTP request log |
Active
|
false |
|
Outbound Tracking |
com.glide.outbound_tracking |
Outbound request tracking. |
Active |
false |
com.glide.usageanalytics |
Outlook Actionable Messages |
com.sn_ms_oam |
Outlook Actionable Messages |
Active |
false |
com.snc.platform.security.oauth |
Overview Pages |
com.glide.ui.overview_help |
Framework for Overview pages. |
Active
|
false |
com.glide.ui.angular |
Packages Call Removal Tool |
com.glide.script.packages_call_removal |
Scans scripts for Packages calls to ServiceNow Java
classes, proposes changes to replace them with alternate scriptable names, and
facilitates the script changes. Packages calls to ServiceNow Java classes will
eventually be disallowed in a future ServiceNow release, and this utility helps
prepare an instance for that. |
Inactive |
false |
|
PA Dashboard for NLU Model Builder (New in Orlando) |
com.glide.nlu.pa |
The NLU Model Builder PA plugin tracks the performance of NLU models being
used in Virtual Agent. The plugin packages an NLU Performance dashboard which
reports on how many predictions were correct, how many predictions were skipped by
the NLU model and how many were considered wrong by VA users. |
|
|
|
Password Reset |
com.glideapp.password_reset |
Provides the ability to create self-service and
service desk password reset processes for a ServiceNow instance. |
Active |
true |
- com.snc.process_flow_formatter
- com.glide.notification
- com.glide.usageanalytics
|
Password Reset - Orchestration Add-on |
com.glideapp.password_reset.addon.orchestration |
Password reset add-on to enable the use of ServiceNow
Orchestration. Includes support for Active Directory and remote
SOAP based credential systems. |
Inactive |
|
Password Reset, Orchestration |
Password Reset Spoke |
com.sn.password_reset.ah |
Provides subflows and actions in IntegrationHub required for
the Password Reset application. |
Active |
false |
com.glide.hub.designer_backend.model |
Password Reset Windows App |
com.glideapp.password_reset_desktop |
Password Reset Windows integration. |
Inactive |
false |
|
PDF Generator |
com.snc.pdf_generator |
Provides a tool to generate PDF documents. The
Human Resources application uses this with various documents. |
Inactive |
false |
com.snc.signaturepad |
Performance Analytics |
com.snc.pa |
Enables users to define and track key performance
indicators (KPIs) and visualize these in scorecards and dashboards. Users can
report and compare multiple time series, do advanced trend analysis, and compare
their performance with preset targets. |
Active
|
false |
- com.glide.ui.angular
- com.glideapp.report
- com.glideapp.home.publishers
- com.snc.core.automation
- com.glide.usageanalytics
|
Performance Analytics - Administrator Console |
com.snc.pa.administration.console |
A single console where you can:
- Explore and manage Performance Analytics widgets and dashboards, including
Analytics and Reporting Solutions
- Diagnose and resolve configuration errors
- View usage analytics
- Modify advanced configuration settings
- Access ServiceNow help.
|
Active |
false |
- com.snc.pa
- com.glide.ui.ng
- com.glide.ui.ng.amb
- com.snc.pa.diagnostics
- com.snc.pa.usage.overview
|
Performance Analytics - Configuration Generator |
com.snc.pa.configurationgenerator |
Provides a configuration generator for creating a
set of Performance Analytics indicators, breakdowns, dashboards, and widgets based
on the task-derived table. |
Inactive |
false |
com.snc.pa |
Performance Analytics - GRC: Advanced Dashboards |
com.sn_grc_pa_advanced |
Contains the Advanced Performance Analytics dashboards created for GRC. |
Inactive |
true |
- com.sn_compliance
- com.sn_risk_advanced
- com.sn_audit
|
Performance Analytics - Content Pack - Advanced Work Assignment |
com.snc.pa.awa |
Provides Performance Analytics indicators and visualizations for Advanced Work
Assignment. Activation of this plugin on production instances may require a
separate Performance Analytics license. Contact ServiceNow for details. |
Active |
false |
|
Performance Analytics - Content Pack - Application Portfolio
Management |
com.snc.pa.apm |
Application Portfolio Management dashboards developed using Performance
analytics premium. |
Inactive |
true |
|
Performance Analytics - Content Pack - Application Portfolio Management and
Change Management |
com.snc.pa.apm.change_request |
Provides integration of Application Portfolio Management with Change
Management which enables performance analytics dashboards of business applications
associated with Change requests. Activation of this plugin on production
instances may have licensing implications. Contact your ServiceNow account team
for details. |
Inactive |
true |
- com.snc.apm
- com.snc.pa
- com.snc.pa.change
|
Performance Analytics - Content Pack - Application Portfolio Management and
Problem Management |
com.snc.pa.apm.problem |
Provides integration of Application Portfolio Management with Problem
Management which enables performance analytics dashboards of business
applications. Activation of this plugin on production instances may have
licensing implications. Contact your ServiceNow account team for
details. |
Inactive |
true |
- com.snc.apm
- com.snc.pa
- com.snc.pa.problem
|
Performance Analytics - Content Pack - Change
Management |
com.snc.pa.change |
Provides Performance Analytics indicators and
visualizations for Change Management. Activation of this plugin on production
instances may require a separate Performance Analytics license. Contact ServiceNow
for details. |
Inactive |
false |
- com.snc.pa
- com.glideapp.report.itsm.change.overview
|
Performance Analytics - Content Pack - Cloud
Management |
com.snc.pa.cmp |
Provides Performance Analytics indicators and
visualizations for Cloud Management. Activation of this plugin on production
instances may require a separate Performance Analytics license. Contact ServiceNow
for details. |
Inactive |
false |
- com.snc.pa
- com.snc.runbook_automation.virtualization
|
Performance Analytics - Content Pack - Communities |
com.snc.pa.communities |
Provides Performance Analytics indicators and visualizations for Communities.
Activation of this plugin on production instances may require a separate
Performance Analytics license. Contact ServiceNow for details. |
Inactive |
false |
- com.snc.pa
- com.sn_communities
|
Performance Analytics - Content Pack - Configuration
Management (CMDB) |
com.snc.pa.cmdb |
Provides Performance Analytics indicators and
visualizations for Configuration Management (CMDB). Activation of this plugin on
production instances may require a separate Performance Analytics license. Contact
ServiceNow for details. |
Inactive |
false |
- com.snc.pa
- com.snc.cmdb
- com.snc.pa.change
|
Performance Analytics - Content Pack - Content Analytics |
com.snc.pa.premium.content_analytics |
Content Analytics - Performance Analytics |
Active |
false |
- com.sn_content_analytics
- com.snc.pa.premium
|
Performance Analytics - Content Pack - Content Automation |
com.snc.pa.premium.content_automation |
Content Automation Analytics |
Active |
false |
- com.sn_content_analytics
- com.sn_content_automation
- com.snc.pa.premium
|
Performance Analytics - Content Pack - Customer Service Management -
Advanced |
com.snc.pa.customer_service_advanced |
Updates the Customer Service dashboard and incorporates indicators for the
following plugins: Major Issue Management, Customer Service Case Action Status,
Customer Service with Request Management, Customer Service with Service
Management, Agent Chat, Advanced Work Assignment for CSM, and Performance
Analytics - Content Pack - Advanced Work Assignment. Activate these plugins in
order to view the related indicators. Without these plugins, indicators may not
display correctly.
Activation of the Performance Analytics – Content Pack – Customer Service
Management - Advanced plugin on production instances may require a separate
performance Analytics license. Contact ServiceNow for details.
|
Active |
false |
- com.snc.pa
- com.glideapp.report.customer_service
- com.sn_customerservice
- com.snc.pa.spotlight
|
Performance Analytics - Content Pack - Customer
Service |
com.snc.pa.customer_service |
Provides Performance Analytics indicators and
visualizations for Customer Service. Activation of this plugin on production
instances may require a separate Performance Analytics license. Contact ServiceNow
for details. |
Inactive |
false |
- com.snc.pa
- com.glideapp.report.customer_service
- com.sn_customerservice
- com.sn_customerservice_pa
|
Performance Analytics - Content Pack - Discovery |
com.snc.pa.discovery |
Performance Analytics content pack for Discovery. Activation of this plugin
on production instances may require a separate Performance Analytics license.
Contact ServiceNow for details. |
Inactive |
false |
- com.snc.pa
- com.snc.pa.cmdb
- com.snc.discovery
|
Performance Analytics - Content Pack - Event
Management |
com.snc.pa.em |
Performance Analytics content pack for Event
Management core. Activation of this plugin on production instances may require a
separate Performance Analytics license. Contact ServiceNow for details. |
Inactive |
false |
- com.snc.pa
- com.glideapp.itom.snac
- com.glideapp.report.em
|
Performance Analytics - Content Pack - Field Service
Management |
com.snc.work_management_pa |
Provides Performance Analytics content for Field
Service Management. Activation of this plugin on production instances may require
a separate license. Contact ServiceNow for details. |
Inactive |
true |
- com.snc.pa
- com.snc.work_management
|
Performance Analytics - Content Pack - Financial
Management |
com.snc.pa.fm |
Provides Performance Analytics indicators and
visualizations for Financial Management. Activation of this plugin on production
instances may require a separate Performance Analytics license. Contact ServiceNow
for details. |
Inactive |
false |
- com.snc.financial_management
- com.snc.pa
|
Performance Analytics - Content Pack - Financial Management for Customer
Service |
com.snc.pa.fm.csm |
Enables Performance Analytics dashboards for Financial Management associated
with Customer Service Management.
Activation of this plugin on production instances may require a separate
Performance Analytics license. Contact ServiceNow for details.
|
Inactive |
true |
- com.snc.financial_management_for_csm
- com.snc.pa
|
Performance Analytics - Content Pack - Financial Management for Field Service
Management |
com.snc.pa.fm.fsm |
Enables Performance Analytics dashboards for Financial Management associated
with Field Service Management.
