As an administrator, create or configure the Emergency Outreach notification to send email and mobile push notifications to employees to ask them to submit a list of co-workers whom they have interacted with on a given day.

1. Navigate to Contact Tracing > Administration > Daily Log Alerts.
2. Either edit the existing notification by opening the Daily Contact Log outreach record or click New to create one.
3. Enter the outreach notification name in the Event name field.
4. Select the Employee Daily Contact Log Alert check box.
   The Daily Contact Log option is selected in the Response mode field on the Content configuration tab. You cannot change this value if the Employee Daily Contact Log Alert check box is selected.
5. On the Select targeted audience tab, select the target audience for the notification, and click Save.
   • You can choose from user lists, groups, departments, locations, or other search filters such as building, cost center, or country code.
   • If you have the ServiceNow®Employee Health Screening application installed, the Use Employee Health Screen Data option is available. Select this check box to include all employees cleared in the health screening to enter the premises. For more information, see Employee Health Screening.
   • If you have the ServiceNow®Workplace Safety Management application installed, the User Workplace Reservation Data option is available. Select this check box to include all employees with confirmed or approved reservations for that day. For more information, see Workplace Safety Management.
6. On the Content configuration tab, select a notification in the Notification field, and choose how to send the notification.
   • To send the notification by email, select the Email notification check box and enter the email subject and body.
   • To send a mobile push notification, select the Now Mobile Push notification check box and enter or modify the push message and a detailed push message.

     This option is available only if the ServiceNow NowMobile App Screens and Applet Launcher (com.glide.mobile-employee) plugin is activated.

     Push notifications use the ServiceNow Request Application notification device. When users register their mobile application to an instance, this notification device is automatically created in their notification preferences. Ensure that this device is active for the users that you want to receive the push notification.

   • To use a custom notification channel, click the Additional Channels related list, click Edit, and move the channel to the Additional Channels List. Click Save.

     Make sure that the Email notification and Now Mobile Push notification check boxes are not selected or notifications will also be sent through those channels.

7. Click Save.
   The target audience and content configuration changes are saved.
8. Click Schedule.
9. In the Scheduled Script pop-up window, configure a scheduled job to the notification.
   For more information, see Configure a scheduled job.
10. Click Submit.
    A script is added to the scheduled job. The job is associated with the outreach notification.