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    Home Orlando HR Service Delivery HR Service Delivery Case and Knowledge Management HR Integrations Integrating with an e-signature system Integrating with the Adobe Sign service

    Integrating with the Adobe Sign service

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    Integrating with the Adobe Sign service

    Request electronic signatures through the Adobe Sign service with the Adobe Sign integration. This integration depends on the Adobe Sign spoke in IntegrationHub, and is enabled for the signing of adhoc documents (HR PDF document templates) and Adobe Sign templates.

    A preconfigured HR service, flow, and HR case template for both the adhoc document and Adobe Sign document are available to use.

    Adobe Sign spoke

    The Adobe Sign integration depends on the Adobe Sign spoke in IntegrationHub. Before you begin, your administrator must have:
    • activated the Adobe Sign spoke
    • set up the Adobe Sign spoke

    Adobe Sign integration setup

    Once the Adobe Sign spoke is set up, you can configure the integration for HR. The integration has a single flow that branches out into sub flows, one for signing an adhoc document (HR PDF document template) and another for signing an Adobe Sign template. The sub flow triggered for a document depends on the PDF template type that is configured for that document.

    For each document that you want to make available for signing through the Adobe Sign service, configure as follows.

    Type of document Configuration requirements
    Adhoc document (HR PDF document template)
    1. Create a managed document that you want to make available for signing. See Managed Documents for more information.
    2. Configure an HR service for the adhoc document.
    3. Configure an HR PDF document template for an adhoc document.
    Adobe Sign document
    1. Create an Adobe Sign template that you want to make available for signing.
    2. Configure an HR service for the Adobe Sign integration.
    3. Configure an HR PDF document template for an Adobe Sign template.

    Each adhoc document is configured as a standard HR PDF document template. You can add signers to the document with Mark Signatures, and then map each signature field to an appropriate user field in a table. The positioning of the markings are not used, and the Adobe Sign integration allows the signer to sign anywhere in the document. You can also parse the PDF to map document fields to corresponding table fields to auto-populate the document when it is generated for signing. The generated document is static, which means that it is read-only and the signatory cannot update any of the fields.

    Each Adobe Sign template is brought into the ServiceNow system, and then configured into an HR PDF document template to enable mappings. Map each signature field from the Adobe Sign template to an appropriate user field in a table. The generated document is dynamic, which means that the signatory can write in editable fields, such as to update an address or provide W-4 information. However, any updates made are saved to the document only.

    Requesting electronic signatures through the Adobe Sign service

    Once the integration setup is complete, HR agents from your organization can request electronic signatures through the Adobe Sign service.

    • Request an electronic signature through the Adobe Sign service.
    • Activate the Adobe Sign spoke

      Activate the Adobe Sign spoke in IntegrationHub from the ServiceNow Store, and enable the signing of adhoc documents (HR PDF document templates) and Adobe Sign templates.

    • Configure an HR PDF document template for an adhoc document

      If you are using the Adobe Sign integration, configure an HR PDF document template for each adhoc document that you want to make available for signing. You can use an existing or create an HR PDF document template. You can add signers to the document with Mark Signatures, and then map each signature field to an appropriate user field in a table. As part of the Adobe Sign integration, you can also enable serial signing for documents that require multiple signers.

    • Configure an HR PDF document template for an Adobe Sign template

      If you are using the Adobe Sign integration, configure an HR PDF document template for each Adobe Sign template that you want to make available for signing. You must map each signature field from the Adobe Sign template to an appropriate user field in a table.

    • Configure an HR service for the Adobe Sign integration

      Create or modify an HR service to request electronic signatures through the Adobe Sign service. A preconfigured flow to collect signatures for either an adhoc document (HR PDF document template) or an Adobe Sign template is available to use.

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    Release version
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      Integrating with the Adobe Sign service

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Integrating with the Adobe Sign service

      Request electronic signatures through the Adobe Sign service with the Adobe Sign integration. This integration depends on the Adobe Sign spoke in IntegrationHub, and is enabled for the signing of adhoc documents (HR PDF document templates) and Adobe Sign templates.

      A preconfigured HR service, flow, and HR case template for both the adhoc document and Adobe Sign document are available to use.

      Adobe Sign spoke

      The Adobe Sign integration depends on the Adobe Sign spoke in IntegrationHub. Before you begin, your administrator must have:
      • activated the Adobe Sign spoke
      • set up the Adobe Sign spoke

      Adobe Sign integration setup

      Once the Adobe Sign spoke is set up, you can configure the integration for HR. The integration has a single flow that branches out into sub flows, one for signing an adhoc document (HR PDF document template) and another for signing an Adobe Sign template. The sub flow triggered for a document depends on the PDF template type that is configured for that document.

      For each document that you want to make available for signing through the Adobe Sign service, configure as follows.

      Type of document Configuration requirements
      Adhoc document (HR PDF document template)
      1. Create a managed document that you want to make available for signing. See Managed Documents for more information.
      2. Configure an HR service for the adhoc document.
      3. Configure an HR PDF document template for an adhoc document.
      Adobe Sign document
      1. Create an Adobe Sign template that you want to make available for signing.
      2. Configure an HR service for the Adobe Sign integration.
      3. Configure an HR PDF document template for an Adobe Sign template.

      Each adhoc document is configured as a standard HR PDF document template. You can add signers to the document with Mark Signatures, and then map each signature field to an appropriate user field in a table. The positioning of the markings are not used, and the Adobe Sign integration allows the signer to sign anywhere in the document. You can also parse the PDF to map document fields to corresponding table fields to auto-populate the document when it is generated for signing. The generated document is static, which means that it is read-only and the signatory cannot update any of the fields.

      Each Adobe Sign template is brought into the ServiceNow system, and then configured into an HR PDF document template to enable mappings. Map each signature field from the Adobe Sign template to an appropriate user field in a table. The generated document is dynamic, which means that the signatory can write in editable fields, such as to update an address or provide W-4 information. However, any updates made are saved to the document only.

      Requesting electronic signatures through the Adobe Sign service

      Once the integration setup is complete, HR agents from your organization can request electronic signatures through the Adobe Sign service.

      • Request an electronic signature through the Adobe Sign service.
      • Activate the Adobe Sign spoke

        Activate the Adobe Sign spoke in IntegrationHub from the ServiceNow Store, and enable the signing of adhoc documents (HR PDF document templates) and Adobe Sign templates.

      • Configure an HR PDF document template for an adhoc document

        If you are using the Adobe Sign integration, configure an HR PDF document template for each adhoc document that you want to make available for signing. You can use an existing or create an HR PDF document template. You can add signers to the document with Mark Signatures, and then map each signature field to an appropriate user field in a table. As part of the Adobe Sign integration, you can also enable serial signing for documents that require multiple signers.

      • Configure an HR PDF document template for an Adobe Sign template

        If you are using the Adobe Sign integration, configure an HR PDF document template for each Adobe Sign template that you want to make available for signing. You must map each signature field from the Adobe Sign template to an appropriate user field in a table.

      • Configure an HR service for the Adobe Sign integration

        Create or modify an HR service to request electronic signatures through the Adobe Sign service. A preconfigured flow to collect signatures for either an adhoc document (HR PDF document template) or an Adobe Sign template is available to use.

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