Activation of this plugin on production instances may require a separate
Performance Analytics license. Contact ServiceNow for details.
|
Inactive |
false |
- com.snc.financial_management_for_fsm
- com.snc.pa
|
Performance Analytics - Content Pack - Financial Management for Financial
Planning |
com.snc.pa.financial_planning |
Enables Performance analytics dashboards to associated to Financial Planning
Process. Activation of this plugin on production instances may have licensing
implications. Contact your ServiceNow account team for details. |
Inactive |
true |
- com.snc.financial_planning
- com.snc.pa
|
Performance Analytics - Content Pack - GRC: Audit Management |
com.sn_audit_pa |
Provides Performance Analytics reports for the GRC Audit Management
application. Activation of this plugin on production will require a PA Premium
license. Contact ServiceNow for details. |
Inactive |
false |
- com.sn_grc_pa
- com.sn_audit
|
Performance Analytics - Content Pack - GRC: Policy and Compliance
Management |
com.sn_compliance_pa |
Provides Performance Analytics reports for the GRC Policy and Compliance
Management application. Activation of this plugin on production will require a PA
Premium license. Contact ServiceNow for details. |
Inactive |
false |
- com.sn_grc_pa
- com.sn_compliance
|
Performance Analytics - Content Pack - GRC: Risk Management |
com.sn_risk_pa |
Provides Performance Analytics reports for the GRC Risk Management
application. Activation of this plugin on production will require a PA Premium
license. Contact ServiceNow for details. |
Inactive |
false |
|
Performance Analytics - Content Pack - Human Resources Employee Document
Management Scoped App |
com.sn_hr_employee_files_pa |
Provides Performance Analytics reports and dashboards for Employee Document
Management. |
Inactive |
false |
- com.sn_employee_document_management
- com.sn_hr_core
|
Performance Analytics - Content Pack -Vulnerability Response (Available in
the ServiceNow Store) |
sn_vul_analytics |
Provides an integration of Vulnerability Response with Performance Analytics
for trend-based reporting. Activation of this plugin on production instances may
require a separate license. Contact ServiceNow for details. |
|
true |
- com.snc.pa
- com.snc.treemap
- sn_vul
|
Performance Analytics - Content Pack - Human Resources
Lifecycle Events Scoped App |
com.sn_hr_lifecycle_pa |
Enables you to define and track key performance
indicators (KPIs) for Enterprise Onboarding and Transitions and show these in
scorecards and dashboards. Activation of this plugin on production will require a
PA Premium license. Contact ServiceNow for details. |
Inactive |
false |
com.sn_hr_lifecycle_events |
Performance Analytics - Content Pack - Human Resources Scoped App |
com.sn_hr_pa |
Enables you to define and track key performance indicators (KPIs) for HR and
show these in scorecards and dashboards. Activation of this plugin on production
will require a PA Premium license. Contact ServiceNow for details. |
Inactive |
true |
com.sn_hr_core |
Performance Analytics - Content Pack - Incident SLA
Management |
com.snc.pa.sla |
Performance Analytics content pack for Incident SLA
Management. Activation of this plugin on production instances may require a
separate Performance Analytics license. Contact ServiceNow for details. |
Inactive |
false |
com.snc.pa |
Performance Analytics - Content Pack - ITSM Dashboards |
com.snc.pa.itsm_dashboards |
Performance Analytics content pack for ITSM Dashboards. Activation of this
plugin on production instances may require a separate Performance Analytics
license. Contact ServiceNow for details. |
Inactive |
false |
- com.snc.pa.change
- com.snc.pa.problem
- com.snc.pa.request
- com.snc.pa.request2
- com.snc.pa.knowledge
- com.snc.pa.sla
- com.snc.pa.spotlight.incident
|
Performance Analytics - Content Pack - Knowledge
Management |
com.snc.pa.knowledge_v2 |
Performance Analytics content pack for Knowledge
Management. Activation of this plugin on production instances may require a
separate Performance Analytics license. Contact ServiceNow for details. |
Inactive |
false |
- com.snc.pa
- com.snc.knowledge3
- com.glideapp.report.knowledge.overview
|
Performance Analytics - Content Pack - Operational Intelligence |
com.snc.sa.metric.pa.content |
Performance Analytics content pack for Analytics and Reporting Operational
Intelligence Solution Dashboard and KPIs. Activation of this plugin on production
instances may require a separate Performance Analytics license. Contact ServiceNow
for details. |
Inactive |
false |
- com.snc.sa.metric
- com.snc.pa
- com.glideapp.canvas
- com.snc.pa.em
|
Performance Analytics - Content Pack - Problem
Management |
com.snc.pa.problem |
Provides Performance Analytics indicators and
visualizations for Problem Management. Activation of this plugin on production
instances may require a separate Performance Analytics license. Contact ServiceNow
for details. |
Inactive |
false |
- com.snc.pa
- com.glideapp.report.itsm.problem.overview
|
Performance Analytics - Content Pack -
PPM
Standard Dashboards |
com.snc.pa.pmo_dashboards |
Performance Analytics content pack for
PPM
Standard
core.
Activation of this plugin on production instances may require a separate
Performance Analytics license. Contact ServiceNow for details. |
Active |
false |
- com.snc.pps_dashboards
- com.snc.financial_planning_pmo
|
Performance Analytics - Content Pack -
PPM
Standard
|
com.snc.pps_dashboards |
Performance Analytics content pack for Project Portfolio Suite Dashboards
core. Activation of this plugin on production instances may require a separate
Performance Analytics license. Contact ServiceNow for details. |
Inactive |
false |
- com.snc.pa
- com.snc.project_portfolio_suite
|
Performance Analytics - Content Pack - Request Management
(Requested Item) |
com.snc.pa.request |
Performance Analytics content pack for Request
Management for Requested Items. Installed with Performance Analytics - Premium.
Activation of this plugin on production instances may require a separate
Performance Analytics license. Contact ServiceNow for details. |
Inactive |
false |
com.snc.pa |
Performance Analytics - Content Pack - Request Management
(Requests) |
com.snc.pa.request2 |
Performance Analytics content pack for Request
Management for Requests. Activation of this plugin on production instances may
require a separate Performance Analytics license. Contact ServiceNow for
details. |
Inactive |
false |
com.snc.pa |
Performance Analytics - Content Pack - Service Desk Chat |
com.snc.pa.chat |
Provides Performance Analytics indicators and
visualizations for Service Desk Chat. Activation of this plugin on production
instances may require a separate Performance Analytics license. Contact ServiceNow
for details. |
Inactive |
false |
- com.glide.connect
- com.glide.connect.support
- com.glide.connect.managers_dashboard
- com.snc.pa
|
Performance Analytics - Content Pack - Service Mapping |
com.snc.service-mapping.pa.content |
Performance Analytics content pack for Service Mapping Dashboard and KPIs.
Activation of this plugin on production instances may require a separate
Performance Analytics license. Contact ServiceNow for details. |
Inactive |
false |
- com.snc.pa
- com.snc.pa.cmdb
|
Performance Analytics - Content Packs for ITSM |
com.snc.pa.premium.all_content |
Installing this plugin installs content packs for
Incident, Problem, Change, Incident SLA, Knowledge, and Requested Items for
Performance Analytics. |
Inactive |
false |
- com.snc.pa.change
- com.snc.pa.problem
- com.snc.pa.request
- com.snc.pa.request2
- com.snc.pa.knowledge
- com.snc.pa.sla
|
Performance Analytics - Content Pack - Time Card Management (New in Orlando) |
com.snc.pa.time_card |
Performance Analytics content pack for Time card management. Activation of
this plugin on production instances may require a separate Performance Analytics
license. Contact ServiceNow for details. |
Active |
false |
com.snc.pa |
Performance Analytics - Context Sensitive Analytics for
Change Management |
com.snc.pa.change.context_sensitive_analytics |
Provides additional ability to open PA context
sensitive Performance Analytics dashboards in change request form based on UI actions. |
Inactive |
false |
- com.snc.pa
- com.snc.pa.change
|
Performance Analytics - Context Sensitive Analytics for
Chat |
com.snc.pa.chat.context_sensitive_analytics |
Provides additional dashboard to analyze Connect
Support metrics for support queues in Performance Analytics. Adds a related link
to the Chat Queue Entry [chat_queue_entry] form to quickly display Performance
Analytics metrics for the associated queue. |
Inactive |
false |
- com.snc.pa
- com.snc.pa.chat
|
Performance Analytics - Context Sensitive Analytics for
Customer Service |
com.snc.pa.cs.context_sensitive_analytics |
Performance Analytics adding ability to open Performance Analytics
context-sensitive dashboards in customer service form based on UI actions. |
Inactive |
false |
- com.snc.pa
- com.snc.pa.customer_service
- com.sn_customerservice
- com.snc.pa.customer_service
|
Performance Analytics - Context Sensitive Analytics for
Incident |
com.snc.pa.incident.context_sensitive_analytics |
Performance Analytics adding ability to open Performance Analytics
context-sensitive dashboards in incident form based on UI actions. |
Inactive |
false |
com.snc.pa |
Performance Analytics - Context Sensitive Analytics for
Problem Management |
com.snc.pa.problem.context_sensitive_analytics |
Performance Analytics adding ability to open Performance Analytics
context sensitive Performance Analytics dashboards in problem form based on UI actions. |
Inactive |
false |
- com.snc.pa
- com.snc.pa.problem
|
Performance Analytics - Data Collector. (Deprecated.) Use
plugin Performance Analytics instead |
com.snc.pa.dc |
Data Collector for Performance Analytics.
