With
domain separation you can separate data, processes, and administrative tasks into logical
groupings called domains. You can then control several aspects of this separation, including
which users can see and access data.
Support level: Enhanced
- Includes Basic and Standard levels
- Data-driven process enables service provider customers to modify business logic that
is based on defined use cases. These configurations are UI-based and fail-safe so that
configurations by one customer cannot affect another.
- Tenants of the instance need to be able to configure minimum viable product (MVP)
business logic and data parameters for themselves. This logic and parameters would be
expected for the application's normal function.
Use case: Tenant-customers of a shared environment need to be able to make changes to the
impact, urgency, or priority matrix to set priority within their domain.
The Vendor Manager Workspace application uses performance analytics to collect data and
provides Enhanced domain separation support.
Request Vendor Manager Workspace Domain Separation
The Domain Support - Domain Extensions Installer plugin
(com.glide.domain.msp_extensions.installer) must be activated by ServiceNow personnel. After
this plugin has been activated, as an administrator, you can activate the Performance Analytics
- Domain Support plugin (com.snc.pa.domain_support) plugin.
The Performance Analytics - Domain Support plugin (com.snc.pa.domain_support) must be
activated to enable the features for Vendor Manager Workspace
