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    • Mobile configuration and navigation
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    Home Orlando Mobile Configuration and Navigation Mobile configuration and navigation ServiceNow mobile app configuration Functions in ServiceNow mobile Configure a navigation function

    Configure a navigation function

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    Configure a navigation function

    Navigation functions enable you to define simple ways for end users to navigate within the mobile platform, for example, navigating to a record from a field on another record.

    Before you begin

    Before you create a navigation function, you should have a source applet and a destination applet for your navigation.

    Role required: admin

    Procedure

    1. In Studio, navigate to Mobile Studio > Functions > Navigation.
    2. Click the pop-out icon (Pop-out icon in Mobile Studio).
    3. In the Navigations list, click Create a new navigation.
    4. In the Properties section, in the Name field, type a name for the navigation.
      Because you can reuse navigations, use a name that you can easily identify.
    5. In the Description field, provide a description for your navigation function.
    6. In the Destination Type field, select whether you are navigating to an applet or applet launcher.
    7. In the Destination field, select the applet or applet launcher you want to navigate to.

      Depending on the destination screen selected in your Destination field, you might need to include parameter settings.

    8. In the Context field, select whether the action should be available for a specific or global context. For an applet launcher, select Global.
    9. Set the Available Offline option to determine whether the navigation function is available offline.
      The applet and the application containing the navigation function must be marked as available offline for the navigation function to work offline. For more information on offline mode, see Mobile offline mode for Agent.
    10. If you added a destination applet that has a parameterized data item, in the Parameter Setting section, update the redirection parameter fields.
      1. Click the value in the parameter name field.
      2. Complete the parameter settings.
        Note that some of the fields vary depending on the value you select for the Type field.
        Table 1. Redirection parameter form
        Field Description
        Destination UI parameter The name of the parameter you created for the data item. If the parameter Type value is User Input, use a user-friendly name.
        Type Source of information for the parameter. The available options are:
        • Field: The parameter gets the information from a field on a table.
        • Constant: The parameter uses a constant value.
        • Source UI parameter
        Source field Source for the parameter. This field appears only if Field is the redirection parameter type. The table defined in the data item determines the available fields.
        Constant value Value to appear for the data item parameter. This field appears only if Constant is the redirection parameter type.
        Source UI parameter UI parameter for the source screen. This field appears only if Source UI Parameter is the redirection parameter Type value.
      3. Click Save.
    11. In the Advanced Configurations section, determine the display conditions and the roles required for the navigation function.
      For example, you could define a different function or action for the same button according to user roles.
      1. Select a table in the Display Conditions section.
      2. In the condition builder, select filter conditions to limit when the navigation function is available.
        For example, if you want users to be able to navigate to a problem from an incident form, you can configure the navigation function to appear only when the problem field has a value.
      3. Add the roles that can use the navigation function to the Select Roles section in the Roles Permission section.
    12. Click Save.

    What to do next

    After you create a navigation function, you must associate it with a specific location in the mobile app. For more information, see Associate a function with a location in the app.
    • Configure navigation from a list applet to another list applet

      Configure a navigation function that directs your users to another list applet when they tap a record from a list.

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    Release version
    Choose your release version

      Configure a navigation function

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Configure a navigation function

      Navigation functions enable you to define simple ways for end users to navigate within the mobile platform, for example, navigating to a record from a field on another record.

      Before you begin

      Before you create a navigation function, you should have a source applet and a destination applet for your navigation.

      Role required: admin

      Procedure

      1. In Studio, navigate to Mobile Studio > Functions > Navigation.
      2. Click the pop-out icon (Pop-out icon in Mobile Studio).
      3. In the Navigations list, click Create a new navigation.
      4. In the Properties section, in the Name field, type a name for the navigation.
        Because you can reuse navigations, use a name that you can easily identify.
      5. In the Description field, provide a description for your navigation function.
      6. In the Destination Type field, select whether you are navigating to an applet or applet launcher.
      7. In the Destination field, select the applet or applet launcher you want to navigate to.

        Depending on the destination screen selected in your Destination field, you might need to include parameter settings.

      8. In the Context field, select whether the action should be available for a specific or global context. For an applet launcher, select Global.
      9. Set the Available Offline option to determine whether the navigation function is available offline.
        The applet and the application containing the navigation function must be marked as available offline for the navigation function to work offline. For more information on offline mode, see Mobile offline mode for Agent.
      10. If you added a destination applet that has a parameterized data item, in the Parameter Setting section, update the redirection parameter fields.
        1. Click the value in the parameter name field.
        2. Complete the parameter settings.
          Note that some of the fields vary depending on the value you select for the Type field.
          Table 1. Redirection parameter form
          Field Description
          Destination UI parameter The name of the parameter you created for the data item. If the parameter Type value is User Input, use a user-friendly name.
          Type Source of information for the parameter. The available options are:
          • Field: The parameter gets the information from a field on a table.
          • Constant: The parameter uses a constant value.
          • Source UI parameter
          Source field Source for the parameter. This field appears only if Field is the redirection parameter type. The table defined in the data item determines the available fields.
          Constant value Value to appear for the data item parameter. This field appears only if Constant is the redirection parameter type.
          Source UI parameter UI parameter for the source screen. This field appears only if Source UI Parameter is the redirection parameter Type value.
        3. Click Save.
      11. In the Advanced Configurations section, determine the display conditions and the roles required for the navigation function.
        For example, you could define a different function or action for the same button according to user roles.
        1. Select a table in the Display Conditions section.
        2. In the condition builder, select filter conditions to limit when the navigation function is available.
          For example, if you want users to be able to navigate to a problem from an incident form, you can configure the navigation function to appear only when the problem field has a value.
        3. Add the roles that can use the navigation function to the Select Roles section in the Roles Permission section.
      12. Click Save.

      What to do next

      After you create a navigation function, you must associate it with a specific location in the mobile app. For more information, see Associate a function with a location in the app.
      • Configure navigation from a list applet to another list applet

        Configure a navigation function that directs your users to another list applet when they tap a record from a list.

      Tags:

      Feedback

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