Deprecated. Use plugin Performance Analytics instead. |
Inactive |
false |
|
Performance Analytics - Diagnostics |
com.snc.pa.diagnostics |
Enables users to run diagnostics on Performance Analytics records and related
applications. |
Active |
false |
com.snc.pa |
Performance Analytics - Domain Support |
com.snc.pa.domain_support |
The Performance Analytics Domain Support plugin provides additional features
to support scores collection on domain separated instances. This plugin requires
the Domain Separation plugin to be
installed. |
Active |
false |
- com.snc.pa.premium
- com.glideapp.dashboards
- com.glide.domain.msp_extensions.installer
|
Performance Analytics - Example - LinkedIn |
com.snc.pa.linkedin |
Automatically imports LinkedIn data historically
and daily. |
Inactive |
false |
com.snc.pa |
Performance Analytics - Example - Stocks Quotes |
com.snc.pa.stock |
Automatically imports stock quotes data
historically and daily. |
Inactive |
false |
com.snc.pa |
Performance Analytics - PA Solution Library |
com.snc.pa.solution.library |
Allows you to upgrade the visuals of dashboards that are shipped in other
content packs. Upgrade or duplicate whole dashboards or selected elements. |
Active |
false |
com.snc.pa |
Performance Analytics - Premium |
com.snc.pa.premium |
Enables the functionality provided by the fully licensed version of Performance
Analytics. Requires additional fee. Functionality includes the ability to:
- Create indicators, breakdowns, and other records
- Create interactive filters and use interactive analysis
- Create text analytics widgets
- Use Performance Analytics with external data
- Preserve scores beyond 180 days
|
Inactive |
false |
com.snc.pa |
Performance Analytics - Scores Migration |
com.snc.pa.scores_migration |
Installing this plugin will migrate scores from old tables to new tables. To
provide optimal performance, the Scores [pa_scores] table is being migrated to
Scores Level 1 [pa_scores_l1] and Scores Level 2 [pa_scores_l2]. During migration
you cannot collect, modify, or delete scores. Scheduled data collection and
cleanup jobs will not run during migration. |
Active |
false |
com.snc.pa |
Performance Analytics - Spotlight |
com.snc.pa.spotlight |
Enables records to be ranked by multiple weighted
criteria. When a record surpasses a threshold of total weights, a Spotlight is
created to highlight that record. |
Inactive |
false |
com.snc.pa |
Performance Analytics - Spotlight - change spotlight content pack |
com.snc.pa.spotlight.change |
Provides preconfigured Spotlight components and a dashboard to identify and
prioritize Change records according to multiple weighted criteria. Requires fully
licensed Performance Analytics. |
Inactive |
false |
- com.snc.pa.spotlight
- com.snc.pa.change
|
Performance Analytics - Spotlight - Incident Spotlight
content pack |
com.snc.pa.spotlight.incident |
Provides preconfigured Spotlight components and a
dashboard to identify and prioritize Incident records according to multiple
weighted criteria. |
Inactive |
false |
- com.snc.pa.spotlight
- com.glideapp.canvas
|
Performance Analytics - Spotlight - Problem spotlight content pack |
com.snc.pa.spotlight.problem |
Provides preconfigured Spotlight components and a dashboard to identify and
prioritize Problem records according to multiple weighted criteria. Requires fully
licensed Performance Analytics. |
Inactive |
false |
- com.snc.pa.spotlight
- com.snc.pa.problem
|
Performance Analytics - Spotlight - Request spotlight content pack |
com.snc.pa.spotlight.request |
Provides preconfigured Spotlight components and a dashboard to identify and
prioritize Request records according to multiple weighted criteria. Requires fully
licensed Performance Analytics. |
Inactive |
false |
- com.snc.pa.spotlight
- com.snc.pa.request2
|
Performance Analytics and Reporting - Service Portal Widgets |
com.snc.pa.sp.widget |
Support for PA widgets in the Service Portal. A number of JavaScript and CSS
libraries are included to be able to run PA widgets independently in the Service
Portal. |
Active |
false |
com.glide.service-portal |
Performance Analytics Content Pack for Major Incident Management |
com.snc.pa.incident.mim |
Provides Performance Analytics indicators and visualizations for identifying
and tracking major incidents. Extended functionality available with fully licensed
Performance Analytics. |
Inactive |
false |
com.snc.incident.mim |
Performance Analytics Usage Overview |
com.snc.pa.usage.overview |
This plugin contains dashboards, reports, and indicators to monitor
Performance Analytics and Reporting usage. |
Active |
false |
com.snc.pa |
Performance Analytics Premium |
com.snc.pa.premium |
Enables the functionality that you are entitled to with a subscription to
Performance Analytics across all ServiceNow® products. Requires
additional fee. Functionality includes the ability to:
- Create indicators, breakdowns, and other records
- Create interactive filters and use interactive analysis
- Create text analytics widgets
- Use Performance Analytics with external data
- Preserve scores beyond 180 days
|
Inactive |
false |
com.snc.pa |
Performance Analytics and Reporting - Service Portal Widgets |
com.snc.pa.sp.widget |
Support for PA widgets in the Service Portal. A number of JavaScript and CSS
libraries are included to be able to run PA widgets independently in the Service
Portal. |
Inactive |
false |
com.glide.service-portal |
Performance Analytics Premium for APM |
com.snc.pa.premium.apm |
Enables the Performance Analytics functionality that you are entitled to with
a subscription that includes APM and Performance Analytics. Requires additional
fee. Functionality includes the ability to:
- Create indicators, breakdowns, and other records
- Create interactive filters and use interactive analysis
- Create text analytics widgets
- Use Performance Analytics with external data
- Preserve scores beyond 180 days
|
Inactive |
false |
com.snc.pa |
Performance Analytics Premium for Business Management |
com.snc.pa.premium.itbm |
Enables the Performance Analytics functionality that you are entitled to with
a subscription that includes Business Management and Performance Analytics.
Requires additional fee. Functionality includes the ability to:
- Create indicators, breakdowns, and other records
- Create interactive filters and use interactive analysis
- Create text analytics widgets
- Use Performance Analytics with external data
- Preserve scores beyond 180 days
|
Inactive |
false |
com.snc.pa |
Performance Analytics Premium for Cloud Control Center |
com.snc.pa.premium.ccc |
Enables the Performance Analytics functionality that you are entitled to with
a subscription that includes Cloud Control Center and Performance Analytics.
Requires additional fee. Functionality includes the ability to:
- Create indicators, breakdowns, and other records
- Create interactive filters and use interactive analysis
- Create text analytics widgets
- Use Performance Analytics with external data
- Preserve scores beyond 180 days
|
Inactive |
false |
com.snc.pa |
Performance Analytics Premium for Customer Service |
com.snc.pa.premium.cs |
Enables the Performance Analytics functionality that you are entitled to with
a subscription that includes Customer Service and Performance Analytics. Requires
additional fee. Functionality includes the ability to:
- Create indicators, breakdowns, and other records
- Create interactive filters and use interactive analysis
- Create text analytics widgets
- Use Performance Analytics with external data
- Preserve scores beyond 180 days
|
Inactive |
false |
com.snc.pa |
Performance Analytics Premium for Financial Management |
com.snc.pa.premium.fm |
Enables the Performance Analytics functionality that you are entitled to with
a subscription that includes Financial Management and Performance Analytics.
Requires additional fee. Functionality includes the ability to:
- Create indicators, breakdowns, and other records
- Create interactive filters and use interactive analysis
- Create text analytics widgets
- Use Performance Analytics with external data
- Preserve scores beyond 180 days
|
Inactive |
false |
com.snc.pa |
Performance Analytics Premium for Human Resource Management |
com.snc.pa.premium.hr |
Enables the Performance Analytics functionality that you are entitled to with
a subscription that includes Human Resource Management and Performance Analytics.
Requires additional fee. Functionality includes the ability to:
- Create indicators, breakdowns, and other records
- Create interactive filters and use interactive analysis
- Create text analytics widgets
- Use Performance Analytics with external data
- Preserve scores beyond 180 days
|
Inactive |
false |
com.snc.pa |
Performance Analytics Premium for IT Operations Management |
com.snc.pa.premium.itom |
Enables the Performance Analytics functionality that you are entitled to with
a subscription that includes ITOM and Performance Analytics. Requires additional
fee. Functionality includes the ability to:
- Create indicators, breakdowns, and other records
- Create interactive filters and use interactive analysis
- Create text analytics widgets
- Use Performance Analytics with external data
- Preserve scores beyond 180 days
|
Inactive |
false |
com.snc.pa |
Performance Analytics Premium for IT Operations Suite |
com.snc.pa.premium.itos |
Enables the Performance Analytics functionality that you are entitled to with
a subscription that includes IT Operations Suite and Performance Analytics.
Requires additional fee. Functionality includes the ability to:
- Create indicators, breakdowns, and other records
- Create interactive filters and use interactive analysis
- Create text analytics widgets
- Use Performance Analytics with external data
- Preserve scores beyond 180 days
|
Inactive |
false |
com.snc.pa |
Performance Analytics Premium for Project Portfolio Management |
com.snc.pa.premium.ppm |
Enables the Performance Analytics functionality that you are entitled to with
a subscription that includes PPM and Performance Analytics. Requires additional
fee. Functionality includes the ability to:
- Create indicators, breakdowns, and other records
- Create interactive filters and use interactive analysis
- Create text analytics widgets
- Use Performance Analytics with external data
- Preserve scores beyond 180 days
|
Inactive |
false |
com.snc.pa |
Performance Analytics Premium for Security Incident Response |
com.snc.pa.premium.sir |
Enables the Performance Analytics functionality that you are entitled to with
a subscription that includes SIR and Performance Analytics. Requires additional
fee. Functionality includes the ability to:
- Create indicators, breakdowns, and other records
- Create interactive filters and use interactive analysis
- Create text analytics widgets
- Use Performance Analytics with external data
- Preserve scores beyond 180 days
|
Inactive |
false |
com.snc.pa |
Performance Analytics Premium for Security Operations |
com.snc.pa.premium.sir |
Enables the Performance Analytics functionality that you are entitled to with
a subscription that includes Security Operations and Performance Analytics.
Requires additional fee. Functionality includes the ability to:
- Create indicators, breakdowns, and other records
- Create interactive filters and use interactive analysis
- Create text analytics widgets
- Use Performance Analytics with external data
- Preserve scores beyond 180 days
|
Active |
false |
com.snc.pa |
Performance Analytics Premium for Service Management |
com.snc.pa.premium.service_management |
Enables the Performance Analytics functionality that you are entitled to with
a subscription that includes Service Mangement and Performance Analytics. Requires
additional fee. Functionality includes the ability to:
- Create indicators, breakdowns, and other records
- Create interactive filters and use interactive analysis
- Create text analytics widgets
- Use Performance Analytics with external data
- Preserve scores beyond 180 days
|
Inactive |
false |
com.snc.pa |
Performance Analytics Premium for Service Watch Insight |
com.snc.pa.premium.swi |
Enables the Performance Analytics functionality that you are entitled to with
a subscription that includes Service Watch Insight and Performance Analytics.
Requires additional fee. Functionality includes the ability to:
- Create indicators, breakdowns, and other records
- Create interactive filters and use interactive analysis
- Create text analytics widgets
- Use Performance Analytics with external data
- Preserve scores beyond 180 days
|
Inactive |
false |
com.snc.pa |
Performance Analytics Premium for Software Asset Management |
com.snc.pa.premium.sam |
Enables the Performance Analytics functionality that you are entitled to with
a subscription that includes Software Asset Management and Performance Analytics.
Requires additional fee. Functionality includes the ability to:
- Create indicators, breakdowns, and other records
- Create interactive filters and use interactive analysis
- Create text analytics widgets
- Use Performance Analytics with external data
- Preserve scores beyond 180 days
|
Inactive |
false |
com.snc.pa |
Performance Dashboards |
com.glide.performance_dashboards |
Performance Dashboards |
Active |
false |
com.glide.cms |
Performance Metrics for VTB (New in Orlando) |
com.glide.ui.vtb_metrics |
Provides profiler page for benchmarking Java methods in Visual Task
Board. |
Inactive |
false |
com.glide.ui.vtb |
Platform as a Service |
com.snc.paas |
Allows the development of custom applications to
meet business needs. |
Active
|
false |
com.glideapp.workflow |
Portfolio Management |
com.snc.portfolio_management |
The Portfolio Management plugin. |
Inactive |
false |
|
PPM Mobile |
com.sn_ppm.mobile |
This plugin provides Project Portfolio Suite Mobile user experience. This
provides access to project status and project status report in the agent mobile
application.
