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    • HR Service Delivery
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    Home Orlando HR Service Delivery HR Service Delivery HR Service Delivery overview

    HR Service Delivery overview

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    HR Service Delivery overview

    The ServiceNow®HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services.

    Safe Workplace applications

    ServiceNow® Safe Workplace applications help you prepare your workforce and workplace to resume operations after emergencies and pandemics like COVID-19.
    Employee Readiness Surveys
    Use surveys to measure the preparedness of your workforce, gain insights into workforce readiness, and determine the actions needed to ensure user wellness, safety, and security.
    Employee Health Screening
    Screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and PPE. Require that users agree to comply with health and safety policies before they return to the workplace.
    Workplace Safety Management
    Easily define and reserve workspaces for a safe and managed process, including scheduled shifts and automated cleaning tasks.
    Workplace PPE Inventory Management
    Manage your organization’s PPE inventory levels across various locations and facilities to provide for the physical safety needs of your workforce.
    Safe Workplace Dashboard
    Get a centralized view of your workforce and workplace readiness for a safer, user-ready working environment. Quickly evaluate your ability to open sites and remain open, based on user and workplace readiness data from the ServiceNow® Safe Workplace applications.
    Contact Tracing
    Help employers reduce workplace transmission of infectious diseases, such as COVID-19, by identifying any on-site employees who might have been in contact with an affected employee.
    Health and Safety Testing
    Streamline the user health testing process to help organizations reduce the spread of infectious diseases in the workplace.
    Employee Readiness Core
    Track employee data across all Safe Workplace and ServiceNow® Emergency Response Management applications.
    Enterprise Employee Experience Pack
    Quickly implement enterprise-wide use cases across multiple departments using Enterprise Employee Experience Pack.
    Employee Travel Safety
    Help support safe travel for employees by verifying the site safety and policy compliance of destinations, monitoring employee health status, and keeping a contact log during travel.
    Vaccination Status
    With the ServiceNow® Vaccination Status application, HR departments can track the status of vaccination programs in the workplace and collect vaccination data for workforce planning and workplace readiness needs.
    Safe Workplace for mobile
    Manage the essential steps for return to workplace from anywhere using the Safe Workplace for mobile app.

    Emergency Response Management applications

    Emergency Response Operations
    The Emergency Response Operations application was initially created by the Washington State Department of Health and enhanced by ServiceNow engineering. The application helps state and local government agencies to plan, coordinate, and activate their resources in critical locations during emergencies such as the COVID-19 pandemic or other events.
    Emergency Outreach
    Notify users of important information about anticipated or occurring emergency situations. Send an outreach notification via email, mobile push message, or SMS message to request a user response. You can also configure other preferred communication channels.
    Emergency Self Report
    During a crisis, the ServiceNow® Emergency Self Report application gives users a way to notify their organization of their health status. It also provides a workflow for qualified users to safely return to work. Managers and response teams can track user reporting.
    Emergency Exposure Management
    The ServiceNow® Emergency Exposure Management application helps identify users who might have been exposed to infectious diseases by analyzing multiple data sources such as meetings, location, shifts, Wi-Fi access logs, and badge scans of affected users.
    Enterprise Employee Experience Pack
    Provides preconfigured process flows and sample content to help you quickly implement enterprise-wide use cases across multiple departments coordinate your employees' safe return to the workplace.

    HR Service Delivery applications

    Depending on the HR Service Delivery package you choose, deploy one or more of the following applications.

    Case and Knowledge Management
    Standardize the documentation, interaction, and fulfillment of employee inquiries and requests, improving HR efficiency and services over time.
    Employee Service Center
    Provide a single, unified portal for employees to get all the information, services, and help that they need.
    Note: Employee Service Center is also available as a standalone application.
    Enterprise Onboarding and Transitions
    Automate onboarding and other employee lifecycle events that span multiple departments, improving employee satisfaction and efficiency across HR and other departments.

    Supporting applications

    You can also deploy the following supporting applications.

    • Employee Document Management to secure, retain, access, and purge employee files with ease using paperless document management. A separate subscription is required.
    • Performance Analytics for HR Service Delivery to reduce HR inefficiencies by reporting and analyzing service delivery performance and quality. A separate subscription is required.
    • Virtual Agent for HR Service Delivery to enable automated chats for employees requesting HR services.
    • Predictive Intelligence for HR Service Delivery to auto-determine the HR services for HR cases, as well as auto-categorize cases submitted by email.

    Mobile applications

    You can use the following mobile apps with HR Service Delivery.

    Now Mobile app for HR Service Delivery
    Enable your employees to view HR requests, request help, complete HR tasks, view relevant banners, chat with an agent, and more using the Now Mobile app for HR Service Delivery.
    Mobile Onboarding app
    Enable your new hires to complete onboarding to-dos, view relevant media sections, view relevant banners, chat with an agent, and more using the Mobile Onboarding app.

    Domain separation and HR Service Delivery

    Domain separation separates data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

    • Domain separation for HR Service Delivery

    If you are on the legacy version of HR

    The legacy (non-scoped) version of HR Service Delivery is only available for customers that went live with HR in Helsinki or earlier. New features and functionality are no longer supported on the legacy version and require migration to the scoped version of HR. The HR Migration tool is available to facilitate the migration process.

