The ServiceNow®HR Service Delivery application improves
the employee service experience by automating HR interactions and providing a single platform for
all HR services.
Safe Workplace applications
ServiceNow®
Safe Workplace applications help you prepare your workforce and workplace to
resume operations after emergencies and pandemics like COVID-19.
- Employee Readiness Surveys
- Use surveys to measure the preparedness of your workforce, gain insights into workforce readiness, and determine the actions needed to ensure employee wellness, safety, and security.
- Employee Health Screening
- Screen employees before entering the workplace to ensure
compliance with the employer's entry requirements, such as a temperature check and PPE.
Require that employees agree to comply with
health and safety policies before they return to the workplace.
- Workplace Safety Management
- Easily define and reserve workspaces for a safe and managed process, including scheduled shifts and automated cleaning tasks.
- Workplace PPE Inventory Management
- Manage your organization’s PPE inventory levels across various locations and facilities to provide for the physical safety needs of your workforce.
- Safe Workplace Dashboard
- Get a centralized view of your workforce and
workplace readiness for a safer, employee-ready working environment. Quickly evaluate your
ability to open sites and remain open, based on employee and workplace readiness data from
the ServiceNow®
Safe Workplace suite applications.
- Contact Tracing
- Help employers reduce workplace transmission of infectious diseases, such as
COVID-19, by identifying any on-site employees who might have been in contact with an
affected employee.
- Employee Readiness Core
- Track employee data across all Safe Workplace and ServiceNow®
Emergency Response Management applications.
- Enterprise Employee Experience Pack
- Quickly implement enterprise-wide use cases across multiple departments using Enterprise Employee Experience Pack.
- Employee Travel Safety
- Help support safe travel for employees by verifying the site safety and policy
compliance of destinations, monitoring employee health status, and keeping a contact
log during travel.
Emergency Response Management applications
- Emergency Response Operations
- The Emergency Response Operations application was initially created by the
Washington State Department of Health and enhanced by ServiceNow
engineering. The application helps state and local government agencies to plan,
coordinate, and activate their resources in critical locations during emergencies such as
the COVID-19 pandemic or other events.
- Emergency Outreach
- Notify employees of
important information about anticipated or occurring emergency situations. Send an
outreach notification via email or mobile push notification to request an employee
response. Configure other preferred communication channels as desired.
- Emergency Self Report
- During a crisis, the ServiceNow®
Emergency Self Report application gives employees a way to notify their
employer of their health status. It also provides a workflow for qualified employees to
safely return to work. Managers and response teams can track employee reporting.
- Emergency Exposure Management
- The ServiceNow®
Emergency Exposure Management application helps identify employees who may
have been exposed to infectious diseases by analyzing multiple data sources such as
meetings, location, shifts, and badge scans of affected employees.
- Mobile experience for Emergency Response Management
- Manage your organization's emergency response from anywhere using the Now Mobile app.
- Enterprise Employee Experience Pack
- Provides preconfigured process flows and sample content to help you quickly implement
enterprise-wide use cases across multiple departments coordinate your employees' safe
return to the workplace.
HR Service Delivery applications
Depending on the HR Service Delivery package you choose, deploy one or more of the following applications.
- Case and Knowledge Management
- Standardize the documentation, interaction, and fulfillment of employee inquiries and requests, improving HR efficiency and services over time.
- Employee Service Center
- Provide a single, unified portal for employees to get all the information, services, and help that they need.
Note: Employee
Service Center is also available as a standalone application.
- Enterprise Onboarding and Transitions
- Automate onboarding and other employee lifecycle events that span multiple departments, improving employee satisfaction and efficiency across HR and other departments.
Supporting applications
You can also deploy the following supporting applications.
Mobile applications
You can use the following mobile apps with HR Service Delivery.
- Now Mobile app for HR Service Delivery
- Enable your employees to view HR requests, request
help, complete HR tasks, view relevant banners, chat with an agent, and more using the Now Mobile app for HR Service Delivery.
- Mobile Onboarding app
- Enable your new hires to complete onboarding
to-dos, view relevant media sections, view relevant banners, chat with an agent, and more using
the Mobile Onboarding app.
Domain separation and HR Service Delivery
Domain separation separates data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.
If you are on the legacy version of HR
The legacy (non-scoped) version of HR Service Delivery is only available for customers that went live with HR in Helsinki or earlier. New features and functionality are no longer supported on the legacy version and require migration to the scoped version of HR. The HR
Migration tool is available to facilitate the migration process.