PPM
Standard is required. But if it is not active, installing PPM
Mobile also activates
PPM
Standard plugin. |
Active |
false |
com.snc.financial_planning_pmo |
PPM Ridac (New in Orlando) |
com.snc.ppm_ridac |
The PPM RIDAC flow actions plugin. Installs the flow actions needed for RIDAC
conversions. |
Active |
false |
|
PPM Standard Multicurrency (New in Orlando) |
com.snc.ppm_multicurrency |
Enable advanced ability to manage PPM financials in multiple
currencies. |
Inactive |
true |
- com.snc.financial_planning_pmo
- com.glide.currency2
|
Predictive Intelligence |
com.glide.platform_ml |
This is the new name for the Agent Intelligence plugin, effective in the New York release and beyond. Predictive Intelligence
enables the creation of machine learning solutions using data in your instance.
The plugin provides various capabilities and solution types for training the
system to predict, recommend, and drive data outcomes. |
Active |
false |
com.glide.platform_ml_pa |
Predictive Intelligence - Enhanced UI |
com.snc.ml_ui |
This plugin enhances the UI for Predictive Intelligence. |
Active |
false |
|
Predictive Intelligence for Contextual Search (New in Orlando) |
com.snc.contextual_search_ml |
Enables customers to leverage machine-learning algorithms for searching with
Contextual Search. For example: Similar Open Incidents.
Activation of this plugin on production instances may require a separate
license. Contact ServiceNow for details.
|
Inactive |
false |
- com.snc.contextual_search
- com.glide.platform_ml
|
Predictive Intelligence for Customer Service Management |
com.snc.csm_ml |
Enables customers to leverage machine learning
algorithms for searching related cases in Customer Service Management. Activation
of this plugin on production instances may require a separate license. Contact
ServiceNow for details. |
Inactive |
false |
- com.sn_customerservice
- com.snc.contextual_search_ml
- com.snc.adv_cxs_results_email_script
|
Predictive Intelligence for Incident (New in Paris) |
com.snc.incident.ml |
Enables customers to leverage machine-learning
algorithms with application logic for predicting Open change request and Open
Problem for Incident. Activation of this plugin on production instances may
require a separate license. Contact ServiceNow for details. |
Inactive |
false |
com.snc.contextual_search_ml |
Predictive Intelligence for Knowledge Management |
com.snc.knowledge_ml |
Provides various Knowledge Management capabilities
driven by machine-learning solutions. For example, capabilities such as similar
articles and knowledge demand insights. Activation of this plugin on production
instances may require a separate license. Contact ServiceNow
for details. Note: When you install and activate the Predictive Intelligence for
Knowledge Management plugin (com.snc.knowledge_ml), the Predictive Intelligence
for Contextual Search plugin (com.snc.contextual_search_ml) is also
activated. |
Inactive |
false |
com.snc.contextual_search_ml |
Predictive Intelligence Reports |
com.glide.platform_ml_pa |
This is the new name for the Agent Intelligence Reports plugin. |
Active |
false |
|
Proactive Customer Service Operations |
com.snc.proactive_cs_ops |
Enables customers to create cases proactively from alerts either manually or
through automation and track the accounts and the corresponding install base items
affected by the alert. |
Active |
false |
- com.sn_majorissue_mgt
- com.snc.install_base
- com.glideapp.itom.snac
- com.sn_cs_sm_request
- com.snc.csm_action_status
|
Proactive Customer Service Operations with Event Management (New in Orlando) |
com.snc.proactive_cs_itom |
Provides an integration between Customer Service Management and ITOM Event
Management. Enables customers to create cases proactively from alerts either
manually or through automation and track the accounts and the corresponding
install base items affected by the alert. |
Inactive |
false |
- com.snc.proactive_cs_ops
- com.glideapp.itom.snac
|
Problem Management |
com.snc.problem |
Helps to identify the cause of a service
interruption reported by a significant or recurring incidents. |
Active
|
true |
- com.snc.service
- com.glideapp.report.itsm.problem.overview
|
Problem Management — ATF Tests |
com.snc.problem.atf |
Delivers ATF tests for Problem Management. |
Active |
true |
|
Problem Overview Homepage |
com.glideapp.report.itsm.problem.overview |
Displays Problem overview homepage. |
Active
|
false |
com.glideapp.report |
Problem Management Best Practice - Madrid |
com.snc.best_practice.problem.madrid |
Helps to identify the cause of a service interruption reported by a significant
or recurring incidents. Provides roles for problem management including a
problem coordinator, problem manager and problem administrator. Provides fields
to record the category, where the issue was first reported, the workaround, the
cause notes and the fix notes. Searches for and attaches knowledge articles.
Communicates when a workaround or fix is available.
|
Active |
true |
- com.snc.problem
- com.snc.problem_task
|
Problem Management Best Practice - Madrid - Knowledge Integration |
com.snc.best_practice.problem.madrid.knowledge |
Helps to identify the cause of a service interruption reported by a significant
or recurring incidents. Create Known Error articles for Incident Deflection
(requires Knowledge Management Advanced plugin to be activated).
|
Active |
true |
- Problem Management Best Practice - Madrid
(com.snc.best_practice.problem.madrid)
- Knowledge Management Advanced Installer
(com.snc.knowledge_advanced.installer)
|
Problem Management Best Practice - Madrid - State Model |
com.snc.best_practice.problem.madrid.state_model |
Provides support for state management to control
how a problem or problem task is allowed to transition through a predefined list
of states. |
Inactive |
true |
Problem Management Best Practice - Madrid
(com.snc.best_practice.problem.madrid) |
Problem Overview Dashboard |
com.snc.pa.problem.dashboards |
Displays Problem Overview Dashboard. |
Active |
false |
com.snc.problem |
Problem Tasks |
com.snc.problem_task |
Adds a Problem Task table with a reference to the
Problem table. |
Active
|
false |
|
Process Flow Formatter |
com.snc.process_flow_formatter |
Quickly summarizes multiple pieces of information
about a process and displays the stages graphically at the top of a form. |
Active
|
false |
|
Procurement |
com.snc.procurement |
Allows users to create purchase orders and obtain
items for fulfilling service catalog requests. |
Inactive |
true |
|
Product Catalog |
com.snc.product_catalog |
Provides information about individual models.
Models are specific versions or various configurations of an asset. Models
published to the product catalog are automatically published to the service
catalog. |
Active
|
true |
|
Program Common (New in Orlando) |
com.snc.program_common |
The Program Common plugin aids in planning, organizing and managing programs
with basic features. |
Active |
false |
- com.snc.planned_task_v2
- com.snc.itbm_security
|
Project Management |
com.snc.project_management_v3 |
The Project Management application aids in
planning, organizing and managing projects and resources in order to setup,
execute, and complete a project faster and easier. Only upgrade is allowed for
this plugin. Activation should be done through
PPM
Standard
plugin. |
Inactive |
true |
- com.snc.project_management_delete
- com.glide.schedules
- com.snc.planned_task_v2
- com.snc.time_card
- com.snc.skills_management
- com.snc.process_flow_formatter
- com.snc.cost_management
- com.snc.project_management_db_views
- com.snc.project_workbench
- com.snc.timeline_visualization
- com.glide.ui.checklist
|
Project Management TeamSpace 1 |
com.snc.ppm_teamspace_1 |
Installs a Project TeamSpace so that each team or
each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM
suitable to their needs without overstepping each other. |
Inactive |
true |
com.snc.financial_planning_pmo |
Project Management TeamSpace 2 |
com.snc.ppm_teamspace_2 |
Installs a Project TeamSpace so that each team or
each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM
suitable to their needs without overstepping each other. |
Inactive |
false |
com.snc.financial_planning_pmo |
Project Management TeamSpace 3 |
com.snc.ppm_teamspace_3 |
Installs a Project TeamSpace so that each team or
each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM
suitable to their needs without overstepping each other. |
Inactive |
false |
com.snc.financial_planning_pmo |
Project Management TeamSpace 4 |
com.snc.ppm_teamspace_4 |
Installs a Project TeamSpace so that each team or
each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM
suitable to their needs without overstepping each other. |
Inactive |
false |
com.snc.financial_planning_pmo |
Project Management TeamSpace 5 |
com.snc.ppm_teamspace_5 |
Installs a Project TeamSpace so that each team or
each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM
suitable to their needs without overstepping each other. |
Inactive |
false |
com.snc.financial_planning_pmo |
Project Portfolio Suite |
com.snc.project_portfolio_suite |
The Project Portfolio Suite (PPS) plugin activates
an integrated set of applications for project portfolio management and IT software
development. Only upgrade is allowed for this plugin. Activation should be done
through
PPM
Standard
plugin. |
Inactive |
true |
- com.snc.project_management_v3
- com.snc.demand_management
- com.snc.resource_management
- com.snc.sdlc.scrum.pp
- com.snc.test_mgmt
- com.snc.sdlc.scrum.ppm_int
- com.snc.test_mgmt.ppm_int
- com.snc.program_management
|
PPM
Standard
|
com.snc.financial_planning_pmo |
Enables you to manage your demands, resources,
portfolios and projects, and gives full visibility from idea to execution. It also
helps you plan, track, and manage cost and budget on projects and demands in a
portfolio to strike a balance between investment and returns. Agile management and
test management help you to improve productivity and service
delivery. |
Inactive |
true |
- com.snc.project_portfolio_suite
- com.snc.financial_planning
- com.snc.rate_model
|
PPM
Standard
-
ATF Tests |
com.snc.financial_planning_pmo.atf |
ATF tests for
PPM
Standard |
Active |
false |
|
Protocol Profile Manager |
com.glide.protocol_profile |
Defines properties associated to protocols such as
default port and keystore. |
Active
|
false |
|
Proxy Agent for connecting to Natural Language Understanding
providers |
com.glide.nlu.proxy |
The base NLU proxy agent for connecting to NLU providers. Intended for use by
Virtual Agent and other clients. |
Active |
true |
|
Proxy Agent to the IBM Watson Natural Language Understanding server |
com.glide.nlu.ibmwatson.intent.discovery |
Activates the IBM Watson Assistant Intent and Entity integration, which
enables Virtual Agent to use intents, entities, and utterances defined in IBM
Watson Assistant. |
Inactive |
false |
com.glide.nlu.proxy |
Proxy Agent to the Microsoft LUIS Natural Language Understanding
server (New in Orlando) |
com.glide.nlu.msluis.intent.discovery |
Proxy agent to the Microsoft LUIS Natural Language Understanding
server. |
Inactive |
false |
com.glide.nlu.intent.discovery |
Proxy Agent to the ServiceNow Natural Language Understanding server |
com.glide.nlu.intent.discovery |
Proxy agent for connecting to ServiceNow's NLU server for NLU intent
discovery. Intended for use by Virtual Agent and other clients. |
Active |
false |
com.glide.nlu.proxy |
Push Feedback |
com.glide.push.feedback |
Collects feedback from the Apple push notification
service or another feedback service. Provides a REST API for other instances to
collect from this service. |
Inactive |
false |
com.glide.push |
Push Notification |
com.glide.push |
Defines push notification message enqueuing and
sending Responsible for processing push notifications to their next
destination. |
Active
|
false |
|
Push Retention |
com.glide.push_retention |
Provides retention policy for push
notifications. |
Active
|
false |
- com.glide.push
- com.glide.auxdb
|
Qualys Vulnerability Integration (Available in the
ServiceNow Store) |
snc_vul_qualys |
Provides the ability to integrate the ServiceNow
Vulnerability Response application with the Qualys vulnerability scanner.
