Integration with other applications

As part of Continual Improvement Management integration with other applications, an improvement initiative can be created from within other applications and, conversely, records for other applications can be created from within an improvement initiative (or CIM task).

Initial CIM setup

Workflow of Continual Improvement Management roles

Improvement requests are submitted when an Improvement Requester, such as a help desk manager, process owner, or ITL user, for example, recognizes the need for an improvement anywhere within the company.

Once an improvement request is submitted, the Improvement Manager, who oversees all improvements, accepts and assigns it to an Improvement Coordinator for implementation. The Improvement Manager also runs prioritization meetings with Improvement Coordinators and uses the workbench to monitor, manage, and plan overall progress.

Once the improvement request is assigned, the Improvement Coordinator creates phases and tasks for the work needed to complete the improvement, in coordination with the Improvement Manager. The Improvement Coordinator also meets with task owners to ensure they are on track for the expected completion deadline.

When all work has been completed, the Improvement Manager reviews the improvement for closure, and uses dashboard reports to measure status and success.

Email notification

Domain separation

Domain separation capability is supported in Continual Improvement Management with no setup or configuration required.

You can create improvements separately in a specific domain, or in the global domain.