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    • HR Service Delivery
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    Home Orlando HR Service Delivery HR Service Delivery Safe Workplace suite Contact Tracing Collecting risk scores in Contact Tracing Configure Devvio integration

    Configure Devvio integration

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    Configure Devvio integration

    Configure Contact Tracing properties to import risk scores from the Devvtrace platform using the Devvio API.

    Before you begin

    Ensure you have a Devvio administrator user name and password.

    Role required: sn_imt_tracing.wearable_admin or admin

    About this task

    ServiceNow Contact Tracing integrates with the DevvTrace platform to collect user risk scores based on interactions at the workplace. To leverage risk scores from DevvTrace, your employees must be using supported wearables and you must have access points for Devvio.

    Procedure

    1. Navigate to Contact Tracing > Administration > Properties.
    2. Set the Contact Tracing property values related to Devvio integration.
      Table 1. Contact Tracing properties for Devvio integration
      Property Description
      sn_imt_tracing.devvio.login.api.endpoint API endpoint used to log in to the Devvio instance and access DevvTrace data.
      sn_imt_tracing.devvio.integration.username Devvio administrator user name.
      sn_imt_tracing.devvio.integration.password Devvio administrator password.
      sn_imt_tracing.devvio.risk.report.api.endpoint Devvio Risk Report API endpoint used to fetch risk report and scores.
      sn_imt_tracing.devvio.risk.threshold The risk threshold value for Devvio case creation. The default value is 90.
      • If the risk score is greater than or equal to this value but less than 100, the health status is set to Under Investigation.
      • If the risk score is equal to 100, the health status is set to Infected, regardless of this value.
    3. Click Save.

    Result

    The Devvio Users Risk Report updates daily at midnight (00:00) instance time. New cases are created when risk scores trigger Devvio case creation. For these cases, the reported source is set to Wearable. If a user has an open case and their risk score is greater than or equal to the risk threshold value, the case is updated and a work note is added.
    Note: If a user with an open case has a health status other than Cleared, a work note is added but the source remains unchanged. If a user with an open case has a health status of Cleared, their health status updates to Under Investigation or Infected and a work note is added. The source for the case remains unchanged.

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    Release version
    Choose your release version

      Configure Devvio integration

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Configure Devvio integration

      Configure Contact Tracing properties to import risk scores from the Devvtrace platform using the Devvio API.

      Before you begin

      Ensure you have a Devvio administrator user name and password.

      Role required: sn_imt_tracing.wearable_admin or admin

      About this task

      ServiceNow Contact Tracing integrates with the DevvTrace platform to collect user risk scores based on interactions at the workplace. To leverage risk scores from DevvTrace, your employees must be using supported wearables and you must have access points for Devvio.

      Procedure

      1. Navigate to Contact Tracing > Administration > Properties.
      2. Set the Contact Tracing property values related to Devvio integration.
        Table 1. Contact Tracing properties for Devvio integration
        Property Description
        sn_imt_tracing.devvio.login.api.endpoint API endpoint used to log in to the Devvio instance and access DevvTrace data.
        sn_imt_tracing.devvio.integration.username Devvio administrator user name.
        sn_imt_tracing.devvio.integration.password Devvio administrator password.
        sn_imt_tracing.devvio.risk.report.api.endpoint Devvio Risk Report API endpoint used to fetch risk report and scores.
        sn_imt_tracing.devvio.risk.threshold The risk threshold value for Devvio case creation. The default value is 90.
        • If the risk score is greater than or equal to this value but less than 100, the health status is set to Under Investigation.
        • If the risk score is equal to 100, the health status is set to Infected, regardless of this value.
      3. Click Save.

      Result

      The Devvio Users Risk Report updates daily at midnight (00:00) instance time. New cases are created when risk scores trigger Devvio case creation. For these cases, the reported source is set to Wearable. If a user has an open case and their risk score is greater than or equal to the risk threshold value, the case is updated and a work note is added.
      Note: If a user with an open case has a health status other than Cleared, a work note is added but the source remains unchanged. If a user with an open case has a health status of Cleared, their health status updates to Under Investigation or Infected and a work note is added. The source for the case remains unchanged.

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