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Return to Workplace Location Readiness and Employee Return to Workplace lifecycle events

Lifecycle events enable you to automate a collection of activities to help prepare your employees and your workplace for the return to work.

The target audiences for these lifecycle events are employees with information in their HR profiles indicating that they're ready to return to work and have a specific return date. For more information, see Add or modify an HR profile.

Enterprise Employee Experience Pack structure

The employee experience packs under Enterprise Employee Experience Pack are set up from a lifecycle event. Each employee experience pack consists of multiple activity sets. Each activity set contains one or more activities. For example:

Lifecycle Event
- Activity Sets
  - Activities

Lifecycle event structure

For more information on lifecycle events, see Understanding Enterprise Onboarding and Transitions.

Accessing the lifecycle events

Access the Employee Return to Workplace and Return to Workplace Location Readiness employee experiences from Lifecycle Events.

Before you begin

Role required: sn_hr_le.activity_writer

Procedure

Navigate to Lifecycle Events > Administration > Manage Lifecycle Events.
From the Manage Lifecycle Events list, select Employee Return to Workplace or Return to Workplace Location Readiness.

Employee Return to Workplace lifecycle event

The Employee Return to Workplace lifecycle event helps to verify that your employees who are working from home are ready to return to the workplace.

The Employee Return to Workplace lifecycle event provides you with preconfigured process flows, activity sets, activities, templates, and sample content items.

Note: Clone this lifecycle event prior to updating it with your company's specific information. For more information on cloning, see Clone a lifecycle event. Employee Return to Workplace - LIfecycle event

HR case

These HR cases start the Return to Workplace process.

Request for Employee to Return to Workplace
Request to prepare a workplace to reopen

Employees, managers, or HR agents can use the Employee Service Center or Service Portal to create the HR case.

HR agents can also use the HR case form.

After the HR case is created and in the Ready state, a survey is sent to the employee. The first activity in the Employee Return to Workplace lifecycle event is the Employee Readiness Assessment.

Employee Return to Workplace - Lifecycle Event

Contains the following activity sets:

Notify Employees - Activity Set

Contains the following activity:

Employee Readiness Assessment: An HR task for employees that collects feedback using the Employee Readiness Assessment HR survey.
- The first question on the survey is: How do you feel about a possible return to your workplace?
- The answer provided by the employee maps directly to the HR case form and HR profile of the employee.
- If the employee answers Yes and provides a date of return, the Get ready to return activity set triggers. The employee becomes part of the User has Return to Workplace date audience.
- If the employee answers I'm not ready to return or I'm not sure, an HR task is assigned to an HR agent. The employee becomes part of the Employee Return to Workplace audience.

Get ready to return - Activity Set

Contains the following activities:

Review workplace health & safety guidelines: An HR task for employees that provides a URL link to a knowledge base (KB) article. The KB article provides workplace health and safety guidelines.
Reactivate badges and parking passes: An HR task for agents to verify that work badges and parking passes are activated for employees.
Review employee's concerns about returning to the workplace: An HR task for agents to review the employee readiness assessments.
Self-service space reservation: An HR task for employees that provides a URL to select a shift or reserve space to work.

Final Prep - Activity Set

Contains the following activities:

Packing checklist for returning to the workplace: An HR task for employees to confirm that a checklist of items is completed before returning to work.
Employee Health and Safety Prep activities:
- Request PPE: An optional HR task for employees requesting Personal Protective Equipment (PPE).
- Complete Health Verification: An HR task for employees to complete their health verification form prior to working on site.

Back at the workplace - Activity Set

Contains the following activities:

Check in any borrowed equipment to IT: An HR task for employees to return any borrowed IT equipment while working from home.
Complete contact log: An HR task for the employee to complete their daily contact log after their first day back in the office.

Follow Up - Activity Set

Contains the following activities:

Employee Feedback: An HR task assigned to employees that collects feedback using the Feedback on your Return to Workplace Experience survey.

Return to Workplace Location Readiness lifecycle event

The Return to Workplace Location Readiness lifecycle event helps you confirm that your workplace is ready for employees to return safely.