Activation of this plugin on production instances may require a separate license.
Contact ServiceNow for details. |
Inactive |
false |
snc_vul |
Query stats |
com.glide.stats.query |
Query stats. |
Active |
false |
com.glide.stats |
Quick Actions |
com.glide.quickactions |
Enables slash commands in Agent Workspace chat. |
Active |
false |
|
Quiz Designer |
com.glide.quiz_designer |
Provides the ability to send scored questionnaires
quickly and easily to one or more users. A quiz may have categories of questions
that are assigned only to some users. |
Inactive |
false |
- com.glide.assessment_designer.common
- com.snc.assessment_core
|
Random Watermark Support |
com.glide.email.random_watermark |
Generate unpredictable watermarks, and enable
matching on these watermarks in inbound emails. |
Active |
false |
com.glide.mailbox |
Rapid7 Vulnerability Integration (Available in the ServiceNow
Store) |
sn_vul_t7 |
Provides the ability to integrate the ServiceNow Vulnerability Response
application with the Rapid7 Nexpose and InsightVM products. Activation of this
plugin on production instances may require a separate license. Contact ServiceNow
for details. |
|
|
sn_vul |
Rate Limit for REST API |
com.glide.rest.rate_limit |
Rate Limit support for REST API |
Active |
true |
|
Read only roles for Application Portfolio Management |
com.snc.apm_read_roles |
The plugin provides read only roles for Application Portfolio
Management. |
Active |
false |
|
Read only roles for
PPM
Standard |
com.snc.pmo_read_roles |
Read only roles for
PPM
Standard. |
Active |
false |
|
Read-Only User Role |
com.snc.read_only.role |
Enables Read-Only user role functionality. |
Active
|
false |
|
Relationship Layout |
com.glide.ui.relationship_layout |
Enables scoped relationships to be associated to
out-of-scope related list views. |
Active
|
false |
|
Release Management |
com.snc.release_management_v2 |
The Release Management v2 plugin is a rewrite of
the original release management module. All products, releases, features, and
release tasks are planned_task extensions, and much of the project management
functionality (Gantt charts, timelines, time cards) is shared with
release. |
Active |
true |
- com.snc.release_management
- com.snc.planned_task
- com.snc.process_flow_formatter
|
Remote Tables |
com.glide.script.vtable_demo |
Supports remote tables and associated script definitions that can be used to
retrieve and optionally cache data from external sources.Tra |
|
|
|
Report - PDF Page Header Footer Templates |
com.glideapp.report_page_hdrftr |
Allows the user to configure and store page headers
and footers for PDF reports. |
Active |
false |
- com.glideapp.report
- com.glideapp.report2
|
Report Charting v2 |
com.glideapp.report.charting_v2 |
Installs V2 of ServiceNow charts with
HighCharts. |
Active
|
false |
- com.glideapp.report
- com.glideapp.report2
|
Report Engine - use summary table for reports |
com.glideapp.summary_report_engine |
Causes the data from all reports, custom and
standard, to be stored in the sys_report_summary table and separates the data from
the rendering process for all reports. Report data is periodically purged from the
sys_report_summary table (approximately every two hours). |
Active
|
false |
com.glideapp.report2 |
Report Security - enforce access control checks |
com.glideapp.report_security |
Enforces ACL checks when reports are created,
deleted or updated. |
Active |
false |
- com.glideapp.report
- com.glideapp.report2
|
Reporting Statistics Reports |
com.glideapp.report_statreports |
Provides reports and dashboards on reporting
statistics. |
Inactive |
false |
com.glideapp.report |
Required Form Fields |
com.snc.required_form_fields |
Allows an administrator to specify required fields
that cannot be removed from a form. |
Inactive |
false |
|
Resource Management |
com.snc.resource_management |
Enables resource requesters and resource managers
to plan, organize, and manage resources for both planned and unexpected work.
Activating Resource Management automatically activates the Project Management
plugin if it is not already active. Only upgrade is allowed for this plugin.
Activation should be done
through
PPM Standard plugin. |
Inactive |
true |
- com.snc.schedule_loader
- com.snc.process_flow_formatter
- com.snc.cost_management
- com.snc.pps_portal_common
|
Resource Matching Engine |
com.snc.matching_rule |
Provides a Resource Matching Engine. |
Inactive |
false |
- com.snc.skills_management
- com.snc.agent_schedule
|
Responsive Canvas |
com.glideapp.canvas |
Enables responsive canvas. For dashboards, the
responsive canvas dynamically responds to dashboard resizing and enables dragging
to place and resize widgets. Easily find and preview widgets that you want to add
directly from the canvas. |
Active |
false |
- com.glideapp.home
- com.glide.text_search
- com.glide.db_images
- com.glide.ui.angular
- com.glide.ui.ng
|
Responsive Dashboards |
com.glideapp.dashboards |
Easily create, modify, and share dashboards using responsive and dynamic
widget layouts. |
Active
|
false |
- com.glideapp.canvas
- com.glideapp.home
- com.glide.text_search
- com.glide.db_images
- com.glide.ui.angular
- com.glide.ui.ng
- com.snc.pa
|
REST API for global text search |
com.glide.globalsearch |
REST API for global text search. |
Active |
false |
com.glide.rest |
REST API Provider |
com.glide.rest |
Provides a REST API framework to support RESTful
services. |
Active
|
false |
- com.glide.ui.angular
- com.glide.ui.heisenberg
|
Restore Deleted Records |
com.snc.undelete |
Restores deleted records from audited tables and
references to those records. Also restores any records that were deleted as a
result of a cascade delete rule. |
Inactive |
false |
|
Role Delegation |
com.snc.role_delegation |
Allows an administrator to designate role
delegators, who can delegate any role they have to members of their group. |
Active
|
false |
com.glideapp.workflow |
Sales Force Automation application template |
com.snc.sfa2 |
Provides tools to manage sales and marketing
operations throughout the sales life cycle from lead generation through contract
completion. |
Inactive |
true |
com.snc.process_flow_formatter |
Schema Map v3 |
com.glide.erd |
Displays the details of tables and their
relationships in a visual manner, allowing administrators to view and easily
access different parts of the database schema. |
Active
|
false |
com.glide.diagrammer |
Scoped Analytics Framework |
com.glide.scoped_analytics_framework |
Analytics Framework for Scoped
Applications. |
Active
|
false |
|
Scoped Application Restricted Caller Access |
com.glide.scope.access.restricted_caller |
Allow scoped applications to restrict access to
public tables and script includes. |
Inactive |
false |
|
Script Execution Context |
com.snc.sn_context |
Provides virtual closure mechanism. |
Inactive |
false |
|
Script stats |
com.glide.stats.script |
Script stats. |
Active |
false |
com.glide.stats.script |
Script Templates |
com.glide.script.templates |
Provides templates for some script fields. |
Active
|
false |
|
Script Whitelist Manager |
com.glide.script.whitelist |
Provides temporary support for continued direct
invocation of whitelisted Java Packages, Constructors, and Methods. |
Active
|
false |
|
Scripted REST APIs |
com.glide.scripted_rest_services |
Provides a framework for building Scripted REST
APIs. |
Active
|
false |
- com.glide.rest
- com.glide.scripted_rest_services.internal
- com.glide.scripted_rest_services.errors
|
Scripted REST APIs - Error types |
com.glide.scripted_rest_services.errors |
An internal plugin component to Scripted REST
APIs. |
Active
|
false |
|
Scripted REST APIs - Internal |
com.glide.scripted_rest_services.internal |
An internal plugin component to Scripted REST
APIs. |
Active
|
false |
|
Scrum Program (New in Orlando) |
com.snc.sdlc.scrum_program |
Plan and track the work across multiple Scrum teams that are working towards
common objectives. |
Inactive |
true |
- com.snc.program_common
- com.snc.sdlc.agile.2.0
|
SCSS Bootstrap Theme |
com.glide.ui.scss.bootstrap |
Theme assets for Bootstrap using SCSS. |
Active
|
false |
com.glide.ui.scss |
SCSS Content Provider |
com.glide.ui.scss |
SCSS Content Provider. |
Active
|
false |
|
SDLC - SCRUM |
com.snc.sdlc.scrum |
Adds a release process specific to a Scrum
development process. Sits on top of the SDLC application, adding additional agile
notions like epics, stories, and sprints. |
Inactive |
true |
com.snc.sdlc |
Search Suggestions |
com.glide.search.suggestions |
Provides suggestions when you enter text in a search field. |
Active for new instances. Upgraded instances adopt the previous
setting. |
|
|
Security Dashboard |
com.glide.security.dashboard |
This plugin activates the Security Dashboard. |
Active |
false |
com.snc.guided_setup |
Security Incident Analytics |
com.snc.security_incident.analytics |
Provides an integration of Security Incident
Response with Performance Analytics for trend-based reporting. Activation of this
plugin on production instances may require a separate license. Contact ServiceNow
for details. |
Inactive |
true |
- com.snc.pa
- com.snc.treemap
- com.snc.security_incident
|
Security Incident Response (Available in the ServiceNow
Store) |
com.snc.security_incident |
Provides visibility into the state of an
organization’s security using many of the same workflow and reporting capabilities
ServiceNow is known for. Activation of this plugin on production instances may
require a separate license. Contact ServiceNow for details. |
Inactive |
true |
- com.snc.service_management.core
- com.snc.task_outage
- com.snc.treemap
- com.snc.secops.orchestration
- com.snc.security_support.sir
- com.snc.whtp
- com.snc.threat
|
Security Incident Response Dependencies (Available in the ServiceNow
Store) |
com.snc.si_dep |
Installs all the dependent plugins required to support the Security Incident
Response application. |
Active |
false |
- com.snc.security_support.core
- com.snc.security_support.sir
- com.snc.runbook_automation.runtime
- com.snc.task_outage
- com.snc.treemap
- com.snc.whtp
- com.glide.scope.access.restricted_caller
- com.sn_dependentclient
|
Security Incident Response Mobile (Available in the ServiceNow
Store) |
com.sn_sir_mobile |
As a security operations center (SOC) manager or a user with the Now Platform
security analyst role (sn_si.analyst), you can log in to a Now Platform instance
directly from your Android or iOS mobile device. With the Security Incident
Response Mobile app, you can view, edit, and assign your most current and critical
SIR security incidents and response tasks. Notifications inform you when critical
security incidents assigned to you arrive. |
Inactive |
|
com.glide.sg.agent_native_client |
Security Incident Response UI (Available in the ServiceNow
Store) |
com.app_secops_ui |
Provides an enhanced user interface for monitoring and resolving threats to
an organization’s security. Activation of this plugin on production instances may
require a separate license. Contact ServiceNow for details. |
Inactive |
true |
com.snc.security_incident |
Security Integration Framework (Available in the ServiceNow
Store) |
com.snc.sec.int.framework |
Activation of this plugin on production instances may require a separate
license. Contact ServiceNow for details. |
Inactive |
false |
|
Security Jump Start (ACL Rules) (Available in the
ServiceNow Store) |
com.snc.system_security |
Adds ACL rules to provide a jump-start on securing
many system tables, making it easier for an organization to get into production
more quickly. |
Active
|
false |
|
Security Operations 'Have I Been Pwned?' Integration (Available in the
ServiceNow Store) |
com.snc.secops.pwned |
Provides the ability to submit Whois lookups on domain names and URLs to
obtain context on URL observables, and to make better determination on threats.
