Name |
Unique name that reflects the nature of the service
portfolio, for example, IT Service Portfolio. |
Short description |
Brief detail about the service portfolio. |
Description |
Comprehensive details about the service portfolio,
such as, Software and Network Support Tiers. |
Market scope |
Detailed service parameters that define the limits of
a service. For example, who uses the portfolio services.
|
Service portfolio owner |
Person who owns the portfolio, typically at the CIO
level. This person has the portfolio_editor role and can
view and update owned portfolios only. |
Service portfolio manager |
Person authorized to manage the service portfolio.
This person has the portfolio_admin role and can create,
read, update, and delete portfolio records of all types,
including portfolios, taxonomy levels and nodes,
services, service offerings, relationships, and
performance criteria for the entire business. |
Upper performance score threshold Note: Appears with a
Service Owner Workspace
subscription. |
Designated high threshold percentage point above
which the indicators change from amber to green in Service Owner Workspace. Default is 80. |
Lower performance score threshold Note: Appears with a
Service Owner Workspace
subscription. |
Designated low threshold percentage point below which
the indicators change from amber to red in Service Owner Workspace. Default is 60. |
Performance score |
Displays the most recent performance score for the
entire portfolio of services. |