The Return to Workplace Location Readiness lifecycle event provides you with preconfigured process flows, activity sets, activities, templates, and sample content items.

Return to Workplace Location Readiness lifecycle event

The structure for Return to Workplace Location Readiness is hierarchical with the lifecycle event at the top.

Return to Workplace Location Readiness - Lifecycle Event

Provides basic information about the lifecycle event like title, description, active, if the subject person on a case can view it, and the type.

These activity sets appear under the lifecycle event.

Task Force Initiation - Activity Set

Contains the following activities:

Schedule location team training meeting: An HR task for agents to verify scheduling of workplace readiness training.
Order additional supplies: An HR task that provides a checklist to agents to confirm supplies for returning to work are ordered.

Update space and equipment - Activity Set

Contains the following activities:

Test devices in common areas: A catalog item assigned to agents to verify equipment in common areas like printers or fax machines are connected and working.
Install protective materials in common areas: An HR task for agents to confirm that protective materials and equipment are installed in common areas.
Request deep clean from cleaning services: An HR task for agents that provides a checklist to follow for requesting sanitation services for reopening your workplace.

Final Readiness Check

Contains the following activities:

Conduct health and safety inspection: An HR task for agents to verify completion of a health and safety inspection.
Create communication materials for the reopening location: An HR task for agents to create communication materials providing information on your workplace reopening.
Go or No Go Decision: An HR service that contains an HR task that provides agents with a checklist to follow and help determine if their workplace should reopen. There is also an approval activity type to determine moving to the next activity set.

Location Reopens

Contains the following activity:

Safety volunteers morning standup: An HR task for safety volunteers to meet prior to the reopening of your workplace location.

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Return to Workplace Location Readiness and Employee Return to Workplace lifecycle events

Lifecycle events enable you to automate a collection of activities to help prepare your employees and your workplace for the return to work.

Enterprise Employee Experience Pack structure

Lifecycle Event
- Activity Sets
  - Activities

Lifecycle event structure

For more information on lifecycle events, see Understanding Enterprise Onboarding and Transitions.

Accessing the lifecycle events

Access the Employee Return to Workplace and Return to Workplace Location Readiness employee experiences from Lifecycle Events.

Before you begin

Role required: sn_hr_le.activity_writer

Procedure

Navigate to Lifecycle Events > Administration > Manage Lifecycle Events.
From the Manage Lifecycle Events list, select Employee Return to Workplace or Return to Workplace Location Readiness.

Employee Return to Workplace lifecycle event

The Employee Return to Workplace lifecycle event helps to verify that your employees who are working from home are ready to return to the workplace.

The Employee Return to Workplace lifecycle event provides you with preconfigured process flows, activity sets, activities, templates, and sample content items.

HR case

These HR cases start the Return to Workplace process.

Request for Employee to Return to Workplace
Request to prepare a workplace to reopen

Employees, managers, or HR agents can use the Employee Service Center or Service Portal to create the HR case.

HR agents can also use the HR case form.

After the HR case is created and in the Ready state, a survey is sent to the employee. The first activity in the Employee Return to Workplace lifecycle event is the Employee Readiness Assessment.

Employee Return to Workplace - Lifecycle Event

Contains the following activity sets:

Notify Employees - Activity Set

Contains the following activity:

Employee Readiness Assessment: An HR task for employees that collects feedback using the Employee Readiness Assessment HR survey.
- The first question on the survey is: How do you feel about a possible return to your workplace?
- The answer provided by the employee maps directly to the HR case form and HR profile of the employee.
- If the employee answers Yes and provides a date of return, the Get ready to return activity set triggers. The employee becomes part of the User has Return to Workplace date audience.
- If the employee answers I'm not ready to return or I'm not sure, an HR task is assigned to an HR agent. The employee becomes part of the Employee Return to Workplace audience.

Get ready to return - Activity Set

Contains the following activities:

Review workplace health & safety guidelines: An HR task for employees that provides a URL link to a knowledge base (KB) article. The KB article provides workplace health and safety guidelines.
Reactivate badges and parking passes: An HR task for agents to verify that work badges and parking passes are activated for employees.
Review employee's concerns about returning to the workplace: An HR task for agents to review the employee readiness assessments.
Self-service space reservation: An HR task for employees that provides a URL to select a shift or reserve space to work.