Activation of this plugin on production instances may require a separate license.
Contact ServiceNow for details. |
Inactive |
false |
- com.snc.threat
- com.snc.security_incident
|
Security Operations ArcSight Logger Integration (Available in the
ServiceNow Store) |
com.snc.secops.arcsight.logger |
Activation of this plugin on production instances may require a separate
license. Contact ServiceNow for details. |
Inactive |
false |
com.snc.security_incident |
Security Operations Carbon Black Integration (Available in the ServiceNow
Store) |
com.snc.secops.carbonblack |
Activation of this plugin on production instances may require a separate
license. Contact ServiceNow for details. |
Inactive |
false |
- com.snc.secops.orchestration
- com.snc.security_incident
|
Security Operations CrowdStrike Host Integration (Available in the
ServiceNow Store) |
com.snc.secops.crowdstrike.host |
Activation of this plugin on production instances may require a separate
license. Contact ServiceNow for details. |
Inactive |
false |
com.snc.security_incident |
Security Operations CrowdStrike Intelligence Integration (Available in the
ServiceNow Store) |
com.snc.secops.crowdstrike.intel |
Activation of this plugin on production instances may require a separate
license. Contact ServiceNow for details. |
Inactive |
false |
- com.snc.threat
- com.snc.threat.intelligence
|
Security Operations Elasticsearch Integration (Available in the ServiceNow
Store) |
com.snc.secops.elasticsearch |
Searches your Elasticsearch logs and adds relevant sighting information to
your security incidents. Activation of this plugin on production instances may
require a separate license. Contact ServiceNow for details. |
Inactive |
false |
com.snc.security_incident |
Security Operations McAfee ESM Integration (Available in the ServiceNow
Store) |
com.snc.secops.mcafee.esm |
Activation of this plugin on production instances may require a separate
license. Contact ServiceNow for details. |
Inactive |
false |
com.snc.security_incident |
Security Operations Microsoft Exchange Integration (Available in the
ServiceNow Store) |
com.snc.secops.ms-exchange |
Activation of this plugin on production instances may require a separate
license. Contact ServiceNow for details. |
Inactive |
true |
com.snc.security_incident |
Security Operations Palo Alto Networks - AutoFocus (Available in the
ServiceNow Store) |
com.snc.secops.paloalto.autofocus |
Provides the ability to integrate the ServiceNow Security Incident Response
application with the Palo Alto Networks AutoFocus. Activation of this plugin on
production instances may require a separate license. Contact ServiceNow for
details. |
Inactive |
false |
- com.snc.security_incident
- com.snc.secops.orchestration
|
Security Operations Palo Alto Networks - Firewall (Available in the
ServiceNow Store) |
com.snc.secops.paloalto |
Activation of this plugin on production instances may require a separate
license. Contact ServiceNow for details. |
Inactive |
false |
- com.snc.secops.orchestration
- com.snc.security_incident
|
Security Operations Palo Alto Networks - WildFire (Available in the
ServiceNow Store) |
com.snc.secops.paloalto.wildfire |
Provides the ability to integrate the ServiceNow Security Incident Response
application with the Palo Alto Networks WildFire application. Activation of this
plugin on production instances may require a separate license. Contact ServiceNow
for details. |
Inactive |
false |
- com.snc.security_incident
- com.snc.secops.orchestration
|
Security Operations Splunk ES Event Ingestion Integration (Available in the
ServiceNow Store) (New in Orlando) |
com.snc.secops.splunkes |
This is the Splunk Enterprise Security Integration for Security Incident
Response. |
|
|
|
Security Operations QRadar SIEM Integration (Available in the ServiceNow
Store) |
com.snc.secops.qradar.siem |
Provides the ability to integrate the ServiceNow Security Incident Response
application with QRadar SIEM data. Activation of this plugin on production
instances may require a separate license. Contact ServiceNow for details. |
Inactive |
false |
com.snc.security_incident |
Security Operations Splunk Integration (Available in the ServiceNow
Store) |
com.snc.secops.splunk |
Searches your Splunk logs and adds relevant sighting information to your
security incidents. Activation of this plugin on production instances may require
a separate license. Contact ServiceNow for details. |
Inactive |
false |
com.snc.security_incident |
Security Operations Spoke (Available in the ServiceNow Store) |
com.snc.secops.spoke |
Provides the ability to use Security Operations flows and actions. Activation
of this plugin on production instances may require a separate license. Contact
ServiceNow for details. |
Inactive |
false |
- com.snc.security_incident
- com.glide.hub
|
Security Operations Tanium Integration (Available in the ServiceNow
Store) |
com.snc.secops.tanium |
Provides the ability to integrate the ServiceNow Security Incident Response
application with Tanium data. Activation of this plugin on production instances
may require a separate license. Contact ServiceNow for details. |
Inactive |
false |
- com.snc.security_incident
- com.snc.secops.orchestration
|
Security Operations WHOIS Integration (Available in the ServiceNow
Store) |
com.snc.secops.whois |
Activation of this plugin on production instances may require a separate
license. Contact ServiceNow for details. |
Inactive |
false |
com.snc.threat |
Security Support Common (Available in the ServiceNow
Store) |
com.snc.security_support.common |
Provides common functionality for use across the
various security applications, such as Security Incident Response. Activation of
this plugin on production instances may require a separate license. Contact
ServiceNow for details. |
Inactive |
true |
com.snc.security_support.core |
Security Support Orchestration |
com.snc.secops.orchestration |
Provides an integration of Security Operations with Orchestration to allow
the facilitation of workflow activities within Security Incident Response, Threat
Intelligence, or Vulnerability Response. Activation of this plugin on production
instances may require a separate license. Contact ServiceNow for details. |
Inactive |
false |
- com.snc.runbook_automation.runtime
- com.snc.security_support.common
|
Self-Service Analytics Core |
com.snc.self_service_analytics_core |
Provides the self-service analytics framework for configuring deflection
contexts and activity patterns to collect the case reduction (deflection)
metrics. |
Active
|
false |
Subscriptions and Activity Feed Framework |
Self-Service Analytics for Customer Service |
com.snc.pa.self_service_analytics_csm |
Tracks case reduction (deflection) metrics and self-service KPIs using
performance analytics dashboards. Activation of this plugin on production
instances may require a separate Performance Analytics license. Contact ServiceNow
for details. |
Active
|
false |
- Customer Service
- com.snc.pa.self_service_analytics
- com.snc.self_service_analytics_core
|
Self-Service Analytics PA |
com.snc.pa.self_service_analytics |
Enables users to define and track key performance indicators (KPIs) to
measure the effectiveness of self-service channels such as knowledge, community,
virtual agent, and service catalog. Activation of this plugin on production
instances may require a separate Performance Analytics license. Contact ServiceNow
for details. |
Active |
false |
Predictive Intelligence |
Self Service Password Reset |
com.snc.password_reset |
Allows locally authenticated users to request a
temporary password if they forget their current password. |
Active |
false |
com.glideapp.password_reset |
Self-Service Portal for Analytics |
com.snc.pa.bi_service |
Self-Service Portal for Analytics - Allows users to request services related
to dashboard access. |
Inactive |
false |
com.snc.pa |
Sentiment Analysis |
com.snc.sentiment_analysis |
This plugin is used for Sentiment Analysis |
Inactive |
false |
com.snc.core.automation.connection_credential |
Server-side JavaScript Debugger |
com.glide.debugger |
Allows application developers and administrators to
efficiently debug scripts that drive the applications they develop and
support. |
Active
|
false |
- com.glide.ui.angular
- com.glide.ui.zepto
- com.glide.ui.font_icons
|
Service Catalog - ATF Tests |
com.glideapp.servicecatalog.atf.test |
Provides Service Catalog ATF Tests |
Active |
true |
|
Service Catalog CMS Extension |
com.glideapp.servicecatalog.cms |
Provides the ability to define the catalog
experience within CMS. |
Active
|
false |
- com.glideapp.servicecatalog.platform
- com.glide.cms
|
Service Catalog core applications |
com.glideapp.servicecatalog |
Allows customers to order predefined, bundled goods
and services from your IT organization or other departments. |
Active
|
true |
- com.glideapp.servicecatalog.platform
- com.glideapp.servicecatalog.execution_plan
- com.glideapp.servicecatalog.currency
|
Service Catalog - Domain Separation |
com.glideapp.servicecatalog.domain_separation |
Enables service providers to separate catalog items for different
domains |
|
|
|
Service Catalog Manager |
com.snc.sc_catalog_manager |
Provides utility for managing categories, catalog items, and Knowledge Base
links for Service Catalogs. |
Inactive |
false |
|
Service Catalog Mobile Employee |
com.glideapp.servicecatalog.mobile-employee |
This plugin contains the configuration, records and catalog webviews that are
used in Mobile Employee Experience native application. Do not activate this plugin
directly. Activating com.glide.mobile-employee will activate this plugin for
you. |
Inactive |
|
|
Service Catalog My Request for Mobile |
com.glideapp.servicecatalog.mobile-request-filter |
This plugin contains the configuration, records that are used in Mobile
native application for My Request. Do not activate this plugin directly.