    • Migration from Legacy to Scoped HR
    • HR Service Delivery Legacy

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    Release version
    Choose your release version

      HR Service Delivery overview

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      HR Service Delivery overview

      The ServiceNow®HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services.

      Safe Workplace applications

      ServiceNow® Safe Workplace applications help you prepare your workforce and workplace to resume operations after emergencies and pandemics like COVID-19.
      Employee Readiness Surveys
      Use surveys to measure the preparedness of your workforce, gain insights into workforce readiness, and determine the actions needed to ensure user wellness, safety, and security.
      Employee Health Screening
      Screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and PPE. Require that users agree to comply with health and safety policies before they return to the workplace.
      Workplace Safety Management
      Easily define and reserve workspaces for a safe and managed process, including scheduled shifts and automated cleaning tasks.
      Workplace PPE Inventory Management
      Manage your organization’s PPE inventory levels across various locations and facilities to provide for the physical safety needs of your workforce.
      Safe Workplace Dashboard
      Get a centralized view of your workforce and workplace readiness for a safer, user-ready working environment. Quickly evaluate your ability to open sites and remain open, based on user and workplace readiness data from the ServiceNow® Safe Workplace applications.
      Contact Tracing
      Help employers reduce workplace transmission of infectious diseases, such as COVID-19, by identifying any on-site employees who might have been in contact with an affected employee.
      Health and Safety Testing
      Streamline the user health testing process to help organizations reduce the spread of infectious diseases in the workplace.
      Employee Readiness Core
      Track employee data across all Safe Workplace and ServiceNow® Emergency Response Management applications.
      Enterprise Employee Experience Pack
      Quickly implement enterprise-wide use cases across multiple departments using Enterprise Employee Experience Pack.
      Employee Travel Safety
      Help support safe travel for employees by verifying the site safety and policy compliance of destinations, monitoring employee health status, and keeping a contact log during travel.
      Vaccination Status
      With the ServiceNow® Vaccination Status application, HR departments can track the status of vaccination programs in the workplace and collect vaccination data for workforce planning and workplace readiness needs.
      Safe Workplace for mobile
      Manage the essential steps for return to workplace from anywhere using the Safe Workplace for mobile app.

      Emergency Response Management applications

      Emergency Response Operations
      The Emergency Response Operations application was initially created by the Washington State Department of Health and enhanced by ServiceNow engineering. The application helps state and local government agencies to plan, coordinate, and activate their resources in critical locations during emergencies such as the COVID-19 pandemic or other events.
      Emergency Outreach
      Notify users of important information about anticipated or occurring emergency situations. Send an outreach notification via email, mobile push message, or SMS message to request a user response. You can also configure other preferred communication channels.
      Emergency Self Report
      During a crisis, the ServiceNow® Emergency Self Report application gives users a way to notify their organization of their health status. It also provides a workflow for qualified users to safely return to work. Managers and response teams can track user reporting.
      Emergency Exposure Management
      The ServiceNow® Emergency Exposure Management application helps identify users who might have been exposed to infectious diseases by analyzing multiple data sources such as meetings, location, shifts, Wi-Fi access logs, and badge scans of affected users.
      Enterprise Employee Experience Pack
      Provides preconfigured process flows and sample content to help you quickly implement enterprise-wide use cases across multiple departments coordinate your employees' safe return to the workplace.

      HR Service Delivery applications

      Depending on the HR Service Delivery package you choose, deploy one or more of the following applications.

      Case and Knowledge Management
      Standardize the documentation, interaction, and fulfillment of employee inquiries and requests, improving HR efficiency and services over time.
      Employee Service Center
      Provide a single, unified portal for employees to get all the information, services, and help that they need.
      Note: Employee Service Center is also available as a standalone application.
      Enterprise Onboarding and Transitions
      Automate onboarding and other employee lifecycle events that span multiple departments, improving employee satisfaction and efficiency across HR and other departments.

      Supporting applications

      You can also deploy the following supporting applications.

      • Employee Document Management to secure, retain, access, and purge employee files with ease using paperless document management. A separate subscription is required.
      • Performance Analytics for HR Service Delivery to reduce HR inefficiencies by reporting and analyzing service delivery performance and quality. A separate subscription is required.
      • Virtual Agent for HR Service Delivery to enable automated chats for employees requesting HR services.
      • Predictive Intelligence for HR Service Delivery to auto-determine the HR services for HR cases, as well as auto-categorize cases submitted by email.

      Mobile applications

      You can use the following mobile apps with HR Service Delivery.

      Now Mobile app for HR Service Delivery
      Enable your employees to view HR requests, request help, complete HR tasks, view relevant banners, chat with an agent, and more using the Now Mobile app for HR Service Delivery.
      Mobile Onboarding app
      Enable your new hires to complete onboarding to-dos, view relevant media sections, view relevant banners, chat with an agent, and more using the Mobile Onboarding app.

      Domain separation and HR Service Delivery

      Domain separation separates data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

      • Domain separation for HR Service Delivery

      If you are on the legacy version of HR

      The legacy (non-scoped) version of HR Service Delivery is only available for customers that went live with HR in Helsinki or earlier. New features and functionality are no longer supported on the legacy version and require migration to the scoped version of HR. The HR Migration tool is available to facilitate the migration process.

      • Migration from Legacy to Scoped HR
      • HR Service Delivery Legacy

      Tags:

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