A business application is software used by business users to perform a business
function. Classify the applications to maintain an inventory and consolidate the business
applications. Analyze, assess, and evaluate the applications across various dimensions and
determine the action that you can take for each application.
You can record the details of a business application manually or import the list of
applications from a spreadsheet or a third-party tool. To import data, define a data source and transform map, and run or
schedule an import.
Assessment of Business applications
In APM, add any business application that you want to assess and track for costs, usage,
business value, functional fitment, and risks.
Modeling platform applications and platforms
Use the Business Application form to create a record and capture the details of a platform
application just as you create a record for a business application. Use the same form to
create individual records of all business applications that run on the platform. This
structure gives you a hierarchy of business applications associated to the platform host.
The Architecture type field values help you to distinguish between
the platform host and platform application data.
The architecture type values help in the following business cases:
- Assess the performance of the platform as a whole as well as assess the performance of
individual applications running on it.
- Platform may be owned by a business owner who may not be the owner of the applications
running on that platform. In such a scenario, the platform owner can assess the
performance of the platform independent of the application owners, who assess the
applications associated to the platform.
For example, you can create a business application record for ServiceNow® platform. Then, create
individual business application records such as Application Portfolio Management, Financial Management, and Project Portfolio Management and associate
these applications to ServiceNow®
platform. The distinction between the records whether it is a business application running
on a host or a platform hosting the applications lies in the Architecture
type values of platform application and platform host.
