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    • IT Service Management
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    Home Orlando IT Service Management IT Service Management Service Portfolio Management Service Portfolio Management design experience Service Portfolio Management portfolios Create or modify portfolios in Service Portfolio Management

    Create or modify portfolios in Service Portfolio Management

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    Create or modify portfolios in Service Portfolio Management

    You can create a single service portfolio or multiple service portfolios, each with its own taxonomy structure. Creating a service portfolio presents an overall view of your currently available IT services, what services may be available in the future, and what services existed in the past.

    Before you begin

    Role required: portfolio_admin

    About this task

    Creating a service portfolio is the first step before you define taxonomy layers and nodes and populate it with services and service offerings. Once you create the service portfolio, you can edit it within the platform and monitor its performance in Service Owner Workspace. Refer to Service Owner Workspace for details on accessing Service Owner Workspace.

    Procedure

    1. To create a new service portfolio, navigate to Service Portfolio Management > Service Portfolios and click New. Alternatively, to edit an existing service portfolio, click the name of the service portfolio to open the form. Change any of the form field data as needed.
      To delete an existing service portfolio, click Delete Portfolio and Taxonomy.
    2. Fill in or edit the form fields.
      Table 1. Service Portfolio
      Field Description
      Name Unique name that reflects the nature of the service portfolio, for example, IT Service Portfolio.
      Short description Brief detail about the service portfolio.
      Description Comprehensive details about the service portfolio, such as, Software and Network Support Tiers.
      Market scope Detailed service parameters that define the limits of a service. For example, who uses the portfolio services.
      Service portfolio owner Person who owns the portfolio, typically at the CIO level. This person has the portfolio_editor role and can view and update owned portfolios only.
      Service portfolio manager Person authorized to manage the service portfolio. This person has the portfolio_admin role and can create, read, update, and delete portfolio records of all types, including portfolios, taxonomy levels and nodes, services, service offerings, relationships, and performance criteria for the entire business.
      Upper performance score threshold
      Note: Appears with a Service Owner Workspace subscription.
      Designated high threshold percentage point above which the indicators change from amber to green in Service Owner Workspace. Default is 80.
      Lower performance score threshold
      Note: Appears with a Service Owner Workspace subscription.
      Designated low threshold percentage point below which the indicators change from amber to red in Service Owner Workspace. Default is 60.
      Performance score Displays the most recent performance score for the entire portfolio of services.

      Estimated Spend details for the portfolio display if you have integrated with Financial Management and have configured the Estimated SpendCost model field on the Service Offering form.

    3. Click Submit to save your service portfolio or click Update after editing a service portfolio.
      The newly created service portfolio appears in the Service Portfolios module list.
    4. Click the newly created service portfolio name in the list.
      The Taxonomy Nodes, Portfolio Metrics, and Taxonomy Node Weights Related Lists appear on the Service Portfolio form. Refer to Service Portfolio Management taxonomy for detailed information regarding creating and adding taxonomy nodes within your service portfolio structure.

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    Release version
    Choose your release version

      Create or modify portfolios in Service Portfolio Management

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Create or modify portfolios in Service Portfolio Management

      You can create a single service portfolio or multiple service portfolios, each with its own taxonomy structure. Creating a service portfolio presents an overall view of your currently available IT services, what services may be available in the future, and what services existed in the past.

      Before you begin

      Role required: portfolio_admin

      About this task

      Creating a service portfolio is the first step before you define taxonomy layers and nodes and populate it with services and service offerings. Once you create the service portfolio, you can edit it within the platform and monitor its performance in Service Owner Workspace. Refer to Service Owner Workspace for details on accessing Service Owner Workspace.

      Procedure

      1. To create a new service portfolio, navigate to Service Portfolio Management > Service Portfolios and click New. Alternatively, to edit an existing service portfolio, click the name of the service portfolio to open the form. Change any of the form field data as needed.
        To delete an existing service portfolio, click Delete Portfolio and Taxonomy.
      2. Fill in or edit the form fields.
        Table 1. Service Portfolio
        Field Description
        Name Unique name that reflects the nature of the service portfolio, for example, IT Service Portfolio.
        Short description Brief detail about the service portfolio.
        Description Comprehensive details about the service portfolio, such as, Software and Network Support Tiers.
        Market scope Detailed service parameters that define the limits of a service. For example, who uses the portfolio services.
        Service portfolio owner Person who owns the portfolio, typically at the CIO level. This person has the portfolio_editor role and can view and update owned portfolios only.
        Service portfolio manager Person authorized to manage the service portfolio. This person has the portfolio_admin role and can create, read, update, and delete portfolio records of all types, including portfolios, taxonomy levels and nodes, services, service offerings, relationships, and performance criteria for the entire business.
        Upper performance score threshold
        Note: Appears with a Service Owner Workspace subscription.
        Designated high threshold percentage point above which the indicators change from amber to green in Service Owner Workspace. Default is 80.
        Lower performance score threshold
        Note: Appears with a Service Owner Workspace subscription.
        Designated low threshold percentage point below which the indicators change from amber to red in Service Owner Workspace. Default is 60.
        Performance score Displays the most recent performance score for the entire portfolio of services.

        Estimated Spend details for the portfolio display if you have integrated with Financial Management and have configured the Estimated SpendCost model field on the Service Offering form.

      3. Click Submit to save your service portfolio or click Update after editing a service portfolio.
        The newly created service portfolio appears in the Service Portfolios module list.
      4. Click the newly created service portfolio name in the list.
        The Taxonomy Nodes, Portfolio Metrics, and Taxonomy Node Weights Related Lists appear on the Service Portfolio form. Refer to Service Portfolio Management taxonomy for detailed information regarding creating and adding taxonomy nodes within your service portfolio structure.

      Tags:

      Feedback

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