Activating com.glide.mobile-employee will activate this plugin for you. |
Inactive |
false |
|
Service Catalog REST API |
com.glideapp.servicecatalog.rest.api |
Service Catalog REST API. |
Active
|
false |
com.glideapp.servicecatalog.scoped.api |
Service Catalog Scoped API |
com.glideapp.servicecatalog.scoped.api |
Service Catalog Scoped API to support application
creation on Service Catalog platform. |
Active
|
true |
com.glideapp.servicecatalog |
Service Catalog - Workspace |
com.glideapp.servicecatalog.workspace |
Service Catalog - Workspace |
false |
|
|
Service Creator |
com.glide.service_creator |
Enables a department to offer custom services
through the service catalog, such as the HR department offering tuition
reimbursement for further education. |
Active
|
true |
- com.glide.ui.ng.cc
- com.glideapp.servicecatalog.item_designer
|
Service Desk Call |
com.snc.service_desk_call |
Enables Service Desk staff to collect information
in a call that does not relate to a specific process. The call is transferred to
an incident, problem, change request or service catalog request. |
Inactive |
false |
|
Service Level Management |
com.snc.sla |
Provides the core SLA functionality. SLA Definitions provide conditions to
start, pause, stop, cancel and reset Task SLAs against any Task type. In
addition, you can specify a schedule on the definition to define the working
hours and also a workflow to run against each Task SLA which is typically used
to generate notifications.
|
Active
|
true |
- com.glideapp.workflow
- com.glide.schedules
- com.glide.relative_duration
|
Service Level Management - Contract Management Integration |
com.snc.sla.contract2 |
Extends the existing SLA functionality, by utilizing a contract as the master
document that houses all appropriate data needed to drive the SLA processing of
your task. The attach_sla field is added. |
|
|
|
Service Level Management Dashboard |
com.snc.sla.overview |
This plugin provides the My SLAs Dashboard for Service Level
Management |
Active |
false |
- com.glideapp.canvas
- com.snc.sla
|
Service Level Management Guided Tour |
com.snc.sla.guided_tour |
Provides the Guided tour of SLA functionality. |
Active |
false |
|
Service Level Management PA Dashboard |
com.snc.pa.sla.overview |
This plugin provides the SLA Overview (Premium) Dashboard. Activation of this
plugin on production instances may require a separate Performance Analytics
license. Contact ServiceNow for details. |
Active |
false |
- com.glideapp.canvas
- com.snc.pa
- com.snc.sla
- com.snc.sla.breakdowns
|
Service Management Core |
com.snc.service_management.core |
Installs the core Service Management items used to
allow other service-related plugins to work, such as Field Service, Facilities,
HR, Legal, Finance, Marketing, and the custom-app creator. |
Inactive |
false |
- com.snc.automatic_assignment
- com.snc.asset_management
- com.snc.process_flow_formatter
- com.snc.state_flows
- com.snc.knowledge3
- com.snc.skills_management
- com.snc.territory_management
- com.snc.document_management
- com.snc.task_activity
- com.snc.service_management.geolocation
- com.snc.service_management_m
- com.glide.encryption
- com.snc.common_workbench
- com.glide.ui.checklist
|
Service Management Geolocation |
com.snc.service_management.geolocation |
Provides Service Management geolocation
capabilities. |
Inactive |
true |
com.snc.geolocation |
Service Management Geolocation Mobile |
com.snc.service_management_m |
Adds a menu in the new mobile UI for Service
Management Geolocation. |
Inactive |
false |
- com.glide.ui.m
- com.snc.service_management.geolocation
|
Service Management Virtual Agent Topic Blocks (New in Orlando) |
com.glideapp.cs.sm_topic_blocks |
This plugin contains prebuilt re-usable conversation topic blocks for common
actions like ordering from the catalog and searching the knowledge base. |
Inactive |
false |
- com.glide.cs.chatbot
- com.snc.contextual_search
- com.glideapp.servicecatalog.platform
|
Service Modeling |
com.snc.cmdb.service.modeling |
Core infrastructure for Service Modeling used in
Service Mapping and Delivery. |
Inactive |
false |
- com.glide.vars
- com.snc.cmdb.enterprise
|
ServiceNow Add-Ins for Microsoft Office |
com.sn_outlook_addin |
Enables users to interact with ServiceNow from
within Microsoft Office |
Inactive |
false |
- com.snc.platform.security.oauth
- com.glide.ui.vtb
- com.glideapp.servicecatalog
|
ServiceNow Antivirus Program |
com.glide.snap |
ServiceNow Antivirus Program |
Active |
false |
|
ServiceNow Certificate Inventory and Management (New in Orlando) |
com.sn_disco_certmgmt |
Automatically track certificates, provide awareness of upcoming expirations,
and drive the workflow to renew them. |
|
|
|
ServiceNow Document Viewer |
com.snc.documentviewer |
Document viewer is a platform feature that will enable users to view
enterprise class documents inline within the platform attachment instead of
downloading it to the local device and then opening the documents with a locally
installed viewer. |
Active |
false |
com.snc.apppdfgenerator |
ServiceNow Flow Designer - Dynamic Inputs (New in Orlando) |
com.glide.hub.dynamic_inputs |
Enable flow designers to configure an action using input values that have
been dynamically created. During flow design, when you add an action with dynamic
inputs to a flow, it calls a data gathering action to collect data and dynamically
shows choices based on that returned data. Use dynamic inputs to look up and
display choices dynamically rather than using hard-coded options. For example, you
can use a dynamic input to generate choices for a spoke integration. |
Inactive |
false |
|
ServiceNow Flow Designer - Dynamic Outputs (New in Orlando) |
com.glide.hub.dynamic_outputs |
Enable flow designers to configure an action using output values that have
been dynamically created. During flow design, when you add an action with dynamic
outputs to a flow, it calls a data gathering action to create a complex object.
Use dynamic outputs to create a complex object with a dynamic structure rather
than creating a hard-coded object with a static structure. For example, you can
use a dynamic output to generate a complex object for a spoke integration. |
Inactive |
false |
|
ServiceNow Flow Designer - Introspection (New in Orlando) |
com.glide.hub.flow_designer_introspection |
Enables the use of Dynamic Inputs and Dynamic Outputs for Actions, Subflows
and Flows in Flow Designer. |
Inactive |
false |
- com.glide.hub.dynamic_inputs
- com.glide.hub.dynamic_outputs
|
ServiceNow IntegrationHub Action Step - MFT (New in Orlando) |
com.glide.hub.action_step.mft |
Provides capabilities to copy directory using the SFTP step. |
|
|
|
ServiceNow IntegrationHub Action Template - Data Streaming |
com.glide.hub.action_type.datastream |
Activates Data Stream actions in Flow Designer, enabling you to send REST or
SOAP requests from Flow Designer to APIs that return a stream of response data
larger than 10 MB. Parse stream data into a series of complex object outputs and
use the data pills in other actions in a flow. |
Inactive |
false |
com.glide.hub.action_step.template |
ServiceNow IntegrationHub Action Step - SFTP (New in Orlando) |
com.glide.hub.action_step.sftp |
Provides an SSH File Transfer Protocol step to create a reusable action that
can access, transfer, or manage files. |
Inactive |
false |
com.glide.hub.action_step.template |
ServiceNow IntegrationHub Content |
com.glide.hub.integration.content |
Flow Designer actions to integrate with Slack, HipChat, Microsoft AD,
Microsoft Azure, Microsoft Teams, and ServiceNow eBonding. |
|
|
|
ServiceNow IntegrationHub Enterprise Pack Installer |
com.glide.hub.integrations.enterprise |
Installs IntegrationHub enterprise pack to automate human resources, customer
relationship management, enterprise resource planning, and more. Includes
IntegrationHub professional pack, Microsoft SCCM spoke, and Data Stream
actions. |
|
false |
- com.glide.hub.integrations.professional
- com.sn.sccm.spoke
|
Serviceable IntegrationHub Installer for Orchestration |
counter-revolutionaries |
Plugins necessary to design base system integrations in Flow Designer.
Includes ServiceNow IntegrationHub Content and Runtime plugins. |
|
|
|
ServiceNow IntegrationHub Professional Pack Installer |
com.glide.hub.integrations.professional |
Installs IntegrationHub professional pack plugins to automate IT operations.
Includes IntegrationHub standard pack, Microsoft AD spoke, Microsoft Azure AD
spoke, and SSH and Powershell steps. |
|
false |
- com.glide.hub.integrations.standard
- com.glide.hub.action_step.powershell
- com.sn.ad.spoke
- com.sn.azure_ad.spoke
- com.glide.hub.action_step.ssh
|
ServiceNow IntegrationHub Runtime |
com.glide.hub.integration.runtime |
Plugin necessary to install core Flow Designer functionality. This plugin
does not install any spokes. After installing this plugin, individually install
the desired spokes. |
|
|
|
ServiceNow IntegrationHub Standard Pack Installer |
com.glide.hub.integrations.standard |
Installs IntegrationHub standard pack plugins to automate developer
operations. Includes IntegrationHub starter pack, and JDBC and XML parser
steps. |
|
|
|
ServiceNow IntegrationHub Starter Pack Installer |
com.glide.hub.integrations.starter |
Installs IntegrationHub starter pack plugins to build your own integrations.