Final Prep - Activity Set

Contains the following activities:

Packing checklist for returning to the workplace: An HR task for employees to confirm that a checklist of items is completed before returning to work.
Employee Health and Safety Prep activities:
- Request PPE: An optional HR task for employees requesting Personal Protective Equipment (PPE).
- Complete Health Verification: An HR task for employees to complete their health verification form prior to working on site.

Back at the workplace - Activity Set

Contains the following activities:

Check in any borrowed equipment to IT: An HR task for employees to return any borrowed IT equipment while working from home.
Complete contact log: An HR task for the employee to complete their daily contact log after their first day back in the office.

Follow Up - Activity Set

Contains the following activities:

Employee Feedback: An HR task assigned to employees that collects feedback using the Feedback on your Return to Workplace Experience survey.

Return to Workplace Location Readiness lifecycle event

The Return to Workplace Location Readiness lifecycle event helps you confirm that your workplace is ready for employees to return safely.

The Return to Workplace Location Readiness lifecycle event provides you with preconfigured process flows, activity sets, activities, templates, and sample content items.

Return to Workplace Location Readiness lifecycle event

The structure for Return to Workplace Location Readiness is hierarchical with the lifecycle event at the top.

Return to Workplace Location Readiness - Lifecycle Event

Provides basic information about the lifecycle event like title, description, active, if the subject person on a case can view it, and the type.

These activity sets appear under the lifecycle event.

Task Force Initiation - Activity Set

Contains the following activities:

Schedule location team training meeting: An HR task for agents to verify scheduling of workplace readiness training.
Order additional supplies: An HR task that provides a checklist to agents to confirm supplies for returning to work are ordered.

Update space and equipment - Activity Set

Contains the following activities:

Test devices in common areas: A catalog item assigned to agents to verify equipment in common areas like printers or fax machines are connected and working.
Install protective materials in common areas: An HR task for agents to confirm that protective materials and equipment are installed in common areas.
Request deep clean from cleaning services: An HR task for agents that provides a checklist to follow for requesting sanitation services for reopening your workplace.

Final Readiness Check

Contains the following activities:

Conduct health and safety inspection: An HR task for agents to verify completion of a health and safety inspection.
Create communication materials for the reopening location: An HR task for agents to create communication materials providing information on your workplace reopening.
Go or No Go Decision: An HR service that contains an HR task that provides agents with a checklist to follow and help determine if their workplace should reopen. There is also an approval activity type to determine moving to the next activity set.

Location Reopens

Contains the following activity:

Safety volunteers morning standup: An HR task for safety volunteers to meet prior to the reopening of your workplace location.

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Return to Workplace Location Readiness and Employee Return to Workplace lifecycle events

Return to Workplace Location Readiness and Employee Return to Workplace lifecycle events

Enterprise Employee Experience Pack structure

Accessing the lifecycle events

Employee Return to Workplace lifecycle event

HR case

Employee Return to Workplace - Lifecycle Event

Notify Employees - Activity Set

Get ready to return - Activity Set

Final Prep - Activity Set

Back at the workplace - Activity Set

Follow Up - Activity Set

Return to Workplace Location Readiness lifecycle event

Return to Workplace Location Readiness - Lifecycle Event

Task Force Initiation - Activity Set

Update space and equipment - Activity Set

Final Readiness Check

Location Reopens

On this page

Return to Workplace Location Readiness and Employee Return to Workplace lifecycle events

Return to Workplace Location Readiness and Employee Return to Workplace lifecycle events

Enterprise Employee Experience Pack structure

Accessing the lifecycle events

Employee Return to Workplace lifecycle event

HR case

Employee Return to Workplace - Lifecycle Event

Notify Employees - Activity Set

Get ready to return - Activity Set

Final Prep - Activity Set

Back at the workplace - Activity Set

Follow Up - Activity Set

Return to Workplace Location Readiness lifecycle event

Return to Workplace Location Readiness - Lifecycle Event

Task Force Initiation - Activity Set

Update space and equipment - Activity Set

Final Readiness Check

Location Reopens

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