Includes HipChat spoke, Microsoft Teams spoke, Slack spoke, Slack webhooks spoke,
eBonding spoke, legacy IntegrationHub usage dashboard, and REST and SOAP
steps. |
|
|
|
ServiceNow Mobile Request - My Request Filter |
[com.glideapp.servicecatalog.mobile-request-filter |
This plugin contains the configuration and records that are used in the Now
Mobile app. Do not activate this plugin directly. Activating
com.glide.mobile-employee will activate this plugin for you. |
Inactive |
false |
|
ServiceNow Subscription Management |
com.snc.usage_admin.snc |
ServiceNow Subscription Management. |
Active |
false |
com.snc.usage_admin.base |
Service Owner Workspace |
com.spm_owner_workspace |
Provides a premium Service Portfolio Management experience. Portfolio
managers and service owners access an integrated and graphically intuitive user
interface to manage and monitor portfolios and services. |
Inactive |
false |
- com.snc.pa.premium
- com.snc.spm
- com.snc.spm.spend
- com.snc.service_workspace
|
Service Portal Agent Chat |
com.glide.service-portal.agent-chat |
This plugin brings Agent Chat to Service Portal. |
Inactive |
false |
- com.glide.cs
- com.glide.cs.sn-va-web-client-app
|
Service Portal - Core |
com.glide.service-portal |
Service Portal is a portal framework that allows administrators to build a
mobile-friendly self service experience for users. |
Active |
false |
- com.glide.ui.web_db_types
- com.glide.ui.angularui
- com.glide.ui.ng.filter
- com.glide.ui.spectrum
- com.glide.ui.m
- com.glide.connect
- com.glide.ui.scss
- com.glide.ui.scss.bootstrap
- com.glide.service-portal.designer
- com.glide.automated_testing_impl.service_portal
|
Service Portal - Knowledge Base |
com.glide.service-portal.knowledge-base |
Knowledge base for SP |
Active |
false |
|
Service Portal La Jolla Brand Update |
com.glide.service-portal.themes.la-jolla |
This plugin will update your /sp and /sp_config portals with the ServiceNow
La Jolla branding. The logo, favicon, login page background image, hero banner,
theme, and widget instance options are updated when the portal record has not been
modified. When the portal record is modified no changes are made and an
administrator can manually apply changes by downloading the La Jolla images from
the db_image table and applying as well as updating the theme setting of the
portal record. |
Active |
false |
com.glide.service-portal |
Service Portal - Service Catalog |
com.glide.service-portal.service-catalog |
Enables Service Catalog widgets for Service Portal. |
Active |
No |
No |
Service Portal - Service Catalog v2 |
com.glideapp.servicecatalog.portal |
Enables Service Catalog widgets for Service Portal. |
Active |
No |
No |
Service Portal - Service Status |
com.glide.service-portal.service-status |
Service Status gives information on current,
planned, and historical outages for Business Services so they do not have to call
your Service Desk. Loading demo data randomly generates 90 days of outages for 19
demo data Business Services. |
Active |
true |
com.glide.service-portal |
Service Portal Announcements |
com.glide.service-portal.announcements |
Enables administrators to broadcast announcements
to Service Portal users. |
Active
|
true |
|
Service Portal Configuration Pages |
com.glide.service-portal.config |
Service Portal Configuration Pages. |
Active |
false |
com.glide.service-portal |
Service Portal Designer |
com.glide.service-portal.designer |
Drag-and-drop wysiwyg portal designer |
Active
|
false |
com.glide.service-portal |
Service Portal for Enterprise Service Management |
com.glide.service-portal.esm |
Provides a default service portal with easy
configuration and designer. End-user resources include Knowledge Base, Service
Catalog, and Services Status. |
Active |
true |
- com.glide.service-portal
- com.glide.service-portal.service-status
- com.glide.service-portal.sqanda
|
Service Portal La Jolla Brand Update |
com.glide.service-portal.themes.la-jolla |
This plugin updates your /sp and /sp_config portals with the ServiceNow La Jolla branding. If the portal record has not
been modified, the logo, favicon, login page background image, hero banner, theme,
and widget instance options are updated. |
|
|
|
Service Portal Surveys |
com.glide.service-portal.survey |
Service Portal Surveys and Assessments. |
Active
|
false |
|
Service Portal User Criteria Support |
com.glide.service-portal.user-criteria |
Enables Service Portal User Criteria support. Installing this plugin will
create new user criteria records for each of your widgets and pages that already
have role-based permissions on them. |
Inactive |
false |
- com.glide.service-portal
- com.glideapp.user_criteria
|
Service Portfolio Management Foundation |
com.snc.service_portfolio |
Allows an organization to document the business
services it provides using a standardized, structured format. Performance against
availability commitments is calculated and can be displayed in a homepage. |
Inactive |
true |
- com.snc.service_portfolio_core
- com.glideapp.servicecatalog
- com.glideapp.summary_report_engine
|
Service Portfolio Management Core |
com.snc.service_portfolio_core |
This plugin contains core functionality for Service Portfolio Management
available out of the box by default. |
Inactive |
false |
com.snc.cmdb |
Service Portfolio Management Premium |
com.snc.spm |
Collects service offering metrics and allows for roll-up calculations to
parent services and taxonomy nodes for performance scores and other metrics as
viewed via the Service Owner Workspace plugin. |
Inactive |
false |
- com.snc.pa.premium
- com.snc.service_portfolio
- com.snc.service_portfolio.sla_commitment
- com.snc.task_outage
|
Service Portfolio Management Estimated Spend |
com.snc.spm.spend |
Collects service offering cost and allows for selection between local model
and Financial Management model. |
Inactive |
false |
com.snc.spm |
Service Portfolio Management SLA Commitments |
com.snc.service_portfolio.sla_commitment |
Allows commitments to be defined by an SLA, so that
staff can track how efficiently the service desk meets commitments for a service
offering. |
Active |
true |
- com.snc.service_portfolio
- com.snc.sla
|
Service Workspace |
com.snc.service_workspace |
Service Workspace application. |
Inactive |
false |
com.workspace_core |
SessionDebug |
com.glide.sessiondebug |
Provides SessionDebug statements and
filtering. |
Active
|
false |
|
Shodan Exploit Integration (Available in the ServiceNow Store) |
sn_vul_shodan |
Provides the ability to integrate the ServiceNow Vulnerability Response
application with the Shodan product. Activation of this plugin on production
instances may require a separate license. Contact ServiceNow for details. |
|
false |
sn_vul |
Signature Pad |
com.snc.signaturepad |
Provides a tool to allow a digital signature in a
.pdf document. The Human Resources application uses this with various
documents. Activation of this plugin on production instances may require
a separate license. Contact ServiceNow for details. |
Inactive |
false |
com.glide.db_images |
Skill Determination |
com.snc.skill_determination |
Automatically determine and assign skills for work items. |
Active |
false |
com.snc.skills_management |
Skills Management |
com.snc.skills_management |
The Skills Management application enables you to
organize skills data of service agents and employees in a centralized location.
You can use this data to assign tasks based on skills, analyze skill gaps to
identify coaching and training needs, optimize your workforce, create career
growth plans, and perform skill-based hiring. |
Inactive |
true |
|
Skills Library Data for Skills Management |
com.snc.skills_management.seed_data |
Provides a library of skill categories and skills that you can start using
for quick on-boarding. |
Active |
true |
com.snc.skills_management |
SLA Breakdowns |
com.snc.sla.breakdowns |
Provides the ability to generate breakdown data for each Task SLA record. For
example, you can generate breakdown data on the basis of the
Assignment group and Assigned to
fields. Note: You need to have up-to-date versions of script includes
TaskSLAController and
RepairTaskSLAController before activating this plugin to
ensure that breakdown data is generated correctly. If you have customized
versions of the script includes TaskSLAController and
RepairTaskSLAController, you need to incorporate all
customizations into the versions of these files from the most recent
upgrade.
|
Active |
false |
com.snc.sla |
SLA Timeline |
com.snc.sla.timeline |
Provides the ability to view an SLA in a timeline. |
Active
|
false |
|
SM Planned Maintenance |
com.snc.planned_maintenance |
Allows setup and configuration for repeating and
triggered requests. Activation of this plugin on production instances may require
a separate license. Contact ServiceNow for details. |
Inactive |
true |
com.snc.service_management.core |
SMS Preferences |
com.snc.sms_pref |
Provides ability to set SMS preferences for receiving messages from different
providers. |
Inactive |
false |
|
sn-custom-tinymce-scoped-app |
com.sn-custom-tinymce-scoped-app |
Scoped app providing custom tinymce build |
Inactive |
false |
|
SNC Code Editor |
com.glide.snc_code_editor |
|
Active
|
false |
|
sn-ui-builder (New in Orlando) |
com.sn_ui_builder |
UI Builder is an enjoyable, easy to use builder for creating UIs at
ServiceNow. |
Active |
false |
- com.glide.uxbuilder
- com.servicenow_behavior_focus
- @servicenow/now-alert
- @servicenow/now-modal
- @servicenow/now-text-link
- sn-devx-components
- com.sn_http_request
- com.sn_translate
- sn-ui-builder-components
- sn-uxf-builder-middleware
|
Software Development Lifecycle (SDLC) |
com.snc.sdlc |
Extends the Release Management v2 plugin by adding
some new structures to accommodate the software development life cycle. This
plugin is designed to accommodate most non-agile development methodologies,
including the common waterfall method of development. |
Inactive |
true |
com.snc.release_management_v2 |
Special Handling Notes |
com.sn_shn |
Special Handling Notes. |
Inactive |
false |
|
Special Handling Notes Demo Data |
com.snc.shn_demo |
Special Handling Notes application demo
data. |
Inactive |
false |
- com.sn_shn
- com.snc.customerservice.demo
|
State Flows |
com.snc.state_flows |
Enables advanced users to customize the state flow
of any task table that uses states. |
Inactive |
false |
|
Stats Tools |
com.glide.db.query_stats |
Records statistics for system activities that
affect performance. Query, Script, and Transaction stats, database performance
tuning tools. |
Active
|
false |
com.glide.monitor.round_robin_database |
Studio |
com.glide.dev-studio |
Allows developers to add and update application
files. |
Active
|
false |
- com.glide.code-search
- com.sn_appcreator
|
Subscription Administration Base |
com.snc.usage_admin.base |
Subscription Administration Base. |
Active
|
false |
com.glide.subscription_framework |
Subscription Based Notifications |
com.glide.notification |
Allows users to subscribe to notifications on a
task or CI without being on the watchlist or being one of the assigned
users. |
Active
|
false |
- com.glide.ui_policy
- com.glide.email_notification_preview
|
Subscription Based Notifications 2.0 |
com.glide.notification.subscription |
The notification subscription model - improved and
simplified. |
Active
|
false |
com.glide.notification |
Subscription Management and Enforcement Framework |
com.glide.subscription_framework |
Subscription Management and Enforcement
Framework. |
Active
|
false |
com.glide.usageanalytics |
Subscriptions and Activity Feed Framework |
com.snc.activity_subscriptions |
This plugin provides a generic set of artifacts to
handle subscriptions for any defined subscribable object. Any entity can be
defined as a subscribable object and a set of subscribers can s |